A Qualitative Study On The Benefits of Handling A Computer Shop Business

Emilio Aguinaldo College–Manila
A Qualitative Study on the Benefits of Managing a Computer Shops
Quilino, Maria Martina
Baes, Charles
Bernales, Charlene
Tuazon, Heart
Villa, Mariz
March 2019
Senior High School Department

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Introduction
1.1.Background of the Study
A computer shop is a place where one can use a computer with internet access, but it
has fees, usually per hour or minute. These types of business are very popular in every country
like Philippines. In the Philippines, computer shops are found on every street in major cities and
there is at least one in most municipalities or towns. There are also computer shops or Internet
cafes in coffee shops and malls but most of it are near at school premises because we all know that
nowadays many people like students are need computer to browse or to have an easiest way to get
information they need and to make assignment and etc. But students who are below 18 years old
are prohibited from playing computer games during regular class hours. Computer shops become
popular because anyone can afford to rent with it. Internet connection then was dial up and
relatively expensive therefore only a few shops offered internet service. The bulk of service back
then was gaming and typing services for students.
Establishing computer rental business needs determination of the following
important factors such as computer hardware, computer software, people ware, and target market
and business model, computer shops in the Philippines provide communities with the ability to
access the Internet and share Internet experiences.

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Computer Shop businesses must be concerned with its timer and monitoring system
in order to have a clear view of business condition and its performance. It must also consider its
operations so that it can effectively manage its resources to provide income for the business. A
computer shop is subjected to these needs. Since this kind of business starts to gain population in
the market, operations here become more complicated. from the moment the customer enters the
shop until service is finally rendered, several considerations must be taken into account. These
bring the need for internet cafés to have a computerized timer and monitoring system and consider
its operations and gain competitive advantage in this kind of field.
1.2.Statement of the Problem
This study aims to gather the answers to the problems and using our provided
questions in the research Benefits of Managing Computer Shops to interview people based on the
selected Computer Shop business owners.
The study aims to answer the following questions:
Main Question:
What are the advantages of computer shop owners in managing this kind of business?

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Specific Questions:
1. Why did you choose to build this kind of business (computer shop)?
2. What are the strategies you do to attract more customers?
3. What word/s do you think you apply to be this successful?
Research Objectives
The researchers aims to highlight the operational concerns of the benefits in managing
computer shops for selected computer shop business owners at Tondo, Manila City.
The study has the following specific objectives:
1. To classify and evaluate the operation of computer shop owners on keeping their business
systematic or well – organized
2. To identify barriers and concerns related to the business, computer shops.
3. To expand the knowledge of people on the business
4. To describe what factors computer shop owners apply to achieve a successful business
5. To make recommendations to improve the operational effectiveness in doing a business
that can give you benefits as a businessman.

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1.3.Scope and Delimitation
This study of managing computer shops that the researchers observing on how the
owner of computer shops still make the loyalty of their customers to them. Since computer shops
are still in demand in the Philippines, computer shops are really helpful for people especially
students. The researchers observed that the way of success in this kind of business is a fast internet
connection. Moreover, this study focus on the stability of the success of computer shops.
The respondents of the research will compose of 10 computer shop owners from 10
selected computer shops within the area of Tondo, Manila. Every computer shop has one shop
representative to answer the prepared interview guide. Likewise, the interview guide was
administered in January 2019. The content of the interview guide was made based on the
observation that researchers think can be the factors that people needs to know.
This was done to have an understanding of how management of the computer shop
implements strategies that makes the computer shop owners at the advantage stages to have the
benefits as the computer shop owners handling the business within their respective shop.

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1.4. Significance of the Study
This paper serves as information about how the owner of computer shops manage
the stability of their success business and the big help of computer shops to people especially the
students when doing their assignments, projects, and researches. This research was anticipated to
contribute additional information to serve the following individuals.
Owners. This research serves as tool for evaluation of the accounting system and operational
concerns such as policies and operational procedures within their computer shop. This will enable
them to evaluate or assess the strengths and weaknesses of the implemented strategies and
operational concerns such as policies and operational procedures.
Employees in the computer shop. The employees in the computer rental shops will benefit in
this research as the employees will be able to become aware of the policies and procedures
implemented within their shop. Likewise, part of this research recommends some possible
solutions on the problems encountered by the employees concerning about their customer
complaints.
Prospective owner. This research will be beneficial to the people who want to engage in this
kind of business. This will serve as a guidelines and framework on what are the advantages of

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computer business, operates and what are the factors to succeed in this business. Hence, this
research will give concrete guidelines to these people on how they will manage the business
effectively and efficiently.
Customers. This research will enlighten their awareness about the computer rental shop’s
profile in terms of effectiveness of the implementation of operational concerns such as policies
and operational procedures of the shop. Furthermore, this will also serve as a guideline in deciding
whether to continue patronizing their services or not.
General Public. This research will enlighten their awareness about the computer rental
shop’s profile in terms of advocating environmental activities and socio-economic contributions.
Further, this will also serves as a basis for the public to evaluate if the computer rental business
really implements policies and operational procedures that considers the environment as well as
the wellness of this society.
Researchers. This research will be an effective tool and reference for the researchers who
would intend to make any further relevant research particularly benefits on managing a computer
shops.

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The findings will make them aware in any problems, possible solutions and recommendation
to further enhance the implementation of accounting system and policies and procedures within
the computer shop. Doing a business like a computer shop business is a risk but analyzing and
studying your business will lead you nowhere but to success, and this study will show the
economical, technological and educational significance of that.
1.5.Review of Related Literature and Related Studies
This part presents the review of related literature and studies which is composed of
the foreign literature and studies and the local literature and studies. These show the invaluable
views of different minds about the benefits that the owner is getting and the reason why computer
shops is a profitable business in the selected computer rental shops which will help in better
understanding of the topics. The researchers used sources such as the Internet, theses, books,
articles and other print materials
Foreign Literature
According to Greyling, T. (2018), the results showed that life satisfaction and the Internet
access variables, namely, Internet accessed and Internet home, were positively related and

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statistically significant, implying that higher levels of access to the Internet improve the subjective
well-being of all people notwithstanding their race or age. The results of a positive relationship
agree with studies such as Kavetsos and Koutroumpis (2011), Cotten et al. (2012), Ganju et al.
(2016) and Pierewan and Tampubolon (2014). Furthermore, these results support the 'South Africa
Connect' policy implemented by the South African Government, which aims to give Internet
access to all South Africans by 2030 as it not only contributes to the development of the region
but also to the life satisfaction of the citizens.
According to Ndemo, B., & Weiss, T., the demand for online services is increasing, including
the digitization of records to improve data visibility. These are all areas that will require a young,
educated population—which is now abundant in many African countries. Internet cafes seeks to
unlock the hidden market opportunities presented by market enabling digital platforms. It reviews
various market-enabling digital platforms in Kenya brought to light through research on digital
entrepreneurship ecosystems, finding examples where Kenyan digital start-ups have achieved
success in breaking down traditional barriers and offering better value propositions to customers.
According to Liddle, A. J. (2000, December 18), Expedia.com Cafe is not a European-style
"Internet cafe" at which patrons are provided or rent computers with Web connections for social

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or business use while they dine or sip espresso or beer. Though the recent launch of an 800-terminal
facility in New York's high-traffic Times Square by British-based easy Everything might prove to
be an exception, such concepts have not fared particularly well in this country. "It's a very exciting
addition to customer service, and we are getting tremendously positive feedback from passengers,
Luckenbach remarked. "We're behind in meeting the needs of business travelers in terms of
Internet access. This restaurant is making a great contribution."
According to Williams Nwagwu, E., Adekannbi, J., & Bello, O. (2009), since the
expansion of the internet in the early 1990s, it has become customary for individuals to turn to the
global information infrastructure whenever they need information and facts. The internet is an
unsurpassed repository of information of all kinds – from specific to general, from minutiae to
trivia to depth of detail, to historic and up-to-the minute. It is an unsurveilled and non-punitive
place where almost anyone can freely deposit information products for those who might need them.
It is therefore expected that the internet will contain both the good and the bad, showcasing, for
instance, the scholarly outputs of different research bodies and educational institutions around the
world, as well as bringing to the doorsteps of homes the green light streets of Bangkok.

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According to Atkin, D. J., Jeffres, L. W., & Neuendorf, K. A. (1998, Fall), According
to diffusion theory, adoption of technological innovations is a function of one's innovativeness, or
willingness to try new products. Thus, if we consider Internet service as an "innovation," diffusion
theory may offer clues about those who are relatively early to adopt it.
According to Rogers with Shoemaker (1971, p. 27), define innovativeness as "the degree
to which an individual is relatively earlier in adopting an innovation than other members of his
social system." Although this is but one of many competing definitions of innovativeness (e.g.,
Midgley & Dowling, 1978)(1), scholars have yet to account fully for the psychological dynamic
driving technology adoption.
According to Copeland, L. (2002, Feb 15). A new Internet cafe can always bring
excitement. According to co-owners Dale Dobroshinsky and Dale Steven, Cyber Twist is
Peterborough's "first and only multifunction Internet cafe with computer sales and service." The
duo said the cafe's downtown location will be convenient for college and university students as
well as the general public. Customers can: surf the Internet, listen to music, use web cams, print,
scan, fax or copy, play online or competitive games or join tournaments, buy new and used
computers and parts, receive professional training on programs or hardware, upgrade existing

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computers with onsite training and support, with all those things we all know that it can always be
in demand in every country that’s why, being a businessman can be tough but also be relieving
because you know, you’re serving your country with a great opportunities and convenience.
According to Symonds, J. (1999), through providing support for public regional Internet
Facilities such as Internet Cafes. The economic merits of public Internet facilities in regional and
rural areas are well promoted. This study explores these economic benefits, as well as some very
valuable social benefits not often recognised. An exploratory research design is employed and data
from in‐depth interviews with four public Internet facilities is analysed. The study draws
conclusions about the balance between economic and social issues in managing the Internet. These
findings have implications for the future development of public regional Internet facilities.
According to Fasa, R. A., & Fasae, J. K. (2013), Cybercafé is use today by people for so
many reasons, purposes, benefits derived and so on. In Nigeria, as in many African countries
cybercafés are common places in major cities and towns offering access to internet at affordable
rates ([17] Ojedokun, 2002). Such cybercafés offer opportunities for low income people to access
internet. Users with better education, greater personal capabilities and experience tend to use
internet in cybercafés for more serious purposes than others ([21] Wahid et al. , 2006). Cybercafé

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users are mainly youth with majority being male. As unemployment of youths, school leavers and
graduates increase across the globe, many of the unemployed youths use computer and internet
access facilities in the cybercafés to while away time, playing computer games, surfing the web,
chatting and dating ([1] Adetoro, 2010). In Nigeria and Africa, many notable scholars such as [4]
Adomi et al. (2004), [6] Alao and Folorunsho (2008), [20] Ugah and Okafor (2008) to mention
few have worked on the use of cybercafé for Internet access by students focusing on universities,
while less emphasis had been made on polytechnics.
Local Literature
According to Arnaldo, P. (2018) What is the Future of Internet Cafes in the Philippines
Coming home from work I pondered on the future of the Internet Cafe Business. Specifically, the
Future of Internet Cafes in the Philippines. Right now, if I'm to plot the status of the business, I
would place it on an upward trend. The popularity of eSport games, headlined by DOTA and
League of Legends is helping push the business. There are new game concepts that attract new
customers. Like the Massive Battle Royale games that are currently the darling of the business.
This upward trend actually follows a perceived downward trend a few years ago. A big chuck of
previous customers now use Mobile Data to browse the internet and interact on social media. This

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exodus caused many Internet Cafes that rely on casual browsing, Facebook and YouTube users to
close shop. Mobile phones became more powerful that mobile gaming has actually started to rival
PC and console gaming. Thus, more exodus of players, more bleeding for Internet Cafe owners.
According to the Trendy Tech. (2005). "Really, the new technoiogies are Web based.
The advantage is tbat it reduces the initial startup costs and allows all the infrastructure to be
outsourced, such as virus checking, updates, upgrades. You don't have to have your own staff do
that. Just about everyone has one of those web sites these days." - Bill Nichtberger, executive vice
president, Aphelion.
According to Businesstips.ph (2017) Internet Cafes 2.0 - 7 Reasons Why There Is Still A
Market Once a mainstay in every 90s' city and town, the internet cafe was used by backpackers,
foreign workers and teens alike. Whether it was to pass the time browsing the web, doing some
work or chatting to relatives, internet cafes are making a comeback after the highs of the 90s. And
it's all to do with the internet, funnily enough. Back then, web 1.0 was slowly developing and
access was limited and slow. For a small fee, internet cafes provided the equipment, connection
and coffee.

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According to Gregory, A. 2018. The Pros and Cons Of Starting A Computer Repair
Businese Computer problems happen to everyone, and they often happen when people least expect
them. From setup problems to computer crashes to software issues to networking challenges, every
household and business with a computer has the potential to need computer repair and maintenance
help from someone who is knowledgeable in the field of information technology. If you have a
technical background and an expert understanding of computers, peripherals, and software, a small
business as a computer repair and maintenance service could be a great business idea for you.
Before jumping in, consider the pros and cons of starting a computer repair business.
According to Adminjay 2016. How to create Computer Shop Business or Internet Cafe (in
the Philippines) Computer shops are businesses that are massively in tune with the Filipino culture.
From business connection, networking, to dating foreigners or locals alike, to playing games such
as LOL or DOTA; computer shops and internet cafes offered their service to provide connections
that many people benefited from.
According to Nicasio F. 2015. Running a Computer Shop? Here's How to Increase Sales,
Customers, and Recurring Revenue If you own a computer shop then you know that it's crucial for
you to stay on your toes. With the technology industry being one of the fastest-moving fields in

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the world, businesses in the space can not afford to just sit tight. You need to continuously find
ways to stay relevant and offer value to your customers. To help you accomplish this, Vend caught
up with Herman Pool, President of the Association of Computer Repair Business Owners
(ACRBO). In addition to his role at the ACRBO, Herman also owns Vertical Axion, a marketing
firm for IT Companies. In this post, Herman shares his thoughts on how computer and tech stores
can improve their marketing efforts to gain more customers and sales.
Foreign Studies
According to Niederkohr, T. (2008), Training in any form also applies to shop owners in
learning how to successfully run their businesses. While much technical trainijig is offered to
technicians, the Automotive Management Institute is one place where business training is offered
online. Toni Slaton, AMl's executive director, says AMI currently offers monthly Webinars
covering anything from sales and marketing to customer service, telephone skills and employee
management. "Between juggling a job, a home, a family and a social life, there isn't always a lot
of time left to attend a traditional instructor-led course," says Slaton, AAM. "Online training offers
the convenience of working from your personal computer and at your own pace. It's a viable tool
right now as evidenced by the growing number of people utilizing it, and is the way of the future."

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According to One Lawinski, J. (2005), Internet Cafes (I-Cafes) were like mushrooms
during early 2000’s, where the demand for computer use was so high because of students for their
assignments and projects, of employees for their paper works and research, and of gamers for their
fun and leisure. I-Cafes are still considered to be a good business in the Philippines in today’s time.
And customers are looking for satisfaction that will make their hard-earned money worth spending
on your services. Never be hesitant to invest on increasing custo In today’s Information Age, I-
Cafes still do exist. One of the most successful computer cafes in the Philippines, Netopia
continues to offer computer services like printing, internet browsing, and gaming. mer service and
satisfaction because if you take care of them, earnings and profits will follow.
According to Ron Kramer, a computer value-added reseller and the owner of All Computer
Solutions Inc., over the effectiveness of using standard VMware-based server solution. According
to Kramer, server virtualization is not just for the big businesses, but small businesses can also
benefit from virtualization, allowing offices of any size to access the latest enterprise-quality
technology. Kramer, reportedly, has built his business around the idea that server virtualization
can help small businesses work better, and his one-man IT-shop-for-hire is thriving. In 2001, he
started All Computer Solutions Inc. in Portland and now has more than 20 high-end boutique
small-business clients. Before virtualization technology, Kramer was putting two to four servers

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in each client's office. Kramer said that what virtualization allows him to do is become hardware
independent.
According to Fitzsimmons, C. (2012). For Michael Young, managing director of training
organization RTO Transformed, running a virtual business enables one to hire the best employees
regardless of their location while Amanda Hayward, owner of fiction publisher Writers Coffee
Shop, said that one of the biggest benefits is lifestyle flexibility.
According to the Financial Times, "In India most people may not be able to afford PCs,"
says Mr Krishnan. "But the spread of cyber cafes and corner shops and kiosks with internet
connections, even at village level, means that even poor people will be able to utilise the benefits
of the net. By March 2001 you can easily expect 1.5-1.8m connections in India. In calculating
actual user numbers we multiply by four - and you get 7-8m people using internet." Despite its
potential, the impact of the internet on India has been negligible so far. "The internet has not really
affected India yet as only a miniscule proportion of the population can access it," says Mohan
Krishnan, research director of the E-technology Group of market researchers. One of the biggest
obstacles is lack of phone lines. Of India's 600,000 villages only about 370,000 are connected.
India has one of the lowest telephone connections per capita in the world at 15-20m and this can

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only improve slowly as it is estimated that just 4-6m lines will be added each year. Consumers
may wait more than a year for a telephone connection unless they are prepared to pay a hefty bribe
and once connected the lines often work only intermittently.
According to Amiri, S., & Woodside, J. M. (2017). As the world has been emerging from
the economic and financial crisis over the past decade, businesses and societies are looking for
ways to generate growth and opportunities. Information and Communication Technology (ICT)
remains one of the key sources that will allow for innovation and growth in the advanced and
emerging economies. This paper seeks to evaluate the impact of ICTs at a global level and allows
for a comparison of BRIC countries to the rest of the world, through measuring the availability
and adoption of ICT, along with the development of the social, cultural and economic building
blocks necessary for its effective use.
According to Brown et al. (2017), the implementation of a skills development project aimed
at increasing the technology competencies of participating librarians in Columbia University’s
Science & Engineering Libraries, in response to changing instructional needs. Adopting a DIY or
Maker learning model gave librarians a perfect opportunity to experience learning new technology
skills just as their users encounter them. The authors conclude that this collaborative project

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methodology could potentially fit a large variety of different library environments, providing other
institutions with an excellent opportunity to reassess and revamp staff skills, no matter their
instructional focus. The literature notes that previous library staff training models were largely
devised for newly matriculated Library and Information Science graduates preparing to enter the
workforce. Burgeoning technology developments require libraries to explore novel methods to
expose staff to new technology skills.
Local Studies
According to Chase (2006), he has argued that service delivery systems can be improved
by separating them into high- and low-contact operations near the customer and must be able to
interact well with the public, since quality is often subjective (in the eye of the beholder). Output
is variable, so wages have to be time-based. Low-contact services can place their operations near
their suppliers, labor, or transportation, since the customer is not in the environment. The
workforce is required to have only technical skills, as work would be performed on a customer
surrogate. This also allows wages to be output-based.
According to Roger Schemenner, expanded this concept by including the degree of labor
intensity and customization with the contact (interaction) classification. Service firms with low

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interaction/customization utilize standard operating procedures and pay less attention to physical
surroundings. Firms with high interaction/customization strive to maintain quality, react to
customer intervention and gain employee loyalty. Low labor intensive firms concentrate on capital
decision, technological advances, maintaining a high utilization rate, and scheduling service
delivery. Highly labor-intensive services emphasize workload scheduling, managing growth,
hiring, training, and employee welfare.
In his 1986 article, “How Can Service Businesses Survive and Prosper”,Schemenner
provided a framework, which resembles Wheelwright and Hayes’s Product-Process Matrix and is
used in similar fashion, is called the Service Process Matrix. Within this matrix service firms are
classified by their position on a graph with two dimensions. The horizontal dimension is the degree
of labor intensity, which is defined as the ratio of labor cost to capital cost. The vertical dimension
of the matrix measures the degree of customer interaction and customization. Firms that have a
high degree of labor intensity and a high degree of interaction/customization are termed
professional services. Service firms with a high degree of labor intensity but a low degree of
interaction/customization characterize the service shop, while firms with both low labor intensity
and a low degree of interaction/customization constitute a service factory.

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Strategic positioning involves first defining the firm’s target market. In other words, what is
the set of customers the firm seek to serves. Next, the firm must determine its core competence or
what will distinguish it from other service firms, i.e., cost leadership, differentiation, or focus. At
this point, the firm then must make decisions regarding its mission and high-level goals and
objectives (Metters, King-Metters, Pullman and Walton, 2006)
At the service strategy level, the service firm must define its service concept, operating
system and service delivery system. The service strategy links the firm’s strategic position with
tactical execution. The firm begins by determining its competitive priorities, and its order winners
and order qualifiers. Competitive priorities are the characteristics of the firm or things that it does
better than other service firms (i.e., low cost, quality, service, or flexibility). The firm’s competitive
priority(s) must be both an order qualifier and an order winner. The order qualifier is a
characteristic that the service must possess in order to compete in the market. If the firm lacks this
then the consumer will not even consider purchasing the firm’s service. The order winner is the
characteristics that will cause the consumer to purchase the firm’s service over its competitors.
The service concept then is the set of competitive priorities that the target market values.

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Finally, the firm approaches tactical execution issues. Tactical execution involves the day-to-
day activities required to function and support the service strategy. Included are capacity
management, facility location, inventory management, facility layout, supplier selection,
operations scheduling, staffing,and productivity improvement (Metters et al., 2006).
Service organizations succeed by providing services that satisfy customers’ needs.
Companies that provide transportation, such as airlines, have to get customers their destinations as
quickly and safely as possible. Companies that deliver packages such as FedEx, must pick up, sort,
and deliver packages in a timely manner. Colleges must provide quality educations. Like
manufacturers, service providers must continuously look for ways to improve operational
efficiency (Baughman, 2006).
In the article “Why Internet Cafe Business in the Philippines” (2009, March), internet
cafes are also a dominant access point for user from the lower socio-economic classes. This kind
of business may earn you extra money. Not many people can afford to buy their own PCs so they
are turning to the Internet for information or to solve problems. Putting your business to capture
them will set you apart from the rest.

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Just like any other businesses, computer rental business also experienced problems that
affect its operations and productivity. Santiago (2007) enumerates five common problems in the
computer rental business. 1). Competition – when there are more internet cafes near the shop that
means there’s indeed a market for the products and services. However, there is also bigger the
probability that the number of people going in your shop will be drastically reduced, likewise your
profit. 2). Expenses – computers evolve into something better and faster every few months, thus
upgrading computers is often necessary to accommodate new and exciting programs. Besides,
paying regularly for the electricity, internet connection, sometimes for rent and water bill, etc is a
must. That is why it is necessary to carefully planned everything including allocation of money for
the expenses.

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1.6.Theoretical / Conceptual Framework
Computer shops are very helpful to many people especially to those who do not
have their own computer set and internet connection or broadband. If we are going to take a look
inside the computer shop, we can see that it is fully occupied almost all the time.
The figure 1 which is the advantages, it displayed the factors that giving an advantages
on every computer shops. The ability to store large amounts of data on a computer is convenient
and inexpensive, and saves space. A computer's ability to allow a company to organize its files
efficiently leads to better time management and productivity. Now that technology is evolving
fast we can do things that may be hard to do during the late 90s, like doing the assignment for

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searching thing on the books and any type of educational requirements, with this we learn easily
with things that ca be foreign to us.
While, the figure 2 shows some of the disadvantages of using computers, all things
have its own positive and negative effect that will hit us if we will not control our own
limitations although it gave us the convenience we need it’s still not perfect, by using computers
for a long time, your blood circulation can become poor due to less physical activities. It can
cause the disturbance in one's meal. Can cause health problems like bad postures, aches, obesity,
eye problems, etc. The rise of the computer age has had what is arguably the greatest affect in the
history of mankind on how business is done -- information can be transmitted in a split second,
calculations done almost instantaneously and massive amounts of data can be processed with
ease. For all of those pluses, though, there are some disadvantages that should be considered by
businesses owners who have been slow in embracing computers.

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1.7. Definition of Terms
1. Computer business- a broad term for a commercial entity involved in the computer
industry
2. Charge per hour - This refers to the hourly rate charged by the shop to the customer
upon renting the computer
3. Data visibility- that data comes from proper visibility across time and space and it’s a
only proven way to facilitate informed decision
4. Economical- in a way that involves careful use of money or resources
5. Fees -a payment made to a professional person or public body in exchange for advise.
6. Financial Reporting - This refers to activities that the computer rental shop undertakes
in recording its daily transactions and reporting the effects of these transactions on its
financial statements.
7. Implement - a tool utensil or other piece of equipment, especially as used for a
particular purposed
8. Internet Surfing - In this research, this refers to the act of looking at a variety of
things over the Internet casually using a web browser.
9. Gaming - In this research, this refers to the act of playing computer software games
that are readily installed in the computer.

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10. Lead Variables - This pertains to the following variables namely; operational
concerns, accounting system, problems encountered, proposed solutions, and socio-
economic and environmental contributions.
11. Most Availed Service - This refers to service rendered by the computer rental shop
that has the greatest demand to the customers such as Internet Surfing, Gaming,
Printing and other types of related services.
12. Number of Staff Employed - This refers to the number of staff currently employed in
the computer rental shop.
13. Number of Years in Business - This refers to the number of years the computer rental
shop is in operation ranging from less than 5 years, 5 to 9 years,10 to 14 years and 15
years and above.
14. Number of Years in the Computer Rental Shop - This refers to the number of years in
the service of individual to the computer rental shop.
15. Operational Concerns - This refers to considerations on activities involved in running
the business for the purpose of creating value.
16. Operational Control Practices - This refers to practices that the computer rental shop
undertakes in managing its daily operations
17. Policies, Processes and Procedures - This refers to the basic features, activities and
policies followed by the computer rental shops on its financial transactions

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18. Operational procedure- is an organized set of activities or tasks that procedures a
specific service or product
19. Patronizing – helpful but betraying a feeling or superiority
20. Policies – a source or principles of action adopted or proposed by a government etc.
21. Safer internet days- is a celebrated globally in each year to promote the safe and
positive use of digital technology for children.
22. Stability -the states of being stable
23. Socio-economic-relating to or concerned with the interaction of social and economic
factors.
24. Subjective well-being – is a self-reported measure of well-being typically obtained by
questionnaire
25. Themedously - to a every great extent.

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Methodology
2.1. Research Design
The researchers chose an interview research design because this is the best method to
see how they react about the Question the researchers gave to them.
This review provides an overview of qualitative methods and designs using examples of
research. We use this method to get the answer of all the computer shop owners about their
business. We make 9 Question to them to answer it. It based on our topic like how they become
successful or how they overcome this kind of business.
2.2. Context and Participants
The researchers will going to conduct a interview to those computer shop owners in the area of
Tondo, manila. we will going to interview at least 10-15 Computer shop owners . The sampling
procedure that we used is purposive or criterion based as the criteria for the interviewees, we use
purposive or criterion because we have a criteria.
2.3. Instrumentation
The researchers designed an Interview schedule in Different Street in Tondo, Manila. We
ask random Owners of Computer Shop to get their answer about how they manage this kind of
business and a lot of them participating to the researchers, and they also want to give some
advice to someone who wants to start this kind of business.

30
2.4. Data Collection Procedure
The researchers conduct the interview in the homes of the participants and at public places. The
participants were given all the time they needed to complete an interview. The interview was
collected immediately after completion. Some interviewer gives to the participant the evidence
that they want to interview. The interviewer told not to write their names on interview question.
Prior to starting the interview the participants were reminded of confidentiality issues concerning
the involvement of their participation in this study. The adolescents were provided with
information regarding the purpose of the study. The researcher also asked the participants if they
had any questions or comments before the start of the surveys
2.5. Data Analysis
The researchers used thematic analysis in analyzing the textual content of the
interview data. Prepared a 4 columned matrix for theme extraction, consists of interview
questions, open codes, axial codes, and the themes. After the interview questions were listed by
the transcriber, then proceeds with open coding which is extracting the main points of the
answers of the participants. Next, is the axial coding wherein extracting the similarities,
differences, an alliance of key ideas from open codes. Finally, after all the interview questions were
encoded by the transcriber, open codes and axial codes, the transcriber proceeds with theme extraction and concept
mapping, which the theme extraction determining the expectations and realities, characteristics based on their
actions, assumptions and surprised answers gathered from the answers of the participants. All themes were
input on the concept map and formed an idea to the study.

31
Results
This study wanted to know the benefits of managing a Computer shop business. As
stated in the previous chapters, the researchers conducted the interview to 10 owners of a
computer shop around Tondo, Manila.
As we conducted the interview, we asked the interviewees if they’re willing to answer
our interview question voluntarily for justification of their consent about the voluntarily
participation in the study. Our participants signed our Inform Consent Form as an evidence that
they participate without any force but voluntary.
Computer Shop is very popular to the area of Tondo, Manila because many people used
computer for their daily life. They find computer shop is very helpful for their communication,
study purposes and entertainment.
Good Profit
Computer shop is very popular kind of business. Many people used computer shop
because they need it in their daily life, so that it makes it a benefits to the owner to gain more
profit. He / She knows, building up this kind of business can gain his/her money.
In Demand
Computer shop is one of the in demand kind of business around Tondo, Manila because
many people used computer like students to make their project and assignments, also a

32
businessman if they don’t have owned computer or laptop they can go to the nearest computer
shop to do their work. It caused to the computer shop in demand.
Unique strategies
The first strategy focuses on attracting novice Internet users. By providing a novice-
friendly environment. The second and most important strategy focuses on pulling in power
Internet users. Power Internet users are extremely familiar with the Internet and its offerings.
This group of customers serves an important function at JavaNet. Power users have knowledge
and web-browsing experience that novice Internet users find attractive and exciting.
Convenience
The convenience of computer shop is that we can use computer for our daily life.
Computer is many uses like educational purposes or what important things like communication.
Computer can make the hardest things into easiest, it’s a common used to those people who
doesn’t have enough time to do traditional research, so they can go to the nearest computer shop
to do they work, and also the convenience of the computer shop is, it’s in demand and profitable.
Adapt innovation
The most answered of our participants is they gathered all ideas and suggestions of their
relatives or friends and they also gathered ideas on the internet on how the aspiring owners run
this kind of business and what is the advantages and disadvantages of managing a computer shop
business.

33
Discussion
Good profit
Computer shops is one of the most profitable small business in Philippines because
technology is one of the most things that the people need in everyday life. Customers are looking
for satisfaction that will make their hard-earned money worth spending on the services. In work,
school, traveling and mostly the news of what's happening to the world. People nowadays
especially for students and the people who's working inside the office needs computer shops to
do their paper works since not all people can afford personal computers. Never be hesitant to
invest on increasing customer service and satisfaction because if you take care of them, earnings
and profits will follow.
In demand
Computer shops is still in demand in Philippines because of online games, printing and
scanning that are still relevant nowadays because mobile phones and tablets cannot perform that
task but since the rise of mobile internet, the demand for computers for internet browsing has
declined. You can acquire postpaid or prepaid plan and can surf the net in no time. There are a
lot of establishments nowadays are offering free Wi-Fi hotspots because nowadays online games
are the ones or the reason that mostly people spent on renting computers so the need of internet
browsing in computer shops are decreasing.

34
Unique strategies
Computer shops supply high-tech equipment like computers, printers, hardware and
software to consumers and businesses. To start computer business, you will need internet
connection, client computers, server computer that controls the clients and networking hardware.
Internet cafe software helps the customers fully protected and no one cannot use for free services
offered by your cafe. Here are some unique strategies on managing computer shops. First,
protect and keep fresh client computers for your next user. Second, extra-charging for special
and additional services. Lastly, sell various items to increase your profit. However, there are
certain strategies that computer businesses can use to bring in customers.
Convenience
The convenience of computer shops is that computers were using for educational
purposes or what important things a person should do followed by communication. The
researchers reported that using computers for writing documents and printings and -mails,
followed by surfing the internet for pleasure. Computers offer a quicker way to gain information
which is by providing an internet access. Not only have computers become more integrated in
our lives. They are increasingly becoming more essential in any aspect of life. They are no
longer just an advantage but rather requirement in today's computer-oriented society. Proof of
the ever increasing integration in our lives comes from the fact that almost anything can be done
with the use of computers. You can work from home, can plav games or procrastinate at work

35
through the help of computers. There are so many things that a computer is capable of that
learning skills to fully reach the potential of computers in priority.
Adapt innovation
The process of gathering, storing, accessing and analyzing data about computer shops in
order to make a better business decisions. The social-networking juggernaut had variously
impressed with its ability to reinvent the wheel and drawn cyber pickets with it boneheaded
missteps. But after a year lived dangerously, Facebook is officially a-list.

36
Conclusion
1.1. Summary
As the researchers, we conduct an interview to those computer shop owners around
tondo, manila to gathered the information of how they manage a computer shop. We all want to
know what problems and issues you faced of managing this kind of business and we also want to
know, as an owner how do you face this kind of problems or how you solve it.
The most answer that we got is, you just have to be patient. We asked them again, what
comes to their mind why this kind of business they built and they answered us, because this is in
demand and good profit in their area.
The major finding that the researchers got is, they build this kind of business because
they want to gain more profit and also to help their environment because we all know nowadays
many people need technology like computers because they need it to their daily life, they do their
assignments or projects mostly the students and they do their work to those businessman.
Nowadays computer is needed because it can make hardest things to easiest, this kind
of technology can be a benefits to those busy person and have no time to do traditional research
and you don't have your own computer or laptop, you can go to the nearest computer shop to
make your work.

37
1.2. Conclusion
Most of the respondents had the same strategies that they apply to be successful now, they
took the advantage that nowadays computer shop is in demand in our country. some of
participants said that computer shop is their family business that's why they took this kind of
business and also this business give a good profit to their family. the most strategies they apply
to be this successful are they have a fast connection, little gift for their loyal players and make
them comfortable and make them feel safe in their computer shop.
1.3. Recommendations
The researchers recommend this to all who will benefit this research especially the
computer shop owners, since computer shops are in demand in Philippines. This kind of business
makes a good profit to family. Even though computers are addicting because of online games
that shouldn't be tolerate and need a discipline to prevent from bad health. Fast connection is the
common strategies any computer shops have and the need of comfortable and relaxing place for
the customers.
To the future researches, this paper recommended to use the purposive sampling to
gathered more data that can lead future researchers to credible answers. To give them better
insights about managing a computer shops in the future when they want to conduct a study that
also search the benefits in managing a computer shops and to prove the idea that even if mobile
data is popular now, computer shops can still be a profitable business.

38
To the prospective owners, this paper also recommended to inspire them to run this
kind of business operation in the future. To be more flexible when the time comes that they are
already running a business in facing various challenges and overcoming it with some strategies
they may use and also to search and learn more in the future regarding the business that they will
do, computer shop.

39
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Appendices
A. Permission to Conduct a Study
Date
Mr. Julius Betco
Computer shop owner
Tondo, Manila City
RE: Permission to Conduct Research Study
Dear Mr. Julius Betco:
We are writing to request permission to conduct a research study at your institution or

workplace. We are the Group 4 of Grade 11 ABM 3 of Emilio Aguinaldo College – Manila. Our
group is led by Maria Martina Quilino. The group members are Richard Baes, Charlene
Bernales, Heart Tuazon, and Mariz Nicole Villa. We are at the process of writing our research
paper for Research in Daily Life 1/Research Project. The study is entitled A Qualitative Study on
the Benefits of Managing a Computer Shops.
We hope that the owner of business will allow us to recruit 10 respondents from the school to
anonymously complete a 30-minute interview process. Interested students, who volunteer to
participate, and returned to the primary researcher at the beginning of the survey process.
The survey process should take no longer than 30 minutes. The survey results will be pooled for
the thesis project and individual results of this study will remain absolutely confidential and
anonymous. Should this study be published, only pooled results will be documented. No costs
will be incurred by either your school/center or the individual participants.
Your approval to conduct this study will be greatly appreciated. I will follow up with a telephone
call next week and would be happy to answer any questions or concerns that you may have at
that time. You may contact me at my email address: martinari.quilino@gmail.com
Sincerely,
Maria Martina C. Quilino

46
Enclosures: Interview Guide

cc: Miss Ma. Kristina O. Velez
Approved by:
___ _JULIUS BETCO ____________________ _________
Owner Signature Date
B. Informed Consent Form
INFORMED CONSENT FOR RESEARCH PARTICIPATION
To the prospective Research subject: Read this consent form carefully and ask as many
questions as you like before you decide whether you want to participate in this research
study or not. You are free to ask questions at any time before, during, or after your
participation in this research.
Project Information
Research Title: A QUALITATIVE STUDY ON THE BENEFITS OF MANAGING A COMPUTER SHOPS
Researchers: QUILINO, MARIA MARTINA School:

EMILIO AGUINALDO COLLEGE -
MANILA
TUAZON, HEART BAES JR., RICHARD Primary Contact No.: 09163202483
VILLA, MARIZ NICOLE BERNALES, CHARLENE Email Address:

martinari.quilino@gmail.com

47
You are being invited to participate in a research study conducted by the abovementioned
names who are students of Emilio Aguinaldo College – Manila. As an owner of a computer
shop, you can provide information that would be most useful to the study. Your participation
will provide some valuable inputs to know the perspective, opinions, and perception of
computer shop owners in Tondo, Manila.
Your participation is voluntary. There will be no negative consequences if you decide not to
participate. There are no known risks in taking part in this study. Any identifiable information
obtained in connection with this study will also remain confidential and will be disclosed only
with your permission.
If you decide to participate, please sign this form. If you have any questions or concerns
about this study, please feel free to contact the number stated above.
AUTHORIZATION
By signing this form, I am attesting that I have understood the purpose of this study and I
freely give my consent to participate in this study.
___________________________________ _____________________
Name and Signature of the Research Participant Date

48
C. Instrumentation
A QUALITATIVE STUDY ON THE BENEFITS OF MANAGING A COMPUTER SHOPS
INTERVIEW GUIDE
Name of Participant: _____________________________________ Date: ____________

Venue: ________________________________________________ Time: ____________
1. How did you get your idea or concept for the business?
2. When did you start the business?
3. To what do you attribute your success?
4. What made you choose your current location?
5. What’s your business’ goals?
6. What is unique about your business?
7. What are your responsibilities as the business owner?
8. What made you choose this type of business?
9. If you had one piece of advice to someone just starting out, what would it be?
Adapted from Mayfield V.W. (2011). Questions for an Entrepreneur. Retrieved from
https://bitwizards.com/thought-leadership/blog/2011/december-2011/20-questions-for-an-entrepreneurs.

49
D. Interview Transcripts
A QUALITATIVE STUDY ON THE BENEFITS OF MANAGING A COMPUTER SHOPS.
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 1 Date: Feb. 14, 2019
Venue: Brgy. 100 Tondo, Manila City Time: 3:00 PM
Transcript:
Interviewer: Hello, Good Afternoon Sir, we are a student of Emilio Aguinaldo College-Manila,
I’m here to conduct an interview about your computer shop and we have nine questions here, so
let’s start.
Interviewer: The first question is how did you get your idea or concept for the business?
Interviewee: Well, we just think that it would be great if we started it knowing that computer
shop is very in demand in our country.
Interviewer: Oh okay, the second question is when did you start your business?
Interviewee: Our computer shop started since (thinking) 2015 and we only have one branch of
this business and still thinking if we will make an another branch of this business [computer shop
business].
Interviewer: Good thinking Sir, the third question is to what do you attribute your success?

50
Interviewee: I think Patience, because (thinking) slow and steady really does win the race,
because trying to force things to evolve too quickly can mean hasty decisions and also leads you
to be a failure that’s why patience is (thinking) the word that can describe my success right now.
Interviewer: Well that is the most said reason on every businessman right now, the fourth
question is what made you choose your current location?
Interviewee: Well (thinking) it’s too expensive for us to rent outside for the location of our
computer shop that’s why we create our own space to build this business and here it is now
(laughs).
Interviewer: (laughs) let’s proceed to the fifth questions, What’s your business’ goals?
Interviewee: At first, it’s only to help my family’s financial issues but now that I see the
outcome of our business it gives me goals to expand our business and at the same time, to
maintain it.
Interviewer: that’s a good goal sir, the sixth question is what is unique about your business that
it has many customers than the other computer shop here in your place?
Interviewee: For me, there is nothing unique about this kind business (thinking), but I’m sure
that we have the fastest internet in this area, maybe that’s the reason.
Interviewer: Maybe that’s why sir, the seventh question is what are your responsibilities as the
business owner?

51
Interviewee: Well as a businessman I always need to think carefully on ehat my actions will be
and (thinking) for my customers, to make them feel secure in this place while browsing,
comfortable and happy all the time with our service.
Interviewer: Okay, the eighth question is, what made you choose this type of business?
Interviewee: Not to mention that computer shop nowadays is in demand in our country, I really
think that it is easy to make as a business.
Interviewer: Well our ninth and last question is, If you had one piece of advice to someone just
starting out, what would it be?
Interviewee: Oh I just want to say that (thinking) try and try until you found the things that you
love to do and never stop even if it’s hard until you will found it.
Interviewer: That’s all the question we have Sir, and thank you for your cooperation and also
it’s nice to meet you Sir.
Interviewee: Oh no problem, it is also nice meeting all of you, study hard to make your parents
proud!
Transcriber: Tuazon, Heart
Editor: Villa, Mariz
Interviewer: Quilino, Martina
Secretary: Tuazon, Heart

52
A QUALITATIVE STUDY ON THE BENEFITS OF MANAGING A COMPUTER SHOPS
INTERVIEW GUIDE
Name of Participant: Computer Shop Owner 2 Date: Feb. 14, 2019
Venue: _Brgy. 100 Tondo, Manila City __ Time: 3: 45 PM
Transcript:
Interviewer: Hello, Good Afternoon Sir, I’m Maria Martina Quilino we are a student of Emilio
Aguinaldo College-Manila, I’m here to conduct an interview about your computer shop and we
have nine questions here that we will ask for you, so let’s start. The first question here is how did
you get your idea or concept for your business?
Interviewee: Oh well, when I was in college I study ICT, so from the very start I already have in
my mind to build a computer shop because this is what I want.
Interviewer: Oh so it is really in your mind from the very start, our second question Sir is when
did you start your business?
Interviewee: My business started since 2010 and I also have an another branch a few blocks
away from here and also thinking on adding up an another branch in the next barangay there.
Interviewer: That’s a good idea Sir and since that we see your success here our next question is
to what do you attribute your success?

53
Interviewee: Well (thinking) Drive. Drive is the only thing that keeps me going after an
experience like this, you know, I’m never content to just stay where he is without continuing to
dream of ways to move forward exactly what I’m capable of and even failure shouldn’t deter me
from reaching my maximum potential as an entrepreneur.
Interviewer: The next question is what made you choose your current location?
Interviewee: There are so many reasons but the main reason here is, here in our place there’s a
lot of children and student here that come here to brows, this place is also the most convenient
place where you can use a computer [for the student] because we’re the nearest computer shop
here {from school}.
Interviewer: Okay, the fifth question is what’s your business’ goals?
Interviewee: Well (thinking) mostly because it helps me for my financial needs, so it helps me
with to graduate my children, in terms of money. Also, to help people to have a convenient way
to use computer shop, here in our place.
Interviewer: Good thinking Sir, our next question is what is unique about your business?
Interviewee: Well maybe (thinking) when there is some occasion we gave a little gift for our
players, those who are our loyal customers like giving them shirts that has the name of our
computer shop.
Interviewer: Oh I’ll always go here now (laughs). Our next question is what are your
responsibilities as the business owner?

54
Interviewee: Well running a business like this can be hard also that’s why I always make sure
that every day I always check every PC to make sure that my customers can brows safely.
Interviewer: That’s true Sir, our next question is, what made you choose this type of business?
Interviewee: Well like I said earlier it was on my mind from the very start and also we all know
that nowadays internet is all we need.
Interviewer: Our last question Sir is if you had one piece of advice to someone just starting out,
what would it be?
Interviewee: I don’t need some wisdom to tell to my fellow businessman but I always say that,
make sure that you are kind to your players [customers].
Interviewer: That’s all Sir, thank you for the time that you gave us to interview you and nice to
meet you Sir.
Interviewee: No problem, as long as I can help with your Research and also nice meeting you
all.
Transcriber: Tuazon, Heart

Editor: Bernales, Charlene
Interviewer: Quilino, Martina
Secretary: Tuazon, Heart

55
INTERVIEW GUIDE
Name of Participant: Computer Shop Owner 3 ____ Date: Feb. 14, 2019_
Venue: _Brgy. 105 Happy land Tondo, Manila City_________ Time: 4:46 PM_____
Transcript:
Interviewer: Hello Sir I’m Mariz Nicole Villa we are a student of Emilio Aguinaldo College-
Manila, I’m here to conduct an interview about your business and we have some questions here
that we will ask for you, so let’s start. The first question here is how did you get your idea or
concept for your business?
Interviewee: Well, I have a friend that also have a computer shop business and see how it did
well for their financial status and it really did well so I also build my own business.
Interviewer: Now I know that friends can also influence us things that can help you for money
(laughs). Our second question Sir is when did you start your business?
Interviewee: My Computer Shop just started in 2016 and I’m still counting to have some branch
also.
Interviewer: So, our next question Sir is, to what do you attribute your success?
Interviewee: Maybe (thinking) for Fairness, we price things fairly and my customers play fairly,
maybe that’s the reason to have a success business.

56
Interviewer: I also think that sir, the next question is what made you choose your current
location?
Interviewee: Maybe the same reason to other Computer shop owners, it’s because that here in
Tondo, Manila especially in this location there’s a lot of kids that needs to go to the computer
shops to do their assignments, projects, anything that they need with the internet.
Interviewee: For me, to gain more profit for our future, to help those people to have the
convenient way to use computer shop and (thinking) there are so many reasons but that’s the
main goal of my business.
Interviewer: I agree with that sir, our next question is what is unique about your business?
Interviewee: Based on what my customers is saying to me, they said that we have the fast
connection that we know, everyone needs.
Interviewer: Yeah! We all know we need that. Our next question is what are your
responsibilities as the business owner?
Interviewee: The only thing that I do is to remind all the kids that they are not allowed when its
10 PM because of the curfew and also, it’s for their own safety.
Interviewer: That’s true Sir I always agree with that so our next question is, what made you
choose this type of business?

57
Interviewee: aside that I know that this kind of business can help me in terms of money, I also
chose this to help the others on what they need by providing my computers, I help them they
help me win-win situation (laughs).
Interviewer: And also sir our last question, if you had one piece of advice to someone just
starting out, what would it be?
Interviewee: Just be patient with your customers, especially to the children, always put aside
your personal things to your business to have a success business.
Interviewer: That’s all sir, thank you for letting us to make an interview with you.
Interviewee: No problem kiddos.
Transcriber: Quilino, Martina
Editor: Bernales, Charlene
Interviewer: Villa, Mariz
Secretary: Quilino, Martina
INTERVIEW GUIDE

58
Name of Participant: Computer Shop Owner 4 _ Date: Feb. 14, 2019_
Venue: Brgy. 105 Happy land Tondo, Manila City Time: 5: 30 PM_____
Transcript:
Interviewer: Hello Sir I’m Charlene Bernales we are a student of Emilio Aguinaldo College-
Manila, I’m here to conduct an interview about your business and we have some questions here
for the interview. The first question here is how did you get your idea or concept for your
business?
Interviewee: Well (thinking) because of its demand and popularity here in our country, I think
that it can gave me a profitable business that’s why I chose this kind of business.
Interviewer: I agree with you Ma’am mostly because of the evolving technology in our world
that computer shop is in demand now. Our second question is when did you start your business?
Interviewee: it started when (thinking) 2014! I remember (laughs) its been already 5 years since
I started my business, now that I remember it’s been a long time huh.
Interviewer: You’re right Ma’am 5 years is not a joke, so our third question is to what do you
attribute your success?
Interviewee: I think (thinking) to have a successful business you need to have Honesty, because
it always leads you to what is right and also gives you the right relationship with your customers

59
Interviewer: I also think that Ma’am, the next question is what made you choose your current
location?
Interviewee: One reason, it’s near in our house, it is also easy to see for the students.
Interviewee: At first, I just really want to be successful but now I also want to help the students
to have a budget-friendly computer shop that students can afford and have a comfortable feeling
while using our computers that’s why I installed air cons here.
Interviewer: I can see that Ma’am that’s why you have many customers here, our next question
is what is unique about your business?
Interviewee: Aside that it has a strong internet connection, we also don’t lack on giving our
customers to have a convenient way in using my PC.
Interviewer: Our next question is what are your responsibilities as the business owner?
Interviewee: For me, to keep my place clean, organized and safe for everyone.
Interviewer: I agree with that so our next question is, what made you choose this type of
business?
Interviewee: Well because it is in demand, it offers less hard work than other businesses and I’m
also an IT graduate that’s why this business really suits me.

60
Interviewer: And also Ma’am our ninth and last question, if you had one piece of advice to
someone just starting out, what would it be?
Interviewee: Oh (thinking) I advice them to be patient all the time, there’s on such thing that we
can get in just a snap that’s why in every business hard work is needed.
Interviewer: That’s all Ma’am thank you for giving us your time to make an interview with you.
Interviewee: It’s okay, there is no problem with that, study hard Kiddos.
Transcriber: Quilino, Martina
Editor: Baes Jr., Richard
Interviewer: Bernales, Charlene
Secretary: Quilino, Martina
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 5______________ Date: Feb. 16, 2019
Venue: Brgy. 105 Happyland Tondo, Manila. Time: 3:15 PM____
Transcript:

61
Interviewer: Hi! Good Afternoon sir. We're here to conduct a study about the benefits of...
(thinking) computer shop. So are you ready for the interview sir?
Interviewee: Yes. I’m always ready (laughs)
Interviewer: Okay sir, let's start. How did you get your idea or concept for the business?
Interviewee: Because of my families— because internet shop is our family business ever since.
Interviewer: So in the first place you really have that vision Sir! So our next question is when
did you start the business?
Interviewee: Our family business (computer shop) started since 2009 and I started my own
business on 2015.
Interviewer: Oh okay. So, to what do you attribute your success?
Interviewee: (Stutter) Awareness. As a good entrepreneur I needs to learn to be aware of
everything around them. Make sure that my business is always moving forward. This means
paying attention to my finances, employees and clients. Everything deserves attention. By this I
earned the things what I wanted especially success.
Interviewer: Wow! That—that's great! (Chuckles) so the next question is what made you choose
your current location?

62
Interviewee: Yeah. (laughed) Because of my family, we, (stutter) We have our own place it is
also an advantage for me because I don’t need to rent places for my business that can increase
my expenses.
Interviewer: That’s great Sir, Okay. What's your business goal?
Interviewee: Now that I've graduated in college my business goals is to help my parents, to high
my standard in terms of succeeding my business.
Interviewer: That is really a good business goal sir, our next question is what is unique about
your business?
Interviewee: (Thinking). Fast connection.
Interviewer: What are your responsibilities as the business owner?
Interviewee: Always check my shop even if I have a work.
Interviewer: What made you choose this type of business?
Interviewee: To help others to communicate.
Interviewer: Okay, If you had one piece of advice to someone just starting out, what would it
be?
Interviewee: (Thinking) Be patient. (Laughed)
Interviewer: (laughed) Okay sir Jaynard, Thank you that's all.
Transcriber: Villa, Mariz

63
Editor: Baes Jr., Richard
Interviewer: Tuazon, Heart
Secretary: Villa, Mariz
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 6_________________ Date: Feb. 16, 2019
Venue: Brgy. 105 Happyland Tondo, Manila. Time: 4:20 PM_____
Transcript:
Interviewer: Hello! Good afternoon miss. I'm Heart and this is Martina and we are from Emilio
Aguinaldo College. We just need to (stutter) ask you some questions about the (thinking)
benefits of having a computer shop.
Interviewee: Okay. Sige. (Okay. Sure.)
Interviewer: Okay (laugh). So Ma’am are you ready for the interview?
Interviewee: Yes.
Interviewer: So how did you get your idea or concept for the business?
Interviewee: Is it okay if I answer it in tagalog? (Laughs)

64
Interviewer: Sige po. No problem miss (Chuckles). Pakisagot na lang po in english hangga't
kaya po (chuckles). (It's okay. No problem miss. Just answer it in english as long as you can)
Interviewee: Okay. (Chuckles) So ayun (laugh) dahil sa mga kabataan ngayon. (Because of the
youth today.)
Interviewer: (laughs) Okay po. When did you start the business?
Interviewee: I started it since 2010. I’ve been through a lot with those years but I know that it’s
all worthy now, look what my business now!
Interviewer: I agree with that Ma’am, we all observe that you are successful now. So the next
question is to what do you attribute your success?
Interviewee: Passion and Creativity, I love what I’m doing right now that I think it leads me to
success and also, my creativity usually helps me come up with the solutions of the problems that
are a combination of other things.
Interviewer: that’s quite tough, so our next question is what made you choose your current
location?
Interviewee: Dahil maraming mga bata ang nandito at estudyante. (Because there are many
children here and students)
Interviewer: Okay. What's your business goal?
Interviewee: Para kumita at tumulong sa mga kabataan. (To earn and help the youth)

65
Interviewer: Well we all want that, what is unique about your business?
Interviewee: Mabilis ang internet (laughed). (Fast Internet connection)
Interviewer: That’s why it is successful enough even if you just started 2 years ago. What are
your responsibilities as the business owner?
Interviewee: Bantayan ang mga kabataan na naglalaro tuwing gabi. (Look out for the children
when playing computer every night)
Interviewer: Okay, so our next question is what made you choose this type of business?
Interviewee: Dahil ito ay madalas ginagamit ngayon. (Because this is always using)
Interviewer: Okay! Our last question, If you had one piece of advice to someone just starting
out, what would it be?
Interviewee: Kailangan ng mahabang pasensiya sa mga batang maingay at makulit. (Laughs).
(It's gonna need a long patience for the childen whose noisy and naughty.)
Interviewer: (Laughs) Okay. Thank you Ma’am. Have a good day.
Transcriber: Villa, Mariz
Editor: Quilino, Martina

66
Interviewer: Tuazon, Heart
Secretary: Villa, Mariz
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 7_______________ Date: Feb. 16, 2019
Venue: Brgy. 105 Happyland Tondo, Manila. __ Time: 4:50 PM_____
Transcript:
Interviewer: Good Afternoon miss. We are from Emilio Aguinaldo College and we have a few
questions for you for our research and that is (thinking)What are the benefits of having a
computer shop, Are you ready miss?
Interviewee: Yes (Chuckles)
Interviewer: Okay. (Chuckles) So miss how did you get the idea or concept for the business?
Interviewee: I decided to have computer shop business because the computer nowadays is an
essential item both in home and office. Also, millennials are now active in online games.
Interviewer: So the next question is when did you start the business?
Interviewee: Last 6 years ago, so basically on 2013.

67
Interviewer: To what do you attribute your success?
Interviewee: Ruthless Persistence and Razor Focus. Hiring really outstanding people who are
self-motivated and do not need to be managed.
Interviewer: that’s quite tough Ma’am huh, what made you choose tour current location?
Interviewee: Because I live here and own this house (stutter), more computer shops here, and
most of all I do not pay for rent.
Interviewer: Okay. What's your business goals Ma’am?
Interviewee: To have more computer units.
Interviewer: Wow short but meaningful. What is unique about your business?
Interviewee: We have excellent internet connection. (Laughs)
Interviewer: (laughs) okay. So what are your responsibilities as the business owner?
Interviewee: I always see to it that (thinking) areas were cleaned. Secure my players or users
through the clip of CCTV cameras, and (thinking) keep my PC's maintained by my technician.
Interviewee: Easy to start with small capital, and also I am also a frequent consecutive user.
Interviewer: If you had one piece of advice to someone just starting out, what would it be?

68
Interviewee: Get relevant experience about what you want to start. Work hard to maintain your
goals in running your business.
Interviewer: (Amazed) Wow! Thank you Ma’am, that's all thank you and have a wonderful day.
Interviewee: No problem.
Transcriber: Baes Jr., Richard
Editor: Quilino, Martina
Interviewer: Villa, Mariz
Secretary: Baes Jr., Richard
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 8__________________ Date: Feb. 16, 2019
Venue: Verona St. Tondo, Manila City_________________________ Time: __5:50 PM___
Transcript:
Interviewer: Hi! Good Afternoon Sir, We’re here to conduct a study about the benefits of
computer shop. We will have an interview that consist of nine questions, so let’s start Sir.
Interviewer: Here’s the first question, how did you get your idea or concept for your business?

69
Interviewee: Well here in Tondo, based on my observation (thinking) there are so many people
that go to the computer shop but the nearest computer shop here before is in the next barangay,
that’s the time that I got an idea to build some computer shop here because I know that I will
gain enough profit here.
Interviewer: You’re right Sir, we all can see that you have so many customers here earlier. So
let’s proceed to the second question, when did you start the business?
Interviewee: (thinking) 2010 until now and I still want to grow my business and planning to
open my second computer shop here this month [February 2019].
Interviewer: Oh, congratulation with that Sir, maybe we can have a discount on your second
computer shop (laughs)
Interviewee: Yeah, you can go there when it is open (laughs)
Interviewer: Sinabi mo ‘yan Sir ah (we’re looking for that Sir), so the third question is where do
you attribute your success?
Interviewee: Competitiveness, there are so many computer shop here in our country but I think
this attribute leads me to success I feel that I can do a much better job than others.
Interviewer: Oh okay Sir, our next question is what made you choose your current location?
Interviewee: Well here in our place, some people here cannot afford to buy computer or WiFi
[Wireless Fidelity] to use for their projects or other important things that needs computer and

70
internet connection, that’s why it can be convenient for them and us to have a computer shop
near their place.
Interviewer: Wow! You’re a good thinker Sir, maybe that’s the reason why your business is a
success, so the next question is, What's your business goal?
Interviewee: To earn more money (laugh) and to help this people with their communication
Interviewer: (laughs) that’s all we want, it’s very reasonable, next is what is unique about your
business?
Interviewee: Coins out every end of a month (laugh)
Interviewer: (chuckles) seventh question is what are your responsibilities as the business
owner?
Interviewee: Well with this kind of business, giving my customer a convenient faster internet
connection is the thing I consider as my responsibility.
Interviewer: So Sir what made you choose this type of business?
Interviewee: Because (thinking) even if you are just at your home, you can still manage your
business unlike the other business that needs a full attention for them to success.
Interviewer: So the last question Sir is if you had one piece of advice to someone just starting
out, what would it be?
Interviewee: Don’t give up (laugh) always trust in god.

71
Interviewer: Oh, short but meaningful. Thank you for letting us to do an interview about you
and your business Sir.
Interviewee: (laughs) there’s no problem with that, study hard kids.
Transcriber: Baes Jr., Richard
Editor: Villa, Mariz
Interviewer: Bernales, Charlene
Secretary: Baes Jr., Richard
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 9________________ Date: Feb. 17, 2019
Venue: _Verona St. Tondo, Manila City______________________ Time: __3:30 PM___
Transcript:
Interviewer: Hi! Good Afternoon Sir, We’re here to conduct a study about the benefits of
computer shop. We have here a nine questions for the interview.

72
Interviewee: Okay.
Interviewer: Here’s the first question, How did you get your idea or concept for the business?
Interviewee: Because of my kids (laugh)
Interviewer: (laughs)okay. When did you start the business?
Interviewee: (thinking) Its started when 2016
Interviewer: It just begin last last last year Sir (laughs). So our next question is to do you
attribute your success?
Interviewee: Discipline, it really gave you advantages if you have discipline to yourself and to
your employees also.
Interviewer: So next is, what made you choose your current location?
Interviewee: Well, there’s a lot of children here (laughs) I think that it can be a profitable
business when I build computer shop business.
Interviewer: (laughs) okay. What's your business goal?
Interviewee: (thinking) To gain more money (laugh)
Interviewer: What is unique about your business?
Interviewee: Well the only thing is I have fast internet connection than other here in our place.

73
Interviewee: Check everytime my shop
Interviewee: (thinking) we all know nowadays many people need communication
Interviewee: (thinking) wait until your business gain.
Transcriber: Bernales, Charlene
Editor: Tuazon, Heart
Interviewer: Baes Jr., Richard
Secretary: Bernales, Charlene
INTERVIEW GUIDE
Name of Participant: _Computer Shop Owner 10________________ Date: Feb. 17, 2019
Venue: Quezon St. Tondo, Manila City________________________ Time: 4:15 PM__
Transcript:
Interviewer: Hi! Good Afternoon Miss, We’re here to conduct a study about the benefits of
computer shop.
Interviewer: So here's the first question, How did you get your idea or concept for the business?

74
Interviewee: (thinking) Because on our place the computer shop is popular
Interviewer: When did you start your business?
Interviewee: (thinking) Its started when 2016
Interviewer: Oh, okay next is to what do you attribute your success?
Interviewee: (thinking) Great entrepreneurs blend vision with execution, I avoid spending too
much time on developing business ideas. Most ideas are going to have to be heavily revised
when you get out to market. I’m highly goal oriented, blending their big-picture strategy with a
laser focus on execution and results that leads me to my success now.
Interviewer: What made you choose your current location?
Interviewee: (thinking) because in our place there’s a lot of computer user
Interviewer: What's your business goal?
Interviewee: (thinking) To gain more customer (laugh)
Interviewer: What is unique about your business?
Interviewee: fast internet connection.
Interviewee: Maintain a good services.

75
Interviewee: (thinking) its popular (laugh)
Interviewee: (thinking) just have a more patient to customer. (Laughs)
Transcriber: Bernales, Charlene
Editor: Tuazon, Heart
Interviewer: Baes Jr., Richard
Secretary: Bernales, Charlene
E. Others, tables, charts, summaries, lengthy statistics, letters, copies of related documents,
any other supplementary materials
STATEMENT INTERVIEW RESPONSE RESULTS

OF THE QUESTIONS (THEME/S)
PROBLEM
1. Why did you How did you get  We just think that it would  In demand
choose to build this your idea or concept be great if we started it  Passion
kind of business for the business? knowing that computer  Good profit
(computer shop)? shop is very in demand in
our country.
 I’m a graduate IT student,
which is still the number
one in demand jobs right
now, so from the very
start I already have in my
mind to build a computer
shop.
 Computer shop is our
family business ever since
and also this kind of

76
business gives us a good

profit.
2. What are the What is unique  Aside that we have a  Fast internet
strategies you do to about your business? strong or fast internet connection
attract more connection, we also don’t  Loyalty gifts
customers? lack on giving our  Comfortableness
customers to have a and Safety
convenient way in using
our PC.
 Well maybe when there
are some occasions we
gave a little gift for our
players, to those who are
our loyal customers like
giving them shirts that has
the name of our computer
shop.
 We give them
comfortableness in our
place also we have air
cons and make them feel
safe.
*93. What word/s To what do you  Competitiveness, there are  Competitiveness
do you think that attribute your so many computer shop here  Passion and
describes your success? in our country but I think Creativity
this attribute leads me to
success?  Discipline and
success I feel that I can do a
much better job than others. Strong work
 Passion and Creativity, I ethic.
love what I’m doing right
now that I think it leads me
to success and also, my
creativity usually help me
come up with the solutions
of the problems that are a
combination of other things.
 Discipline, it really gave you
advantages if you have
discipline to yourself and to
your employees also.
Table 1. Matrix

77
INTERVIEWE SCHEDUL SECRETARY/ TRANSCRIP EDITING POLISHE REVISE

E E TRANSCRIBE T D D
R COPY COPY
Owner 1 Feb. 14 Tuazon February 15 Februar February Februar
(3:00PM) y 16 18 y 20
Owner 2 Tuazon February 15
Feb. 14 Februar February Februar
Owner 3 (3:45PM) Quilino February 15 y 16 18 y 20
Owner 4 Feb. 14 Quilino February 15 Februar February Februar

(4:46PM) y 16 18 y 20
Owner 5 Villa February 16
Owner 6 (5:30PM) Villa February 16 y 16 18 y 20
Owner 7 Feb. 16 Baes February 16 Februar February Februar

(3:15PM) y 16 18 y 20
Owner 8 Baes February 16
Owner 9 (4:20 PM) Bernales February 17 y 16 18 y 20
Owner 10 Feb. 16 Benales February 17 Februar February Februar

(5:15 PM) y 16 18 y 20

(5:50 PM) y 16 18 y 20

(3:30 PM) y 17 18 y 20
Feb.17 Februar February Februar

(4:15 PM) y 17 18 y 20
Table 2. Timeline

78
F. Curriculum Vitae
Name: Quilino, Maria Martina C.

Address: Block 28 Lot 6 Saint Francis St. Maricaban,
Pasay City
Contact Number(s): 0916-3202483
E-mail Address: martinari.quilino@gmail.com
Summary:
I am a positive thinker, I always tend to see all the goods things that we accomplished
in every task that given to us but even though that I'm a happy go lucky person I'm also the
person who don't get content easily because I also want my team and myself to be discipline at
any cost and always do the best for the good quality of the paper.
Academic Background:
Grade Level School Year Attended
Senior High School Emilio Aguinaldo 2018 – Present
College – Manila
Junior High School Pres. Corazon C. 2014 – 2018
Aquino National HS
Elementary Maricaban Elem. Sch. 2007 – 2014
Honors and Recognition:

Year
Awards Year Level
Acquired
Second (2nd) Place in MTAP Grade 4 2010
With Honors Grade 10 2017-2018
Campus Integrity Crusaders P.O. (8th best leaders in Grade 10 2017-2018
the whole Pasay City School)
Seminars Attended:
Seminar/Conference Organizer Year Attended
Developing My Career President Corazon C. Aquino National 2016
High School

79
C.I.C. Learning the Campus Integrity Crusaders Ofiicers 2017

Integrity (PCCANHS)
Learning Marketing ABLAZE Organization 2019
Business
Skills Acquired:
 Ability to organize and plan every task efficiently and effectively
 Ability to multi-task and to work under pressure
 Having an integrity to do always the right thing
 Gives maximum performance and minimum delay
Hobbies and Interests:

I have many hobbies that can't even count on my fingers but what I often do are
watching Korean Dramas because they always give an interesting plot for the viewers and give
thrills in every episodes that's why the series will never be boring. I also love to listen to music
that helps me to be more relax and hype at the same time, and lastly I love reading books that
talks about other ccodes and how to deciph it because it makes me used my critical and logical
thinking.
Languages Spoken:
 Filipino- Intermediate
 English- Intermediate
References:
 Victoria Rodelas
Call Center Agent
BPO Company
 Evelyn Manalili
Finance Manager
Private Insurance Company
 Helen Grace Espanola

Operations Manager
BPI Company

80
Name: Baes Jr., Richard D.

Address: 135 Quezon st. Tondo, Manila
Contact Number(s): 09666531025
E-mail Address: baeschardi@gmail.com
Summary:
I’m positive thinker, I see my environment as a
diamonds because I know someday I will be going to treasure everything and
when that time comes I know to myself, I’m not going to regret it.
Senior High School Emilio Aguinaldo 2018-Present
College
Junior High School Antonio J. Villegas 2014-2018
Vocational High Scholl
Elementary Amado V. Hernandez 2007-2014
Elementary School

Year
Awards Year Level
Acquired
NC II Passer “Bread and Pastry Production” Grade 10 2018
Best in writing essay Grade 9 2016-2017
Top 4 over all Grade 4 2010-2011
Seminars Attended:
MY Career 2017 Young Men's Christian 2018
Association
English Club Antonio J. Villegas Vocational 2017-2018
High School
Yes-O Club Antonio J. Villegas Vocational 2015-2016
High School

81
Skills Acquired:
 Ability to organize things effectively and efficiently

 Ability to multi-task and to work under pressure
 Team player
 List something good! Be honest!

I enjoy watching and reading Fantasy and Science Fiction. I also enjoying
Fashion Designing and Interior Designing. Sometimes if I have time I played
outdoor games like volleyball cause it release all my stress from school and it
improves my socializing.
Languages Spoken:
 English- Advanced
References:
[Should be at three persons who are not a member of your family neither a
relative; could be your company boss, chairperson of the barangay, other
teacher/s]
 Jennifer Marcera
Manager
Jhing’s Product
 Sofia Ysobelle Villaflor

Assistant of Manager
McDonald Tayuman
 Shiela Mae Ferrer

Owner
Online Business

82
Name: Bernales, Charlene Organo.

Address: 664 Marulas A. Caloocan City
E-mail Address: Bernalescharlene3@gmail.com
Summary:
I am a responsible, because i will do the task that gave me before the due time,
especially i 'm goal-oriented person and i work hard from my dreams
Senior High School Emilio Aguinaldo 2018-2020
College-Manila
Junior High School Caloocan High 2014-2017
School
Elementary Bo. Obrero Elem. 2007-2014
School

Year
Awards Year Level
Acquired
Second Honor Grade 1 2010
Top 6 Grade 7-9 2017-2018
Top 3 in science, top 10 in all subject Grade 10 2017-2018
Seminars Attended:

Developing My Career Presiden Corazon C. Aquino National 2016
High School
C.I.C. Learning the Campus Integrity Crusaders Ofiicers 2017
Integrity (PCCANHS)
Business Forum ABLAZE Organization 2019

83
Skills Acquired:
 Ability to do work properly
 Ability to multi-task
 I can draw what i want

I have many hobbies that cant even count on my finger, i love watching fantasy because if i
watching fantasy i felt i'm here in the movie, my favorite hobby are eating more foods while
watching movie,And also if i'm bored I'll go to my friend's house, and we bond each other.
Languages Spoken:
References:
 Catherine Domingo
Call Center Agent
 Anne Agluba
Insurance Company
BPO Company
 Nikkie Agustin
Operations Manager
Malayan Company

84
Name: Tuazon, Heart

Address: 1447 R. Lanuza St. Paco, Manila
E-mail Address: hearttuazon1@gmail.com
Summary:
I am a tough person who has made it through tough times
because I always look for positivity in all things. As a team member commitment to ensure the
team members succeeds with all the tasks, duties, and projects and willingness to help member in
need.
Senior High School Emilio Aguinaldo 2018-2020
College-Manila
Junior High School Manuel A. Roxas High 2014-2018
School
Elementary Epifanio Delos Santos 2007-2014
Elementary
School

Awards Year Level Year Acquired
Fifth Honor Grade 5 2012
Top 5 Grade 8 2015
Top 3 Grade 10 2018
Seminars Attended:
Career Talk Manuel A. Roxas High School 2016
Business forum ABLAZE Organization 2019

85
Skills Acquired:
 Ability to do work properly
 Well-organized
 Time managemeny

I love reading books especially the romantic books and I love watching movies that are funny.
I also like to write poems and do crafts when I have free time.
Languages Spoken:
References:
 Rainer RoRoRovillos
SHS Teacher
Emilio Aguinaldo College
 Edison Anded
Company Driver
Fiber Company
 Jeannette Padua
JHS Teacher
Manuel A. Roxas High School

86
Name: Villa, Mariz Nicole V.

Address: brgy . 105 Tondo, Manila
E-mail Address: marizvilla74@gmail.com
Summary:
I’m patient, I always see positive things especially when I do something
important to overcome my task with a good mood. I’ll do any task that my leader
gave to me, and I know I’m a good leader too.
Senior High School Emilio Aguinaldo 2018
College
Junior High School Antonio J. Villegas 2014-2018
Vocational High School
Elementary General Vicente Lim 2007-2014
Elementary School

Year
Awards Year Level
Acquired
Top 3 Grade 9 2017
Best in english Grade 6 2017
Best in writing Grade 5 2011
Seminars Attended:
Science club Antonio J Villegas Vocational 2017
High School
Math Club Antonio J Villegas Vocational 2016
High School

87
English Club Antonio J Villegas Vocational 2017

High School
Skills Acquired:
 Ability to editing
 Can do multi-tasking
 Ability to program a computer

I love listening to music, watching movies, series, and play guitar and
ukulele when I’m bored. I love doing make-up to myself sometimes to someone
who needs my help to enhance their self esteem.
Languages Spoken:
 English- Intetmediate
 Bisaya-Intermediate
References:
 Rainer Rovillos
Teacher
Emilio Aguinaldo College
 Rocelle Loriega
Own Business
Computer Shop

88
PLAGIARISM CHECKER
Background of the Study – 98%
Scope and Delimitations – 100%
Statement of the problems – 100%
Research Objective – 100%
Significance of the Study – 100%
RRl – 96%
Conceptual Framework – 100%
Definition of Terms – 100%
Result – 98%
Discussion – 100%
Methodology – 98%
Summary – 100%
Conclusion- 100%
Recommendation – 100%
Total Average:

89

A Qualitative Study On The Benefits of Handling A Computer Shop Business

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A Qualitative Study On The Benefits of Handling A Computer Shop Business

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Emilio Aguinaldo College–Manila

A Qualitative Study on the Benefits of Managing a Computer Shops

Quilino, Maria Martina

Senior High School Department

1.1.Background of the Study

then was gaming and typing services for students.

Establishing computer rental business needs determination of the following

access the Internet and share Internet experiences.

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its operations and gain competitive advantage in this kind of field.

1.2.Statement of the Problem

selected Computer Shop business owners.

The study aims to answer the following questions:

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2. What are the strategies you do to attract more customers?

3. What word/s do you think you apply to be this successful?

The study has the following specific objectives:

systematic or well – organized

2. To identify barriers and concerns related to the business, computer shops.

3. To expand the knowledge of people on the business

5. To make recommendations to improve the operational effectiveness in doing a business

that can give you benefits as a businessman.

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1.3.Scope and Delimitation

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1.4. Significance of the Study

contribute additional information to serve the following individuals.

operational concerns such as policies and operational procedures.

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effectively and efficiently.

profile in terms of effectiveness of the implementation of operational concerns such as policies

whether to continue patronizing their services or not.

shop’s profile in terms of advocating environmental activities and socio-economic contributions.

the wellness of this society.

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economical, technological and educational significance of that.

1.5.Review of Related Literature and Related Studies

articles and other print materials

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but also to the life satisfaction of the citizens.

According to Liddle, A. J. (2000, December 18), Expedia.com Cafe is not a European-style

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Internet access. This restaurant is making a great contribution."

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to diffusion theory, adoption of technological innovations is a function of one's innovativeness, or

driving technology adoption.

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while less emphasis had been made on polytechnics.

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Senior High School Department

that many people benefited from.

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Senior High School Department

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According to Fitzsimmons, C. (2012). For Michael Young, managing director of training

Shop, said that one of the biggest benefits is lifestyle flexibility.

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and once connected the lines often work only intermittently.

blocks necessary for its effective use.

at increasing the technology competencies of participating librarians in Columbia University’s

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workforce. Burgeoning technology developments require libraries to explore novel methods to