COMPUTER SYSTEM SERVICING

DIAGNOSTIC TEST
GRADE 10

NAME: ___________________________________________________SCORE: _____________

Direction: MULTIPLE CHOICE. Read and understand the following sentences. Write the letter of
your choice on the space provided before the number.
___1. What PECs must possess if there are customers who complain about the quality of product?
A. Patience B. Hardworking C. Versatile D. all of the above
___2. What PECs must possess if you work diligently and industriously?
A. Patience B. Hardworking C. Versatile D. all of the above
___3. What PECs or characteristic will she maintain if she wants to ensure a profitable business
operation? A. Commitment B. Profit Oriented C. Futuristic D. Opportunity Seeker
___4. Mrs. Go follows the advice of a friend to be flexible especially if she intends to open a retail
business. What PECs has been demonstrated by Mrs. Go?
A. Self- Confidence B. Reliable and Has Integrity
C. Open to Feedback D. Persistent
___5. Mr. Lim has a strong will and does not give up to find a solution to a business problem. What
PECs has been demonstrated by Mr. Lim?
A. Hard Work B. Persistence C. Self-Confidence D. Risk- Taking
___6. What is generated when examining the goods and services sold in the community?
A. Business creation B. Business concept C. Business pricing D. Business idea
___7. What is the process of making new products which will be sold to the customers?
A. Product analysis B. Product development
C. Product conceptualization D. Product implementation
___8. What are these luxuries, advantages and desires that every individual considers beyond
necessary? A. Wants B. Requirements C. Desires D. Needs
___9. What factor or consideration presented by a seller as the reason that a product or service is
different from and better than that of the competition?
A. Unique selling plan B. Unique pricing policy
C. Unique selling proposition D. Finding value-added
___10. What stage in which the needs of the target market are identified, reviewed, and evaluated?
A. Concept development B. Project development
C. Economic analysis D. Refine specification
___11. What is the main idead of OHS Procedures?
A. Implement a safe way of accomplishing tasks
B. Implement a strict way of accomplishing tasks
C. Implement a secured way of accomplishing tasks
D. Implement a simple way of accomplishing tasks
___12. What determine a preventive or maintence policies should be applied to your equipment?
A. Refer to friend’s recommendation
B. Refer to what your parents recommend
C. Refer to your upervisor’s recommendation
D. Refer to Original Quipment Manufacturer Recoomendation
___13. What boot configuration utility allows you to set the programs that will run at startup and to
edit configuration files? A. Microsoft System Configuration B. Direct X Diagnostic tool
C. Registry Editor D. Backup and restore
___14. What mode to start Windows after you are done using the other two modes to troubleshoot
the problem? A. Normal Startup B. Diagnostic Startup
C. Selective Setting D. Safe mode
___15. What default tab in the System configuration and shows how the computer will start, by
default Normal startup should be selected?
A. General Tab B. Boot tab C. Services tab D. Tools tab
___16. What boots the Windows graphics user interface in safe mode running only critical system
services when Networking is disabled? A. Safe boot (Minimal) B. Safe boot (Alternative shell)
C. Safe boot (Network) D. No GUI boot
___17. What boots the Windows graphical user interface in safe mode running only critical system
services when Networking is enabled? A. Safe boot (Minimal) B. Safe boot (Alternative shell)
C. Safe boot (Network) D. No GUI boot
___18. What tab that allows you to make the same adjustments you can make in the Windows
boot.ini file without having to edit the file?
A. General Tab B. Boot tab C. Services tab D. Tools tab
___19. What Tab that allows you to enable or disable any of the Microsoft Windows services or other
program services running on the computer?
A. Startup Tab B. Boot tab C. Services tab D. Tools tab
___20. What Tab that allow to see the list of applications that run when the computer boots, along
with the name of their publisher, the path to the executable file, and the location of the registry key or
shortcut that causes the application to run?
A. Startup Tab B. Boot tab C. Services tab D. Tools tab
___21. What Tab that provides a convenient list of diagnostic tools and other advanced tools that you
can run? A. Startup Tab B. Boot tab C. Services tab D. Tools tab
___22. What branch of registry that contains all of your file types as well as OLE information for all
your OLE-aware applications.? A. HKEY_CLASSES_ROOT B. HKEY_CURRENT_USE
C. HKEY_LOCAL_MACHINE D. HKEY_CURRENT_CONFIG
___23. What branch of registry that points to the part of HKEY_USERS appropriate for the current
user? A. HKEY_CLASSES_ROOT B. HKEY_CURRENT_USER
C. HKEY_LOCAL_MACHINE D. HKEY_CURRENT_CONFIG
___24. What is the sets of rules governing communication within and between computers on a
network? A. Internet Protocol B. IP Address C. Subnet Mask D. DNS Server
___25. What protocol that represents a set of public standards that specify how packets of
information are exchanged between computers over one or more networks?
A. TCP/IP B. PX/SPX C. NetBEUI D. HTTP
___26. What is used to identify a device on the network.?
A. Internet Protocol B. IP Address C. Subnet Mask D. DNS Server
___27. What Class of IP Address is used for large networks, implemented by large companies and
some countries?A. Class A B. Class B C. Class C D. Class D
___28. What Class of IP Address is used for medium-sized networks, implemented by universities?
A. Class A B. Class B C. Class C D. Class D
___29. What Class of IP Address is used for small networks, implemented by ISPs for customer
subscriptions? A. Class A B. Class B C. Class C D. Class D
___30. What indicates the network portion of an IP address?
A. Subnet Mask B. IP Address C. DNS Server D. Default Gateway
___32. What command used to find out the IP address of a certain network you are connected to?
A. IPconfig B. DXdiag C. msconfig D. ping
___33. What Command Prompt command used to test the ability of the source computer to reach a
specified destination computer.? A. IPconfig B. DXdiag C. msconfig D. ping
___34. What ping command syntax is used to ping the target until you force it to stop using Ctrl-C?
A. -t B. –a- C. –n count D. –I size
___35. What ping command syntax is used to ping command option will resolve, if possible, the
hostname of an IP address target? A. -t B. –a- C. –n count D. –I size
___36. What is the part of the replies that says TTL=50 tells you about the route the message took
from one point to another? A. Round-trip response time B. Raouting hop count
C. Decoding names to network addresses D. Round-trip response count
___37. Computer equipment can be dangerous, which of the following closest safety procedures to
follow when working along with PC? A. Avoid flammable substances B. Remove all jewelries
C. Locate the fire Exit D. Identify Risk and solution
___38. You have identified hazard in the workplace, which of the following safety measure to be
done? A. Avoid flammable substances B. Remove all jewelries
C. Locate the fire Exit D. Identify Risk and solution
___39. Which of the following applets that control the look of windows?
A. Network and Internet Connections B. Apperance and Themes
C. Add and remove programs D. Performance and Maintenance
___40. Which of the following applets that add or remove programs and windows components safely?
A. Network and Internet Connections B. Apperance and Themes
C. Add and remove programs D. Performance and Maintenance
___41. Which of the following applets that configure all the connection types?
A. Network and Internet Connections B. Apperance and Themes
C. Add and remove programs D. Performance and Maintenance
___42. Which of the following applets that is used to find information about your computer or perform
maintenance:? A. Network and Internet Connections B. Apperance and Themes
C. Add and remove programs D. Performance and Maintenance
___43. Which of the following applets that is used to configure devices connected to your
computerfunction of Heat Sink? A. User Accounts B. Accessibility options
C. Printer and Other Hardware D. Date, time, Language, and Regional Options
___42. Which of the following applets that is used to find information about?
A. Printer and Other Hardware B. Date, time, Language, and Regional Options
C. User Accounts D. Accessibility options
___44. Which of the following applets that is used to configure options for users and their e-mail?
A. Printer and Other Hardware B. Date, time, Language, and Regional Options
C. User Accounts D. Accessibility options
___45. Which of the following applets that is used to change settings based on your location and
language:? A. Printer and Other Hardware B. Date, time, Language, and Regional Options
C. User Accounts D. Accessibility options
___46. Which of the following Subnet mask of IP address that belongs to Class B?
A. 255.0.0.0 B. 255.255.0.0 C. 255.255.255.0 B. 255.255.255..255
___47. Which of the following Subnet mask of IP address that belongs to Class C?
A. 255.0.0.0 B. 255.255.0.0 C. 255.255.255.0 B. 255.255.255..255
___48. Which of the following Subnet mask of IP address that belongs to Class A?
A. 255.0.0.0 B. 255.255.0.0 C. 255.255.255.0 B. 255.255.255..255
___49 Which of the following main function of protocols?
A. Addressing the data B. Identifying Correct connections
C. Decompressing the data D. Addressing Computer
___50. Which of the following Host of a Class B Subnet Mask? A. 1 B. 2 C. 3 D. 4
___51. Which of the following Host of a Class C Subnet Mask? A. 1 B. 2 C. 3 D. 4
___52. Which of the following Host of a Class A Subnet Mask? A. 1 B. 2 C. 3 D. 4
___53. Which of the following Ip Address that has a Class C subnet mask?
A. 192.168.1.1 B. 165.192.5.5 C. 192.168.3 D. 172.168.4
___54. Which of the following options that tells the ping command to trace the round trip path?
A. -R B. –t C. -6 D. –S srcaddr
___55. Which of the following is not factor to consider when designing a systematic plan for
hardware?
A. Delete temporary files B. Treat your computer properly
C. Place your computer in a well-ventilated area
D. Design a monitoring, evaluating and updating plan
___56. Which of the following are signs of imminent computer system failure?
A. Frequent errors or popups B. Frequent crashes
C. Certain parts not working D. All of these
___57. Below are jumbled steps on how to resolve an IP conflict. Which among the choices below
represents the correct steps?
I. Once the IP address becomes 0.0.0.0, enter "ipconfig/renew" then press enter.
II. Click Start >Run
III. On the command prompt, enter ''ipconfig/release" then press enter.
IV. Enter "cmd" then click OK
A. I, II, III, IV B. IV, III, II, I C. ll, IV, III, I D. II, Ill, IV, I
___58. What is the most common reason why you might suddenly find yourself unable to connect to
the internet?
A. Unplugged network cable B. Website temporarily offline
C. IP address conflicts D. None of these
___59. What could be the best action before assuming your internet connection is faulty with the
problem on a website?
A. Try several diagnostic procedures B. Try visiting several popular websites.
C. Ensure your wired network hardware is switched on and plugged in.
D. Confirm that the wi-fi channel number and encryption keys on your router have not
changed.
___60. Satellite Internet Service users sometimes cannot connect to the Internet during periods of
bad weather. What do you call this problem?
A. Blocked by Service Provider B. Computer Glitches
C. Broadband Router Malfunction D. Network Downtime
Prepared by:

ROWELL A. BALALA
TLE Teacher

Checked by:

LUCILA C. GARCIA DR. JOVITA Y. LOPEZ MARICIANO N. ORFIANO

HT III, TLE School Principal IV Public Schools District Supervisor
Luna I District