SREE SOWDAMBIKA COLLEGE OF ENGINEERNG Doc.Ref:2.2.

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CHETTIKURICHI (PO), ARUPPUKOTTAI – 626134
Revision:
DEPARTMENT OF MECHANICAL ENGINEERING
COURSE PLAN Date: 17.06.2019

Name of the Course Instructor: F.Jahubar Sadik Class: IV

Course Code & Name: GE6757 – Total Quality Management Semester: VII

VISION of SSCE MISSION of SSCE

To strive continuously for excellence in To develop high quality technical
education, research, technology and education through research and innovation in
interdisciplinary collaboration to meet the education by adapting the students to
changing needs of society. changing technological environment with the
highest ethical values as the innate
consistency.

Department of Mechanical Engineering

DEPARTMENT VISION DEPARTMENT MISSION

The Mechanical Engineering Department  Imparting quality education to the
strives to be recognized globally for students and enhancing their skills to
make them globally competitive
outstanding education and research leasing to
mechanical engineers.
well-qualified engineers, who are innovative,  Maintaining vital, state-of-the-art
entrepreneurial and successful in advanced research facilities to provide its students
and faculty with opportunities to create,
fields of engineering and research
interpret, apply and disseminate
knowledge.
 To develop linkages with world class
R&D organizations and educational
institutions in India and abroad for
excellence in teaching, research and
consultancy practices.

Program Educational Objectives (PEOs)

The Program Educational Objectives of the Mechanical Engineering Degree Program are to
mold graduates so that, during their first few years after graduation, they will:

To provide students with a strong foundation in the

mathematical, scientific and engineering fundamentals as
they are necessary to formulate, solve, and analyze
PEO-1 Preparation
engineering problems and to prepare the students completing
their graduation. (Maths, Basic Theory/Problem oriented
subjects)

1
 To prepare students to create new ways to meet society's
PEO-2 Core competence needs with their knowledge of Mechanical Engineering. (All
Practical Labs, Projects)
To develop the ability among students to synthesize data
PEO-3 Breadth (idea) and technical concepts for application to product
design. (All core subjects, Practical)
To exhibit professionalism, ethical attitude, communication
skills, team work in their profession and adapt to current
PEO-4 Professionalism
trends by engaging lifelong learning. (Communication lab,
Management subjects, Seminars/workshops/Activities)
To participate as leaders in their fields of expertise and in
Project management activities that support service and economic development
PEO-5
and finance nationally and throughout the world. (Elective Subjects,
Projects)
To provide opportunity for students to work as part of teams
Individual and team
PEO-6 on multidisciplinary projects. (Projects, Paper Presentations &
work
Conferences)
To provide practice for mechanical engineering in a broad
PEO-7 Environment
range of industries. (In plant / Industrial training, Internship)
To build their own careers upon a solid foundation of
knowledge and a strong sense of responsibility to serve their
PEO-8 Ethics
profession and society ethically. (Inter disciplinary Subjects,
Chapters / Cells activities).

PROGRAM OUTCOMES:
Engineering An ability to apply knowledge of mathematics, science, and
PO-1
knowledge mechanical engineering.
An ability to design and conduct experiments, as well as to
PO-2 Problem analysis
analyze and interpret data.
An ability to use the techniques, skills, and modern
The engineer and
PO-3
society engineering tools necessary for engineering practice.
An ability to design a system, component, or process to meet
Design/development desired needs within realistic constraints such as economic,
PO-4
of solutions environmental, social, political, ethical, health and
safety, manufacturability, and sustainability.
Individual and team Ability to function on multidisciplinary teams.
PO-5
work
Conduct An ability to identify, formulates, and solves engineering
PO-6 investigations of
problems.
complex problems
PO-7 Ethics An understanding of professional and ethical responsibility.

PO-8 Communication An ability to communicate effectively.

The broad education is necessary to understand the impact of

PO-9
Environment and engineering solutions in a global, economic, environmental,
sustainability
and societal context.
Recognition of the need, and an ability to engage in life-long
PO-10 Life-long learning
learning.
Project management
PO-11 Knowledge of contemporary issues.
and finance
An ability to work professionally in either thermal or
PO-12 Modern tool usage
mechanical systems areas.

2
 PROGRAM SPECIFIC OUTCOMES:
Basic Engineering Apply their knowledge in the domain of Thermal, Design, Manufacturing and
PSO-1 Industrial engineering to solve engineering problem utilizing advanced technology
Knowledge with the help of modern CAD/CAM tools,
An ability to build the nation, by imparting technological inputs and managerial
PSO-2 Managerial Skill skills to become Technocrats and Entrepreneurs, build the attitude of developing
new concepts on emerging fields and pursuing advanced education.
Ability to apply the knowledge to provide optimized solution by applying new ideas
PSO-3 Research Skill
and innovation in research gaps of various mechanical engineering domain

COURSE OBJECTIVES:
1. To impart knowledge about the basic concepts of TQM elements and barriers to TQM
2. To study the quality councils,5S and kaizen.
3. To study the seven traditional tools of quality
4. To study the concept of six sigma and quality function deployment.
5. To study the need for ISO 9000-2008 quality systems
.
COURSE OUTCOMES:
Upon completion of this course, the students can able to get knowledge about
CO-1
the basic concepts of TQM elements and barriers to TQM.

CO-2 State the the quality councils,5S and kaizen.

CO-3 Combine the seven traditional tools of quality

Test the the concept of six sigma and quality function deployment in small scale
CO-4
industries
CO-5 Construct the ladder logic circuits for simple automation system.

Course Assessment Matrix:

Program Outcomes Mapping With Course Outcomes:

Course
PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PO10 PO11 PO12 PSO1 PSO2 PSO3
Outcomes

CO1 2 1 1 3 1 1 1 1 1 2 1 2 1 2 1

CO2 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1

CO3 3 1 1 2 1 2 1 1 1 1 1 1 2 1 1

CO4 1 2 1 1 1 2 1 1 1 1 1 2 1 1 1

CO5 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1

Competency addresses outcome:- 1 = Slightly; 2 = Moderately; 3= Substantially

3
Course Outcomes Mapping With Course Objectives
Course
CObj.1 CObj.2 CObj.3 CObj.4 CObj.5
Outcomes
CO1 3 3 3 2 3

CO2 1 3 1 1 1

CO3 3 1 3 1 1
CO4 1 3 1 3 2
CO5 3 1 2 2 3

*Explanation of table to be ascertained as separate attachment

List of Textbooks
T1: Dale H. Besterfiled, et at., "Total quality Management", Third Edition, Pearson
Education Asia, Indian Reprint, 2006

List of References
R1: 1. Jamesth R. Evans and William M. Lindsay, "The Management and Control of
Quality", 8 Edition, First Indian Edition, Cengage Learning, 2012.
.R2: Suganthi.L and Anand Samuel, "Total Quality Management", Prentice Hall (India)
Pvt. Ltd.,2006.
R3: Janakiraman. B and Gopal .R.K., "Total Quality Management - Text and Cases",
Prentice Hall (India) Pvt. Ltd., 2006.

Referred Journals: (Type the Journal paper you referred for this subject.)
Kaizen-The right approach to improvement, ‘PriteshShaha SudhirAgasheb’
https://ieeexplore.ieee.org/document/489900/
Engineering Management IEEE Transactions
Videos Links: (Give the video link ID related to this course).
1. https://www.youtube.com/watch?v=1uPTyjxZzyo
2. https://www.youtube.com/watch?v=BKCTqHCaKn0
3. https://www.youtube.com/watch?v=BvHil9KVE7Q

Online certification courses : (Title of the courses and certification body)

1. NPTEL – TotalQuality Management – Prof.Ragunathan Sengupta,IIT-Kanpur

4
Web Resources
Unit Topic
INTRODUCTION
Definition of Quality,
dimensions of quality management
Quality Planning, Quality costs,
I www.kaner.com/qualcost.htm
Analysis Techniques for Quality Costs
Basic concepts of Total Quality
Management
Historical Review
Barriers to TQM Implementation
TQM PRINCIPLES
Principles of TQM, Leadership –
Concepts, Role of Senior Management
Quality Council, Quality Statements
Customer satisfaction
Customer Perception of Quality,
Customer Complaints
Employee Involvement – Motivation,
II
Empowerment,
Juran Trilogy, PDSA Cycle, 5S,
Kaizen,
Supplier Partnership – Partnering,
sourcing
Relationship Development,
Performance Measures
Basic Concepts, Strategy
TQM TOOLS & TECHNIQUES I
The seven tools of quality
Statistical Fundamentals
III
Measures of central Tendency and
Dispersion
Web Link
www.qualitydigest.com/html/qualitydef.html
www.qaproject.org/methods/resdimension.html
www.projectperfect.com.au/info_project_quality_planning.
php
http://www.logigear.com/newsletter-2006/298-
understanding-quality-cost.html
www.kaner.com/pdfs/Quality_Cost_Analysis.pdf
http://dissertations.ub.rug.nl/FILES/faculties/management/
2001/z.zhang/c2.pdf
www.ncbi.nlm.nih.gov/pubmed/6372483
http://puslit2.petra.ac.id/ejournal/index.php/ind/article/vie
wPDFInterstitial/16003/15995
http://www.allbusiness.com/management/benchmarking-
quality improvement/ 436368-1.html
www.bexcellence.org/Total-quality-management.html
en.wikipedia.org/wiki/Leadership
http://www.genderdiversity.cgiar.org/inclusiveworkplace/o
pportunity/flexible/roleseniormanagement.htm
www.qcin.org/
http://ezinearticles.com/?10-Customer-Service-Quality-
Statements-to-Measure-Up-Against&id=10755
managementhelp.org/customer/satisfy.htm
www.allbusiness.com/sales/customer-service/464605-
1.html
http://www.bizhelp24.com/marketing/customer-
complaints-summary.html
http://humanresources.about.com/od/glossarye/a/employe
e_inv.htm
www.olivermagro.com/FO_Mgt/Lecture_12.PDF
www.adamssixsigma.com/team_building_employee_motiva
tion.htm
elsmar.com/Juran_Trilogy.html
www.12manage.com/methods_demingcycle.html
en.wikipedia.org/wiki/5S_(methodology)
www.1000ventures.com/business_guide/mgmt_kaizen_mai
n.html
www.supplierspartnership.org/
www.undp.org/partners/business/partneringtoolbook%5B1
%5D.pdf
en.wikipedia.org/wiki/Sourcing
www.abacon.com/commstudies/interpersonal/indevelop.ht
ml
managementhelp.org/perf_mng/measure.htm
www.blackwellpublishing.com/grant/4thedition/parT5.asp
class.et.byu.edu/mfg340/lessons/seventools/index.html
homepage.univie.ac.at/franz.vesely/sp_english/sp/node4.ht
ml
http://college.cengage.com/mathematics/larson/trigonome
try/6e/shared/appendix/median.pdf
http://www.eduref.org/Virtual/Lessons/Mathematics/Statis
tics/STA0001.html
5
 Normal Curve
Control Charts for variables and
attributes
Process capability
Concept of six sigma
New seven Management tools.
TQM TOOLS & TECHNIQUES II
Benchmarking – Reasons to Benchmark,
Benchmarking Process
Quality Function Deployment (QFD)
House of Quality, QFD Process
QFD Benefits,
IV
Taguchi Quality Loss Function,
Total Productive Maintenance (TPM) –
Concept,
TPM Improvement Needs
FMEA
Stages of FMEA.
QUALITY SYSTEMS
Need for ISO 9000 and Other Quality
Systems
ISO 9000:2000 Quality System –
Elements
Quality Auditing
TS 16949, Concept
V TS 16949 Requirements and Benefits
ISO 14000, Concept
ISO 14000 Requirements and Benefits
Extra Web Resources:
 http://www.qaproject.org/methods/resimprove.html
 en.wikipedia.org/wiki/Advanced_Product_Quality_Planning
 www.gslis.utexas.edu/~rpollock/tqm.html
 http://home.att.net/~iso9k1/tqm/tqm.html#Key to Quality
www.tushar-mehta.com/excel/charts/normal_distribution/
http://www.shsu.edu/~mgt_ves/mgt481/lesson6/
www.statsoft.com/textbook/quality-control-charts/
http://www.isixsigma.com/index.php?option=com_k2&view
=item&id=1275:&Itemid=199
www.sixsigmaspc.com/six-sigma/sixsigma.html
http://www.asq.org/learn-about-quality/new-management-
planning-tools/overview/overview.html
en.wikipedia.org/wiki/Benchmarking
http://www.asq.org/learn-about
quality/benchmarking/overview/tutorial.html
www.qfdi.org/what_is_qfd/what_is_qfd.html
www.thehouseofquality.org/
www.qfdcapture.com/qfdprocess.asp
it.toolbox.com/blogs/enterprise.../benefits-of-using-qfd-
13270
elsmar.com/Taguchi.html
http://www.mftrou.com/genichi-taguchi.html
www.plant-maintenance.com/articles/tpm_intro.shtml
en.wikipedia.org/wiki/Total_productive_maintenance
www.tpmclubindia.org/total_seminar.pdf
saferpak.com/tpm.htm
en.wikipedia.org/wiki/Failure_mode_and_effects_analysis
www.fmeainfocentre.com/papers.htm
www.westgard.com/essay22.htm
www.praxiom.com/iso-definition.htm
www.tqe.com/iso.html
www.asq.org/certification/quality-auditor/index.html
http://www.qualitydigest.com/inside/standards-
article/cornerstones-isots-16949
http://www.siliconfareast.com/ts16949.htm
www.smithersregistrar.com/isots16949/page-benefits-of-
isots16949.shtml
http://www.ingenieroambiental.com/4026/EMS_INTERNAL
_AUDITOR_TRAINING2.pdf
www.qsae.org/web_en/pdf/ISO14000Concepts.pdf
http://www.iso.org/iso/iso_catalogue/management_standa
rds/iso_9000_iso_14000/iso_9001_2008/concept_and_use_
of_the_process_approach_for_management_systems. htm
6
 2. LESSON PLAN
No. of Teaching Methodology
Lect Cumulative Page no.
Syllabus topics hour Used
NO. period
required T1 T2 R1
UNIT I (INTRODUCTION)
Introduction, Need for quality BB & Mind Mapping 18 12
1.1 1 1 1-5
and Evolution of quality PPT
BB & Mind Mapping 56 16
1.2 Definitions of quality 1 2 1.1-1.2
PPT
Dimensions of product and Mind Mapping 84 18
2 1 3 BB
service quality
COLLABORA 103 20
3 Basic concepts of TQM 1 4 BB TIVE 7-9
LEARNING
4 TQM Framework 1 5 BB Mind Mapping 133 21 1.1
Contributions of Deming, Z-A 144 30
5 1 6 BB 2
Juran and Crosby APPROACH
BB & Flipped 180 32
6 Barriers to TQM 1 7 1.18
PPT classroom
7 Quality statements 1 8 PPT Role Play 183 34 27-31
Customer focus, orientation, GD 184 36
8 satisfaction, complaints & 1 9 BB 10-13
retention
COLLABORA 184 38
BB &
9 Costs of quality. 1 10 TIVE 41-43
PPT
LEARNING
Evolution of total quality Role Play 194 40
9.1 1 11 PPT 41-43
management
Z-A 194
9.2 Human components 1 12 BB 44 41-43
APPROACH
UNIT II (TQM Tools and Techniques I)
COLLABORA 80 140
The seven traditional tools of 1 BB TIVE 15,37
10.1 quality(3) 12 LEARNING
The seven traditional tools of BB & Z-A 86 160
1 29
10.2 quality(4) 13 PPT APPROACH
PPT Flipped 90 165
1 75,80
11.1 New management tools (3) 14 Video classroom
PPT Flipped 94 180
1 81
11.2 New management tools (4) 15 Video classroom
Six sigma concept & BB & Role Play 98 185
1 259
12.1 Methodology 16 PPT
BB & GD 110 197
1 93-95
12.2 Application to M/f ing 17 PPT
COLLABORA 118 210
BB &
Appication to Service sector 1 TIVE 103
PPT
12.3 including IT 18 LEARNING
BB & Mind Mapping 124 228 110-
1
13.1 Benchmarking I 19 PPT 119
BB & Z-A 130 240 127-
1
13.2 Benchmarking II 20 PPT APPROACH 135
BB & Flipped 145 244
1 15,37
14.1 FMEA – Stages 21 PPT classroom
Flipped 154 250
1 BB 29
14.2 FMEA – Types 22 classroom
BB GD 165 258
1 29
14.3 SMART Goal setting 23 PPT
Sampling and Control BB Z-A 180 260
1 29
14.4 charts 24 PPT APPROACH

7
 UNIT III (TQM Tools and Techniques II)
BB & Flipped 194 319
1
15.1 Introduction of Control Chart 25 PPT classroom 3.1-3.3
BB & Role Play 198 335
1
15.2 Principles and types 26 Video 3.4-3.8
BB & GD 210 349 444-
1
16 Process Capability 27 Video 448
BB & Z-A 230 349 448-
1
17 Concepts of Six sigma 28 PPT APPROACH 453
Quality Function Deployment BB & Flipped 245 374 146-
1
18.1 (QFD) 29 PPT classroom 151
Video Mind Mapping 246 383
1
18.2 Taguchi quality loss function 30 PPT
COLLABORA 258 396
BB &
1 TIVE
PPT
19.1 TPM – Concepts 31 LEARNING 123
COLLABORA 258 398
BB &
1 TIVE 207-
Video
19.2 TPM - Improvement needs 32 LEARNING 220
TPM – Eight Pillars (5S, BB & Flipped 258 496
1
19.3 JH,KAIZEN,PM) 33 Video classroom
TPM – Eight Pillars (QM, GD 258 498
BB &
Training, TPM office, safety 1 377-
PPT
19.4 health & environment) 34 403
BB & GD 297 456 377-
1
20 Performance Measures 35 PPT 403
BB Flipped 297 456 377-
1
20.1 Just in time 36 Vide classroom 403
UNIT IV (TQM Principles)
Leadership, Strategic quality BB & Role Play 315 514
1 37 404
21.1 planning PPT
COLLABORA 316 519
PPT
Quality Councils - Employee 1 38 TIVE 407
VID
21.2 involvement LEARNING
BB & Mind Mapping 318 538
1 39 418
21.3 Motivation, Empowerment PPT
BB & GD 319 549 146-
1 40
22 Team and Teamwork PPT 151
PPT Z-A 335 561
1 41 259
23 Quality circles VID APPROACH
Recognition and Reward, BB & Role Play 349 566
1 487
24 Performance appraisal 42 PPT
Continuous Process PPT GD 349
1 586 361
25.1 Improvement 43 VID
BB & Flipped 374
1 590 364
25.2 PDCA cycle, 5S, Kaizen 44 PPT classroom
Supplier partnership - BB & Flipped 383
1 604 367
26.1 Partnering, 45 PPT classroom
Supplier selection, Supplier BB & GD 396
1 616
26.2 Rating. 46 PPT
PPT Z-A 398
1 618 369
26.3 Deming Wheel 47 VID APPROACH
BB Role Play 414
1 635 369
26.4 Case studies 48 PPT
UNIT V (Quality Systems)
INTRODUCTION OF COLLABORA 469
QUALITY SYSTEMS & 1 PPT TIVE 668 205
27 ISO 9000 system 46 LEARNING
COLLABORA 484 209-
TIVE 221
1 PPT 672
ISO 9001-2008 Quality LEARNING
28.1 System - Elements 47

8
 COLLABORA 488
Documentation of ISO 9001- 1 PPT TIVE 678
28.2 2000 system 48 LEARNING
COLLABORA 496
1 PPT TIVE 678
29 Quality Auditing 49 LEARNING
30 QS9000 1 50 PPT Mind Mapping 498 678 5.32
COLLABORA 456
1 PPT TIVE 684 239
31.1 ISO 14000 - Concepts, 51 LEARNING
31.2 Requirements and Benefits 1 52 PPT GD 456 684 243
TQM implementation in Role Play 464
1 PPT 715 1.34
32.1 manufacturing 53
TQM implementation in Role Play 470
1 PPT 727
32.2 service sectors 54
Evolution of ISO quality Role Play 476
1 PPT 739 1.34
32.3 system 55
Barriers to quality Role Play 488 740
1 PPT 1.34
32.4 system 56
NO. OF HOURS ALLOTED IN SYLLABUS: 45
NO. OF HOURS REQUIRED AS PER PLAN: 56

FACULTY IN CHARGE HOD/MECH PRINCIPAL

(Mr.F.Jahubar Sadik HOD/MECH)

9
 SREE SOWDAMBIKA COLLEGE OF ENGINEERNG Doc.Ref:2.2.10/3

CHETTIKURICHI (PO), ARUPPUKOTTAI – 626134

Revision:
DEPARTMENT OF MECHANICAL ENGINEERING
COURSE PLAN Date: 17.06.2019

CO1 CO2 CO3 CO4 CO5 JUSTIFICATION

PO1 2 1 3 1 1 An ability to apply knowledge of mathematics,
science, and mechanical engineering.
PO2 1 1 1 2 An ability to design and conduct experiments, as well
as to analyze and interpret data.
An ability to use the techniques, skills, and modern
PO3
engineering tools necessary for engineering practice.
An ability to design a system, component, or process
to meet desired needs within realistic constraints
PO4 3 2 2 1 2 such as economic, environmental, social, political,
ethical, health and safety, manufacturability, and
sustainability.
PO5 Ability to function on multidisciplinary teams.

An ability to identify, formulates, and solves

PO6 1 2 2 1
engineering problems.
An understanding of professional and ethical
PO7
responsibility.

PO8 An ability to communicate effectively.

The broad education is necessary to understand the

PO9 impact of engineering solutions in a global, economic,
environmental, and societal context.

PO10 2 1 1 Recognition of the need, and an ability to engage in

life-long learning.
PO11 Knowledge of contemporary issues.

PO12 2 1 2 An ability to work professionally in either thermal or

mechanical systems areas.
Apply their knowledge in the domain of Thermal, Design,
PSO1 1 2 1 1 Manufacturing and Industrial engineering to solve engineering
problem utilizing advanced technology with the help of modern
CAD/CAM tools,
An ability to build the nation, by imparting technological inputs
PSO2 2 1 and managerial skills to become Technocrats and Entrepreneurs,
build the attitude of developing new concepts on emerging fields
and pursuing advanced education.
Ability to apply the knowledge to provide optimized solution by
PSO3 1 1 1 applying new ideas and innovation in research gaps of various
mechanical engineering domain

Staff in Charge Head of the Department

(Mr.F.Jahubar Sadik HOD/MECH)

10