Karl Lillrud
 

Interim consultant and professional speaker

within IT Management and Online Strategy

Mobile +46 (0)733 133 600

Karl.Lillrud@Maneer.se

 
 

Introduction Letter.
I started as an entrepreneur at age 16, now, 23 years later I make use of my vast experience to help
companies overcome their challenges. Both as a consultant and as a public speaker at events all over
the world including TED Talk. As a person, I attack challenges with structure and commitment, and a
personality that creates positive synergies.

My strength lies is in driving and leading teams and companies, focusing on aligning IT and business,
risk elimination and setting strategic goals affecting all simultaneous touchpoints.
In previous assignments, I was leading two teams at Klarna to build a smarter credit card based on
algorithms and improve the consumer identification model. Before that, I was running an
OmniChannel project for the telecom operator 3, with teams in Denmark, UK, and Austria. Before
that, I was the project manager of the new e-commerce platform for TUI, managing the team which
was distributed in three countries. With the entire project responsibility to plan, develop and
implement their new Hybris e-commerce platform.
Before that, I was project enabler for Spotify streaming services for businesses.

I always work closely with both business, IT and CxO´s to deliver on requirements and the
company-wide goal.
I am available for a video call or to meet in-person for a talk and for an interview and further present
my unique set of skills and experience.

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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  Karl Lillrud
Interim consultant and public speaker
within IT Management and Online Strategy

M +46 (0)733 133 600

Karl.Lillrud@Maneer.se
www.maneer.se

 
   
 
Personal Letter  Experiences 
With extensive experience and broad expertise in a combination • Online expert
of different industries i.e. Streaming media, E-Commerce, Retail, • Technical project
Web-based, Banking, Pharmaceuticals, Government, Telecom, manager
Media, Fortune 500 companies and more. Karl always works with • Team leader
an interest in what's best for the client's future growth. • E-Commerce and Retail
With a burning interest in the growth of global E-Commerce, Karl • Business coach
started to study customer behavior and customer psychology to • Deployment Coordinator
understand more about the difference between a customer and a
window shopper. But also to understand why online e-commerce
 
conversion is around 3% as compared to the retail store's
conversion of around 57%.  

Karl is a skilled troubleshooter who enjoys going into the details

to systematically find the best solutions to the challenges and

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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problems that may arise, regardless of system, solution,
References 
infrastructure, and organization. Where he, for example, has
Name: Naofal Ouazzani
been working as
Phone:: 0707969618
• Business coach / Mentor
Company: Itrim
• Product manager
• Accountable lead
Name: Niklas Alvarsson
• Global deployment coordinator
Phone: 070 812 65 83
• Transition and migration manager
Company: Spotify Business
• Infrastructure Architect
• Disaster recovery manager
Name: Maria Edberg
• Contingency planning
Phone:: 0707963841
These experiences give him the advantage to see opportunities
Company: H&M
and he's not afraid to take the initiative, which means that he
delivers from day one.
Name: Görgen Åberg
Phone: 0709198139
As a person:
Company: EVRY
Karl's main features in addition to his high social skills are his
great capacity for work and ability to quickly assimilate new skills
Name: Carl Lindgren
and gain an understanding of complex problems. This as a result
Phone:: 0707762864
of his already 22 years of experience in the IT industry.
Company: H&M Business

He is structured and has the ability to work with many tasks at the
Name:Andreas Matthiesen
same time and run several parallel tracks when it's needed. Has
Phone:: 0705501433
the ability to manage complex situations with a language that
Company: H&M IT
everyone can understand.

He's always sympathetic, thrives with responsibility and shows

great commitment. He is propelled by its own drive.

He is a good person connoisseur of values that puts the team

before himself.
In stressful situations, Karl is even more focused and delivers
solutions and alternatives which may be difficult to find. But with

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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 an unusually high capacity.

 
 
 
Maneer Full resume: 
08 / 2010 - Present Linkedin profile: 

Infrastructure management consultant. http://linkedin.com/in/karllillrud

Focus on securing and improving the infrastructure for PDF resume:
business-critical systems and applications. Find new and https://docs.google.com/document/d/1

innovative solutions to complex problems outside the box. RyhFRzJ76TOuZkJwMdSfaM23jaP7

H1rq2_1AVGTYdu0/edit?usp=sharing
• Project manager
• Team leader
• Agile methods
• IT-Architect

Klarna
01 / 2018 - Present
Accountable lead and Product manager for two teams inside
Klarna.
Manager for the team responsible for building the new credit
assessment and issuing system used for the Klarna Credit Card.
The system is built to replace the entire credit transaction engine
for all Klarna products including risk and fraud identification.
• Project manager
• Team leader
• Agile methods
• Scrum, Kanban
• Budget

Klarna
04 / 2018 - Present
Manager for the identification team responsible for all type of

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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company and consumer identification systems used in all markets
where Klarna operate.
• Project manager
• Team leader
• Agile methods
• Scrum, Lean
• Budget

Three (3)
05 / 2017 - 03 / 2018
Omnichannel implementation expert.
The client wanted to develop and transition from their current
e-commerce and retail model to an Omni strategy to increase
customer interaction and customer satisfaction, resulting in
increased sales.
• Project manager
• Team leader
• Agile methods
• Distributed team in the US, UK, and Sweden
• Vlocity
• SalesForce

Three (3)
01 / 2017 - 04 / 2017
Online investigation with the aim to identify the major problems in
the online segment.
Present solutions to the identified challenges to improve market
position and sales and always be a front player in the market.
Focus on the data points that can be used to visualize the proof
of the current situation and its pain points to the board of Tre.
• Data crunching

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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• Cross organization role
• Agile methods

TUI / Fritidsresor
07 / 2016 - 12 / 2016
Assigned to build a new HYBRIS e-commerce platform. The
project delivers a platform that will scale in multiple markets, with
local adaptations.
Business-critical projects to position itself as the strongest player
in the segment.
• UX
• E-Commerce
• HYBRIS
• Nearshore

Lizer Group
2015 - 2017
Founder of Lizer Group, named by CNBC as “one of the 20 most
innovative startups”. Focusing on analyzing and understanding
consumer behavior and why only a fraction of the visitors to
e-commerce sites decide to make a purchase.
With smart data and automated personalized customer
interaction methods using machine learning and A/B testing, Lizer
Group helped thousands of stores around the world to increase
customer satisfaction and conversion dramatically.

Itrim International
10 / 2015 - 2016 / 07
Secure their IT environment and replacing all IT systems as a
project manager, procurement manager for both technical

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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solutions. This required work with RFI RFP process before any
contract could be signed with an outsourcing partner to secure
the implementation of all solutions such as:
• Office 365 E3 and E1
• Migration of hosted servers to Azure
• Migration of Hosted Exchange to Office 365
• Replacement of all computers in 40 offices in Sweden.
• Procurement and implementation of new MFP solution
• Procurement and implementation of new EFT solution
And strategic improvements to streamline IT delivery

Spotify Business (Soundtrack Your Brand)

11 / 2014 - 2015
Operations Expansion of Spotify for Business
Spotify for Business expansion project to enable growth in other
countries as the company was scaling up.
Building up processes and Operations strategy.

H&M.com Expansion
06 / 2014 - 10 / 2014
The project details can’t be disclosed.
The client wanted to expand their online sales to multiple
countries and the support functions needed large expansions to
meet the increased demand.
• Project manager for Infra
• Project manager for Development
• Project manager for Operations
• Multiple project resources
• Multiple teams in multiple countries
• Multiple countries
• Budget
• Tight time plan

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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• AVAYA

H&M
06 / 2013 - 03 / 2014
Consultant as Project Manager for online expansion in
Spain, Italy, and France
The client wanted to expand their online sales to France, Italy
and Spain and the project involved building up a Contact Center
scaled for 300 agents in a country in Europe
• Building • Infrastructure design • Designing new standards

H&M
01 / 2013 - 05 / 2013
IT Project Manager consultant for Pre-study RFI, RFP, and
implementation in the China online expansion
The client planned to expand to China for online sales. I where
assigned the project as the IT IO Project manager
• Budget • RFI • RFP • Team resources • Implementation •
Infrastructure • Infrastructure design

H&M
04 / 2013 - 06 / 2014
Consultant as Project manager for Voip implementation at H&M
Brands
Migration from Telia Centrex to Implementation of Verizon
combox in all Monki and Weekdays store in Sweden
• Cisco UC • Team resources • Multiple sites and cities

H&M
01 / 2012 - 05 / 2013
Consultant as Project manager for a global implementation of

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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Unified Communication’
Project information is not to be shown to the general public.

H&M
06 / 2012 - 05 / 2013
Consultant as a Project manager implementing Unified
Communication at Monki, Weekday and Cheap
Decommission of existing Telia Centrex solution. Migration to
and Implementation of Unified communication at all
Monki, Weekday and Cheap Monday offices in Sweden

H&M
01 / 2013 - 05 / 2013
Consultant as Project manager for Go Mobile project
Project manager for the development project of H&M´s Mobile

Manéer AB Phone: 0733 133 600 ​Karl.Lillrud@Maneer.se​ ​www.maneer.se

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