1.

Knowledge base can workflow : yes

2. Collease for multiple fields : true
3. Knowledge base basis on which it is stored: “relevancy ,  most recent update, or
number of views ”
4. Request fulfilment process : REQ, Ritm , task
5. Which Workflow stage is not there : unpublished , published , check out
and check in
6. Filter component/ sequence for filter : field , operator , value
7. Workflow checkout related
8. In which order the variables are displayed : Variable order / variable sequence
9. Import set : sequence of flow
10. Update set : sequence of flow
11. User creation and CI changes not capture in Update set
12. Search engine : zing
13. Text search availability : app navigator , global , list, knowledge base
14. ACL flow : child table , parent table , any table (*)
15. Workflow definition 4 statement given
16. SLA : 4 statement given
17. User, group table : backend name .
18. Serivce catalog workflow need/use :
19. Merged update set : Latest one update gets captured in the merged one.
20. IM : watch list and activity field use .
21. Pause condition in SLA : when the pause conditions are met.
22. Service catalog workflow : 4 statements.
23. When workflow gets completed : on end activity
24. Validate Update set becuase conflict can be ignored : T/F “False”
25. Import set best practice : to remove obsolete data
26. Option to laod data : “import set” , update set , Workflow , ____
27. Use of SSO : single time sign in , no need to authenticate
28. Process flow for Acl : specific- to – generic
29. Kb article can have multiple category : false
30. not a UI action : Search , form btn , list action ,
31. what Related list represent : related record of the form .
32. What is a form : From displays the record (display some fields of a record)
33. Gear icon on list view : For arranging coloumns on List view
34. Which statments is true for workflow : checked out Workflow is displayed only to
the particular user .
35. Service catalog homepage : sc_item , Record producer and OG
36. Use of impersonation : for testing and visibility purpose
37. Use of data policy : for “data consistency “
38. Relation b\w Cmdb_ci_apl is __________ cmdb_ci ? : “extended” , parent, child
39. Where it should be configured :When the system gets upgraded , notification should
be triggered : Sys logs , Event system.upgraded”,__,__
40. Workflow window are contains : Canvas , activity area

1. What is true for admin when workflow is checkout by admin: once admin
save the changes to workflow, it is immediately applied and accessed by everyone
assigned with specific role.
2. Task table and task extended table can access each task record and can take
reference from configuration item : True
3. Import sets transfer data in file format: XML, EXCEL,csv
 4. Connect is used to view real time edit to servicenow : true
5. SLA, OLA and UC are configured in which module?
Ans: Service Level Management (SLM)
6. If the same object is updated in both sets what will happen? Ans: (for
example, both update sets modify the Incident form), only the most recent
change is moved to the merged update set. The other update remains in its
original update set to provide a record of the changes that were not moved.
You may want to validate that the correct changes were moved to the new
set by viewing the update set.

7. Difference between Event Log and Event Registry?

8. Where is data stored? Ans: Tables

9. What is condition contains? Ans: a field,an oprerator and a value
10. Button, Related Links and Context Menu these are? Ans: UI Actions
11. How to load spreadsheet in service now instance? Ans: Load Data >
Create transform map > Run transform map
12. 3 type of numbers from orders? Ans : Request Number (REQ), RITM,
catalog Task number
13. Which of the following required User Authentication : SSO,LDAP (check it
once)
14. Chart report is used to export data in which format : Pdf, Png
15. Transform map is used for?
16. Import set is used as staging table between
17. If prefix of Incident needs to be changed, which table should I refer?
Ans: Number Maintenance table [sys_number].
18. Select one of the following which contains text search options
a)Knowledge
b)Lists
c)Application Navigator/Left Navigation
d)Homepage
e)All the above
19. 6. Which is the search engine for serviceNow?
a)AnswerNow
b)GoogleNow
c)Zing
d)Search
20. 12.Reports can be made from the following.
Select any two:
Ans: a)Matrix Module
b)Statistics Module
c)Context menu
d)View/Run Module
21. 15)What is the recommendation from service now for update set:
Ans:Do not use Default update set

22. Client(browser) side used :Ui policy, ui action, client script

23. 19.What is true about roles
Ans: It is one of the record in sys_user_role table
24. 20. Which among the following can a UI policy accomplish?
 Ans: Making a field read-only
25. 21. What steps will u take to load data from spreadsheet?
Ans - load data, create transform map, transform
26. 22. What does CMDB consists of?
Ans: Tangible and intangible business assets.
27. 23. ACL is applied on -
a. user
b. groups
c. applications/modules
d. table and field in table
27. Give example of a one to many relationships
Ans: sys_user table referring to the assigned_to field in Task table
28. Global Search option can be found in which part of UI?
Ans : On Banner
29. What all are there in UI14 instance?
Ans:Banner,Edge, Content pane and Application Navigator
33.How can you define a user in serviceNow
Ans: It is a record in sys_user table