9/4/2019 Customer Service Processing | SAP SD PDF manual tutorial

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Customer Service Processing | SAP SD PDF manual

tutorial
Customer Service (CS) draws on functionality from different SAP application components,

in particular Plant Maintenance (PM) (https://sapbrainsonline.com/pm-tutorial) and Sales

and Distribution (SD) (https://sapbrainsonline.com/sd-tutorial). For example, CS involves

the planning and processing of external services, such s contracts for the maintenance
and repair of equipment that a customer has either bought or rented. Maintenance
planning and servicing is managed in PM; in SD you can create and maintain the relevant

service contracts. Contract related charges that are incurred in PM are passed on in the
form of requests for billing in SD.Here is a PDF tutorial guide about SAP CS module.
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Contents of this CS module training material

Customer Service Processing (SD-SLS-OA) 6

Service Contracts 7

Service Contract..8

Service Contract Type 10


Service Contract Pro le .11
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9/4/2019 Customer Service Processing | SAP SD PDF manual tutorial

Service Contract Items..12

Creation of Master Data for Service Contract Items..13

Service Contract Creation.15

Creating a Service Contract..16

Maintenance of Contract Data 18

Contract Validity Period ..20

Indirect Date Determination for Service Contracts .21

Pricing in Service Contracts .24

Standard Pricing in Service Contracts .25

Price Agreements in Service Contracts ..26

Creating Price Agreements in a Service Contract 27

Billing Service Contract Items .28

Resource-Related Billing of Service Contracts 30

Using the Accounting Indicator in SD ..31

Follow-up Action Processing for Service Contracts..32

Processing Follow-Up Actions for Service Contracts 33

Cancellation Data in Service Contracts .35

Cancelling a Service Contract..36

Service Quotation.37

Service Quotation in Sales and Distribution 38

Service Quotation in Customer Service..39

Creating a Quotation (CS).40 

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Billing Control in Service Quotations ..42

Returns and Repairs Processing (CS ) .43

Repair Order.47

Serviceable Material 49

Service Product.50

Actions for Managing Repairs Processing 51

Repair Procedure..53

Material Determination in the Repair Order .55

Statuses in the Repair Order 56

Serial Number Handling in Repairs Processing.58

Worklists in Repairs Processing .59

Pricing and Billing the Repair Order .60

Resource-Related Billing for the Repair Order ..61

Fixed Rate Billing for the Repair Order ..63

Creating a Repair Order with a Service Product 66

Creating a Repair Order without a Service Product .68

Posting Goods Receipt for Serviceable Materials 70

View the SAP Customer Service PDF Guide (https://sapbrainsonline.com/sd-

tutorial/customer-service-processing-sap-sd-pdf-manual-tutorial.html/2)

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9/4/2019 Customer Service Processing | SAP SD PDF manual tutorial

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