BSBFIM501 - DIPLOMA OF LEADERSHIP

AND MANAGEMENT

BSBWOR501
LEAD AND MANAGE TEAM
EFFECTIVENESS

Gurpreet Singh
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 1 – Project

ASSESSMENT 1 — PROJECT
Introduction
The performance outcomes, skills and knowledge required to manage own performance and
professional development. Particular emphasis is on setting and meeting priorities, analysing
information and using a range of strategies to develop further competence.
In simple terms, it means that as a manager of others, you are a role model, and your behaviours will be
observed and copied by team members. To manage others effectively you need to be able to organise
yourself and them and focus their work on tasks that are meaningful for the business. Achieving
business goals requires all employees to align their personal work goals with those of the business. That
includes developing skills and knowledge to fill any gaps that may exist, or to continually look to improve
your performance in your job.
Some fundamental skills in self-organisation and personal development. This involves:
 Setting goals and aligning them to business goals
 Managing your time and prioritising work activities
 Seeking feedback and identifying development opportunities
 Maintaining your professional competence
1. Establish work goals
Managers are constantly required to be prepared and willing to examine their skills and goals to make
sure they are on the right track with their professional development. As a manager you need to ask
yourself if you have the skills and attitudes to do the job required of you.
Goal setting is a powerful motivator! The value of goal setting is so well recognised, entire management
systems, have goal setting basics incorporated within them.It seems natural to assume that by setting
goals that are (S M A R T) Specific, Measurable, Attainable, Relevant, and Time-bound, we will be well
on our way to accomplishing them.

Q. You have just been promoted to the role of Store Manager for the CA City Retail Department Store.
You will be reporting to a Retail Group Manager, you have six department supervisors, they all have
different roles and hours. With so much to complete, the best way to get things in order is to set some
goals. Access the CA City Intranet for details regarding organisational plans and any other information you
need. Good luck!
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 1 – Project

In order to fulfil the requirements for this unit you will need to use these areas of management that CA City and
the CEO have decided to focus on as priorities for the department store.

 Hire employees: Improve ability to recruit online across the organisation

 Training and development: Identify requirements for training and development for each department.

 Networking: Work with local businesses to increase collaborative opportunities.

 Time management: Stay on top of deadlines

 Marketing materials: Review effectiveness of current marketing materials.

 Stakeholder Reports: Provide updates to management team on a weekly basis.

 Performance management: Establish departmental KPIs
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 1 – Project

A. Professional Goals.

Areas of Task to complete Goal

management

Hire Improve ability to To upgrade the Department Store employment program by

recruit online across the end of the week I will enlist the help from IT
employees
the group departments, to create a recruitment page and update the
software” E-Recruit” within the organization website. By the
last week in January 2017 I will expect the program
completely up and running . That system will allow us to
improve the process efficiency for 80% of applications
being finalized within 30 days.

Networking Work with local The first week in March 2017 I will organize to meet with
businesses to increase other local businesses, to gain some insight on the best
collaborative marketing strategies. I will implement these with store
opportunities. departments so we can create efficient marketing goals. I
have been expecting work efficiency increase by 20%.

Time Stay on top of To stay on top of all tasks undertaken for Retail Group
management deadlines. every department manager are entering deadline dates
into the Department store planner today 19.12.16 by 3P.M.
They are also setting the reminders on personal
computers today 19.12.16.. With new time management
program I have been expecting the increase in
productiveness by 25%

Training and Identify requirements In the last week of February 2017 I will meet with all heads
development for training and of the departments and assess what training will be
development for each required. This will enable me to start coaching process of
department each individual allowing me 1 hour per week to be
completed by the middle of August. With the new training
program I have been expecting an increase in work
productivity by 25%.
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 1 – Project

Personal Goals

Area of management Task to complete Goal

Upgrading my own Participate in seminars To be able to prepare upgrade for the department
professional skills in “upgrading e-recruit software store employment program by the end of june i
human resourcing as “ run by the vendor. will need to update my knowledge on “recruit”
part of the 2017 pd software. I will participate in seminars once per
program and the month within next 6 month. . It would be expected
employment program. to increase accuracy of choosing professional
employee by 30%.

Improving team morale Organize after hours team
by introducing them to building activities between
local business network. employees of the ca retail
group and local small business
network group .
To improve team morale i will undertake team
building activities once per month that introduce
mutual understanding and better opportunities to
local businesses i would like my employee not only
work productively but to maintain also their life
style after working hours. Such approach would be
expected to double the work efficiency.

Prioritising professional and personal goals

Ranking SMART GOAL Prioritisation tool Justify your choice

Stay on top of deadline
1 Use the Group daily Organize the time to
planner and reminders on achieve all tasks and goals
personal computers within deadline of 6 month.
Daily planner reminder
helps to prioritize tasks
2 That gives the prospective
Improve the ability to recruit employees in the
Current “E-Recruit”
online across the group. organization and outside an
software and the Retail
opportunity to gain further
Group website.
knowledge of employment
within different
departments in the store as
well as “About us”
information.
Upgrading my own professional
3 Personal time for training It will benefit me in
skills in human resourcing as
that will reflect on achieving the goal and
part of the 2017 PD program
company goals following the time lines.
and the Employment program.
Identify requirements for
4 Implement on-going This will be very productive
training and development for
training and development as it will further improve
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 1 – Project
each department
Work with local businesses to
5 Meet with local
increase collaborative
opportunities.
6 Improving team morale by using
local business networking
customer service, enabling
team members to be
rotated into other
departments.
This will give our team a
businesses. Research bigger insight into what is
local marketing strategies more beneficial to our
company
Once a month organize Improving team morale, will
team building activities encourage the team
members to communicate
with the Group
management and any local
businessman in less formal
way. It will help the
management understand
the employees’ needs. That
creates more stability and
less stress.
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 2

Assessment-2 and Appendix-1

Professional development plan

Name Gurpreet Singh

Organizational goal
Time management: Stay on top of deadline
Personal Goal
Improve my own time management skills
TASKS ACTIVITIES TIMEFRAME KPI
Learning current Organize coaching from the
Feedback certificate on “one on one
software for daily Business Administrator of 1 day / 1 hr
session”
planner. the Department store.

In my leisure
Organize the AH Teach my family members time, during
routine time to organize their leisure current public Happy family, balanced life style.
management . time. holydays, in
my own space

Organizational goal
Hire employees: Improve ability to recruit online across the group.
Personal Goal
Improving my own professional skills in Human Resourcing as a part of the upgraded employment & the 2017
PD programs.
TASKS ACTIVITIES TIMEFRAME KPI
HR Feedback certificate
2 days/ on “one on one” training
Learn how to write Job Coaching and Mentoring from Senior
Complete sessions indicated in the
advertisement and Job HR staff. Organize “One on one” 2
with in one 2017 Individual PD
description sessions.
week program.

2 days/1 hr IT Feedback certificate on

Organize one on one
per day “one on one” training
study for current “E-
Conduct 2 sessions with IT specialist. Complete sessions indicated in the
recruit software” with IT
within 1 2017 Individual PD
department
week. program.
Apply and participate in 6 days/ 2 hr
the Vendor Annual per day
Participation in free 6 Vendor Participation certificate
serious of seminars Complete
seminars in the seminars
“ Upgrade for E-Recruit within 6
software” month.
Organizational goal
Networking: Work with local businesses to increase collaborative opportunities.
Personal Goal
Improving team morale by introducing the employees to local business networking
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Assessment 2

TASKS ACTIVITIES TIMEFRAME KPI

1 day/1.5 hr
Contact the local business AH
Run the minutes meeting with The Minutes meeting
network administration to Attending
members of the Network regarding reports
learn the unknown meetings
mutual collaboration.
marketing strategies. once per
month AH
Delegate the
Booking the X-mas festival party
organizational tasks to 1.12. 18 / 2 Report on tasks
venue, times, catering with the
the Retail Union weeks given completed
Network.
representative
Participate in AH activities 20.12.18 / 2 Established contacts,
The X-mas festival party activities AH
with the staff hr happy co-workers
Organizational goal
Training and Development: Identify requirements for training and development for each department.
Personal Goal
Improving my training and assessment skills.
TASKS ACTIVITIES TIMEFRAME KPI
Find a class in Cert
IV in Training and
Chose 3 options:
Assessment online Search for different course
Cost; duration; content covers;
or Separate content to ensure the goal 1 week
do final choice
module: Manage will be achieved
people
performance
Submit PD form with
Get approval included dates and cost. 1 week Receive approval to attend the course
Justify the benefits
Complete online classes, review notes,
Participate in Complete course as per the practice lessons once per week/ 2 hr
8 weeks
online course schedule Receive Certificate IV in Training and
Assessment in 2 month time
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

Appendix 2— Training Needs Analysis

NAME: Gurpreet Singh POSITION: Store Manager TNA DONE BY:

Major tasks of Training/skills If yes, How will this be When? Who to

position development identify achieved? organise?
required? what (e.g. on the job,
Y N training external training) Training
needs exist provider?
Coordinate business  Business system On the job Before
resources understanding contract
Manage customer needs  Customer field On the job Before
understanding contract
Select providers and  Understanding of On the job, external Before
develop contracts. Contracts contract
training

Negotiate contracts.  Supply Market external training During

understanding: project
Plan purchasing  external training Before Management skills
contract improvement:

What do you want to achieve in the period ahead?

Conduct online transactions and conduct international purchasing to do online transaction procedures. Analyse
international markets.

Where do you see your career progressing in the next two years?
More skilled and with vast and deep knowledge of local and international requirements and procedural knowledge
How are you going to make this happen?
By improving all above mentioned skills.
What will you need from the company to help you to reach your career goals?
Company should give me chance to deal with international clients and interaction with skilled people that will help me
to learn new strategies.
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

Appendix 3— Learning Styles Self-Assessment Questionnaire

1. When I operate new equipment I generally:

a) read the instructions first
b) listen to an explanation from someone who has used it before
c) go ahead and have a go, I can figure it out as l use it

2. When I need directions for travelling I usually:

a) look at a map
b) ask for spoken directions
c) follow my nose and maybe use a compass

3. When l cook a new dish, l like to:

a) follow a written recipe
b) cell a friend for an explanation
c) follow my instincts, testing as I cook

4. If I am teaching someone something new, I tend to:

a) write instructions down for them
b) give them a verbal explanation
c) demonstrate first and then let them have a go

5. I tend to say:
a) watch how I do it
b) listen to me explain
c) you have a go

6. During my free time I most enjoy:

a) going to museums and galleries
b) listening to music and talking to my friends
c) playing sport or doing DIY

7. When I go shopping for clothes, I tend to:

a) imagine what they would look like on
b) discuss them with the shop staff
c) try them on and test them out

8. When I am choosing a holiday I usually:

a) read lots of brochures
b) listen to recommendations from friends
c) imagine what it would be like to be there

9. If I was buying a new car, I would:

a) read reviews in newspapers and magazines
b) discuss what I need with my friends
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

c) test-drive lots of different types

10. When I am learning a new skill, I am most comfortable:
a) watching what the teacher is doing
b) talking through with the teacher exactly what I’m supposed to do
c) giving it a try myself and work It out as I go

11. If l am choosing food off a menu, I tend to:

a) imagine what the food will look like
b) talk through the options in my head or with my partner
c) imagine what the food will taste like

12. When I listen to a band, l can’t help:

a) watching the band members and other people in the audience
b) listening to the lyrics and the beats
c) movrng in time with the music

13. When I concentrate, I most often:

a) focus on the words or the pictures in front of me
b) discuss the problem and the possible solutions in my head
c) move around a lot, fiddle with pens and pencils and touch things

14. I choose household furnishings because I like:

a) their colours and how they look
b) the descriptions the sales-people give me
c) their textures and what it feels like to touch them

15. My first memory is of:

a) looking at something
b) being spoken to
c) doing something

16. When l am anxious, I:

a) visualise the worst-case scenarios
b) talk over in my head what worries me most
c) can’t sit still, fiddle and move around constantly

17. I feel especially connected to other people because of:

a) how they look
b) what they say to me
c) how they make me feel

18. When I have to revise for an exam, I generally:

a) write lots of revision notes and diagrams
b) talk over my notes, alone or with other people
c) imagine making the movement or creating the formula
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

19. If I am explaining to someone I tend to:

a) show them what I mean
b) explain to them in different ways until they understand
c) encourage them to try and talk them through my idea as they do it

20. I really love:

a) watching films, photography, Iooking at art or people watching
b) listening to music, the radio or talking to friends
c) taking part in sporting activities, eating fine foods and wines or dancing

21. Most of my free time is spent:

a) watching television
b) talking to friends
c) doing physical activity or making things

22. When I first contact a new person, I usually:

a) arrange a face to face meeting
b) talk to them on the telephone
c) try to get together whilst doing something else, such as an activity or a meal

23. I first notice how people:

a) look and dress
b) sound and speak
c) stand and move

24. If I am angry. I tend to:

a) keep replying in my mind what it is that has upset me
b) raise my voice and tell people how I feel
c) stamp about, slam doors and physioaly demonstrate my anger

25. I find it easiest to remember:

a) faces
b) names
c) things I have done

26. I think that you can tell if someone is lying if:

a) they avoid looking at you
b) their voices changes
c) they give me funny vibes

27. When I meet an old friend:

a) I say “it‘s great to see you!”
b) I say “it’s gmat to hear from you!”
c) l give them a hug or a handshake
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

28. I remember things best by:

a) writing notes or keeping printed details
b) saying them aloud or repeating words and key points in my head
c) doing and practising the activity or imagining it being done

29.lf l have to complain about faulty goods, l am most comfortable:

a) writing a letter
b) complaining over the phone
c) taking the item back to the store or posting it to head office

30. I tend to say:

a) l see what you mean
b) I hear what you are saying
c) I know how you feel

Now add up how many A's, B's and C's you selected.

A's = 20 B's = 5 C's = 5

If you chose mostly A's YOU have a VISUAL learning style.

If you chose mostly B's you have an AUDITORY learning style.
If you chose mostly C's you have a KINAESTHETIC Ieammg style.

Some people find that their learning style may be a blend of two or three styles, in this case read
about the styles that apply to you in the explanation below.

When you have identified your learning style(s). read the learning styles explanations and consider
how this might help You to identify learning and development that best meets your preference(s).

Now see the VAK Learning Styles Explanation.

VAK Learning Styles Explanation

The VAK learning styles model suggests that most people can be divided into one of three preferred
styles of learning. These three styles are as follows, (and there is no right or wrong leamlng style):

 Someone with a Visual foaming style has a preference for seen or observed things, including
pictures, diagrams, demonstrations, displays, handouts, films, flip-chart, etc. These people
will use phrases such as ‘show me‘, ‘Iet's have a look at that’ and will be best able to
perform a new task after reading the instructions or watching someone else do it first.
These are the people who will work from lists and written directions and instructions.

 Someone with an Auditory learning style has a preference for the transfer of information
through listening: to the spoken word, of self or others, of sounds and noises. These people
will use phrases such as ‘tell me', ‘let's talk it over and will be best able to perform a new task
after listening to instructions from an expert. These are the people who are happy being given
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

spoken instructions over the telephone, and can remenber all the words to songs that they
hear!

 Someone with a Kinaesthetic learning style has a preference for physical experience -
touching, feeling, holding, doing, practical hands-on experiences. These people will use
phrases such as “let me try’, “how do you feel?’ and will be best able to perform a new task by
going ahead and trying it out, learning as they go. These are the people who like to
experiment, hands-on, and never look at the instructions first!

People commonly have a main preferred learning style, but this will be part of a blend of all three.
Some people have a very strong preference; other people have a more even mixture of two or less
commonly, three styles.

When you know your preferred learning style(s) you understand the type of learning that best suits
you. This enables you to choose the types of learning that work best for you.

There is no right or wrong learning style. The point is that there are types of learning that are right for
your own preferred learning style.
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

Appendix 4— Professional Competency Feedback Questionnaire

Fill in your response with

1- Strongly disagree, 2 - Disagree, 3 - Agree, 4 - Strongly agree
Communication

Competency Description Rating

Listening Understands and Iearns from what others say. 4

Reading Grasps the meaning of information written in 4
Comprehension English, and applies it to work situations.
Speaking Conveys ideas and facts orally using language the 3
audience will best understand.
Writing Conveys ideas and lasts in writing using language 3
the reader will best understand.
Cognition

Analysis/Reasoning Examines data to grasp issues, draw conclusions, 3

and solve problems.
Creative & DeveIops fresh ideas that provide solutions to all 3
innovative Thinking types of workplace challenges.
Decision Making & Makes timely, informed decisions that take into 3
Judgment account the lasts, goals, constraints, and risks.
Mathematical Uses mathematical techniques to calculate data 2
Reasoning or solve practical problems.

Problem Solving Resolves difficult or complicated challenges. 3

Researching identifies, collects, and organizes data for analysis 4
Information and decision-making
Personal Effectiveness

Competency Description

Accountability & Takes personal responsibility for the quality and 3

Dependability timeliness of work, and achieves results with little
oversight.
Adaptability & Adapts to changing business needs, conditions, 3
Flexibility and work responsibilities.
Attention to Detail Diligently attends to details and pursues quality 3
in accomplishing tasks.
Customer Focus Builds and maintains customer satisfaction with 3
the products and services altered by the
organization.
Development & Displays an ongoing commitment to learning and 3
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

Continual Learning self-improvement.

Ethics & Integrity Earns others trust and respect through consists 4
honesty and professionalism in all interactions.
Results Focus & Focuses on results and desired outcomes and 4
Initiative how best to achieve them. Gets the job done.
Salety Focus Adheres to all workplace and trade salety laws, 4
regulations, standards, and practices.
Self Management Manages own time, priorities, and resources to 4
achieve goals.
Stress Tolerance Maintains composure in highly stressful or 3
adverse situations.
Tact Diplomatically handles challenging or tense 3
interpersonal situations.
Interaction with others

Competency Description

Influencing Others Influences others to be excited and committed to 4

furthering the organization’s objectives.
Relationship Builds constructive working relationships 4
Building characterized by a high level of acceptance,
cooperation, and mutual respect.
Occupational
Teamwork Promotes cooperation and commitment within a 4
team to achieve goals and deliverables.
Valuing Diversity Helps create a work environment that embraces 4
and appreciates diversity.
Occupational
Competency Description Performance
statements
Advocating Causes Influences others to act in support of ideas, 3
programs, or causes.
Enforcing Laws, Enforces governmental laws, rules, and 3
Rules, & regulations, and initiates enforcement actions in
Regulations a way that the public perceives as fair, objective,
and reasonable.
Facilitating Groups Enables cooperative and productive group 2
interactions.
Gaining Voluntary Convinces others to follow recommendations and 3
Compliance advice to bring them into compliance with
regulations, standards, or policies
Interviewing Asks questions in ways that enhance the clarity, 3
Others quality, and reliability of information.
ASSESSMENT BSBSUS501 — DEVELOP WORKPLACE POLICY & PROCEDURES FOR SUSTAINABILITY
Appendix

Managing Projects Structure and directs others work on projects or 3

& Programs programs.
Mediating Helps others resolve complex or sensitive 3
Disputes disagreements and conflicts.
Negotiating Reaches deal or compromises. 2
Agreements
Operating Uses tools, machines, and vehicles to transport 2
Equipment goods or to create work products.
Providing Partners with clients to identify and resolve 3
Consultation complex or sensitive issues.
Training & Formally delivers information to groups. 3
Presenting
Information
Management Qualities
Competency Description

Business Aligns the direction, products, services, and 3

Alignment performance of a business line with the rest of
the organization.
Coaching & Enables co-workers to grow and succeed through 3
Mentoring feedback, instruction, and encouragement
Leadership Promotes organizational mission and goals, and 4
shows the way to achieve them.
Organizational & Uses knowledge of the organizational and 3
Political Savvy political climate to solve problems and
accomplish goals.
Planning & Coordinates ideas and resources to achieve goals. 3
Organizing
Staff Management Manages staff in ways that improve their ability 4
to succeed on the job.
Strategic Vision Sees the big, long-range picture. 3