Automated Operations and Recovery

The Nokia Automated Operations and Recovery (AOR) solution enables service
providers to automate their service assurance processes over multi-vendor
networks. It represents a transition from a traditional alarm-centered
operations model to one that is ticket-oriented. AOR automates operating
center activities, including event management, RCA/SIA correlation, trouble
diagnostics, recovery and trouble ticket management.

Service providers are under continuous pressure

to reduce the total cost of ownership (TCO) of
Topology-based
network functionality and operations. Automated Event
management correlation
Troubleshooting
and recovery
SIA and RCA
software, such as AOR, helps with this objective by
reducing the occurrence and duration of service
interruptions while reallocating economic resources
from traditional fault analysis to new and compelling Multi-vendor, multi-domain adaptation layer

initiatives, such as networks functions virtualization A flexible and modular approach that allows implementation
(NFV) and software-defined networking (SDN). of single functionality over any customer existing systems map

Features
• Event management: event collection,
normalization, filtering and alarm presentation.
• Advance correlation - Supports advanced
topology based correlations using Nokia’s SURE
graph DB, enabling Service Impact Analysis (SIA)
and Root Cause Analysis (RCA).
• Diagnostics and recovery - Thousands of service
provider experts’ influenced workflows, logic, and
policies coded from knowledge and processes
gathered during the last 10 years and from
hundreds of people.
• Enhanced troubleshooting - Diagnostics
investigation of symptoms, causes, and
circumstances surrounding an event to
recommended actions for problem resolution.
• Automatic recovery - Zero-touch automatic
correction of problems and verification fixes
for a range of issues.
• Enrichment and shepherding - Additional
information to help troubleshooting and
minimizing new trouble tickets.
• Apply machine learning techniques to pro-actively
recognize new alarm patterns and improve the
diagnostic and recovery workflows
Adaptation layer
• Multi-vendor dynamic inventory control with
auto-discovery, reconsolidation, and publishing
• Pre-integrated catalog with Nokia SURE for accurate
physical and virtual resource management.

1 Data sheet
Automated Operations and Recovery
Flexible event collector
• Can be integrated with almost any network
vendor EMS
• Collects faults directly using industry-preferred
interface (including SNMP, 3GGP&TMF CORBA,
XML/SOAP, TL1, etc.)
Modern UI
• Modern HTML5 GUI components
• Catalog of alarm and ticket widgets to configure
your own realtime dashboard
• View active agents, live tickets, and inventory
by customer, service, network, VM, equipment,
location, link, and more
Topology-based correlation engine
Applies business logic, such as temporal persistency
and origin-based correlation. It also manages the
events to be processed during correlation analysis,
as well as the results of that process. The engine
runs the appropriate queries to update the status
of topology entities in SURE. Through persistence,
it handles actions based on timing policies. It also
performs RCA and SIA looking for independent
events (root causes), applying correlation based on
a multi-layered, SURE-based network model.
External API
Offers a north bound interface to integrate with
other customer systems for: alarm forwarding,
alarm injection, triggering recovery actions or
request for auto ticket creation.
2 Data sheet
Catalog repository
AOR leverages Nokia’s SURE software for multi-
tenanted catalog inventory repository with
automation at discovery, orchestration, or GUI using
policies. Catalogs can serve generically for physical
and virtual resources. Supports on-boarding,
resource allocation, and exposure for selling
services across a range of wholesale, retail, or
mass consumption business models.
Benefits
Reduced TCO
Up to:
• 90 percent reduction in operations alarm
monitoring and surveillance activities
• 30 percent reduction in average MTTR intervals
• 20 percent machine automated resolution
• 40 percent reduction in ticket processing activities.
Focus on innovation
• 25 to 60 percent reduction in NOC OPEX allows
reallocation of economic and “know-how”
resources to disruptive innovation activities.
Improved customer experience
• Shorter duration of service affecting failures
leads to an improved customer experience. The
creation of only a two percent ratio of trouble
tickets compared with “raw received alarms”
can be expected.
Increased revenue
• Improved QoE has a significant retention impact,
reducing the churn rate and stimulating the
adoption of new services and options.
Realization of NFV/SDN promise
• Agile management of traditional network and IT
resources, as well as NFV and SDN technologies
allow for a faster and more aggressive adoption
of both.
Automated Operations and Recovery
Technical specifications Network function support
Supports dozens of multi-vendor physical and
Software virtual network functions with more being added.
Required • Element and virtual environment support for
• VMware mobile access, packet/circuit core, Fixed Access,
IP, Ethernet, Optical, and data center equpiment
• Red Hat Linux and power
• MySQL • Support of vendors such as Nokia, Ericsson,
Optional Huawei, Cisco, ZTE
• OPENTEXT/BIRT data visualization and reporting • Auto-discovery and reconciliation period and
on-demand with golden configration against
• Supports on- and off-line OpenStreetMaps telco, ITIL, and geospatial models with history.

Figure 2. Detailed architecture

Event collection layer Event management layer Correlation layer Automation layer Service manager layer

Domain 1: Mobile access

EMS 1
XML
Alarm Socket Domain 2: Packet core TT
monitoring adapter TT
Domain 3: Transmission
systems
XML Domain 4: IP
EMS 2
Domain 5: Applications/NFV/SDN
Domain 6: Fixed access and switching CLI
Domain 7: Energy/other Actuation
adapters EMS (s)
EMS 3 AOR
event
adapter Event manager Failure manager Task manager

Domain
advanced
EMS N correlation
Events AOR
SNMP Services inventory Inventory
AOR DB Jobs adapter
graph
Tickets framework
Other BNSI

Inter-domain
advanced correlation CLI

AOR Inter-domain
event manager Task manager
Actuation
adapters EMS (s)

Failure manager

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Karaportti 3
FI-02610 Espoo
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Tel. +358 (0) 10 44 88 000

Product code: SR1711019048EN (November)

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