IT Certification Guaranteed, The Easy Way!

Exam : HP2-H82

Title : Selling HP Supplies 2019

Vendor : HP

Version : V12.35

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 IT Certification Guaranteed, The Easy Way!

NO.1 Match the HP pagewide customer benefit (on the left) with the HP PageWide feature (on the
right)

Answer:

NO.2 Which statement is true about a refilled cartridge?

A. A refilled cartridge is a refurbished original HP cartridge.
B. A refilled cartridge is also known as a reman or rebuilt cartridge.
C. Worn-out parts are replaced in a refilled cartridge.
D. Worn-out parts are not replaced in a refilled cartridge.
Answer: A

NO.3 Which statement is true regarding HP's range of specialty papers designed for Inkjet, LaserJet,
and PageWide printers?
A. All project papers for Inkjet and Laser work on all three writing systems.
B. PageWide relies on a fuser for toner-based printing.
C. PageWide and OfficeJet printers can achieve durability claims with any paper.
D. All three writing systems use separate Stock Keeping Units (SKUs).
Answer: B

NO.4 A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies.
Which supplies program is correct for this customer?
A. Supplies Big Deals (SBD) only

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B. Supplies Big Deals (SBD) with Managed Component

C. Managed Contract only
D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies
Answer: C

NO.5 You are delivering your message of original HP versus non-original HP and you want to make
your customer aware the best way to accomplish this?
A. by letting your customer use non-HP first and after they have an issue, switch them back to
original HP
B. by explaining the HP ink technologies in detail
C. by focusing on the tests done by Buyers Lab and Spencer Labs
D. by sending them the ink tests done by HP at the HP test center
Answer: A

NO.6 Under which supplies program are customers offered a full-service contract with original HP
supplies and hardware at a discount?
A. PurchasEdge
B. Managed Component
C. Managed Contractual Deal
D. Minimum Advertised Price (MAP)
Answer: B

NO.7 What is a consequence of inconsistent page quality delivered by using non-HP toner
cartridges?
A. lowered productivity
B. more service calls
C. printer damage
D. more cleaning or replacement
Answer: A

NO.8 What is a characteristic of Grace, a "lost customer"?

A. considers price as the decision criteria
B. is likely to shop around for the lowest prices
C. tends to be more loyal to one reseller
D. sees value in HP products that reflect her needs
Answer: C

NO.9 What is an advantage of selling original HP and genuine Samsung supplies?

A. HP offers a comprehensive portfolio for a variety of needs.
B. HP delivers enhanced financial and distribution support.
C. HP offers high warranty returns.
D. HP products are priced low when compared to its competitors.
Answer: A

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NO.10 A customer purchases a non-HP cartridge and notices that it says 100% new on the
packaging. What type of cartridge might this be?
A. Remanufactured
B. Clone
C. Do-lt-Yourself(DIY) refill kit
D. Continuous Ink Supply System
Answer: B

NO.11 When choosing HP and genuine Samsung versus non-HP/Samsung cartridges, how is HP's
value proposition supported?
A. by user testimonials
B. by low-cost replacements
C. by tests and reports
D. by informed decisions
Answer: D

NO.12 What are grey market products?

A. original products sold in another territory to take advantage of price differences
B. original products sold by illegal or non-HP sellers and importers
C. counterfeit or duplicate products sold in original product packaging meant for recycling
D. counterfeit or duplicate products sold in packaging that is almost identical to the original
Answer: B

NO.13 Which statement is true when comparing original HP and genuine Samsung versus non-
HP/Samsung cartridges?
A. HP and non-HP/Samsung cartridges have an equal impact on printer life.
B. Non-HP/Samsung cartridges have higher visible costs.
C. HP and non-HP/Samsung cartridges both provide anti-fraud technology.
D. Non-HP/Samsung cartridges have higher hidden costs.
Answer: C

NO.14 To control the grey market, what does HP use to ensure that the cartridges work only with
the printers from the same zone?
A. serialization
B. auditing
C. regionalization
D. inspection
Answer: C

NO.15 Which original HP ink feature helps avoiding ink clogging?

A. premium ink ingredients
B. Planet Partners program

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C. durability
D. reliability
Answer: D

NO.16 What is the benefit of genuine Samsung toner using a premium polymerized toner?
A. It helps with keeping the price the lowest on the market.
B. It maintains print quality when printing large areas of black.
C. It achieves accurate color expression without blurry patterns.
D. It yields the boldest colors possible.
Answer: B

NO.17 Which statement describes the warranty on HP laser supplies?

A. HP LaserJet cartridges follow the warranty as per the label on the pack.
B. No warranty is applicable to HP laser supplies.
C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D. There is no end of warranty date on HP LaserJet cartridges.
Answer: A

NO.18 What are compelling business opportunities for selling original HP and genuine Samsung
supplies? (Select three.)
A. effective distribution due to HP's small portfolio
B. great profit from original HP and genuine Samsung supplies
C. consistent product performance in quality and reliability
D. a high financial kickback when cartridges are returned through the Planet Partner program
E. more satisfied and loyal customers
F. lowest pricing when compared to non-HP/Samsung supplies
Answer: A B D

NO.19 Why should you choose original HP cartridges?

A. They are designed to provide high-quality print output, every time, from the cartridge design to its
disposal.
B. Using non-original HP cartridges voids the warranty.
C. They are the lowest priced cartridges for printing marketing documents due to the vibrant colors
associated with this type of printing.
D. You receive additional benefits of joining the HP ink program, including prize draws every month.
Answer: D

NO.20 Match the customer objection on the left with the correct response on the right.

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Answer:

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NO.21 Which supplies customer type is represented by this description?

He/she is most likely to decide based on the price of the supplies, but still sees the value of using
original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to
just one reseller
A. Ethan the switcher
B Edward the shopper
B. Grace the lost customer
C. Sarah the loyal HP original supplies customer
Answer: A

NO.22 How does HP ensure that customers can trust purchasing original HP supplies from the
authorized channel?
A. Channel Management Inspections (CMIs)
B. channel audits
C. Channel Partner Protection Audits (CPPAs)
D. channel investigation
Answer: D

NO.23 Which statement is true regarding the use of non-HP cartridges?

A. Printer life is shortened with using non-HP cartridges.

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B. The cost of an average service visit is less than $50.

C. Most remanufactured cartridges are successfully recycled.
D. HP and non-HP cartridges result in the same amount of paper usage.
Answer: B

NO.24 Which benefit do the HP Jetlntelligence cartridges provide?

A. anti-fraud technology
B. combo/multi-pack
C. photo value pack
D. manual seal removal
Answer: B

NO.25 Which statement is true about remanufactured/rebuilt cartridges?

A. Some worn-out parts, ink, or toner are replaced in remanufactured/rebuilt cartridges.
B. Remanufactured/rebuilt cartridges are also called clones when they infringe on intellectual
property.
C. Remanufactured/rebuilt cartridges are HP cartridges that are reused by refilling with non-
original/third-party ink or toner.
D. Usage marks are not visible.
Answer: C

NO.26 You receive the following customer objection when you offer the original HP toner versus
reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it
doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?
A. page maximizer
B. anti-fraud technology
C. print gauge technology
D. ColorSphere 3 and precision black toner
Answer: C

NO.27 What program offers free and convenient return and recycling options for HP cartridges?
A. regionalization
B. HP Planet Partners
C. Closed-Loop Recycling
D. Jet Intelligence
Answer: B

NO.28 You receive the following customer objection:

/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?
A. may be able to look at the delivery costs and reduce the price for you. especially as you are such a

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 IT Certification Guaranteed, The Easy Way!

loyal customer.
B. Perhaps I can look into getting you a lower price through some discount.
C. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to
65%.
D. Perhaps you have the wrong printer, so let me look at an ink alternative.
Answer: B

NO.29 What happens to the printer warranty when a non-HP cartridge is used in an HP printer?
A. If it is determined that the printer does not work due to the non-original HP cartridges, HP will not
cover the repair costs
B. The original HP Universal Print Driver will not support the printer anymore.
C. The printer will print at a lower quality but at a higher speed.
D. If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from
warranty.
Answer: C

NO.30 What can customers look for to ensure a printer meets multiple environmental
requirements?
A. Instant Ink
B. HP Planet Partner logo
C. Eco Labels such as EPEAT or Blue Angel
D. two-sided printing
Answer: D