ORGANIZATION

Volunteers of America - Minnesota and Wisconsin

POSITION
President and Chief Executive Officer

BRIEF
Ballinger|Leafblad is pleased to partner with
Volunteers of America - Minnesota and Wisconsin
in the search for its next President and Chief
Executive Officer.
 ORGANIZATIONAL OVERVIEW
Minnesota and Wisconsin
A committed staff of over 770 professionals along with 1500 volunteers is the heart and
soul of Volunteers of America - Minnesota and Wisconsin. The organization has 110
locations in Minnesota and Wisconsin. The organization is led by the President and Chief
Executive Officer, who reports to an independent board of directors made up of volunteer
community and business leaders. The operating budget for fiscal year ending June 30, 2020
is approximately $46 million, with $31 million provided through government funding and
$14.5 million generated by program service fees and the balance coming from other sources.

National
Volunteers of America (VOA) is one of the nation’s largest and most-respected social
service organizations, serving 1.5 million people in over 400 communities in 46 states as well
as the District of Columbia and Puerto Rico each year. In addition, at a national level, VOA
is a unique ministry of service based on compassion and a desire to share and provide
services to people of all backgrounds.

VOA operates through 30 local affiliates; each is individually incorporated and governed by
local boards of directors, and chartered to carry out the organization's mission in a
particular geographic area.

“ Our strong stewardship positions us to keep investing

in compassion and the communities we serve.

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HISTORY
National Volunteers of America was founded in 1896 by
Ballington and Maud Booth. Ballington Booth described the
special role of VOA as “an organization which brings together
the work of the church and the work of the social service
organization.”

Volunteers of America was founded in Minnesota in 1896 and

in Wisconsin in 1929. The two organizations merged in 2013
forming one of the oldest and largest health and human
service organizations in the upper Midwest.

CEO TRANSITION
This exciting opportunity is available due to the retirement
of Paula Hart, President and CEO since 2011. The organization
recently completed a 5-year Strategic Plan for the years
2020-2024, focused on becoming a national model of
excellence in human services while continuing to be a strong
and innovative nonprofit organization.

DIVERSITY AND INCLUSION

Volunteers of America - Minnesota and Wisconsin supports
the following statement of diversity and inclusion:

In pursuit of our mission - to help people build hope, resilience

and well-being - we commit to:

Serve a wide range of people and communities — embracing

and valuing diversity;

Recruit a diverse board of directors, staff, and volunteers;

Partner with funders to achieve our shared diversity,

inclusion and equity goals;

Identify and work with diverse vendors, contractors and

consultants;

Advocate public policy that advances inclusion and equity;

inter-cultural understanding through learning opportunities
and intentionally inclusive dialogue; and

Cultivate an environment that vigorously commits to the

development and success of people with identities seen and
not seen that have been historically marginalized. We
acknowledge that identity is a visible and invisible set of
attributes, preferences and experiences.

We apply the principles of diversity, equity and inclusion in

our policies and practices. We embed these principles in our
strategic plan. We understand these commitments as a
continuous process, which we believe will contribute to a more
equitable, sustainable, peaceful, and just world... a world that
fulfills God's hope for all of us.
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 VOLUNTEERS OF AMERICA -
MINNESOTA AND WISCONSIN LOCATIONS

VALUES

Compassion
Integrity
Perseverance

MISSION
We help people build hope,
resilience and well-being
SERVICES AND PROGRAMS
Through more than 60 services, Volunteers of America -
Minnesota and Wisconsin touches the lives of more than
24,000 people in 110 locations.

FOSTER CARE programs offer residential care for

emotionally and/or behaviorally challenged children who
cannot live with their birth parents. The programs also
VISION
monitor and support participating foster home families.

We envision communities MENTAL HEALTH CASE MANAGEMENT offers

where all lives are uplifted coordination of services, enabling individuals with severe
emotional disturbances or mental health issues to either
remain at home or in the community,

Specialties include Outpatient Therapy serving ages 11-25 to

MOONSHOT
Be a national model of excellence
in health and human services
address suicidal ideation, self-harming behavior, and other
challenges.
Deaf, Hard of Hearing, and Deafblind Services support
school, clinic, and community-based therapy for children,
adolescents, young adults and their families. Staff are fluent
in American Sign Language.

EDUCATION SERVICES include Charter School Authorizing

for Minnesota charter schools that provide successful
learning opportunities to students in small, educationally
creative settings. Authorization includes strong oversight,
accountability and resources to help charter schools
succeed.

VOA High School is a state-approved alternative program

serving Minneapolis Public School students.

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 SERVICES AND PROGRAMS, cont’d.

RESIDENTIAL TREATMENT CENTERS support mental

health and communication for struggling children,
adolescents and their families to improve their quality of
life and help them lead successful lives in their homes and
community. Residential Treatment Centers include Avanti
Center for biological females ages 13-18 who are
experiencing a mental health crisis and need residential
treatment, short-term evaluation, or shelter.
25,074 Children’s Residential Treatment Center treats severely
emotionally disturbed children ages 11-17 who suffer
People Served primary psychiatric challenges such as mood and anxiety
disorders, personality disorders, self-destructive behavior,
in 2018 eating disorders, and thought/dissociative disorders.

Bar None Residential Teatment Center treats at-risk males,

ages 12-18, offering a variety of residential treatment and
aftercare services, as well as evaluation and stabilization
options, for emotional and behavioral problems.

Omegon Residential Treatment Center treats 12 to 17-year

old male and female adolescents who are experiencing
serious emotional, social and/or behavioral disorders,
combined with abuse/dependency of mood altering
chemicals.

COMMUNITY SERVICES FOR OLDER ADULTS in

Minnesota and Wisconsin include Assisted Living,
Culturally Responsive Caregiver Support and Dementia
Services, Estate & Elder Law Services, Hmong Elder
Connections, Protective Services & Center for Excellence in
Supported Decision Making, Senior Mental Health, Care
Management and Consultation, Adult Day Programs,
Highrise Social Services, Park ElderCenter, and Senior
Nutrition.

The RSVP Program identifies volunteer opportunities for its

members who are age 55 and over that meet their individual
skills, interests, schedule and geographic availability.

COMMUNITY JUSTICE Amicus has been a leader in service

in the criminal justice arena for over 50 years and merged
with Volunteers of America - Minnesota and Wisconsin in
2013. Its mission is to partner with people currently being
supervised by the criminal justice system or those with a
criminal record and community members to help build
successful lives and stronger communities. Amicus provides
one of the state's longest-standing and most successful
transitional mentoring programs for those leaving
incarceration.
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SERVICES AND PROGRAMS, cont’d.

SERVICES FOR PEOPLE WITH SPECIAL NEEDS include

housing in a community residential setting in Minnesota and
Wisconsin. Individualized services are also provided for
children and older adults with developmental or physical
disabilities, and those with mental illness tailored to support
their needs in a home, apartment or other community living
situation.

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INNOVATION at VOLUNTEERS OF AMERICA
MINNESOTA and WISCONSIN
Volunteers of America - Minnesota and Wisconsin is a 123-
year old agency that each day rededicates itself to becoming
a national model of excellence in health and human
services. VOA helps people build hope, resilience and well-
being in their lives through innovative services such as:

Apartment Hub for People with Special Needs is a pilot

service in central Minnesota that leverages technology to
support people with disabilities as they rent apartments
that are fully integrated into the community.

Center for Excellence in Supportive Decision Making

addresses abuse and overuse in guardianship. It is
enhancing quality of life by increasing knowledge and
awareness through its launch of a statewide model of
excellence to improve guardianships and promote
alternatives.

Community Health Workers provide culturally and

linguistically relevant support and services to Minneapolis
Public Housing Authority residents.

Community Justice Services Men of Rafiki serves African

American men involved with the criminal justice system
through comprehensive, culturally responsive services to
assist in building new lives upon release. Sisters Helping
Sisters is an innovative gender-specific re-entry program at
the state prison in Shakopee.

Culturally Responsive Caregiver Support and Dementia

Services is responsive to a pressing need for caregiver
support for African Americans, East African and Hmong
community members facing dementia. This service features
the only mobile medical unit in the country that focuses on
dementia awareness and services.

Hmong Elder Connections offers positive cultural,

educational and social experiences for older adults of the
Hmong community to help preserve their physical and
emotional health and well-being.

Vona Center for Mental Health offers school-based mental

health services specializing in the deaf and hard of hearing
community as well as other underserved populations across
the state.

Youth Residential Treatment Aftercare Services is grant-

funded for youth transitioning back to the community after
long-term residential treatment for mental health and
chemical dependency crises.
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CULTURE

Staff throughout Volunteers of America - Minnesota and Wisconsin are committed and
passionate about the mission of the organization. The following comments are examples of this
commitment:

 We are here for who we serve. It's a compassionate place. Care for others is our
mindset.
 At VOA, we're about social justice and spirituality.
 In our culture, all are welcome,; that includes clients and fellow staff members. I
feel welcomed wherever I go in the organization.
 I love that our services are broad and complex. There is a reach to our work that I
feel good about.
 We're a high performing organization. We do good and we achieve results.
 There is an emphasis on our journey toward full inclusion and equity. We are all
focused on being intentional about diversity and inclusiveness.

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VOLUNTEERS OF AMERICA - MINNESOTA AND
WISCONSIN BOARD OF DIRECTORS

The VOA Board of Directors includes leaders

from the community with expertise in
operations, finance, human resources, human
services, public policy, education, and the
public sector. The board provides strategic
direction and governance to the organization.

John Buske (Chair) Dr. Lia Knox

Retired Vice President and CFO, Chief Executive Officer
Memorial Blood Centers Knox Behavioral Health Solutions, LLC

Pam Hull (Vice Chair )

Mandorla Consulting, LLC Leah Kondes
Account Supervisor
Peter Sop (Secretary) Padilla
Senior Vice President
Wells Fargo Middle Market Banking Jane Marrone
Real Estate Advisory Division Principal
Gray Plant Mooty
Bruce Beckman (Treasurer)
Vice President Finance
Entegris, Inc. Sam Simmons
Behavioral Consultant and
Vivek Bharti Workshop Facilitator
(former )Vice President of Strategy &
Marketing, Flex Holly Stadler
Retired Associate Vice President of
Lynn Blake Change Management/Consultant
Principal Roosevelt University, Chicago
LL Blake Consulting, LLC

Mary Beth Davidson John Turnipseed

Retired, Intergovernmental Relations
Karlye Emerson
Vice President Corporate Strategy
and Human Capital
Landscape Structures
Executive Vice President
Urban Ventures
Taejong (TJ) Yang
Senior Vice President
Optum/UnitedHealth Group

Paula Hart Tiffany Zitzewitz

President and CEO Principal
Volunteers of America - MedTrend, Inc.
Minnesota and Wisconsin

Lynnette Heath (Past Chair)

Executive Vice President & Chief
Human Resources Officer
nVent

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 P R OF
N

IL
SITI O

E
PRESIDENT & CEO
PO

The President and CEO provides the strategic leadership and overall direction of Volunteers
of America-Minnesota and Wisconsin.

The President and CEO reports to the Board of Directors. Primary relationships include Chair
of the Board, Board of Directors of Volunteers of America, reporting Senior Staff, Funders,
Government Agencies, and Volunteers of America Local Affiliate Presidents.

The Minnesota main office location is in suburban Minneapolis; the Wisconsin main office is
located in suburban Milwaukee.

Management Responsibilities
The President and Chief Executive Officer oversees the development and administration of
programs and operational activities of the agency while ensuring the agency’s resources are
used in such a way as to assure maximum benefits to the client and the community.
Responsibilities include the management of all technical, financial and personnel measures
along with operational and administrative management, fund-raising/resource development
and strategic planning.

The President and CEO is required to become a Volunteers of America minister within three
years of employment.

A total of 767 professional staff work in the organization along with over 1,500 volunteers.

The executive leadership team reporting directly to the President & CEO is:

Chief Operating Officer

Vice President of Finance
Vice President & Chief People Officer
Vice President of Mission Advancement
Vice President of Information Technology
Ministry & Spiritual Care Director
Director of Performance Excellence

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 P R OF
N

IL
SITI O

E
PRESIDENT & CEO
PO

RESPONSIBILITIES
Organizational Leadership

• Provide strategic leadership, internally and externally, as the lead ambassador for the
mission, vision, goals and objectives of the organization.
• Oversee operations and achieve results; ensure program efficiency, quality, service, and
cost-effective management of resources.
• Develop and lead a positive, engaged culture that supports the mission of the agency,
serves its clients and staff and encourages inclusion, collaboration and excellence.
• Communicate a vision that is well-understood, widely supported, and effectively
implemented. Communicate actively with a broad array of stakeholders.
• Lead and motivate the organization to make the changes necessary to achieve results.

External Relations
• Build effective relationships with key stakeholders including board members, funders,
financial institutions, clients, suppliers and employees.
• Collaborate with affiliate agencies and member associations to develop partnerships and
initiatives.
• Represent the agency at legislative sessions, media, community meetings and formal
functions; establish and maintain key government relationships.
• Advance thought leadership; participate actively in conferences and meetings of
collaborative organizations; serve on select boards.

Strategic and Financial Leadership

• Provide strategic direction; recommend strategic initiatives congruent with mission.
• Develop an annual financial plan that encompasses current and future programs/initiatives.
• Review financial reports and determine status/progress toward attaining objectives.
• Assess new opportunities in program operations, marketing venues, and other key initiatives
through financial projections with return on investment and value-added prospects.
• Evaluate and assess strategy; identify, recommend and implement changes.

Talent Development
• Attract, develop, and retain a high-achieving, cohesive management team.
• Provide coaching, leadership and professional development for staff.
• Direct the work of the leadership team; conduct succession planning for key positions.
• Boldly uphold principles and practices of diversity, equity and inclusion.

Board Development
• Partner with Board of Directors to set strategy and deliver desired results for the
organization.
• Actively participate in all aspects of the Board development process.
• Support and guide the Board’s governance, composition and committee structure.
• Maintain strong communication with the Board regarding operational results, changes,
recommendations and trends, as well as timely updates regarding critical business
developments and issues.
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 P R OF
N

IL
SITI O

E
PRESIDENT & CEO
PO

QUALIFICATIONS
Experience and Education
• Significant leadership experience in a complex, multi-location, multi-programmatic
organization, ideally over $20 million, along with related educational credentials.
• Experience leading a non-profit organization providing integrative human services.
• Record of success in growing an organization by finding new and improved ways to
serve clients.

Executive Skills, Characteristics and Abilities

• Passion for mission and people served.
• Mature executive judgment/intellectual and emotional maturity. Entrepreneurial,
results-oriented spirit with analytical, critical thinking and problem-solving abilities.
• Commitment to diversity, equity and inclusion in all forms/high cultural competence.
• Political savvy and the ability to cultivate strong working relationships with internal
and external stakeholders at all levels.
• Strategic thinking and planning skills to create, share and implement a broad
organizational vision.
• A record of exemplary leadership, coaching and support of senior level professionals.
• Thought leadership and ability to influence in the field of human services.
• Unquestionable professional ethics, integrity, and accountability in all actions.

LOCATION

This position is based at the Minneapolis office, and actively supports all locations of
Volunteers of America - Minnesota and Wisconsin.

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THE TWIN CITIES, THE BOLD NORTH,
THE LAND OF 10,000 LAKES

MEET MINNEAPOLIS & ST. PAUL

The Twin Cities of Saint Paul and Minneapolis are a unique

blend of small town and major cosmopolitan hub. Both urban
cores boast a thriving business atmosphere. Saint Paul, as the
state capitol, is home to state government and has a more
300
historical vibe. Minneapolis is the larger and more commercial Parks and miles of
of the two cities. biking.
Outside of the central downtowns, however, both cities have
many distinct neighborhoods, and residents identify more
with their individual communities than with the larger city as
a whole. Housing in our friendly neighborhoods is varied and 900+
offers something for all.
Lakes in the Twin
Cities metro area.
“
WHEN THE TWIN CITIES HOSTED THE SUPER BOWL
IN 2018, IT CAST AN INTERNATIONAL LIGHT ON WHAT
THE ORGANIZING COMMITTEE DUBBED
THE BOLD NORTH. 60+
Museums in the
IT ALSO GAVE THE WORLD AN UP CLOSE & PERSONAL
metro area.
VIEW OF WHAT THOSE OF US WHO LIVE HERE
ALREADY KNEW - MINNESOTA NICE IS FOR REAL.

”
The Twin Cities are part of Hennepin County, named for
Father Louis Hennepin, an early explorer of the interior of
North America. Hennepin County is the state's most populous
and consists of 45 cities and boundless opportunities.

The area lives up to its Bold North tagline in every way.

Residents enjoy four very distinct seasons, none of which will
let you down. According to WalletHub, Minneapolis ranks 12th
in America for cities with the most green space. Both cities
share a common root of being river towns, and the great
outdoors is a major attraction for residents and visitors alike.
In addition to the mighty Mississippi River, there are more
than 900 lakes in the metro area and surrounding suburbs,
upwards of 300 parks, and miles of biking and walking trails.

Nearly every weekend in the summer there are several

outdoor events for participants and spectators—triathlons,
biking races, running races, boat races, water skiing
competitions, cultural celebrations, golf tournaments, and
more.

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ENTERTAINMENT In the Land of 10,000 Lakes and
with the nation's #1 park system, there is always
fun to be had in the region. Hiking and biking
trails, swimming beaches and pastoral lakeside
settings are embedded in the Twin Cities culture.
The summer highlight for many Minnesotans is
the Minnesota State Fair. One of the largest of its
kind in the country, ours is a world-class
showcase of Minnesota’s best in agriculture,
industry, arts and entertainment.
Many Hmong and Vietnamese restaurants and
shops are located in the Frogtown neighborhood as
well on andaround University and Lexington
Avenues. Hmongtown Marketplace on Como
Avenue and Hmong Village on Johnson Parkway on
Saint Paul’s East Side feature a wide variety of
traditional foods, clothing, fabrics and crafts, as well
as farmers markets.

As summer turns to fall, the region puts on a

breathtaking autumn show that draws visitors
from miles around. And the active lifestyle of
Minnesotans doesn’t go dormant during the
winter either. Being hardy in every way, we take
advantage of the miles of cross-country skiing
trails, downhill ski areas, ice skating,
snowmobiling, sledding, and ice fishing.

In recent years Minneapolis and Saint Paul have

become two of the most diverse cities in America.
Almost six percent of the population identifies as
LGBTQ, with many Twin Cities’ organizations in
arts, politics, culture, advocacy and religious
sectors serving the community.
Minnesota’s Somali community is one of the
largest in the United States. Saint Paul is the
heart of Minnesota’s Hmong community as well,
and is home to the largest urban concentration of
Hmong residents in the country. The West
Broadway neighborhood in Minneapolis and the
Rondo neighborhood in Saint Paul are home to
African American businesses, arts and cultural
institutions and restaurants.
It is by design that we’ve embraced such ethnic
uniqueness. Our multi-cultural communities
present us with a strong and diverse workforce
with an added bonus of getting to know the
world, and different cultures on a more intimate
scale right here at home.
One of the best places to get a taste of our many
blended cultures is on Lake Street in Minneapolis
- Midtown Global Market is a welcoming indoor
market and meeting place featuring an
abundance of ethnic dishes, gifts and groceries,
from Mexican and Middle Eastern to Vietnamese,
Indian, Swedish and Italian.
ARTS & CULTURE There are countless arts and
culture offerings in the Twin Cities. The Grammy
Award-winning Minnesota Orchestra has a
reputation as one of the top orchestras in the
world. The Saint Paul Chamber Orchestra is also
regarded as one of the finest chamber orchestras
in the world.
If you are a theater-goer in the Twin Cities you’ll
never have a dull moment. According to the
Western States Arts Federation, Minneapolis
ranks as the fifth- most “creatively vital” city in
the country, right after D.C., LA, NYC and
Boston. The Penumbra Theatre in Saint Paul is
the country’s oldest African American theater.
Since the early 1960s, the Guthrie Theater has
staged outstanding shows from the classical to
the modern. Popular national shows and
performers also tour through the Twin Cities
year-round at stages in both Minneapolis and
Saint Paul, and at the University of Minnesota.
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We boast more than 40 venues with a variety that
even the most seasoned thespian would notice.
There are the magnificent musicals that play on
the State, Orpheum, and Pantages stages and
lots of local talent making a statement on stages
such as the Southern Theater, New Century,
and Illusion. Hamilton, Les Miserables and West
Side Story are a few examples of productions
that have played here. Theater is also a large
component of life in Saint Paul. The gorgeous
1000-seat Fitzgerald Theatre acts as Minnesota
Public Radio’s largest broadcast studio. Staged
productions commission authors, artists and
radio hosts to create programming for the public
radio community. The Fitzgerald Theater is St.
Paul’s oldest theater and celebrated its 100th
anniversary in 2010.
Somali Museum of Minnesota on East Lake Street
features hundreds of traditional Somali artworks
and artifacts as well as educational programs.
FOR SPORTS FANS For those who prefer
activity of the spectator variety, the Twin Cities
is home to the Minnesota Twins, Minnesota
Vikings, Minnesota Wild and the Minnesota
Timberwolves. We are also the home of the four-
time WNBA Champion Minnesota Lynx and
the Minnesota United soccer team. We host in
some of the best sporting facilities in the county,
including Target Field, home of the Minnesota
Twins, and US Bank Stadium, a brand new,
enclosed stadium where the Minnesota Vikings
host their NFL games. Exceptional golf courses
abound; recent highlights include the LPGA
Championship and 3M Open.

The Ordway Center for the Performing Arts has

been recognized as one of America’s leading not-
for-profit performing arts centers, and is home
to a wide variety of performances throughout
the year providing the finest in musical theater,
music, dance, and vocal artists in its Music
Theater and Concert Hall. In addition, each
year the Ordway presents its Flint Hills Family
Festival, serving more than 50,000 children and
adults through its Ordway Education programs.
Dance companies such as James Sewell Ballet,
Minnesota Dance Theatre, Ragamala, Zenon
Dance Company and TU Dance perform at an
array of venues including the renovated Cowles
Center.

For the museum-goer, there are more than 60

museums in the metro area. The Science Museum
of Minnesota and the Minnesota Children’s
Museum are interactive learning facilities and
fun experiences for the entire family. The
Minnesota African American Heritage Museum
and Gallery and the Minnesota History Center
are museum for all ages with permanent and
changing exhibits, lectures and events.
Popular music abounds, from the Grammy-winning
Sounds of Blackness to Atmosphere. Outdoor concerts
and festivals such as the Basilica Block Party and Rock
the Garden are a common and popular activity. After
all, artists from Bob Dylan to Prince have called the
Twin Cities home.

The Minneapolis Institute of Arts has a

collection of more than 100,000 pieces. The
Walker Art Center has been called “possibly
the best contemporary art museum in the U.S.”
by Newsweek, and has over 11,000 pieces. The
University of Minnesota’s Weisman Art Museum
is also a contemporary art destination. The
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FOR FOODIES The Twin Cities area offers award-
winning restaurants (several chefs have been
regional James Beard Award winners). In addition
to the popular Mall of America, there are plenty of
unique shopping districts in both cities and in the
suburbs. Beyond sports, the great outdoors,
entertainment, and culture, perhaps the biggest
attraction for the Twin Cities is the lifestyle.

Forbes hailed Saint Paul and Minneapolis as one of

the nation’s healthiest metros and USA Today
named Saint Paul as North America’s “Most
Romantic City.” Minneapolis/St. Paul is also proud
to have a world-class international airport. In fact,
the Airports Council International named MSP the
2017 Best Airport in North America in its size
category, with more than 25 million passengers a
year.

Networking groups in technology, manufacturing,

healthcare and education support their
professions. Active Chambers of Commerce
further business interests and First Fridays Twin
Cities celebrates African American excellence.

The Twin Cities is a vibrant, richly diverse

Midwestern community where Minnesota Nice is
alive and well. We are the perfect blend of small
town/big city and our residents pride themselves
on their warm and welcoming ways. There is a
reason Business Insider ranked Minneapolis/Saint
Paul number nine on its Top 50 Places to Live in
America. We really are all that and more!

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 TO APPLY, PLEASE CONTACT

Lars Leafblad, MBA Marcia Ballinger, PhD

Co-Founder/Principal Co-Founder/Principal
612-598-7547 651-341-4840
lars@ballingerleafblad.com marcia@ballingerleafblad.com

CIVIC SEARCH. REIMAGINED .

www.ballingerleafblad.com