Infiinity Service Man

DM Infinity™
Series R750/R760
Service Manual
SV: SM_AFS_METE_092004_RevA
Release Date: February 2007
documentation
created by
Tech Pubs:
Lynn Klar
Allison Zito
Subject Matter Experts:

Wolfe McClurg (TSS) Tom Toppi (TSS) Lun Chan (Mailing Systems)
Craig Alonzo (Engineering) Tony Yap (Engineering) Joan Vill (Engineering)
Manager:
Eric Kothe
©2005 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or trans-
mitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may
constitute an infringement of patent rights and/or other intellectual property rights of Pitney Bowes or others, and Pitney Bowes assumes
no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for
errors or omissions or liability for the misuse or misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or
third party’s patent, copyright or other intellectual property rights is granted by providing this information.
Version History DM Infinity™ R750/R760 Series Service Manual
Version History
The table below summarizes the history of this document. It identifies the SV# and
version, release date, and details of revisions and changes.
Version History
SV# Release Date Comments
SM_AFS_METE_092004 Preliminary November 2004 PRELIMINARY Release
SM_AFS_METE_092004_Rev00 April 2005 Initial document release
Product release - technical updates
Product name change from TurboJet to
DM Infinity™ Series
SM_AFS_METE_092004_RevA February 2007 Addition of the following information:
Chapter 1: Safety and Theory of Operation -
Safety information updated and added.
Chapter 2: UIC Installation Instructions -
Addition of "Daylight Savings Time"
setup instructions.
Chapter 4: DM Infinity Print Engine -
Addition of information on the Printhead
Capping Station Filter.
SM_AFS_METE_092004_RevA iii
DM Infinity™ R750/R760 Series Service Manual Version History
iv SM_AFS_METE_092004_RevA
DM Infinity™ R750/R850 Series Service Manual Table of Contents
Table of Contents
Version History
Introduction
What's In This Book ix
Typographical and Keyboard Conventions ix
Acronyms and Abbreviations x
Other Resources x
Related Documentation x
Related Web Sites xi
Support Phone Numbers xi
Chapter 1: Safety and Theory of Operation

Safety Information 1-3
Power 1-3
Operation 1-3
Maintenance 1-3
Static Prevention: Working with Electronics 1-5
Material Safety Information 1-7
Theory of Operation 1-13
Printer Ink System Theory 1-13
Ink Cartridge and Ink Cartridge Holder 1-14
Print Head (Consumable) 1-14
Inkjet Technology 1-16
Light Tower Indicator Status 1-17
Chapter 2: UIC Installation Instructions

UIC Installation Instructions 2-3
Important Phone Numbers 2-3
Setting Up Postage-By-Phone 2-4
UIC 2-4
Setting Up the UIC to Accept Funds by Phone 2-4
Possible UIC Errors 2-5
Infrastructure Error 2-5
Running the Transport in Pass Through Mode 2-5
Setting Up the Meter Before Installing on Base 2-5
Accessing the Service Menu 2-15
Accessing Print Head Maintenance Functions 2-17
Changing the Transport Motor Speed (Diagnostics) 2-18
SM_AFS_METER_092004_RevA v
Table of Contents DM Infinity™ R750/R850 Series Service Manual
Initial Inking of R750/R760 System 2-19

Dry System Startup Procedure 2-19
Install Ink Cartridge 2-19
Install Print Heads 2-19
Setting Up Presets or Jobs on the UIC 2-23
Changing Parameters and Transport Speeds 2-24
Setting Time of Day 2-30
Setting the High Value Lock 2-38
Chapter 3: 6500 Meter Withdrawal/Installation Process

Withdrawal Process of the 6500 Meter 3-3
Mega IntelliLink Control System® Installation 3-4
IntelliLink Control System® Functions 3-4
Mega IntelliLink Control System® Configuration 3-5
Withdrawal Process for Operational ICC/PSD 3-6
Withdrawal Process for Defective IntelliLink
Control System®/PSD with QAR issues 3-7
Control System®/PSD with NO QAR 3-8
Returning Postage Meters Withdrawn From Service 3-9
Address for Meter Returns 3-9
Approved Modes of Transportation for Meter Returns 3-9
Labels 3-9
Meter Tagging 3-10
Meter Withdrawal Types and Appropriate Shipment
Methhod Examples 3-10
Chapter 4: DM Infinity™ Print Engine

Print Engine 4-3
DM Infinity™ R750/R760 Cleaning Procedures 4-4
Cleaning Frequency Schedule 4-4
Preparing the Printer for Cleaning 4-4
Cleaning the Transport (Every 3,000,000 Cycles) 4-5
Ink Filter Cleaning Procedure 4-6
Cleaning at 1,000,000 - 1,500,000 Cycles 4-6
Cleaning at 4,000,000 Cycles 4-7
Wiper Assembly Cleaning Procedure 4-9
Print Head Cleaning Procedure 4-11
Return Print Head to Service 4-14
Servicing the Print Engine Ink Tank 4-15
Removing the Print Head Cartridge 4-16
vi SM_AFS_METER_092004_RevA
DM Infinity™ R750/R850 Series Service Manual Table of Contents
Print Engine Assembly Removal 4-17

Detensioning Drive Belt 4-19
Removing the Print Head Carriage 4-21
Reinstalling Print Head Unit 4-21
Inserting Slotted Shaft 4-22
Belt Routing 4-22
Retensioning Carriage Belt 4-23
Emptying the Ink Reservoir 4-24
Servicing Print Head Carriage Motor 4-25
Servicing the Print Engine Board 4-26
Print Engine Board Jack Functions 4-27
Chapter 5: DM Infinity™ Upper Transport

Servicing the Upper Transport 5-3
Upper Transport 5-3
Replacing the Belt 5-5
Accessing and Servicing the Rollers 5-6
Rollers 5-7
Chapter 6: DM Infinity™ Lower Transport

Servcing the Lower Transport 6-3
Removing the Deck 6-3
System Schematics 6-8
System Schematic Area A 6-9
System Schematic Area B 6-10
System Schematic Area C 6-11
System Schematic Area D 6-12
Main Controller Board 6-13
Diode Descriptions 6-16
Operator Adjustments to Prevent or Correct Skew 6-18
Operator Adjustments to Service or Repair Rollers 6-21
Removing the Nip Assembly 6-21
Chapter 7: DM Infinity™ Error Codes

UIC Error Codes 7-8
More UIC Error Codes 7-10
Error Reporting Format 7-10
Error Classes 7-10
System Task Related Error Codes 7-12
Vault (BOB Task) Related Error Codes 7-12
Print Head Controller (BOB) Related Error Codes 7-13
SM_AFS_METER_092004_RevA vii
Table of Contents DM Infinity™ R750/R850 Series Service Manual
Art Card Related Error Codes 7-14

BOB Task Related Error Codes 7-15
PMC Interface (PMCI) Task Related Error Codes 7-18
PMC Interface (PMCI) Spare Task Related Error Codes 7-20
Operator Interface (OIT) Event Codes 7-21
C6029 Messaging Error Codes 7-21
Postal Security Device (PSD) Group 1 Error Codes 7-22
Print Head Controller (PHC) Error Codes 7-33
Rating Related Error Codes 7-38
Infinity™ Motion Control Software (MCS) Error Codes 7-38
USB Dongle: External Software Loading Device Error Codes 7-40
Postage-By-Phone (PBP) Error Codes 7-40
Printer Maintenance Controller (PMC) Error Codes 7-44
Presets Related Error Codes 7-47
Universal Serial Bus (USB) Error Codes 7-47
Postage-By-Phone PSD Error Codes 7-48
Chapter 8: Escalation
DM Infinity™ Field Escalation Procedure 8-3
Chapter 9: Preventive Maintenance Schedule

DM Infinity™ Recommended Maintenance Intervals 9-3
Glossary
viii SM_AFS_METER_092004_RevA
Introduction
Contents
What's In This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Typographical and Keyboard Conventions . . . . . . . . xi
Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . .xii
Other Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . xii
Related Web Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Support Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . xiii
DM Infinity™ R750/R760 Series Service Manual Introduction
Introduction
What's In This Book

This book is divided into the following sections:
 Chapter 1: Safety and Theory of Operation

 Chapter 2: UIC Installation
 Chapter 3: 6500 Meter Withdrawal/Installation
 Chapter 4: Print Engine
 Chapter 5: Upper Transport
 Chapter 6: Lower Transport
 Chapter 7: Error Codes
 Chapter 8: Escalation
 Chapter 9: Preventive Maintenance
 Glossary
Typographical and Keyboard Conventions

The following type faces, text formats and keyboard conventions are used through-
out this guide to represent specific types of information.
Typographical and Keyboard Conventions

Format/Name Type of Information
bold type Words and characters in bold are used to indicate the name of a control,
screen, window, dialog box, directory or file location.
this font Words and characters in this font indicate information to be typed on a
command line.
[ENTER] Keys on the keyboard or on a piece of hardware and buttons on a soft-
ware screen, window or dialog box are indicated with square [brackets]
and bold type.
View>Tool Bars>Forms When using software, a path of menu items is indicated this way.
Check box Term used to describe the small boxes sometimes found next to a choice
on software window or dialog box.
Field A specific area in a screen, window or dialog box, usually identified by a
name, where you can select or enter additional information.
SM_AFS_METE_092004_RevA Introduction-xi
Introduction DM Infinity™ R750/R760 Series Service Manual
Acronyms and Abbreviations

The following acronyms and abbreviations are used throughout this manual.
Acronyms and Abbreviations

Acronym/ Definition
Abbreviation
APS Advanced Productivity System
CAP Maintenance Module Component
CPU Central Processing Unit
DC Direct Connect
ESTOP Emergency Stop
ICC Intellilink Control Center (Same as UIC)
MCP Motion Control Processor
MCS Motion Control Software
MMC Mailing Machine Controller
MOS Mailing Output Station
NVM Non-Volatile Memory
PCN Product Code Number
PHC Print Head Controller
PM Preventive Maintenance
P/N Part Number
PMC Print Maintenance Controller
PSD Postal Security Device
SMR Series Module Revision
SN Serial Number
TJC TurboJet Control Boards
TSB Technical Service Bulletin
UIC User Interface Control (Same as ICC)
V Volts
WOW Weigh-On-the-Way
Other Resources
This section identifies other resources that may be helpful when working with and
servicing the DM Infinity™ R750/R760 Series Mailing Machine.
Related Documentation
 PL_AFS_METE_060104_Rev00 : DM Infinity™ R750/R760 Series Parts List
 IG_AFS_METE_092004_Rev D: DM Infinity™ R750/R760 Series Installation Guide
 OG_AFS_METE_110204 Rev D: DM Infinity™ R750/R760 Series Operator Guide
Introduction-xii SM_AFS_METE_092004 _RevA

DM Infinity™ R750/R760 Series Service Manual Introduction
Related Web Sites

 pmweb.ct.pb.com/home/custser/cswebsite/pmcs.cfm
Support Phone Numbers

 TAC: 1-866-877-3683
SM_AFS_METE_092004_RevA Introduction-xiii
Introduction DM Infinity™ R750/R760 Series Service Manual
Introduction-xiv SM_AFS_METE_092004 _RevA

1 DM Infinity™ R750/R760 Series:
Saftey and Theory of Operation
Contents
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Static Prevention: Working with Electronics. . . . . . 1-5
Material Safety Information . . . . . . . . . . . . . . . . . . . . . 1-7
Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Printer Ink System Theory . . . . . . . . . . . . . . . . . . . . . . 1-13
DM Infinity™ R750/R760 Series Service Manual Chapter 1: Safety and Theory of Operation
Chapter 1: Safety and Theory of Operation

Safety Information
To avoid personal injury or damage to the equipment, familiarize yourself with
proper procedures and methods before you install, operate or repair the system.
Power
} Use the power cord supplied with the machine and plug it into a properly
grounded and easily accessible wall outlet located near the machine. Failure
to properly ground the machine can result in severe personal injury and/or
fire.
} The power cord wall plug is the primary means of disconnecting the ma-
chine from AC supply.
} DO NOT use an adpater plug on the line cord or wall outlet.
} DO NOT remove the ground pin from the line cord.
} Avoid using wall outlets that are controlled by wall switches or shared with
other equipment.
} DO NOT route power cord over sharp edges or trap between furniture.
} Ensure there is no strain on the power cord where it becomes jammed
between the equipment, walls or furniture.
} Be certain the area in front of the wall receptacle into which the machine
is plugged is free from obstruction.
Operation
} Avoid touching moving parts or materials while the machine is in use.
Before clearing a jam, be sure machine mechanisms come to a stop.
} Keep loose clothing, jewelry, long hair, neck ties away frommoving
parts.
} When lifting covers, wait for all parts to stop moving before placing hands
near feeder path or printer.
} When removing jammed material, avoid using too much force to prevent
personal injury and damaging equipment.
} Read all instructions before attemtping to operate the equipment.
} Use this equipment only for its intended purpose.
} In addition, follow any specific occupational saftey and health standards
for your workplace or area.
} Additional safety notices are described in this manual. Be sure you
understand and observe these noitices.
SM_AFS_METE_092004_RevA 1-3
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Maintenance
} If you train service people or equipment operators, it's important to explain safety
precautions to students and encourage safety awareness.
} Only documented electrically trained service personnel should service this
equipment per OSHA requirements.
} Disconnect power before removing covers and servicing equipment. If
you must service circuits under power, check first with a neon tester or
voltmeter. Treat all circuits as potentially dangerous or "live."
} The machine is equipped with saftey interlocks on various doors and covers.
If they are ever bypassed to perform service procedures, make sure they
are fully operational upon completion of service. Not to do so will put the
operator's safety in jeopardy.
} CSRs must use the full Lockout/Tagout procedure (as stated in the SV70123
Energy Control Program pamphlet and TSB N1018) when working on any
part of any Pitney Bowes, Inc. equipment where potentially dangerous,
hazardous energy must be isolated.
} Do not wear a watch or other jewelry when working on electrical circuits.
Even low voltage circuits can supply enough energy to cause a burn if a
metal object contacts a circuit.
} Use the right tool for the job. A tool that slips can cause a short or a shock.
Be aware of the dangers when reaching into a circuit with metal tools.
These tools should have insulated handles.
} Do not replace fuses with ones of larger current values. The maximum safe
current in a circuit is determined by the designers. Too large a fuse can pass
excessive current and damage expensive equipment.
} Perform routine inspections; carry out corrective/preventive mainte-
nance
} Use only Pitney Bowes approved printer ink and cleaners.
} To prevent overheating, do not cover the vent openings.
} Do not store flammable fluids inside this machine.
} Do not use flammable cleaners in the machines.
} Do not use aerosol air canisters. The propellent may be flammable. Use
only shop air or an appropriate type of vacuum cleaner.
} Do not spray liquid onto any part of the machine. Use a cloth to apply
cleaning solution.
1-4 SM_AFS_METE_092004 _RevA

Static Prevention: Working with Electronics

Just by walking around, you may carry a threat to the equipment in the form of a
high-voltage electrical charge. Your body acts as a giant capacitor that can store
large amounts of electricity. Walking across a rug can charge you with several thou-
sand volts, which can discharge in a spark up to an inch long. The potential for this
problem to occur increases dramatically when the humidity is low, (e.g. less than
30% relative humidity).
Digital equipment can be easily damaged or destroyed by such static charges.
Microprocessors and other integrated circuits (IC) contain tiny transistors, not much
more than a millionth of an inch across, that operate at 5 to 12 volts. You don’t have
to see a spark or even feel it to ruin an IC; 50 volts is enough. Follow these guidelines
to protect this sensitive equipment from static damage.
} Ground yourself (see Figure 1-1) before reaching into the equipment or
touching any circuit board or electrical component. Order the Antistatic
Kit (#L8351), which contains a grounding mat and wrist strap - and use it
(see TSB # N398)! Turn the machine off but leave it plugged in; attach the
wrist strap to a plated or bare metal part of the chassis because painted
surfaces do not provide a good ground connection.
Figure 1-1: Ground Yourself
} Be careful of rugs because they are a major source of static buildup in the
body. Even a few steps can recharge you. Re-ground yourself every time
you walk away and then return to the machine.
} Roll up your sleeves before starting work near electrical circuits or compo-
nents; synthetic material can generate a static charge.
} Take more precautions as the objects handled get smaller. A board plugged
into the machine is better protected than one that isn’t plugged in. A chip
on a board is better protected than one in your hand.
} Stay away from metal conductors on boards. The plastic and resin that
chips and boards are made of are much better insulators than metal. It’s
most important to keep your hands away from any metal that contacts
the data. In particular, this means the long connector across the bottom of
each board and the pins coming out of the chips. When handling a board,
try not to touch the connector; when handling a chip, try not to touch the
pins.
} Keep the assemblies and circuit boards containing static sensitive
devices in their static-shielded bags or shipping containers until ready for
installation. They should not be left unprotected after removal from their
bags or containers. Always ground yourself, as described above, before
handling these assemblies.

Material Safety Information

Table 1: Product Information
Product Name: DM Infinity™ Black Ink Cartridge
Reorder Number: 772-1: Single Cartridge
772-2: Dual Cartridge
Product Code:
Manufacturer: Pitney Bowes Inc.
Address: 1 Elmcroft Road, Stamford, CT 06926-0700
For MSDS Copies: www.pb.com No. America:
(go to search) 1-800-243-7824
International:
00 44 1279449479
Emergency/Chemtrec: 800-424-9300
North America
MSDS Prepared by: Chemical Review Board
WHMIS Reviewed: October 20, 2004
Table 2: Hazardous Ingredients

Ingredient Name CAS # % Exposure Limits
Glycerin 56-81-5 2-6 5 ppm (respirable)
TWA – PEL10 ppm TWA
– TLV

107246-80-0 1-2
None established
Ethylene Glycol 107-21-1 2-6% 100 ppm Ceiling - TLV
Diethylene Glycol 111-46-6 2-6% None established
Isopropyl Alcohol 67-63-0 1-3% 400 ppm TWA – PEL
200 ppm TWA – TLV
400 ppm Ceiling TLV
Poly(oxy-1,2-ethanediyl), 9014-85-1 1-2% None established
alpha,alpha’-(1,4-dimethyl-1,4-
bis(2-methylpropyl)-2-butyne-
1,4-diyl)bis(omega-hydroxy-
Tetralithium 6-amino-hy- 107246-80-0 1-2 None established
droxy-3-(7-sulfonato-4-(5-
sulfonato-2-naphthylazo)-1-
naphthylazo)naphthalene-2,7-
disulfonate
Table 3: Hazard Identification

Emergency Overview: Ink cartridge containing a black liquid with a
slight odor. Combustible liquid and vapor. May
cause mild eye and skin irritation. Vapors may
cause respiratory irritation.
Relevant Routes of Exposure: Eye, skin, inhalation, ingestion
Signs and Symptoms of Acute Overexposure: May cause mild eye and skin irritation.
Signs and Symptoms of Chronic Overexposure: None known.
Medical Conditions Generally Aggravated By None known.
Exposure:
Potential Health Effects:
Eyes May cause mild eye irritation with redness and
tearing.
Skin Prolonged skin contact may cause irritation with
redness and itching.
Ingestion Swallowing large amounts may cause gastroin-
testinal irritation, diarrhea, dizziness, drowsiness,
headache, nausea and kidney damage.
Inhalation High vapor concentrations or prolonged
exposure to vapor or mists may cause respira-
tory irritation, coughing, dizziness, drowsiness,
headache and nausea.
Carcinogenicity
NTP No
IARC: No
OSHA No
ACGIH No
Other: No
Table 4: First Aid Measures

Eyes Immediately flush with plenty of running cool
water for 15 minutes, holding eyelids open to
assure thorough rinsing. Get medical attention if
irritation persists.
Skin Wash with soap and water.
Ingestion If swallowed, dilute with water. DO NOT induce
vomiting. Never give fluids or induce vomiting if
the victim is unconscious or having convulsions.
Get immediate medical attention.
Inhalation Remove person to fresh air. If irritation or pul-
monary symptoms develop, consult a physician.

Table 5: Fire Fighting Procedures

Flammable Limits in Air Not determined
(% by Volume)
Flash Point: 58.2ºC (136ºF) Tag Closed Cup
Auto ignition Temperature: Not determined
Extinguishing Media: Water spray, carbon dioxide, dry chemical powder, or ap-
propriate foam.
Fire Fighting Instructions: Wear self-contained breathing apparatus and protective
clothing to prevent contact with skin and eyes.
Unusual Fire and Explosion Hazards: Ink is a combustible liquid. Vapors are heavier than air and
may travel along surfaces to a remote ignition source and
flash back. Closed containers may rupture if exposed to
extreme heat.
Known or Anticipated Hazardous Ammonia and carbon and nitrogen oxides.
Products of Combustion
Table 6: Accidental Release Measures

Accidental Release Measures Eliminate all sources of ignition. Wipe up with absorbent
material and place into a suitable container for disposal.
Rinse area with a damp cloth to remove residue.
Personal Precautions: Avoid contact with eyes, skin and clothing.
Environmental Precautions: It is recommended to keep away from drains, surface and
ground water.
Methods for Cleanup:
Large Spill:. Not sold in large quantities
Small Spill: Eliminate all sources of ignition. Wipe up with an absor-
bent towel and place into a suitable container for disposal.
Rinse area with a damp cloth to remove residue.
Table 7: Handling and Storage

Handling: Avoid contact with eyes, skin, and clothing. Use with
adequate ventilation. Wash thoroughly after use.
Storage: Store in a cool, dry place. Keep out of the reach of chil-
dren.
Other Precautions: Keep away from heat, flame and other ignition sources.
Table 8: Exposure Controls and Personal Protection

Engineering Controls: None required
Ventilation Requirements: General office ventilation.
Personal Protective Equipment:
Eye/Face Protection: None normally required. Wear safety glasses if eye
contact is possible.
Skin Protection: None normally required. Avoid skin contact with ink.
Respiratory Protection: Not required
Protective Clothing or Equipment: Not required.
Exposure Guidelines See Table 2
Table 9: Physical and Chemical Properties

Appearance: Ink cartridge containing black ink.
Boiling Point: Not available
Color: Black
Freezing Point: Not available
Melting Point: Not available
Octanol/Water Partition Coefficient: Not available
Odor Slight odor
Odor Threshold: No data
Percent Volatile: 55-75
pH Value: 9.4-10.4
pH Concentration: Not applicable
Physical State: Liquid
Reactivity in Water: None
Solubility in Water: Miscible
Specific Gravity or Density (Water=1): 1.04-1.10
Vapor Density: Not available
Vapor Pressure: Not available
Vapor Pressure Temperature: Not applicable
Volatile Organic Compounds: Not determined
Water/Oil Distribution Coefficient: Not determined
Weight Per Gallon: Not determined
Table 10: Stability and Reactivity

Stability: Stable:
Conditions to avoid: Avoid heat, flames and other sources of ignition.
Protect from sunlight.
Incompatibility with Other Materials:
Hazardous Decomposition Products: Ammonia and carbon and nitrogen oxides.
Hazardous Polymerization: Will not occur.
Conditions to Avoid: Not applicable
Table 11: Toxicological Information

Value Animal Routes Components
LC50: No data available
Additional Information:
This product does not cause eye or skin irritation based on studies with laboratory
animals. This product has been found to be negative in skin sensitization tests with
guinea-pigs. The product tested negative in the AMES test for mutagenicity.
Table 12: Ecological Information

Ecological Information: No data available

Table 13: Disposal Considerations

Disposal Considerations: Dispose in accordance with local, state, and federal
regulations.
Table 14: Transport Information:

U.S. DOT
Proper Shipping Name: Not regulated (This product does not sustain combustion
when tested in accordance with ASTM-D-4206-89)
Hazard Class: Not applicable
ID Number: Not applicable
Packing Group: Not applicable
Labels: None
Special Provisions: None
Packaging Exceptions: Not applicable
Non-Bulk Packaging: Not applicable
Bulk Packaging: Not applicable
Air/Rail Limit: None
Air Cargo Limit: None
Vessel Stowage: Not applicable
Other Stowage: Not applicable
Reportable Quantity: None
AIR - ICAO or IATA
Risk: Not applicable
Hazard Labels: None
Packing Instructions: Not applicable
Air Passenger/Cargo Limit Per Pack- Not applicable
age:
Packing Instruction - Cargo: Not applicable
Air Cargo Limit Per Package: Not applicable
Special Provisions Code: None
WATER - IMDG
Risk: Not applicable
Emergency Procedures Code: Not applicable
Medical First Aid Guide Code: Not applicable
Table 15: Regulatory Information

U.S. Federal Regulations: See below
State Regulations: This product does not contain any chemicals subject to California
Proposition 65.
International Regulations: Canada: Not a controlled product (manufactured article).EU Labeling
Classification: Not a dangerous preparation.
Australia: All of the components are listed on the Australian AICS
inventory. Japan: This product is considered a manufactured article.
SARA Hazards:
Acute: No
Chronic: No
Reactive: No
Fire: No
Pressure: No
Additional Information:
This product contains chemical or chemical compounds listed in the following
SARA Title III categories: Extremely Hazardous Substances (302): None. This prod-
uct contains Toxic Chemical Release Reporting (313): Ethylene glycol 2-6%, All the
components of this product are listed in the EPA TSCA Inventory.
Other Information
NFPA Codes:
Health: 1
Flammability: 2
Reactivity: 0
Other: 0
HMIS Codes:
Health: 1
Flammability: 2
Reactivity: 0
Protection:
Other Information: Keep out of reach of children.

Theory of Operation
Printer Ink System Theory
S1
PH Ink
Low/Refill
Sensor
PRINTHEAD
Ink
level
Ink
Cartridge
Tank
600 Nozzles
V1
S4
Air Vent
CAP CAP Position
Ink Supply
Sensor:
Tube V3
S2
Low Ink V2
Sensor Ink Refill
Vent Supply
Needle S3
P Pump Cam Position
Sensor:
Reservoir Tank Normally Open
Waste Tank/Trap
ABSORBENT PAD
Figure 1-2: DM Infinity ™ Printer Ink Systems Diagram

S1 = Print Head Volume Sensing Circuit: Needles and Conductive Ink
S2 = In Low/Out Sensing Circuit: Needles and Condictive Ink Volume
S3 = Positions Pump Cam to keep purge tube open, preventing back pressure
S4 = Sensor positions CAP Up and Down, sets positions of valves V2 & V3
V1 = One -way Check Valve used to prevent reverse ink flow
V2 = Valve normally closed ; opens to vent PH for refill
V3 = Valve normally open; used to purge PH
NOTES: Buffer tank balances pressure and vents cartridge;

Vacuum pump "P" normally open, purges ink from CAP and air from PH (used to refill PH ink level
by creating vacuum, siphoning ink from main tank);
Print resolution is 600 DPI, 1 bit map = 4 nozzles in a square

Ink Cartridge and Ink Cartridge Holder

Do not move the DM Infinity™ when powered up and filled with ink. The ink
cartridge chip will read empty and will not reset.
Print Head (Consumable)

The print head is loaded with ink from the ink cartridge by way of a tube connected
from the ink cartridge holder to the ink supply needle in the carriage assembly.
It is filled by suction through the vent tube needle when the ink supply in the
printhead is low. The print head inlets (also called rubber septums) are thin
membranes that are stretched when penetrated by the print head needles. If the
inlets are ruptured through multiple printhead removals, it could cause an air or
ink leak, which prevents the print head from filling. A low or no ink error would also
occur, even though the ink cartridge is full.
Print Cartridge
Rubber
Septums
Figure 1-3: Print Head

Removing the Print Head and Print Head Ink Cartridge

The print head ink cartridge can be removed without ink flowing back through
NOTE: Print heads can only be
the tubes, as long as the print head is capped. If the print head ink cartridges need
removed and reinserted five
times maximum, then the to be removed, remove the print head first and allow the ink in the tube to drain
warranty becomes void. down into the buffer tank. If the print head ink cartridge is removed before the
print head, ink will flow down the tube and spray out from the needle in the holder,
and out into printer and mailing machine case.
Print Head Ink Jets

During mail processing, as postage is printed, the print head continually draws
ink from the print head ink cartridge and maintains its fill level aid from the
maintenance station pump.
The print head ink jets are triggered by thermal pressure. The jet streams (Bubble
Jet) occur when the heated vapor bubble collapsing quickly sprays the ink out of
the nozzle. The newly created void draws ink back into the thermal chamber for
that nozzle and next command. This is how the indicias are printed.
FIM Two Dimensional Postal

Bar Code Indicia
Figure 1-4: Letterbox Indicias
Print Head Specifications

The print head and carriage operate on 3.3 and 17 volts DC respectively. A loss of
this voltage will result in no postage indicia being printed.
The printer uses a single one-inch print head with a print resolution of 600 dpi.
The print head contains two rows of 300 ink jets. The jets fire in rotation, beginning
with the front set. If more than two adjacent nozzles are out at a time, the indicia
may not be properly read by the USPS OCR verification system. It is estimated that
a print head will print approximately 3,200,000 cycles.
The print head needles are also part of the S1 low/out ink sensor system that
monitors ink level in the print head.
Inkjet Technology
In a basic configuration, a thermal inkjet consists of an ink chamber having a heater
with a nozzle nearby. With a current pulse of less than a few microseconds through
the heater, heat is transformed from the surface of the heater to the ink. The ink
becomes superheated to the critical temperature for bubble formaion (nucleation).
For water-based ink, this temperature is around 300°C (572°F). When the nucleation
occurs, a water vapor bubble instantaneously expands to force the ink out of the
nozzle. Once all the heat stored in the ink is used, the bubble begins to collapse on
the surface of the heater. Concurrently with the bubble collapse, the ink droplet
breaks off and excels towards the paper.
The whole process of bubble formation and collapse takes place in less than 10
microseconds. The ink then refills back into the chamber and the process is ready to
begin again. Depending on the channel geometry and the ink's physical properties,
the ink refill time can be from 80 to 120 microseconds.
t >5µs
Heater
Orifice
Pressure
Chamber
Ink
Thermal ink-jet.
Drop formation
process of a
thermal ink-jet.
Figure 1-5: Inkjet Technology

Light Tower Indicator Status

The following figure shows the location of the light tower on the DM Infinity™. The
table identifies the color, status (flashing or steady), and the associated condition of
the light tower on the DM Infinity™.
Light Tower
IntelliLink®
Control Center
(ICC)
Figure 1-6: Light Tower Indicator Status
Light Tower Indicator Status Table

Color State Status Condition - How to Repsond (if required)
Red Steady Mechanical problem with the DMInfinity™. (If a blue suitcase electrical
jumper is left on during manufacturing, this error may occur.)
Call the help desk at 1-800-522-0020 or schedule a request for service
on the website at http//www.pb.com and click on My Account.
Red Flashing There may be a system error with the IntelliLink Control Center or PSD.
The transport overflow tank is full/ interlock/ photocell blocked
Call the help desk at 1-800-522-0020 or schedule a request for service
on the website at http//www.pb.com and click on My Account.
Yellow Steady The transport on the DM Infinity™ is powering up. Wait until the system
power up is complete.
Yellow Steady The IntelliLink Control Center is powering up. Wait until the system
power up is complete.
Yellow Steady IntelliLink Control Panel (ICC) is not in a state to accept mail. This may
be due to any one of the following conditions:
- ICC is in sleep mode
- Operator is currently selecting ads/inscriptions
- Operator is adding or checking funds
- Operator is printing a report, setting up accounts, etc.
Operator needs to complete the operations at the ICC before the DM
Infinity™ can accept mail from the inserter.
Yellow Steady The transport has timed out (pass through mode only). Press the [Start]
key on the DM Infinity™ and wait for the system to power up and the
indicator light to turn to green.
Yellow Steady There is a jam in the transport path on the DM Infinity™. Clear the jam.
Yellow Steady Out of funds. Add postage to the DM Infinity™.
Yellow Steady Out of ink. Replace the ink cartridge(s).
Yellow Steady The print head is worn out. Replace the print head(s).
Light Tower Indicator Status Table continued on following page...
Light Tower Indicator Status Table, continued

Color State Status Condition - How to Repsond (if required)
Yellow Flashing This is a low funds warning. Complete the mail run if there is sufficient
funds, then add postage to the DM Infinity™.
Yellow Flashing This is a low ink warning. Complete the mail run if there is enough ink;
then replace the ink cartridge(s).
Yellow Flashing The cover on the DM Infinity™ is open.
Green Steady Ready to print

Green Flashing Ready (in pass through mode).
NOTE: If you remove the UIC and the light tower turns green, the problem may be with
the meter.

2 DM Infinty™ R750/R760 Series:
UIC Installation
Contents
UIC Installation Instructions. . . . . . . . . . . . . . . . . . . . . 2-3
Important Phone Numbers . . . . . . . . . . . . . . . . . . . . . .2-3
Setting Up Postage-By-Phone. . . . . . . . . . . . . . . . . . . 2-4
UIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Setting Up the UIC to Accept Funds by Phone. . . .2-4
Possible UIC Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Running the Transport in Pass Through Mode . . . .2-5
Setting Up the Meter Before Installing on Base . . .2-5
Accessing the Service Menu. . . . . . . . . . . . . . . . . . . . 2-15
Accessing Print Head Maintenance Functions. 2-17
Changing the Transport Motor Speed
(Diagnostics). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Initial Inking of R750/R760 System. . . . . . . . . . . . . .2-19
Dry System Startup Procedure. . . . . . . . . . . . . . . . . .2-19
Setting Up Presets or Jobs on the UIC . . . . . . . . . . .2-23
Changing Parameters and Transport Speeds. . . . 2-24
Setting Time of Day. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Setting the Time for Daylight Savings . . . . . . . . . . .2-33
Setting the High Value Lock. . . . . . . . . . . . . . . . . . . . 2-38
DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
Chapter 2: UIC Installation Instructions

ATTENTION! Do NOT install Turbojet on system until the following steps are completed!
UIC Installation Instructions

1. Locate the analog modem line; set up the new meter and power supply.
NOTE: Do not put UIC on the Turbojet!
2. Verify the modem line is analog, then test it with Modem Saver. (Modem
Saver can be ordered through normal channels.
3. Go to Menu>Setup>Phone/Network Set Up and set up the phone num-
ber and any prefixes needed to dial out. (The RMRS 800# is typically already
installed in the UIC.)
NOTE: Never put any phone number in the UIC where it says “My Phone Number.”
4. Enter the RMRS Account # (Postage By Phone) - this is on paper work provided
with meter.
NOTE: Verify the existing account # matches the one on the new meter. If not, call a Sales Rep or Postage
By Phone at 1-800-303-0573 (PB Service) – this # is for Service only.
5. Click on the [Funds] button located on the UIC and select Balance Inquiry.
This installs the meter and gets the account balance. If the meter does this,
it is now installed.
NOTE: If the option “Update Available” displays, do it now... do not wait.
6. Select Funds>Refill>Other Amount and manually enter $5.00 to verify

everything is working. If the money goes in the UIC, continue with the
installation. Verify this transaction with the customer since you are drawing
funds from their account. A transaction fee may also be charged.
NOTE: DO NOT take the 6500 meter out of service yet, it may be necessary to go back to the R150 and 6500
meter at some point. Removal will be done last. Instructions on how to take a 6500 out of service are
provided in the "Installation Guide" and later on this manual.
Important Phone Numbers

Customers RMRS: 800-243-7800
PB Reps RMRS Help: 800-303-0573
GMS Mailing TSS: 800-692-0003
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
Setting Up Postage-By-Phone
This procedure describes how to set up the DM Infinity™ to accept Funds by phone
via Intellimail. The U.S configuration of the DM Infinity™ consists of an R750/R760
Transport and an IT00 UIC (User Interface Console/ICC).
UIC
The UIC is attached to the transport using the docking assembly and may be
removed and powered up using the power supply. The UIC also has a phone-in
jack, and can be used to down load postage funds using only an analog phone
line, a digital phone line will not currently work with this product. MSD service
representatives may service the UIC.
The UIC contains a PSD Prom. The PSD or Postal Security Device is not field service-
able. Failure of the PSD will require replacement. The salesperson must submit a
request to have your new meter serial number added to the customer's Postage-By-
Phone account. The PSD serial number must be recognized in order to load funds
from your customers account.
Once meter serial number is recognized, postage funds can be loaded to the meter.
Your UIC may display an "Inspection-Required" message. This message normally dis-
plays when you haven’t regularly accessed (within 30 to 90 days) your Postage-By-
Phone account using this UIC. Each time you access the Postage-By-Phone account
to check meter fund balances of download funds, your meter will be inspected.
Setting Up the UIC to Accept Funds by Phone

1. Press the [Menu] key.
2. Select >2 or Setup.
3. Select >5 Phone Network Setup.
The following items will be available in Phone and Network Setup:

1 PB Account Number
2 Dialing Prefix (example “9” and a “ , ”pause may be required to dial out)
3 PB postage by phone number
4 My phone number (not currently used)
5 Modem type USB
-- Analog (normally used)
-- Serial line would be used to communicate with computers.
-- ICC/UIC can also use external USB modem.
2-4 SM_AFS_METE_092004_RevA
Enter the appropriate values and then press [Enter].

Once you have entered a dialing prefix, PB Postage-By-Phone number and PB
account number, you will be ready to download funds.
Possible UIC Errors

Following are some UIC errors that you may encounter and their meanings:
321 - Postage by Phone account may have insufficient funds.
322 - Meter may not be recognized by Postage by Phone account.
Infrastructure Error
Infrastructure errors can occur if the meter (UIC/ICC) has been installed on the
transport before its been activated by Postage-By-Phone. The UIC gets flashed by
the transport, initializing anti-tamper protection.
This error can also be caused by noise on the phone line. If this occurs, check the
phone line and try again.
Running the Transport in Pass Through Mode

1. Press the [Seal] key.
2. Select the Seal Only option.
(No Indicia will be printed while running mail in this mode.)
Setting Up the Meter Before Installing on Base

Before doing anything, verify the analog line is working. DO THIS FIRST!
1. Plug the Modem Saver test tool into the analog line and make sure the
NORMAL green light displays.
Normal
‘Good’
Figure 2-1: Modem Saver TO1126
2. (The following screen must display.) Select Set Up.
Figure 2-2: Select Set Up
3. Select Phone/Network Set Up.
Figure 2-3: Select Phone/Network Set Up
4. Select PBP Account #.
Figure 2-4: Select PB Account #
5. Enter the Customer Account # provided on the paperwork shipped with the
meter. (Verify the Account # is the customer's RMS account.)
Figure 2-5: Enter Customer Account #
6. Once the Account # has been entered, press [Enter] to complete/accept.
7. Return to the Phone and Network Set Up screen and select Dialing
Prefix.
Figure 2-6: Select Dialing Prefix
8. Enter the preset prefix for getting an outside line (e.g. 9) followed by a " , ".
Figure 2-7: Enter Outside Line Prefix Screen
9. Press [Enter] to accept. The Phone and Network screen displays.
10. Select PB Phone #. (The default phone # that displays is a generic factory
setting. Installer must change this to the correct PB #.)
Figure 2-8: Select PB Phone #
11. Enter the correct PB RMS #. (The PB# shown on the "Save the Letter" paperwork
may not work. If so, use this #: 1-800-590-4857.)
Figure 2-9: Enter Pitney Bowes Phone Number Screen
12. Press [Enter] when done.

13. Press the left arrow on the ROSETTE key to get back to the main menu.
Figure 2-10: Using the Left Arrow on the ROSETTE Key
14. At the main screen select Refill/View Funds.
Figure 2-11: Select Refill/View Funds
15. Select Get Postage by Phone Balance.
Figure 2-12: Select Get Postage by Phone Balance
The following Requesting Balance... screen displays.
Figure 2-13: Requesting Balance... Screen
This No Dial Tone screen may display if the modem is not set up properly
or if it's not connected.
Figure 2-14: No Dial Tone Screen
16. Once the audit is complete, the following Balances screen displays. Select
Done to get back to the main menu.
Figure 2-15: Balances Screen
17. At the main menu, select Refill Funds.
Figure 2-16: Select Refill Funds
18. Select Other Refill Amount. (Call screen displays as system connects.)
Figure 2-17: Select Other Refill Amount
19. As stated previously, get permission from the customer before entering dollar
amount. An additional fee may be charged.
Enter dollar amount: for example, $5.00.
Once the refill is complete, the following Refill Complete screen displays.
The dollar amount should display in the Funds Added: and Funds
Available fields.
Figure 2-18: Refill Complete Screen
Accessing the Service Menu

2. Select #3 Maintenance.
The following options will be available in the Maintenance menu:
1 Print test pattern

2 Clean print head
3 Replace print head
4 Replace wiper blade assemblies
5 Service
Select the key corresponding to Service or #5 and then press [Enter].
The Service Mode screen opens and you are prompted to enter a four-digit code.
(Contact Danbury TSS for the code.) The following options are available in service
mode:
1 Diagnostics
1 TJC Diagnostics (Motor, Inputs, outputs, encoder, TJC)
2 PMC Diagnostics ( Counter, Print head maint, PMC status, Test print)
3 Modem comms ( Modem commands, pmc…..)
4 PHC diagnostics pHC diag, reboot PHC, cancel)
2 Time Function
1 View current setting
2 Change time zone offset
3 Change DST (Daylight Savings Time)
4 Set local time
3 System information
1 Read Product Code Number and Software versions
2 View system error log
3 USB Device status
4 View update requirement list
5 Flash file system
4 Print Head Functions

1 Print head ASIC status
2 PHC processor status
3 Image characteristics
5 Meter Functions
1 Meter inspection log
2 Fatal error log
3 Meter status
4 Meter information
5 Meter diagnostics
6 View AR Rollover
7 Fatal Error Log
8 Change Phone Number
9 Withdraw Funds
Accessing Print Head Maintenance Functions

The following diagnostics are normally performed with the upper transport locked
down in its normal operating position. To observe the print heads moving you must
disable the interlock circuit by taping a magnet to the switch. The interlock switch is
located on the left side of the transport deck.
1. Select the [Menu] key.

2. Select 3 Maintenance.
3. Select 5 Service.
4. Enter the Service mode by entering the four-digit code, (call Danbury TSS).
5. Select 1 Diagnostics.
6. Select 2 PMC Diagnostics.
7. Select 2 Print Head Maintenance (the following option screen opens):
1 Purge
2 Flush print head
3 Wipe print head
4 Move print head /cap (the head can be capped so as not to dry out)
NOTE: Always open the cap before moving the print head.
8. Select either Printer A or B (the following options display):
NOTE: Always open the cap before moving the print head.
1 Close cap (cycles cap to up position on maintenance module)

2 Move to the envelope Pos.(normal print position closest to the operator)
3 Move to the tape pos(pos is the farthest back or away from the operator)
4 Move to home position (Print head approx centered on the carriage)
5 Open cap (cycles cap to down position on maintenance module)
9. Select the appropriate option and press [Enter].

Following are some MMC based diagnostics that are also available:
1 Motors
2 Sensor diagnostics, useful for troubleshooting the LED and Photocell pairs.
3 Read encoder function may not be used with the DM26000
4 MMC information refers to piece totals and waste ink tray level.
Changing the Transport Motor Speed (Diagnostics)

Accessing the service menu allows you to change the transport motor speed.
1. Press [Menu] and select 3 Maintenance.

2. Select 5 Service.
3. Enter the Service mode by entering the four-digit code (call Danbury TSS).
4. Select 1Diagnostics.
5. Select 1 TJC Diagnostics.
6. Select 1 Motor (the following motor speed options will be available):
1 Run at 25%
2 Run at 50%
3 Run at 75%
4 Run at 100%
7. Select the key next to the speed that you prefer or use the numeric pad then
press [Enter] and it starts. Press it again, and it stops.
Initial Inking of R750/R760 System

Dry System Startup Procedure
For initial startup of the R750/R760 system, perform the following steps:
Powering Down
Power down the inserter, follow all applicable safety procedures, and implement the
Lockout/Tagout procedure. After machine is powered down, install ink cartridges.
Install Ink Cartridge

1. Depress both blue latches when opening and closing the lid. Don't force the
lid down without depressing both blue latches.
Latch
Lid
Install the ink head with the chip

correctly orientated.
Figure 2-19: Install Ink Heads
Install Print Heads

1. Slide lever and pull to front to open.
Figure 2-20: Slide Lever to Open (Pull lever in <--------- this direction)
2. Lift to open back cover and install print head.
Figure 2-21: Installing Print Head
3. Install print head with tongue in front.
Figure 2-22: Install Print Head
4. Close the back cover (1) and then cover (2).
1 Close this
cover first
Close this 2
cover after
the first
Figure 2-23: Back Cover
5. Wait five minutes for ink to fill reservoirs, then power up DM Infinity™.
(The reservoirs are two clear plastic tanks located under the ink cartridge.
When the ink cartridges are correctly installed, the ink will be gravity-fed into
the reservoirs.)
6. On the UIC main screen, select MENU.
Figure 2-24: Select Menu
7. Select MAINTENANCE.

Figure 2-25: Select Maintenance
8. Select REPLACE PRINTHEAD
Figure 2-26: Select Replace Printhead
9. Select Printer A.

Figure 2-27: Select Printer A
10. Press YES. (Repeat previous steps for Printer B.)

Figure 2-28: Press YES
Setting Up Presets or Jobs on the UIC

1. Enter the postage rate.
2. Enter the date, advertisement if needed.
Once you have all of the settings entered select the following:

2. Select 2 Setup.
3. Select 2 Presets.
4. Select 1 Store (current setting or preset using one of the modes available).
(NOTE: You may use the lower keypad to enter an appropriate preset name.)
5. Select [Enter] when satisfied with each preset.
Changing Parameters and Transport Speeds

The parameters and transport speeds can be changed independently of each other.
Both procedures do not have to be performed together.
You should receive your new DM Infinity™ with default parameters set to "0," (stand-
alone, no meter line).
To set the parameters perform the following steps:
1. While in regular Operator mode, press the [Menu] key.
Figure 2-29: Changing Parameters - Press [Menu]
2. Select option 3: Maintenance.
Figure 2-30: Changing Parameters - Option 3. Maintenance
3. Select option 5: Service
Figure 2-31: Changing Parameters - Option 5. Service
4. Enter the four-digit Service code, (call Danbury TSS).
Figure 2-32: Changing Parameters - Enter Code
5. Press [Enter]. The Service Mode screen opens.
Rosette
Figure 2-34: Changing Parameters - Service Mode
6. Scroll down to option 7 using the bottom ROSETTE key.

7. Select option 7: TJC Parameters.
Figure 2-35: Changing Parameters - 7. TJC Parameters
This screen displays only five menu options. To view more, scroll down using
the ROSETTE key.
Rosette
Figure 2-36: Changing Parameters - Scroll Down to "Custom"
8. Select 6: Custom Parameters.
Figure 2-37: Changing Parameters - Custom
9. When this screen opens, enter the appropriate values provided in the
Parameter Value Table available by calling Danbury TSS, 1-866-877-3681.
Figure 2-38: Changing Parameters - Enter Values
10. Press [Clear] to return to the speed menu.

11. Select option 1: Speed.
12. Enter your speed in IPS (inches per second).
Figure 2-39: Changing Parameters - Entering Speed
13. Press [Enter].

14. Return to the main Run screen.
NOTE: If you change the speed/custom parameter, you must save to Flash memory by pressing [Enter].
Setting Time of Day

1. Press [Menu].
Figure2-40: Press [Menu]
2. At the Service Mode screen select Time Functions.
Figure 2-41: Select Time Functions
3. Select Change Time Zone Offset.
Figure 2-42: Select Change Time Zone Offset
4. Write down "Old Value" and "Enter New Value" numbers for reference.
Figure 2-43: Note the Time Zone Numbers
5. Using the toggle function at the bottom of the screen, set the time forward
(+) or backward (-) the appropriate amount. Time is measured in minutes. (For
example, the actual time noted in the Blackberry unit in this picture is 4:46pm
and the Current Time noted on the meter is 9:50pm. To synch these numbers,
toggle backwards five hours, which equals 300 minutes.)
Figure 2-44: Toggling Minutes
Setting the Time for Daylight Savings

The setting of Daylight Savings Time in the UIC meter (Infinity or GMS DM series)
is a manual setting that must be performed by the customer on the appropriate
daylight savings effectivity dates.
When enabled, this setting advances the existing set time one hour. When disabled,
the time goes back one hour to the original time.
Even when the Daylight Savings mode is enabled, there is NO automatic change
in time that occurs when the date reaches a daylight savings effectivity date.
Essentially, the Daylight Savings mode allows users to more easily adjust the time
for daylight savings, then the set Current Time mode.
The following procedure must be followed to ensure proper time change. The time
change does not have to be performed exactly at 2 am, but must be performed
prior to running any new mail after daylight savings goes into effect.
NOTE: To turn the Daylight Saving mode on or off, use the right arrow key.
There are two ways to perform the time change - Option 1 and Option 2.
Option 1 - Setting Daylight Savings Time

(This option is the recommended option.)
1. Select the Menu key on the front panel.

2. Select Option 2 Setup.
Figure 2-44A: Select "Option 2 Setup"
3. Select Option 5 Time of Day.
Figure 2-44B: Select "Option 5 Time of Day"
4. The time displayed should increment ahead by one hour. Turn Off to disable
daylight savings time. The time should decrease back by one hour.
Figure 2-44C: Verify Screen Settings
4. Press the Rosette key to exit back to the Main Menu.
Option 2 - Setting Daylight Savings Time

The time can also be changed manually to the current time of day.
1. Select the Menu key on the front panel.

2. Press Option 2 Setup.
Figure 2-44D: Select "Option 2 Setup"
3. Select Option 5 Time of Day.
Figure 2-44E: Select "Option 5 Time of Day"
4. Select Option 1 Current Time.
Figure 2-44F: Select "Option 1 Current Time"
5. Verify AM or PM. If a change is required, use the Rosetta key to toggle back
and forth.
Figure 2-44G: Verify AM or PM - Toggle if Necessary
6. Enter the current time.
Figure 2-44H: Enter the Current Time
7. To exit the Daylight Savings mode, press the left arrow key.
Setting the High Value Lock

1. Return to the Main Menu screen and press [Menu].
Figure 2-45: Infinity Main Menu Screen
2. From the Select Option screen select Set Up.
Figure 2-46: Select Option Screen
3. From the Select Setup screen, select Basic Settings.
Figure 2-47: Select Basic Settings
The Basic Settings screen opens. Select High Value Warning. The screen displays
the current default value of $1.00.
Figure 2-48: Select High Value Warning
4. Press the [Clear] button on the UIC.
5. Enter new value: $5.00.
Figure 2-49: Enter New Value
6. Press [Enter]. The new dollar value displays.
Figure 2-50: New Dollar Value ($5 displayed in this example)
7. Press the left arrow on the ROSETTE key to return to the Main Menu screen
and set the High Value Lock.
Figure 2-51: Press Left Arrow Rosette Key to Return to Main Screen
6500 Meter Withdrawal/Installation
Contents
Withdrawal Process of the 6500 Meter . . . . . . . . . . .3-3
Mega IntelliLink Control System® Installation . . . . 3-4
IntelliLink Control System® Functions . . . . . . . . . . . 3-4
Mega IntelliLink Control System® Configuration . 3-5
Withdrawal Process for Operational ICC/PSD . . . . 3-6
Control System®/PSD with QAR issues . . . . . . . . 3-7
Control System®/PSD with NO QAR . . . . . . . . . . . 3-8
Returning Postage Meters Withdrawn
from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation
Chapter 3: 6500 Meter Withdrawal/

Installation Process
ATTENTION: DO NOT install the DM Infinity™ on system until the following steps are completed!
The following procedure outlines the secure withdrawal process for the 6500 meter
and 1T00/1TA0 IntelliLink Control System®/ Postal Security Device (PSD).
NOTE : 1T00 is the IntelliLink Control System® and the 1A0T is the Postal Security Device.
Both are listed on the unit with their respective serial numbers .
Secure Withdrawal is a system-based transaction that provides the ability to have

funds withdrawn from legacy meters (non modem based units) and applied di-
rectly back to the customer’s Postage By Phone® Meter Payment System account
without having to present meters at the local post office. These procedures are
performed on the Postage By Phone® System Voice Response Unit (VRU).
Withdrawal Process of the 6500 Meter

To perform the withdrawal of a meter:
Begin by calling the Postage by Phone® System Service VRU at 1-800-303-0573.
• Select Prompt 1 (Service)
• Select Prompt 2 (777 Meter Withdrawal)
• Select Prompt 1 from the sub menu for Standard Withdrawal.
Proceed to withdraw the customer ’s meter from service by entering the following
information as prompted:
1. Six-digit Employee #
2. Eight-Digit Customer’s Postage By Phone® System Account Number
3. Seven-Digit Meter Serial #
4. Meter Access Code
5. Unused Postage
6. Used Postage
7. Two-digit reason code: “ 24 ” --Discontinued Use
NOTE: The following codes are not used -“25” - Model Change “27 “ - Change of Account-
able Post Office “28 “ - Continuation of Contract
The system will provide you with the Clearing Code for the meter you are taking
out of service. Clear the meter.
NOTE : Go to the meter at this time and, while the access code is still on the display, key in
0.00 and go to the “Enter Access Code” step by turning the key.
Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual
View and note the new meter access code from the meter you are withdrawing.
NOTE: If you can perform the above steps in a timely manner, you will not have to dial back
into the computer. You may be able to access the Funds Debiting Transaction on the sub-
menu. However, if you need to hang up to clear the meter, you may call PB again at 1-800-
303-0573.
Choose Prompt 3 on the sub menu for Funds Debiting Request:

The system will request the following information:
} Six-digit employee number
} Eight-digit Postage By Phone® System Account Number
} Seven-digit Old Meter Serial # (This is the serial # you just withdrew from
service for reason codes 24.)
} Amount to be debited (This is the amount that was in the meter at time of
withdrawal. This amount must be noted on the 3601-C in Section F3
- Amount to be credited to CMRS account.)
} Access code from old meter
After entering the information required by the prompts, you should hear “FUNDS
DEBITING COMPLETED." This simply indicates that the funds have been credited
back to the Postage By Phone® System account from which they came. (Purchase
Power, Reserve Account, Citibank).
NOTE: Customer inquiries regarding refunds should be directed to the Postage By Phone®
System Web Site FAQs where information is available by searching on the word REFUND, or
a request for refund should be faxed on company letterhead from the Postage By Phone®
System account holder (include account number) to 1-203-460-5155.
Mega IntelliLink Control System® Installation

IntelliLink Control System® Functions
The IntelliLink Control System® provides the user interface and the system control
to operate the machine, refill postage, print reports, weigh mail pieces, and
determine machine status.
} The PSD in the IntelliLink Control System® is the safe repository of all postage
funds and ensures secure indicia printing.
} The IntelliLink Control System® controls the secure postage funds refill and
PSD inspection processes.
} IntelliLink Control System® provides departmental accounting capability.
} The PSD implements any and all indicia encryption computation.
} The IntelliLink Control System® stores the image data for the indicia, permits,
town circle graphics (if needed), “built in” ad slogans, “built in” inscriptions,
reports and test patterns.
} The IntelliLink Control System® generates any and all variable data to be
printed and transmits the data to the print head controller.
} The IntelliLink Control System® supports optional permit mail imprinting,
accompanied by permit mail piece counting.
} The IntelliLink Control System® includes an external modem for automated
Postage By Phone® System meter funds refills, meter remote inspections,
and the download of rates and software.
During installation, the connection to the modem is setup and the modem
connects with the infrastructure. The system recognizes the need for authorization
and begins the process of loading customer-specific information into the Postal
Security Device (PSD). This information was generated during the PSD initialization
and at the time of sale. The authorization process includes key certificates and
loading the postal configuration. The system sets minimum and maximum settable
postage, licenses the ZIP Code, and enters the manufacturing ID number.
NOTE: Accounting requirements can be obtained by viewing SV60957 for Budget Manager
and SV60955 for AccuTrac Stand Alone. A GMS Service Rep will need to be dispatched to
complete installation with accounting options.
Mega IntelliLink Control System® Configuration

Upon power up, the control center screens guide you through the remainder of
the installation. Use the control panel keyboard to respond to prompts and options
that appear in the display. At any point during the installation process, you can
press the left arrow key to:
} Return to the first installation screen.

} Return to the previous screen.
} Exit the installation.
1. Select the language. If your system supports more than one language, the
screen prompts you to Select Language.
2. Press the screen key for your language. You are then prompted to “Connect
Phone Cord."
3. Connect Phone Cord – “Analog Line Required!” Attach the phone cord
provided in the installation kit prior to calling Intellilink. The cord connects
into the combination RJ45/RJ11 port on back of the IntelliLink Control
System®. (The RJ11 phone cord must be a 26 AWG or smaller.)
4. Press the [Enter] key.
5. Enter the Outside Line Prefix. The Outside Line Prefix screen appears and
asks you if you need to enter 9 or other digits to reach an outside line. If
you need to enter a number (typically 9), press the screen key for [Yes]. At
the Enter Outside Line Prefix screen, use the numeric keyboard to enter
[9] or the digits required to reach an outside line. Press the [Enter] key. If
you do not need to enter a number press the screen key for [No].
6. Enter the Postage-By-Phone® System TM Account Number. At the Enter
Postage by Phone Account Number screen, enter the account number
using the numeric keyboard.
7. Enter Phone Number. The Contact Pitney Bowes screen displays the mes-
sages: “Dialing Pitney Bowes...” “Requesting Balance...” “Connecting...”
8. Download. The system prompts you:“ Update required” or “Update Avail-
able.” If you answer “no,” the system displays your account balance. If you
answer “yes," the system downloads any updates and then asks you if you
want to “restart now or later?”
9. Select Restart Now in order to use the new, updated software. The system
displays your account balance and the Postage By Phone® System Balance
screen displays the following information:
Postage by Phone: $XXX.XX Credit: $XXX.XX

Balance: $XXX.XX
Refill Amount: $XXX.XX
10. Refill. The system asks if you want to do a quick postage refill. To accept the
refill amount displayed select [Yes].
11. To change the refill amount, select [Yes], enter the value using the numeric
keyboard and press [Enter]. Enter the amount and confirm the entry by
selecting [Yes].
12. The system tells you when the refill is complete. Then the Load Tape screen
displays.
Withdrawal Process for Operational ICC/PSD

1. CSR requests replacement order.
2. Order processing sets up two access calls to withdraw both the IntelliLink
Control System® and PSD serial numbers.
3. CSR gets replacement and schedules pickup of IntelliLink Control System®/
PSD from customer.
4. CSR rechecks meter to assure it is operational and has no QAR issues.
5. CSR records Postage-By-Phone® System account number and IntelliLink
6. CSR calls Postage-By-Phone® System center to set the withdrawal flag on the
cancelled meter.
7. Postage By Phone® System sets the flag to initialize withdrawal via modem.
8. CSR fills out the Form 3601-C and has the customer sign it.
9. CSR continues withdrawal process, following modem prompts on
IntelliLink Control System®, to transfer (debit) funds to customer’s Postage-
By-Phone® System account.
10. CSR packs IntelliLink Control System® for return, applying appropriate
return label for designated disposition and encloses a copy of the
completed (signed) 3601-C.
11. CSR sends the package via UPS ARS to Newtown Building #2 or returns to
cross-dock for LTL shipment to Newtown Building #2.
12. CSR completes Access type 9 (withdrawal) for both the IntelliLink Control
System® and the PSD.
Withdrawal Process for Defective IntelliLink Control

System®/PSD with QAR issues
Display or register discrepancies issues affecting the registration.
2. Order processing sets up 2 access calls to withdraw the IntelliLink Control
System®/PSD serial numbers.
3. CSR gets replacement and schedules pickup of the IntelliLink Control
System®/PSD from customer.
4. CSR rechecks the meter to assure it is defective and has QAR issues.
5. CSR performs the withdrawal process for the cancelled IntelliLink Control
System®/PSD and records the Postage-By-Phone® System account number.
6. CSR calls the Postage-By-Phone® System center to set the withdrawal flag on
the defective meter.
7. Postage-By-Phone® System center sets flag to initialize withdrawal via QAR
process.
8. CSR, with the customer, fills out the 3601-C meter activity report with the
QAR IntelliLink Control System®/PSD funds information. (For instructions on
completing this form, see Form 3601 in this chapter. )
9. CSR tells customer about QAR process to obtain additional funds for the
replacement IntelliLink Control System®/PSD and QAR adjustment refund
process.
10. Apply the pink label to IntelliLink Control System® case and return
IntelliLink Control System®/PSD to Newtown Building #2 via registered
USPS priority mail along with all required copies of Form 3601-C.
Withdrawal Process for Defective IntelliLink Control

System®/PSD with NO QAR
Issues Funds can be transferred back to the customer’s Postage-By-Phone® System
account via modem.

2. Order processing sets up 2 access calls to withdraw both IntelliLink
3. CSR gets the replacement and schedules pickup of the defective IntelliLink
Control System®/PSD from customer.
4. CSR rechecks IntelliLink Control System®/PSD to assure it is defective but
has no QAR issues.
5. CSR performs the withdrawal process for the defective IntelliLink
Control System®/PSD and records Postage By Phone® System account
number.
6. CSR calls the Postage-By-Phone® System center to set the withdrawal flag
for the defective IntelliLink Control System®/PSD.
} Return form 3601-C with the top copy, third and fourth copies intact
for every IntelliLink Control Sys-tem®/PSD being returned. Give the
second copy to the customer as a receipt.
} Have the customer initial boxes D13, E13, F1 or F2 (depending on
the disposition of funds), F4, and F5 on Form 3601-C.
} You and the customer must sign the Form 3601-C to confirm that the
transaction is completed.
} If QAR, apply the pink label to IntelliLink Control System® case and
return IntelliLink Control System®/ PSD to Newtown Building #2 via
registered USPS priority mail along with all required copies of Form
3601C.
Returning Postage Meters Withdrawn From Service

With the introduction of the secure transfer, secure withdrawal and the Postage-
By- Phone® System agent assisted manual migration procedures, postage meters
are prohibited from being presented at a local accountable post office for checkout.
The USPS has instructed all post offices not to process any meter checkouts, includ-
ing Question of Accurate Registration (QAR) meters.
Withdrawals must be completed in the customer’s office and the customer should
be given a copy of the Postage Meter Activity Report Form 3601-C. This serves as a
receipt for the customer and documents the disposition of any postage funds. The
3601-C is also helpful for recording information needed when performing a secure
transfer, secure withdrawal or Postage-By-Phone® agent-assisted withdrawal.
Address for Meter Returns

All meters must be sent via the appropriate carrier as noted below to the Returned
Goods Section.
Pitney Bowes Returned Goods Section/ 595 Federal Road/ Brookfield CT 06804-2002
Approved Modes of Transportation for Meter Returns

• Common Carrier: LTL Freight or UPS ARS
Labels
The following labels are to be used to ship the appropriate category of meter:
• QAR Priority Mail Label #55035 Apr ‘04 (Pink)

• Manual Migration Priority Label #55321 Apr ‘04 (Green)
• UPS ARS Label #V4X221
Meter Tagging
An average of 20,000 meters arrive in the Returned Goods each month. Without
proper tagging, a meter may not receive the proper attention or processing it
requires. This could delay a required customer refund. One of the four types of
meter tags listed below should be used based upon the meter’s status:
1. QAR meters require the pink and white striped tag.
2. Non-QAR defective meters require the red tag.
3. Live meters require the blue tag. (Only used on the 6501 and E101
manual migration meters).
4. Excess Consignment Stock meters require the yellow tag.
(NOTE: The proper tag should be placed on the handle of the meter carrying case or
return box and on the actual meter itself. Meters should be tagged before leaving the
customer’s location to prevent incorrect tagging after they arrive in the Returned Goods
area. )
Meter Withdrawal Types and Appropriate Shipment

Methhod Examples
Cancellations (PBP Reason Code 24):
A cancelled meter or meter withdrawn for non-payment may be returned by LTL
freight or UPS ARS as long as the meter is not “Question of Accurate Registration”
(QAR) and has been successfully withdrawn from the Postage By Phone® System.
The Postage By Phone® System withdrawal is accomplished by calling 1-800-303-
0573 and performing the Secure Withdrawal procedure (See TSB #MS887 Dated
06/14/2004).
Replacements (Reason Specific):

A replaced meter may be returned by LTL freight or UPS ARS as long as the meter is
not “Question of Accurate Registration” (QAR) and has been successfully withdrawn
from the Postage By Phone® System. The Postage By Phone® System withdrawal
is accomplished by calling 1-800-303-0573 and performing the secure withdrawal
procedure.
Model Change (Reason Code 25):

A replaced meter due to a model change may be returned by LTL freight or UPS
ARS as long as the meter is not “Question of Accurate Registration” (QAR), and it
has been successfully withdrawn from the Postage By Phone® System. The Postage
By Phone® System withdrawal is accomplished by calling 1-800-303-0573 and
performing the Secure Withdrawal procedure.
Question of Accurate Registration (Reason Code 26-QAR or 29-Display Failure):

All meters withdrawn from service due to possible QAR status MUST be returned via
USPS Priority Mail with delivery confirmation within 24 hours of withdrawal. Record
the delivery confirmation tracking number for possible future use and ensure that
the post office processes the package as Priority Mail with delivery confirmation.
USPS requires manufacturers to issue a written report to them within 7 days after
a meter is reported as being QAR. This is the reason that QAR meters must be
returned as soon as possible.
NOTE: The Postage Meter Activity Report, USPS Form #3601-C must be complete,
legible and returned with every meter withdrawn from service.
Print Engine
Contents
Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
DM Infinity™ R750/R760 Cleaning Procedures . . . .4-4
Cleaning Frequency Schedule . . . . . . . . . . . . . . . . . . .4-4
Preparing the Printer for Cleaning. . . . . . . . . . . . . . . 4-4
Cleaning the Transport (Every 3,000,000 Cycles) . .4-5
Ink Filter Cleaning Procedure . . . . . . . . . . . . . . . . . . . .4-6
Wiper Assembly Cleaning Procedure. . . . . . . . . . . . . 4-9
Print Head Cleaning Procedure. . . . . . . . . . . . . . . . . 4-11
Return Print Head to Service. . . . . . . . . . . . . . . . . . . . 4-14
Servicing the Print Engine Ink Tank . . . . . . . . . . . . . 4-15
Removing the Print Head Cartridge. . . . . . . . . . . . .4-16
Print Engine Assembly Removal. . . . . . . . . . . . . . . . 4-17
Reinstalling Print Head Unit. . . . . . . . . . . . . . . . . . . . 4-21
Servicing Print Head Carriage Motor. . . . . . . . . . . . 4-25
Servicing the Print Engine Board. . . . . . . . . . . . . . . .4-26
DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Chapter 4: DM Infinity™ Print Engine
Print Engine
S1
PH Ink
Low/Refill
Sensor
PRINTHEAD
Ink
level
Ink
Cartridge
Tank
600 Nozzles
V1
S4
Ink Supply Air Vent
CAP CAP Position
Sensor:
Tube V3
S2
Low Ink V2
Sensor Ink Refill
Vent Supply
Needle S3
P Pump Cam Position
Sensor:
Reservoir Tank Normally Open
Waste Tank/Trap
ABSORBENT PAD
Figure 4-1: Print Engine Layout
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
DM Infinity™ R750/R760 Cleaning Procedures

The following procedure outlines the required steps for cleaning the DM Infinity™
transport, ink filter, wiper assembly and print heads.
Cleaning Frequency Schedule

Cleaning Task Frequency
Cleaning the Transport Each shift
Cleaning procedure for the Ink Filter Every 1,000,000 machine cycles
Cleaning procedure for the Wiper Assembly Every 4,000,000 machine cycles
Cleaning procedure for the Print Head Every 4,000,000 machine cycles
Preparing the Printer for Cleaning
Print Carriage
(Shown in the
cleaning position.)
The print head is
located inside.
Ink Filter
Wiper Assembly
Figure 4-2: Print Carriage in the Cleaning Position
Perform the following keyboard steps to unlock the print head.
1. Select SERVICE MODE. Enter four-digit code (get from Danbury TSS),
followed by the [FUNDS] key.
2. Select Diagnostics [1].
3. Select PMC Diagnostics [2].
4. Select Print Head Maintenance [2].
5. Select Move Print Head/Cap [4].
6. Select Printer. Press [A] for Upstream or press [B] for downstream.
7. Select Open Cap [4].
8. Select Move to Tape Position [3].
The power can remain on.
Figure 4-3: Printer Should Look Like This After Completing Step #8.
Cleaning the Transport (Every 3,000,000 Cycles)

1. Vacuum paper dust from the printer and the transport areas.
2. Wipe under the top of registration plate with a dampened paper towel.
Registration plate
Figure 4-4: Cleaning the Transport Registration Plate
3. Under the registration plate and lower transport drip tray.

4. Remove the print head and clean it.
5. Reinstall the print head, unless you are also cleaning the ink filter, (see
the following procedure).
Ink Filter Cleaning Procedure

Cleaning at 1,000,000 - 1,500,000 Cycles
After 1,000,000 cycles, the filter and lip seal can be cleaned by gently 'rolling' a
damp Q-tip to pick up debris, (see Figure 4-5.)
Q-tip
Filter
Lip Seal
Figure 4-5: Roll Q-tip to Clean Flters as shown.
When cleaning is complete, return the print head to service by performing following
the steps.
1. Move the print head to the HOME position [3].

2. Select Close Cap [3].
3. Exit SERVICE MODE using the ROSETTE key [ ] or [Clear] or [Back]
keys.
Cleaning at 4,000,000 Cycles

1. Use a blunt toothpick to pry the filter out of the lip seal (Figure 4-6.) Be
careful not to bend the filter. A bent filter can cause a printer malfunction.
Blunt toothpick
Print Head Capping

Station Filter
Figure 4-6: Carefully Remove the Filter
NOTE: This filter can be cleaned with water and then reused. If the filter is damaged or lost, order
P/N QA4-0430-000, a filter replacement pack. This pack comes with 10 filters.
2. Rinse the filter in tap water.

3. Wipe the inside of the lip seal with a damp Q-tip as shown in Figure 4-7.
Figure 4-7: Clean inside of Lip Seal
4. Gently scrape the crevices of the Lip Seal with the end of the toothpick
to remove any dust under the tabs.
Tabs
Blunt toothpick
Figure 4-8: Gently Remove Dust and Debris
5. Replace clean filter.
Figure 4-9: Replacing Filter
6. Using the blunt toothpick, lift all the lip tabs to the top of the filter.
Toothpick
Lip Tabs
Figure 4-10: Reposition Lip Tabs on Top of Filter
Wiper Assembly Cleaning Procedure

The wiper assembly contains a small compressed spring that could severely injure
the eye if inadvertently released.
CAUTION! Operator must wear safety glasses.
1. Depress the plastic spring until the wiper assembly is released. The
wiper assembly will move about 1/4" to the left. (You may have to
manually cycle the maintenance module to remove the wiper assembly.)
2. Gently remove wiper assembly (Figure 4-11).
Plastic Latch
The latch moves in this direction ↑ to disengage.
Figure 4-11: Depress Plastic Spring
2. Rinse the wiper assembly in a sink under warm running tap water
(Figure 4-12).
Wiper
Catch Tray
Figure 4-12: Rinse the Wiper Assembly
3. If the wiper assembly dislodges from the catch tray, reassemble as

shown in Figure 4-13.
Wear safety
glasess and
be careful not to lose
this spring.
Figure 4-13: Reassemble Wiper Assembly
4. Point the tip of the wiper down while snapping the wiper assembly back
in place.
Figure 4-14: Replace Wiper Assembly
5. Replace the wiper assembly.
Print Head Cleaning Procedure

To remove print head from the carriage, perform the following steps:
1. Press the grey release button to the left.

2. Pull the latch handle forward.
3. Lift the grey release lever (Figure 4-15).
1
3
2
Figure 4-15: Release the Print Head
NOTE: Do not insert and remove the print head cartridge more than five times; septums can get damaged.
4. Lift the print head out of the carriage taking care not to touch the
electrical contacts on the print head.
Figure 4-16: Removing the Print Head
5. Using a Q-tip, roll as much debris off the print surface avoiding the
orifice plate. Wiping the orifice plate can cause scratches to the wetting
surface and harm print quality.
Orifice Plate
Electrical Contacts
Figure 4-17: When Cleaning Print Surface, Avoid the Orifice Plate
6. Thoroughly clean the bumps and sides of the printing surface. Remove
any buildup that has occurred in these areas.
Bumps
Sides
Figure 4-18: Clean the Bumps and Sides of Print Surface
7. Since the print head has been previously filled with ink, it will drip
when it is snapped back into the carriage. Slide carriage back to the
MAINTENANCE position allowing the ink drips to fall into the filter.
Figure 4-19: Move Print Carriage so Location of Print Head is Directly Over Ink Filter
NOTE: Be careful when installing the print cartridge. The rubber septums may be damaged during repeat
installations and removals. If the septums are damaged, leakage and print errors may occur. Air can enter
the print cartridge through the damaged rubber septums.
Cannon will only warranty up to five removals of the print head cartridges .
8. Insert print head back into the carriage (Figure 4-20).

Print Cartridge
Rubber
Septums
Figure 4-20: Inserting the Print Head
NOTE: If you replace the print head cartridge, run the "Replace Print Head" routine.
CAUTION!, running this "Replace Print" routine with the old print cartridges (filled with ink) could result in
septum failure.
The replace print cartridge routine pumps a great deal of ink into the cartridge. If
the cartridge has been used and has already been filled with ink, you can overfill
the cartridge by running the replace routine. Running the purge routine should
pump less ink and shouldn't cause damage by overfilling the cartridge.
9. Pull the latch handle forward until the grey release button snaps into
place (Figure 4-21).
2
Figure 4-21: Snap Print Head into Place
10. Perform a PURGE.

11. Print a dozen test patterns.
12. Clean the other print head if it has not already been done.
13. Exit the SERVICE MODE.
Return Print Head to Service

1. Move the printer to the HOME position [3].
2. Select Close Cap [3].
3. Exit SERVICE MODE [ ].
Servicing the Print Engine Ink Tank

1. Figure 4-22 shows the area where the ink cartridge is installed. Remove
the ink cartridge by unlatching the cover and pulling up as shown.
Latch Cover
Unlatch and pull cover up

to access ink tank
Figure 4-22: Unlatch Ink Tank Cover
NOTE: Depress the blue latch on this cover when opening or closing. Failure to use these latches properly
will result in damage to them.
2. In Figure 4-23, the ink reservoir is viewed from above. The air vent must
be open; the ink is gravity fed and will not work with the vent clogged.
Air Vent Air Vent
Ink Tank
Ink Level
Connector
Low Level Ink Sensor

Reservoir
Figure 4-23: Air Vent and Ink Level Sensor
Removing the Print Head Cartridge

1. Pull back Tabs A and B (Figure 4-24). Release tabs also pictured in
Figures 4-15 and 4-16.
Never touch these screws,
Tab A voids the warranty.
Tab B
Figure 4-24: Release Tabs A and B
2. Remove print head cartridge by pulling up and out (Figure 4-25). Remove
the hose that comes out of the ink tank and suck the ink out with the
blue PB squeegee.
Figure 4-25: Removing Print Head Cartridge
NOTE: Repeatedly removing/reinstalling the print head cartridge could result in damage to the rubber
septums. DO NOT install and remove more than five times.
Print Engine Assembly Removal

To service or clean the print engine, the operator must remove the print engine
from the lower transport unit. The print engine is accessible by removing the rear
transport cover described in the Lower Transport (Chapter 6). Before beginning this
procedure, remove power and follow the LOTO procedure.
1. When the rear cover is removed, locate and disengage the power and
signal harnesses.
Power
Signal
Figure 4-26: Disengage Harnesses
2. Locate the brass retaining clip located on the back of the print engine
carriage. Pull the retaining clip straight back and down to release the
print engine assembly.
NOTE: The harnesses (plugs) MUST be disengaged to release the print engine assembly.
Figure 4-27: Pull Retaining Clip
NOTE: Be sure to fully engage the hook when the print engine is reinstalled. The print engine could move
back and forth with the print head if it is not engaged. This could cause the photocells to be intermittently
blocked, which may cause erroneous "Cover Open" errors.
3. Once the print engine retaining clip is removed, the print engine
assembly will slide back towards the operator.
Tape position
Home/Maintenance position
Print or ready position
Retensioning screw used on carriage belt drive

Use Phillips head screwdriver to detension belt
Figure 4-28: Print Engine with Print Head Installed
CAUTION! NEVER attempt to adjust the Phillips Head screws for height and gap!
IMPORTANT! The Phillips head screws indicated in Figure 4-29 are used to adjust the print head height
and gap. DO NOT adjust these screws or the warranty will be voided.
Important! Do not adjust these screws
Tape Flag
Top Guide
Print Flag Maintenance Flag
Figure 4-29: Height/Gap Adjustment Screws
Detensioning Drive Belt
Slot
Phillips Head Screws

Drive Belt
Phillips Head Screwdriver
Figure 4-30: Loosen Belt Tensioner
1. Locate the indented slot under the print position. Carefully insert Phillips
Head screwdriver into the hole directly beneath slot. (Figure 4-31)
Print position flag (tab)
Indented slot
Access Hole used to

work maintenance
screw and unlock
print head.
Figure 4-31: Accessing Maintenance Module
2. The screwdriver will lock into the adjustment screw on the maintenance
module.
3. Turning the screwdriver clockwise, the maintenance module moves the
wiper, pawl and cap through a full cycle.
4. Continue turning the screwdriver until the pawl is disengaged and the
print head slides easily backwards and forward.
Cap/Filter Pawl
Print Head
Wiper
Figure 4-32: Maintenance Assembly
5. Remove the screwdriver.

6. The print head can now be serviced in place or removed.
Belt Tensioner
Philips head
screw
Shaft
Figure 4-33: Loosen Belt Tensioner
The belt tensioner is slackened, allowing the Phillips head screw securing the
slotted shaft to be removed as shown in Figure 4-33.
Removing the Print Head Carriage

 Remove the Phillips head screw securing the slotted shaft on which the
print carriage moves back and forth.
 Remove the slotted shaft by twisting gently.
 Pull out the entire print head unit. The print head assembly and belt are
one unit. If the belt fails, the print head assembly must be replaced.
Do not attempt
to remove the belt
from this assembly!
Removal will damage
the belt.
Figure 4-34: Print Head Unit
Reinstalling Print Head Unit

After service and maintenance of the print head unit, reinstall it by lining up the
track on the print head with the guide on the print engine. The slot pictured in
Figure 4-35 must engage the track as shown. Tipping the print head up on the left
side will allow the slot to be positioned correctly in the guide.
Print Head Slot engaged in Guide
Left Side of
Print Head
Guide
Figure 4-35: Insert Slot in Guide
Inserting Slotted Shaft

The print head assembly contains the slotted shaft the print head travels along
when operating. To engage the shaft after service or maintenance, perform the
following steps.
1. Insert the shaft as shown in Figure 4-36.

2. Twist the shaft into the left keyhole to lock it down.
Slotted Shaft with flat

alignment head and
lock-in hole
Figure 4-36: Insert Slotted Shaft; Twist Flat Alignment Head into Left Keyhole to Lock
NOTE: The shaft has flats on both ends. Be sure the rear end engages the keyed slot in the rear and the
flats line up correctly in the front slot, as shown.
Belt Routing
The incorrect carriage belt routing is shown below in Figure 4-37. The belt and print
head are one unit, so make sure the belt is routed under the flag, not over it.
NOTE: Incorrect carriage belt routing can cause premature failure.
Incorrect position
Belt must not ride on
the flags
Shaft Belt must go under all flags
Figure 4-37: Incorrect Belt Routing
Retensioning Carriage Belt

1. Figure 4-38 illustrates the correct position of the carriage belt following
the reinstallation of the belt and tension assembly. When reinserting the
belt, be sure the belt remains under all the flags.
Pin Carriage Belt Tensioner
Figure 4-38: Retensioning Carriage Belt Figure 4-39: Tension Assembly
2. Place the carriage belt over the motor pulley in the rear of the print
engine assembly.
3. Holding the belt, pull tight while reinserting the tensioner assembly as
shown in Figure 4-38.
4. Place the belt on tensioner assembly.
5. Pull tension assembly forward while tightening down Phillips Head
screw.
6. After tensioning the belt, make sure that you replaced the screw
removed when you removed the slotted shaft (Figure 4-34) to do this
operation.
Connect Ink Supply Lines

NOTE: When removing a hose, snip off end before reinstalling lines or lines will leak.
The ink supply lines for the replacement print carriage are pre-cut and snap into
place. Figure 4-40 shows the proper placement of ink supply lines.
‘Shorter’
Ink Supply Line
‘Longer’
Ink Supply Line
Figure 4-40: Ink Supply Lines
Emptying the Ink Reservoir

To empty the ink reservoir perform the following steps:
1. Remove the ink bottle.

2. Remove the short hose.
3. Use PB blue suction bulb and suck the tank dry through the ink supply
line.
Servicing Print Head Carriage Motor

This is a sealed unit and does not require service. (Currently not available as an
individual component.)
Figure 4-41: Print Head Carriage Motor
Servicing the Print Engine Board

NOTE: Ribbon cables are routed folding; no connectors are used.
Figure 4-42: Routed Ribbon Cables
Figure 4-43: Print Engine Board
NOTE: The print engines are shipped dry but may have been flashed or porgrammed for your meter base.
If you experience 2608 or 2708 errors, check the position of the jummper.
Print Engine Board Jack Functions

Print Engine Board Jack Functions Table
Jack Function
J1 Printer I/O Connector
J2 Print Head Controller (PHC connector)
J3 Data Connector (only used for reprogramming the PMC)
J4 Maintenance Station Sensor
J5 Print Head Carriage Motor Connector
J6 Maintenance Station Motor Connector
J7 Ink Tanks NVM Connector
J8 Low Ink Sensor Connector
J9 Printer Power Supply Connector
Upper Transport
Contents
Servicing the Upper Transport . . . . . . . . . . . . . . . . . . .5-3
Upper Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Replacing the Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Accessing and Servicing the Rollers. . . . . . . . . . . . . .5-6
DM Infinity™ R750/R760 Series Service Manual Chapter 5: Upper Transport
Chapter 5: DM Infinity™ Upper Transport

Servicing the Upper Transport
Upper Transport
NOTE: Most of the hardware,
except the mounting feet, is
measured in metirc.
1. Remove the UIC (not shown), dock and cover shown in Figure 5-1.
Dock
(UIC not shown)
Upper
Transport
Lower
Transport
Figure 5-1: Cover with Dock
2. Remove the five screws as shown in Figure 5-2. (NOTE: These screws could fall
into the lower transport - use a magnetized screwdriver and cover or remove
the print engines.)
Top Cover
Top Cover
Remove Screws
Dock Mount
Figure 5-2: Removing Upper Transport Cover and Dock Assembly
Chapter 5: Upper Transport DM Infinity™ R750/R760 Series Service Manual
1 2 3 4 5 6 7 8
Figure 5-3: Access to Belt, Tensioner and Latch Assemblies
3. When the cover and the dock are removed, the belt, tensioner and latch
assemblies can be accessed. (You could tip the cover back rather than
completely remove it. Be careful not to damage the ribbon cable.)
Latch
Belt Tensioner
Figure 5-4: Upper Transport Belt Rollers
4. The Phillip head screws numbered 1 through 8 in Figure 5-4 are used to
secure the rollers. The screws do not need to be removed when servicing
or replacing the belt.

Replacing the Belt

1. Loosen the nuts securing the belt tensioner to allow the bracket shown
in Figure 5-5 to slide back and forth.
10MM Nut Driver Nuts
Tensioner
Figure 5-5: Tensioner Assembly Detail
2. Apply pressure to detension the belt roller and the belt. (Figure 5-6).
Figure 5-6: Detension Belt and Belt Roller
Accessing and Servicing the Rollers

1. Remove bracket to access and replace rollers.
Note springs
Bracket Remove screws (8)
Figure 5-7: Accessing and Servicing the Rollers
2. Each roller contains a spring. To remove, grasp the roller (Figure 5-8) and
pull straight up, holding both the spring and roller unit.
Belt
Note: The end slots on the rollers are not equidistant from each roller end
Figure 5-8: Removing the Rollers

NOTE: Mark ing the outer face The slots on each roller run in one direction. When servicing or replacing the rollers,
with paint might help with leave at least one roller unit on the assembly for reference. The slots on the rollers
reference during reinstallation.
must be orientated the same way for the belt to track correctly, (see Figure 5-9).
Figure 5-9: Properly Aligned Slots on Transport Rollers
Rollers
If the rollers are incorrectly mounted (mixed), the belt may not track correctly.
Note: One groove is more shallow
than other three
Outer face -
Mark this for reference during disassembly
Figure 5-10: Rollers

Lower Transport
Contents
Servcing the Lower Transport . . . . . . . . . . . . . . . . . . . 6-3
Removing the Deck. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
System Schematics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
System Schematic Area A . . . . . . . . . . . . . . . . . . . . . . . 6-9
System Schematic Area B. . . . . . . . . . . . . . . . . . . . . . .6-10
System Schematic Area C. . . . . . . . . . . . . . . . . . . . . . .6-11
System Schematic Area D . . . . . . . . . . . . . . . . . . . . . . 6-12
Main Controller Board. . . . . . . . . . . . . . . . . . . . . . . . . .6-13
Diode Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16
Operator Adjustments to Prevent
or Correct Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Operator Adjustments to Service
or Repair Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
Chapter 6: DM Infinity™ Lower Transport

Servcing the Lower Transport
Removing the Deck
Power down the inserter and follow all applicable safety procedures.
1. The deck may be taken off the lower transport by removing the four
Phillips head screws shown in Figure 6-1.
Remove four Phillips head screws. Lower right screw is obscured.
Figure 6-1: Location of Four Phillips Head Screws
2. Remove the deck to access the lower transport components.
Figure 6-2: Removing Deck
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
3. To remove the assembly beneath the deck, unfasten the four Phillips head
screws shown in Figure 6-3.
Cycle Counter
Figure 6-3: Remove Four Phillips Head Screws (as shown)
4. Remove the nip assembly by tipping the lead edge up and then pulling
the assembly forward.
Figure 6-4: Removing the Nip Assembly
5. Note how the harnesses are connected. If the harnesses are not
disconnected, do so now before proceeding.
Figure 6-5: Label Harnesses
6. The rollers shown below snap out using your hands only. The rollers
obscure a spring that is easily removed. (Refer to the procedure "Removing
the Nip Assembly," including Figs 6-24 through 6-27, later in this chapter.)
Note: ‘E’ Clips are used for serviceability
Figure 6-6: Remove Rollers
7. The back of the lower transport is accessible by removing the cover shown
in Figure 6-7. Remove the two Phillips head screws, located on each side.
Grasp the sides, pull bottom out and up and slide the panel back to re-
move.
Note:
Additional screws
are located on the
opposite side
Figure 6-7: Back of Lower Transport
8. Remove plugs/power and signal harnesses as shown in Figure 6-8. Pull back
and down on the retaining ring to remove the print engine.
Power
Harness
Signal
Harness Retaining Ring
Figure 6-8: Remove Plugs/Power and Signal Harnesses and Pull Down on Brass Ring
9. Remove the overflow switch harness before attempting to remove the

overflow tray.
Figure 6-9: Remove Overflow Waste Tray
10. With the print engine lock mechanism in operational position, remove the
overflow waste tray.
NOTE: The overflow switch is
normally closed. If you suspect a
faulty or open switch you could
jump out the harness (not visible
here) for troubleshooting.
System Schematics
The following schematics are broken into the four areas, Area A, Area B, Area C and
Area D. Please refer to Figure 6-10 for a schematic overview.
AREA D
AREA C
AREA B
Figure 6-10: Schematic Overview
System Schematic Area A
Figure 6-11: System Area A
System Schematic Area B
Figure 6-12: System Area B
System Schematic Area C
Figure 6-13: System Area C
System Schematic Area D
Figure 6-14: System Area D
Main Controller Board

J10 J202
J8 J9 J11
J12
J5
J3
J13
J4 J14
J6
J15
J200 J16
J 7 J18
J1 J19 J2 J201
Figure 6-15: Main Controller Board (Part Number R782000 Rev.B) Showing Jack Designators
Main Controller Jack Designator Table

Item # Description Function
J2 +6.5 VOLT POWER IN
J3 LED DRIVERS +5 Volts
J4 PRIMARY SENSOR PHOTO CELLS 1-4, Ink Tray Overflow, and Door +5 Volts
Interlock switch
J5 HIGH CURRENT TTL OUTPUTS Zip mark, Counter, BTA1, and BTA2 +24 Volts
J6 DSP JTAG Not serviceable, used for internal
programming
J7 FPGA JTAG Not serviceable, used for internal
programming
J8 SERVO MOTOR Power

J9 SERVO MOTOR Commutator
J10 SERVO MOTOR Encoder

J11 LED INDICATOR BOARD Used for stand alone light tower +6.5 Volts
J12 UIC PC/IF Used for connection to customer
PC User Interface Control/meter
out to PC
J13 USB 3 UIC/USB UIC / Mail Meter Control (MMC
functions)
J14 RS232-2 ,RS232-3, RS232-4 One jack is usually used for meter
link / Echoplex
J15 INSERTER INTERFACE Used for standard inserter
J16 DSR Bus Out Top portion of jack marked Both jacks used for APS inserter
Blue DSR ring
J16* DSR Bus In Lower portion of Jack Both jacks used for APS inserter
marked Red DSR ring
J18 DEBUG Not serviceable, functions with
DSP and FPGA chips
J19 Test points for board voltages
J200 PRINT ENGINE 1 OR A
J201 PRINT ENGINE 2 OR B
J202 UIC USER INTERFACE OR CONTROL User interface control/ meter rib-
bon cable
INPUT LED INDICATORS
CR3 PC1 Trip
CR4 PC2 Speed
CR9 PC3 Ph1 Print Head 1 or A
CR10 PC4 PH2 Print Head 2 or B
CR11 NOT USED
CR12 NOT USED
CR13 NOT USED
Main Controller Jack Designator Table continued on the following page...
Item # Description Function

CR14 NOT USED
OUTPUT LED INDICATORS
CR5 Zip marker
CR6 Cover interlock
CR7 Spare not used
CR8 Spare not used
CR16 Upstream BTA Brushless Torque Actuator/
Solenoid activated ski
Cr17 Downstream BTA Brushless Torque Actuator/
Solenoid activated ski
Diode Descriptions
J1 +40V
CR37
CR34
CR43
CR20
CR50
CR51
J19 CR44
CR35
CR36
CR22
J2 +6.5 V
Figure 6-16: Diode Board
Diode Indicator Table
Diode Description
(All diode indicators should normally be illuminated. All voltages
created onboard by TJC unless noted otherwise.)
CR37 +2.5 VOLTS
CR34 +3.3 VOLTS
CR43 +40 VOLTS PROVIDED TO TJC THROUGH J1
CR20 +20 VOLTS
CR50 +1.8 VOLTS
CR51 +1.2 VOLTS
CR44 +6.5 VOLTS PROVIDED TO TJC THROUGH J2
CR35 +5 VOLT
CR36 -5 VOLTS
CR22 5 VOLT SWITCH Only powered up in conjunction with UIC
The following illustration (Figure 6-17) provides a view of the lower transport area,
including the idler nip assembly and several photocells.
Door interlock switch Y583035
PCI Trip LED

(Also called Debit LED)
PC2 Speed LED

PH1 Print Head 1 or ‘A’ LED
PH2 Print Head 2 or ‘B’ LED
Figure 6-17: Lower Transport Area Showing Idler Nip Assembly
Operator Adjustments to Prevent or Correct Skew

The mail piece pictured in Figure 6-18 shows how the indicia and other related
marks should appear per US Postal standards. If your finished mailpiece is not
printed within Postal specifications, the mail will be returned, processing will be
delayed, and fines may be levied.
FIM Two Dimensional Postal

Bar Code Indicia
Figure 6-18: Letter Box Indicia (There is also an Acceptance indicia not shown here)
Several problems could result from poor placement of the indicia on mailpieces.
High seal and skew could result in poor registration or placement of the indicia.
High Seal is a term used to describe a situation that occurs when a collation has not
been inserted correctly into an envelope and extends too far out passed the en-
velope throat. As a result, the flap will not seal. The incorrectly folded or unsealed
envelope will catch and skew as it passes through the MOS (see Figure 5-19.) High
seals can be corrected by readjusting the operator settings in the insert area.
Vertical Stacker
Backwall
GUIDE
SKEW
Note how the piece tracks or travels at
an angle to the guide and back wall.
Incorrect operator set-up will also
manifest itself when the piece
travels too far from the
back wall or guide.
Figure 6-19: Incorrect Skew (The guides shown in this figure may not be used.)
Skewing is a term used to describe when a mailpiece is traveling down the inserter
chassis incorrectly. This incorrect or uncontrolled travel can cause jamming, damage
to the mailpiece, and poor registration. Skewing that occurs after the sealer can be
corrected by readjusting the operator setting available on the sealer.
Vertical Stacker
Back wall
Guide
Paper Flow
Note how the mail piece is close to the guide or back

wall. The mail piece should also consistently travel
in a straight path that is parallel to the guide or
back wall.
Figure 6-20: Correct Envelope Flow (The guides shown in this figure may not be used.)
There are no operator adjustments available to compensate or correct for skew on

the DM Infinity™. All corrections must be made upstream or downstream. Always
look upstream for problems that show skewing or high seals.
The vertical stackers that follow the sealer section are described as 'downstream'.
The vertical stacker has adjustable tensioned rollers, including adjustable arm
tension, roller position and angle of travel. Additionally, the stacker rollers are
cupped and slotted to facilitate adjustment.
DM Infinity™
Down Stream Vertical Stacker
Figure 6-21: Adjusting Downstream on the Vertical Stacker
The vertical stacker that follows the DM Infinity™ may have rollers similar to those
shown in Figure 6-21. If the rollers are present, they should be de-tensioned or
raised, allowing the freshly printed indicia to pass under without smearing.
Making sealer adjustment "upstream" may solve many skewing problems that occur
later 'downstream'. In the upstream position the vertical stacker tensioned rollers
can be set up using any ball Allen 3/16" wrench or PB setup tool, (P/N 3184720).
The arm tension is changed by readjusting the black collar shown in Figure 6-22.
DM Infinity™
Adjustable
Collar
Slotted Arm
Ball Allen Tool
-
Figure 6-22: Upstream on the Vertical Stacker
The guidelines up with the back wall on the DM Infinity™. If there is no guide
installed on the MOS, line up both back walls.
Skewing in the vertical stackers can be caused by adhesive build-up on the rollers.
The rollers can be removed and soaked in warm water to remove the adhesive
build-up.
Operator Adjustments to Service or Repair Rollers

To service or repair the rollers in the Nip Assembly shown in Figure 6-23, remove the
deck plate. The Nip Assembly can be serviced in place, or it can be removed first.
The nip assembly is secured to the Lower Transport using four Phillips head screws.
Deck Plate Nip Assemblies
Figure 6-23: Remove Deck Plate
Removing the Nip Assembly

(Follow the procedure previously described in "Removing the Deck," Figures 6-3 - 6-6.)
1. Press down on the spring to disengage the roller. This will detension the
spring on the arm.
Press down on spring to disengage
and detension the arm
Arm
Figure 6-24: Disengage Roller Arm
2. Grasp the nip roller arm as shown in Figure 6-25.

3. Using a slot head screwdriver, place flat edge under the roller shaft. Gently
lift up to pry the shaft free.
Shaft Roller
Arm
Slot Head screwdriver
Figure 6-25: Gently Pry Up Roller Shaft
4. The roller can be removed for maintenance and cleaning.
Figure 6-26: Remove Roller for Maintenance and/or Cleaning
5. The shaft, roller and the blue tire are all individual pieces and can be separated
to clean.
Figure 6-27: Shaft, Roller and Blue Tire Units Removed for Cleaning
Error Codes
Contents
Chapter 7: DM Infinity™ Error Codes . . . . . . . . . . . . . 7-3
UIC Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
More UIC Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Chapter 7: DM Infinity™ Error Codes

Note the common error prefixs. Check the following component areas for cause of
failure.
26xx = TJ Controller Errors
27xx = Upstream Printer
28xx = Downstream Printer
Error Code Description Reason Result Possible Causes
01 Late print at Printer 0 Printer became ready Indicia printed
after document and shifted to
reached print line. the left.
02 Late print at Printer 1 Printer became ready Indicia printed
after document and shifted to
reached print line. the left.
03 Undefined UIC does not like this
error code.
04 No print at Printer 0 Printer never became Indicia was not Dot clock or
ready; waited two printed. printer.
inches after doc
reached print line.
05 No print at Printer 1 Printer never became Indicia was not Dot clock or
ready; waited two printed. printer.
inches after doc
reached print line.
06 Printer 0 didn't finish Document reached Undetermined Short or ripped
trail edge of Printer 0 because printer document. Bad
photocell and printer could have photocell. Printer
was still printing. started and not problem.
completed or
never started.
07 Printer 1 didn't finish Document reached Undetermined Short or ripped
trail edge of Printer1 because printer document. Bad
photocell and printer could have photocell. Printer
was still printing. started and not problem.
completed or
never started.
08 Printer 0 Ready Error Printer 0 was ready Printing is out
before debit was sent of synch with
to UIC. debiting.
09 Printer1 Ready Error Printer1 was ready Printing is out
before debit was sent of synch with
to UIC. debiting.
10 PC1 jam New document has Jam Jam possible bad
entered TJ and old PC Document
document is still is shorter then
there. distance between
PC1 and PC2.
11 PC2 jam New document has Jam Jam Possible bad
reached pc2 and old PC Document
document has not is shorter then
been taken away. distance between
PC2 and PC3.
Error Codes Table continued on following page...
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Code Table, continued

12 PC3 jam New document has Jam Jam - possible
reached pc3 and old bad PC
document has not
been taken away.
13 PC1 -> PC2 jam Trail edge of PC1 Jam Jam between PC1
has arrived and the and PC2; bad PC1
document has not
been shifted to PC2.
14 PC2 -> PC3 jam Trail edge of PC2 Jam Jam between PC2
has arrived and the and PC3 - bad PC2
document has not
been shifted to PC3.
15 Doc is too small Measured doc size at Will print Doc too small;
PC1 and it's less then because money min doc size is too
min size. was spent. Then large
shut down. PC1 problem
Encoder problem
16 Doc is too large Measured doc size at Will print – Doc too large.
PC1 and it's greater because money Max doc size is
then max size. was spent. Then too small.
shut down. Doc stalled - PC1
problem
Encoder problem
17 Interlock open Interlock open
18 Over flow tank Over flow tank is full. Fatal error – can Not connected-
not print till Full tank input not
corrected. working.
19 Debit error Second debit before No print – this Possible jam
printer has started will prevent Bad encoder
printing on last spending
document. money, when
a print can not
happen.
20 Debit ACK timeout Did not receive a ACK No print Communication
from the UIC for the problem with UIC
last debit message.
21 Switch Printer Error Exceeded max num- No print
ber of documents
simultaneously
printed on same
printer.
22 Communication Error creating
create error. message to send UIC.
23 Communication send Error sending
error. message to send UIC.
24 Motor Stall Motor has an error Immediate stop Motor faulty
Encoder faulty
No 40volts
TJC faulty.

25 Meter disabled UIC told TJ meter is UIC is not in run TJ asserts error
currently disabled. screen. signal to host. No
error is displayed
on UIC.
26 UIC stopped TJ TJ was stopped via TJ stops Stop button on
UIC stop button. UIC was pressed
when system was
started via remote
start.
27 UIC not ready Mocon signal went Infinity will not Infinity asserts
active when and UIC start. error signal to
was not ready. host. No error is
displayed on UIC.
28 Idle timeout Transport is running Infinity shuts Host is not
and no envelope down. running.
has entered TJ for ‘N’
seconds.
29 UIC powering up A MOCON signal Infinity asserts Infinity asserts
occurs while UIC was error signal to error signal to
doing power up. host. host. No error is
displayed on UIC.
30 Downstream head Missing print head. Will not run. Head missing.
not installed Bad electrical
connection.
31 Upstream head not Missing print head. Will not run. Head missing.
installed Bad electrical
connection.
32 Downstream ink tank Missing ink tank. Will not run.
not installed
33 Upstream ink tank Missing ink tank. Will not run.
not installed
34 Downstream ink tank Out of ink. Will not run.
is empty
35 Upstream ink tank is Out of ink. Will not run.
empty
36 PC4 jam Did not get PC trail Shutdown - Jam
edge in required assert error line
amount of time. to host.
37 PC3/PC4 jam Envelope took too Shutdown - Jam
long going from PC3 assert error line
to PC4 to host.
38 PC1 blocked Photocell is blocked Will not run Photocell is
when it should be blocked, dirty or
clear. faulty.
LED not working.
Bad connection.
clear. faulty.
LED not working.
Bad connection.

clear. faulty.
LED not working.
Bad connection.
clear. faulty.
LED not working.
Bad connection.
42 Pitch Error Incoming pitch is Slow down
greater then 16K. inserter.
43 Postage could not be Meter could not set Stops and will Not enough
set error. postage. not pring money. Host sent
value formatted
wrong.
44 Alert Error FPGA set an alert Stops
45 PCI Entrance Error Envelope that en- Stops
tered TJ is unknown.
46 Postage Discrepancy Amount printed is Stops Postage Recovery.
Error not amount required.
This is an internal
error-will not be
displayed on UIC
47 Configuration Error When a SET1 mes- Stops DC did not send
sage is received from a configuration
DC and the PCN is message. Dis-
still 750. able meter in DC
and then enable
meter.
48 Batch Reset Error A Batch Reset request TJ stops and Operator hit
was sent from DC sends Batch Re- BATCH RESET
while the transport is set to the UIC. while running.
running.
49 Postage Set Timeout Sent set postage to TJ stops and
UIC and did not get a piece will not
response in 300ms print.

Error Code Description Possible Causes
1908 Most LEDs on the Infinity board will be Check plug J9 on the print engine board
lit except the 40 VDC Verify that J1 on the Infinity has 40 VDC.
Meter error presses [Clear] to... Check power plugs on print engines.
Check print engine ribbon cable connec-
tions communications may be lost.
2618 Check the J5 TTL high voltage outputs on
the Infinity board; check the Servo motor.
Check plug J10 on the Infinity; verify the
servo motor encoder functions using UIC
diagnostics
2753 Check plug J2 ribbon cable unplugged on
the print engine board
2764 The light tower will flash Check plug J7 may be unplugged on one
of the print engine boards.
Check the print engine homing sensor.
Print cartridge is missing or damaged.
Check plug on the print engine main
board (this plug should power the motor).
2771 Check plug J4 on the print engine main
board, the main station may be malfunc-
tioning.
2772 Print quality may be poor with blurry Check plug J6 on the print engine main
indicia pboards (main station control).
No UIC Transport Infinity still has power Check ribbon cable connection at J202 on
display Infinity board.
No UIC Transport Infinity still has power Check plug J11 on the Infinity board.
display
UIC and UIC and transport are inoperative Verify that you still have power to the CB.
transport are Verify that the transport power is working
inoperative by testing.
UIC will be Most of the UIC will be dark except The Infinity board uses the 40 VDC exten-
inoperative 40VDC. sively; if you lose this voltage most of the
No LEDs will be illuminated flashing red Infinity will be dark.
LEDs on the light tower. Check plug J11 on the Infinity board DC
Constant amber indication on LED cover open at M1.
tower. Check the waste ink level sensor and
harness; this sensor should normally be
closed.
Check plug 4 connection on the Infinity
board. All of the PCs generate a cover
open upon failure.
0503 Meter will boot up and print but will Check the ribbon cable R70014 (Infinity to
display Error 0503 after any machine UIC dock). It may be damaged or incor-
stoppages. You will be prompted to rectly installed. The R70014 cable should
reset the meter. only be connected as labeled P202 on the
cable to P202 on the Infinity board. P203
on cable to the UIC connection on the
dock.
UIC Error Codes

Error Description
10A7 ECC Invalid Data Address
10A8 ECC Invalid Code Word Address
10A9 UART Posted an Error
10AA Timer Posted an Error
10AB Invalid Flash Address
10AC Flash Verification Failed
10AD Flash Erase Failed
10AE Invalid Post Function ID
10AF Invalid GPIO Port
10B0 Jump Table Overflow
10B1 CRC Failed
10B2 DMA Failed
10B3 Invalid Channel
10B4 LSFR Test Failed
10B5 Invalid Printer Mode
10B6 Too Soon for Alternate ID
2601 Late print at Printer 0
2602 Late print at Printer 1
2603 Reserved
2604 No print at Printer 0
2605 No print at Printer 1
2606 Upstream Printer did not finish
2607 Downstream Printer did not finish
2608 Upstream Printer Ready Error
2609 Downstream Printer Ready Error
260A PC1 jam
260B PC2 jam
260C PC3 jam
260D PC1 -> PC2 jam
260E PC2 -> PC3 jam
260F Envelope is too small
2610 Envelope is too large
2611 Interlock open
2612 Over flow tank
2613 Debit error
2614 Debit ACK timeout
2615 Switch Printer Error
2616 Error creating message to send UIC
2617 Error sending message to send UIC
2618 Motor stall
UIC Error Codes Table continued on following page...
UIC Error Codes Table, continued
Error Description
2619 UIC told Infinity™ Meter is currently disabled
261A UIC stopped Infinity™
261B UIC not ready
261C Transport is running and no envelope has entered
Infinity™ for ‘N’ seconds.
261D UIC Powering-up
261E Downstream head not installed
261F Upstream head not installed
2620 Downstream ink tank not installed
2621 Upstream ink tank not installed
2622 Downstream ink tank is empty
2623 Upstream ink tank is empty
2624 PC4 jam
2625 PC3 – PC4 jam
2626 PC1 – blocked
262A Incoming pitch is greater then 16K
262B Meter could not set postage
262C FPGA set an alert
262D Envelope that entered Infinity™ is unknown
262D – 26F0 Reserved
26F1 Head Position Error – head was not in the print position
when debit received
26F2 Postage Recovery Override. [Start] key was pressed when
Print Ready Line is asserted
26F3 Debit Recovery
26F4 Mail processing completed
26F5 Invalid postage format in the debit message
26F6 Error setting the postage value in the debit message
26F7 Invalid postage format in the set postage message
26F8 Error setting postage value in the set postage message
26F9 Active Printer / Debit Printer mismatch
26FA Debit Too Soon – Debit was received within 100ms from
the previous debit
More UIC Error Codes

Error Reporting Format
Error codes displayed on the UIC (or posted to the error log) consist of four
hexadecimal digits. The first two digits represent the "error class" from which the
error was reported or the area in which the error occurred (e.g. accounting, rating,
etc.). The second two digits specify the specific error or event reported by the sub-
system or which occurred within the system area.
Error Classes
Following is a table of Error Classes for the UIC. All unspecified class values are
reserved for future use. All values are in hexadecimal. (Some of the Error Class Codes
list the class in decimal instead of hex in the ERRORCODE.H file.)
UIC Error Classes Table

Error Class (Hex) Error Class (Dec) System Area
0x00 00 Reserved
0x01 01 System Task (SYS)
0x02 02 Bob Task: Vault-related
0x03 03 Bob Task: PHC-related
0x04 04 Bob Task: Art Card-related
0x05 05 Bob Task: Task-related
0x06 06 PMC Interface Task
0x07 07 PMC Interface Task (spare)
0x08 08 Operator Interface Task (OIT)
0x09 09 C6029 Messaging
0x0A 10 Departmental Accounting (internal)
0x0B 11 Data Capture Application (DCAPI)
0x0C 12 Postal Security Device (PSD): Group 1
0x0D 13 Postal Security Device (PSD): Group 2
0x0E 14 Postal Security Device (PSD): Group 3
0x0F 15 Postal Security Device (PSD): Group 4
0x10 16 Print Head Controller (PHC)
0x11 17 Rating
0x12 18 Mailing Machine Controller (MMC)
0x13 19 Motion Controller Software (MCS)
0x14 20 DM800 Operations (reserved)
0x15 21 External Device Manager (EDM)
0x16 22 MidJet Motion Control Processor (MCP)
0x17 23 USB Dongle: External Software Loading Device
0x18 24 Postage-By-Phone (PBP)
0x19 25 Printer Maintenance Controller (PMC)
UIC Error Classes Table continued on the following page...
UIC Error Classes Table continued

Error Class (Hex) Error Class (Dec) System Area
0x1A 26 External Weighing Platform
0x1B 27 Presets
0x1C 28 Universal Serial Bus (USB) Layer
0x1D 29 Phoenix (CSPARK) MCP-based PMC Errors
0x1E 30 Abacus Accounting
0x1F 31 Postage-By-Phone PSD Errors
0x20 32 iButton® PSD Errors
0x21 33 iButton® PSD Errors
0x22 34 Janus Image Generator Errors
0x23 35 Janus Print Head Security Errors
0x24 36 Janus Print Manager Errors
0x25 37 Janus Bob Task Errors
0x26 38 Infinity™ controller
0x27 39 Upstream PMC (Infinity™)
0x28 40 Downstream PMC (Infinity™)
0x29 41 MidJet Power Stacker MCP Errors
0x2A 42 MidJet WOW MCP Errors
0x2B 43 K700 Print Manager Errors
0x2C 44 Reserved for more error classes
0x2D 45 Reserved for more error classes
0x2E 46 Reserved for more error classes
0x2F 47 Reserved for more error classes
0x30 48 Reserved for more error classes
0x31 49 PHC error for 1st print head upstream (See
errors for 0x10)
0x32 50 PHC error for 2nd Print head upstream (See
errors for 0x10)
0x33 51 PHC error for 3rd Print head upstream (See
errors for 0x10)
0x34 52 PHC error for 4th Print head upstream (See
errors for 0x10)
errors for 0x10)
errors for 0x10)
0xDE 222 Redirection code for task exception
0xDF 223 No longer used error codes can't be reused
System Task Related Error Codes

System task related event codes are denoted by "01."
UIC System Task Related Error Codes Table

Error Description
0101 Vault is missing from system
0102 Print head not installed
0103 Vault error
0104 Print head error
0105 Vault is not locked
0106 Print head is not locked
0107 PMC error
0108 Flash checksum doesn’t verify
0109 Base detection error
010A A base is detected, but no response received
010B Connected to an unknown base type
010C Power-up sequence event timeout
010D OIT initialization timeout
010E CM/PM initialization timeout
010F SCM/BOB initialization timeout
0110 Print head security initialization timeout
0111 OIT message timeout
0112 CM message timeout
0113 SCM/BOB message timeout
0114 General message timeout
0115 EMD file not found in FFS
Vault (BOB Task) Related Error Codes

Vault (BOB) related error codes are denoted by a "02."
UIC Vault Related Error Codes Table

Error Description
0200 An outside task has received an error from BOB. However, the error
handler queries BOB and BOB indicates that there is no error. A
possible reason is the return value from a call to function call to
fnValidData or fnWriteData is not being checked.
0201 The PSD is not present or did not respond at power-up.
Print Head Controller (BOB) Related Error Codes

Print Head Controller (PHC) related event codes are denoted by a "03."
UIC PHC (BOB) Task Related Error Codes Table

Error Description
0300 Reserved
0301 Message class not supported
0302 Wrong instruction code
0303 Session initialization did not occur
0304 Authentication signature failed
0305 Piece count did not increment
0306 Print head busy
0307 ASIC communication failure
0308 Print head paper jam
0309 Print head voltage not detected
030A Incorrect image for zone 1
030B Indicia image not selected
030C Attempt to print wrong currency
030D Print Head is not present
030E Print Head communications parity error
030F Message timeout or unknown state
0310 Message not processed due to wrong PHC state
0311 Wrong message parameters (P1, P2) passed
0312 Out of RAM
0313 No indicia image loaded
0314 No Town Circle image loaded
0315 No Ad Slogan image loaded
0316 No Inscription image loaded
0317 No Entgelt Bezahlt image loaded
0318 No Token image loaded
0319 No Permit image loaded
031A No Blank image loaded
031B No Report image loaded
031C No Font image loaded
031D Invalid ASIC Font Register.
031E Test Domain not currently active
031F EEPROM Programming Error condition.
0320 EEPROM programming error
0321 EEPROM Locked
0322 Invalid Parameter ID
0323 No keys present
UIC PHC (BOB) Error Codes Table continued on following page...
UIC PHC (BOB) Error Codes Table, continued

Error Description
0324 Print Head power-up test: DES test failed
0325 Print Head power-up test: jam error
0326 Print Head power-up test: ASIC communications failure
0327 Print Head power-up test: RAM error
0328 Print Head power-up test: image error
0329 Print Head power-up test: security error
032A Print Head power-up test: ASIC hardware error
032B Print Head power-up test: printing error
Art Card Related Error Codes

Art Card related event codes are denoted by a "04."
Error Description
0400 Reserved
0401 External card not present
0402 External card Parity error
0403 Message timeout or unknown state
0404 Card slot empty or unreadable card
0405 Requested installation exists
0406 Card licensed to too many meters
0407 File descriptor error
0408 Incorrect secret code submission
0409 Secret code locked
040A Write and update memory impossible
040B Incorrect length or address range error
040C No successful transaction
040D Cannot select indicated file
040E Access conditions not fulfilled
040F No currently selected Elementary file
0410 Incorrect parameters in data field
0411 File not found
0412 Not enough memory
0413 Incorrect reference (illegal address)
0414 Wrong length (non-secure messaging)
0415 Command option not selected
0416 Incorrect application
0417 Purse balance insufficient
0418 Purse balance error
0419 Error during write
041A Purse selection error or invalid purse
041B Invalid purse detected
UIC Art Head Error Codes Table continued on the following page...
UIC Art Head Error Codes Table, continued

Error Description
041C Key file selection error
041D Symmetrical key
041E Referenced secret code not initialized
041F Issuer secret code not entered
0420 No session key established
0421 Improper graphics signature
BOB Task Related Error Codes

BOB task related event codes are denoted by a "05."
UIC BOB Error Codes Table
Error Description
0500 No error
0501 Unknown intertask message or script request
0502 PSD failed to reply to a message
0503 PHC failed to reply to a message
0504 External card failed to reply to a message
0505 General communication failure
0506 PSD USB driver failure
0507 PHC PB232 driver failure
0508 External card T = 0 driver failure
0509 Internal error encountered by Smart Card Manager (SCM) task
050A General device driver failure
050B Unknown intertask message
050C Access code procedural error
050D The requested operation is not installed
050E Required font not installed
050F Font download error
0510 Error retrieving report hash
0511 Error determining PHC power parameters
0512 Error determining current printing mode
0513 Error while deriving meter status
0514 Error while updating the batch registers
0515 Error while gathering report data
0516 Error gathering Ad Slogan information
0517 Error gathering Inscription information
0518 Error while preparing download to the PHC
0519 Error while preparing to download a leading barcode image
051A Error while preparing to download a lagging barcode image
051B Error preparing to perform a Pre-debit operation
UIC BOB Error Codes Table continued on the following page...
UIC BOB Error Codes Table, continued

Error Description
051C Error preparing the PHC Configuration Record
051D Error while preparing the Vendor Key
051E Snippet signature is unacceptable to the PSD [No Longer Used in UIC Ver 8.07]
051F Indicia was not found in Flash
0520 Indicia font was not found in Flash
0521 Report was not found in Flash
0522 Report font was not found in Flash
0523 Town circle was not found in Flash
0524 Town circle font was not found in Flash
0525 Error reading either the UIC date or time
0526 Error building a device message
0527 Erroneous message script ID
0528 Unexpected device message reply length
0529 Unknown component ID in the print zone packed byte parameter
052A Unknown function ID in the print zone packed byte parameter
052B Message was resent the maximum number of times without a response
052C A problem was encountered when retrieving a test print from Flash memory
052D The current account has expired during a mail run.
052E An error occurred while preparing the trusted software key
052F Unknown device ID found in a “tealeaves” table
0530 Departmental account does not have enough funds
0531 Departmental account has reached allowed (i.e. maximum) mail pieces
0532 Unknown departmental accounting error
0533 Error occurred while getting information from an installed type “Misc” graphic
0534 Error occurred while getting information from an installed Swiss Star
0535 Error accessing a required Entgelt Bezahlt in Flash
0536 Error occurred while trying to get bar code parameters from Flash
0537 Error while trying to get NPCG.BIN from external flash
0538 Error while trying to get xxxPCG.BIN from external flash
0539 Error while trying to get PRINTEST.BIN from external flash
053A The gate keeper model is unknown
053B Snippet handler was unable to retrieve a required snippet file from FFS FLASH
053C Snippet Handler Has Redundantly Reset PHC Memory Mapping During A Bobutils
Single Message Operation
053D Snippet Handler Has Redundantly Reset PHC Memory Mapping During A Bobutils
Perform Script Operation
053E Snippet Handler Has Redundantly Reset PHC Memory Mapping During Handling Of
An Intertask Message
053F PHC Driver Has Noted An Exception
0540 PHC Driver Link Layer Reports No Response From PHC
0541 PHC Driver Reports A Required NAK Was Not Received
UIC BOB Error Codes Table continued on following page...
Error Description
0542 PHC Driver Reports A Bad Checksum from the PHC
0543 PHC Driver Reports No Reply From The PHC Before Timeout
0544 7816 External Card Driver Reports A Transmission Error
0545 7816 External Card Driver Reports A Receive Error
0546 7816 External Card Driver Reports A 7816 Message Case Error
0547 Should never show up as an error but required for Snippet Handler Reset Operation
0548 iButton® PSD driver failed to reply to a message
0549 iButton® PSD driver, event != SUCCESS
054A Error when LFSR failed to initialize
054B iButton® driver reports an overdrive reset failure
054C iButton® driver reports an IO error
054D iButton® driver reports an IPR register error
054E iButton® driver reports a device read status
054F iButton® driver reports an a device reset error
0550 iButton® driver reports a device state error
0551 iButton® driver reports a write IO error
0552 iButton® driver reports and IPR write error
0553 iButton® driver reports a write status error
0554 The BP_PSD_TYPES_SUPPORTED byte does not have a bit set for any PSD type
known to this UIC software.
0555 iButton® error reported when Certificate could not be retrieved, SCM_IPSD_PHC_
CERT_MISS_ERROR
0556 iButton® error reported when certificate key could not be obtained. SCM_IPSD_
PCNCKEY_MISS_ERROR
0557 iButton® error reported if the UIC failed to create the debit certificate send to the
PHC SCM_IPSD_DEBCERT_PREP_ERR
0558 Couldn’t add the record to Refill Shadow log, SCM_ERR_WRITE_REFILL_SHADOW
0559 Couldn’t add the record to Debit Shadow log, SCM_ERR_WRITE_DEBIT_SHADOW
055A Error reported when a unit tries to send a message to the wrong type of PSD. This
usually means that the bobPsdConversion tables need to be added to or adjusted.
SCM_ATTEMPT_MSG_TO_WRONG_PSD_TYPE
055B Error reported when the selections for mail piece images will not fit on the envelop.
SCM_NOT_ENOUGH_PRINT_ROOM
055C Error reported when an extended print image was not found in PHC memory.
SCM_EXTENDED_IMAGE_NOT_LOADED
055D Error reported when the selected print components do not have the same horizon-
tal or vertical expansion factors. SCM_MIXED_PRINT_FACTORS
055E SCM_CREDIT_LIMIT_EXPIRED, the credit limit is about to expire and the mail is
being halted to avoid a PSD error.
055F SCM_RECOVERY_ATTEMPT_EXPIRED, attempt to recover postage to tape timed out.
0560 SCM_INVALID_EXTEND_PRINT_IMAGE, the MMC has asked to print more extended
images than what is available.
0561 SCM_REPLY_ONLY_BAD_DEVICE, Tried a fnDeviceMessageReplyOnly for a device
that is NOT supposed to get no-wait messages.
UIC BOB Error Codes Table continued on the following page...
Error Description
0562 SCM_LAST_MSG_NOT_FINISHED, Attempt to use the pTransferStruct and/or
txrxbuffers when fInUse is set.
0563 SCM_CURRPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range
values for current PHC index.
0564 SCM_NEXTPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range
values for next PHC index.
0565 SCM_CURRPHCIDX_MISMATCH, SCM_MAIL_IN_PROGRESS had current PHC index
that did NOT match the last PreDebit or CompleteDebitWParams msg sent to PSD.
0566 SCM_SETPHCIDX_OUTOFRANGE, An fnWriteData( BOBID_SET_PHC_IDX ) rx’d with
an out of range value.
0567 SCM_TOO_MANY_PHCS_FOR_PSD, this PSD cannot support the number of print-
heads on the base.
0568 SCM_REPLYID_LASTID_MISMATCH, msgID in fnDeviceMessageReplyOnly was differ-
ent than the last msgId sent no-wait (not to PSD).
0569 SCM_REPLYID_LASTID_MISMATCH_PSD, PSD msgID in fnDeviceMessageReplyOnly
was different than last msgId sent no-wait to PSD.
0x6A SCM_SCHEDULE_BOB_ERR, The utility function fnScheduleBob is returning an error.
0x6B SCM_VALID_DATA_ERR, The utility function fnValidData is returning an error.
0x6C SCM_WRITE_DATA_ERR, The utility funciton fnWriteData is returning an error.
0x6D SCM_BLANK_COMPONENT_NOT_FOUND, Could not find a particular blank
component that was called for by print zone rules.
0x6E SCM_NO_PZR_FOR_PIT, asked to download a print type for which no rule sets exist.
PMC Interface (PMCI) Task Related Error Codes

PMCI task related event codes are denoted by a "06."
UIC PMCI Error Codes Table
Hex Error Dec Error Description
0600 00 Motor Over heated
0601 01 Unknown PMCI message received
0602 02 Unknown Profile message ID
0603 03 Unknown PB232 message ID
0604 04 Unknown PB232 message header
0605 05 Unknown PB232 class code
0606 06 Unknown PMCI intertask message
0607 07 Bad query response format to PMCI
0608 08 Unknown status state recorded
0609 09 Unknown sensor status recorded
060A 10 Unknown download state during communications failure
060B 11 Communications failure when profiles are enabled.
060C 12 Status failure during mode switch
060D 13 No status during error recovery
060E 14 No idle message during error recovery
060F 15 Unknown state during communications failure
UIC PMCI Error Codes Table continued on the following page...
UIC PMCI Error Codes Table, continued

0610 16 Unknown state during mode switch
0611 17 Unknown mode switch from System Control
0612 18 PMC cannot go into standalone mode
0613 19 PMC cannot exit standalone mode
0614 20 PMC invalid switch into standalone mode
0615 21 No tape counter read by the PMCI
0616 22 Invalid mode when starting profiles
0617 23 Unknown status from smart card manager
0618 24 Unknown system controller maintenance
0619 25 Invalid diagnostic from the OIT
061A 26 Invalid maintenance request from PMC
061B 27 Invalid maintenance lookup type
061C 28 No state found (invalid function call)
061D 29 Profiles not loaded to start
061E 30 Unknown message received by PMC
061F 31 Unknown standalone byte passed to PMC
0620 32 PMC not idle; Cannot go to standalone mode
0621 33 PMC message header received in standalone mode
0622 34 Invalid PMC purge received.
0623 35 Invalid maintenance state from PMC
0624 36 Invalid initialization request received by PMC
0625 37 Print head install received in wrong state
0626 38 Illegal motion control mode byte
0627 39 Illegal time byte value received
0628 40 UIC tried to set the time twice
0629 41 Illegal UIC standalone operation
062A 42 Illegal maintenance download
062B 43 PMC cannot sleep (not idle)
062C 44 Sleep indicator sent from UIC is wrong
062D 45 Invalid message header in sleep mode
062E 46 Invalid log request value
062F 47 Bad log type sent from the UIC
0630 48 PMC cannot start the maintenance
0631 49 PMC cannot go idle (invalid state)
0632 50 Invalid UIC maintenance parameter
0633 51 Print head ink low (cannot replace)
0634 52 No time for the PMC
0635 53 Unknown PMC status code reported
0636 54 Message from queue had error
0637 55 Unzip buffer allocation failed
UIC PMCI Error Codes Table continued on the following page...
UIC PMCI Error Codes Table, continued

0638 56 Zip buffer allocation failed
0639 57 Device Initialization Error
063A 58 Clock not set or not running
063B 59 Can’t set print mode with BOB task
063C 60 Unknown PMC maintenance status
063D 61 Procedural error
063E 62 Bad query response format to GPMI
063F 63 Motor driver error
0640 64 Chopping error
0641 65 Head voltage error
0642 66 Carriage home sensor
0643 67 Vacuum Pump home sensor
0644 68 Carriage lock sensor
0645 69 Sub-tank level sensor
0646 70 Maintenance data communications timeout
0647 71 No print head installed
0648 72 Motor command error
0649 73 Fan motor error
064A 74 Waste tank full
PMC Interface (PMCI) Spare Task Related Error Codes

PMCI spare task related event codes are denoted by a "07."
Error Description
0700 No error
Operator Interface (OIT) Event Codes

OIT event codes are denoted by a "08."
0800 00 No response from BOB task
0801 01 No response from PMCI task
0802 02 No response from other task (unspecified)
0803 03 Problem with parameter compare field in a key or event record
0804 04 Field overflow
0805 05 Failed to retrieve date
0806 06 Negative date advance initialization
0807 07 A PCN parameter has an illegal value
0808 08 A vault parameter has an illegal value
0809 09 A mutli-page list contained more entries than S/W accomodates
080A 10 Failure status returned from message sent to PMCI
080B 11 Image ID is out of range
080C 12 Serial report task reported that an invalid report was selected
080D 1 Serial report task reported that the selected report is not cur-
rently available
080E 14 A screen ID was requested for a screen constant that is invalid
080F 15 Out of box screen sequence table is missing a screen or not in
sync w/screen file
0810 16 OIT did not receive mode change from SYS task
0811 17 OIT was unable to commit a Confirmation Services record
0812 18 Warning that Print Head needs to be replaced
C6029 Messaging Error Codes

C6029 Messaging error codes are denoted by a "09."
C6029 Messaging Error Codes Table
Error Decsription
0900 General C6029 error
0901 A problem has been detected with the modem
0902 The outgoing message format has an unknown token
0903 Unable to send intertask message
0904 The OIT has made an unknown request from the modem
0905 Request from an invalid task was made
0906 Request sent to the wrong task
0907 Problem retrieving a Confirmation Services record
Postal Security Device (PSD) Group 1 Error Codes

PSD Group 1 error codes are denoted by a "0C."
PSD Group 1 Error Codes Table
Error Description
0C00 No error
0C01 Middle layer failed
0C02 Middle layer invalid type value
0C03 Middle layer invalid mode value
0C04 Middle layer invalid key index
0C05 Middle layer invalid data size
0C06 Middle layer invalid execution failure
0C07 Middle layer no key
0C08 Middle layer no X value
0C09 Middle layer invalid command
0C0A Middle layer invalid pointer
0C0B Middle layer bad clock
0C0C Middle layer no PQG loaded
0C0D Middle layer record not found
0C0E Middle layer invalid algorithm type
0C0F Middle layer invalid file type
0C10 Middle layer out of memory
0C11 Middle layer invalid media type
0C12 Middle layer invalid File ID
0C13 Middle layer invalid Record ID
0C14 Middle layer NVM Failure – No longer Used
0C15 Middle layer duplicate ID
0C16 Failed to enable PSD
0C17 All of the key data is not valid
0C18 The generic data records are not loaded
0C19 Fail to delete root key
0C1A The incoming message length is not valid
0C1B The hardware status is battery low
0C1C Unknown error in the Middle Layer interface
0C1D The file system has failed
0C1E The record was not found for the file system
0C1F The File Type parameter is not valid
0C20 The Media Type parameter is not valid
0C21 The File ID parameter is not valid
0C22 The Record ID parameter is not valid
0C23 File already exists
0C24 Not allowed to create file
0C25 Failed status passed from the middle layer
UIC PSD Group 1 Error Codes Table, continued
Error Description
0C26 Invalid data size passed from the middle layer
0C27 Invalid pointer passed from the middle layer
0C28 No key has been passed from the middle layer
0C29 Execution failure has been passed from the middle layer
0C2A Invalid cryptographic algorithm
0C2B The message not valid (key manager)
0C2C The Key Name is not valid for an RSA key
0C2D The record type in header is not valid for given operation or purpose
0C2E The hash type is not valid (key manager)
0C2F The signed key name is not valid (key manager)
0C30 The revision is not valid (key manager)
0C31 The verification of signature on the input failed to verify (key manager)
0C32 The PCN doesn’t match (key manager)
0C33 The serial number doesn’t match (key manager)
0C34 No active key in the record (key manager)
0C35 There is no key instance in Key Mapping record (key manager)
0C36 There is no Key Mapping record exists for given key purpose
0C37 The incoming message length is not valid (key manager)
0C38 The validity dates are not valid (key manager)
0C39 The data length is not valid (key server)
0C3A The data pointer is not valid (key server)
0C3B The algorithm type is invalid for requested key service (key server)
0C3C Middle Layer returned “failed” status (key server)
0C3D Maximum number of stored keys exceeded (key server)
0C3E Writing to NVM is failed (key server)
0C3F Middle Layer returned “execution” error (key server)
0C40 Given key does not exist (key server)
0C41 The translation is not valid for given key (key server)
0C42 Unable to convert key data (key server)
0C43 Failed to get key exchange key (PSD-PHC)
0C44 Failed to decrypt session seed (PSD-PHC)
0C45 Failed to derive key (PSD-PHC)
0C46 Failed to get authentication key (PSD-PHC)
0C47 Failed to build SDR footer (PSD-PHC)
0C48 The record type in message header doesn’t match with given operation
0C49 The key name ID in the message footer is not valid (PSD-PHC)
0C4A The PCN in message header doesn’t match with that in PSD
0C4B Same as “Invalid PCN”
0C4C The serial number in message header doesn’t match with that in PSD
0C4D Same as “Invalid serial number” (PSD-PHC)
UIC PSD Group 1 Error Codes Table continued on the following page...
Error Description
0C4E Signature in message footer not valid (PSD-PHC)
0C4F The hash type in the message footer is not valid (PSD-PHC)
0C50 Incoming message length is not valid (PSD-PHC)
0C51 The date/time value is out of limit
0C52 The string-formatted data time is not valid
0C53 The BCD-formatted data time is not valid
0C54 The given middle layer error was not found
0C55 An unexpected error has occurred
0C56 PSD re-initialization is not permitted (authorize)
0C57 Updating Control layer software is not permitted (authorize)
0C58 Hash type in SDR footer is not valid (authorize)
0C59 The key name ID in the SDR footer is not valid (authorize)
0C5A The signature in the SDR footer is not valid
0C5B Clock data object not initialized
0C5C GMT offset out of range
0C5D Clock data object initialization failed
0C5E Clock data file write failure
0C5F Clock data file read error
0C60 Funds manager no active HMAC key
0C61 Funds manager: supplier signature expired
0C62 Generic data: settable digits exceeded
0C63 Signed record encryption key invalid
0C64 Key Manager: invalid indicia algorithm
0C65 Key manager: failure to expire session key
0C66 Key Manager: PSD unable to verify LaPoste Generated MAC using loaded secret key
0C67 Data name in PVD msg does not match country configuration
0C68 Encrypting key date in load secret key is not valid
0C69 Funds manager The ISN in the postage ID does not match the ISN in the PSD.
0C6A Funds manager The post ID has expired, no debits are allowed.
0C6B Funds manager Failure to decrypt mSecret.
0C6C Funds Manager no Finalizing Franking Record performed before PVD Req
0C6D Audit Manager Failure to generate a Finalizing Franking Record
0C6E Audit Manager Finalizng Franking Record exceeds buffer size
0C6F Audit Manager Unexpected Error
0C70 Secure Date Failure to read the secure data file
0C71 Secure Data Failure to Write the secure data file
0C72 Secure Data not initialized
0C73 FUNDS_MGR_INIT_DECRYPT_MSECRET, debit operation will return this error code
when it fails to decrypt existing Msecret with stred RSA private key.

PSD Group 2 error codes are denoted by a "0D."
Error Description
0D00 No error
0D01 The record type in header is not valid for given operation or purpose
0D02 The PCN in the SDR header does not match with the PSD parameter
0D03 The serial number in SDR header does not match with the PSD parameter
0D04 Nonce doesn’t match
0D05 Nonce is expired
0D06 The file system version doesn’t match
0D07 Fail to generate nonce
0D08 Server password doesn’t match
0D09 The incoming message length is not valid
0D0A The submission (postage or mail) date has not been set
0D0B The mail date is out of advance limit
0D0C The required postage value is not valid
0D0D PSD has come to the end of life cycle
0D0E Transaction is not allowed because of bad AR Lockout value
0D0F There are insufficient fund in the meter
0D10 The printer session is not established
0D11 Call to Pre Debit, Perform Debit or Complete Debit is not in correct sequence
0D12 Received data don’t match with that in PSD
0D13 The refill amount exceeds the maximum limit
0D14 The refill amount is invalid
0D15 Verification of signed record is failed
0D16 Refill failure counter exceeds the limit allowed
0D17 The Data Center status indicates that PSD is not to be withdrawn
0D18 Data Center message indicates invalid account status
0D19 Data Center message indicates invalid serial number or account number
0D1A Data Center message indicates invalid meter status
0D1B Data Center message indicates Descending Register capacity exceeded
0D1C Data Center message indicates that refill exceeds authentication limit
0D1D Data Center message indicates insufficient funds in PSD
0D1E Data Center has technical difficulties in PVD transaction
0D1F Data Center message indicates invalid refill amount
0D20 Data Center message indicates meter database is locked
0D21 Data Center requires the reissue of Postage Center Value Download request
0D22 The record type in the message is not what was expected
0D24 The serial number in the SDR header does not match with the PSD parameter
0D25 The key name ID in the SDR footer is not valid
Error Description
0D26 The signature in the SDR footer is not valid
0D27 The hash type in the SDR footer is not valid
0D28 Message Length is incorrect
0D29 The Inspection Date is due
0D2A The AR Lockout flag is set
0D2B The output buffer is too small (overflow)
0D2C Data from Data Center doesn’t match that in PSD
0D2D The record type in the SDR header is not valid
0D2E The PCN in the SDR header does not match with the PSD parameter
0D2F The serial number in SDR header does not match with the PSD parameter
0D30 The hash type in the SDR footer is not valid
0D31 The key name ID in the SDR footer is not valid
0D32 The signature in the SDR footer is not valid
0D33 Data Center message indicates invalid serial number or account number
0D34 Data Center message indicates invalid meter status
0D35 Data Center message indicates Descending Register capacity exceeded
0D36 Data Center message indicates that refill exceeds authentication limit
0D37 Data Center message indicates there are not enough funds PSD
0D38 Data Center has technical difficulties
0D39 Data Center message indicates invalid refill amount
0D3A Data Center message indicates that the meter database is locked
0D3B Data Center requires the reissue of PVD request
0D3C Data Center error status is unexpected
0D3D The account status is not valid
0D3E PSD cannot assign value to register
0D3F Register value arithmetic overflow
0D40 Attempt to subtract more amount than what the register has
0D41 Fail to read data from indicia data file
0D42 Device data object not initialized
0D43 Unable to read data from security data file
0D44 Low postage warning value exceeds the maximum low postage warning value
0D45 The value to be set as data duck parameter is out of range
0D46 The value to be set as town duck parameter is out of range
0D47 The clock drift correction value exceeds the limit
0D48 GMT offset value is out of range
0D49 User setting data object not initialized
0D4A Postal setting object not initialized
0D4B The signed record signature in the record footer is not valid
0D4C The signed record key doesn’t match
0D4D The signed record type doesn’t match with given SKR
Error Description
0D4E The PCN in the record header doesn’t match with that in PSD
0D4F The serial number in the record header doesn’t match with that in PSD
0D50 The signed record key data size doesn’t match
0D51 The signed record key data doesn’t match
0D52 The signed record key is not valid
0D53 No SKR file record exists for the given key purpose
0D54 A key already exists in a SKR
0D55 The data ID or data name doesn’t match the given operation
0D56 The incoming message length is not valid
0D57 The record type in header is not valid for given operation or purpose
0D59 The serial number in SDR header does not match with the PSD parameter
0D5A The hash type in the SDR footer is not valid
0D5B Attempt to recover PSD from missing Packet
0D5C BOB Timed out waiting for a response and has sent another

PSD Group 3 error codes are denoted by a "0E."
Error Description
0E00 No error
0E01 The key name ID in the SDR footer is not valid
0E02 The signature in the SDR footer is not valid
0E03 Invalid File Access Type
0E04 The incoming message length is not valid
0E05 File access is denied
0E06 Invalid input file ID from Get File Attribute command
0E07 PSD counter object not initialized
0E08 Error in send host message (control manager)
0E09 The hardware status is unknown (control manager)
0E0A Failure to allocate memory
0E0B Failure to read hardware status
0E0C Key Generation failed
0E0D Unknown or unexpected error occurred (key manager)
0E0E Unknown or unexpected error returned from middle layer
0E0F An unexpected error has occurred (PSD-PHC)
0E10 PSD-PHC session out of memory
0E11 An unexpected authorization error has occurred
0E12 The control sum is incorrect (Funds Manager)
0E13 Data Center message indicates invalid Descending Register value
Error Description
0E14 Data Center message indicates invalid Ascending Register value
0E15 Data Center message indicates invalid Control Sum
0E16 Data Center message indicates invalid register values
0E17 Cash box signature verification failed in Data Center
0E18 An unexpected error has occurred
0E19 Fail to allocate memory for building message
0E1A An unexpected audit error has occurred
0E1B Data Center message indicates invalid Descending Register value (Audit)
0E1C Data Center message indicates the Ascending Register value is invalid (Audit)
0E1D Data Center message indicates invalid Control Sum (Audit)
0E1E Data Center message indicates invalid registers (Audit)
0E1F Cash box signature verification failed in Data Center (Audit)
0E20 The incoming message length is not valid (Audit)
0E21 Failure to read data from device data file
0E22 Invalid FSM state
0E23 Invalid FSM event handler address
0E24 Generic field ID specified in message definition table not found
0E25 The required data operation conflicts with that in generic data definition file
0E26 Try to calculate footer offset in an unsigned record
0E27 Failed to allocate memory for generic data definition table
0E28 An unexpected signed record error has occurred
0E29 Failed to get middle layer attributes
0E2A Failed to create state file
0E2B Failed to read data from state file
0E2C Failed to write data to state file
0E2D Message header is unknown
0E2E The hardware status is tampering grid
0E2F The hardware status is tampering plate
0E30 The hardware status is active tamper response
0E31 The hardware status is passive tamper response
0E32 The hardware status is battery dead
0E33 The hardware status is real time clock
0E34 The hardware status is control layer software check
0E35 The hardware status is low temperature threshold
0E36 The hardware status is high temperature threshold
0E37 The hardware status is over voltage threshold
0E38 The hardware status is under voltage threshold
0E39 Middle layer launch error
0E3A File system fails to initiate file services
0E3B The file system non-volatile memory has failed
Error Description
0E3A File system fails to initiate file services
0E3B The file system non-volatile memory has failed
0E3C Unable to read the real time clock
0E3D A bad real time clock value has been read
0E3E Unable to set the real time clock
0E3F Fail to clear control layer
0E40 The output buffer is too small (funds manager)
0E41 Arithmetic operation overflows the register capacity (funds
0E42 The indicium algorithm is not correctly configured
0E43 Invalid mailing machine PCN
0E44 Zero indicium postage in HMAC input message
0E45 No active HMAC key loaded
0E46 The encryption key in Load Secret Key Record is not valid
0E47 Fail to read data from user setting file

PSD Group 4 error codes are denoted by a "0F."
Error Description
0F00 Mesage timeout or PSD in wrong mode to perform requested action
0F01 Refill Log failed to read from log
0F02 Register failed to write to BRAM log
0F03 Reading data from Register log fails
0F04 Writing data to Register Log fails
0F05 The register values are not consistent among the others
0F06 The operation type is not expected
0F07 An unexpected Register log error has occurred
0F08 Reading data from Refill log fails
0F09 Writing data to Refill log fails
0F0A An unexpected Refill log error has occurred
0F0B Failed to read from Inspection log
0F0C Failed to write to Inspection log
0F0D An unexpected inspection log error has occurred
0F0E An unknown register math error has occurred
0F0F Data object initialization failure
0F10 Data object read failure
0F11 Data object write failure
0F12 Data object setting failure
0F13 Data object unknown failure
Error Description
0F14 Unable to read data from Register data file
0F15 Unable to read data from Refill data file
0F16 Table defining Pre-debit data not found
0F17 Unable to read data from user setting file
0F18 Fail to read data from postal setting file
0F19 Fail to read data from PSD counter file
0F1A Refill counter reaches its limit
0F1B Refill failure counter reached its limit
0F1C The Ascending Register rollover counter limit is reached
0F1D Device failure Authentication counter reaches its limit
0F1E ASIC memory integrity test failed
0F1F Device memory integrity test failed
0F20 Software test failed
0F21 Crypto algorithm test failed
0F22 Random number generator test failed
0F23 BRAM check failed
0F24 An unexpected host error has occurred
0F25 Middle Layer invalid Test ID
0F26 Middle Layer invalid packet size
0F27 Middle Layer chunk out of order
0F28 Middle Layer invalid record type
0F29 Middle Layer invalid Packet ID
0F2A Middle Layer packet out of order
0F2B Middle Layer NVM Failure
0F2C Middle Layer maximum key storage exceeded
0F2D Middle Layer invalid key type
0F2E Middle Layer invalid encryption algorithm type
0F2F Middle Layer verification failed
0F30 Middle Layer invalid key mode
0F31 Middle Layer DES key
0F32 Invalid clock value
0F33 Message header is unknown
0F34 Failed to read HW status
0F35 The media type parameter is not valid
0F36 The File ID parameter is not valid
0F37 The Record ID parameter is not valid
0F38 Fail to delete key store
0F39 PHC does not require security
0F3A Descending register not zero
0F3B Fail to delete key store and control layer

Error Description
0F3C Generic data definition table is not correctly configured
0F3D Invalid refill method
0F3E Invalid accounting method
0F3F Data center status is not valid for refund
0F40 Postal code not set
0F41 Invalid postage download transaction sequence
0F42 Invalid Data Center status
0F43 No funds
0F44 The record type in the message is not what is expected
0F45 The PCN in the SDR header does not match the PSD parameter
0F46 The Serial Number in the SDR header does not match the PSD parameter
0F47 The key Name ID in the SDR header is not valid
0F48 The signature in the SDR header is not valid
0F49 The hash type in the SDR header is not valid
0F4A Invalid audit transaction sequence
0F4B Previous debit transaction is not completed
0F4C Debit transaction is not completed
0F4D Invalid ISO country code
0F4E Refill data object not initialized
0F4F Invalid FSM event
0F50 Invalid read direction for cyclic file
0F51 Invalid read pointer placement for cyclic file reading
0F52 Descending register is not zero
0F53 Access to certain file is not granted
0F54 Length of the linear record to be check pointed exceeds checkpoint maximum
linear record size
0F55 Number of linear records to be check pointed exceeds maximum number allowed
0F56 There is no record in check point control file
0F57 Reboot required
0F58 The hardware status is low temperature threshold
0F59 The hardware status is high temperature threshold
0F5A The hardware status is over voltage threshold
0F5B The hardware status is under voltage threshold
0F5C The hardware status is unknown
0F5D Corresponding PSD error not found for given Middle Layer error in the lookup table
0F5E Out of memory during crypto services
0F5F Fail to clear control layer
0F60 The output buffer is too small
0F61 Refill rollback failed
0F62 Failed to recover checkpoint
0F63 Failed to recover check point in audit manager
Error Description
0F64 Refill fail counter reached its limit
0F65 Device failure authentication counter reaches its limit
0F66 Cannot create PSD counter file internally
0F67 Fail to get middle layer attributes
0F68 Fail to get low level status
0F69 Fail to read fatal log
0F6A Cannot create and initialize fatal log internally
0F6B Fail to write fatal log
0F6C Hardware status - file system corrupted
0F6D Hardware Status - BRAM not programmed
0F6E Hardware status - Middle layer not valid
0F6F Fail to write data to BRAM file during funds transactions
0F70 Fail to write register log data in funds transactions
0F71 Fail to read BRAM register log
0F72 Failed to roll back register logs in refill
0F73 Failed to roll back refill logs in refill
0F74 Roll back refill fail counter failed in PVD
0F75 Roll back refill counter failed in PVD
0F76 Failed to roll back inspection due date in refund transaction
0F77 Failed to roll back register logs in refund transactions
0F78 Roll back origin postal code failed in PVR
0F79 Roll back maximum postage value failed in PVR
0F7A Roll back minimum postage value failed in PVR
0F7B Roll back piece counter at refill failed in PVD
0F7C Cannot initialize register log file
0F7D Cannot copy BRAM register record to register log
0F7E Cannot initialize register log file
0F7F Unknown failure in register math module
0F80 Snap shot register log failed
0F81 Unexpected register log related error
0F82 Cannot initialize inspection log file internally
0F83 Fail to read data from Device data file
0F84 Fail to write data to Device data file
0F85 Fail to read data from security data file
0F86 Fail to write data to user setting file
0F87 Fail to write data to postal setting file
0F88 Fail to write data to PSD counter file
0F89 Initialization of checkpoint service failed
0F8A Failed to write checkpoint control data
0F8B Failed to write checkpoint record data

Error Description
0F8C Failed to recover checkpoint
0F8D Failed to read the record to be check pointed
0F8E Read the checkpoint failed
0F8F Invalid file robustness
0F90 Fail to read data from Indicia data file
0F91 Fail to write data from Indicia data file
0F92 Middle layer invalid time
0F93 Middle layer invalid algorithm key identifier number
0F94 Middle layer invalid algorithm key identifier number for secret key
0F95 Middle layer invalid record type
0F96 File already exists
0F97 Withdrawal lockout mode is not clearable
0F98 Indicia data object is not initialized
0F99 Key ID in footer doesn’t match
0F9A Funds manager universal data not set
0F9B Generic data settable digits exceeded
Print Head Controller (PHC) Error Codes

PHC error codes are denoted by a "10"
PHC Error Codes Table
Error Description
1000 No Error
1001 Procedure error: Command not valid in current state
1002 Item cannot found
1003 Bad parameter (Parameter is not supported or not in valid range)
1004 Selected baud rate is not supported
1005 Too many packets (Signed Key Record is too large)
1006 Bad Packet ID (Packet ID is not in the range 1 – Total packets)
1007 Packets not received in proper order
1008 Unexpected packet size
1009 Unrecognized Signed Key Record (SKR) type
100A Signed Key Record not valid for current state
100B Key not available (Key is not loaded into PHC)
100C Signature verification failed
100D Flash write operation failed
100E Flash erase operation failed
100F Bad Postal Security Device (PSD) – Inconsistent PSD information found
1010 Nonce does not match
1011 Print Head ID does not match
UIC PHC Error Codes Table continued on the following page...
UIC PHC Error Codes Table, continued
Error Description
1012 Data (chunk) is too large to fit into the SRAM to be verified
1013 Data size is too large to be stored in memory
1014 Chunk not received in proper order
1015 Unrecognized record type
1016 Total packets information has changed
1017 Session verification failed
1018 Command changed before whole message received
1019 Printer not ready for printing
101A There is no graphic in memory
101B Required Manufacturing parameters have not been loaded into the PHC
101C Internal ASIC error
101D Requested report is not in memory
101E Packet larger than maximum allowed size
101F Incorrect header size
1020 Packet size does not match expected size
1021 Number of chunks exceeds number allowed
1022 Incorrect Chunk ID
1023 Total chunk information has changed
1024 Chunk size does not match expected size
1025 Hash value does not match
1026 Hash value in chunk does not match computed value
1027 Image size does not match expected value
1028 Invalid signed record size
1029 Image will not fit in memory
102A Unknown reboot type
102B Flash is currently being erased (busy)
102C Too many sectors to erase (request to erase beyond flash boundary)
102D Too many pages to erase (request to erase beyond flash boundary)
102E Flash is currently being written (busy)
102F State of processor is not valid
1030 Bad flash write source (Source Address is not on a half-word boundary)
1031 Bad flash write destination (Destination Address is not on a half-word boundary)
1032 Bad flash write count (Write count is not a multiple of 2 bytes)
1033 Spare error (not defined)
1034 Bad number of ECC codes (number of ECC words is not expected)
1035 Unsupported EEC mode
1036 ECC engine is in use
1037 Dot Matrix ECC test failed
1038 PDF 417 ECC test failed
1039 Area not allocated for image storage

Error Description
103A The format of a key is not valid
103B Reserved - PHC_LFSR_INIT_ERROR
103C Reserved - PHC_LFSR_NOT_ALLOWED
103D Reserved - PHC_INVALID_SESSION_VALUE
103E Reserved - PHC_BARCODE_TYPE_NOT_SUPPORTED
103F Reserved - PHC_BARCODE_HEIGHT_ERROR
1040 Software erase is not allowed
1041 Attempting to store data at an invalid memory address
1042 Hash comparison failed
1043 Packet size less than the maximum packet size and not the last packet
1044 Application software is not loaded
1045 Image has been marked as obsolete
1046 Image download did not complete
1047 PHC must be in Manufacturing mode to process this command
1048 Bad hash source address (hash source address is not on an 8-byte boundary)
1049 Bad hash destination address (hash destination Address not on an 8-byte boundary)
104A Hash test failed
104B Data name is not valid
104C Message length is different from expected size
104D DES busy error
104E DES key parity error
104F Invalid DES key
1050 Invalid DES result
1051 No Indicia image loaded
1052 No Ad image loaded
1053 No Inscription image loaded
1054 No Town Circle image loaded
1055 PHC No Token Image Loaded
1056 PHC No Entgelt Image Loaded
1057 PHC error reported from MidJet
1058 PHC No Report Image Loaded
1059 PHC No Font Image Loaded
105A PHC Invalid Image In Zone
105B PHC Invalid Column Height
105C PHC Invalid Column Width
105D PHC Invalid Print Zone
105E PHC Invalid Sub Category
105F PHC No Graphics Downloaded
1060 PHC PKV Self-test Failed
1061 PHC Image already loaded
Error Description
1060 PHC PKV Self Test Failed
1061 PHC Image Already Loaded
1062 PHC Bad Dm Symbol Size
1063 PHC Too many Barcode Symbols
1064 PHC Not Enough Barcode Memory
1065 PHC Too Much Barcode Data
1066 PHC No Barcode Info
1067 PHC Unsupported C40 Value
1068 PHC Printer Error
1069 PHC Key Is Not Public
106A PHC No Nonce Available
106B PHC Nonce Does Not Match
106C PHC Unknown Conversion Type
106D PHC Length Not Supported
106E PHC Id Not Found
106F PHC Key Algorithm Not Supported
1070 PHC Key Data Too Large
1071 PHC Key Type Not Supported
1072 PHC Privacy Key Unsupported
1073 PHC Public Key Unsupported
1074 PHC Key Name Not Supported
1075 PHC Wrong Key Revision
1076 PHC Key Already In Memory
1077 PHC Cannot Load Boot Software
1078 PHC Invalid Data Type
1079 PHC No Binary Object Found
107A PHC Key Is Not Private
107B PHC Invalid NTP Argument
107C PHC Self Signed Record
107D PHC Mfg Key Missing
107E PHC Mfg Ranseed Missing
107F PHC Power Up Test Failure
1080 PHC Bad Prng Loading Value
1081 PHC Invalid Prng Seed Size
1082 PHC Illegal Country Id
1083 PHC Unlock Data Size
1084 PHC Snippet Base Address
1085 PHC Snippet Function Address
1086 PHC Snippet Funcid Ng
1087 PHC Invalid Read Size
Error Description
1088 PHC Unknown Msg Def Id
1089 PHC Illegal Hash Size
108A PHC No Signature Information
108B PHC Unsupported Signature Type
108C PHC Too many Register Fields
108D PHC Bad Debit
108E PHC PCN Mismatch Error
108F PHC Sn Mismatch Error
1090 PHC Authentication Not Done
1091 PHC Dof Engine In Use
1092 PHC Money Type Mismatch
1093 PHC Not In Session
1094 PHC Invalid Ascending Register
1095 PHC Invalid Print Head ID in debit
1096 PHC Invalid Nonce In Debit
1097 PHC Session Data Not Available
1098 PHC Config Record Not Loaded
1099 PHC Invalid Message Data Size
109A PHC Snippet Function Does Not Exist
109B PHC SRAM MMU Test Failed
109C PHC Invalid Printer Type
109D PHC Ecdsa160 Not Installed
109E PHC No Room For Key
109F PHC Algorithm Not Loaded
10A0 PHC Too Many Rand VCR Digits
10A1 PHC Snippet Null Data Pointer
10A2 PHC_MISSING_CODE128_INFO
10A3 PHC_NO_CODE128_BARCODE_AREA
10A4 PHC_NO_PERMIT_IMAGE_LOADED
10A5 PHC_INVALID_BARCODE_DATA
10A6 PHC Bad Command
10A7-10FE Reserved
10FF Command not supported in the current stat
Rating Related Error Codes

Rating related error codes are denoted by a "11."
Rating Related Error Codes Table
Error Description
1100 No Error
1101 Could not convert rate decimal position to vault (Rate Manager decimal position
cannot be less than the vault decimal position format)
1102 The Rate Engine is not present (i.e. has not been loaded into flash)
1103 Rates data module(s) was not found in memory when initializing the Rate Manager
1104 The origin ZIP code was not able to be set (i.e. could not be retrieved from vault)
1105 The Rating country code does not match the UIC country code.
1106 Failed to create a semaphore in fnrmaicalldispatch
1107 Failed to obtain a semaphore in fnrmaicalldispatch
1108 Failed to release a semaphore in fnrmaicalldispatch
11D9 Rates Manager was unable to process the supplied origin lodgment
11DC Rates Manager was unable to process a mismatch in the country parameters in the
miscellaneous file for two or more modules
11DE Rates Manager was unable to process the supplied intra ZIP ranges
11DF Rates Manager was unable to process the supplied discount level or tokens
11F5 Rates Manager was unable to process the supplied Language ID
11F6 Rates Manager was unable to process the origin ZIP code from the vault
11FF General Rate Manager fault
Infinity™ Motion Control Software (MCS) Error Codes

Infinity™ MCS error codes are denoted by a "13."
Infinity™ MCS Error Codes Table
Error Description
1300 No errors
1301 Internal direct register (–0h - 7Fh) test failure
1302 External data RAM (0000-FFEFh) test failure
1303 Checksum code (0000-FFFFh) test failure
1304-130F Reserved
1310 Sampling time interrupt overrun
1311 MMC not ready for next cycle
1312 Failed to see trail-edge at feeder sensor
1313 Failed to see lead-edge at transport sensor
1314 Failed to see trail-edge at transport sensor
1315 Feeder motor bind detected
1316 Printer failed to be armed for next print (i.e. did not assert “Ready”)
1317 Printer failed to reset “Print Ready” signal for next cycle
1318 Transport motor bind detected
1319 Cannot start mail flow - Transport LE sensor blocked
MCS Error Codes Table continued on the following page...

MCS Error Codes Table, continued

Error Description
131A Transport stopped while feeding (out-of-sequence)
131B Possible misfeed detected while idle waiting
131C Print Head Controller’s “Print Ready” signal stuck
131D Feed cycle too fast
131E Possible misfeed detected while processing
131F Tape lead-edge sensor blocked at start of tape cycle
1320 Time out occurred for wet tape retrieval
1321 Tape transport motor bind detected
1322 Feeder stream feed (no trailing edge seen)
1323 Transport lead-edge to trail-edge distance (i.e. length) too short
1324 Interlock opened while in motor control
1325 Power Stacker full
1326 No serial NVM acknowledge in a write cycle
1327 No serial NVM acknowledge in a read cycle
1328 Reserved
1329 Possible Mail Skew detected
132A Mail piece gap detected at transport is too close
132B Mail piece too thick
132C-132F Reserved
1330 Tape cutter not home at start of tape cycle
1331 Tape cutter timed out for home sensor transition
1332 Tape lead-edge sensing time-out
1333 Low tape supply detected (i.e. Out of Tape)
1334 Failed to see lead-edge when tape retracted
1335 Exit Sensor
1336 Exit Sensor Jam
1337 Nozzle Position Error
1338 Sealer Stall
1339 Width Sensor too Hot – output voltage too high
133A Width Sensor too Cold – output voltage too low
133B Sealer out of Water
133C Unable to Weight - Multiple Pieces on Transport
133D-133F Reserved
1340 Flash Erase Error
1341 Flash CRC Error while Writing
1342 Flash CRC Error while Reading
1343 Flash Write Error
1344 Reserved
1345 Flash was Initialized when reading
1346 Flash was Initialized when Validating Data
MCS Error Codes Table continued on the following page...
MCS Error Codes Table, continued

Error Description
1347 Flash Initialized after an Address Underflow (Flash may not have been initialized)
1348-1355 Reserved
1356 A/D Initialization Error
1357 A/D Self Calibration Error
1358 A/D was recalibrated prior to a Re-Zero
USB Dongle: External Software Loading Device Error Codes

USB Dongle: External Software Loading Device error codes are denoted by a "17."
USB Dongle: External Software Loading Device Error Codes Table
Error Description
1700 No Error
1701 Adapter not installed
1702 Use of NUL
1703 Invalid command
1704 Flash File System (FFS): File allocation error
1705 Flash File System (FFS): File creation error
1706 Information on card was already uploaded (nothing to upload)
1707 Adapter access error (card possibly removed during upload)
1708 Data error (CRC failed)
1709 Information on card has an old format (cannot load)
170A Attempt to upload a multi-card file out-of-sequence
170B Multi-card upload operation is not supported
170C Country code is not supported
170D-1714 Reserved
1715 Multi-card upload operation requires next card to be inserted in dongle
Postage-By-Phone (PBP) Error Codes

Postage-By-Phone error codes are denoted by a "18."
In the table below there are three columns. The first column contains the traditional
Infrastructure Error Code that is seen the Infrastructure Error screen. The second
column contains the Error Code that would be seen on the UIC’s Meter Error
screen. The third column gives a description of the error.
Postage-By-Phone Error Codes Table
Screen Error Meter Error Description
300 1800 There is an error parsing the XML message sent by the Data Center.
This error is used to indicate a parser error or an XML syntax error,
not an error that occurs because of the message.
301 1801 XML Data ID error
302 1802 The distributor is telling the PBP task to do an unknown service.
UIC Postage-By-Phone (PBP) Error Codes Table continued on the following page...
UIC Postage-By-Phone (PBP) Error Codes Table, continued

303 1803 The PBP task cannot make a socket connection to the Data Center
server.
304 1804 The PSD was not able to generate an AUDIT_RECORD.
305 1805 The PSD was not able to process the AUDIT_RECORD.
306 1806 The PSD was not able to process the COMET PSD KEY RECORD or
generate the COMET AUTHORIZE PSD RSP RECORD.
307 1807 The PSD was not able to generate a nonce.
308 1808 The PSD was not able to process the INFRASTRUCTURE ENABLE
PSD RECORD, INFRASTRUCTURE DISABLE PSD RECORD, or INFRA-
STRUCTURE sSCRAP PSD RECORD.
309 1809 The PSD was unable to process COMET POSTAL CONFIG RECORD.
310 180A The PSD was unable to generate the POSTAGE VALUE DOWNLOAD
REQUEST RECORD .
311 180B The PSD was unable to process the PVD RECORD .
312 180C The PSD was unable to generate the COMET REFUND RECORD.
313 180D The PSD was unable to process COMET REFUND AUTH RECORD.
314 180E The PSD was unable to process the record.
315 180F The PSD was unable to process the record.
316 1810 A “catch all” error. Indicates an error with the state machine or Data
ID or something else.
317 1811 The PBP task could not resolve the URL given by Distributor into an
IP address.
318 1812 This error indicates a formatter specific error. It does not indicate a
send error.
319 1813 The PBP task could not send a message. This is generated by a bad
return value from NU_Send.
320 1814 The PBP task could not receive a message. This is generated by a
bad return value from NU_Recv.
321 1815 PBP tasks waited too long for a message from the Data Center.
322 1816 Data Center has found an exception and returned the GenRsp
message. At this point the PBP task is in control of the dialog.
323 1817 The Data Center did not return the response that the PBP task is
expecting. For example, the UIC sends the Data Center the Sign On
Request the Data Center responds with the Audit Response.
324 1818 Sign On Response from Data Center had a bad completion status.
325 1819 Session ID sent from Data Center does not match the current ses-
sion ID.
326 181A There was an error between the Data Center and the PBP task dur-
ing Audit processing.
327 181B There was an error between the Data Center and the PBP task
during Refill processing.
328 181C There was an error between the Data Center and the PBP task
during Refund processing.
329 181D There was an error between the Data Center and the PBP task
during Authorization processing.
330 181E There was an error between the Data Center and the PBP task
during Enable/Disable/Cancel processing.

331 181F There was an error between the Data Center and the PBP task
during Load Postal Configuration processing.
332 1820 There was an error between the Data Center and the PBP task
during Rekey processing.
333 1821 There was an error between the Data Center and the PBP task
during Load Signed Key Record processing.
334 1822 The PBP task can not continue processing a message from the
Data Center because there was an error in the HTTP sent from the
data center.
335 1823 The Data Center improperly closed the HTTP connection.
336 1824 The Data Center failed to close the HTTP connection.
337 1825 The Data Center sent back a PVD error record when the UIC was
expecting a PVD response record.
338 1826 Status returned by the data center in either the Sign On Response,
general response, or file transfer response is unknown to the UIC.
339 1827 The Data Center does not have the account number registered.
Occurs when data center sends status = 1 in Sign On Response.
340 1828 The Data Center has no record of the meter. Occurs when data
center sends status = 2 in Sign On Response.
341 1829 Data Center problem. Occurs when Data Center sends status = 3 in
Sign On Response.
342 182A A connection between components or boxes timed out at the data
center. Occurs when the data center sends status = 10 in General
Response message.
343 182B The connection between the Data Center and Cash Box timed
out. Occurs when the data center sends status = 11 in General
Response message.
344 182C Connection between Data Center and ice box timed out. Occurs
when Data Center sends status = 12 in General Response message.
345 182D There was an exception at the Data Center. Occurs when the data
center sends status = 13 in General Response message.
346 182E A key was missing at the Data Center side. Occurs when the data
center sends status = 14 in General Response message.
347 182F The Data Center could not parse the message that was sent to
it. Occurs when the data center sends status = 20 in General
Response message or the File Transfer Response message.
348 1830 The Data Center indicates the message is out of context. Occurs
when the data center sends status = 21 in General Response mes-
sage or the File Transfer Response message.
349 1831 The Data Center indicates a parameter is missing in a message. Oc-
curs when the data center sends status = 22 in General Response
message or the File Transfer Response message.
350 1832 The Data Center indicates the format of a parameter is invalid. Oc-
351 1833 The Data Center indicates the format of a parameter is invalid. Oc-
352 1834 The data center wants the UIC to resend the file. Occurs when the
Data Center sends status in File Transfer Response message.

353 1835 There has been a problem with the file transfer. Occurs when the
356 1838 The Data Center indicates there has been a Confirmation Services
error.
357 1839 Data Center indicates there has been a Confirmation Services error.
358 183A There is an internal error with the PBP task inside the UIC software.
The PBP task interacts with the Data Center. This error is related to
the scheduling of messages inside the PBP task.
359 183B Data Center indicates the requested Refill cannot be performed
because there are not enough funds in the customer’s account.
360 183C PSD returned an error during Generate Key Exchange Key process.
361 183D PSD returned an error during Load Secret (Encrypted) Key process.
362 183E Data Center returned an error during Generate Key Exchange Key
process.
363 183F Data Center returned an error during the Load Secret (Encrypted)
Key process.
364 1840 Data Center indicates that the requested Refund cannot be
performed because the customer’s meter is not flagged for
withdrawal.
365 1841 An error has occurred during either the parsing of an XML mes-
sage from the Data Center or generation an XML message that
is sent to the Data Center. This error is reported when the UIC’s
XML Parser or Formatter returns an error. This 2-byte error code
is stored in the Comet UIC Error Log as 18 41 00 XX XX where “XX
XX” is the 2-Byte XML error code. For a definition of the XML error
codes see the UIC source code file xmltypes.h.
366 1842 The UIC is trying to process a Trusted Root Certificate List that is
in an invalid format. This occurs when either the Data Center is
downloading the list to the UIC or when the UIC is trying to read
the list during SSL communication.
367 1843 The UIC is trying to process a Trusted Root Certificate List that is
in an invalid format. This occurs when either the Data Center is
downloading the list to the UIC or when the UIC is trying to read
the list during SSL communication.
368 1844 The UIC cannot perform some operation on the Trusted Root
Certificate List file in the Flash File System. The operations include
opening, writing, reading, and seeking.
UIC Postage-By-Phone Error Codes Table continued on the following page...

UIC Postage-By-Phone Error Codes Table, continued

372 1848 During SSL communications the UIC tries to verify the Data
Center’s server certificate. To do this it uses the Trusted Root
Certificate List file in the Flash File System. The list file is signed to
verify that it is generated by Pitney Bowes. This error occurs when
the UIC cannot verify the signature of the list file.
373 1849 UIC cannot allocate enough memory for some SSL related activity.
374 184A UIC cannot verify the Data Center’s server certificate.
375 184B The EMD parameter BP_PBP_SSL_USAGE_CONTROL parameter
does not contain a valid value.
376 184C During the SSL handshake the UIC detects that the Data Center
Server’s Host Name does not match the Host Name in the Server’s
Certificate and the Host Name sent by the Distributor Server. In
this case the UIC may not be communicating with a trusted Data
Center Server.
Printer Maintenance Controller (PMC) Error Codes

Printer Maintenance Controller (PMC) error codes are denoted by a "19."
Printer Maintenance Controller (PMC) Error Codes Table
Error Description
1900 No Error
1901 Print Maintenance Operation Parameter out of range
1902 PMC did not request maintenance, but was told to perform maintenance
1903 Print Maintenance Operation Type out of range
1904 Unknown major message header
1905 Unknown minor message header (Invalid command)
1906 Unknown class code
1907 Test Pattern ID out of range
1908 Diagnostic operation code out of range –or- PMC Communication Timeout
1909 Diagnostic operation parameter out of range
190A LSB of year in Set Date/Time message out of range
190B MSB of year in Set Date/Time message out of range
190C Month in Set Date/Time message out of range
190D Day in Set Date/Time message out of range
190E Hour in Set Date/Time message out of range
190F Minute in Set Date/Time message out of range
1910 Seconds in Set Date/Time message out of range
1911 Attempt to set PMC time twice
1912 PMC Download Parameter out of range
1913 Attempt to download PMC parameters twice
1914 Sleep mode indicator out of range
1915 Attempt to put into sleep mode when not idle
1916 Imprint mode out of range
1917 Imprint orientation out of range
UIC Printer Maintenance Controller (PMC) Error Codes Table continued on the following page...
UIC Printer Maintenance Controller (PMC) Error Codes Table, continued

Error Description
1918 Printer does not support Sleep Mode
1919 Printer does not support requested imprint mode
191A Printer does not support requested operating mode
191B Requested image characteristics out of memory
Error Description
191C Requested image characteristics invalid
191D Printer does not support requested image vertical resolution multiplier
191E Printer does not support requested image horizontal resolution multiplier
191F Invalid data packet number
1920 Invalid command received while initializing
1921 PMC NVM access error (e.g. corrupted NVM)
1922 Cannot perform requested move carriage command (cap in “closed” position)
1923 Illegal Main state entered
1924 Illegal Preparing to Print state entered
1925 Illegal PG Initial Sequence state entered
1926 Illegal Move Carriage state entered
1927 Illegal Cap Open state entered
1928 Illegal Cap Close state entered
1929 Illegal Wiping state entered
192A Illegal Spitting state entered
192B Illegal Cleaning state entered
192C Illegal Ink Supply state entered
192D Illegal CR Initial Sequence state entered
192E Illegal Cap Open Sequence state entered
192F Illegal Cap Close Sequence state entered
1930 Illegal Base Timer state entered
1931 Illegal Task Timer state entered
1932 Illegal Dispatch Message state entered
1933 Illegal Link Layer Receive state entered
1934 Illegal Link Layer Transmit state entered
1935 Illegal Collect Spit Ink state entered
1936 Illegal Pump Init state entered
1937 Illegal PG Suck Sequence state entered
1938 Illegal Activate Purge Motor state entered
Error Description
1939 Illegal Power Down state entered
193A Illegal Perform Maintenance state entered
193B Illegal Go To Home Position state entered
193C Illegal Capping state entered
193D Illegal Initialize PMC state entered

Error Description
193E Illegal Perform Diagnostic state entered
193F Illegal Perform Replacement state entered
1940 A framing error has occurred
1941 An overrun error has occurred
1942 Buffer size exceeded
1943 Communications failure
1944-194F Reserved
1950 DOT_CLK signal error
1951 Print head over temperature error
1952 Print head warming-up error
1953 ASIC access error
1954 Print head to hot to remove
1955 ASIC version error
1956 Spit time out error
1957 Printed image has a duty cycle greater than 50%
1958-1960 Reserved
1961 Print head access error
1962 Envelope printing position error
1963 Tape printing position error
1964 Home position error
1965 Cannot move carriage - Cover Open
1966-1970 Reserved
1971 Cap open error
1972 Cap close error
Error Description
1973 Pump error
1974-1980 Reserved
1981 Ink tank access error
1982 Reserved
1983 Ink tank supply error
1984 S2 Failure
1985 S2 Intermittent
1986-19EC Reserved
19ED No Print head installed
19EE No Ink tank installed
19EF Timeout occurred when attempting to communicate with the PMC
19F0 Aborted
19F1 Deadman timer expired
19F2 Illegal position of carriage movement
19F3 Reserved

Error Description
19F4 Illegal Power On state entered
19F5 Illegal Power Off state entered
19F6 Illegal Emergency state
19F7-19FF Reserved
Presets Related Error Codes

Printer Maintenance Controller (PMC) error codes are denoted by a "1B."
Printer Maintenance Controller (PMC) Error Codes Table
Error Description
1B001 Reserved
1B02 Preset has an invalid number of items
1B03 Account password is required during preset restore
Universal Serial Bus (USB) Error Codes

Universal Serial Bus (USB) error codes are denoted by a "1C." These error codes are
listed in usbderr.h.
Universal Serial Bus (USB) Error Codes Table
Error Description
1C00 An error occurred in USBDLOC
1C01 Bulk transfer failed
1C02 Failed to get a Transfer Descriptor
1C03 Bulk Endpoint deletion failed
1C04 Bulk Endpoint creation failed
1C05 An unknown USB device is attached to the system
1C06 Invalid value for message pointer
1C07 Invalid message request
1C08 Bulk Pipe pointer invalid
1C09 Bulk Pipe device invalid
1C0A Bulk pointer invalid
1C0B User Request Pipe pointer invalid
1C0C User Request Pipe Device invalid
1C0D User data block pointer invalid
1C0E Device Configuration failed
1C0F No interfaces remaining
1C10 Failed to set a devices address
1C11 Failed to get a devices configuration descriptor
1C12 Failed to get a devices initial configuration descriptor
1C13 Failed to get a devices device descriptor
UIC Universal Serial Bus (USB) Error Codes Table continued on the following page...
UIC Universal Serial Bus (USB) Error Codes Table, continued

Error Description
1C14 Failed to get a devices initial device descriptor
1C15 Failed to create a bulk/control endpoint
1C16 Ethernet Driver tried to issue a Bulk In Request but failed
1C17 Ethernet Driver tried to issue a Bulk Out Request but failed
Postage-By-Phone PSD Error Codes

This class of errors is reported by the UIC when the PSD returns an error during
a Postage-By-Phone operation. The definitions of these errors can be found
in the document VA97008 “Postal Security Device (PSD) to UIC Interface Protocol
Specification.” In the Comet UIC Error Log these errors are reported as 1F PP PP PP
PP where “PP PP PP PP” is a 4-Byte error code from VA97008.
Escalation
Contents
DM Infinity™ Field Escalation Procedure. . . . . . . . . .8-3
DM Infinity™ R750/R760 Series Service Manual Chapter 8: Escalation
Chapter 8: Escalation
DM Infinity™ Field Escalation Procedure

 CSR has 30 minutes to diagnose the problem.
 If the problem is diagnosed, a time estimate must be given to the
customer.
 If the problem isn’t diagnosed within 30 minutes, the CSR must escalate
to a Senior CSR and the Service Manager. In the case of a meter issue, the
Manager will notify the local GMS Manager for assistance and escalation.
The Senior CSR should try to diagnose the problem over the phone, based

on the symptoms described by the site CSR. A decision will be made by
the Senior CSR to go to the site if unresolved. The customer, along with the
Service Manager, must be notified of the status along with an ETA by the
Senior CSR.
The Senior CSR has 45 minutes to diagnose the problem.

If the problem is not diagnosed by the Senior CSR, a call will be made to

TSS, the Service Manager, and Division Director.
The senior CSR will take over the communications from this point. In

no case is the presence of the senior CSR to be considered relief or
replacement for the site CSR. The site CSR is still the problem owner.
No one will leave the site with a machine in the undiagnosed condition.

If parts are required for diagnoses, confirmation on parts availability must
be made prior to leaving the site and the customer, service management
must also be informed.
Once a problem has been escalated, all parties involved must be kept

advised.
Chapter 8: Escalation DM Infinity™ R750/R760 Series Service Manual
Recommended Preventive
Maintenance Schedule
Contents
DM Infinity™ Recommended
Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . .9-3
DM Infinity™ R750/R850 Series Service Manual Chapter 9: Preventive Maintenance
Chapter 9: Preventive Maintenance Schedule

DM Infinity™ Recommended Maintenance Intervals
UIC User Interface Control

Action Frequency
Wipe down the UIC with a damp rag. Weekly or as necessary
Upper Transport Section

Action Frequency
Wipe down transport cover with a damp rag. Daily or as necessary
Replace transport belt. 10,000,000 cycles or as necessary
Lower Transport Section

Action Frequency
Replace Lifter. When excessive wear is visible
Clean Idler Nip Sleeve. Clean by removing and dunking in cold water; use
scotch scrub pad.
Replace Idler Nip Sleeve. 10,000,000 cycles or as necessary.
Clean Photocells and LEDS. Vacuum or Blow down the mailing machine before
each shift or as necessary.
Print Engine Section

Action Frequency
Print Head Cartridge Clean every 3,000,000 print cycles.
Replace every 6,000,000 print cycles.
Filter Clean with a Q-tip every 1,000,000 print cycles.
Replace after 6,000,000 cycles or as necessary.
Printhead Capping Station Filter Clean with water; can be replaced (P/N QA4-0430-
000). Comes in a package of 10.
Wiper Blade Assembly Wash and clean every 1,000,000 print cycles.
Replace after 3,000,000 cycles or as necessary.
PMC PWA Replace every 200,000,000 print cycles or every 7
years, whichever happens first.
(NOTE: DO NOT remove the Print Head unless a clean nozzles/purge operation doesn't
fix the nozzle recovery. When poor printing is observed, perform the printer nozzle
cleaning operation from the UIC screen.)
DM Infinity™ R750/R760 Series:
Glossary
Contents
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
DM Infinity™ R750/R760 Series Service Manual Glossary
Glossary
Accounting A feature of the mailing system that allows you to charge postage to individual
accounts.
AccuTrac™ Mail Accounting A Pitney Bowes ;mail accounting system software application that allows you
to record postage transactions to track costs to accounts or customers.
Advertisement Advertisements contain messages and graphics you can print next to the meter
stamp.
Alpha Keyboard The part of the keyboard used to enter accounts and other set up information.
Alphanumeric Text Text consisting of alphabetical and numerical symbols that can include
punctuation marks and other conventional symbols.
Arrow Keys The keys you can use to move to new menus, scroll through menus, and select
options.
Art Cart Slot This slot is on the right side of the IntelliLink® Control Center on the mailing
machine and accepts the plug-in art card. The art card contains ads and
inscriptions.
BTA Brushless torque activator device used to move the ski.

Budget Manager This is an optional, enhanced accounting package you can acquire for your DM
Series Digital Mailing System meter. It allows you to create more accounts
with higher level of detail.
Calibrate The action performed which sets the scale at zero in order to assure accuracy.
Cap The cap is a component located in the maintenance module. The cap seals the
print head when it is not in use or being wiped.
Class Key Enables you to select the correct class for your mailing (e.g. First Class, Pre
sorted).
Clear Key Press to clear an entry or if no data has been entered; and press to take you to
the previous screen.
Communications Port Place to connect an optional Pitney Bowes printer or a PC.

Control Center the IntelliLink® Control Center is the module mounted on top of the mailing
machine that contains the graphic display, function keys, alpha and numeric
keys and the Postal Security Device (PSD).
Data Exchange Importing account information to a program on your PC.

Downstream The portion of the meter or MOS located beyond or after the area where the
operator is working
DPI Dots Per Inch
SM_AFS_METE_092004_RevA Glossary-3
Glossary DM Infinity™ R750/R760 Series Service Manual
DSP Digital Signal Processor chip
Error Message An indication that notifies the operator of a disabling event (i.e.,out of ink).
External Device Port Plug on the machine that allows connection to an optional external device,
such as a PC.
Feed Deck The area of the mailing machine where you feed the envelopes.
Funds The amount of money in your Postage meter (Postal Security Device - PSD).
Funds Key Press to get information about funds used in a job, add funds to your meter,
enter new refill amounts or get Postage by Phone®
Meter Payment System balance.
Glyph This term describes a dense bar code consisting of two dimensions or a matrix.
Home Position Same as Maintenance Position.
Host Device or board that controls all machine functions.
Indicia See Meter Imprint.
Ink Cartridge Cartridge containing the ink used to produce the meter stamp.
Inscription An optional message such as "First Class" or "Non-Profit," that prints vertically to
the immediate left of the postage imprint.
Inspection A meter check required by USPS.

IntelliLink® Control Center ( ICC) the IntelliLink® Control Center is the module mounted on top of the
mailing machine that contains the graphic display, function keys, alpha
and numeric keys and the postal Security Device (PSD). The module is also
refered to as the UIC, User Interface Controller.
LED Light Emitting Diode.

Lock Code A code that locks the mailing system with a four digit password preventing
unauthorized use of your meter.
Low Funds Warning May set machine to warn you when your funds go below a specified amount.
Lower Transport Fixed sub-assembly containing the print engines, nip assemblies, TJC, and BTA.
Maintenance Position The print head sub-assembly will be parked above the maintenance module.
MCS Motion Control Software.
Menu Key Press to view the main settings and options available.
Meter See Postal Security Device.
Main Controller Board New name for TJC Board (TurboJet Control Board)
Glossary-4 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Glossary
Meter Imprint Postage stamp printed directly on a piece of mail or tape using a meter
(or Meter Stamp) device in place of traditional glue or adhesive affixed stamps. This type of
postage requires a special form of indicia called an 'information based indicia"
(IBI). The US Postal 's IBI Program is the program that makes printing of postage
by a meter device possible.
Mode Key Press to choose from a variety of mail processing modes.
Modem That part of the mailing system that dials the Pitney Bowes Postage By Phone®
Meter Payment System center and transfers information over the phone.
MMC Mailing Machine Controller.
MOS Modular Output System / Mail Output System.

Pawl This component is located in the print engine maintenance module. The pawl
locks down the print head assembly so it remains parked over the maintenance
module.
PC Photocell
PHC Print Head Controller
PMC Print Maintenance Controller
Postage by Phone® System Pitney Bowes system that allows purchasing postage over the phone line.
Postage Meter See Postal Security Device
Print Engine Print engine assembly consists of the print head, maintenance and carriage
sub-assemblies.
Print Head The print head assembly consists of the print head, maintenance and carriage
sub-assemblies.
Print Head Cartridge The print head cartridge is the component that actually dispenses or sprays ink.
Print Position The print head assembly will be located towards the operator side in the
operating position.
PSD Postal Security Device is the non-serviceable prom located in the UIC that
identifies the meter.
Printer Nozzle The mechanism in the print engine that sprays ink onto the envelope or tape.
Prompt A displayed message requesting you to respond to a choice, condition, or action.
Quick Refill The refill repeats the same amounts of the previous refill.
Rate Update Changing of the postal rates by the USPS.
Reports Key This key allows you to view or select a report to print.
SM_AFS_METE_092004_RevA Glossary-5
Glossary DM Infinity™ R750/R760 Series Service Manual
RTP Real Time Transport protocol primarily used by APS mail inserters.
Screen Keys The five keys directly to the left of the display screen that allow you to select
options from the menus displayed on the screen.
Skew This term describes when the mail piece does not travel correctly down the MOS
in a straight path.
Ski A component located in the Lower Transport used to momentarily force the mail
piece up against the print head.
SMR Series Module Revision (used for hardware/software version control).
Stacker The holder at the end of the feeder path where mail is deposited. Two types of
stackers are available: Tabletop drop-stacker and power-stacker.
Tape Position The print head will be located closest to the non-operator side.
Test Pattern The pattern printed during a test to show the clarity of the meter imprint.
TJC Board Now known as Main Controller Board, (see MCB).
Trip Photocell/LED This photocell is also called the debit photocell because it causes the meter to
cycle and print postage.
UART Universal Asynchronous Receiver Transmitter is used to manage modems and
serial communications onboard the TJC.
UIC User Interface Controller is the unit that houses the postal Security Device (PSD)
and allows operators to set up the meter. Also refered to as the ICC, the
IntelliLink® Control Center. This module is mounted on top of the mailing
machine that contains the graphic display, function keys, alpha and numeric keys
and the Postal Security Device (PSD).
Upper Transport Hinged sub-assembly located above deck containing motor belt and UIC dock.
Upstream The portion of the meter or MOS located prior to or before the area where the
operator is working.
USB Port Universal Serial BUS is an external BUS standard that supports data transfer
rates up to 12 mbps.
Wiper Blade Part of the printing assembly that wipes excess ink off the print head.
Glossary-6 SM_AFS_METE_092004_RevA
37 Executive Drive
Danbury, Connecticut 06810-4182
Tel: 203.739.3713
Web: http://dmt.service.support/cswebsite/pmcs.cfm
SM_AFS_METE_0092004_RevA © 2005 Pitney Bowes Inc. All rights reserved. Printed in USA

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DM Infinity™

Subject Matter Experts:

©2005 Pitney Bowes Inc.

Chapter 1: Safety and Theory of Operation

Chapter 2: UIC Installation Instructions

Initial Inking of R750/R760 System 2-19

Chapter 3: 6500 Meter Withdrawal/Installation Process

Chapter 4: DM Infinity™ Print Engine

Print Engine Assembly Removal 4-17

Chapter 5: DM Infinity™ Upper Transport

Chapter 6: DM Infinity™ Lower Transport

Chapter 7: DM Infinity™ Error Codes

Art Card Related Error Codes 7-14

Chapter 9: Preventive Maintenance Schedule

What's In This Book

 Chapter 1: Safety and Theory of Operation

Typographical and Keyboard Conventions

Typographical and Keyboard Conventions

Acronyms and Abbreviations

Acronyms and Abbreviations

Introduction-xii SM_AFS_METE_092004 _RevA

Related Web Sites

Support Phone Numbers

Introduction-xiv SM_AFS_METE_092004 _RevA

Chapter 1: Safety and Theory of Operation

1-4 SM_AFS_METE_092004 _RevA

Static Prevention: Working with Electronics

Figure 1-1: Ground Yourself

1-6 SM_AFS_METE_092004 _RevA

Material Safety Information

Table 2: Hazardous Ingredients

Table 3: Hazard Identification

Table 4: First Aid Measures

1-8 SM_AFS_METE_092004 _RevA

Table 5: Fire Fighting Procedures

Table 6: Accidental Release Measures

Table 7: Handling and Storage

Table 8: Exposure Controls and Personal Protection

Table 9: Physical and Chemical Properties

Table 10: Stability and Reactivity

Table 11: Toxicological Information

Table 12: Ecological Information

1-10 SM_AFS_METE_092004 _RevA

Table 13: Disposal Considerations

Table 14: Transport Information:

Table 15: Regulatory Information

1-12 SM_AFS_METE_092004 _RevA

Figure 1-2: DM Infinity ™ Printer Ink Systems Diagram

NOTES: Buffer tank balances pressure and vents cartridge;

Ink Cartridge and Ink Cartridge Holder

Print Head (Consumable)

Figure 1-3: Print Head

1-14 SM_AFS_METE_092004 _RevA

Removing the Print Head and Print Head Ink Cartridge

Print Head Ink Jets

FIM Two Dimensional Postal

Figure 1-4: Letterbox Indicias

Print Head Specifications

Figure 1-5: Inkjet Technology

1-16 SM_AFS_METE_092004 _RevA

Light Tower Indicator Status

Figure 1-6: Light Tower Indicator Status

Light Tower Indicator Status Table