8805 S.

Princeton Ave, Chicago, IL 60620

STACEY JENKINS Phone: 773-793-5729
Email: mrsjenkins2008@gmail.com

Objective
Forward-thinking detailed oriented individual with refined interpersonal and multitasking skills. Looking to join a
progressive organization to provide high-end administrative support.

Education
Arizona State University, Organizational Leadership Anticipated Graduation December 2019
Registered Medical Assistant (AMT), American Medical Technologist 2008-Present
CPR Certification 2008-Present
Medical Assisting Diploma, Everest College — Merrionette Park, IL 2007
High School Diploma, Hyde Park Academy — Chicago, IL 2005

Professional Experience
Patient Liaison, Chicago, IL July 2019-Present
Northwestern Medicine Digestive Health Center-Interventional GI
 Manages schedules to make best use of all resources including providers, rooms and equipment
 Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care
alternatives for patients impacted by changes
 Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment
plan
 Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization
Registers patients and schedules or coordinates the scheduling of appointments. Provides patient education
information and/or materials as needed
 Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician
offices and vendors
 Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations
 Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care

Registered Medical Assistant, Chicago, IL July 2017-July 2019

Northwestern Medicine Center for Comprehensive Gynecology & Sexual Medicine & Menopause
 Assist in the opening of the Center for Comprehensive Gynecology & Sexual Medicine & Menopause by organizing 15
exam rooms, three workrooms, and two utility areas
 Update patient histories and confirmed allergies, medications, and pharmacy information
 Clean, process, and autoclave surgical instruments
 Created a spreadsheet that includes over 200 supply items, Peoplesoft numbers, suppliers, and pricing information
 Review physician schedules to ensure patients have completed the necessary tasks prior to their visit such as
imaging, lab work, and provide previous medical records to deliver an efficient patient experience
 Manage all supplies and quantities for the entire department to ensure we have receive all that was ordered
 Maintained professional communications with purchasing through phone and email
 Anticipate equipment needs for exams and procedures and set up accordingly (Colposcopies, LEEPS,
Hysteroscopy/Endosee)
 Perform DEXA scans, analyze reports, and enter the data in Epic
 Perform venipunctures and process specimens
 8805 S. Princeton Ave, Chicago, IL 60620
STACEY JENKINS Phone: 773-793-5729
Email: mrsjenkins2008@gmail.com

Registered Medical Assistant, Chicago, IL March 2015-July 2017

Northwestern Medicine Integrated Pelvic Health Program
 Greeted patients in a warm, kind, and respectful manner
 Escorted patients to exam rooms using AIDET techniques and two patient identifiers
 Updated and confirmed allergies, medications, and pharmacy information
 Monitor refrigerator and cabinet temperatures and performed quality assurance testing on equipment
 Ordered and managed all supplies for the Pelvic Health Department
 Disinfected and sterilized equipment
 Floated and assisted other sub-specialties as needed including Digestive Health, Obstetrics & Gynecology,
Reproductive Endocrinology & Infertility

Registered Medical Assistant, Chicago, IL January 2012-March

2015
Rush University Medical Center
 Coordinated and maintained patient flow
 Cleaned, prepared, and stocked exam rooms, treatment rooms, and workstations
 Maintained a pool of 100-150 patient calls per day
 Called patients regarding test results and medical instruction under the direct supervision of a physician
 Called in medication refills under the direct supervision of a physician or protocol
 Provided cross coverage to other clinical areas as assigned

Lab Assistant, Chicago, IL July 2010-January 2012

Lawndale Christian Health Center
• Administered immunizations as ordered by physicians (e.g. subcutaneous, intramuscular, and intradermal)

 Maintained inventories and ran proper controls as needed for all tests, reagents and other supplies according to
manufactures specification, including the proper open dates, monitoring of expiration dates and other storage
requirements
 Thoroughly, accurately, and promptly documented all services rendered in the electronic medical record for every
patient
 Performed venipunctures and capillary punctures (e.g., immunoassays, chemistry analysis, and hematology) using
OSHA/HIPAA/TJC regulations
 Processed laboratory specimens
 Notified physicians of abnormal results (i.e. in-house strep test, hemoglobin, glucose and hemoglobin A1C)
 Replaced sharps container devices and maintained sterilization of laboratory equipment and area

Registered Medical Assistant, Chicago, IL December 2008-June 2010

Lawndale Christian Health Center
 Promoted to Lab Assistant
 Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling
appointments, maintaining medical records, patient processing, and billing) that allowed
physicians and nursing staff to focus on the health concerns of their patients
 Completed EMR forms (WIC forms, MPE, ASQ Edinburgh and growth charts)
 Demonstrated proficiency in taking patient medical histories and vital signs, as well as various diagnostic
procedures and ancillary tests (e.g., EKGs, Pap tray set up, urinalysis, urine cultures, micro albumin, ear irrigations,
sterile tray set up, point of care testing)
 Dispensed over-the-counter medications under the supervision of physician
 Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA
and OSHA regulations
 Greeted all patients kindly in a courteous manner, informed them of the status of their visit (where they should
go next, when their visit was over, when they can expect results of test, etc.) and thanked them for utilizing
Lawndale Christian Health Center
 8805 S. Princeton Ave, Chicago, IL 60620
STACEY JENKINS Phone: 773-793-5729
Email: mrsjenkins2008@gmail.com


Administered Depo-Provera injections (Intramuscular)
 Assisted with training of other employees as needed
 Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment