REBUTTALS

​Roof Issue

We have solar engineers/analyst who would be more than happy to assess your roof.

So let me see if you do qualify, I just want to verify/confirm….(transition back to the script)

Expensive

Yes solar is really expensive, that's why with this no money down solar program it lets you have a system
installed without that cost. Maintenance, Repairs, Monitoring and Installation are all taken care of for
you plus it raises your home value. The initiative is awesome for those who qualify…...(transition back to
the script) ​OR​ Yes solar is expensive but with this initiative program, it actually cost less than the power
from your utility provider you pay now and raises your home value. It lets you generate your own energy
at a lower rate than you pay now. Installation is taken care of you. Just simply pay for electric like always
just cheaper than normal…...(transition back to the script)

Trees

The Solar expert will assess if the trees blocks sunlight and see if cutting or trimming branches down is
necessary to maximize savings with Solar. …...(transition back to the script) ​OR​ The solar expert might
suggest an alternative such as a ground mounts or various locations, there hasn't been a home yet that
couldn't get solar somewhere! …...(transition back to the script)

Old Age

That’s ok, previously you would only see your returns after so many years but with this program you will
see immediate savings right away on your first bill and we will make it easy for you to go green by taking
advantage of this incentives along with raising home value …...(transition back to the script)

Not Interested

I understand you might not be interested right now, again we're just giving you the information and only
3 out 10 homeowners can be qualified that is why we want to quickly find out if you are one of them. As
of 2015, solar energy now supplies more than 1% of the total energy used in the world. It’s only going to
continue increasing. …...(transition back to the script)

Credit Score

I wouldn't want you to give detailed personal information over the phone so let's just place it in a simple
category of poor, fair, good or excellent, where would you place your credit score based on that?
Multifamily

It won't be a problem as long as you're the owner of the entire property….so are you the owner of the
entire property?

No Income

Do you have any taxable income like pension, investments or land rentals?

Moving

Well you might. Depends on a lot of factors. And even if you do move, you can move the panels will
increase your home value. Make this one of your criteria when home- shopping for your new home.
…...(transition back to the script)

Needs Advice

We're not asking you to commit to the program on this phone call, we're just giving you the information
and we'll ask couple of quick questions to see if you will qualify and go from there …...(transition back to
the script)

Only EMAIL

That’s ok, you may possibly request that from our solar advisor/analyst. I will just ask couple of quick
simple questions, nothing too personal, to see if you qualify ok …...(transition back to the script)

Already Contacted

I understand since there are many solar companies offering different types of solar programs but I'm
pretty sure, as shown on our files ,this is the first time that we have contacted you, can i proceed to see
if your in the 30% of homeowners who qualify with our partners?

Has Solar

Is your solar for water heating or do you actually have the big panels on your roof that lower your
electric? ​OR​ Have they actually installed solar already, because if not... you can have an apple to apple
comparison to help you lower down the current quote.

Doesn’t Qualify

I do understand that but actually there are a lot of companies offering solar panels and they have
different qualifications as well and upon asking this qualifying questions for this zero down solar
program we can see if you will be eligible in this.…...(transition back to the script)

The Process

We'll see if you qualify for this no money down solar program that would help you get savings by
lowering your electric bill. You can have the entire solar panels installed at no money down and you will
get guaranteed savings on your first bill. If you qualify, a solar expert will give you all the information
that you need and answer all your questions about the program and go from there..…...(transition back
to the script)

Solar Expert

He will look into your bill for the past 12 months and see if it makes sense for you to go solar.
…...(transition back to the script) ​OR​ He will do the numbers and see how much you will save per month
if you wish to move forward.…...(transition back to the script)

wants email or mail only

He will create a proposal along with all the details that includes all benefits and savings then have it sent
to you but first he needs to talk to you to know what program fits you best.…...(transition back to the
script)

Technology

Solar panels produces electric by absorbing the sunlight to power your house. It cuts your electric costs
sometimes up to 50 and 100%.…...(transition back to the script)

Savings

You will see immediate savings Day 1 (start seeing savings on your first bill) with no upfront costs
(means no money down). Money will still be spent anyway, either you pay high for electric or use that
money to pay off solar and someday have it free…...(transition back to the script) ​OR​ There are many
ways to earn money when you go solar. First, you cut off your energy bill and see immediate savings.
Second, you will get tax credits, rebates and incentives and Third, you may be able to sell excess energy
produced by Solar Panels back to the utility company. (your meter literally spins
backwards)…...(transition back to the script)

Free

Solar is something that pays for itself. Since there is a no money upfront or no money down options, it
will be very easy and no hassle for you to go Solar and the payments on your electricity will be used to
pay for solar. (Instead of paying for 150 for electric why not pay less than a hundred for solar?) And after
awhile you have finished paying for it, you may never have to pay for electric or solar
again.…...(transition back to the script)

Homeowner

Can you make decisions for your home, in regards to bill and etc.?.... (transition back to the script)
Shading

for partially.: the roof will still be assessed by a Solar analyst , see if we can work out things for you to go
solar, but would you say your roof receives ample sunlight from 10AM to 6PM?

Shading- Not sure if is fully half partially

Your roof will still be assessed by a Solar analyst , but we would like to know that IF TRIMMING/CUTTING
IS REQUIRED / IF NEEDED BE, would you be able to consider doing it for your roof to be feasible for
solar? …...(transition back to the script)

Shading because of neighbors trees

Your roof will still be assessed by a Solar analyst , but we would like to know that IF TRIMMING/CUTTING
IS REQUIRED / IF NEEDED BE, would you be willing to make an arrangement/work out/negotiate with
your neighbors about it?…...(transition back to the script)

- Cost of Cutting Trees

It really all depends but that is a really good question, I will let the Solar Analyst answer that
okay…...(transition back to the script)

Electric Bill

For us to know if this solar program would be very beneficial for you, we require a confirmation of how
much you pay (monthly/annually) on average. So, in 12 months , including summer and winter, just a
rough estimate would be enough, would you say you are reaching 1200/annually just for the electric
portion of your bill?

- If still unsure, are you the person who handles the bill each month? -- IF NO set callback for later.