QHSE Policy

CORPORATE HSE MANUAL Page 1 of 29
Ed. 1 (Rev # 00)

Document # HSE / M / 01 November 07, 2008
PIA CORPORATE
HSE MANUAL
This HSE Manual is the property of Pakistan International Airlines Corporation. It is not to
be reprinted or duplicated without the permission of PIA’s HSE Management
Representative.
Ed. 1 (Rev # 00)

APPROVAL
DISTRIBUTION LIST (Hard copy)
1. Managing Director
2. General Manager (Corporate Safety and QA)
3. Deputy General Manager (HSE)
4. Manager (HSE)
Note: The Corporate HSE Manual can be accessed by all employees on PIA Intranet.
Controlled Document – Do not reproduce without permission

Ed. 1 (Rev # 00)

RECORD OF REVISIONS
Edition Revision Inserted By &

Issue Date Effective Date
Number Number Date
Edition-1 Revision No. 00 November 07, 2008 November 07, 2008

Ed. 1 (Rev # 00)

TABLE OF CONTENTS
Section - 1
FOREWORD
1. Scope
2. Reference Standards
3. Definitions of Terms
4. HSE Management System Elements
4.1 General Requirements
4.2 Corporate HSE Policy
4.2.1 Vision
4.2.2 Mission
4.2.3 Values
4.3 Planning
4.3.1 Planning for Hazard Identification and risk management
4.3.2 Legal and other requirements
4.3.3 HSE Objectives and Targets
4.3.4 HSE Management program(s)
4.4 Implementation and operations
4.4.1 Corporate Organogram
4.4.2 Structure and responsibility
4.4.3 HSE Training, awareness and competence
4.4.4 Consultation and communication
4.4.5 HSE Document and records control
4.4.6 Operational controls
4.4.7 Emergency preparedness and response
4.5 Checking and corrective actions
4.5.1 Performance measurement and monitoring
4.5.2 Incidents, Accidents, non-conformances and corrective and preventive action
4.5.3 HSE Internal Audits
4.6 Management Review

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SECTION – 2
HSE SYSTEM PROCEDURES
SP-01 SP-01 Department HSE Steering Committee & Their Functions

SP-02 HSE Working Committee and Their Functions
SP-03 HSE Risk Assessment
SP-04 Communication & Consultation
SP-05 HSE Training
SP-06 Control of Document & Records
SP-07 Procedure for HSE Laws & Regulations
SP-08 Permit to Work
SP-09 Calibration of Measuring & Monitoring Devices
SP-10 HSE Requirements Related to Suppliers & Contractors
SP-11 Measurement & Monitoring of HSE System
SP-12 HSE Internal Audit
SP-13 HSE Non-Conformances, Corrective and Preventive Actions
SP-14 Health & Hygiene
SP-15 SAFE Cards
SP-16 Bio Medical Hazardous Waste Management
SP-17 Kitchen & Food Hygiene & Handling
SP-18 Management of Change

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SECTION-1
FOREWORD
The purpose of this manual is to describe the Health, Safety and Environment (HSE)
Management System of Pakistan International Airlines and to provide policy guidelines
on all activities related to this system. It is intended to demonstrate PIA’s ability to
operate in a safe and environment friendly manner while complying with all applicable
regulatory requirements and any other requirements to which the PIA subscribes.
This document comprises of two sections. Section-1 is the Corporate HSE manual which
covers HSE Management System Elements, Health, Safety, and Environment policy,
organizational structure, Occupational Health and Safety (OHS) and Environmental
Management System (EMS) Standards requirements. While, Section-2 provides detailed
system procedures of the mandatory HSE requirements.
The HSE Manual describes as to how PIA establishes, documents, implements, audits,
monitors, reviews and continually improves its Health, Safety and Environment
management system, whereas matters related to Operational Safety, Flight Operations
Hazards and Risk Assessments and their controls, Flight Data Monitoring, Crew
Resource Management and Aircraft Accident and Incident Reporting and Investigation
have adequately been addressed in Safety Management System (SMS) Manual of
Corporate Safety and QA Department.
The HSE Manual is also intended to present HSE Management System to all interested
parties and to inform them about specific controls, which are implemented to assure
conformance to our stated HSE Policy and commitment to continual improvement in the
HSE Management System.
This HSE Manual presents the statement of Pakistan International Airlines that its
documented system conforms to the requirements of OHSAS 18001-Occupational
Health and Safety Management System Standard, and ISO 14001-Environmental
Management System Standard.

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1. SCOPE
The scope of HSE Management System extends to all operations and

activities of PIA across the network.
The Corporate Headquarters of Pakistan International Airlines is located at:
Quaid-e-Azam International Airport
Karachi-75200
Phone (92 21) 111 786 786
Fax (92 21) 457 2225, 457 0419
info@piac.aero
www.piac.com.pk
2. REFERENCE STANDARDS
HSE management system of PIA is based upon the requirements of OHSAS
18001 and ISO 14001.
3. DEFINITIONS
Accident
Undesired event giving rise to death, ill, injury, damage or other loss.
Acceptable Risk
Risk that has been reduced to a level that can be tolerated by the organization
having regard to its legal obligations and its own HSE Policy.
Audit
Systematic examination to determine whether activities and related results

conform to planned arrangements and whether these arrangements are
implemented effectively and are suitable for achieving the organization’s Policy
and objectives.
Auditor
Person with the competence to conduct an audit.

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Continual Improvement
Process of enhancing the HSE Management System, to achieve improvements in

overall HSE Performances, in line with the organization’s HSE Policy.
Corrective action
Action to eliminate the cause of a detected non-conformity.
Document
Information and its supporting medium, which can be paper, magnetic, electronic
or web based.
Environment
Surroundings in which an organization operates, including air, water, land, natural

resources, flora, fauna, humans, and their interrelations.
Environmental Aspect
Element of an organization’s activities or products or services that can interact

with the environment.
Environmental Impact
Any change to the environment weather adverse or beneficial, wholly or partially

resulting from organizations environmental aspects.
Hazard
Source of situation with a potential for harm in terms of injury or ill health,
damage to the workplace environment, or a combination of these.
Hazard Identification
Process of recognizing that a hazard exists and defining its characteristics.
HSE Management System
Part of the overall management system that facilitates the management of the
HSE risks associated with the business of the organization. This includes the
organizational structure, planning activities, responsibilities, practices,
procedures, process and resources for developing, implementing, achieving,
reviewing and maintaining the organization’s HSE Policy.

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HSE Objectives
Goals, in terms of HSE performance, that an organization sets itself to achieve.
Ill Health
Identifiable, adverse physical or mental condition arising from and/or made worse
by a work activity and/or work related situation.
Incident
Work related event (s) in which an injury or ill Health (regardless of severity) or
fatality occurred, or could have occurred.
Interested Parties
Individuals or group concerned with or affected by HSE performance of an

organization.
Internal audit
Systematic, independent and documented process for obtaining audit evidence

and evaluating it objectively to determine the extent to which the HSE
management system audit criteria set by the organization. (In many cases,
particularly in smaller organizations, independence can be demonstrated by the
freedom from responsibility for the activity being audited.)
Near –miss
An undesired event that had the potential to become an incident or an accident.

An event where, given a slight shift in time or distance, injury, ill-health or
damage easily could have occurred, but did not happen this time.
Non-conformances
Any deviation from work standards, practices, procedures, regulations,

management system performance etc. that could either directly or indirectly lead
to injury, illness, property damage, damage to the workplace environment, or a
combination of these.
Occupational Health and Safety
Conditions and factors that affect the well-being of employees, temporary

workers, contractors, personnel, visitors and any other person in the workplace.

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Performance
Measurable results of the HSE Management System, related to the

organization’s control of Health, Safety and Environment risks, based on its HSE
policy and objectives.
Preventive action
Action to eliminate the cause of a potential nonconformity.
Procedure
A specified way to carry out an activity or a result oriented process.
Record
Document stating results achieved or providing evidence of activities performed.
Risk
Combination of the likelihood and consequences of a specified hazardous event

occurring.
Risk assessment
Overall process of estimating the magnitude of risk and deciding whether or not
the risk is tolerable.
Safety
Freedom from unacceptable risk of harm.
Work Place
Any physical location in which work related activities are performed under the
control of the organization.

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4. PIA HSE MANAGEMENT SYSTEM ELEMENTS
Continual
Improvement
Management HSE Policy &

Review - Objectives
Monitoring &
Corrective Actions HSE Planning
Implementation &
Operations

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HSE MANAGEMENT SYSTEM FLOW CHART
4.1 GENERAL REQUIREMENTS
The Corporation (PIA) has designed, established, and maintained HSE

Management System covering all mandatory requirements of OHSAS 18001 and
ISO 14001.
HSE Management Representative (MR) shall be responsible for ensuring
incorporation of requisite changes arising from time to time.
Having studied the OHS hazards and EMS aspects across the network, the HSE
Policy has been formulated as per the standards requirements. Accordingly
Corporate HSE objectives have been defined.
In order to ensure compliances of the HSE Management system in accordance with

OHSAS 18001 and ISO 14001 requirements, and to achieve maximum Occupational
safety and environmental protection in the most economical and efficient manner,
technology, human as well as material resources shall be utilized. Also, maintenance
and continual improvement of the HSE management system shall be pursued by
performing Plan Do Check Act (PDCA) cycle.

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4.2 CORPORATE HSE POLICY
PIA has established its HSE policy for compliance of mandatory requirements of
OHSAS 18001 and ISO 14001 and also fulfilment of regulatory requirements.
The HSE policy shall be communicated to all the employees of PIA so as to
promote their understanding of the policy, enhance their awareness to the OHS
and EMS, and promote Occupational Safety and Environmental protection as a
company-wide activity. The Corporate Management shall establish and review
the HSE policy at a time of “Management Review” (Ref. Section 4.6).
HSE Policy shall depict that it is;
Appropriate to the nature, scale and HSE hazards and impacts of

Aviation Industries Area activities.
Commitment to comply with relevant HSE legislation and regulations and
other requirements.
The complete frame work for establishing and reviewing the HSE
Objectives on periodical basis as needed.
Documented, well communicated, understood and implemented across
the board.
The commitment of corporate management to at least comply the
current applicable HSE requirements and legislation.
Available for all stakeholders and interested parties.
Communication of the HSE policy to all stakeholders shall be achieved through

all available means of communication.
Complete text of PIA HSE Policy is given on Next Page;

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4.2.1 VISION
PIA will be a world class profitable airline, exceeding customer expectations

through dedicated employees, committed to excellence.
4.2.2 MISSION
Employee teams would contribute towards making PIA a global airline of choice
by:
Offering quality customer services and innovative products.

Participating in global alliances.
Using state of the art technologies.
Ensuring cost effective measures in procurement and operations.
Achieving adequate returns for all stakeholders.
Being an equal opportunity employer.
Providing competitive compensation and congenial work environment.
Adhering to business ethics and zero tolerance for corruption.
Linking remote regions of Pakistan.
Fulfilling our Corporate Social Responsibilities (CSRs) in all fields.
4.2.3 VALUES
Customer Expectations – Convenience, Caring and Competitive Tariff.
Service – Personalized and Courteous.
Innovation – Cherishing new ideas, translating into actions.
Reliability – Loyalty and Consistency.
Safety – Passengers, Employees, Occupational Health and Environment.
Cohesiveness – Respect for Individuals, Team Work and Effective
Communication.
Integrity – Business Ethics, Accountability and Transparency.

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4.3 HSE PLANNING
4.3.1 PLANNING FOR HAZARD IDENTIFICATION AND RISK MANAGEMENT

PIA has established a comprehensive HSE System Procedure (HSE-SP-03),
which defines mechanism and responsibilities to identify Occupational Health and
Safety (OHS) Hazards and assesses their Risks. It also aims to provide
mechanism and responsibilities to identify Environmental Aspects and assess
Environmental Impacts.
Supporting Documents;
HSE System Procedure for HSE Hazard Identification and Risk management
(HSE-SP-03)
4.3.2 LEGAL AND OTHER REQUIREMENTS
PIA has established a System Procedure for HSE Laws/Regulations and other
regulatory requirements (HSE-SP-07) which covers identification, access and
compliance to all applicable legal and other regulatory requirements related to
Health, Safety and Environments.
HSE System Procedure for HSE Laws and Regulations (HSE-SP-07)
4.3.3 OBJECTIVES AND PROGRAM(S)
PIA Corporate Management is fully committed for continual improvement of its

HSE Management System by defining the HSE objectives and targets (HSE-SP-
11) at corporate level. These objectives are also reviewed and monitored
regularly in Corporate HSE management review meetings.
Departmental /Divisional heads, define their respective HSE objectives and

targets to control the identified hazards and significant aspects in line with the top
management guidelines and commitment.
While defining HSE objectives following points were kept in mind;
a) Conform to the HSE policy.

b) Complies with specific requirements of OHS and EMS standards
c) Matches with the identified safety hazards and significant environmental
aspects.
d) Takes technical options into account.
e) Includes commitment to prevention of pollution.

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f) Takes into account the financial, operational and business

requirements.
g) Takes into account the views of interested parties.
h) Are quantifiable.
Review of Objectives
a) Departmental /divisional heads will propose changes in objectives

whenever there is any change in processes/operations, organization
and regulations.
b) Corporate HSE Steering Committee shall review the proposed changes.
c) The reviewed objectives shall be approved by Managing
Director/Director.
HSE System Procedure for Measurement and Monitoring of HSE System (HSE-
SP-11).
4.3.4 HSE MANAGEMENT PROGRAM(S)

The Corporate HSE Management program shall be established and maintained
which will include schedules to achieve the objectives and targets and also a
description of responsibilities and authorities (HSE-SP-01) and (HSE-SP-02).
Establishing the Program (s)
The HSE management programs shall include;
(a) Monitoring and meeting HSE objectives.

(b) Ensuring new hazards are identified on an on-going basis.
(c) Ensuring Safe Card system works effectively, employees are
encouraged and corrective / preventive actions are taken promptly.
(d) Ensuring there is a reward and motivation system created for HSE
performance within the Department.
(e) Ensuring that all existing controls are effective and fully applied. (This
should be done periodically counterchecking or auditing the
effectiveness of already existing controls).

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(f) Ensuring that all additional (new) controls are effectively put into place
as early as possible.
(g) Ensuring that HSE Performance monitoring is carried out, analyzed
and reported.
(h) Ensuring that no Non-Conformance Reports are pending and
corrective actions are taken without undue delay.
(i) Ensuring that any contract work / maintenance work in the department
is done with due safety and as per procedure (HSE-SP-08).
(j) Ensuring that House Keeping is given due importance.
(k) Ensuring that all accidents / incidents / near miss are promptly
reported, investigated and corrective actions taken promptly.
(l) Creating a work environment that supports and encourages HSE
performance.
Responding to Organizational Changes
Due to organizational changes, launching of new projects, etc., if it becomes

impossible to execute the HSE program, or if it becomes necessary to revise or
establish a new program, then the Corporate HSE management representative
and the HSE Co-ordinator of the respective department shall review the program.
HSE System Procedures for HSE Steering (HSE-SP-01) and Working
Committees (HSE-SP-02).

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4.4 IMPLEMENTATION AND OPERATIONS
4.4.1 CORPORATE ORGANOGRAM
CHAIRMAN
SECRETARY
PIAC
MANAGING
DIRECTOR
SA TO
MANAGING
DIRECTOR
CHIEF G.M G.M . G.M .

G.M. PUBLIC CHIEF
ENGR. MIS CORP. SAFETY PHS & RS
AFFAIRS INTERNAL
QUALITY & Q.A.
AUDITOR
DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR

PL & F FLT. OPS. MARKETING ENGG. MAINT. FINANCE & C.F.O. HRA & C INFO. TECH. CORP.PLANNING
DGM (HSE)
MANAGER
(HSE)

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4.4.2 STRUCTURE AND RESPONSIBILITIES
Roles, responsibilities and authorities have been defined in order to facilitate

effective operation of the HSE management system within PIA.
a) Managing Director and Directors are declared as corporate

management. The HSE Management representative shall receive
orders from the corporate management and shall build HSE action
organization in PIA, so as to achieve the HSE policy, objectives and
targets.
b) The Corporate management shall appoint HSE management

representative:
Responsibilities of HSE Management Representative
The Specific duties of the HSE management representative are as follows:
Build the HSE activity organization in PIA and establish, implement,

maintain and control the HSE Management System, which complies with
OHSAS 18001 and ISO 14001 requirements.
Follow-up of objectives and targets.
Conduct the Periodical HSE management review meetings.
Co-ordinate for establishment of management program to achieve
objectives and targets.
Report Corporate Management on performance of HSE Management
System.
Identification of legal, regulatory and other requirements.
Monitoring of internal communication.
Scheduling & Monitoring internal audits & appoint auditors.
Controlling documentation of HSE Management System.

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CORPORATE HSE STEERING COMMITTEE
The Corporate HSE Steering Committee shall be consisting of the following

members;
1) Managing Director PIA.
2) All Directors.
3) Management Representative.
The Corporate HSE Steering Committee shall be responsible to perform the

following functions;
Defining HSE Policy.

Defining HSE Objectives for continual improvement.
Assuming overall and final responsibility for HSE in PIA.
Appointing an HSE Management Representative.
Creating an HSE Organization at Departmental and Divisional Level.
Periodic review of the performance of HSE Management system for
continuing suitability and effectiveness.
Providing resources and decisions for continual improvement.
The Corporate HSE Steering Committee meets yearly for the management
review of the HSE Management System.
Departmental/Divisional HSE Steering Committees
Each Department has one HSE Steering Committee (HSE-SP-01) that consists
of:
1) Departmental Head …………………………… Head
2) All Divisional Heads ……………………………Members
3) HSE Co-ordinator………………………………..Co-ordinating Member
Departmental / Divisional / Sectional HSE Working Committees
Working committees will Report to HSE Steering Committee Head (HSE-SP-02)

Ed. 1 (Rev # 00)

Working Committees (HSE-SP-02) consist of;
1) Divisional / Sectional Head……………………..Head
2) 3--8 persons from the same Division, (preferably representing different

work activities)… ……………………………… Members
3) HSE Co-ordinator……………………………… Co-ordinating Member
Responsibilities of Departmental/Divisional/Sectional heads
The roles, responsibilities and authorities of personnel having an effect on the

HSE management system are defined and documented in the Corporate Job
Description Manual which is maintained by the HR Department.
Corporate HSE Steering Committee
Departmental HSE Steering Committee(s)
Divisional/Sectional HSE Working Committee(s)
4.4.3 TRAINING, AWARENESS AND COMPETENCE

PIA shall identify necessary education and training for its employees, and
promote the enhancement of understanding and awareness of HSE
Management System.
PIA has formulated a comprehensive System Procedure (HSE-SP-05)

which defines mechanism and responsibilities for ensuring that personnel are
competent, know HSE hazards, associated risks and controls. And they can
perform their job safely. The procedure defines mechanisms for identifying HSE
training needs, competency criteria, training plans and training assessments.

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This Procedure comprises of;
Competency Criteria.
Training Need Assessment.
Training Plans and their executions.
Possible Training Topics.
Contractors’ trainings.
Measurement of post training effectiveness.
HSE System Procedure for HSE Trainings (HSE-SP-05)
4.4.4 COMMUNICATION PARTICIPATION AND CONSULTATION

PIA has established a System Procedure for Consultation and Communication
(HSE-SP-04). The purpose of this procedure is to define mechanism and
responsibilities for internal communication within PIA and to receive, consider
and respond to appropriate communication with external interested parties
related to PIA’s Health, Safety and Environment Management System.
HSE System Procedure for HSE Consultation and Communication (HSE-SP-04)
4.4.5 DOCUMENT AND RECORD CONTROL

PIA has established a System Procedure for control of documents and records
(HSE-SP-06). The purpose of this procedure is to define mechanism and
responsibilities for control of documents and records. The procedure defines
controls for all documents and records used in HSE system.
Core elements of the System Procedure are;
Identification of the Documents.

Legibility and retrieval of the Documents.
Indexing of the Documents.
Availability of the Documents.
Creation and Modification of the Documents.
Retrieval and retention of the Obsolete Documents.
Record control.
Disposition of records.

Ed. 1 (Rev # 00)

HSE DOCUMENTS HIERARCHY
PIA
HSE Policy,
Corporate
HSE Manual
HSE System Procedures,

Departmental SOPs
External origin
Documents & Standards
Records, Forms, Check lists, Regulations, Reports
ISSUANCE AND CONTROL OF HSE MANUAL
The Corporate HSE Manual is approved by Managing Director. It is a controlled

document. HSE Management Representative is authorized to issue the manual
and to ensure that all controlled copies of the documents are kept uptodate.
Changes in the manual shall be incorporated by replacing the obsolete
sections/pages. Accordingly revision numbers shall be allocated. After 10 (ten)
such revisions (relating to sections), the entire manual shall be re-issued with a
new edition number. Once the complete manual is revised all sections shall once
again begin from revision 0. It is the responsibility of MR to retain one copy of
obsolete manual as historical record.
This document is not to be duplicated. Any-one desirous of having a copy must
contact MR. Only controlled copies are distributed to departments/personnel
within PIA. If required for information purposes, only uncontrolled copies may be
issued to organization outside PIA. Uncontrolled copies shall be identified as
‘UNCONTROLLED DOCUMENT’ on the first page, and shall not be subsequently
updated.

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This manual can be revised any time if need arises; however a planned review
shall be carried out once every two years.
Compliance with the requirements of the manual and its reference documents is
mandatory for everyone within the scope of the HSE Management System of
PIA.
HSE System Procedure for HSE Document and Record Control (HSE-SP-06)
4.4.6 OPERATIONAL CONTROLS

PIA has established a System Procedure (HSE-SP-03) for risk management
through identification of Hazards and then application of operational controls. The
purpose of this procedure is to define mechanism and responsibilities to identify
Occupational Health and Safety (OHS) Hazards and assess their Risks. It also
aims to provide mechanism and responsibilities to identify Environmental Aspects
and assess Environmental Impacts.
The scope of the System Procedure covers all Routine, Non-Routine, and
Emergency activities of all personnel associated with PIA’s Operational Activities,
Facilities, Workplaces Aircrafts, vehicles, (both for PIA owned and Contractors’).
System Procedure also covers the application of Operational Controls and

additional Controls (if requires) on risks associated on identified HSE Hazards on
regular basis.
HSE System Procedure for Hazard Identification and Risk Management
(HSE-SP-03).
4.4.7 EMERGENCY PREPAREDNESS AND RESPONSE
PIA has established a dedicated Section “Emergency Response Planning” (ERP)

to provide 24-hours emergency coverage for Aircraft related incident/accident.
Corporate ERP Manual is placed on PIA website for easy access. The Manual
comprises of Standard Operating Procedures for all emergency situations.
ERP Section has its own ERP centre which is equipped with state of the art
technological equipments and communication centre. A dedicated Emergency
Help line (45678) has been established on which any one can call from any
where across the network for emergency, need and help of;
Ambulance.
Fire services.
Security.

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4.5 CHECKING AND CORRECTIVE ACTION
4.5.1 PERFORMANCE MEASUREMENT AND MONITORING
PIA has established a System Procedure for Performance Measurement and

monitoring of HSE Management System (HSE-SP-11) through Periodic
Monitoring of Standard Evaluation Parameters (SEPs) for both OHS and EMS
(HSE-F-11A) and (HSE-F-11B).
The purpose of this procedure is to define the mechanism and responsibilities for
the monitoring and measuring of Standard Evaluation Parameters (SEPs) of HSE
system, so as to determine compliance with policies, procedures and laws and to
find opportunities for continual improvement.
PIA has also established a System Procedure for performance monitoring of

Measuring Equipment (HSE–SP–09) required for performance measurement and
monitoring of Operational requirements.
HSE System Procedures for Measurement and Monitoring of HSE System (HSE-
SP-11) and Calibration of Measuring Equipments (HSE-SP-09)
4.5.2 EVALUATION OF COMPLIANCE
PIA has established a System Procedure for evaluation of Legal and regulatory
requirements (HSE-SP-07), which includes;
Identification of Legal requirements for different areas.

Evaluation of Compliance with legal requirements.
Record keeping of periodically evaluation of compliances.
4.5.3 INCIDENTS, ACCIDENTS, INVESTIGATION, NON-CONFORMANCE &

CORRECTIVE ACTION
Incidents, Accidents and Investigation
PIA has established a comprehensive procedure regarding reporting/

investigation of incidents/accidents/near misses. The procedure is covered under
the purview of Safety Management System (SMS) Manual. However, incidents
accidents related to HSE are routed to HSE section for further investigation and
taking remedial measures.

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Non –Conformance and Corrective Action
Corrective / Preventive Action Report (CAR) can be initiated by any one within
PIA as and when detected some non-compliances related to following points;
a) Deviation from the HSE policy, procedures, instructions, objectives and

targets.
b) Noncompliance to legal, regulatory, or other requirements, or increased
risk of a noncompliance to occur.
c) HSE performance falling below a specified or target level.
d) Incidents that impact, or can potentially impact the human life and
environment.
e) Non-conformance identified during a regulatory, customer or third-party
audit.
The corrective action and preventive measures shall follow the following route;
a) Investigate the cause of non-conformance and assess the potential

occurrence of the similar non-conformance.
b) Identify and implement the necessary corrective action or preventive
measures, and confirm the effect.
c) Make changes to the procedure as a result of corrective action or
preventive measures and maintain record.
The scope of corrective action and preventive measures shall be proportionate to

the scale of the problems and the identified hazards and environmental impact.
PIA has also established a “SAFE CARD” mechanism (HSE-SP-15) wherein any
employee/contractor staff, passenger, visitor and any other interested party can
report their concerns about HSE hazards.
4.5.4 HSE INTERNAL AUDITS
In order to ensure that the HSE activities are appropriate and carried out in order
to achieve the HSE objectives and targets, and that the activities are indeed
carried out in accordance with the HSE management System, periodic internal
audits are planned and carried out under the responsibility and authority of the
HSE management representative.

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PIA has established a System Procedure for HSE Internal Audits (HSE-SP-12),
the purpose of this procedure is to define mechanism and responsibilities for:
Planning, conducting Health Safety and Environment (HSE) System

Internal Audits and reporting the results.
The specific to documentary reporting of Non-conformances (if any),
reviewing root cause and corrective action and performing follow-up.
This procedure comprises HSE System Audits which are to be performed in all
departments and processes within the Quality Management System of PIA
including Subcontractors and Suppliers (where required).
HSE System Procedure for HSE Internal audits (HSE-SP-12)
4.6 MANAGEMENT REVIEW
PIA Corporate Management is fully committed to have continuous focus over its
day to day and long term strategies.
To ensure continuing suitability, adequacy and effectiveness, annual

management reviews will be conducted.
Agenda of the HSE Management Review meeting (Review Inputs)
Areas to be addressed will include the following;
a) Follow up actions from previous management review.

b) Review of findings and follow-up of the corrective and preventive actions.
c) Results and reports of the internal audits.
d) Effectiveness of stated HSE policy.
e) Setting and updating the HSE objectives, targets and management
programs.
f) Current levels (testing results) and control of OHS Hazards and EMS
aspects, hazards and risk (Impact of out of control parameters).
g) Data relating to accidents and incidents that have occurred and the state
of preparedness for emergency.

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h) Views of interested parties.
Output (s) of the HSE Management Review Meetings
The outputs from management review shall be;
a) HSE Management System performance.

b) HSE policy and objectives.
c) Resource provisioning.
The outputs of the management review shall be communicated to all relevant

levels through established means of communication with in PIA.

QHSE Policy

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QHSE Policy

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CORPORATE HSE MANUAL Page 1 of 29

Ed. 1 (Rev # 00)

Ed. 1 (Rev # 00)

DISTRIBUTION LIST (Hard copy)

2. General Manager (Corporate Safety and QA)

3. Deputy General Manager (HSE)

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Ed. 1 (Rev # 00)

Edition Revision Inserted By &

Edition-1 Revision No. 00 November 07, 2008 November 07, 2008

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Ed. 1 (Rev # 00)

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Ed. 1 (Rev # 00)

HSE SYSTEM PROCEDURES

SP-01 SP-01 Department HSE Steering Committee & Their Functions

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Ed. 1 (Rev # 00)

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 The scope of HSE Management System extends to all operations and

Systematic examination to determine whether activities and related results

Person with the competence to conduct an audit.

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Ed. 1 (Rev # 00)

Process of enhancing the HSE Management System, to achieve improvements in

Action to eliminate the cause of a detected non-conformity.

Surroundings in which an organization operates, including air, water, land, natural

Element of an organization’s activities or products or services that can interact

Any change to the environment weather adverse or beneficial, wholly or partially

Process of recognizing that a hazard exists and defining its characteristics.

HSE Management System

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Goals, in terms of HSE performance, that an organization sets itself to achieve.

Individuals or group concerned with or affected by HSE performance of an

Systematic, independent and documented process for obtaining audit evidence

An undesired event that had the potential to become an incident or an accident.

Any deviation from work standards, practices, procedures, regulations,

Occupational Health and Safety

Conditions and factors that affect the well-being of employees, temporary

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Measurable results of the HSE Management System, related to the

Action to eliminate the cause of a potential nonconformity.

A specified way to carry out an activity or a result oriented process.

Document stating results achieved or providing evidence of activities performed.

Combination of the likelihood and consequences of a specified hazardous event

Freedom from unacceptable risk of harm.

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4. PIA HSE MANAGEMENT SYSTEM ELEMENTS

Management HSE Policy &

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HSE MANAGEMENT SYSTEM FLOW CHART

4.1 GENERAL REQUIREMENTS

The Corporation (PIA) has designed, established, and maintained HSE

In order to ensure compliances of the HSE Management system in accordance with

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4.2 CORPORATE HSE POLICY

 Appropriate to the nature, scale and HSE hazards and impacts of

The scope of HSE Management System extends to all operations and

Appropriate to the nature, scale and HSE hazards and impacts of

Offering quality customer services and innovative products.

Build the HSE activity organization in PIA and establish, implement,

Defining HSE Policy.