8/20/2019 Change Management Training and Communications Strategy Services | Deloitte US

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Change Management Training and Communications Strategy, Design, and Delivery

Services
Navigating the people side of business transformations
As employers work to refine their business strategies, they are stepping up their focus on organizational performance. Deloitte's Change Management
Training and Communications Strategy Services help companies successfully navigate the crucial talent aspect of business and digital transformations.

Learn more about our Change Management Training Services

Our Change Management Training Services span end-user training, employee learning and development, and program measurement.

Training Needs Assessment and Program Design

Understanding the learning needs for specific programs or initiatives in your organization can be daunting—especially when they affect multiple departments. Through our training needs
assessment, we analyze the what, when, where, and how of your users' learning needs. We then work with you to design a strategic end-user training plan that's adapted to your organization's
unique environment and culture.

Training Curriculum Design and Development

We apply our methodology to structure and organize the individual learning needs of your transformation. Then, we help you decide on effective learning methods to reach all the audiences
involved at the required level and format.

End-user Training, Planning, and Delivery

Scheduling training programs can be a complex and intricate activity. Sometimes this process spans multiple geographies, languages, and cultures. Whether these pieces of training are webinars,
in-person sessions, or e-learning delivered to mobile devices, we put our vast training deployment experience and ensure all your training efforts run smoothly.

Change Management Training Program Effectiveness, Measurement, and Assessment

It's important for your organization to understand that learning is not a singular task or goal to be accomplished—but a journey. We invest in tracking your progress throughout the training
process, which allows for necessary adjustments and changes to be made that foster the highest levels of learning retention and solution adoption.

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Learn more about our Communications Services

Our Communications Services help clients fine-tune their transformation messaging, starting with these representative
activities.

Communication Assessment Strategy and Program Planning

Understanding how your employees receive information is critical for successful communications. We look closely at your
organization's capabilities and the goals of your transformation. Then, we're able to better understand the content that
needs distribution, the audiences, the actors, and the timing of the messaging. These foundational efforts help ensure
everyone is aware of and on board with your transformation efforts as they unfold.

Change Management Communication Design, Development, and Delivery

Impactful messaging can leave a lasting impression. We're here to help you develop and distribute communications in the
most compelling way possible—conveying a message that's clear and easy to understand.

Communication Effectiveness Assessment

Strong, well-written messages are understood and absorbed by their audiences. Using analytics, we examine and evaluate
your communications from the receiver's perspective to assess how they are resonating. The results are used to further
refine and improve the effectiveness of the messaging.

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Read our Capital H blog for a deeper dive into the issues surrounding change management training and communications strategy, design, and delivery.

Get in touch

Tammie Potvin
Global Leader, Technology Adoption
tpotvin@deloitte.com

Tammie focuses on change management, communication, leader alignment, and end user training for technology-enabled transformations. She has expertise
in ERP (Oracle and SAP), Cloud (Workday), business... More

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