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Replacing a power supply/cooling module in a 25-drive

disk-array enclosure

Topic
VNX 5400 Procedures
Selections
VNX5400 Activity Type: Hardware Replacements
2U Disk Array Enclosure: Power Supply

Generated: 4:04 p. m. > septiembre 13, 2019

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Copyright © 2019 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF
DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: September, 2019

EMC Confidential Information version: 7.0.6.19

Page 1 of 26
 Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Replacing a power supply/cooling module in a 25-drive disk-array enclosure ..............6

Numeric LED on 25 drive enclosure LCC (303-104-000E) may not display correctly...22

EMC Confidential Information version: 7.0.6.19

Page 2 of 26
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

494698: Numeric LED on 25 drive enclosure LCC (303-104-000E) may not display correctly
DELL EMC Manufacturing have found that certain releases of LCC 303-104-000E (25 drive LCC) may
not display their Bus ID and/or their Loop ID correctly. The the LED is made up of 7 LED segments,
however some of the LED segments may not light correctly.
This can cause misidentification of a number, for example, 8 may display as 0 if the middle LED
segment does not display.

489302: CAUTION: D@RE in use on VNX2

If you are using Data At Rest Encryption (D@RE) on your VNX2 array, perform a Keystore Backup
prior to the NDU and store the backup image on a host system: Unisphere > System > System
Management > Backup Keystore file

488877: Data unavailable during a controlled reboot while running Rel 33 P155
In Rel 33 P155 during a controlled reboot, an issue maybe encountered where a lun(or luns) may not
accept I/O for 50+ seconds during the trespass process. There is a strong probability that this issue
will be impactful when upgrading from Rel 33 P155 to any later release of code. Dell EMC strongly
recommend to installs KB488877-01.01.5.001-armada64_free.ndu (available on support.emc.com)
prior to attempting an install of any VNX OE version when upgrading from Rel 33 P155.

301857: Do not perform SP reboot or VNX OE NDU connected to VPLEX

Do not perform a VNX OE NDU on any VNX Storage Processors connected to a VPLEX running any
VPLEX GeoSynchrony version. Do not perform a proactive Storage Processor reboot on any VNX
Storage Processors connected to a VPLEX running any VPLEX GeoSynchrony version.
Refer to ETA 182792, ETA 193541, and ETA 197315

302035: VNX2 Block deduplication issue

Block deduplication feature in VNX2 arrays running Block 05.33.000.5.051 with VMware ESX servers
or Microsoft Windows 2012 Server may lose access to a set of deduplication enabled LUNs.

EMC Confidential Information version: 7.0.6.19

Page 3 of 26
 2. [ ] This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.
VNX Top Service Topics

EMC Confidential Information version: 7.0.6.19

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EMC Confidential Information version: 7.0.6.19

Page 5 of 26
Replacing a power supply/cooling module in a 25-drive disk-
array enclosure

Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.

EMC Confidential Information version: 7.0.6.19

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EMC Confidential Information version: 7.0.6.19

Page 7 of 26
EMC® VNX® Series

Replacing a power supply/cooling module in a 25-

drive disk-array enclosure

November, 2014

This document describes how to replace a power supply/cooling system (power/cooling)

module in a VNX 25-drive disk-array enclosure (DAE).

Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely removed
to increase their clarity.

Page 8 of 26
Before you begin
Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.
l Gather the ESD kit and all other materials before servicing any units.
l After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.
l Use the ESD kit when handling any units.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 2
l Use the ESD wristband that is supplied with the server.
l To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
l Do not remove a faulty CRU from the cabinet until you have the replacement
available.
l Handle a CRU only when wearing an ESD wristband (strap).
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
l Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.
l Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.

CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.

CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.

CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Locating 2U DAEs and their internal components

Use this section to learn how to locate a particular 2U DAE, as well as the location of the
internal components within the 2U DAE (DAE5S).
About 2U DAEs
The illustrations below show the front and rear views of the 2U DAE (DAE5S), with internal
components labeled.

Locating 2U DAEs and their internal components 3

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 Figure 1 2U DAE, front view
3 4

1 2

(1) 2.5" Disk drive within a disk carrier, slot 0 (3) DAE fault LED (amber)
(2) 2.5" Disk drive within a disk carrier, slot 24 (4) DAE power status LED (blue)

Figure 2 2U DAE, rear view

3 4
#
X4

X4
SAS
6 Gb

A
6 Gb
SAS
X4

X4

1 2

(1) LCC A, with SAS ports and enclosure (3) Power supply/Cooling module, B-side
and bus LEDs
(2) Power supply/Cooling module, A-side (4) LCC B, with SAS ports and enclosure
and bus LEDs

About DAE internal components

l Disk drives and drive carriers
In a DAE, the disk drive carriers are metal and plastic assemblies that provide
smooth, reliable contact with the enclosure slot guides and midplane connectors.
Each carrier has a handle with a latch and spring clips. The latch holds the disk drive
in place to ensure proper connection with the midplane. Disk drive activity/fault LEDs
are integrated into the carrier.
Each disk drive consists of one disk drive in a carrier. You can visually distinguish
between disk types by their different latch and handle mechanisms and by type,
capacity, and speed labels on each disk drive. You can add or remove a disk drive
while the DAE is powered up, but you should exercise special care when removing

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

disk drive while they are in use. Disk drives are extremely sensitive electronic
components.
l Enclosure chassis and midplane
In a DAE enclosure chassis, a midplane separates the front-facing disk drives from
the rear-facing LCCs and power supply/cooling modules. It distributes power and
signals to all components in the enclosure. LCCs, power supply/cooling modules,
and disk drives plug directly into the midplane.
l LCCs
In a DAE, an LCC supports, controls, and monitors the DAE, and is the primary
interconnect management element. Each LCC includes connectors for input and
expansion to downstream devices. An enclosure address (EA), or enclosure ID,
indicator is located on each LCC. Each LCC includes a bus (loop) identification
indicator.
l Power/Cooling modules
In a DAE, the power supply/cooling module integrates independent power supply and
blower cooling assemblies into a single module.
Each power supply is an auto-ranging power-factor-corrected, multi-output, off-line
converter with its own line cord. The drives and LCC have individual soft-start
switches that protect the disk drives and LCC if you install them while the disk
enclosure is powered up. A disk or blower with power-related faults will not affect the
operation of any other device.
In a DAE, the enclosure cooling system consists of dual-blower modules in each
power supply/cooling module.
Locating 2U DAEs using rear LCC identifier LEDs
Each expansion DAE in the system was configured with an enclosure address (EA)
number, sometimes called a enclosure ID, and a bus (loop) identification number at the
time of its installation.
On the rear of the LCC (A and B), an LCC enclosure ID indicator is provided. This ID
indicator is a seven-segment LED display for displaying decimal numbers. The LCC
enclosure ID appears on both LCCs (A and B) which is the same ID number. The enclosure
ID is set at installation.
Figure 3 DAE5S LCC enclosure ID (enclosure address) and bus ID
LCC enclosure ID Bus (loop) ID
6 Gb
SAS
X4

X4

VNX-000277

Each LCC includes a bus (loop) identification indicator. This indicator includes two seven-
segment LED displays for displaying two digit numbers. The SP initializes the bus ID when
the operating system is loaded. In the example image, the LCC of this DAE5S DAE display
information identifying its DAE as enclosure 0 in bus 0 in its storage system.

Preparing the system

Take the following actions to prepare the system for this maintenance activity.

Preparing the system 5

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Disabling Connect Home and email notifications

Use the following steps to disable Connect Home and email notification.

Opening a serial connection with CS 0

Procedure
1. At the rear of the cabinet, connect the null modem cable from the serial port on the
management console to the serial port on the primary Control Station (Figure 4 on
page 6).
Figure 4 Control station serial connection

Serial port

2. Open a terminal emulation program (For example, HyperTerminal or PuTTy) and use
the following settings to create a serial connection to CS 0:
l Bits per second: 19200
l Data bits: 8
l Parity: None
l Stop bits: 1
l Flow control: None
l Emulation: Auto Detect
l Telnet terminal ID: ANSI

3. Login as nasadmin.
4. Become the root user:
$ su root
Password:

Disable Connect Home and email notification

Use the open console session to disable Connect Home:
Procedure
1. As the root user, disable Connect Home:
# /nas/sbin/nas_connecthome -service stop

2. Disable the email notification service:

# /nas/bin/nas_emailuser -modify -enabled no

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

3. Verify that the email notification service has stopped (is not enabled):
# /nas/bin/nas_emailuser -info

Results
Connect Home and email notifications are now disabled. After completing the procedure,
be sure to enable Connect Home and email notifications.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the primary Control Station IP
address in a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Replacing the faulted hardware component

Take the following actions to remove the faulted hardware part and install the
replacement hardware part into the system.

Removing a faulted power/cooling module

Before you begin
Identify the faulted power/cooling module by the amber fault LED (AC module shown in
Figure 5 on page 8).

Checking the system for faulted hardware 7

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 Figure 5 Fault LED on an AC power/cooling module

CL4581

NOTICE

Access to the disks in your enclosure will time out and the disks will spin down two
minutes after a power/cooling module is removed from the enclosure. While the system
can continue operating on a single power supply, the loss of a module’s two blowers
causes a time-out unless you replace the module within two minutes.
When replacing a power/cooling module, make sure the green light on one module has
been steadily on for at least 5 seconds before removing power from the second module.

Procedure
1. Attach an ESD wristband to your wrist and the enclosure.
2. On an AC power/cooling module, release the cable retention bail and unplug the
power cord (Figure 6 on page 8).
Figure 6 Unplugging the power cord from an AC power/cooling module

CL5002

3. On an DC power/cooling module, pinch the spring releases on each side of the power
cord plug and pull the plug out of the connecto (Figure 7 on page 9).

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

Figure 7 Unplugging the power cord on a DC power/cooling module

Spring
Release
CL5060

4. Remove the power/cooling module (AC module shown in Figure 8 on page 9):
a. Press the orange handle button to release the module.
b. Pull the latch outward and remove the power/cooling module from its slot.

NOTICE

To protect a running system from overheating, the enclosure times out unless you
replace the power/cooling module within two minutes.

Figure 8 Removing an AC power/cooling module

CL4575

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.

Unpacking a part 9

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Installing the replacement power/cooling module
Procedure
1. Install the replacement power/cooling module in the enclosure within two minutes
(AC module shown in Figure 9 on page 10):
a. Gently insert the power/cooling module into the enclosure, being sure that the
module is completely seated.
b. Press the latch in to secure the power/cooling module.
Figure 9 Installing an AC power/cooling module

CL4576

2. For an AC power/cooling module (Figure 10 on page 11):

a. Plug the power cord into the power/cooling module.
b. Secure the cord with the retention bail at the connector.
The bail prevents the power cord from pulling out of the connector.

10

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

Figure 10 Plugging in the power cord on an AC power/cooling module

CL4591

3. For a DC power/cooling module, push the power cord plug into the connector until it
snaps in place.

Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.

Verifying the operation of a new or replacement part with Unisphere

Procedure
1. Start EMC® Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you
installed or replaced the part.
3. Select System > Hardware > Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Checking system status

From the open terminal emulation session, view the system state:
# /nas/bin/nas_checkup
The nas_checkup command runs health checks on the File components as well as the
storage system. If the output of the nas_checkup command indicates any Errors (for

Finishing up 11

Page 18 of 26
 example, if a check does not pass), correct the error, following the instructions provided,
and then re-run the command before continuing.

Note

It is not required that you correct the Warnings or Information notifications at this time,
though it is recommended that these notifications be reviewed.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l Click the Unisphere Service Manager icon on your desktop
l Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager
l From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling ConnectHome and email notifications

Results
Use the procedure in the section that follows to enable ConnectHome and email
notification.

Re-enable Connect Home and email notification

Use the open console session with the primary CS to re-enable Connect Home and email
notification:
Procedure
1. As the root user, clear any existing Connect Home files and enable Connect Home:
# /nas/sbin/nas_connecthome -service start -clear

2. From the Connect Home configuration, determine the connections that are enabled:
# /nas/sbin/nas_connecthome -i

3. Verify that Connect Home works with the /nas/sbin/nas_connecthome -test

<connection_name> command for each enabled connection.
For example:

# /nas/sbin/nas_connecthome -t -email_1

or

# /nas/sbin/nas_connecthome -t -email_2

or

# /nas/sbin/nas_connecthome -t -https

12

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 Replacing a power supply/cooling module in a 25-drive disk-array enclosure

or

# /nas/sbin/nas_connecthome -t -modem_1
4. Verify email notifications is configured:
# /nas/bin/nas_emailuser -info
If the Recipient Address(es) field is empty, email notifications has not been
configured and does not need to be enabled. If you want to configure email
notifications, use the /nas/bin/nas_emailuser command or Unisphere to
configure it.
If the Recipient Address(es) field is populated, email notifications was enabled. Re-
enable email notifications:

a. Enable email notifications:

# /nas/bin/nas_emailuser -modify -enabled yes

b. Verify that email notification works:

# /nas/bin/nas_emailuser -info

c. Test the configuration and verify that the configured Recipient Address(es)
received the test email:
# /nas/bin/nas_emailuser -test

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

Your comments
Your suggestions will help us continue to improve the accuracy, organization, and overall
quality of the user publications.
Please send your opinion of this document to:

techpubcomments@EMC.com

Returning the failed part 13

Page 20 of 26
Copyright © 2011-2014 EMC Corporation . All rights reserved. Published in USA.

Published November, 2014

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software
license.

EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.

For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).

14

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Numeric LED on 25 drive enclosure LCC (303-104-000E) may
not display correctly

Note:

EMC Confidential Information version: 7.0.6.19

Page 22 of 26
 Restricted View

Knowledge Base Article: 000494698

Numeric LED on 25 drive enclosure LCC (303-104-000E) may not display correctly (000494698)
Primary Product : VNX/VNXe Family
Product : VNX/VNXe Family,VNX1 Series,VNX2 Series,VNXe1000 Series,VNXe2
Series,VNX5100,VNX5150,VNX5300,VNX5500,VNX5700,VNX7500,VNX5200,VNX

Version: 2 Article Type: Break Fix Audience: Level 40 = Employees and Partners Last Published: Thu Jan 19 12:51:04 GMT 2017

Summary: LED Segments on the numeric LCC ID may not display correctly. This can affect both the Loop and/or the Enclosure ID's
Issue: DELL|EMC Manufacturing have found that certain releases of LCC 303-104-000E (25 drive LCC) may not display their Bus ID and/or their Loop ID correctly. The
the LED is made up LED is made of 7 LED segments, however some of the LED segments may not light correctly.
This can cause misidentification of a a number, for example 8 may display as 0 if the middle led segment does not display.

1. Blown Enclosure ID (should be ID 2)

2. Blown Enclosure ID (Should be 2)

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3. Blown Enclosure ID (was 7 in this case)

4. Blown Loop ID (Should say 02)

Page 24 of 26
Resolution: The faulty LED does not impact I/O activity, however may impact installation or future troubleshooting. If the issue is encountered at a customer site, please revie
if needed.

If this issue is encountered during installation or troubleshooting, manual cable and or enclosure check may be required to complete installation or troubleshootin

Primary VNX/VNXe Family

Product:

Product: VNX/VNXe Family,VNX1 Series,VNX2 Series,VNXe1000 Series,VNXe2

Series,VNX5100,VNX5150,VNX5300,VNX5500,VNX5700,VNX7500,VNX5200,VNX5400,VNX5600,VNX5800,VNX7600,VNX8000,VNXe3100,VNXe3150,VNXe3

Problem EMC Hardware

Code:

Shared: Yes

Article Properties: Validation Status: Approved Original Create Date: Thu Jan 19 12:50:50 GMT 2017

Channels: Customer , Internal App First Published: Thu Jan 19 12:50:40 GMT 2017

Originally Created By: Griffin GearoidT Last Modified: Thu Jan 19 12:51:04 GMT 2017

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EMC Confidential Information version: 7.0.6.19

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