Installing the Software

Security System
Product The new software security system is designed to allow the use of USB software keys with newer
Overview versions of Tyco Safety Products software. It also has several features designed to better deter software
piracy.

In This This document covers the following topics:

Publication
Description Page

Installing the Security Software 2

Uninstalling the Security Software 3

Dongle Security Service Software Installation Troubleshooting 4

How to Upgrade the Dongle Security Service Software 4

System The software security system is supported on Windows® 2000, Windows® XP, Windows® Vista,
Requirements
Windows® 7, and Windows 10® operating systems.

© 2008, 2010, 2016 Tyco Fire Protection Products. 579-825

Specifications and other information shown were current as of publication and are subject to change without notice.
TYCO, SIMPLEX, and the product names listed in this material are marks and/or registered marks. Unauthorized use is strictly prohibited.
Rev. F
Installing the Software Security System
Installing the 1. Double-click on the file “secservinst_xx.xx.xx.exe”. This loads the installation program (Figure 1).
Security
Software

Figure 1. Security Service Installation Program

2. Click Next. This brings you to the license agreement. Scroll down to read the agreement. Click I
accept and then click NEXT to proceed with the installation.
3. If your system is running a 2.01 or later customer TSW, select “This machine will run TSW revi-
sion 2.01 or greater runtime at a customer site.” (See Figure 2). Otherwise, select “This machine is
a TR laptop, an earlier revision TSW/IMS/GCC, or a different product.” Click Next.

Figure 2. Security Service Setup

2 Continued on next page

Installing the Software Security System
Installing the Note: If you indicated that you are running on a 2.01 or later customer TSW, a message box
Security appears informing you that you can change this selection at a later date. Click OK and
Software then Install to continue the installation. The files install, including the third-party
Sentinel USB dongle driver.
4. Click Next to access the Registry editor. If the Registry editor does not come up, the installation has
failed. Contact Technical Support for assistance.

Note: The Registry editor can be accessed at any time using:

Start -> Programs -> Security service -> RegView

Figure 3. Dongle Registry Editor

5. Enter your email address. Leave the other information as is. Click Save/Exit to finish the
installation of the software.

Note: You must enter a valid work email address. If the email address entered is not valid,
your dongle will not be re-authorized.

Uninstalling the To remove the existing version of the Security Software, do one of the following:
Security
Software Procedure A:
1. In Start -> Control Panel -> Add/Remove Programs (Programs and Features in Windows Vista
and Windows 7), select “Security Service”. You will be prompted to confirm that you want to
remove the program.
2. Confirm the uninstall by clicking Yes.
3. When the uninstall is complete, reboot the PC.

Procedure B:
1. Double-click on the new installation file “secservinst_xx.xx.xx.exe”. You will be prompted to
remove the security service.
2. Click Yes to uninstall the Sentinel Installer and Security Service.
3. Reboot your PC to remove all traces of the software from the operating system.

3
Installing the Software Security System
Dongle Security Error Message “Execution failed with error 126. The specified module cannot be
Service Software found.”
Installation
Troubleshooting Possible Cause
The file the service is looking for cannot be found.

Solution
Uninstall and reinstall the service. If the problem persists, contact Technical Support.

Error Message “Path to file not found”.

Possible Cause
The service may not have been properly installed.

Solution

Perform the following steps:

1. In C:\ Program Files\Tyco Safety Products\Security Service, open the program

“RegView.exe”.
2. Check the “Dongle Service Status” to see if the service is running. If the service is not run-
ning, uninstall the service by doing one of the following:
• Click on the secservinst.exe package.
• In Add/Remove Programs (Programs and Features in Windows Vista and Win-
dows 7), select “Security Service”.

3. Reinstall the software by clicking on the secservinst.exe package. Reboot again.

4. If the service is running and the problem persists, contact Technical Support for further
instructions.

How to Upgrade the Before you install a newer version of the Dongle Security Software, you must uninstall the
Dongle Security Ser- existing version and reboot your PC.
vice Software
To uninstall the existing version, follow the instructions in the procedure "Uninstalling the
Security Software" on page 3 in this document.

When the previous version has been removed, install the new version by following the steps
outlined in “"Installing the Security Software" on page 2.

579-825
Rev. F