SAP Support Services for

All India Origin Chemists & Distributors Limited

Response to Request for Proposal andDraft Proposal

This Document is Confidential.

Version

Published on 9 April 2019

 Notice to the Recipient of this Proposal

The information contained herein is considered proprietary and confidential information of

DSConsulting. (“DSC”), and its release would offer substantial benefit to competitors offering similar
services. This material includes descriptions of methodologies and concepts derived through
substantial research and development efforts undertaken by DSC. Therefore, the use or release of
the information contained in this proposal for purposes other than an evaluation of its contents as a
basis for contract award is prohibited, and it is the position of DSC that the materials herein are not
considered subject to release under the Right to Information Act, 2005 if applicable. Copyright
2015DSC. All rights reserved. No part of this proposal may be reproduced by any means or
transmitted without the prior written permission of DSC except with respect to copies made or
transmitted internally by you for the purpose of evaluating this proposal. All copies of this proposal
(or any portion hereof) and any accompanying electronic copies should be returned to DSC or, at
DSC option, destroyed at the end of the proposal evaluation period if DSC is not selected. Neither
submission by DSC nor your acceptance of this proposal, in whole or in part, constitutes acceptance
by DSC of any contractual terms contained in your Request for Proposal, if any, and shall not form a
binding agreement between the parties. Such an agreement shall only exist upon the execution of a
mutually acceptable contract by both parties or Order placed after mutually agreed terms. Except as
otherwise set forth in such a contract, DSC makes no representations or warranties to you. The term
"DSC" appearing elsewhere in this proposal may refer to DSC, or to one or more of its affiliates or
affiliate partners (which expression shall unless it be repugnant to the content or meaning thereof
mean and include its successors and assigns). However, this proposal is being submitted only by
DSC, which is solely responsible for its contents, and Saptarshi Informatics (an affiliate under DSC for
IT Services ) will be the contracting entity or DSC shall decide the affiliate contracting entity if its
proposal is selected.
10 April 2019

Chief Finance Officer,

ADVC Ltd.,
11th Floor,
Corporate Park II,
V.N. Marg,
Chunnabhatti,
Mumbai 400 091.

Kind Attn : Mr. Saurab Chauhan

Dear Sir,

Thank you very much for your consideration and the time you have given to us.

It is a pleasure to introduce DSC as niche IT, Telecom consulting and technology service provider.
We are one of the largest service partners of SAP and the leading provider of IT related services to
the Energy and Utilities vertical globally. In India, we are a team of 20,000+ technology professionals
based across multiple locations in India, making us an MNC with a global face and a local base. With
over 5000 professionals based out of Mumbai, we believe that we are best qualified, technically and
realistically, to help ADVC in their envisaged SAP project. We are presenting to the Maharashtra
State Power Generation Company Ltd. our bid for your organization for SAP Implementation and
Rollout Services. We have highlighted our strengths, capabilities and experience across various
technologies, specifically in the verticals utilities & public sector and also SAP implementation and
application development across the globe. Having working with leading organizations in both the
government and private sector, DSC combines a plethora of utilities and SAP implementation
services experience and global best practices to offer value added services in consulting, audits and
implementations of large scale ERP implementation and support projects. In addition to this
document which is the covering letter of the bid document set, please also find enclosed Annexures
1-10 with ready references. We have enclosed the required number of references and some
additional references which will add value to our solution for your specific project. We have strived
hard to provide the reference details (purchase orders, client references) and have provided most of
the publicly available details which fulfil the bid requirement. In some cases this information was
highly sensitive and hence masked. However, our qualification is taken care of by the information
provided in selected cases. We look forward to your response on our bid. Please contact the
undersigned for any further clarifications on this document.

Yours truly,
For DSC India Pvt. Ltd.,
TABLE OF CONTENTS 1 Executive
Summary.............................................................................................................1 2 Project
Background.............................................................................................................3 3 DSC
Proposal............................................................................................................5 3.1 Project
Scope................................................................................................................................5 3.1.1
Organizational, Process & Functional Scope........................................................................5 3.1.2 RICEF
Development Scope................................................................................................11 3.1.3 Technical
Scope..................................................................................................................14 3.2 Solution
Approach.......................................................................................................................16
 1 Executive Summary

DSC is pleased to submit it’s proposal for the support of the SAP ECC 6.0 system at ADVC.
The objective of this proposal is to showcase our understanding of your requirements and how DSC
is well placed to offer the solution efficiently and cost effectively.

We understand the importance placed by ADVC on the selection of the ERP service provider,
who can demonstrate a capacity for managing a high quality, cost effective project delivery with
adequate experience in the pharma vertical and SAP technology at the global level.

Besides our own consultants we have an empanelled consultants from World Class
Consulting Companies such as Cap Gemini, IBM and TCS who advise us and provide their services to
us on a regular basis. Many of them are with more than 8 years of Experience in their respective
domains having an international exposure. So we bring in Our deep industry knowledge and vast
SAP implementation ,roll outand Application Maintenance experience, positions DSC to confidently
deliver the desired results to ADVC.

We plan to depute a team which brings a blend of Pharma experience with SAP maintenance
expertiseto ensure the smoothrunning of your SAP system and a disciplined approach.

We look forward to work with MSPGCL on this exciting project. In responding to your RFP,
we feel there are three keys factors that differentiate DSC:

-Our Collaborative Business Style

- Our People and Approach

- Our expertise in the respective domains

DSC will team closely with you to work towards jointly defined the results and the means to achieve
them. How we work together is as important as what we achieve is together. DSC is eager to address
your SAP maintenance requirements and our collaborative style is one way we achieve this.

2. Project Background

ADVC needs to take a decision as to whether it is feasible for them to outsource the Application
maintenance Services for certain modules of it’s SAP system. And if feasible they would want this to
start at the earliest.
ADVC has 100 SAP licenses out of which 40 are in active use. We have not inspected the SAP
landscape at ADVC but believe that it would typically have a Production, Testing / Quality and
Development Landscape. We also understand that ADVC would continue to manage the BASIS
administration inhouse. We also understand that ADVC has been using SAP Solution Manager to
handle trouble ticketing.

The Modules ADVC intend to outsource for application maintenance are

- Finance (FI)
- Sales and Distribution (SD)
- Material Management (MM)
- ABAP

The Application Management Services would cover

- Functional Activities
- Developmental Activities

Basis Administration Activities would be managedin-house.

Functional Activities Developmental Activities

Scope of Work usually across modules of FI,
MM,SD..
Daily Tasks: Resolve Issues
across various SAP Modules for
which business transactions are configured
Monthly Tasks: Resolve Issues in Period Closing
Quarterly Tasks: Resolve issues
in Quarterly Reporting
Annual Tasks: Period End Fiscal Year Closing
Resolve issues related to
application of patches etc
.……………. and more
Scope of Work usually involves
maintenance of Form, Reports,
Interfaces, Components,
Enhancement, Interfaces on ABAP & JAVA stack
Daily Tasks: Resolve issues
related to the above ABAP objects on SAP
Monthly Tasks: Resolving
ABAP/4 related Issues in Period Closing
Quarterly Tasks: Resolving
ABAP/4 related Issues in Quarterly Reporting
Annual Tasks: Resolving
ABAP/4 related Issues in Period Closing –FY end
Resolving Issues related to
application of Support Packages
…………… and more

3. Saptarshi Informatics draft Proposal

3.1 Project Scope
We have organized scope into following areas - Organizational , Process ,
Functional
Organizational Scope
Language Supported : English
Work Location : Mumbai

3.2 Processes & Tools

We are given to understand that SAP Solution Manager is functional for the use of Application
Management Services. And it will

•As Primary Support Desk Tool

•Support Ticket Mgmt.
•Early Watch Alert & Service Level Reporting
•System Monitoring & Administration
•Business Process & Interface Monitoring
•Change Request Mgmt

It is proposed to deploy a SAP consultant for each of these modules. They will initially be deployed
on site to get a proper understanding of the ADVC ecosystem. Later a decision will be taken whether
to base them at site or at our offices. We will have these consultants report and work from our
office at least once a week for debriefing ,additional training purposes and fallback so that we will
have in principle a back up team who will be able to take over in case of their absence or to handle a
changeover smoothly.

3.3 Minimum Expected Period of Engagement : 1 Year

3.4 Lead time : 2 weeks on receipt of order and on mutual agreement

4. Commercial :

Module Cost per Annum

FI 6.2 Lacs
MM 5.4 Lacs
SD 5.4 Lacs
ABAP 5.8 Lacs
Other Expenses 4 Lacs
TOTAL 26.8 Lacs
Infrastructural Requirement :

Existing SAP System and requisite Access terminals at your offices and limited number at
our premises.