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https://books.google.co.id/books?hl=id&lr=&id=WzPKAFKFSi8C&oi=fnd&pg=PR13&dq=t
heory+of+grammar+&ots=KOHGhol9ms&sig=4mWjpPaEma6Wser2i7-
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Jaitsutthi, K (2006) A study of english verbal communication skills of Hotel front office staff
from http://www.english-communication-for-native-speaker.com