QUESTION BANK 2019 – PG

School of Professional Studies

Programme: MTTM
Course Name: Principle of Management Course code: 07MTTM17163
Semester 1st
Name of Question Bank designer: Atul Kumar Sharma

Note:
1. Do not change the format or use self-created formats.
2. KLAAp column should have only one parameter out of K, L, A, Ap
3. The format for question bank for 1 Mark questions with options a, b, c, d (multiple choice) is
attached separately.
4. It is mandatory to give minimum 20 questions per unit for 1 mark, 10 questions per unit for 2
marks and 10 questions per unit for 5 marks in the format.
5. It is mandatory to provide minimum 3 case studies in the format provided. Each case study is
of 15 marks.

UNIT 1
2 Marks Questions KLAAp Concept Sub
unit
Define the Management. L Concept of Management 1.1
Define the Efficiency. L Concept of Management 1.1
Define the Effectiveness. L Concept of Management 1.1
Define the Productivity. L Concept of Management 1.1
What do you mean by Organisation? K Concept of Management 1.1
What is Common Goal? A Concept of Management 1.1
Define the Resources? K Concept of Management 1.1
Define Science. A Nature of Management 1.2
Define Art. A Nature of Management 1.2
Define Profession. A Nature of Management 1.2
What is Systems Approach in Management? Ap Management Approaches 1.3
List out the Management Function. K Management Functions 1.3
Define Manager. K Elements of Management 1.3
Define Pluralistic Society. L Elements of Management 1.3
List out the Managerial Role. Ap Elements of Management 1.3
List out the Levels of Management. K Elements of Management 1.3
List out the Managerial Skills K Elements of Management 1.3
What do you mean by Environment in L Elements of Management 1.3
Management?
What is Social Responsibility? A Elements of Management 1.4
What do you Mean by Managers Ethics? A Elements of Management 1.4
What do you Mean by Corporate Governance? A Elements of Management 1.4
What is Behavioural approach in Ap Management Approaches 1.4
Management?
What is Quantitative approach in Ap Management Approaches 1.4
Management?
What is Contingency approach in Ap Management Approaches 1.4
Management?
UNIT 2
2 Marks Questions KLAAp Concept Sub
unit
Define the Planning. A Planning 2.1
List out the Types of Plans. K Planning 2.1
List out the Steps in Planning. K Planning 2.1
What is the Purpose of Planning? L Planning 2.1
Define Strategies. A Planning 2.1
Define Policies. A Planning 2.1
List out the Planning Process. K Planning 2.1
Define Premising. L Planning 2.1
What do you mean by Forecasting. A Planning 2.1
What is DECISION MAKING? Ap Decision Making 2.2
List out the Limitations of Rational Decision L Decision Making 2.2
Making.
What do you mean by Development of Ap Decision Making 2.2
Alternatives?
What do you mean by Evolution of Ap Decision Making 2.2
Alternatives?
What is Selecting an Alternative? A Decision Making 2.2
List out the Steps in Decision Making. K Decision Making 2.2
List out the Three approaches of Decision K Decision Making 2.3
Making.
What is Programmed Decision? L Decision Making 2.3
What is Nonprogrammer Decision? L Decision Making 2.3
What is Decision making under Certainty? Ap Decision Making 2.3
Define Uncertainty. K Decision Making 2.3
Define Risk. K Decision Making 2.3
Define Creativity. K Decision Making 2.3
Define Innovation. K Decision Making 2.3

UNIT 3
2 Marks Questions KLAAp Concept Sub
unit
Define the Formal Organization. L Organising 3.1
Define the informal Organization. L Organising 3.1
What do You mean by Organizational Division? A Organising 3.1
Define the Department. K Organising 3.1
What do You mean by Organizational levels? K Organising 3.1
What do You mean by the Span of A Organising 3.1
Management?
Define the Structure. K Organising 3.1
List out the Process of Organizing. K Organising 3.1
Define Departmentation. L Organising 3.2
What do You mean by The Virtual Ap Organising 3.2
Organization?
What is Authority and Power? A Organising 3.2
What do You mean by Line/Staff Concepts? Ap Organising 3.2
What is Functional Authority? A Organising 3.2
What do You mean by Delegation of Authority? A Organising 3.3
What do You mean by Decentralization of A Organising 3.3
Authority?
Define STAFFING. L Staffing 3.3
List out the situational factors Affecting Staffing. K Staffing 3.3
Define Selection. L Staffing 3.4
What do You mean by Recruitment? L Staffing 3.4
What do You mean by Matching the person with A Staffing 3.4
the job?
What do You mean by Position requirements? K Staffing 3.4
What is job design? K Staffing 3.4
Define Job evaluation. K Staffing 3.4
What is Job Description? K Staffing 3.4
Define skill? L Staffing 3.4
Define Knowledge? L Staffing 3.4
Define Experience? L Staffing 3.4
List out the Personal Characteristics Needed in K Staffing 3.4
Managers.

UNIT 4

2 Marks Questions KLAAp Concept Sub

unit
Define Motivation. A Motivation 4.1
What is Behavioural Model? K Motivation 4.1
What is McGregor’s Theory? K Motivation 4.1
What is Maslow’s Hierarchy Theory? K Motivation 4.1
What is Alderfer’s ERG Theory? K Motivation 4.1
What is Herzberg’s Theory? K Motivation 4.1
Define Leadership. L Leadership 4.1
What do You mean by Ingredients of Ap Leadership 4.1
leadership?
What do You mean by Trait Approaches to Ap Leadership 4.1
leadership?
What do You mean by Leadership Behaviour Ap Leadership 4.1
and Styles?
What do You mean by situational Leadership? Ap Leadership 4.1
Define Contingency Leadership. A Leadership 4.1
Define Communication. A Communication 4.2
What is Formal Communication? L Communication 4.2
What is Informal Communication? L Communication 4.2
List out the Communication Process. K Communication 4.2
What do You mean by Barriers in L Communication 4.2
Communication?
What do You mean by Effective L Communication 4.2
Communication?
What do You mean by Electronic Media in A Communication 4.2
Communication?
Define Feedback. K Communication 4.2
Define Medium. K Communication 4.2
Define Encode. K Communication 4.2
Define Decode. K Communication 4.2

UNIT 5

2 Marks Questions KLAAp Concept Sub

unit
Define the Controlling. A Controlling 5.1
List out the Control Process. K Controlling 5.1
Define Control as a Feedback System. A Controlling 5.1
What do You mean by Real-time Information K Controlling 5.1
What is Feed forward? L Controlling 5.1
What do You mean by Control of Overall L Controlling 5.1
Performance
Define Reporting. K Controlling 5.1
Define Budgeting. K Controlling 5.1
Define Monitoring. K Controlling 5.1
What is Management Audit? Ap Controlling 5.2
What do You mean by Requirements for Ap Controlling 5.2
Effective Control?
What is Control Device? L Controlling 5.2
What do You mean by Information Technology? K IT in Management 5.2
What do You mean by Digital Economic? L IT in Management 5.2
What do You mean by E-Commerce? L IT in Management 5.2
What do You mean by M-Commerce? L IT in Management 5.2
Define Transaction. A IT in Management 5.2
What is Online Transaction? L IT in Management 5.2
List out the Purpose of Control. K Controlling 5.2
List out the Benefits of Control. K Controlling 5.2
What is Co-ordination? L Controlling 5.2

UNIT 1

5 Marks Questions KLAAp Concept Su

b
un
it
What is the meaning of Management? Explain L Concept of Management 1.1
It.
Describe Efficiency with example. L Concept of Management 1.1
Describe Effectiveness with example. L Concept of Management 1.1
Describe Productivity with example. L Concept of Management 1.1
Describe Organisation with example. K Concept of Management 1.1
Describe Goal with example. A Concept of Management 1.1
List out the Resources and describe them. K Concept of Management 1.1
What do you mean by Nature of A Nature of Management 1.2
Management? Describe it.
How management is Science? Explain it. A Nature of Management 1.2
How management is Art? Explain it. A Nature of Management 1.2
How management is Profession? Explain it. A Nature of Management 1.2
Who introduced the Systems Approach in Ap Management Approaches 1.3
Management? Describe the System Approach.
Describe the different functions of the K Management Functions 1.3
Management?
Who is the Manager? Describe it. L Elements of Management 1.3
Describe the role of Pluralistic Society in Ap Elements of Management 1.3
Management.
What are the different Managerial Roles? List K Elements of Management 1.3
out and Explain it.
What are the different Levels of Management? K Elements of Management 1.3
Explain it.
What are the Managerial Skills? Describe L Elements of Management 1.3
each one.
Explain the role of Environment in A Elements of Management 1.3
Management
What are different methods of Social A Elements of Management 1.4
Responsibility? Explain the role of CSR in
Management.
Why Managers Ethics is important in A Elements of Management 1.4
management?
Why Corporate Governance has important A Elements of Management 1.4
role in Management?
Who introduced the Behavioural approach in Ap Management Approaches 1.4
Management? Describe the Behavioural
Approach.
Who introduced the Quantitative approach in Ap Management Approaches 1.4
Management? Describe the Quantitative
Approach.
Who introduced the Contingency approach in AP Management Approaches 1.4
Management? Describe the Contingency
Approach.

UNIT 2

5 Marks Questions KLAAp Concept Sub

unit
Why Planning has important role in A Planning 2.1
management?
What are the different Types of Plans? Explain K Planning 2.1
it.
What are Steps in Planning? Describe it. K Planning 2.1
Describe the Nature of Planning. L Planning 2.1
What is the Purpose of Planning? Why it A Planning 2.1
required?
Describe the features of Strategies. A Planning 2.1
Describe the features of Policies. K Planning 2.1
Describe the features of Planning Process. L Planning 2.1
Describe the features of Premising. A Planning 2.1
How Forecasting is necessary in planning? Ap Planning 2.1
Describe the features of Decision Making. Ap Decision Making 2.2
Describe the Importance of Decision Making in Ap Decision Making 2.2
management.
Describe the Limitations of Rational Decision A Decision Making 2.2
Making.
Describe the Development of Alternatives. A Decision Making 2.2
How to do Evolution of Alternatives? K Decision Making 2.2
How to do Selecting an Alternative? K Decision Making 2.2
Describe the Steps in Decision Making. L Decision Making 2.2
Describe the approaches of Decision Making. L Decision Making 2.3
Describe the Programmed Decisions. Ap Decision Making 2.3
Describe the Nonprogrammer Decisions. K Decision Making 2.3
Describe the features of Decision making under K Decision Making 2.3
Certainty.
Describe the features of Uncertainty. K Decision Making 2.3
Describe the features of Risk. K Decision Making 2.3
How Creativity can be tools for better Ap Decision Making 2.3
management?
How Innovation can be tools for better Ap Decision Making 2.3
management?

UNIT 3

5 Marks Questions KLAAp Concept Sub

unit
Why Organising is required in Management? L Organising 3.1
Describe the features of Formal Organization. L Organising 3.1
Describe the features of informal Organization. A Organising 3.1
Why there is need for Organizational Division? K Organising 3.1
Describe the features of The Department. K Organising 3.1
What are the Organizational levels? Explain A Organising 3.1
them.
What is the concept of Span of Management? K Organising 3.1
Elaborate it.
Describe the Process of Organizing. K Organising 3.1
How to do Departmentation? L Organising 3.2
Describe the features of The Virtual Ap Organising 3.2
Organization.
How to balance the Authority and Power while A Organising 3.2
organising?
Describe the Line/Staff Concepts. Ap Organising 3.2
Describe the features of Functional Authorities. A Organising 3.2
Why Delegation of Authority is required? A Organising 3.3
Why Decentralization of Authority is required? A Organising 3.3
Describe the features of STAFFING. Why L Staffing 3.3
staffing is necessary?
What are the situational factors which Affecting K Staffing 3.3
Staffing? Describe them.
How to do Selection? Describe the features of L Staffing 3.4
Selection.
How to do Recruitment? Describe the features L Staffing 3.4
of Recruitment.
What is the importance of job design? A Staffing 3.4
What is the importance of Job evaluation? K Staffing 3.4
What is the importance of Job Description? K Staffing 3.4
Wat are the Personal Characteristics Needed in K Staffing 3.4
Managers?

UNIT 4

5 Marks Questions KLAAp Concept Sub

unit
What is the role of Motivation in Management? A Motivation 4.1
Describe the features of Behavioural Model. K Motivation 4.1
How it helps in Management?
Describe the features of McGregor’s Theory. K Motivation 4.1
How it helps in Management?
Describe the features of Maslow’s Hierarchy K Motivation 4.1
Theory. How it helps in Management?
Describe the features of Alderfer’s ERG Theory. K Motivation 4.1
How it helps in Management?
Describe the features of Herzberg’s Theory. K Motivation 4.1
How it helps in Management?
What is Leadership? How it helps in L Leadership 4.1
Management?
Describe the Ingredients of leadership. Ap Leadership 4.1
Describe the features of Trait Approaches to Ap Leadership 4.1
leadership.
What are the different types of Leadership Ap Leadership 4.1
Behaviour and Styles?
Describe the features of situational Leadership. Ap Leadership 4.1
Describe the features of Contingency A Leadership 4.1
Leadership.
How Communication has an important role in A Communication 4.2
management?
Describe the features of Formal L Communication 4.2
Communication.
Describe the features of Informal L Communication 4.2
Communication.
Describe the Communication Process. K Communication 4.2
What are the Barriers in Communication? L Communication 4.2
Explain them.
How to do Effective Communication? L Communication 4.2
Describe the role of Electronic Media in A Communication 4.2
Communication.
Describe the features of Communication K Communication 4.2
System?
What are the elements of Communication? K Communication 4.2
Explain each of them.

UNIT 5

5 Marks Questions KLAAp Concept Sub

unit
How controlling is a tool for management? A Controlling 5.1
Describe the Control Process. K Controlling 5.1
How the Control is a Feedback System? A Controlling 5.1
Describe the features of Real-time Information. K Controlling 5.1
Describe the features of Feed forward. L Controlling 5.1
How to do the Control of Overall Performance? L Controlling 5.1
Describe the features of Reporting. K Controlling 5.1
Describe the features of Budgeting. K Controlling 5.1
Describe the features of Monitoring. K Controlling 5.1
Describe the features of Management Audits. Ap Controlling 5.2
Why there are Requirements for Effective Ap Controlling 5.2
Controls?
What are the different Control Devices? Explain L Controlling 5.2
them.
How Information Technology is tools for K IT in Management 5.2
controlling?
Describe the features of Digital Economic. L IT in Management 5.2
Describe the features of E-Commerce. L IT in Management 5.2
Describe the features of M-Commerce. L IT in Management 5.2
What do you mean by Transaction? Why we A IT in Management 5.2
need to care about it?
Describe the features of Online Transaction. L IT in Management 5.2
What is the Purpose of Control? Why it done? K Controlling 5.2
What are the Benefits of Control? Describe K Controlling 5.2
them.
Why Co-ordination is necessary? Explain it. L Controlling 5.2

UNIT 1
 10 Marks Questions KLAAp Concept Sub
unit
What and why is Management? What are the A Management Principle 1.1
Purposes of Management?
What are the Functions of management? K Management Principle 1.1
Describe them.
How will you describe Management as a Science, Ap Management Principle 1.2
an Art and a profession?
Describe the Efficiency, Effectiveness and Ap Management Principle 1.2
Productivity. How these are the important
factors in management?
What is Systems Approach in the Management? L Management 1.3
Who Given this approach? Give brief detail. Approach
What is Behavioural approach in the L Management 1.3
Management? Who Given this approach? Give Approach
brief detail.
What is Quantitative approach in the L Management
Management? Who Given this approach? Give Approach
brief detail.
What is Contingency approach in the L Management 1.3
Management? Who Given this approach? Give Approach
brief detail.
What are the Social Responsibilities of the A Management 1.4
Managers? Describe it. Approach
Why there is requirement of Ethics in A Management 1.4
Management? Give a detail on it. Approach

UNIT 2

10 Marks Questions KLAAp Concept Sub

unit
What is the Meaning of Plan? Give a detail about L Concept of 2.1
Steps in Planning. Planning
Describe the Nature, features and Purpose of K Planning Purpose 2.1
Strategies.
Give a detail report on Nature, features and K Planning Features 2.1
Purpose of Policies.
Write a note on the Strategies Planning Process. L Planning Process 2.1
Give brief note on Premising and Forecasting. Ap Premising and 2.1
How it helps in Planning? Forecasting
Give a brief report on The Importance and Ap Decision Making 2.2
Limitations of Rational Decision Making.
Describe about Development of Alternatives and A Decision Making 2.2
the Limiting Factors in Development of
alternatives.
Describe the Evolution of Alternatives. How to A Decision Making 2.2
Select an Alternative?
What do you mean by Programmed and K Decision Making 2.3
Nonprogrammer Decisions? Describe them.
What do you mean by Decision making under K Decision Making 2.3
Certainty, Uncertainty and risk? Elaborate it.
How Creativity and Innovation are the tools of Ap Creativity and 2.3
management? Innovation

UNIT 3

10 Marks Questions KLAAp Concept Sub

unit
Give a detail on Formal and informal K Types of 3.1
Organization. What are the main differences and Organisation
features between them?
Describe the Organizational Division: The L Organising Process 3.1
Department. How it is important?
Describe the Organizational levels and the Span L Organising Process 3.1
of Management. Why it is necessary in
organisation?
Give a report on the Structure and Process of K Organising Process 3.1
Organizing. What are the features of structure?
Give a report on the Virtual Organization. Ap Method of 3.2
Describe about the features and function of Organising
Virtual Organization.
Why the distribution of Authority and Power is Ap Method of 3.2
important element in Organisation? Organising
Describe about the concept and features of A Method of 3.2
Line/Staff Concepts. Organising
What do you mean by Delegation of Authority A Method of 3.3
and Decentralization of Authority? Please Organising
elaborate it.
What are the situational factors, which Affecting Ap Method of staffing 3.3
Staffing? Describe them.
Describe about the steps and process of Selection. L Process of staffing 3.4
What is matching the person with the job? How K Process of staffing 3.4
it’s done?
Why job design and Job Description are A Functions of 3.4
necessary in planning of recruitment and staffing
selection? Elaborate it.
Describe about the skills and Personal Ap Functions of 3.4
Characteristics Needed in Managers. Enlist every staffing
skills and characteristics.

UNIT 4
 10 Marks Questions KLAAp Concept Sub
unit
Describe the features of Behavioral Model of K Models of 4.1
Motivation. Motivation
Give a detail report on McGregor’s Theory. L Motivation 4.1
Theories
Give a detail report on Maslow’s Hierarchy L Motivation 4.1
Theory. Theories
Give a detail report on Alderfer’s ERG Theory. L Motivation 4.1
Theories
Give a detail report on Herzberg’s Theory. L Motivation 4.1
Theories
Give a detail report on Ingredients of leadership A Leadership Trait 4.1
Trait.
What are the different Approaches to Ap Leadership 4.1
leadership? Describe them. Approaches
Describe about the different Leadership Ap Leadership 4.1
Behaviour and Styles. Behaviours
Why Communication is important in A 4.2
Management? Give the detail about the Communication
Communication Process.
Give a report on Barriers in Communication. K Barriers of 4.2
Communication
What are the factors which make the A Effective 4.2
communication Effective? Elaborate them. Communication
What is the role of Electronic Media in L Role of ITC in 4.2
Communication? Elaborate it. Communication

UNIT 5

10 Marks Questions KLAAp Concept Sub

unit
Why control is necessary? Give the detail about L Control Process 5.1
Control Process?
Describe the Control as a Feedback System. K Control Method 5.1
Describe the Real-time Information and Control. K Control Method 5.1
Describe the Control of Overall Performance. A Control Method 5.1
How it done?
How is Management Audits done? What are the K Control Method 5.2
benefits from Management Audit?
Why there is Requirements for Effective Ap Effective Control 5.2
Controls? How it’s done? Method
What are the different types of Control Device. Ap Effective Control 5.2
Describe them. Method
What is the role of Information Technology in A Role of ICT in 5.2
Controlling? Describe it. Controlling
What are the features of the Digital Economic. L Digital Economic 5.2
Give a report on it.
 What are the features of the E-Commerce. Give L E-Commerce 5.2
a report on it.
What are the features of the M-Commerce. Give L M-Commerce 5.2
a report on it.

CASE STUDY
S. 15 Mark Questions KLAAp Concept Sub
No. unit
1. The disengaged worker When training a group of
workers, often the challenge for the trainer is ensuring
the key messages are getting through to everyone. In
larger groups it’s not always easy keeping everyone
engaged, and all too often, one or two of the workers are
simply not paying attention. In the end, you have a roster
sheet full of employee signatures to show that they’ve
taken the training, “but how do you know they were
actually trained?” As a group, discuss the following
topics:

1. When training a group of workers, what are

some of the physical indicators that tell you
whether or not a group is no longer attentive?
2. List several reasons why workers may not be
engaged in a training session
3. As a trainer, list the different methods you
can use to facilitate a successful group
training session.

2. The language barrier Tourism and hospitality is a

diverse sector comprised of workers from varied
cultures, backgrounds, ages, and languages. This is one
of the reasons our industry is so unique. But with this
diversity, comes its challenges. In the case of a large
hotel, where a housekeeping department is comprised of
workers from all over the world, training can sometimes
be a challenge to due language barriers. And although
many corporate properties have developed strong
training programs, it’s not always fully understood by
each person in the room. Knowing this, what types of
tools, methods, and practices can an employer use to
ensure proper training has been provided?
1. Make a list of different training techniques you
can use when trying to overcome a language
barrier?
2. How effective are visual aids when it comes to
training and why?
 3. What is the KEY takeaway your group has
learned from this case study?

3. Training planning Larry, a high school kid looking for a

summer job, was hired as a cook at a nearby restaurant.
Larry had no experience working in kitchens, but the
supervisor who hired him, explained that it wasn’t
necessary, because they would train him. On Larry’s
first day, he was paired with a Senior Line Cook by the
name of Tyler. Tyler wasn’t especially thrilled with the
idea of having to train a new guy on the busiest night of
the week, and expressed his concerns to the manager.
“You’re our most senior employee, so that makes you
the most qualified person to do the training.” A
frustrated Tyler didn’t say much after that – and aside
from giving Larry a nod of acknowledgement, his only
words to him were “watch, and stay out of my way.” By
the time the main dinner rush hit, the entire kitchen line
was bustling with activity and Tyler was doing his best
to call orders, time out bills, and cook all at the same
time. As more and more orders came in, the stress level
in the kitchen had increased dramatically. It was at this
point Tyler turned to Larry and barked, “I need you to
run to the fridge and get me more hamburger meat!”
Afraid to ask any questions, Larry quickly turned to look
for the fridge, and as instructed, “ran” through the
kitchen line to get more meat. A cook, unaware that
Larry was coming through, turned to put up a dish, and
collided with Larry. He never heard him coming. As a
group, discuss some of the issues surrounding Larry’s
first day of training using the following topics:
1. When selecting an employee to do training, how
much does seniority factor in on your decision,
and why?
2. As a group, come up with 5 top character traits
you would look for in a qualified trainer
3. When organising a new employee’s training
plan, what factors should you consider when
scheduling the shifts.