Ajith Rao N.

S
E-mail: ajith.rao.ns@gmail.com
Mob No: +971555780752
Address: Tourist Club Area
Abu Dhabi, UAE.

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OBJECTIVE:
Skilled and focused Desktop Support Engineer with a strong commitment to system security and
efficiency. Able to handle multiple simultaneous end user service requests with complete accuracy.
Adept at working well independently or with technical support team.
Professional Summary:
 6+ years of experience as IT Support engineer
 Strong desktop system internal support experience
 Excellent knowledge of windows based OS (Windows 2000,Windows XP,7,Vista,7 & 8.1)
 Familiarity with troubleshooting networked and computer based systems
 Superior troubleshooting abilities for desktop operating systems, hardware & software’s non
compatibility.
 Good knowledge of POP3, SMTP, DNS, DHCP, HTTP, FTP & Exchange.
 Good troubleshooting skills of Outlook E-mail clients 2007, 2010&2013.

Al’ Faraa Group (Abu Dhabi, UAE) (May 2014 – August 2015)
Role: IT Support Engineer
 Provide first and second level support for internal users & clients via telephone support, remote
support (Dame Ware, Amy Admin & Team Viewer) & onsite support as well.
 Maintaining the File Server, Providing different rights for users accessing file server.
 User management which includes adding, removing, Resetting, unlocking user accounts through
windows server 2008.
 Working on BMC Remedy ticketing tools to close the user issues & maintain the same.
 Installing, configuring & troubleshooting desktop, laptop & workstations.
 Installing, configuring & troubleshooting OS includes windows XP, Vista, 7, 8 & 8.1.
 Installing, reinstalling, upgrading & troubleshooting of MS office 2007, 2010 & 2013 applications.
 Isolate system issues, diagnose standard software issues and report hardware issues to
respective Vendors.
 Installation, configuration & troubleshooting of printers, scanners such as Desk Jet, LaserJet &
MFP printers such as HP, Xerox,Ricoh,Kyocera & OKI.
 Configure desktop and laptop as per the desktop |laptop standardization policies of customer.
 Installation | re-installation| configuration of in-scope client software | applications.
 Installation & configuration of E-Mail clients, includes outlook 2007, 2010&2013.
 Support for local area network issues LAN, DHCP client.
  Installing, upgrading & troubleshooting antivirus software such as Symantec Endpoint, MacAfee
& check virus definition auto updates.
 Configure appropriate rights and permissions for accessing printers
 Removal of virus from respective desktop | laptop with the antivirus software.
 Troubleshooting of networked & internet connections such as Wi-Fi, LAN & WAN.
 Installing, upgrading& troubleshooting of Microsoft Lync client 2010 & 2013.
 Installing & troubleshooting basics of Primavera, AutoCAD applications.
 Installing, configuring & troubleshooting of Plotters to users.
 Configuring & troubleshooting of Avaya IP phones.
 Crimping of cat 5 & cat 6 network cables.

Cognizant Technology Services Pvt Ltd (Mangalore, India) (Jan 2012 – Feb 2014)
Role: Help-Desk Engineer
 Monitoring the GSD requests by BMC Remedy Ticketing tool and giving support through
remotely by using Dame Ware mini remote control.
 Handle multiple cases at same time with varying degree of severity.
 Working on miscellaneous calls |mails dropped by Helpdesk & lead.
 Participating various Activities like ‘Project migration, BCP Activities & Win 7 Migration’.
 Maintaining the File Server, Providing different rights for users accessing file server.
 Administrating and Troubleshooting of Video conference Equipment.
 Troubleshooting, Diagnosing malfunctioning in the operation of hardware and software.
 Coordinating with asset Team and Vendor for hardware issues.
 Coordinating with Helpdesk & asset team for desktop placement Activity.
 Maintaining all the assets and updating asset data base at regular intervals.
 Installation & configuration of E-Mail clients, includes outlook 2007 &2010
 Provide regular technical support for desktop, laptops, printers and scanner peripherals.
 Provide regular technical support for Operating system, mail support, and basic network
Support | Troubleshooting.
 Installing, upgrading & troubleshooting MacAfee enterprise & check virus definition auto
updates.
 Troubleshooting LAN |Cisco VPN issue for clients.
 Installing, upgrading & troubleshooting of Microsoft Lync client 2007 & 2010
 Close all assigned tickets in ticketing Tool within SLA.
 Follow IT policies and procedure to execute daily work.
 Providing all types of technical support related to data and voice for call centre agents who are
supporting US and UK clients.
 Configuring & troubleshooting Cisco IP phones.
 Troubleshooting malfunctions of desktop |laptop hardware’s, OS & application compatibility.
 Update customers on progress of their cases on a regular basis.
 Performs miscellaneous job-related duties as assigned by Senior Engineer.
Vaibhav Systems & Solutions India Pvt Ltd (Dealership of Acer)
Role: Customer Support Engineer
 Installing, configuring & troubleshooting Acer desktops, laptops, projectors.
 Setting up Microsoft Outlook, outlook express and troubleshooting.
 Installing, configuring and troubleshooting printers.
 Setting up & troubleshooting Internet connections (Broadband and Dial Up).
 Providing Desktop, Server & printer Support for Banks, Airports & hospitals.
Binary Systems India Pvt Ltd. (Dealership of IBM & Lenovo).
Role: Customer Support Engineer
 Assembling, Installing, Configuring and Troubleshooting of Computer.
 Providing Desktop, server & printer support for banks.
 Responsible for upgrading and installing RAM, hard drives, motherboards and modems for
laptops and PCs.
 Setting up Microsoft outlook, outlook express and troubleshooting.
 Installing, configuring and troubleshooting printers.

Qualification:
B.SC (I.T) from Sri Viveka University Hyderabad, India
High School from St Philomena Boys High School
ADCHN from Jet king India
PERSONAL DETAILS:
Father’s Name: Prabhakar Rao N.S
Date of Birth: 31-01-1982
Nationality: Indian
Marital Status: Single
Languages Known: English, Hindi & Kannada.
DECLARATION:
I hereby declared that all the information above is true to the best of my knowledge and belief.
Date:
Place: Ajith Rao N.S