Precon Kit PDF

SHOPPING CENTER
MANAGEMENT CORPORATION
SM CITY NORTH EDSA
ATTENDANCE SHEET
DATE :
RE:
COMPANY NAME EMAIL CONTACT NO. SIGNATURE
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SM Supermalls
Construction Kit
TABLE OF CONTENTS
Section Title Page No.

A PRE-CONSTRUCTION REQUIREMENTS 1
B REQUIREMENTS FOR REVIEW (Construction Plans Detailed 2
Requirements)
B.1 Architectural Plans 3
B.2 Mechanical Plans 3
B.3 Electrical Plans 4
B.4 Plumbing and Sanitary Plans 4
B.5 Fire Protection Plans 4
B.6 Gas System Plans 5
B.7 Auxiliary Plans 5
C LIST OF GOVERNMENT REQUIREMENTS 5
D CONSTRUCTION REQUIREMENTS 5
D.1 General Guidelines 5
D.2 Architectural Guidelines 6
D.3 Mechanical Guidelines 8
D.3.1 Airconditioning Guidelines 8
D.3.2 Ventilation Guidelines 9
D.3.3 Other Guidelines 10
D.4 Electrical Guidelines 11
D.5 Plumbing and Sanitary Guidelines 12
D.6 Fire Protection Guidelines 13
D.6.1 Sprinkler Guidelines 13
D.6.2 Kitchen Fire Suppression System Guidelines 14
D.7 Gas System Guidelines 14
E POST-INSTALLATION REQUIREMENTS 15
E.1 General Requirements 15
E.2 Airconditioning System 15
E.3 Ventilation System 15
E.4 Gas System 15
E.5 Electrical System 16
E.6 Plumbing and Sanitary System 16
E.7 Sprinkler System 16
E.8 Request for Final Inspection 16
F MISCELLANEOUS PROVISIONS 17
ANNEXES 18

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SM Supermalls
Construction Kit
Annex “1”
TURNOVER CONDITIONS
PHYSICAL CONDITION OF LEASED PREMISES
The following are the conditions of the Leased Premises as turned over to Tenant prior to construction:
1. Architectural
(a) Flooring
- Rough finish;
- Concrete floor is designed to carry a maximum load of 60lbs /sq.ft. with screeding.
(b) Wall Partitions
- CHB from floor to slab (rough surface) for F&B tenants;
- Dry Wall (Ficem Board) with steel wire mesh from above ceiling line at 3 meters to
concrete slab for Non F&B tenants.
(c) Ceiling
- Ceiling is bare open with Mall utilities provision.
(d) Shopfront
- Glass panels, doors, signage bands, and/or portals, or none of the above, where
applicable.
(e) Enclosures
- Landlord will build the enclosures for newly-leased shops and those under renovation,
and charge the costs therefor to Tenant. Should the Leased Premises be turned over
to Tenant while the Mall is under construction, the Tenant will build its shop enclosure
and follow the peritinent Mall’s design criteria for temporary enclosures.
2. Mechanical
2.1 Air Conditioning

(a) Main duct tapping point;
(b) Chilled water (supply and return) tapping point with gate valves;
(c) Mall fan coil unit, where applicable.
2.2 Ventilation
(a) Main exhaust duct tapping point;
(b) Fresh air duct tapping point.
2.3 Centralized Gas Supply

(a) Centralized Gas Line Tapping Point;
(b) Centralized Gas Meter, where applicable.
3. Electrical
(a) Main Breaker and kwhr Meter (installed at the mall’s electrical room);
(b) Main Power Feeder line (from meter center to pull box inside the Leased Premises);
(c) Limited Emergency Power Feeder Wire (for 460V/230V system);
(d) Electrical Feeder line Tapping Point;
(e) Basic Provisions
(i) For 400V/230V System:
Tenant Normal Emergency

F&B Tenant 400V 100AT 3-phase, 3-pole, n/a
5-wire (3-line, 1-neutral, 1-
ground)
Non F&B Tenant 230V 60AT 1-phase, 1-pole, n/a
3-wire (1-line, 1-neutral, 1-
ground)
Color Code: line 1 – red; line 2 – yellow; line 3 – blue; neutral – white; ground – green
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(ii) For 460V/230V System:
Tenant Area Normal Emergency

(where applicable)
50m2 and below 230V 40AT 1-phase, 230V 15AT 1-phase,
2-pole, 2-wire (2-line) 2-pole, 2-wire (2-line)
Over 50m2 to 100m2 230V 60AT 1-phase, 230V 15AT 1-phase,
Over 100m2 to 230V 75AT 3-phase, 230V 30AT 1-phase,
200m2 3-pole, 3-wire (3-line) 2-pole, 2-wire (2-line)
F&B Tenant
Over 450m2 230V 150AT 3-phase, 230V 60AT 1-phase,
50m2 and below 230V 40AT 1-phase,
2-pole, 2-wire (2-line)
Over 50m2 to 100m2 230V 60AT 1-phase,
Over 100m2 to 230V 60AT 3-phase,
230V 15AT 1-phase,
200m2 3-pole, 3-wire (3-line)
Non F&B Tenant 2-pole, 2-wire (2-line)
Over 450m2 230V 125AT 3-phase,
4. Plumbing
(a) Potable water line tapping point, with gate valve;
(b) Kitchen waste line tapping point;
(c) Soil or domestic waste line tapping point;
(d) Coil unit condensate drain tapping point;
(e) Vent tapping point;
(f) All drainage cleanouts, where applicable.
5. Sprinkler
(a) Basic Sprinkler Provision (number of sprinkler heads varies depending on area of Leased
Premises);
(b) Isolation valves, where applicable.
6. Auxilliaries
(a) Communication line (1-Voice & 1-POS Data) Tapping Point, tapping at tenant ceiling
termination box;
(b) Smoke detector tapping point (if applicable).
7. Others (where applicable)

(a) Picocell;
(b) Temperature sensor;
(c) Automated Meter Reading (“AMR”) feeder line;
(d) P.A. system.
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Annex “2”
TURNOVER OF LEASED PREMISES FORM
Turnover of Leased Premises
BASIC INFORMATION
Mall Contract No.
Trade Name Location Codes
Lessee Name
Type of Area
Company Code
Ingress Date
Egress Date
Tenant certifies that inspection of the Leased Premises has been conducted prior to construction, mobilization, and/or egress.
Tenant confirms that the Leased Premises has the following physical conditions prior to turnover:
UTILITIES
Item No. of Main Mall No. of Stub Outs No. Of Units Remarks Amount
Provisions
Aircon System
a. Ducting
b. Return Air Grill
c. Chilled Water Pipe
d. CWP Isolation Valve
Ventilation System
a. Exhaust Duct
b. Fresh Air Duct
Sprinkler System
a. Isolation Valve
b. Sprinkler Heads
Sanitary System
a. Sewer Line
b. Waste Line
c. Vent Line
d. FCU drain
e. Clean Out
f. Sump Pit
Auxiliary System
a. Smoke Detector
b. Pico Cell
c. House Music Speaker
d. Structured Cabling
1. Voice and Data
2. Distribution Cable
e. Temperature Sensor
Others
a. Electrical Room
b. AHU Room
c. FCU
d. IDF Cabinets
e. Fire Hose Cabinet
f. Fire Exit Doors
g. Fire Alarm
h. Roll Up Doors
Electrical System (Feederline)
A. KWHR Meter with Meter base
Basic Provision Meter Numb er Classification Reading Multiplier Remarks
Normal
Emergency
B. Hypothetical electrical consumption (if applicable)

For Single Phase Formula: Ampere Reading x 230V x 0.001 x No. of Operating Hours x No. of Days x Rate
230 0.001
Ampere Reading Voltage KW Conversion No. of Hours No. of Days Rate
For Three Phase Formula: 1.73 x Highest Ampere Reading x System Voltage x 0.001 x No. of Operating Hours x No. of Days x Rate
1.73 0.001
3PH Multiplier Ampere Reading System Voltage KW Conversion No. of Hours No. of Days Rate
Water Supply Meter Numb er Classification Reading Multiplier Remarks
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CIVIL WORKS
Item Remarks Amount
Storefront Finish
d. Signage Band
e. Demising Pier
f. Fascia
Enclosures
a. Board Up Formula: Length (m) x Height (m) x Rate per sq.m.
Length Height Rate

b. Door and Lockset
c. Graphics
d. Glass Panel Sticker
OTHERS
Item Remarks Amount
Telco
BDO Terminal
POS
Janitorial Posting
Security Posting
Overnight Work Charges
Other Charges
Tenant agrees to pay all amounts reflected above, as well as shoulder all expenses and costs that will be incurred for any damages during construction
and mobilization due to fault and negligence of Tenant, its contractors, personnel, and other representatives.
Inspected b y/Date: Noted b y/Date: Received and Conformed b y/Date:
Tenant Relations Officer / Mall Manager / Tenant's Authorized Representative

Building Administration Officer Assistant Mall Manager (Signature Over Printed Name)
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Annex “3”
AUTHORIZED SIGNATORIES AND TELEPHONE NUMBERS
TO : SM CITY _______________ ADMINISTRATION

SUBJECT : AUTHORIZED SIGNATORIES AND TELEPHONE NUMBERS
Authorized Signatories:
Name Position Specimen Signature
Telephone Numbers: Representative/Contact Person should be available after Mall

operating hours, and is authorized to decide on emergency cases.
Name of Contact Person:

Res. Tel. Number:
Cellphone Number:
Confirmed by:
Tenant/Manager Shop Name
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Annex “4”
CONSTRUCTION HOUSE RULES
Tenant and/or its contractors, representatives, employees, and personnel shall comply with the following house
rules during construction works within the Leased Premises:
A. GENERAL HOUSE RULES
1. Tenant shall observe the following schedule for construction (the “Regular Construction Hours”):
(a) Non-Operational Malls: 7:00 am to 7:00 pm.

(b) Operational Malls: 7:00 am to 9:00 pm.
2. Tenant may undertake regular construction/renovation works during Regular Construction Hours. These
include carpentry and masonry works, installation/dismantling of signage and glass panels, ducting,
piping, and wiring layout, as well as other works that will not bother neighboring tenants and mall
customers (i.e. noisy and/or vibration-producing activities, or those emitting foul or strong odors.)
3. The following construction/renovation works can only be undertaken by Tenant after Regular
Construction Hours:
(a) Heavy dismantling, hammering, grinding, drilling, waterproofing, and plumbing works, etc.;
(b) Welding, torch-applied works, painting, sanding, and use of chemicals and/or materials emitting
harsh odors (such as rugby, thinner, putty, lacquer base substance, etc.). Tenant is strictly
prohibited from undertaking welding and painting works simultaneously;
(c) Utility tapping (except sprinkler works).
4. Delivery and pull-out of construction materials and debris can be undertaken by Tenant in accordance
with the following schedule:
(a) Non-Operational Malls: twenty-four (24) hours;

(b) Operational Malls: two (2) hours before official Mall Business Hours; and
after official Mall Business Hours.
5. Sprinkler draining and refilling, and sprinkler works (collectively, the “Sprinkler Works”), can only be
undertaken from Mondays to Thursdays, at 8:00 am to 5:00 pm. Tenant shall file the necessary Request
for Work Permit at least three (3) days before the requested schedule.
On the day of the scheduled Sprinkler Works, the Mall’s representative shall undertake the draining, as
scheduled. Once completed, Tenant shall be notified of said completion, and may proceed with its
sprinkler works.
Refilling shall be conducted no later than 4:00 pm. Tenant shall ensure that all unfinished works shall be
plugged before 4:00 pm. Prior to refilling, the Mall Representative shall check the Sprinkler Works,
together with Tenant’s contractor. Thereafter, the Mall Representative will proceed with the refilling. Once
done, Mall Representative shall check the Leased Premises for leaks. If leaks are present, the system
will be drained again to undertake the necessary repairs, the costs of which shall be charged to Tenant.
6. Overtime / Overnight Charges
Tenant shall be liable for overtime/overnight charges for construction works undertaken after Regular
Construction Hours, such as:
(a) Security and janitorial posting;

(b) Engineering assistance and supervision;
(c) Extended use of facilities (i.e. elevator, restroom, carpark, etc.).
7. Work Permits and Service Requests
All construction works to be undertaken by Tenant shall require a Work Permit. For this purpose, Tenant
shall submit a Request for Work Permit at least three (3) days before the intended construction works, for
Landlord’s approval. Work Permits shall be valid for a maximum period of one (1) week. Hence, Tenants
undertaking construction works beyond one (1) week are required to apply for a new Work Permit upon
the expiry of their previous Work Permit.
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As a general rule, cancellation of Work Permits and Service Requests shall not be allowed. In case of
cancellation, Landlord reserves the right to forfeit overtime/overnight charges already encoded in
Landlord’s system.
Tenant shall strictly comply with the Mall’s guidelines on the issuance of Work Permits and/or the conduct
of works within the shop and/or the Mall Premises.
8. A copy of building permit and/or work permit must be posted on the enclosure at all times.
9. Tenant shall confine construction works within the Leased Premises and shall work in an orderly manner.
Tenant shall remove trash and debris from the Leased Premises daily.
10. Tenant shall ensure that a minimum of two (2) units of fire extinguishers (10 lbs. ABC-type) shall, at all
times, be present at the Leased Premises. The number of units may be increased depending on the
volume of fire hazards at the Leased Premises, or as may be required by Landlord.
11. Tenant shall affix a plastic cover (a) above the gap of the enclosure, and (b) on the wire mesh around the
perimeter of the Leased Premises. The plastic cover must be properly fixed at all times.
12. Smoking, sleeping, gambling, shouting, use of indecent words, loitering, posting of unauthorized
collaterals (including signages without approval from the Mall Administration Office), public disturbance,
urinating in the Leased Premises, use of drugs, liquor and other intoxicating substances, are strictly
prohibited.
13. Proper work attire, including personal protective equipment (“PPE”) shall be worn at all times by Tenant’s
contractors and/or other personnel undertaking construction works within the Leased Premises and/or
the Mall.
14. Proper sanitation and cleanliness of the construction and access areas must be maintained at all times.
Landlord reserves the right to post janitorial personnel at the construction and access areas, chargeable
to Tenant’s account, in case of failure by Tenant to maintain proper sanitation and cleanliness as required
above.
15. Noncompliance with Landlord’s construction guidelines shall be sufficient ground for the Landlord to order
the cessation of construction works by Tenant. Landlord shall not be liable for any attendant expense
resulting from the stoppage of construction works.
16. Tenant shall indemnify and hold Landlord, its affiliates, officers, directors, stockholders, employees,
agents, and/or representatives, free and harmless from and against any injury, losses, claims, damages,
liabilities, expenses, and/or costs of litigation, resulting from or arising out of Tenant’s failure to comply
with these Construction House Rules.
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Annex “5”
EXHAUST HOOD SPECIFICATIONS
1. Exhaust hoods shall be installed at or above all heat-emitting equipment (i.e. deep fat fryers, broilers, fry
grills, steam-jacketed kettles, hot-top ranges, ovens, barbecue grills, rotisseries, dishwashing machines,
and other similar equipment). All exhaust hoods shall be Type 1, i.e. hoods designed to collect and remove
all types of cooking effluents from exhausted air, such as grease, smoke, odors, and vapors.
2. All exhaust hoods, including factory-built exhaust hoods, shall comply with the specifications indicated in
the diagram below:
Design Schematic of Self Compensating Hood

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3. Vented fuel-burning appliances located in the same room or space as the exhaust hoods shall not affect
nor interfere with the normal operations of these exhaust hoods.
4. Exhaust hoods shall exhaust a minimum quantity of air, where:
A = the horizontal surface area of the hood, in square feet (m2).
D = distance in feet (mm) between the lower lip of the hood and the cooking surface
P = that part of the perimeter of the hood that is open,in feet (mm)
Q = quantity of air, in cubic feet per minute (L/s)
(a) The minimum airflow for exhaust systems used for solid fuel-burning cooking equipment, grease-
burning char broilers and similar equipment shall be computed based on the following formulas:
No. Of Exposed Sides Formula For SI

4 (island or central hood) Q = 300A Q = 0.46A
3 or less Q = 200A Q = 0.31A
Alternate formula Q = 100PD Q = 0.16PD
(b) The minimum airflow for exhaust hoods used for high-temperature appliances (such as deep-fat
fryers) shall be be computed based on the following formulas:
No. Of Exposed Sides Formula For SI

4 (island or central hood) Q = 150A Q = 0.23A
3 or less Q = 100A Q = 0.16A
Alternate formula Q = 100 PD Q = 0.16PD
(c) Where cooking equipment is installed back to back and is covered by a common island-type
hood, the airflow required shall be calculated using the formula for a minimum of three sides
exposed.
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Annex “6”
GREASE TRAP SPECIFICATIONS
1. For F&B Tenants including cafeterias/canteens:
Each sink shall have a grease trap with a minimum capacity of 15 gpm, with a dimension of 500mm L x
350mm W x 325mm H.
2. For Non F&B Tenants such as medical clinics, hair salons, or photo-processing studios, or those
with lavatories for hand washing or other forms of sanitary fit-outs which involve grease, oils, and
chemicals:
Each sink shall have a grease trap with a minimum capacity of 5 gpm, with a dimension of 350mm L x
250mm W x 300mm H. Hair salons using cylindrical type grease traps shall have at least 4 chambers
and 3 partitions.
3. For food carts/kiosks with sinks tapped to the kitchen waste pipe:
Each sink shall have a grease trap with a minimum capacity of 5 gpm grease, with a dimension of 350mm
L x 250mm W x 300mm H.
Note:
To check the accuracy of the grease trap size, the following formula shall be used:
dimension of the sink in term of inches (L X W X H) X 0.003.
Illustration:
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4. Stainless Steel Grease Trap Specifications
Stainless steel grease traps shall have:
(a) 20 gauge stainless steel local hairline finish for body;
(b) 22 gauge stainless steel for partition, partition guide, and perforated collection basket;
(c) 22 gauge stainless steel local hairline finish for top cover; 18 gauge stainless steel angular dwarf
legs;
(d) 3/8” diameter stainless steel shafting for cover handle and strainer handle;
(e) 2 1/2” diameter stainless steel outlet extension tube; and
(f) 2” diameter stainless steel coupling for inlet and outlet fittings.
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Annex “7”
KITCHEN FIRE SUPPRESSION SYSTEM GUIDELINES
1. Tenant’s Contractor shall submit a detailed lay-out of the automatic fire suppression system (“AFSS”):
2. The AFSS shall comply with the following minimum requirements and specifications:
(a) The following specifications shall be indicated on the cylinder: extinguishing agent, capacity,
manufacturer;
(b) Piping;
(c) Discharge adapter, discharge nozzle, vent plug;
(d) System valve actuator;
(e) A+ control box;
(f) Detector bracket;
(g) Fusible link;
(h) Corner pulley;
(i) Remote manual release;
(j) Mechanical gas valve;
(k) Control cable.
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Annex “8”
SITE INSPECTION CONSTRUCTION CHECKLIST
SHOPPING CENTER MANAGEMENT CORPORATION
Site Inspection Construction Checklist
Mall:
Tenant: Date of Pre-Construction Meeting:
Location Code: Lease Commencement Date:
Certified Floor Area: Date of 1st Construction:
Tenant Classification: Target Opening Date:
Legend Timeline INSPECTION RESULTS
OK co rrected / do ne 1st inspection o n the 7th day o f co nstructio n befo re
clo sing the ceiling
CW to be co mplied with
NA no t applicable 2nd Inspection o n the 16th day o f co nstructio n / after
Co nsists o f items in the checklist with bo ld
co mpletio n o f interio r fit-o ut 1st 2nd 3rd Remarks
MAJOR DEFICIENCIES
and capital letters; these must be co mplied
3rd Inspection 7 days befo re sto re o pening / befo re bo ard-
with fo r the issuance o f Tempo rary
do wn
Clearance to Operate (TCO)
A. ARCHITECTURAL WORKS 1st 2nd 3rd Remarks

APPROVED ARCHITECTURAL PLAN IS ON SITE
1. Storefront:
o Glass installed o On going installation
1.1 Design criteria has been followed
1.2 Storefront has no projection from leased line; it does not recede from leased line
1.3 Storefront has full glass height
1.4 It maintained a minimum of 2.4m entrance height for glass, and 3m for roll up door
1.5 It maintained existing finish level of mall
1.6 Where storefront door is set back from the leased line, storefront flooring material is identical to mall tile
1.7 30mm aluminum strip is installed between mall and tenant tiles
1.8 Neutral / demising pier has been restored/repainted identical to mall finish
1.9 Restore and repaint aircon grills identical to mall finish
2. Signage / Signage Band
o Not yet installed o On going installation
2.1 For built-up and cut-out letters with LED
2.1.1 PROVIDE ELEVATED METAL CASING FOR TRANSFORMER
2.1.2 Minimum height of letters is 14 inches
2.1.3 Signage is within the designated storefront
2.1.4 Signage width does not exceeed 50% of the storefront width
2.1.5 Timer switch is installed
2.2 For 3-dimensional individual letters
2.2.1 Letters are internally illuminated or backlit
2.2.2 Minimum height of letters is 14 inches
2.2.3 Should be flushed signage band
2.2.4 No projection from leased line
2.2.5 No prohibited signs consisting of: simple, flat, or box-type signs, simple lightbox signs, non-illuminated
letters, painted signs, and neon lighted signs
2.2.6 Wording of signage is limited to store's trade name; additional wording, if any, is installed behind glass panels
2.3 Signage bands are made of non-combustible materials
3. Ceiling and Ceiling Hangers
3.1 Hangers
3.1.1 Provided hangers using 10mm diameter threaded round bars with 2m spacing on centers
3.1.2 Ceiling hangers are not attached to Mall steel struss members
3.1.3 Ceiling hangers are attached to slab soffits
3.1.4 All temporary hangers / G.I. Wires have been removed
3.2 Ceiling
3.2.1 NON-COMBUSTIBLE MATERIALS ARE USED FOR CEILING AND WALLS (i.e. gypsum board, ficem)
3.2.2 KITCHEN AND STORAGE ROOMS HAVE CEILINGS INSTALLED
3.3 Ceiling Manhole
3.3.1 600mm x 600mm ceiling manholes are installed at storefront and other strategic areas, for maintenance
and emergency purposes
3.3.2 Manholes have lock mechanisms
4. Roll-Up Doors
4.1 ROLL-UP DOORS ARE MADE OF POLYCARBONATE MATERIALS
4.2 RIGID ANCHORAGE/CROSS BRACINGS FOR ROLL-UP DOOR HOUSING ARE PROVIDED
5. Security
5.1 Horizontal / vertical wire mesh are installed
5.2 Screen mesh (12.5mm x 12.5mm gauge 14) for pest control is installed
6. Kitchen
6.1 FIRE BRICKS ARE INSTALLED ON WALL ALONG COOKING AREA
6.2 Maintained existing finish level of Mall
7. Comfort Room
7.1 Provided C.R. Door, with a width of 1m, that is accessible to Persons with Disabilities (PWDs)
7.2 Facilities for PWDs are provided
8. Others
B. ELECTRICAL WORKS 1st 2nd 3rd Remarks

APPROVED ELECTRICAL PLAN IS ON SITE
SECURED UTILITY TAPPING PERMIT PRIOR TO TAPPING. UTILITY TAPPING DATE: [_______________]
1. Panelboards
1.1 USED BOLT-ON TYPE
1.2 MINIMUM INTERUPTING CAPACITY OF CIRCUIT BREAKER IS 10 KAIC
1.3 USED ONE-POLE BRANCH CIRCUIT BREAKER FOR 1-PHASE LOAD (2-POLE BREAKERS FOR 230V
LINE TO LINE SYSTEM)
1.4 PROVIDED ISOLATED NEUTRAL BUS (with dedicated screw lugs per circuit)
1.5 NEUTRAL BUS HAS CORRECT SIZE
1.6 GROUND BUS HAS CORRECT SIZE
1.7 NO CRIMPING ON BUSBARS
1.8 LOCATION IS ACCESSIBLE FOR OPERATION AND MAINTENANCE
1.9 Panel board is not installed in a storage room
1.10 Branches have permanent labels
1.11 NO MULTIPLE WIRING
1.12 DEAD FRONT COVER IS PROVIDED
1.13 Unused breaker slots and knockouts are covered.
1.14 ENCLOSURE IS PROPERLY GROUNDED
1.15 BRANCH CIRCUIT SERVING POWER OUTLET FOR COMFORT ROOM IS PROTECTED WITH GFCI
1.16 BRANCH CIRCUIT SERVING POWER OUTLET FOR COOKING EQUIPMENT IS PROTECTED WITH GFCI
2. Conductors / Wires and Conduits / Fittings
2.1 MINIMUM SIZE OF WIRE USED IS 3.5 SQ.M. THHN STRANDED
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2.2 RSC OR IMC OR EMT CONDUIT IS USED FOR CURRENT CARRYING WIRES
2.3 CONDUITS HAVE RIGID SUPPORT (C-CLAMP, U-BOLT, 6MM DIA. ROUNDBAR)
2.4 Maximum length of flexible metal conduit with mica tubing is 300mm
2.5 ALL JUNCTION BOXES AND PULL BOXES ARE COVERED
2.6 PVC 3/4" diameter conduit is used for POS machines, voice and data lines
2.7 Voice and data cable properly terminated to Mall provisions
3. Wiring Details (Consider 230V Line to Line + Ground for non-400V system)
3.1 LIGHTING CIRCUIT IS 3-WIRE (LINE, NEUTRAL, GROUND)
3.2 CONVENIENCE OUTLET IS 3-WIRE (LINE, NEUTRAL, GROUND)
3.3 Wires are color-coded (L1 - Red; L2 - Yellow; L3 - Blue; N - White; G - Green)
4. Motor Control
4.1 Motor control is either magnetic start of soft start
4.2 For magnetic start, 110V coil voltage with 380V/110V control transformer is used.
5. Devices / Fixtures
5.1 SOCKETS AND CONVENIENCE OUTLETS ARE 3-PRONG
5.2 C.O. BRANCH CIRCUIT IS 3-WIRE (LINE, NEUTRAL, GROUND)
5.3 LIGHTING FIXTURES HAVE NO GROUND WIRE
5.4 FLUORESCENT LIGHTING FIXTURES ARE BOX-TYPE (FOR STOCK ROOM / BACK OFFICE)
5.5 Fluorescent metal box enclosure is properly grounded
5.6 Night light is provided
5.7 Emergency lights are installed at appropriate locations
5.8 SIGNAGE HAS DEDICATED BRANCH CIRCUIT WITH TIMER SWITCH
5.9 Metal part of signage is connected to ground wire
5.10 METAL CASING IS PROVIDED FOR TRANSFORMER
5.11 TRANSFORMER IS PROPERLY MOUNTED
5.12 TRANSFORMER IS PROPERLY GROUNDED
6. Testing and Commissioning
6.1 Tenant contractor conducted the following measurements/tests, witnessed by Mall's Engineering Personnel
6.1.1 MEGGER TESTING (MAIN AND BRANCHES) PRIOR TO ENERGIZING THE PANEL
6.1.2 VOLTAGE READING (LINE TO LINE, LINE TO NEUTRAL, LINE TO GROUND)
6.1.3 BALANCING OF LOAD FOR THREE-PHASE ELECTRICAL SYSTEM
6.1.4 CURRENT READING AT FULL LOAD AND PARTIAL LOAD (CONNECTED LOAD SHOULD BE LESS
THAN 80% OF THE OVER-CURRENT DEVICE RATING AND AMPACITY OF THE CABLE
6.2 SUBMISSION OF TESTING AND COMMISSIONING CERTIFICATE
7. Others
C. MECHANICAL WORKS 1st 2nd 3rd Remarks

APPROVED MECHANICAL PLAN IS ON SITE
C.1 Air-Conditioning System
1. Central Airconditioning
1.1 SECURED UTILITY TAPPING PERMIT PRIOR TO TAPPING. UTILITY TAPPING DATE: [_______________]
1.2 LIGHT/LEAK TESTING CONDUCTED BEFORE TAPPING TO DUCT PROVISION AND INSTALLATION
OF INSULATION
1.3 TAPPING TO MAIN DUCT SHALL BE 45 DEGREES LATERAL AGAINST THE DIRECTION OF AIR FLOW
1.4 NO TAPPING TO MAIN DUCT ELBOWS AND REDUCERS
1.5 NO SPLITTER DAMPER IS INSTALLED ON TAPPING POINT
1.6 MANUAL BALANCING DAMPER ("MBD") IS INSTALLED AFTER TAPPING POINT
1.7 OPPOSED VOLUME DAMPER IS INSTALLED PER DIFFUSER
1.8 ALL DUCT CONNECTIONS ARE SEALED
1.9 A/C DUCTS HAVE COMPLETE INSULATION
1.10 A/C ducts have continuous g.i. corner beads
1.11 A/C DUCTS HAVE RIGID AND ADEQUATE HANGERS AND SUPPORT (10MM DIA. ROUNDBAR, ANGLE BAR,
BRACKET)
1.12 Sufficient air is provided
1.13 ELBOWS ARE INSTALLED FOR CHANGES IN DUCT DIRECTION
1.14 MAXIMUM LENGTH OF FLEXIBLE DUCT IS 1.5M
1.15 HARD SHEET METAL COLLAR IS USED ON FLEXIBLE DUCT TO DIFFUSER CONNECTION
1.16 FLEXIBLE DUCTS HAVE NO KINKING
1.17 Exhaust fan is installed in comfort room/s
2.1 Tenant contractor conducted the following measurements/tests, witnessed by Mall's Engineering Personnel:
2.1.1 AIRFLOW AT EACH SUPPLY DIFFUSER
C.2 Chilled Water System
1. Chilled Water Pipings
1.2 CHILLED WATER (SUPPLY AND RETURN) BRANCH LINES HAVE ISOLATION VALVES LOCATED AT
THE POINT OF CONNECTION
1.3 ALL CHILLED WATER PIPES ARE ADEQUATELY INSULATED
1.4 CHILLED WATER PIPES HAVE RIGID AND ADEQUATE HANGERS AND SUPPORT (10MM DIA. ROUNDBAR,
ANGLE BAR, BRACKET)
1.5 25MM DIAMETER INSULATED CONDENSATE DRAIN PIPE IS PROVIDED
2. For FCU installed above ceiling or concealed type
2.1 LOCATION IS NOT NEAR EXHAUST SYSTEM OR DIRECTLY ABOVE THE KITCHEN COOKING AREA
2.2 DUCTED AIR RETURN IS PROVIDED WITH CEILING GRILLS
2.3 VIBRATION ISOLATORS ARE INSTALLED AT SUPPORTS / HANGERS / BASE OF FCU
3.1.1 HYDROTEST OF CHILLED WATER PIPING AT 150 PSI FOR 24 HOURS IS CONDUCTED PRIOR
TO TAPPING TO STUB-OUT
3.1.2 Chilled water pressure and temperature entering and leaving each FCU
3.1.3 Air flow per diffuser
3.1.4 Temperature of supply air of each FCU
3.1.5 Measured air flow at each FCU
3.2 SUBMISSION OF TESTING AND COMMISSIONING CERTIFICATE AND MANUFACTURER'S CERTIFICATE
COMPLETE WITH FCU SPECIFICATIONS
C.3 Kitchen Exhaust and Fresh Air System
1. Exhaust Duct Work
1.2 LIGHT/LEAK TESTING CONDUCTED BEFORE TAPPING TO DUCT PROVISION AND INSTALLATION
OF INSULATION
1.3 EXHAUST DUCT WORK IS FULL WELDED
1.4 TAPPING TO MAIN DUCT SHALL BE 45 DEGREES LATERAL TOWARDS THE DIRECTION OF AIR FLOW
1.5 HORIZONTAL DUCT IS PROPERLY SLOPED
1.6 PROPER SPACING OF DUCTING IS PROVIDED FOR MAINTENANCE
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1.7 FIRE-RATED, LEAK-PROOF, AND NON-ASBESTOS MATERIALS FOR MACHINE CONNECTORS ARE USED
1.8 VIBRATION ISOLATORS ARE INSTALLED ON HANGERS / BASE OF MOTORS / FANS
1.9 EXHAUST DUCTING IS SEALED AND PROPERLY INSULATED WITH NON-COMBUSTIBLE MATERIALS
1.10 EXHAUST FAN MOTOR IS LOCATED OUTSIDE THE EXHAUST AIR SYSTEM
1.11 FANS HAVE CLEAN-OUT OPENING, WITH TIGHT-FITTING DOORS
1.12 CLEAN-OUT (HANDHOLE) AT THE SIDE OF THE HORIZONTAL DUCT IS PROVIDED
1.13 CLEAN-OUT HAS TIGHT-FITTING DOOR, WITH A MINIMUM SIZE OF 300MM X 300MM WITH LATCHES
1.14 60CM X 60CM CEILING MANHOLE IS PROVIDED TO ACCESS THE EXHAUST AND FRESH AIR BLOWERS
1.15 RIGID CATWALK IS INSTALLED ALONG THE EXHAUST DUCT AND BLOWERS FOR MAINTENANCE
1.16 INDEPENDENT AND RIGID HANGERS ARE PROVIDED (10MM DIA. ROUNDBAR, 1.5M SPACING, BRACKET)
2. Kitchen Hood
2.1 STAINLESS STEEL SELF-COMPENSATING HOOD
2.2 HOOD WITH DRIP SIDE GUTTER AND OIL COLLECTOR CUP
2.3 BAFFLE TYPE FILTER INSTALLED AT 45-DEGREE ANGLE WITH RESPECT TO HORIZONTAL AXIS
2.4 SPARK ARRESTER INSTALLED (FOR TENANTS WITH GRILLING ACTIVITIES)
2.5 THE INNER EDGE OF THE KITCHEN HOOD IS EXTENDED AT LEAST 150MM BEYOND THE EDGE OF
THE COOKING SURFACE ON ALL OPEN SIDES
2.6 THE VERTICAL DISTANCE BETWEEN THE LIP OF THE HOOD AND THE COOKING SURFACE IS
AT MOST 1219MM (4 FEET)
2.7 LIGHTING FIXTURE INSTALLED INSIDE EXHAUST HOOD IS EXPLOSION PROOF
2.8 AUTOMATIC FIRE SUPPRESSION SYSTEM IS INSTALLED AT THE EXHAUST HOOD
3.1.1 LIGHT TEST / SMOKE TEST / LEAK TEST PRIOR TO TAPPING TO MALL PROVISION
3.1.2 EXHAUST AIR FLOW AND FRESH AIR DELIVERY
3.1.3 OPERATING RPM OF EACH BLOWER
3.1.4 ACTUAL CURRENT DRAWN OF THE FAN / BLOWER
C.4 Others
D. FIRE PROTECTION AND SPRINKLER SYSTEM WORKS 1st 2nd 3rd Remarks
APPROVED SPRINKLER PLAN IS ON SITE.
1. Piping Installation
1.1 ALL SPRINKLER PIPES AND FITTINGS ARE B.I. SCHEDULE 40
1.2 RIGID AND ADEQUATE HANGERS ARE PROVIDED (10MM DIA. ROUNDBAR)
1.3 HANGERS ARE SPACED EVERY 1.5 METERS
1.4 HANGER IS INSTALLED AT 300MM FROM DROPPING / SPRINKLER HEAD
1.5 Sprinkler pipes are painted with primer (first coat) and QDE red (top coat)
2. Smoke / Heat Detectors
2.1 Heat detector is installed in kitchen area
2.2 Smoke detector is installed in every enclosed area, except kitchen
2.3 PVC conduit is used for the FA device wirings
2.4 Smoke / heat detectors are compatible with Mall system
3. Sprinkler Heads
3.1 PENDENT SPRINKLER HEAD IS USED IN AREAS WITH CEILING
3.2 UPRIGHT SPRINKLER HEAD IS USED IN OPEN CEILING
3.3 SPRINKLER HEADS AT MEZZANINE HAVE HEAD GUARDS
3.4 FOR KITCHEN AREA, 212ͼF RATED SRPINKLER HEAD IS USED
3.5 EFFECTIVE RADIUS COVERAGE OF SPRINKLER HEADS SHOULD BE 1.5M
4. Portable Fire Extinguisher
4.1 MINIMUM OF 2 UNITS, 10 LBS OF ABC TYPE FIRE EXTINGUISHERS ARE AVAILABLE
5.1.1 SPRINKLER LINE IS HYDROTESTED AT SYSTEM PRESSURE FOR 24 HOURS
5.1.2 SUBMISSION OF TESTING AND COMMISSIONING CERTIFICATE
6. Others
E. PLUMBING AND SANITARY WORKS 1st 2nd 3rd Remarks

APPROVED PLUMBING AND SANITARY PLAN IS ON SITE.
1. Waste and Grease Trap Connection / Waterproofing
1.2 HYDROSTATIC LEAK TEST / SLOPE TESTING OF WP IS CONDUCTED BEFORE TAPPING TO STUB-OUT
1.3 WASTE PIPE IS PVC SERIES 1000
1.4 KITCHEN WASTE PIPE IS TAPPED TO KITCHEN WASTE PIPE STUB-OUT
1.5 KITCHEN WASTE FLOOR CLEAN-OUT IS PROVIDED IN BENDS AND FOR EVERY CHANGE IN DIRECTION
1.6 MINIMUM SIZE OF FLOOR CLEAN-OUT IS 3 INCHES IN DIAMETER
1.7 P-TRAPS WITH DRAIN PLUGS ARE INSTALLED IN SINKS, LAVATORIES, AND FLOOR DRAINS
1.8 Kitchen waste pipe is properly labelled
1.9 RIGID HANGERS / SUPPORTS ARE PROVIDED (10MM DIAM OUND BAR WITH 1.5M SPACING)
1.10 FOR FOOD TENANTS: 15 GPM MIN., 4-CHAMBER 3-PARTITION, STAINLESS STEEL GREASE TRAP
IS PROVIDED PER SINK
1.11 FOR MEDICAL CLINIC AND HAIR SALONS: 5 GPM MIN., 4-CHAMBER 3-PARTITION STAINLESS STEEL
GREASE TRAP IS PROVIDED PER SINK
1.12 CLEARANCE FROM GT COVER TO SINK IS 300MM FOR CLEANING AND MAINTENANCE
1.13 ENTIRE KITCHEN, TOILET AND SINK / LAVATORY AREA IS APPLIED WITH 4MM POLYESTER
REINFORCED WATERPROOFING MEMBRANE
1.14 WATERPROOFING MEMBRANE OF THE SURROUNDING WALLS EXTENDS TO 300MM FROM THE
FINISHED FLOOR LINE
1.15 ALL WATERPROOFED AREAS ARE FLOOD-TESTED FOR 24 HOURS PRIOR TO FLOOR TOPPING
2. Soil Pipe Connection
2.2 HYDROSTATIC LEAK TEST / SLOPE TESTING OF SP IS CONDUCTED BEFORE TAPPING TO STUB-OUT
2.3 SOIL PIPE IS PVC SERIES 1000
2.4 SOIL PIPE IS TAPPED TO SOIL PIPE STUB-OUT
2.5 Soil pipe clean-out is provided in bends and every change in direction
2.6 MINIMUM SIZE OF FLOOR CLEAN-OUT IS 4IN DIAM
2.7 Soil pipe is properly labelled
2.8 RIGID HANGERS / SUPPORTS ARE PROVIDED (10MM DIAM ROUND BAR)
2.9 HANGERS ARE ATTACHED TO SLAB SOFFITS
2.10 Existing Mall floor clean-out is retained and not covered with tiles
2.11 MINIMUM DIAMETER OF SOIL PIPE IS 4 INCHES
2.12 Minimum diameter of floor drain pipe is 2 inches
2.13 VENT PIPE WITH 2-INCH DIAMETER IS TAPPED TO STUB-OUT
3. Cold Water Line (CWL) Connection
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3.2 PPR PIPE (COLOR WHITE) IS USED FOR POTABLE WATER LINE
3.3 COLD WATER LINE IS HYDROTESTED AT SYSTEM PRESSURE FOR 24 HOURS
3.4 GATE VALVE IS INSTALLED AFTER THE STUB-OUT, JUST BEFORE THE WATER METER
3.5 CHECK VALVE IS INSTALLED AFTER THE WATER METER
3.6 CALIBRATED WATER METER IS INSTALLED
3.7 RIGID HANGERS AND SUPPORTS ARE PROVIDED (10MM DIAM ROUND BAR, BRACKET, U-BOLT)
3.8 HANGERS ARE NOT ATTACHED TO EXISTING UTILITIES / HANGERS
4.1 ALL NECESSARY TESTING PROCEDURES ARE WITNESSED BY MALL'S ENGINEERING PERSONNEL
5. Others
F. CENTRALIZED GAS SYSTEM WORKS 1st 2nd 3rd Remarks

1. Piping and Installation
1.2 B.I. SCHEDULE 40 IS USED
1.3 ALL PIPELINE JOINTS ARE FULLY WELDED EXCEPT FOR METERS, VALVES AND REGULATORS THAT
HAVE THREAD AND FLANGE CONNECTIONS
1.4 ALL GAS LINES ARE NOT EMBEDDED IN WALLS AND FLOORS
1.5 RIGID SUPPORTS / HANGERS ARE INSTALLED IN EVERY METER RUN OF PIPE (10MM DIAM ROUND BAR,
BRACKET, U-BOLT)
1.6 RIGID SUPPORTS / HANGERS ARE INSTALLED AT EVERY PIPE BEND
1.7 HANGERS / SUPPORTS ARE NOT ATTACHED TO EXISTING UTILITIES / HANGERS
1.8 BALL VALVE IS PROVIDED FOR EVERY BRANCH OUTLET
1.9 HEAVY-DUTY HOSE OR METAL BRAIDED HOSE RATED AT 300PSI WITH A MAXIMUM
LENGTH OF 300MM IS USED
1.10 BRANCH OUTLETS ARE NOT LOWER THAN 600MM FROM FLOOR FINISH
1.11 GAS HOSES OR FLEXIBLE CONNECTORS DO NOT SAG MORE THAN 100MM
1.12 MAXIMUM LENGTH OF FLEXIBLE CONNECTOR IS 300MM
1.13 ANTI-LEAK ELECTRONIC SAFETY DEVICE AND PRESSURE GAUGE AT MAIN MANIFOLD / BRANCH
OUTLETS ARE PROVIDED
1.14 GAS LEAK DETECTOR IS INSTALLED LOWER THAN BRANCH BALL VALVE
2.1 LPG LINE IS NITROGEN TESTED AT 150PSI FOR A MINIMUM PERIOD OF 12 HOURS
3. Others
G. HOUSE KEEPING Compliant Not Compliant

1. WORK AREA IS GENERALLY CLEAN
2. ABOVE CEILING HAS NO COMBUSTIBLE MATERIALS
3. ABOVE CEILING HAS NO CONSTRUCTION DEBRIS
4. TEMPORARY CONNECTIONS / INSTALLATIONS ARE REMOVED
INSPECTION RESULTS
1st Inspection: Inspected By:
Signature over Printed Name

Conforme:
Deficiencies to be Rectified on: Signature over Printed Name of Contractor and Owner
2nd Inspection: Inspected By:

Conforme:
3rd Inspection: Inspected By:

Conforme:
Noted By: Noted By:
Signature over Printed Name Signature over Printed Name

(Resident Engineer) (Tenant Relations Officer / Building Administration Officer)
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CONSTRUCTION GUIDELINES
The terms, conditions, rules, and guidelines stated herein, as defined by SM Supermalls, serve as the
House Rules and Regulations for the construction works to be undertaken by each Tenant, and further
describe the rights and obligations of the Tenant (the “Rules”). All Tenants are subject to these Rules
and are deemed to have accepted the same upon signing the Contract of Lease (the “Lease Contract”).
Any references to the Landlord, Tenant,s and Premises in these Rules shall refer to the Lessor, Lessee,
and Leased Premises indicated in the Lease Contract, respectively.
A. PRE-CONSTRUCTION REQUIREMENTS
A. 1 Turnover of Leased Premises
After signing of the Offer Sheet by Landlord and Tenant (the “Award Date”), the Premises shall
be turned over to Tenant in the conditions set forth in the document attached to these Rules as
Annex “1” (the “Turnover Conditions”).
Upon turnover, Tenant shall acknowledge that the Premises have been duly turned over to
Tenant, in the conditions specified in the Turnover Conditions, by signing the Turnover of
Leased Premises Form, in the form attached to these Rules as Annex “2”. The Turnover Date
shall be the date specified in the signed Turnover of Leased Premises Form.
A. 2 Colored Storefront Perspective
Tenant shall submit to Landlord, within one (1) week from the Award Date, a colored storefront
perspective on a 15” x 20” illustration board (the “Storefront Perspective”), which shall (a) be
appropriately scaled, depending on the area of the Premises, and (b) not be hand-drawn.
Tenant shall, in preparing the Storefront Perspective, follow Mall design criteria, including
criteria set by Landlord’s Design Review Group, at all times.
A. 3 Construction Plans
Upon approval of the Storefront Perspective, Tenant shall submit to Landlord 20” x 30”
construction plans in blueprints (the “Construction Plans”), which shall be appropriately scaled,
depending on the area of the Premises. The Construction Plans shall be (a) signed and sealed
only by duly-licensed professional Architects and Engineers, and (b) signed and acknowledged
by Tenant and/or its duly-authorized representative. The Construction Plans shall comply with
the requirements set forth in Section B below, and shall be submitted to Landlord within one (1)
week from the approval of the Storefront Perspective.
A. 4 Graphics Design
Tenant shall submit, within one (1) week from the turnover of the Premises to Tenant (the
“Turnover Date”) the graphics layout for the temporary enclosure of the Premises using such
material as required by Landlord. The layout must be approved by Landlord prior to its
installation by Tenant. The graphics design shall cover the entire enclosure of the Premises.
A. 5 Building Permit
Tenant shall submit to Landlord a copy of its Building Permit Application, duly received by the
pertinent Local Government Unit, and signed by Tenant and/or its duly-authorized
representative. Once approved, Tenant shall immediately furnish Landlord a copy of its Building
Permit.
A. 6 Contractor’s All-Risk Insurance
Tenant shall secure a Contractor’s All-Risk Insurance (“CARI”) from an insurance company
acceptable to Landlord, with a minimum coverage of PhP500,000.00. Tenant shall submit to
Landlord a copy of the CARI policy prior to construction within the Premises. In no case shall
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Tenant be allowed to construct in the Premises without the CARI.
A. 7 Payment of the Security Deposit, Advance Rent, and Construction Bond
Tenant shall submit to Landlord proof of payment of its Security Deposit, Advance Rent, and
Construction Bond prior to construction. In no case shall Tenant be allowed to construct in the
Premises without payment of these charges.
A. 8 Endorsement of Contractor
Prior to mobilization in the Premises, Tenant shall submit to Landlord a written endorsement of
its designed Contractor, who shall undertake the constructions works within the Premises.
A. 9 Authorized Signatories and Emergency Contacts
Tenants are required to provide the Mall Administration Office with the names of their authorized
representative/s on construction works within the Premises, indicating their respective contact
(telephone/cellphone) numbers, including their corresponding specimen signatures for better
control and security.
In cases of emergency, the Mall may contact the authorized representative, or such other
emergency contacts designated by Tenants. For this purpose, Tenant shall fill up the Authorized
Signatories and Emergency Contacts Form attached to these Rules as Annex “3”. All contact
information shall be kept in strict confidence under the responsibility of the Mall Manager.
A. 10 Utility Tapping Permit
(a) Electrical
Before construction, Tenant shall secure a tapping permit from Landlord for the
energization of temporary electrical power supply in the Premises. Tenant shall provide
a circuit breaker in a NEMA-1 enclosure and wiring from the tapping point at the
Premises. Tapping shall be supervised by Mall representatives.
Where required by Landlord, Tenant shall provide a temporary kW-Hr meter with a
Certificate of Calibration from the Energy Regulatory Commission.
(b) Water
Before construction, Tenant shall provide a water meter with a Certificate of Calibration
from Maynilad Water Services, Inc., Manila Water Company Inc., the pertinent local
water district or such other water concessionaire.
(c) Others
Tenant shall secure all other necessary utility tapping permits (i.e. exhaust, fresh air,
chilled water, gas, etc.) prior to tapping.
B. REQUIREMENTS FOR REVIEW (Construction Plans Detailed Requirements)
Tenant shall submit to Landlord the construction plans set forth in this Section. Prior to
preparation of these plans, Tenant’s designers, consultants, and/or contractors must verify on
site the actual configuration of the Leased Premises, as well as the location of utilities therein,
for accuracy in the design and planning stage.
All plans shall:
(a) contain a legend of symbols;

(b) indicate the specification of materials used; and
(c) be signed and sealed by duly-licensed professional Architects and Engineers.
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Tenant may start construction upon Landlord’s approval of the Construction Plans. Tenant
acknowledges that all comments, corrections and notations made by Landlord on the
Construction Plans shall be implemented by Tenant.
Landlord shall return to Tenant seven (7) sets of the approved Construction Plans, which shall
consist of: five (5) sets for submission to the pertinent local government unit for Building permit
application, and two (2) sets for Tenant’s use and implementation. Tenant shall keep one copy
of the Construction Plans at the Leased Premises at all times.
B.1 Architectural Plans
A minimum of ten (10) sets of Architectural Plans shall be submitted by Tenant, and shall consist
of the drawings below.
B.1.1 Architectural Drawings. The Architectural Drawings shall consist of the following:
(a) Floor plan;

(b) Interior elevations;
(c) Sections;
(d) Floor pattern layout;
(e) Reflected ceiling plan;
(f) Perspective / 3D views (interior and exterior);
(g) Shopfront elevation;
(h) Materials / finishes sample board; and
(i) Fitout schedule of work.
Food and Beverage (“F&B”) Tenants whose Leased Premises are eighty (80) square
meters or above are required to provide a restroom for their customers’ use. The same
is required for al fresco tenants that operate beyond regular Mall hours. The design of
the restroom shall comply with PWD standards.
F&B Tenants must maintain a ratio of seventy percent (70%) for the dining area, and
thirty percent (30%) for the kitchen area, in their store layout.
B.1.2 Signage Drawings. The Signage Drawings shall consist of the following:
(a) Store front perspective showing the proposed main and secondary signages;
(b) Front and side views of signage box, indicating the size of letters;
(c) Isometric drawing showing the details of signage face and lighting; and
(d) Specifications of materials used for lighting, box, and letters.
B.1.3 Structural Drawings. The Structural Drawings for the mezzanine, aquarium, vault
areas, car showrooms, medical facilities, ceiling/roof mounted equipment, or for such
other installations as may be required by Landlord, shall consist of the following:
(a) Design and structural load computations for mezzanine and vault areas (duly
certified by a Structural/Civil Engineer) subject to review and approval of SM-
EDD Design;
(b) Structural details and material specifications; and
(c) Floor Framing Plan, which shall include details of connection to existing
structures.
B.2 Mechanical Plans
B.2.1 Airconditioning Plans. A minimum of eleven (11) sets of Airconditioning Plans shall be
submitted by Tenant, which shall consist of the following:
(i) Ducting system and accessories layout and shop drawings;

(ii) Chilled water piping and accessories layout and shop drawings;
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(iii) Reflected Ceiling Plan (supply and return air diffusers);

(iv) Control Schematic Diagram;
(v) Mechanical Equipment Schedule and Specifications;
(vi) Cooling Load Estimation Data;
(vii) Modifications to branch ductwork and/or ceiling diffusers must be clearly
indicated on the submitted plans, which shall be for Landlord’s advance written
approval. These modifications shall be undertaken at Tenant’s expense; and
(viii) All chilled water branch line piping and equipment (e.g. fan coils, control valves,
etc.).
B.2.2 Ventilation Plans. A minimum of eleven (11) sets of Ventilation Plans shall be submitted
by Tenant, which shall consist of the following:
(a) Exhaust System Plan
(i) Exhaust ducting system and accessories layout and shop drawings;
(ii) Detailed drawing of motors and blowers, showing the manner of
installation and connections;
(iii) Equipment schedule; and
(iv) Kitchen hood data.
(b) Fresh Air System Plan
(i) Fresh air ducting system and accessories layout and shop drawings;
(ii) Detailed drawing of motors and blowers, showing the manner of
installation and connections; and
(iii) Equipment schedule.
B.3 Electrical Plans
A minimum of ten (10) sets of Electrical Plans shall be submitted by Tenant, which shall show
the following:
(a) Single line riser diagram;

(b) Schedule of loads; and
(c) Power and lighting layout.
B.4 Plumbing/Sanitary Plans
A minimum of ten (10) sets of Plumbing/Sanitary Plans shall be submitted by Tenant, which
shall show the following:
(a) Cold water and sanitary piping layout and all related shop drawings;
(b) Pipe schedule and specifications;
(c) Isometric layout of plumbing/sanitary lines and accessories; and
(d) Shop drawing and specifications of grease traps.
B.5 Fire Protection Plans
B.5.1 Sprinkler Plans. A minimum of ten (10) sets of Sprinkler Plans shall be submitted by
Tenant, which shall show the following:
(a) Sprinkler plan layout showing existing provisions, including main pipes and branch
lines;
(b) Details of pipes and hangers;
(c) Ceiling and partitions layout, which shall indicate distance between room partitions;
(d) Type of ceiling (open, closed, and/or drop/accent ceiling), indicating the ceiling
materials to be used.
B.5.2 Kitchen Fire Suppression System Plans. A minimum of ten (10) sets of Kitchen Fire
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Suppression System Plans shall be submitted by Tenant, which shall show the kitchen
fire suppression layout and diagram.
B.6 Gas System Plans
A minimum of ten (10) sets of the Gas System Plans shall be submitted by Tenant, which shall
consist of the following:
(a) Kitchen layout of cooking batteries;

(b) Gas pipe layout showing the location of gas meter and main manifold;
(c) Isometric layout of gas lines and accessories; and
(d) Details of gas pipe supports.
B.7 Auxiliary Plans
A minimum of ten (10) sets of the Auxiliary Plans for Voice and Data, Smoke Detector, and
CCTV Plans shall be submitted by Tenant, and shall show the following:
(a) Single line riser diagram for smoke detectors; and

(b) Wiring layout.
C. LIST OF GOVERNMENT REQUIREMENTS
Tenant warrants and acknowledges that it shall comply with all government requirements for
construction and operation within the Leased Premises, including the securing of the necessary
permits, licenses, and registrations therefor. These shall include:
(a) Building Permit;

(b) Electrical Wiring Permit;
(c) Certificate of Final Electrical Inspection (“CFEI”);
(d) Fire Safety Inspection Certificate (“FSIC”);
(e) Signage Permit;
(f) Sanitary/Plumbing Permit; and
(g) Such other permits, licenses, and registrations that may be required by existing laws
and regulations.
Where required by the pertinent local government unit, Landlord shall issue the necessary
certification that Tenant is a Lessee of Landlord.
D. CONSTRUCTION REQUIREMENTS
D.1 General Guidelines
D.1.1 All construction works (the “Works”) shall be undertaken by Tenant in accordance with existing
laws, including the Building Code, Fire Code, Electrical and Mechanical Codes, and all other
applicable rules and regulations.
D.1.2 During construction of and before the opening of the shop, Landlord’s representatives shall
inspect the Works undertaken by Tenant. Should Landlord discover any deviations by Tenant
from the approved Construction Plans, Tenant shall be required to rectify all such deviations,
within such period required by Landlord.
D.1.3 Tenant shall have full responsibility for any and all damages to existing Mall facilities, utilities,
and/or any portion of the Mall’s common area, due to the Works undertaken by Tenant, whether
accidental or intentional. Landlord shall have the option to (a) require Tenant to undertake the
necessary repairs, subject to the supervision and approval of Landlord, or to (b) undertake the
necessary repairs and charge Tenant all corresponding expenses therefor.
D.1.4 Hangers and supports of Tenant’s ceiling and utilities (pipes, ducts, etc.) shall not be attached
or anchored to the Mall’s existing utilities and concrete beams or columns. Tenant shall attach
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its hangers only to concrete slab soffits. Hangers and supports shall be made of non-
combustible materials, and shall follow Landlord’s specifications.
D.1.5 Vibration isolators shall be provided for all motor-driven equipment, and shall be installed on
said equipment’s footing (for floor mounted) and on hangers/supports (for suspended or ceiling
hanged).
D.1.6 Tenant shall not cover nor block the return air passages and grills of the Mall’s air-conditioning
system.
D.1.7 Tenant shall not cover or block stub-outs (cleanouts, water source, exhaust, sewer, drainage,
etc.) when not utilized. Said stub-outs shall at all times be free of obstructions and easily
accessible.
D.1.8 Tenant shall secure a utility tapping permit prior to tapping from utility provision.
D.1.9 Electricity and water consumed during construction shall be charged to Tenant.
D.1.10 Upgrading of basic provisions shall be subject to Landlord’s approval. All costs for upgrading
shall be charged to Tenant.
D.1.11 Landlord reserves the right to inspect the Works at any time.
D.1.12 Tenant shall indemnify and hold Landlord, its affiliates, officers, directors, stockholders,
employees, agents, and/or representatives, free and harmless from and against any injury,
losses, claims, damages, liabilities, expenses, and/or costs of litigation, resulting from or arising
out of the Works undertaken by Tenant.
D.1.13 Tenant shall comply with the Construction House Rules attached to and made an integral part
of these Rules as Annex “4” (the “House Rules”).
D.2 Architectural Guidelines
D.2.1 Signage
(a) General Requirements
(i) The text of Tenant’s main signage shall be limited to its trade name.
(ii) The signage width shall comply with the pertinent Mall’s design criteria.
(iii) The signage materials must be high-quality.
(iv) Tenant shall provide a self-timer switch with separate circuit breaker, for the
signage.
(v) The signages must be illuminated, using LED-type lights or similar materials
acceptable to Landlord.
(b) Prohibited signage materials
Tenant shall not use any of the following materials for its signages:
(i) Simple, flat, or boxed-type signs;

(ii) Lighted signages using fluorescent tubes, incandescent bulbs, neon tubes, or
CFL;
(iii) Painted or cut-out text directly attached to the signage band;
(iv) Combustible materials.
D.2.2 Entrance Door & Glass Panels
(a) Tenant shall provide shopfront glass panels and doors in accordance with the pertinent
Mall’s design criteria, which shall be made of 12mm thick tempered glass.
(b) Tenant shall provide proper structural design for the glass shopfronts. Design should
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conform to height requirements for each branch. Examples include additional frames
or glass fins as required.
(c) Tenant has the option to determine their shopfront entrance width, subject, however, to
compliance with the pertinent Mall’s design criteria.
(d) Roll-up doors shall have a minimum height opening of 3 meters and shall be made of
polycarbonate materials. Tenant shall provide rigid supports for roll-up box, with
protective stoppers.
(e) Glass doors shall have a minimum height of 2.4 meters.
D.2.3 Ceiling
(a) Tenant shall use only non-combustible ceiling materials. The use of combustible
materials which are treated with fire-retardant chemicals is prohibited.
(b) Tenant shall provide hangers made of 10mm threaded round bars at 2-meter spacing.
(c) Tenants located beneath steel roofs shall construct independent steel framework to
support and carry their ceilings. Attachment to roof trusses and purlins is not allowed.
(d) Tenant shall construct a 60cm x 60cm access manhole with a lock mechanism, at the
shopfront and other strategic areas for maintenance, inspection, and emergency
purposes.
(e) Kitchen and storage rooms with open ceilings is prohibited.
(f) Tenant shall provide a catwalk for servicing of utilities.
D.2.4 Walls
(a) For CHB walls:
(i) Tenants are allowed to provide finishes on the existing CHB wall, subject to
actual site verification. Chipping is not allowed.
(ii) Tenant shall provide a separate anchorage for load-bearing displays if it will be
constructed alongside the existing CHB.
(iii) Kitchen and comfort room walls shall be made of CHB constructed from floor
up to 200mm above the ceiling line.
(iv) Tenant shall install firebricks on the kitchen walls where the cooking equipment
is located from floor line to ceiling line.
(b) For Drywall:
(i) Tenant shall not puncture/chip nor make any attachment to the existing ficem
board partition.
(ii) Tenant must provide its own independent wall, using non-combustible
materials. The wall shall be attached only to the floor and ceiling slab.
(c) Wire Mesh
(i) Tenant shall install a 50mm x 50mm gauge 10 steel wire mesh above the
storefront, and the CHB or drywall partition (where applicable), for security
purposes.
(ii) Tenant shall install a maximum of 12.5mm x 12.5mm gauge 14 screen mesh
alongside the steel wire mesh described in the immediately preceding section,
for pest control purposes.
D.2.5 Flooring
(a) The storefront flooring shall be of the same level as that of the Mall’s flooring.
(b) Concrete elevated flooring is not allowed.
(c) Tenant shall provide 3mm aluminum strip terminated in between mall tile and shopfront
tile.
(d) Chipping on the floor slab is not allowed. Pipes shall not be embedded in the floor slab.
(e) For drainage outlets, Tenant shall only use drills or coring machine to bore a hole.
(f) Tenant shall provide polyester reinforced waterproofing membrane (or its equivalent),
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with a minimum thickness of 4mm, on the floors of kitchen, toilet, sink, and other wet
areas, subject to Landlord’s specifications/requirements. Waterproofing shall extend to
300 mm high on the base of the walls.
(g) For mall drainage stub outs or cleanouts that are located inside the Tenant’s premises,
said drainage cleanouts & stub outs shall not be sealed or covered with tiles or floor
finish. The removable cover of the stub outs/cleanouts shall be exposed.
D.2.6 Structural Guidelines
(a) The allowable live and dead load is 60psf.

(b) Tenant shall submit load computations for heavy installations for Landlord’s approval,
through SM EDD Design. Tenant shall bear all costs for structural review.
D.2.7 Others
(a) Building gaps within the Leased Premises shall be free from any alteration, punctures,
and shall not carry any load.
D.3 MECHANICAL GUIDELINES
D.3.1 Air Conditioning Guidelines
D.3.1.1 For Tenants that are required to utilize the centralized aircon duct:
(a) Ducting Installations
(i) The ducting installations shall conform to the latest Sheet Metal and
Airconditioning Contractors’ National Association (“SMACNA”) guidelines and
the HVAC Duct Construction Standards.
(ii) The ducting connections shall be properly sealed to prevent air leakage.
(iii) Tenant shall tap only to the side of the nearest branch provision. The following
shall be prohibited:
· Bottom tapping;
· Tapping to duct elbows and duct reducers; and
· Tapping to ducts serving the mall area and to ducts outside the Leased
Premises.
(iv) Tapping to the main ducts shall be at 45° take off and properly sealed. Splitter
dampers are not allowed. Tenant shall install a Manual Volume Balancing
Damper.
(v) Tenant shall provide a manually adjustable Opposed Volume Blade Damper
(“OVBD”) per diffuser.
(vi) Tenant shall only use duct elbows for changes in direction.
(vii) The maximum length of flexible duct shall be 1.5 meters. All supports and
connections shall be properly installed to prevent kinks and air blockages.
(viii) Tenant shall use a hard sheet-metal collar to connect the flexible duct to the
diffuser.
(ix) Tenant shall provide a sufficient number of Return Air Grills (“RAG”).
(b) Ducting insulation
(i) Tenant shall use 40mm thick styrofoam for insulation with GI continuous corner
beads.
(ii) Tenant shall use only non-combustible adhesives.
(iii) Tenant shall provide (1) mechanical clips for every joint connection, and (2)
plastic straps for every meter duct run.
D.3.1.2 For Tenants that are required to provide their own Fan Coil Units:
All F&B Tenants, and Tenants operating (a) medical clinics, (b) pet shops, (c) internet cafes, (d)
spa/wellness centers, and (e) hair salons are required to supply and install their own Fan Coil
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Units (“FCU”). In such cases, the Landlord shall provide the chilled water line stub-out.
(a) FCU installation
(i) The FCU may be ceiling-mounted (free blow), ceiling-concealed, or floor

mounted.
(ii) For ceiling-concealed FCU, Tenant shall install air return plenum ducts with
ceiling type grills.
(iii) The FCU shall not be installed near the exhaust system nor directly above
kitchen cooking areas.
(b) Pipes and Accessories
(i) Tenant shall use BI schedule 40 pipes and fittings.

(ii) All pipe connections shall be fully welded.
(iii) Tenant shall install isolation valves before and after (supply and return) the
FCU.
(iv) The FCU shall be installed with two (2)-way control valves properly sized for
the CV corresponding to the flow it serves and a wide open pressure drop of
10 FTWG.
(v) All chilled water (supply and return) branch lines shall be adequately insulated
to prevent condensation and water damage to the spaces through which they
pass. For this purpose, Tenant shall use 40mm thick cylindrical rubber
insulation, properly wrapped with blue polyethylene tape.
(vi) Tenant shall install temperature and pressure gauges before and after the
FCU.
(vii) Tenant shall install a drain pipe with a minimum size of 25mm, with condensate
traps and shall be connected to condense water drain stub out. The drain pipe
shall be insulated with rubber insulation, and properly wrapped with blue
polyethylene tape.
(viii) Tenant shall install a wye-strainer before the FCU.
(ix) Maximum flow limiting valves are not required, but not encouraged.
D.3.1.3 For Tenants who will install a split type/direct expansion (“DX”) aircon system:
(a) Condensers and other heat-emitting equipment shall be installed only in areas
approved by Landlord.
(b) The copper tubing shall be insulated with rubber insulation, and properly wrapped with
blue polyethylene tape.
(c) Tenant shall provide a concrete pad for floor mounted equipment. Puncturing, chipping,
or boring of holes on the concrete flooring or floor slab is strictly prohibited.
(d) Tenant shall seek Landlord’s approval for the location of a riser/sleeve where the
pipings will pass through going to the Leased Premises.
(e) Waterproofed concrete slab affected by the piping layout shall be totally restored by
the Tenant.
(f) In cases where the Mall’s waterproofed concrete slab is still under warranty, the
Landlord shall be responsible for the restoration of the waterproofing, the cost of which,
however, is charged to the Tenant.
D.3.2 Ventilation Guidelines
D.3.2.1 Exhaust Ducts
(a) Exhaust ducts shall be gauge 18 black iron or stainless steel. All joints and seams shall
be liquid-tight and fully-welded.
(b) Ducting shall be provided with clean-out openings, which shall be sealed using tightly-
fitted covers at such locations designated by Landlord.
(c) Horizontal ducts serving the hood shall be sloped to a minimum of two (2) degrees.
(d) Exhaust duct tapping shall be 45° towards direction of air flow, and must be provided
with turning vanes.
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(e) Tenant shall tap only to the side of the nearest branch provision. The following shall
be prohibited:
(i) Bottom tapping;
(ii) Tapping to duct elbows and duct reducers.
(f) Duct shall be insulated with aluminum foil-coated fiberglass with a minimum density of
two (2) psf.
(g) Tenant shall use only non-combustible adhesives in installing the insulation.
(h) Tenant shall use only fire-rated, leak-proof and non-asbestos flexible duct connectors
with specifications as approved by Landlord.
(i) Installation of dampers inside the duct is prohibited.
(j) Tenant shall provide duct hangers for every duct bend, drop collar, machine connection
and for every two (2)-meter run of duct.
(k) Tenant shall provide rigid catwalks along exhaust ducts for cleaning access.
D.3.2.2 Kitchen Exhaust Fan (“KEF”) and Kitchen Supply Fan (“KSF”)
(a) Tenant shall use pulley-driven centrifugal type KEFs and KSFs. Tenant shall not use
exhaust hoods with built-in motors.
(b) Foodcourt in-line Tenants are prohibited from installing booster fans for their exhaust
system.
(c) KEFs and KSFs shall be provided with vibration isolators.
(d) Air velocity inside the duct shall be maintained at a range of 500 FPM to 2500 FPM.
(e) KEFs shall be provided with clean-out openings, both of which shall be accessible. The
clean-out openings shall be sealed using tightly-fitted covers.
(f) Tenant shall provide a detachable oil drip pan below the KEF.
(g) Tenant shall provide a ceiling manhole and rigid catwalks beside the KEF and KSF, for
servicing purposes.
D.3.2.3 Exhaust Hoods

(a) Tenant shall only use stainless steel self-compensating hood/s, in accordance with the
specifications indicated in Annex “5”.
(b) All exhaust hoods shall extend to a minimum horizontal distance of 150mm beyond the
edge of the cooking surface on all open sides. This distance shall be measured from
the inner lip of the hood.
(c) At least 70% of the exhausted air shall be compensated with fresh air introduced
directly into the hood.
(d) The vertical distance from the hood to the cooking equipment shall be from 1.07 to 1.22
meters.
(e) All hood filters shall be baffle type and shall be installed at an angle of 45 degrees.
(f) The hood shall be equipped with a drip side gutter and an oil collector tray.
(g) Tenants with grilling operations shall install spark arresters.
(h) Tenant shall install an automatic fire suppression system.
(i) Tenant shall only use explosion proof lighting fixtures inside exhaust hoods.
(j) Pop rivets, metal screws, or other similar exposed fasteners shall not be used on the
internal surfaces of the hoods.
D.3.3 Other Guidelines
D.3.3.1 Hangers and supports
(a) Tenant shall install a hanger for every duct bend, drop collar, and for every two (2)-
meter duct run.
(b) The hanger shall be trapeze type, made of 10mm diameter round bar and 25mm x
25mm x 5mm angular bar catch support.
D.3.3.2 Comfort Room Ventilation
Tenants with comfort rooms shall install ceiling-diffused exhaust fans therein.
D.4 ELECTRICAL GUIDELINES
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D.4.1 Tenant shall install the loads based on the specifications and ratings as specified in the
approved plan. Changes to higher ratings or installation of additional loads which will have an
effect on the current carrying capacity of the main feeder lines shall require the prior approval
of the Landlord.
D.4.2 Any proposed modification and/or upgrading of the electrical feeder line on top of the Mall’s
basic provision shall require prior approval from Landlord. For this purpose, Tenant shall submit
revised plans for Landlord’s evaluation and approval. Landlord may impose additional
requirements. All costs for any approved modification and/or upgrading shall be for Tenant’s
exclusive account.
D.4.3 Electrical Installation Requirements
(a) Panel Board
(i) The number of branch circuit breakers shall not exceed 42 poles.
(ii) Bus bar shall be sized based on standard ampacity. Crimping of bus bar shall
not be permitted.
(iii) The panel board shall be located in an area accessible for operation &
maintenance. Panel boards shall not be installed in storage rooms.
(iv) Permanent labels of branch circuits shall be provided.
(v) Multiple wirings are not allowed.
(vi) Dead front cover should be in place.
(vii) Unused breaker slots & knockouts shall be covered.
(viii) Neutral bus & ground bus, where applicable, shall be properly sized.
(ix) Enclosure shall be properly connected to ground wire.
(x) Enclosure shall be at least Nema 1 class.
(xi) For 460V/230V System with emergency power provision, Tenant shall provide
a manual transfer switch (circuit breaker type, with mechanical interlock).
(b) Circuit Breakers and Outlets
(i) Circuit breakers shall be bolt-on type.

(ii) Lighting and power circuit breakers shall not be less than 10 kAIC.
(iii) Circuit breakers shall be bolt-on types. Where applicable, tie handles shall be
provided.
(iv) Breakers or outlets with ground fault circuit interrupters (GFCI) shall be used
for branch circuits serving comfort rooms, cooking equipment and outdoor
electrical loads and signages.
(v) All convenience outlets shall be 3-prong.
(c) Wires
(i) Tenant shall use THHN/THWN stranded copper wires with a minimum size of
3.5mm2.
(ii) Installation of flat cords and BX wires is prohibited.
(d) Conduits/Fittings
(i) Only RSC, IMC, or EMT are allowed.

(ii) Flexible metal conduit with a maximum length of 300mm is allowed.
(iii) Fittings & connectors shall be as follows:
- For 400V/230V system, Tenant shall use compression type;
- For 460V/230V system, Tenant may use screw type.
(e) Motor Control
Tenant shall use magnetic starter or solid state soft starter.
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(f) Load
The total electrical load shall not exceed eighty percent (80%) of the circuit breaker
ampere trip rating and cable ampacity.
(g) Supports
The supports shall be rigid, with a minimum size of 6mm diameter round bar hangers,
with a maximum 2.4 - meter spacing not more than 300mm from junction boxes or
connectors.
(h) Lighting Fixtures
(i) Tenant shall use energy-efficient lighting fixtures.

(ii) Tenant shall provide a wire guard in the stock room area.
(iii) Tenant shall provide at least one (1) low wattage (less than 25watts) night light.
(i) Transformers
(i) Tenant shall provide metal backing.

(ii) All metal parts/gears shall be properly grounded.
(j) Signages
(i) Tenant shall provide a dedicated branch circuit for signages.

(ii) Branch circuit for outdoor signages shall be protected with GFCI.
(iii) Tenant shall provide a self-timer switch for signage.
(k) Grounding (where applicable)
(i) Tenant shall provide a separate ground bus marked with green stripe along its
front and bonded to steel for connecting grounding conductors.
(ii) An insulated equipment grounding conductor shall be provided in all feeder and
branch circuits, including lighting circuits.
(l) Auxilliaries
(i) CCTV System
Tenant shall provide high definition IP cameras both at selling and storage
areas, with a minimum 30-day memory storage.
(ii) Smoke and Heat Detectors (where applicable)
Tenant shall:
- install strategically located smoke detectors at enclosed areas, e.g.
storage room, back office, pantry, electrical room.
- install a heat detector at the kitchen area.
- use smoke and heat detectors which are compatible with the Mall’s
Fire Detection and Alarm System (FDAS).
- use TF or twisted wire, and shall be in PVC conduit.
D.5 PLUMBING AND SANITARY GUIDELINES
(a) Cold Water Line
(i) Tenant shall use white polypropylene random (“PPR”) pipes for its cold water
lines.
(ii) Tenant shall provide a gate valve and a check valve before and after the water
meter, respectively.
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(iii) The location of water meter shall be easily accessible and free from
obstructions.
(iv) The water meter shall be mounted horizontally. The maximum mounting height
of the water meter shall be 1.20 meters.
(v) Do not install water meter and water outlets beside an electrical panel and
control box.
(vi) Tenant shall install pipe hangers made of 10mm round bar and u-bolts for
suspended installations, or brackets and u-bolts for wall-mounted installations.
Tenant shall install supports for every pipe bend, fitting connection, and for
every 1.5-meter run of pipe.
(vii) Tenants requiring the installation of water pumps (to maintain their desired
pressure for their system) shall provide a holding tank. Direct suction from the
Mall water supply is not allowed.
(b) Grease Traps and Sinks
(i) Tenant shall provide a stainless steel grease trap, with 4 chambers and 3
partitions, for every sink, following the capacity, dimensions, and specifications
set forth in Annex “6”.
(ii) The grease trap shall have a basket-type stainless steel strainer.
(iii) All sinks shall have a basket-type stainless steel strainer and p-trap.
(iv) A clean-out shall be provided for every grease trap.
(v) Tenant shall provide a clearance of at least 300mm between the bottom of the
sink and the top cover of the grease trap.
(c) Drainage System
(i) Tenant shall use PVC pipes, series 1000, for kitchen and domestic waste.
(ii) Sizes of the pipes shall be as follows:
- kitchen and domestic waste pipes: 100mm min. diameter;
- drain line pipes: 50mm min. diameter; and
- vent pipes: 50mm min. diameter.
(iii) There shall be separate piping systems for the kitchen and domestic wastes.
Tenant shall inspect the Leased Premises to determine the exact tapping point
of each system.
(iv) Tenant shall provide a floor clean out (“FCO”) (a) at end points, (b) for every
change in pipe direction, and (c) for every 3 lengths of pipe for straight line
connections.
(v) The Mall FCO inside the Leased Premises shall not be altered, and shall
remain accessible and free from obstructions.
(vi) Floor drains shall be provided with p-traps and bolted strainers.
(vii) Tenant shall provide rigid pipe support/hanger for every pipe bend, fitting,
joints, and for every 1.5 meter run of pipe.
(viii) Tenant shall observe the following pipe labelling:
Waste Pipe Soil Pipe Vent Pipe Storm Drain Line

WP è SP è VP SD è
Note: è indicates direction of flow or slope.

All pipe labels shall be colored black.
D.6 FIRE PROTECTION GUIDELINES
D.6.1 Sprinkler Guidelines
(a) Pipes
(i) Tenant shall use BI schedule 40 sprinkler pipes and fittings.

(ii) All pipes shall be painted with red primer, and top-coated with QDE
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International Red.
(b) Sprinkler Heads
(i) Upright sprinkler heads shall be installed for open ceilings.

(ii) Pendent type sprinkler heads shall be installed for closed ceilings
(iii) Sprinkler heads for kitchen or cooking areas shall be rated at 212°F. For all
other areas, the sprinkler heads shall be rated at 165°F.
(iv) The maximum distance between sprinkler heads shall be 3 meters. The
maximum distance of a sprinkler head to a wall or partition shall be 1.5 meters.
(v) The minimum distance of a pendent type sprinkler head to the nearest lighting
fixture, diffuser, or any ceiling-mounted accessory shall be 30 centimeters.
(vi) Tenant shall provide a sprinkler head for every enclosed area, except electrical
rooms.
(vii) All sprinkler heads shall be installed in areas where its activation will not be
blocked nor hindered by existing utilities and ceiling design.
(viii) Where required by Landlord, Tenant shall install metal sprinkler head guards
for sprinkler heads.
(c) Hangers & Supports
Tenant shall install:
(i) pipe hangers made of 10mm round bar arm and 25mm x 3mm thick flat bar
catch support for every pipe bend, fitting connection, and for every 1.5-meter
run of pipe.
(ii) horizontal steel supports for long pipe droppings.
(iii) pipe hangers 300mm (maximum) from pipe droppings.
D.6.2 Kitchen Fire Suppression System Guidelines
Tenant shall comply with the kitchen fire suppression system guidelines set forth in Annex “7”.
D.7 GAS SYSTEM GUIDELINES
Landlord shall install the gas meter as indicated in the Tenant’s approved plan. However, Tenant may
request, in writing, for a change in the location of the gas meter, subject to Landlord’s approval.
Tenant may likewise request from Landlord, in writing, the relocation of the meter. Should Landlord
approve Tenant’s request, all relocation costs shall be charged to Tenant.
D.7.1 Pipes and Fittings
(a) Tenant shall use seamless BI pipes schedule 40 from the regulator to the branch
outlets. All fittings shall also be schedule 40.
(b) All pipeline joints shall be fully welded. Threaded connections are not allowed.
(c) The gas line shall not be embedded in walls and floors.
(d) The branch line shall be located at least 600 mm above the floor finish.
(e) Gas lines shall be painted with primer and topped with two coats of lemon yellow, QDE.
D.7.2 Connectors and Fittings
(a) Tenant shall provide a stainless steel ball valve for every branch outlet rated at 300 psi.
(b) Tenant shall use a heavy duty and metal braided hose (the “gas hose”) rated at 300 psi
for connection from branch outlet to cooking batteries.
(c) The gas hose shall not sag more than 100 mm. The maximum length of the gas hose
shall be 300 mm.
(d) Tenant shall install electronic gas leak detectors at a height of 300 mm above floor
finish, and below the branch outlet in all cases. The number and locations of the
electronic gas leak detectors shall be approved by Landlord.
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D.7.3 Hangers and Supports
(a) Tenant shall provide rigid supports for every pipe bend and for every meter run of pipe.
Brackets shall be installed with a minimum distance of 3 meters or as required by
Landlord.
(b) All pipes seated on supports shall use U-bolts.
(c) Pipe supports shall be painted with black, QDE.
E. POST – INSTALLATION REQUIREMENTS
E.1 General Requirements
E.1.1 All tests to be conducted shall be witnessed by the Landlord’s representative.
E.1.2 All certificates and reports required under Post-Installation Requirements shall be submitted
prior to Tenant’s operations in the Leased Premises, and signed and acknowledged by: (a)
Tenant’s contractor, and (b) Tenant’s authorized representative.
E.2 Airconditioning System
E.2.1 Testing and Commissioning
For Centralized Aircon Supply
Tenant shall:
(a) Conduct a light or smoke test of ductworks prior to tapping to main duct and installation
of insulation; and
(b) Measure air flow at each supply diffuser (air balancing) using balometer.
For Chilled Water Supply
Tenant shall:
(a) Conduct a leak test prior to tapping to the Mall provision;

(b) Measure the chilled water pressure and temperature entering and leaving each fan coil
unit;
(c) Measure the temperature of supply air leaving each fan coil unit;
(d) For ducted systems, measure the air flow at each supply air diffuser; and
(e) For free blow systems, measure the air flow at each fan coil unit.
E.2.2 Certificates and Reports
Tenant shall submit the following:
(a) Manufacturer’s Certificate and Literature complete with specifications of FCU.

(b) Certificate of Commissioning for all airconditioning works with final readings after
balancing.
E.3 Ventilation System
Tenant shall:
(a) Conduct a smoke or light test of ductworks prior to tapping to main duct and installation
of insulation; and
(b) Measure air flow at each kitchen hood and fresh air delivery point.
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Tenant shall submit a Certificate of Commissioning for all ventilation works.
E.4 Gas System
E.4.1 Testing & Commissioning
Tenant shall:
(a) Conduct a 150 psi leak test for a minimum period of twelve (12) hrs using nitrogen; and
(b) Test electronic leak detectors.
Tenant shall submit a Certificate of Commissioning for all gas system works.
E.5 Electrical System
Tenant shall conduct the following tests:
(a) Insulation resistance test (Megger Testing) prior to energization (main and branches);
(b) Balancing of load;
(c) Current reading during lean and peak loads (main and branches); and
(d) Voltage reading (line to line, line to neutral, and line to ground, where applicable).
(a) Tenant shall submit a Certificate of Commissioning for all electrical works.
E.6 Plumbing and Sanitary System
Tenant shall:
(a) Conduct a 24-hour flood testing of waterproofing prior to floor topping; and
(b) Conduct hydrostatic leak test of piping works prior to tapping to the main stub-out.
Tenant shall submit:
(a) Submit certificate of flood testing to the area waterproofed.

(b) Submit Certificate of Commissioning for all plumbing works.
E.7 Sprinkler System
Where required by Landlord, Tenant shall conduct hydrostatic leak testing at 150psi for two (2)
hours prior to tapping.
Tenant shall submit the following:
(a) Certificate of hydrostatic test for sprinkler pipe; and

(b) Certificate of Commissioning for the sprinkler system.
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E.8 Request for Final Inspection
E.8.1 Tenant shall submit its written request for a final inspection of the shop to the Mall Administration
Office at least seven (7) days prior to shop opening.
E.8.2 During the inspection, the Parties shall use follow the Site Inspection Construction Checklist
(“SICC”) attached to these Rules as Annex “8”. The SICC shall document Tenant’s
compliance of Landlord’s specific requirements.
E.8.3 After the final inspection, Tenant will be issued a Temporary or Final Clearance to Operate,
based on the following guidelines:
(a) A Final Clearance to Operate will be issued upon complete submission by Tenant of all
pre-operation requirements and there being no finding of any deficiencies during the
final inspection, as shown by the SICC.
(b) At the sole discretion of Landlord, a Temporary Clearance to Operate may be issued:
(i) In case of a finding of minor deficiencies during the final inspection, and
provided that the shop is deemed safe by Landlord to operate notwithstanding
said minor deficiencies; and/or
(ii) Tenant has not submitted all pre-operation requirements.
A Final Clearance to Operate shall be issued once Tenant has rectified all minor
deficiencies within the period required by Landlord, and/or has submitted all pre-
operation requirements.
(c) In case of a finding of major deficiencies, Tenant will not be allowed to operate. Tenant
shall rectify all major deficiencies immediately, at its expense. After rectification, Tenant
shall request for another inspection, in order to determine whether it can be issued a
Temporary or Final Clearance to Operate, as applicable.
F. MISCELLANEOUS PROVISIONS
F.1 Landlord reserves the right, at its sole discretion, to make any changes to these Rules, and
shall use reasonable efforts to provide Tenants with accurate and timely information regarding
any changes thereto.
F.2 Landlord may issue additional and/or supplemental rules from time to time, at its discretion.
Any such supplemental rules shall be deemed part of and incorporated into these Rules as an
integral part hereof and shall require strict compliance from Tenants.
F.3 Any breach of these Rules, whether intentional or otherwise, may result in termination of the
Lease Contract, without prejudice to all other remedies the Mall may have under the Lease
Contract and/or existing laws, rules, and regulations.
F.4 Failure of Landlord to enforce a particular condition or requirement under these Rules shall not
constitute a waiver of such condition or requirement.
F.5 Every Tenant is enjoined to observe and help enforce these Rules, for the mutual benefit of
management and the Tenants, and the best interest of the Mall.
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CONSTRUCTION NOTES
1. Construction shall be done in accordance with APPROVED PLANS. COPY OF SAID

APPROVED PLANS SHOULD BE AVAILABLE AT JOB SITE. Any deviation or
revision should first be approved by SM Engineering department.
2. Contractors of the lessee shall comply with standard construction, security and safety
procedures.
3. Compliance to all the condition of SM Malls Construction Guidelines.
4. Provide sub-meter for water with certificate of calibration.
5. Provide (2) units fire extinguishers (10) lbs. Each at job site.
6. Provide plastic cover between gap of wood enclosure and signage band.
7. Regular construction hours are from 7:00 AM - 9:00 PM. Should you wish to expedite
construction, extension can be requested by securing a Work Permit from the SCMC
Administration.
8. All overtime works requires a security posting chargeable to tenant’s account. Security posting
for more than (4) four hours will automatically be charged to minimum of eight (8) hours.
Those who requires 3 to 4 hours shall be charged on an hourly basis.
9. Coordinate with the SCMC Administration on the issuance of Work Permit at least three (3)
days before implementation of the following works such as but not limited to;
I. To be done after store operating hours
a. Spray painting and sanding
b. Welding
c. Plumbing
d. Use of chemical/materials emitting harsh odors such as rugby. Thinner putty,etc.
II. Works during construction hours
a. Sprinkler
b. Ducting
c. Installation of signage
d. Installation of glass panels
9. Submission of governmental permits within thirty (30) days from start of construction.
a. Building Permits
b. Electrical Wiring Permits
c. Certificate of Electrical Inspection
d. Fire Safety Certificate
e. Signage Permits
f. Certificate of Occupancy
Non Compliance to above shall be sufficient ground for SCMC Administration to

temporarily cease the construction works in your area.
TO : Resident Engineer, SMEDD Operations
ATTENTION : Building Plumber
FROM : Mall Administration Office
RE : DRAINING AND REFILLING OF SPRINKLER (HYDRO TEST)
This is to authorize draining and refilling of sprinkler serving:
Name of Contractor
Affected Tenants
Charge to tenant Php : 1,900

Duration Date(s) : __________________ to __________________
Time : 8:00 am to 5:00 pm
Requested By: Approved By:
Tenant’s Authorized Signatory Building Administration Manager/Officer

Notes:
· Engineering will refill at exactly 5:00 pm every day. Charges will occur in any damages to the tenant who requested the draining.
· Draining and refilling activities and corresponding charges shall be indicated in the construction Work Permit.
Distribution: 1. Tenant 2. Mall Admin 3. Engineering 4. File
TO : Resident Engineer, SMEDD Operations

ATTENTION : Building Plumber
FROM : Mall Administration Office
RE : DRAINING AND REFILLING OF SPRINKLER (HYDRO TEST)
This is to authorize draining and refilling of sprinkler serving:
Name of Contractor
Affected Tenants
Charge to tenant Php : 1,900.00

Duration Date(s) : __________________to __________________
Time : 8:00 am to 5:00 pm
Requested By: Approved By:
Tenant’s Authorized Signatory Building Administration Manager/Officer

Notes:
· Engineering will refill at exactly 5:00 pm every day. Charges will occur in any damages to the tenant who requested the draining.
· Draining and refilling activities and corresponding charges shall be indicated in the construction Work Permit.
Distribution: 5. Tenant 6. Mall Admin 7. Engineering 8. File

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UTILITY TAPPING PERMIT
Name of Tenant: Date:
This is to authorize to tap from the main stub out:
Aircon Water Meter number

Fresh Air Initial reading
Exhaust Electric Normal Meter number
Waste Water Temporary Initial reading
Power
Soil Electric Emergency Meter number
Ventilation Initial reading
Chilled Water No. of FCU unit Gas line Meter number
TR/FCU unit Initial reading
FCU Drain / Condensate Others, specify:
Tapping date : Time From : To :
Conformed By:
Charges (Php)
Tenant’s Authorized Signatory
Endorsed By: Approved By:

Engineering Operations Manager Building Administration Manager/Officer
or Resident Engineer or Tenant Relations Manager/Officer
UTILITY TAPPING PERMIT
Name of Tenant: Date:
This is to authorize to tap from the main stub out:
Aircon Water Meter number

Fresh Air Initial reading
Exhaust Electric Normal Meter number
Waste Water Temporary Initial reading
Power
Soil Electric Emergency Meter number
Ventilation Initial reading
Chilled Water No. of FCU unit Gas line Meter number
TR/FCU unit Initial reading
FCU Drain / Condensate Others, specify:
Tapping date : Time From : To :
Conformed By:
Charges (Php)
Tenant’s Authorized Signatory
Endorsed By: Approved By:

Engineering Operations Manager Building Administration Manager/Officer
or Resident Engineer or Tenant Relations Manager/Officer
Guidelines on Filing a Work Permit for Tenants

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CONTRACTOR REQUIREMENTS FOR

PLUMBING/MECHANICAL/SPRINKLER AND GAS
ENDORSEMENT LETTER FROM TENANT
COMPLETE COMPANY PROFILE OF THE CONTRACTOR
DTI REGISTRATION
SEC REGISTRATION
PCAB LICENSE AS MECHANICAL/SPRINKLER/PLUMBING/GAS CONTRACTOR
LIST OF ACCOMPLISHED PROJECTS WITH CONTACT PERSON AND NUMBER

FOR OUR REFERENCE
SM CITY - North EDSA

ADMINISTRATION OFFICE

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SERVICE APPLICATION FORM
CUSTOMER INFORMATION
Company Name:
No. Street Barangay Municipality Zip Code
Company Address:
No. Street Barangay Municipality Zip Code
Billing Address:
Company Commercial Representative: Designation:
Tel. Nos. Fax No. Mobile Nos. Email Address:
Contact Details:
INSTALLATION DETAILS
Company Technical Representative: Designation:
Tel. Nos. Fax No. Mobile Nos. Email Address:
Contact Details:
Installation Address:
SERVICE PACKAGES
Reach Internet DSL
One-Time
Service Package Monthly Rate Contract Term
Installation Cost
Reach DSL 1MBps Php 1,300.00 Php 1,500.00 24 Mos.
I-View CCTV
One-Time
Service Package Monthly Rate Contract Term
Installation Cost
I-View Starter 1 HD Fixed IP Camera* Php 1,200.00 Php 1,000.00 24 Mos.
I-View Premium 3 HD Fixed IP Cameras* Php 2,500.00 Php 1,500.00 24 Mos.
I-View Elite 1 HD Pan-Tilt-Zoom Camera* Php 2,000.00 Php 500.00± 24 Mos.
I-View Starter NVR 1 HD Fixed IP Camera** Php 2,700.00 Php 1,000.00 24 Mos.
I-View Premium NVR 3 HD Fixed IP Camera** Php 4,000.00 Php 1,000.00 24 Mos.
*include DSL connection for remote viewing, local storage capacity & viewing and recording software
**include DSL connection for remote viewing, one 8-channel / 4-port POE network video recorder with 1 TB memory capacity
±Special promo rate
Important subscription conditions: Application requirements:

1. All rates are VAT-Exclusive. Duly-signed application form
2. All service applications subject to 30-days installation period. Company ID of Authorized Signatory
3. Pre-termination fee equivalent to remaining contract duration. Latest contract lease with SM SuperMalls
(Please provide all documents for service subscription processing.)
CUSTOMER ACCEPTANCE
I affirm that the above information supplied is true and correct. I have read and accept the rates, terms and conditions stipulated
herewith. This serves as our approval.
(Please Print Name)

Designation Date
Authorized Signatory
PhilCom Building, 8755 Paseo de Roxas, Makati City Tel. No. +63.2.816.2851
Fax. No. +63.2.817.0627
Mobile Nos. +63.917.315.8034 / +63.999.887.1728 / +63.932.857.3644
Upon endorsement of Telephone Line Application Form, please forward your applications to the
following personnel below:
Attention: Ms Beth De Jesus ( Service Coordinator) : lcdejesus@pldt.com.ph
Ms Mary Anne Pagsuyuin ( Senior Relationship Manager) : mmpagsuyuin@pldt.com.ph
0918-949-9054
SM Support(smsupport@pldt.com.ph)
CC: Ms. Cinderella Fulgar ( SM-ICT Senior Operations Manager) : cindy.fulgar@smsupermalls.com
Mr. Lester Del Rosario ( SM-ICT Project Management Officer):

lester.delrosario@smsupermalls.com
Ms. Mary Ann Tingala ( SM-ICT Project Management Officer): mary.tingala@smsupermalls.com
For Installation Schedule/Completion, kindly email or txt :
Ms Liza Carianga - lgcarianga@pldt.com.ph
0998-964-7396
ENTERPRISE BUSINESS GROUP
PLDT ENTERPRISE
Order Form Release Version:
Basic Local Services V2-2018-09
APPLICATION FORM
(Basic Local Services)
Application Instructions: Answer all questions, sign the application form and submit to your Relationship Manager or Account Officer. Please use a black pen in filling up the
form (use caps lock key when answering electronically, except for case-sensitive entries) to ensure clear fax transmittal of information. Please complete all blank spaces and
write “N/A” if the question does not apply to you. We regret that applications not duly completed or accompanied by documents may be delayed or rejected. All information shall
be kept confidential. Please contact your Relationship Manager or call 171 from any PLDT landline for more information.
NOTE: National Telecommunications Commission (NTC) mandated through memorandum order 10-10-17 that “telephone numbers with
local exchange area code (02) shall be migrated to 8-digit telephone numbers not later than March 31, 2019”. For PLDT subscribers,
telephone numbers will begin with “8 + existing 7-digit number” (example: (02) 8012345 to (02) 8-8012345).
CUSTOMER KEY INFORMATION

COMPANY NAME
SM BRANCH
FAO-TENANT NAME
COMPLETE
INSTALLATION/BILLING
ADDRESS:
No. Street y/Municipality
Village/Barangay/Municipality Code
Zip Code
SEC/DTI Registration No: Industry Segment: Business Type:

q Si
Sing
ngle
ngle P
Single Pro
rop.
rop. q Partnership
Prop. Partnershi
hip
hip q Corporation
Authorized Signatory: Official Designation: Email Address:
Contact Details (Name, Designation, Contact Number):

):
DIRECTORY LIST
DI LISTING
STIN
ST ING
IN
PUBLISHED
PUBL
PU BLIS
BL ISHE
HED
HE NON
NO N - PUBLISHED
PUBL
PU BLISHED
BL
PLDT to
I authorize PLDT o publish
publ
pu blish my name, e, address
add
ddre
ddress
re ss and
a telephone
telep
epho
ep hone
ho ne number
num
numbe ber in the
be
Directoryy Listing
List
Listin
st ing
in g (White
te Pages)
Pag
P ages
ages) and
es d make
make this information
th iinf
nformati
nf tion
tion available
avai
aila
ai lable
la e upon
I do not allow
allllllow PLDT to publish
a publi my name, address and telephone number
quest vi
request via
a 10
101-171 directory assistance ce at
at any given
y gi
give
ven
ve time.
n time
me.. I unde
me understand
ders
de rsta
tand
tand that
in Directory Listing (White Pages) or via 101-171 directory assistance.
no warra
warranties
rantie
ra ies are agreed upon the information
ie info
form
format
ation pu
at published
publisishe
is hed
he d in the cas
case
ase that
as th it
will
wi bebe reached
reac
re ache
ac hed
hed and
and accessed
acce
ac cessed by
ce b any
an person
pers on or
rson
rs or number.
nu
SERVICE
SERV
RVICE REQU
RV REQUEST AND CHARGES
PLDT Enterprise Direct Line Monthly Recurring Charge (MRC): PHP 1,259.02
Number of Lines: _____ One -Time Charge: PHP 1,500.00 - waived

CEIF – PHP 39.60
OPTIONAL ITEMS: (Special Features)
Per Line Charges (PHP) Quantity Total MRC
Call Waiting 56
Speed Calling 100 56
Do Not Disturb 56
Hotline (Immediate / Delayed) 56
Forwarding (Busy / No Answer / Immediate) 56
3 Party Conference 56
Caller ID 84
Call Barring (108 / 109 / other carriers and Audio Text) 168
Caller Waiting Bundle 67
Caller ID Bundle 89
Mega Bundle 111
TOTAL PHP
OTHER OPTIONAL ITEMS
(One-Time or 12 Month Payment)
(Option 1) TOTAL (Option 2)

TOTAL
One-Time Quantity One-Time Monthly Recurring Quantity
MRC
Charge Charge Charge (12 Months)
Classic Enterprise Handset PHP 1,345.00 PHP 180.00
Wireless Enterprise Handset PHP 2,016.00 PHP 236.00
Enterprise Telpad PHP 9,520.00 PHP 863.00
Stock Investment Plan (SIP) PHP 2,240.00 N/A
TOTAL TOTAL
USAGE CHARGES
SERVICE REQUEST AND CHARGES Local (includes
Unlimited
other networks)
PLDT Landline Plus (PLP) Monthly Recurring NDD (includes
des
PHP
PH 5.10/min
P 5.10
10/m
10/min
/min
Charge (MRC): other networks)
SIM Only PLAN 1000 CMTS PHP 6.
PH 6.50/min
6.50
50/min
50
1 major
201 ma countries:
coun
untrie
un ies:
ies: US$ 0.40/min
(is an alternative basic voice communication
service that allows you to enjoy the features of a me Charge:
One -Time IDD ROW: US$2.18/min
US$2.
U 2.18/min
2.
regular landline anywhere within the local area.) Other
Othe
her selected cou
he countries:
es: US$ 0.98/min
ountries
ou es
PHP 600 Text to
o PLP,
PLP, Smart,
PLDT
DT landlines,
llandl
dlines,
dl
Free 240 SMS / PHP 11.00
1.0
.00 pe
.0 per message in
Optionalal Devices includ
uding
ud
includingg SMS to
ss
excess
other ca
carrrriers
rr
carriers
Option 1 Full Payment PHP 2,400.00 (Globe,
be, TM,
(Globe
(G be TM Sun)
Option 2 Monthly for 6 months PHP 400.00 International
Internat
In ationa
at nal SMS
na PHP 15.00/mess
PH 15.00/message
ssag
ss age
ag
CHARGES
USAGE CHAR
Homezone
Ho
SERVICE
SERV
SERVIC
RVICE RE
IC REQU
REQUEST
QUES
QU EST
EST AN
ANDD CHAR
CHARGES
ARGE
ARGES
GE S Unlimited
(same
(sam
(same area code)
am
Outside
Monthly
Mo y Recurring
Recu
Re curring Calls to off net are not available
PLDT CALL ALL Ho
Homezone
ge (MRC):
Charge
Ch ((MR
MRC):
MR NDD to PLDT LL PHP 1.00/min
(SIM Only) PHP 250 NDD to other LL PHP 5.10/min
(allows
ws enterprise customers to b bring ir wireless
ng their wir
w irel
eless
el NDD to mobile PHP 6.50/min
ne any
landline nywh
nywher
wh ere within the
er
anywhere he c
count
ntry and call any
nt
country One -Time
Ti Charge: Free 60 SMS / PHP 1.00 per message in
Domestic SMS
landline
ndline number
num
n berr within
umbe
be with
within
thin homezone
hom
homez
om ezone for free.)
ez PHP 600 excess
201 major countries: US$ 0.40/min
Optional Devices
Opti IDD ROW: US$0.98/min
Option 1 Full Payment PHP 2,400.00 Rest of the World: US$ 2.18/min
Option 2 Monthly for 6 months PHP 400.00 International SMS PHP 15.00/message
Pricing Notes:
· Above charges are vat inclusive.

· Minimum contract period: For PLP, minimum of one (1) year subscription. For Call All, minimum of two (2) year
subscription and maximum of 5 Call All SIMS per direct line.
· Handsets are covered with one (1) year warranty period.
ENTERPRISE VOICE LINE SERVICE
TERMS AND CONDITIONS
1. CONTRACT DOCUMENTS
a. The PLDT Inc. (“PLDT”) Enterprise Voice Line Service (“Service”) shall be provided by PLDT 5. PAYMENT TERMS
in accordance with these terms and conditions (“Terms and Conditions”) and the rules a. PLDT has the option to provide the Subscriber with its bill either through electronic mail
and regulations issued and approved by the National Telecommunications Commission or through courier or mail in compact disc or printed form.
(“NTC”) and other appropriate government entities. b. Upon receipt of the bill, the Subscriber shall pay the charges within the due date indicated
b. The following documents shall, by this reference, form integral parts of the contract therein. In cases of disputed charges properly advised in writing by the Subscriber to PLDT,
between PLDT and the Subscriber (“Contract”) for the provision by PLDT of the Service, the Subscriber agrees and undertakes to pay, within the period required herein or in
which is more particularly described in the Proposal to which these Terms and Conditions pertinent laws, rules, and regulations, the amounts not disputed. PLDT reserves the right
is attached: to discontinue providing the Service for non-payment of charges not under dispute.
(1) Proposal with Customer’s written conforme, which contains the commercial terms of
the Contract; and 6. CONTRACT PERIOD
(2) These Terms and Conditions. The Contract term is for a minimum of one (1) year from the date of activation of the Service.
c. In case of any conflict in the interpretation of the provisions of the foregoing documents, If PLDT does not receive any written notice of non-renewal from the Subscriber at least thirty
these Terms and Conditions shall prevail. (30) calendar days prior to the expiry date of the Contract, the Contract shall be automatically
renewed for another year under the same terms and conditions.
2. SUBSCRIBER'S RESPONSIBILITIES
The Subscriber has the following responsibilities for the proper installation, operation, and 7. PRE-TERMINATION OF CONTRACT
maintenance of the Service: a. Should the Subscriber wish to pre-terminate this Contract act without fault of the part of
a. Provide, at its expense, the entrance conduit and service boxes together with the house PLDT:
cabling and distribution wiring required in the building, with proper tagging where the (1) The Subscriber shall be required to submit a written notice at least sixty (60) calendar
Service will be installed. days prior to the intended date
ate of pre-termination, stating the reareason/s
reason/
son/ss for
son/ fo such
b. Ensure and undertake that the Service installed shall be used for ADMINISTRATIVE request.
PURPOSES ONLY. Thus the Subscriber agrees not to lease or sublease the Service, use the ination charge equivalent to 100% of the unrealized
(2) A pre-termination unreali
unr ealized mont
eali monthly
hly revenue
Service to provide equivalent or similar service to any third party for whatever purpose, charges
ges for the unexpired term will be imposed.
impos
mposed.
mpos ed.
or permit the use of the Service by any third party. The Subscriber further agrees that it
shall not, without the prior written approval of PLDT, extend or cause to be extended the (3) Total pre-termination charge shall be computed
computed as follows:
follows:
use of the Service outside of the premises where the Service is installed. The Subscriber
shall disallow the connection, disconnection, movement, and/or alterations of any and all Total Pre-Termination
ion Charge
Char = (No. of months
mon remaining in the contrac
contract
tract x
trac
PLDT instruments or facilities by parties other than those duly authorized by PLDT. DT. Monthly Charge)
ge)
c. Not use nor allow the use of the Service as a means of providing telecommunications ecommunications
services to the public or for the resale of national or internationall traffic. b. In addition to payment
payme
payme nt of pre-termination charges, the Subscriber shall
ayment shall also
also be
b liable to
d. Disallow the use of the Service in bypass activities or the conduct of any activity that tends pay all tollss accruing
accrui
accruing prior
cruing p to the date of pre-termination.
to bypass the Public Switched Telephone Network ork (“PSTN”) of PLDT or be used in
prohibited activities such as callback, dial back, unauthorized audio text, International DISCONNE
DISC ONNECTIO
ONNE
8. DISCONNECTION CTION
CTIO N OF SER
SERVICE
Simple Resale (“ISR”), and otherr similar services (each, a “Prohibited ted Activity” and PLDT
PLD has the right right to
to disconnect
di the Service without
hout incurring
incurri
inc urring any liability whatsoever
urri whatsoe
wha ver in the
tsoever
collectively, the “Prohibited d Activities”). following
followin
followingg cases:
owin ca
PLDT reserves thee right to immediately terminate/cancel the Service vice at any time and a. Subscriber’s
Subscrib
Subs non-payment
criber’s non
crib payment of overdue accounts.
non-paym
paym nts. PLDTT reserves
re the right to automatically
without prior notice should PLDT discover: i) the existence of any Prohibited Prohibit
Proh ed Activity;
ibited A ii) bar access
acce to to services
o toll ervices for non-payment
servi
ervi ent of the
the allowable
a toll charges, without
that the Service or any of the voice liness are are being or have been utilized utilized other
other than
t for prejudice
prejudic
prej udice to the exercise
udic exe e of other remedies ies under
under existing
ex laws, rules, and regulations.
its specified purpose; or iii) that any of its materials,
mat wires, equipment,ent, devices,
equipment
ent dev b. Wher
Wheree PLDT
PL determines mines that
determine
mine at the SSubscriber
the Subsc
ubscribe
ubsc riber is not actually taking the Service at the place
ribe
resources, and/or effects are beingg used us orr have
have been
b used by the Subscriber
Subscrib
Subs er without
criber
crib witho
witho
ithout iinstallation
of insta
nstallat
nsta llation or when
llat hen necessary
nece to protect
protect itself
its against abuse or fra fraud. In such cases,
securing the prior written consent off PLDT.PLDT. PLDT
PLD further
furt reserves the right
right to
to PLDTT may refuse
ref to providede the
the Service
Servi
Servi ce to
ervice t any subscriber or premises, or discontinue the
immediat
diately
diat
immediately,ely,, and
ely and withou
wi thoutt prior
thou
without pr notice,ce, disconnect
disconne
disc onnect
onne ct and
and recover
r material
mat
any and all materials,rials,
rials, same..
same
wires,
wires, equipment,
e ment,, devices,
equipment
ment devices, and such other
device othe resourcesurcess and
resource
reso urce and effects
ef s which
wh are found found to be c. If thehe Subscriber
Subsc
Subsc riber fails to comply with any of the
ubscribe
ribe th terms and conditions contained herein.
illegally
illegall
illegallyy connected
gall nnected and/or
connec
connec and/or attached
ttached to PLDT
attac
attac PLDT facilities
faciliti
faci es and
lities
liti and properties
p s without
thoutt the
withou
withou the prior
prior d. Subscriber’s
Subscrib er’s failure
criber’s
crib fai to pay bills not under
un dispute.
written
written consent or autho
authority
rity of PLDT. Finally,
uthority
utho ally,, PLDT
Finally
Fin ally PLDT reserves
reser
reser ves the right
eserves right to collect
col monetary
monetar
mon etary
etar
compensation
comp equivalent to the actual revenue
reve it lost due to such unauthorized
unautho
una uthorized
utho d use
use mont surcharge will be imposed on late payments.
A two percent (2%) per month
and/or
and/or operations,
o or to collect from the Subscriber
Subsc riber liquidated
ubscribe
ubsc ribe liquid
quidated
quid ated damages
damages in the total total
amount
amountt of One Million
amo Million Pesos
Pesos (PhP1,000,000.00),
(Ph
(Ph
PhPP1,00
1,000,000.00
0.00),
0.00 ), whichever
hichever is higher.
which
which higher.
9. FORCE MAJEURE
MA
f. In case
ase the Subscriber
Subscrib
Subs criber
crib er commits
commi
commi
ommitsts any
any Prohibited
P
Prohibite
bited
bited Activity,
tivity, PLDT shall
Activi
Activi shall be
be entitled,
en upon a. PLDT shall not have any liability whatsoever or be deemed to be in default for any delay
or failure in the performance of its obligations under the Contract resulting from acts
demand, to a bypass compensation tion fee pluss an additional
itional penalty
additio
itio lty of 50%
5 thereof (the
beyond its control, including, without limitation: international system cable faults; acts of
“Total Bypass Compensation”).. The The Total
Total Bypassss Compensation
Compe
Compe
ompensation is payable, without any
God; acts of nature such as, but not limited to, typhoon, flood, landslide, earthquake,
limitation,
limitati on, from the time thee Prohibited
tation, Prohib
Prohib ited Activities
ohibited ies occurred or was discovered
discover by PLDT,
tsunami, and/or lightning; natural disasters of overwhelming proportions; acts or
whichever
heverr is earlier,
whicheve
heve ear , until
until the actual
actual cessation
c thereof. In addition,
additio PLDT shall, upon regulations of any governmental or supranational authority; war (whether declared or
discovery
overyy of the Prohibited
discover
over Proh Activities,
Activ ities, have the right to full
ctivitie
ctiv itie ful access to the relevant books not); national emergency; accident; fire; riot; strikes, lock-outs, and/or industrial disputes
other records
and all other record
record
cordss of the Subscriber
Sub in order to ascertain the volume of traffic and total (whether or not involving PLDT’s employees); and epidemic or pandemic (“Force
amount of the Total Bypass Compensation. In absence of this record, PLDT shall have the Majeure”).
sole discretion in the determination of the Total Bypass Compensation. b. In the event of Service disconnection arising from Force Majeure, PLDT shall endeavor to
g. The Subscriber agrees to be solely responsible for any security breach such as, but not be restore services as soon as possible, subject to its discretion in the allocation of available
hack
limited to, hacking, in-house fraud, unauthorized call forwarding, or illegal connection resources.
through house cable wiretapping, that may affect the Service, and agrees to be liable for
all charges accruing as a result of such breach. 10. SERVICE CREDITS
h. The Subscriber shall be liable for any unauthorized calls that may arise from availing of a. Computation of service credits shall be in accordance with the following formula:
and/or activating the special features of the Service. Service Credits for the month = Monthly Charge X (Non-Serviceable hours /
i. The Subscriber shall exercise due care in the handling of PLDT’s equipment. Any damage 730 hours)
to or deterioration of PLDT’s equipment, other than those due to ordinary wear and tear, (hereafter, “Service Credits”)
shall be for the sole account and responsibility of the Subscriber. b. The Service Credits shall be subject to the following conditions:
j. The Subscriber shall permit duly authorized PLDT personnel to enter and/or leave the (1) All applicable Service Credits will be based on PLDT’s Enterprise Service Management
(177) records.
Subscriber’s premises at all reasonable hours and at such frequency as may be necessary
(2) Service Credits are not applicable to products that by their very nature do not offer
for the purpose of installing, inspecting, maintaining, and/or removing its instruments and
rebates. Until further notice, these services include, but are not limited to, usage-
facilities in connection with the Service. based products such as I-800, U-800, D-800, HYPE, #Mynumber, Global SIP, Business
VOIP, NDD, and IDD.
3. APPLICABLE CHARGES AND TAXES (3) The following are not grounds to claim Service Credits:
a. Rates shall be subject to revisions as authorized by the NTC from time to time. Any (a) Outages due to the Subscriber’s fault, equipment failure, and applications;
increase or decrease in the authorized rates shall automatically result in the revision of (b) Power failures at the Subscriber’s premises/sites;
the current charges on the date such increase or decrease took effect. Payment of charges (c) Scheduled maintenance;
shall be in accordance with PLDT’s rules and regulations duly approved by the former (d) Inability of PLDT staff to gain access to the Subscriber’s premises for the purpose
Public Service Commission (and/or other relevant government agencies), as well as any of fault rectification;
future amendment or supplement that the NTC shall approve. (e) Incidents of Force Majeure and fortuitous events; or
b. The charges quoted hereunder shall be exclusive of the applicable Value-Added Tax (f) Travel time and accessibility of site.
(“VAT”) and/or Overseas Communications Tax (“OCT”). Applicable taxes may apply for c. It is understood by the parties herein that such Service Credits shall be the sole and
services provided by foreign carriers (Applies to international services only). exclusive remedy of the Subscriber and shall be the sole and full extent of PLDT’s liability
under the Contract in the event of Service interruption.
4. EFFECTIVE DATE OF BILLING
Billing shall commence on the date of activation of the Service.
11. ACCEPTABLE USE POLICY 19. Personal Data
The Subscriber shall use the Service in accordance with applicable laws (including relevant PLDT shall, at all times, comply with the provisions of Republic Act No. 10173 or “the
regulations, ordinances, orders, or decrees), morals, good customs, and public policy, and Data Privacy Act of 2012,” its implementing rules and regulations, and all other laws
shall ensure that its use thereof shall not adversely affect, interfere with, or disrupt the use and government issuances which are now or will be promulgated relating to data
of the Service by other parties or the manner by which PLDT provides the Service or any privacy and the protection of personal information, if and when applicable. PLDT, its
other services to others. officers, employees, agents and representative in connection with its performance of
the Contract, shall, among others:
12. VIOLATION OF THE ACCEPTABLE USE POLICY AND/OR TERMS AND CONDITIONS
a. PLDT reserves the right to investigate suspected violations of the Acceptable Use Policy a. Process personal data only upon the documented instructions of the Customer,
(as stated in Section 11 above) and/or these Terms and Conditions, including the right to including transfers of personal data to another country or an international
gather information from the user or users involved and the complaining party, if any, and organization, unless such transfer is authorized by law;
the right to examine any information on PLDT’s servers and network. b. Implement measures and systems such as clear written guidelines and training
b. If the Subscriber is found to have violated any of the provisions of these Terms and modules for its employees, agents, and representatives, that will enable data
Conditions, PLDT shall have the right to disconnect the Service and to pursue other subjects to exercise any and all of their rights under the Data Privacy Act of 2012;
remedies available to it under the law. c. Implement such measures and systems that will allow data subjects to exercise
their right to object or withhold consent to further processing as provided under
13. LIMITATION OF LIABILITY the Data Privacy Act of 2012;
In no event shall PLDT be liable for any loss of revenue, loss of business opportunity or d. Implement such measures and systems that will allow data subjects to exercise
business advantage, loss of use, interruption of business, or any indirect, incidental, special, their right to access under the Data Privacy Act of 2012;
or consequential damages, even if PLDT has been advised of the possibility of such claims. e. Maintain proper records, and provide the Customer access to such records, as will
allow said Customer to comply with the exercise by data subjects of their right ri to
14. INDEMNIFICATION access under the Data Privacy Act of 2012;
The Subscriber agrees to defend, indemnify, and hold PLDT, its directors, officers, and f. Ensure that the data subjects will be able to exercise ercise their right to rectification,
modification, or blocking of data under the Data Privacy Act of 2012;
employees, free and harmless from and against all liabilities, costs, and expenses, including
g. Determine the appropriate level of security measures, subject to, and in
reasonable attorney's fees, related to or arising from: (a) any violation of applicable laws,
conjunction with, that off the Customer, taking into account the nature nature of
o the
rules, regulations, or these Terms and Conditions by the Subscriber (or any party using the personal information tion to be protected, the risks represented ted by the
the processing,
p ssing, the
processin
ssin
Subscriber’s account, with or without the Subscriber’s permission, to access the Service); (b) size of the organization and complexity of its operations, opera
perattions
ions,, current
cu t data
data privacy
privacy best
priva
the use of the Service or the placement or transmission of any message, information, practices,
tices, and cost of security implementation;
implementatitation;
tati on;
software, or other materials using the Service by the Subscriber (or any party using the h. Implement security measures for data protection ion (i.e.,
(i.e generally,
enerally, the physical,
gener
ener
Subscriber’s account, with or without the Subscriber’s permission, to access the Service); (c) organization, and technical security measures suress prescribed
measure
mea sure pr ibed by the Data Privacy Act
negligent acts, errors, or omissions by the Subscriber (or any party using the Subscriber’s of 2012 and its implementingimplemen
impl ting rules and regulations),
ementing
emen ns), including
luding policies for
includi
ludi
account, with or without the Subscriber’s permission, to access the Service); (d) injuries to or evaluation, monitoring,
moni ng, and review review of o operations and security urity risks. These
securit
urit
death of any person and for damages to or loss of any property, which may in any way arise measuresures may include
include cle ar written
clear ritten guidelines,
writt
writt uidelines, training modules
guide
uide modu for its employees,
out of or result from or in connection with these Terms and Conditions, except to the extent agents,ts, and representatives,
repr aud measures in relation
and audit on to
t thee (1)(1 collection,
nduct of PLDT.
that such liabilities arise from the act, negligence, or willful misconduct processing,
processi
essing,
essi ng, maintenance,
mai and deletion/disposal of personal al data
data and records; and
(2) the sharing
shar of these information, especially on the specific ific persons
sons to whom
informat
info rmation may be given access. Such measures shall aim to maintain
rmat
the information main the
15. PROMO TERMS AND CONDITIONS
availability,
availabi
lability
labi lity,, integrity,
lity in and confidentiality of personal data, and prevent preve nt negligent,
revent
reve n
a. The foregoing Terms and Conditions ns shall apply to standard PLDT applications and
unlawful,
wful,, or fraudulent processing, access,
unlawful
wful ss, and other interference, use, disclosure,
dis
installations.
alteration,
ration, loss,
alterati
rati loss and destruction of personal sonall data;
persona
sona data;
b. Installations and/or applications under promotional or special offering
offerings
rings shall
ring all be governed
g i. Implement
ement reasonable
Impleme
eme asonable and appropriate
reason
reason iate organizational,
organiz
org anizational, physical,l, and
aniz and technical
t
by the terms
erms and conditions of the pertinent offerings. measuresures intended ended for the protection
intende
ende tion of personal information against any
acc dental
acci
accidental al or
o unlawful
unlawf
lawful destruction,
lawf on, alteration,
alterati
alte ration,
rati on, and disclosure, as well as against
again
16. REPRESENTATIONS AND WARRANTIES ES any otherr unlawful
unlawf
unlawf
lawfulul processing,
proce
proce
rocessi
ssing,
ssi ng, or for
for such
such other purposes as may be required
Each party represents and warrants to th other party
o the part that: under
unde the Data ta Privacy
rivacy Act of 2012
Priva
Priva 12 or
or any
an other applicable law or o regulation;
a. It is a corporation duly organized and nd validly
v ly existing
e ing under the laws ws of
of the
the Republ
Re public
publ
Republicic of
o the j. Implement
Impl reasonableable and appropriate
app measures to protect personal information
Philippi
ippines
ippines and has all the lega
Philippines legal power
wer and auth
authorit
orityy to execute thi
orit
authority thiss Agreem
Ag reement
reem
Agreement ent and to against natural dangers such as accidental loss or destruction, and human dangers
against
carryy out
carr ou thee terms, conditions,
terms, con
conditions provisions
ons, and prov
ons provisio
isions hereof;
ns hereo
h ereof;
ereo f; such as unlawful access, fraudulent misuse, misu unlawful destruction, alteration, and
b. The Cont
Contract
ract constitutes vvalid,
utes a valid
alid, legal, and bind
alid binding obligation,
ing obli
obligati
gation,
gati enforceable
on, enforcea
rceable
rcea accordance
ble in accor
ccordanc
ccor dance
danc contamination;
contami
cont amination;
ami
with its terms; k. Ensure that its employees,
employee agents, and representatives who are involved in the
c. Ther
Theree are
ar no actions, suits, or proceedin edings
edin
proceedings gs pendi
p ending, or to
endi
pending, to its
its knowle
kn owledge,
owle
knowledge, dge, threate
eatened,
eate ned,
threatened, processing of personalpe information operate and hold personal information under
against
agai nst or affecting it befo
beforere any
a court or administrative
administ
admi nistrative
nist ve body
body or arbit
aarbitral
rbitral tribunal
rbit unal thatt strict confidentiality.
c This obligation shall continue even after their transfer to
adversely
mightt advers
migh ad versely
vers ely affe
affect its ability
ty to
to meet
me and nd carry
c obligations
out its obl
obligat
igations
igat ions und Contract;
under the Contr
ontract;
ontr act; another position or upon termination of their employment or contractual
and relations;
d. The executio
ution
ution and
execution and delivery
de of thee Contra
Co ntract
ntra
Contractct has
h beeneen duly authorized by all all requi
rrequisite
equisite corporate
equi l. Not to engage another processor without prior instruction from the Customer:
action, and will not contravene any prov provision of,, or con
constitute a default under, any other Provided, that any such arrangement shall ensure that the same obligations for
agreement or instrument to which it is a par party or to which
which its property may be bound. data protection under this document are implemented, taking into account the
nature of the processing;
17. NON WAIV
WAIVER m. In case of data breach, promptly notify the Customer within twenty-four (24)
ure to enfor
Failure eenforce
nforce compliancee with
nfor with any
a term or condition of the Contract will not constitute hours or earlier from the time of discovery, to enable said Customer to notify the
iver of such term
a waiver term or condition
conditi
con dition of the Contract or the
diti th right to subsequently enforce such National Privacy Commission and the affected data subject or Customer within the
term or condition in the future. period prescribed under the Data Privacy Act of 2012, when sensitive personal
information that may, under the circumstances, be used to enable identity fraud
RNING LAW;
18. GOVERNING W SETTLEMENT
SETTLEME OF DISPUTES; ATTORNEY’S FEES are reasonably believed to have been acquired by an unauthorized person, and
a. The Contract shashall be governed by and construed in accordance with the laws of the the Customer, PLDT, or the National Privacy Commission believes that such
Republic of the Philippines. unauthorized acquisition is likely to give rise to a real risk of serious harm to any
b. In case of any dispute that may arise in connection with the Contract and/or these Terms affected data subject or Customer;
and Conditions, the parties shall promptly meet and exert best efforts towards an n. Promptly inform the Customer, if, in its opinion, any instructions of the Customer
amicable settlement of the dispute in good faith. In the event such dispute is not resolved violates, or may be construed to violate, any provision of the Data Privacy Act of
amicably within a period of thirty (30) days from the date of its occurrence, the same may 2012 or any other issuance of the National Privacy Commission;
be resolved through legal action. o. Assist the Customer in ensuring compliance with the Data Privacy Act of 2012, its
c. In the event of suit, venue shall be in the appropriate court of Makati City, Metro implementing rules and regulations, other relevant laws, and other issuances of
Manila, to the exclusion of other venues. In the event that either party is compelled the National Privacy Commission, taking into account the nature of processing and
to seek judicial relief against the other party in order to enforce any or all of its the information available to PLDT;
rights under the Contract and/or these Terms and Conditions, the erring party, as p. At the choice of the Customer, delete, destroy, or return all personal data to the
determined by the proper court, shall, in addition to any other damages that may be former after the end of the provision of services relating to the processing:
awarded by the court, pay an amount equivalent to twenty-five percent (25%) of the Provided, that this includes deleting or destroying existing copies unless storage is
amount claimed by the aggrieved party, but in no case less than Fifty Thousand authorized by the Data Privacy Act of 2012 or another law;
Pesos (PhP50,000.00), as and by way of attorney’s fees, apart from the costs of q. Make available to the Customer all information necessary to demonstrate
litigation and other expenses which the law allows the aggrieved party to recover compliance with the obligations laid down in the Data Privacy Act of 2012, and
from the erring party. allow for and contribute to audits, including inspections, conducted by the
Subscriber or another auditor mandated by the latter; and
r. Include all the foregoing in the privacy and security policy of PLDT
(http://www.pldt.com/privacy-policy).
I/We agree to avail of the Service(s) and facilities mentioned and provided by PLDT and agree to be bound to PLDT’s Terms and Conditions as stated above.
Conforme by:
Witness:
______________________________ _________________________________
COMPANY AUTHORIZED SIGNATORY TENANT AUTHORIZED SIGNATORY
____________________________________
Date:______________________________ MARY ANN M. PAGSYUIN
Senior Relationship Manager

ENTERPRISE BUSINESS GROUP
Order Form Release Version: EB2018-01
Application Form with T&Cs – Enterprise Broadband 2018
PLDT APPLICATION FORM
Application Instructions: Answer all questions, sign the application form and submit to your Relationship Manager. Please use a black pen in filling up the form (use the
caps lock key when answering electronically, except for case-sensitive entries) to ensure clear fax transmittal of information. Please complete all blank spaces and write
“N/A” if the question does not apply to you. We regret that applications not duly completed or accompanied by documents may be delayed or rejected. All information shall
be kept confidential. Please contact your Relationship Manager for more information.
CUSTOMER KEY INFORMATION

COMPANY NAME:
COMPLETE
INSTALLATION ADDRESS: No. Street Village/Barangay/Municipality Zip Code
BILLING ADDRESS:
No. Street Village/Barangay/Municipality Zip Code
Business Type:
SEC/DTI Registration No.: Industry Segment:
Corporation Government Cooperative Partnership
Authorized Signatory: Official Designation: E-mail Address:
Technical Contact: Mobile Phone No.: Company ID No.:
Please use one (1) order form per line subscription:

Burst Monthly One-Time Contract
ract
Package Inclusions
Incl
Inclus
cl usio
us ions
ns
Speed Charge Install Fee Term
Standard Up to 1 Pu
Publ
Public
blic Static
bl Sta
S tati
taticc IP (/32
ti ( IP block)
block
P 1,799 P 12 months
Negosyo Boost 6 Mbps Busi
sine
ness Landl
ne
Business dline
dl
Landline e
Standard Up to 1 Pu
Public Static IP (/32
(/3
/32 IP block)
/3
P 2,799 P 12 mo
months
mont
nths
Negosyo Boost 8 Mbps Business Landlin
Bu ine
in
Landline e
Standard Up to 1 Public Static IP (/32
((/3
/32
/32 IP block)
P 3,000 P 12 months
Enterprise Broadband 20 Mbps Business Landline
Standard Up to 1 Pu
Public
ic Static IP (/32
2 IP block)
P 3,500 P 12 months
Enterprise Broadband 50 Mbps Busi
siness
si
Businessss Landline
Standard Up to 1 Publ
Public
blic Static IP (/32 IP block)
bl
P 6,700
6,7
,700
,7 P 12 mont
months
nths
nths
Enterprise Broadband 100
10 0 Mbps Business
Busi
Bu siness Landline
si
Standa
Standard
dard
da rd Up to
to 1 Public Static IP (/32 IP block)
P 7,500
7,5
,500
00 P 12 months
Enterprise
Ente
terp
terprise
rp Broadband
se Br
Broadb
dban
dband
an d 200
20 0 Mbps
Mbps Business Landline
Stan
Standard
anda
an dard
da Up to
o 1 Public Static IP (/32 IP block)
10,5
,500
,500
P 10,500 P 12 months
Ente
terpri
te rise
ri se Br
Enterprise Broa
oadb
oadban
dband
an
Broadbandd 500
50 0 Mbps
ps Business Landline
Standa
Standard
dard
da rd Up to
t 1 Public Static IP (/32 IP block)
P 20,000 P 12 months
Enterprise Broadband 1000
00 Mbps
Mb Business Landline
§ Enterp
erpris
erprise Broadband is a best
ris
Enterprise best effort servi
rvice and subject to fac
rvi
service facility availability.
o DSL-based
DSL burst/
burst/download
rst/down
rst/download
down load speeds are minimum of 10% o
of subscribed speed at 80% service reliability where available.
o Fiber-base
based
based burst/down
Fiber-based bu download speeds are minimum of 30% of subscribed speed at 80% service reliability where available.
down
burst/download
§ All rates
tes quoted
quote
quoted
ote d are
are VAT-exclusive
VAT .
Telephone
e Line Pre-qualification
Pre-qual Number (if applicable) Additional PLDT Sales Notes
Optional Enterprise Broadband Add-Ons (co-terminus with the broadband service)
+1 Public Static IP (convert to /30 IP Block) +P1,000/mo.
CUSTOMER CONFORME
INSTRUCTIONS: When you order the PLDT Enterprise Service, please be sure to carefully read the Terms & Conditions as they contain important information
regarding your rights and obligations in connection with the use of the service. After we validate your acceptance of the Terms & Conditions, we will provide you with
either a pick-up or delivery date, whichever is applicable.
I certify that the information supplied above is true and correct. By signing below, I signify that I have read the attached Terms and Conditions and
agree to abide by them as soon as I have accepted the PLDT Enterprise Service.
Authorized Signatory
Designation Date Signed
(Printed Name over Signature)
Application Form with T&Cs – Enterprise Broadband 2018 Page 1 of 3

PLDT ENTERPRISE BROADBAND SERVICE TERMS AND CONDITIONS
1. Contract Documents 6. Payment Terms
a. The following documents shall, by this reference, form integral parts of the agreement a. Billing shall commence one (1) day after activation of the Service. Delivery and turn-over
between PLDT and the Customer for the provision by PLDT of the PLDT Enterprise of PLDT Add-ons & Freebies (if any) shall not hinder the start of the Effective Billing Date
Broadband Service (the “Service”): of the Fixed Bundle Service.
(1) Proposal with Customer’s written conforme, which contains the commercial terms of b. PLDT has the option to provide the bill for the Service using any media available such as,
the Contract (“Proposal”); and but not limited to, electronic mail, or printed bill sent through courier or mail.
(2) This PLDT Enterprise Broadband Service Terms and Conditions (“Terms and c. Payment must be remitted to PLDT within the stipulated due date as indicated in the bill.
Conditions”), herein collectively referred to as the “Contract”.
b. In case of any conflict in the interpretation of the provisions of the aforementioned 7. Contract Period
documents, these Terms and Conditions shall prevail. a. The Contract term shall be based on the signed application form from the date of activation
of the Service (“Contract Term”).
2. Customer Responsibilities b. If PLDT does not receive any written termination advice from the Customer sixty (60) days
The Customer shall have the following responsibilities for the proper installation, operation and before the end of Contract Term, the Contract Term shall be deemed automatically
maintenance of the Service: renewed for a period equivalent to the original Contract Term.
a. Provide access and clearance to allow duly authorized PLDT personnel to enter and leave
the Customer’s premises at reasonable hours or at such frequency as may be necessary, 8. Cancellation of Order
and subject to prior notice to the Customer, for the purpose of conducting site surveys, In case of cancellation of order:
installation, inspection and maintenance, and/or removal of its equipment and facilities a. After installation but prior to acceptance of the Service, the Customer shall pay 100% of
used in connection with the Service. In the event that the Customer’s premise is located the total Contract value for the CPE that may be provided by PLDT and P10,000.00 to
inside a building, the Customer shall coordinate with the building administrator/property compensate PLDT for the costs incurred by it in the installation works.
management office of the building and secure the necessary permits granting PLDT egress b. After installation and Service has been accepted, the Customer shall pay the standard Pre-
and ingress to the building twenty-four (24) hours a day, seven (7) days a week for termination charges as stated in Section 9.
maintenance, test and repair, and installation activities, subject to compliance by PLDT
with reasonable building security regulations. 9. Pre-termination of Contract
b. Prepare all the required civil works, conduits and in-house wiring installations prior to the a. In case of pre-termination of Contract without fault on the part of PLDT:
installation of the Service. PLDT reserves the right to delay installation works in the event (1) The Customer is required to submit a written notice at least sixtyy (60)(6 calendar
c days
the required civil works, conduits, and in-house wiring have not yet been installed, or in prior to the date of circuit termination stating the reason/s forr such
such request.
reque
reque
equest.
the alternative, start billing for the installed services notwithstanding the Customer’s (2) Pre-termination
ion charge equivalent to 100% of the unr unrealized
zed Mont
Monthly Recurring
inability to use the same owing to its failure to install the required civil works, conduits, Charges (MRC) for the unexpired Contract term m will
will be
b imposed.
sed.
and in-house wiring in a timely manner. (3) In addition, a de-installation charge amounting
amou g to the act expenses incurred
actual total expens
c. Provide the required Uninterrupted Power Source (“UPS”) in each location to ensure the (“De-installation Charge”) will be imposed.d.
uninterrupted power supply necessary for the continuous operation of the Service. The (4) Total pre-termination chargege shall
s be computed
comp as foll
follows:
Customer shall provide electric power from a commercial source connected to the standby ndby
generator required for the efficient operation of PLDT-provided equipment. Total Pre-termination
Pre-term
terminat
term ination
ion Char ge = (No.
Charge (No of months remaining
remain
re ing in the contract
maining
main contr x
d. Provide the interface cables between the PLDT equipment and the Customer-provided omer-provided De-installation
MRC) + Dee-ins
installa
allation
alla tion Charge
rge
equipment.
e. Ensure that no connection, disconnection, movement, and/or alteration of any and all b. Upgrading/Do
Upgrading/Downgrading
g/Downg
g/Do wngrading of Service within the Contract term
wng
equipment and facilities furnished by PLDT are conducted onducted by parties other than the duly (1) Upgradin
Upgrading
ading
adin g within
wi the Contract term is allowed, subject to o an adj
adjustment in the fees
authorized PLDT personnel. payable to PLDT
PLDT for the upgraded Service. However, downgrading
downgradi
rading iss not
radi no allowed within
f. Provide a secure, clean and a well-ventilatedventilated and air-conditioned room suitable for the the Contract
Contract term,
ter unless the Customer er pays
pays pre-termination
ion char
charges
ges computed in
proper and continuous operation of all equipment used in the provision ion of tthe
he Service. accordance
acco ce with
with the following formula:
g. Provide due care to all PLDT-owned equipment installed in its offices off (the
(th “Customer Pre-termination
Pre-terminat
Pre ination charge
inat cha ge = (MRC under the original
char orig Contract - MRC of the t downgraded
ipment” or “CPE”). The Customer shall be liable for any losss or damage to
Premises Equipment” Service) x No.
Serv N off months
mo of the original
al Contract.
Contr
Contr
ontract.
act.
such Customer
tomer Premises Equipment upon completion of installation tion thereof
reof by PLDT unless (2) It is
i unders
derstood
ders tood tha
understood that the Customer iss still
st obli
obligated to pay the MRC for the downgra
downgraded
such loss or damages are directly due to causes causes beyond the Customer’ mer’ss reason
mer’
Customer’s reasonable
ason able control.
reasonable Service
Serv ice for the rema
remainde
inder of the Contrac
inde
remainder tractt term.
trac
Contract term.
h. Ensure that it and its representatives
representativ
atives
atives shall
s not assign, transfe nsfer,
nsfe r, suble
transfer, ssublease,
ublease,
uble ase, charge or
otherwise part with the CPE; neitherr shall sh the Customer
Custome permit any exte extension
nsion of the Service
extensio
nsio 10. Discontinuance of Service
whether or not said aid extension
exte may cause
use dama
damage ge or
o interference ce to
to the
the Service,
Se e, without
w a. PLDT has the option to discontinue
disco
disco
iscontin
ntinue
ntinue the
t Service because
becau of the Customer’s failure to pay
prior writte
itten
itte
writtenn consent
co d approval
and approv
approv
proval off PLDT.
PL the fees due within the period provided for in tthe relevant bill. Subject to one (1) month
i. Provide
ide its own addi
addition
tional
tional protection
additional prote
prote
rotection to its syst
systemem again
a gainst
gain
against st external
e nal attacks/hacks.
attacks/hack
atta hacks. In the
hack priorr writte
prio wr itten notice to the Customer and provided that the Customer continues to fail to
itte
written
eventt of suc
suchh occurrence,
oc Customer’s
, it is the Customer
omer’s
omer rresponsibility
’s respo
esponsib
espo nsibilit
nsib ilityy to investi
ilit investigate
estigate
esti gate the mat
matter
ter with pay the required
requ amount despite such notice, PLDT has the option to discontinue the
the prop
proper
er assistance
a of PLD
PLDT T or its subsidiaries
subsidi
sidiariess and/or
sidi and/or affiliailiates.
ilia
affiliates. Service for non-payment of the t overdue account, as well as other accounts involving other
existing PLDT services
servi which, based on PLDT records, are maintained or owned by, or kept
3. Applicable Prices and Taxes under the samesa Customer’s name. Aside from the outstanding charges of the Customer
a. Prices
es quote
q
quoted
uoted
uote d are
are based
based on initialal network
network
netwo rk design/configuration
desig
desig
esign/co
n/configurat
n/co uration
urat ion pres
presente
presented,
ented, and
ente nd may
may be
b due to PLDT, applicable pre-termination charges shall be imposed, subject to Section 9
subject
ect to change
c depend
pending
pend
dependinging on thehe final
f network configuration
network configurati
con ration
rati on determined
deter
etermined during the hereof.
actual survey.
surve
urvey.
urve y. PLDT
PLDT shall
shal inform the Customer
Custome
Cus tomerr of any cha
tome change in thethe network
netwo
netwo
etwork configuration b. The basis for disconnection of Service will be the stipulated due date in the billing
and seek prior approval for any change change in
cha i price from the originall proposal
pr as a result of
o statement.
the difference between the network netwo
etwork
etwo rk design/configuration
d
design/co
n/config
n/co nfigura
nfig uration presented and the
ura th actual c. The Service is intended for the Customer’s official business use only and not intended for
configuration.
configuratio
ation.
atio n. Should
S the Customer
Custom
stomer
stom er notn approve
appro ve the
pprove t change in initial
ini network national/international resale of voice and/or data. The circuits of the Service will not be
design/confi
onfigura
onfi guration
gura
design/configurationtion and price,
price, PLDT and the Customer shall negotiate nego to achieve a used for any Voice Callback, or any form of Public Switched Telephone Network (“PSTN”)
mutually acceptable
accepta
acc eptable
ble solution.
solution
solution.
tion by-pass operation similar to that of an International Simple Resale (“ISR”) (collectively,
b. Unless
ss otherwise
wise indicated,
ed, the prices quoted in the Proposal are exclusive of the 12% the “Unauthorized Use/s”).
Valuee Added Tax (“ (“VAT
VAT”)/O
VAT ”)/Overseas Communications
(“VAT”)/Overseas Communic Tax (“OCT”). Applicable taxes may d. PLDT reserves the unilateral right to immediately terminate/cancel the Service at any time
applyy for services provided by foreign carriers
c (applies to international services only). and without prior notice should PLDT find any Unauthorized Use or find that the Service or
c. For customers
omers claiming tax exemptions,
exemp the necessary exemption certificates and/or any of the circuits provided therefor are utilized other than for their specified purpose
documentss shall be submitted
submi prior to installation of the Service. and/or in any instance that PLDT finds that any of its materials, wires, equipment, and
d. In addition,
ion, the price shall be subject to fulfillment by the Customer of the special devices, resources and effects are actually being used or have been used by the Customer
conditions (if any are specified in the Proposal) pursuant to which PLDT offered such price. but without, however, securing the prior written consent of PLDT. PLDT also reserves the
Non-fulfillment by the Customer of such special conditions shall entitle PLDT to amend the further right, and also without prior notice, to immediately disconnect and recover its
price of the Service. materials, wires, equipment, and devices and such resources and effects which are found
to be illegally connected and/or attached to PLDT facilities and properties without the
4. Installation and Lead-times knowledge, authority and/or prior written consent of PLDT. Finally, PLDT reserves the right
Installation and activation of the Service shall be based on the mutually agreed Ready For Service to collect monetary compensation due to revenue loss occasioned by such unauthorized
(“RFS”) date as indicated in the Proposal. The projected installation and activation lead time is use and/or operations or to collect from the Customer liquidated damages in the total
determined on the basis of the location of the Customer’s site (whether the site is within or amount of One Million Pesos (Php1,000,000.00), whichever is higher.
outside PLDT’s franchise area) and whether the provision of the Service in the Customer’s site e. In addition to having the Service temporarily/permanently disconnected, the Customer
requires the construction and installation of additional or new facilities. shall likewise be liable to pay pre-termination charges computed in accordance with Section
9.a.
5. Delivery of Equipment; Acceptance of the Service
a. Upon delivery of the CPE to the Customer’s designated site, the Customer shall sign an 11. Force Majeure
Endorsement of Property and Service (“EPS”) form to acknowledge receipt of the CPE. a. PLDT shall not have any liability whatsoever or be deemed to be in default for any delay
b. Upon activation of the Service and conclusion of PLDT’s testing thereof based on PLDT’s or failure in the performance of its obligations under the Contract resulting from acts
parameters, the Customer shall cause its duly authorized or designated representative(s) beyond its control, including without limitation, international system cable faults; acts of
to sign PLDT’s Acceptance of Service Form (“ASF”). If, for any reason whatsoever, PLDT God, acts of nature, such as, but not limited to, typhoon, flood, landslide, earthquake,
shall not hear from the Customer or receive the signed ASF within seven (7) days from tsunami, lightning, a natural disaster of overwhelming proportions; acts or regulations of
date of endorsement of the form, PLDT shall assume that the Service is working, deemed any governmental or supranational authority; war; national emergency; accident; fire;
accepted and billable. PLDT shall therefore take this as commitment on the Customer’s riot; strikes, lock-outs, industrial disputes (whether or not involving PLDT’s employees);
part to pay/settle necessary billing components/charges for the Service as set forth in the epidemic or pandemic.
Proposal. b. In the event of disconnection of Service arising from force majeure, PLDT shall endeavor
c. PLDT’s responsibility shall strictly relate to the Service as described in the Proposal only. to restore the Service as soon as possible, subject to its discretion in the allocation of
PLDT expressly waives liability for claims arising from internal hardware problems and available resources.
software requirements of the Customer.

12. Indemnification 19. Personal Data
The Customer agrees to defend, indemnify and hold PLDT, its directors, officers and employees, PLDT shall, at all times, comply with the provisions of Republic Act No. 10173 or “the Data
free and harmless from and against all liabilities, costs and expenses, including reasonable Privacy Act of 2012,” its implementing rules and regulations, and all other laws and
attorney's fees, related to or arising from: (a) any violation of applicable laws, regulations or
government issuances which are now or will be promulgated relating to data privacy and the
these Terms and Conditions by the Customer (or any party using the Customer’s account, with
or without the Customer’s permission, to access the Service); (b) the use of the Service or the protection of personal information, if and when applicable. PLDT, its officers, employees, agents
placement or transmission of any message, information, software or other materials using the and representative in connection with its performance of the Contract, shall, among others:
Service by the Customer (or any party using the Customer’s account, with or without the
Customer’s permission, to access the Service); (c) negligent acts, errors, or omissions by the a. Process personal data only upon the documented instructions of the Customer, including
Customer’s (or any party using the Customer’s account, with or without the Customer’s transfers of personal data to another country or an international organization, unless such
permission, to access the Service); (d) injuries to or death of any person and for damages to or transfer is authorized by law;
loss of any property, which may in any way arise out of or result from or in connection with b. Implement measures and systems such as clear written guidelines and training modules
these Terms and Conditions, except to the extent that such liabilities arise from the act, for its employees, agents, and representatives, that will enable data subjects to exercise
negligence or willful misconduct of PLDT; or (e) claims for infringement of any intellectual any and all of their rights under the Data Privacy Act of 2012;
property rights arising from the use of the Service, any software, or the Internet. c. Implement such measures and systems that will allow data subjects to exercise their right
to object or withhold consent to further processing as provided under the Data Privacy Act
13. Limitation of Liability of 2012;
In no event shall PLDT be liable for any loss of revenue, business opportunity or business d. Implement such measures and systems that will allow data subjects to exercise their right
advantage, loss of use, interruption of business, any indirect, incidental, special or consequential to access under the Data Privacy Act of 2012;
damages, even if PLDT has been advised of the possibility of such claims. e. Maintain proper records, and provide the Customer access to such records, as will allow
said Customer to comply with the exercise by data subjects of their right to access under
14. Acceptable Use Policy for PLDT Enterprise Broadband Service the Data Privacy Act of 2012;
The Customer shall use the Service in accordance with applicable law, including relevant f. Ensure that the data subjects will be able to exercise their right to rectification,
regulations, ordinances, orders or decrees; and with morals, customs and public policy and shall modification, or blocking of data under the Data Privacy Act of 2012;
ensure that its use thereof shall not adversely affect, interfere with or disrupt the use of the g. Determine the appropriate level of security measures, subject to, and in conjunction with,
Service by other parties or the manner by which PLDT provides the Service or any other services that of the Customer, taking into account the nature of the persona personal information to be
to others. protected, the risks represented by the processing, the size of the organization and
complexity of its operations, current data privacy acy best practices, and cost of security
15. Violation of Acceptable Use Policy implementation;
a. PLDT will respond appropriately in the event that it becomes aware of any Unauthorized h. Implement security measures for data protection (i.e., generally, the physic physical, organization,
Use or use of the Service in violation of the aforementioned Acceptable Use Policy. PLDT and technical security measures res prescribed by the Data Privacy cy Act
Act of 2012 and its
o 20
and its various affiliates and partners reserve the right to monitor bandwidth, usage and implementing rules and nd regulations), including policies for eval evaluation,on, monitoring,
moni and
content from time to time to operate the Service to identify violations of the Acceptable erations and security risks. These measu
review of operations easures may incl
easu
measures include clea
clear written
Use Policy, and/or to protect the network and PLDT users. es, training modules for its employe
guidelines, loyees,
loye
employees, es, agen
agents, and reprrepresentatives, and audit
b. PLDT shall advise the Customer of any inappropriate behavior and take any necessary measures in relation to the (1) collection, on, proc
processing, maintenance,
ng, main
maintena
tenance, and deletio
tena deletion/disposal
corrective action. However, if the Service is used in a way which PLDT, in its sole discretion, of personal data and records; and (2) the e sharing
sharin
sharin
aringg of these
the information,
infor
nformation, especial
nfor especially on the
believes is violative of the Acceptable Use Policy, PLDT may take any immediate responsive specific persons to whom the inf information
informa
ormation may be given
orma access.
n access
ac cess.. Such
cess Su measures shal shall aim
action it deems appropriate. Such actions include, but are not limited to, temporary or to maintain the avai integrity,
availability, integr
tegrity,
ity, and confidentiality of pers personal data, and p prevent
permanent removal of content and the immediate suspension or termination of all or any negligent, unlaw nlawful, or frau
nlaw
unlawful, fraudule
dulent proce
dule
fraudulent rocessing, access,
roce
processing, s, and
and other
other interference, u use,
portion of the Service. PLDT shall not be liable for any such responsive actions and such alteration,
disclosure, alte
alterati
ration,
rati on, loss, and destruction
d destru
de structio
stru ction of personal data;
ctio
acts shall be without prejudice to any action available to PLDT under these Terms and Implement
i. Implemen
ementt reason
emen reasonable
reasonable and appropriate organizational, physica
ason physical,
sical, and
sica nd technical
t measures
measure
Conditions, the law or in equity in order to recover any and all damage/s suffered by PLDT intended for the protection of personal information against any acci accidental or unlawful
unlawf
arising from the violation of the Acceptable Use Policy. icy. destruction,
ion, alt
alteration, and disclosure, as well as against any othe otherr unlawful
lawful processing, or
unlawf
unlawf
c. PLDT reserves the right to investigate suspected cted violations of the Acceptable Use Policy, for such other er purposes
p as may be required under the Data a Privac
Pr ivacyy Act
ivac
Privacy Ac of 2012 or any
including the gathering of information from rom the user or users involved and the complaining other applic
othe plicable
plicable law or regulation;
applicable
nation of any information on PLDT’s servers
party, if any, and the examination servers and network. Implement
j. Impl
Implemen reasonable
ementt reason
emen re asonable and appropriate mea
ason measures
sures to protect personal
measure
sure persona information
sonal inform
sona formation against
form
During an investigation, PLDT may suspend the Service of the Customer Custome
tomerr and
tome and the
th Customer natural dang
natu dangers such as accidental loss ss or
or destruction,
de and human uman dangers such as
hereby authorizess PLDT to cooperate with (i) law investigation investigatio
ation authorities
atio author
thorities in the
thor unlawful acc
unla access,
ess, fra
fraudulent misuse, unlawful wful des
destruction, alteration, and contamination;
ation of suspected criminal violations, and (ii) system admi
investigation administ
nistrato
nist rators of other
rato
administrators k. Ensu
Ensure that its emplemployees,
employee
oye s, agents, and rrepresentatives
sentatives who are involved in the p
nd represent
sent processing
rnet service providers or other network
internet ork or computing
c facilities in order
order to enforce the personal
of perso
ersonal info
erso information
informat
rmation
rmat ion oper
operate and hol hold per
personal information under stri strict confidentiality.
Acceptable Use Policy. Such operati ration may incl
rati
operation include PLDT providi viding
vidi
providingng the
the username,
usern
usern
sername, IP This obl
obligation shal continue
shall contin
ntinue
ntinue even
e after their transfer to anot
afte another position or upon
address, or other identifying information
informatio
ation
atio n about
about the Customer.. Upon Upon termination
termi
termi
erminati
nation of an
nati terminat
term ination of their emp
inat
termination employm
loyment
loym
employment ent or contr
ccontractual
ontractual relations;
ontr
account, PLDT T is authorized
authori
aut horized to delete
hori e any
any files,
fi programs, data
pro ata and e-mail
mail messages
mes engage
l. Not to engag
e ngage another processor without prior instru
ngag instruction from the Customer: Provided,
associated
ed with
with such account.
account
ount..
ount that any suc
such arrangement shall ensure that the same obligations for data protection under
this doc
docume
ument are implemented, takin
ume
document taking into account the nature of the processing;
16. Representations and Warranties m. In case
ase of data breach, prom promptly notify the Customer within twenty-four (24) hours or
Each partyty repre
rrepresents
epresents and warrants to the other
epre her party
party that:
that: earlier from the time of discovery, to enable said Customer to notify the National Privacy
a. It iss a corporation
corp duly organized and validly ly existing
exist
exist
xisting
ing under
under the
the laws
laws of
of the
th Republ
public off the
publ
Republic th Commission and tthe affected data subject or Customer within the period prescribed under
Philippi
ippines
ippi nes and has all the legal
Philippines legal power
po and auth
authoriority to exe
ori
authority execute
cute thi
thiss Agreement
Ag ent and d to the Data Privacy Act of 2012, when sensitive personal information that may, under the
carryy out
ou the terms, conditions and provisionsprov ns hereof;
hereo
hereo
ereof;f; circumstances, be used to enable identity fraud are reasonably believed to have been
circ
b. The Contract
Contract constitutes
constit
stitutes
stit utes a valid,
valid
valid
alid,, legal
le bind
and binding obli
obligation, enforcea
enfo rceable in accordance
rcea
enforceable acquired by an unauthorized person, and the Customer, PLDT, or the National Privacy
with its terms; Commission believes that such unauthorized acquisition is likely to give rise to a real risk
c. There are no actions, suits or proceedings proce
roceedin
roce edings pendi
edin ending,
endi
pending,ng, or to its knowledge, threatened, of serious harm to any affected data subject or Customer;
against or affecting it before anyy court court or administrative
a
administr
istrativ
ative
ativ e body
bo or arbitral tribunal that might n. Promptly inform the Customer, if, in its opinion, any instructions of the Customer violates,
adverselyy affect
affect its ability to meet and car carry out its obligations under the Contract; or may be construed to violate, any provision of the Data Privacy Act of 2012 or any other
d. The execution
executio
exec ution
utio n and delivery
and delive
delivery
live ry of
o the e Contract
Co has been duly aut authorized by all requisite issuance of the National Privacy Commission;
orate
corporate e action,
action
action
tion, and will not ot contravene
contr
contr
ontravene any provision of, or constitute a default under, o. Assist the Customer in ensuring compliance with the Data Privacy Act of 2012, its
agreem
reement
reem
any other agreement ent or instr
iinstrument
nstrume
nstrument to which it is a partyp or its property may be bound. implementing rules and regulations, other relevant laws, and other issuances of the
National Privacy Commission, taking into account the nature of processing and the
17. Non-Waiver information available to PLDT;
nforce compliance wi
Failure to enforce with any term or condition of the Contract will not constitute a p. At the choice of the Customer, delete, destroy, or return all personal data to the former
after the end of the provision of services relating to the processing: Provided, that this
waiver of such term
erm or ccondition of the Contract or the right to subsequently enforce such term
includes deleting or destroying existing copies unless storage is authorized by the Data
or condition in the future. Privacy Act of 2012 or another law;
q. Make available to the Customer all information necessary to demonstrate compliance with
18. Governing Law, Venue of Suits, Attorney’s Fees the obligations laid down in the Data Privacy Act of 2012, and allow for and contribute to
a. The Contract shall be governed by and construed in accordance with the laws of the audits, including inspections, conducted by the Subscriber or another auditor mandated by
Philippines. the latter; and
b. In case any dispute arises in connection with these Terms and Conditions, the Parties shall r. Include all the foregoing in the privacy and security policy of PLDT
promptly meet and exert best efforts towards an amicable settlement of the dispute in (http://www.pldt.com/privacy-policy).
good faith. In the event such dispute is not resolved amicably within a period of thirty (30)
days from the date of its occurrence, the same may be resolved through legal action. CONFORME:
c. In the event of suit, venue shall exclusively be in Makati City, Metro Manila. In the event I/We agree to subscribe to PLDT’s Enterprise Broadband Service
that either party is compelled to seek judicial relief against the other party in order to and agree to be bound to PLDT’s Terms and Conditions as stated above.
enforce any or all of its rights under these Terms and Conditions, the erring party, as Company Name Witness:
determined by the proper court, shall, in addition to any other damages that may be By:
awarded by the court, hereby agrees to pay an amount equivalent to twenty-five percent
(25%) of the amount claimed by the aggrieved party but shall in no case be less than Fifty ________________________________ ________________________________
Thousand Pesos (P50,000.00), as and by way of attorney’s fees, apart from the costs of Customer Name Relationship Manager Name
litigation and other expenses which the law allows the aggrieved party to recover from the Company Position
erring party.
Date:

GLOBE BROADBAND & LANDLINE BUSINESS APPLICATION FORM
Globe Business is the enterprise Information and New Application
Communications Technology arm of Globe Telecom, Inc. Existing Subscriber (Account #: 000000000000000)
Innove Communications, Inc. Please attach to the corresponding product form.
(A wholly owned subsidiary of Globe Telecom, Inc.)
I. INFORMATION FOR BROADBAND & LANDLINE SERVICES

Business DSL Standard Business LTE Standard Business DSL Premium
FIXED BROADBAND
1 Mbps, Data only 3 Mbps, Data with Voice Bundle 10 Mbps, Data with Voice Bundle
3 Mbps, Data only 5 Mbps, Data with Voice Bundle 15 Mbps, Data with Voice Bundle
2 Mbps, Data with Voice Bundle 7 Mbps, Data with Voice Bundle Others
VAS
Usage Boost Additional Data Lines Additional Storage Others
Additional 1 Static IP Address Google Apps License (# of licenses) Google Vault
Additional 5 Static IP Addresses Domain Name Registration Google Apps Set up and Training
MINIMUM COMPUTER SPECIFICATIONS:

DO YOU OWN A WORKING PC? YES NO
PC Macintosh
*EMAIL AND USER DETAILS
Please specify three (3) choices for your USER ID. This will be used by our PowerPC-based Macs (Power Mac, iMac, eMac,
Processor Pentium 1 or higher or AMD Mac Mini, Powerbook, iBook) or Intel-based Macs
system to identify your account. Your USER ID must be a minimum of 5, Athlon equivalent
maximum of 8, ALPHANUMERIC character combination in lower case (Mac Pro, iMac, Mac Mini, MacBook, MacBook Pro)
format. Your unique USER ID will serve as your personal email account.
Memory At least 256 MB, recommended 1 GB At least 256 MB, recommended 1 GB
(EX: User ID – username; email address – username@globelines.com.ph)
Hard Disk At least 5 GB, recommended 40 GB At least 5 GB, recommended 40 GB
User ID 1: Optical Drive CD ROM / DVD Drive
CD ROM / DVD Drive
User ID 2: Network Connectivity Ethernet LAN Card Ethernet LAN Card
User ID 3: Netscape Navigator 5 or Safari, Mozilla Firefox or
Internet Browser
* Not available at all plans.
Explorer v.5 and up Explorer v.5 and up
LANDLINE
Wired Landline (LEC) Postpaid Plus Others
TYPE OF LANDLINE TYPE OF TELEPHONE SET ADDITIONAL FEATURES FOR DIRECT LINE SERVICE CHARGES
Free With Additional Fee AMOUNT (PHP)
Direct Line Basic Telephone Model
NDD Activated Caller ID One-time fee (installations, etc.)
Centrex Telephone w/ Caller ID IDD Activated Call Waiting
Phone Lock 3rd Party Calling Down Payment
Analog Trunkline No Need for New
Telephone Last Call Memory Call Forwarding
Others, pls. specify Others, pls. specify Advanced Payment
Others, pls specify
CPE Rental
VAS Payments
Others
CONTRACT TERM 12 Months 24 Months 36 Months
PROVISIONS:
1. Only one active session per Globe Broadband account is allowed. This means that in order to use the Globe Broadband username for Wi-Fi connections at WIZ hotspots or dial-up connection
from any landline phone, the Globe modem in the installation address must be turned off.
2. The service shall be available and effective for a minimum subscription period corresponding to the minimum subscription period written in this agreement, and commencing on the date of
installation of the Service and acceptance by the Subscriber. After the minimum subscription period, this agreement is deemed automatically renewed and shall continue on a month-to-month
basis until terminated by notice in accordance with the provisions of the Service Agreement.
3. Should the Subscriber choose to terminate or cancel the services before the expiration of the minimum subscription period, the Subscriber in addition to paying all outstanding dues, have the
following obligations to Innove:
a. Pay PHP 2,500 - for Wired Landline only subscription.

b. Pay the equivalent to 2 months MSF - for Wired Broadband only subscription.
c. Pay remaining balance of lock in period - for Fixed Wireless Broadband only subscription.
d. Pay both PHP 2,500 and equivalent to 2 months MSF - for Wired Bundled Service.
e. Pay remaining balance of lock in period - for Wireless Bundled Service.
f. Pay remaining balance of lock in period - for services acquired during a promotional offer.
g. Wired or Wireless Broadband Subscribers should also return the customer premise equipment (CPE) in good condition.
4. Peer-to-Peer (P2P) download speed is restricted to a maximum of 20% of the subscribed maximum speed regardless of type of plan. Should the subscriber use the Service beyond the allowable
parameters as provided herein in violation of the Acceptable Use Policy (AUP), then INNOVE reserves the right to limit the Subscriber’s service.
5. Other conditions
Unless overridden by a statement on this Service Annex, all other conditions to Innove Broadband Service and Landline Service are stipulated in Master Service Agreement for Services of
Innove Communications, Inc. and Innove Acceptable Use Policy (AUP) & Fair Use Policy (FUP).
II. SUBSCRIBER’S DECLARATION

I hereby confirm that the above information is true and correct and that I have fully understood the Provisions, Terms and Conditions and Acceptance Use Policy (AUP) and
Fair Use Policy (FUP) of my subscription to Globe Landline and/or Globe Broadband as explained to me by the Account Manager/Customer Service Representative who is present
by voluntarily affixing my signature hereunder.
III. FOR GLOBE’S USE ONLY
Product / Promo ID:

Installation Instructions:
Sold by: Sales Referral Others
GPS GTBC
Credit Evaluation Evaluated by: Signature: Date:
Salesman ID:
Name / Business Name:
III. FOR GLOBE’S USE ONLY
-------------------------------------------------------------------------------------------------------------------------------------------------------------
Sold by: Signature: Date: Approved by: Signature: Date:
Facility Reservation: Order Management: Payment Details:
Date Reserved: Work Order No.: Advance Monthly Service Fee:

Cabinet Name / No.: Aps. No.: Installation Fee:
BTS / Node: Assigned Telephone No.: Device Fee:
Reservation No.: Account No.: Other Charges:
Reserved by: Data Encoded: Total:
Encoded by:
© 2015 Globe Telecom, Inc.

MASTER SERVICE AGREEMENT FOR SERVICES
Globe Business is the enterprise Information and
OF INNOVE COMMUNICATIONS INC.
Communications Technology arm of Globe Telecom, Inc.
Innove Communications, Inc.
This Agreement governs the terms and conditions of provision of fixed line telephone and/or internet service and/or Value Added Services
(the Services) to the Subscriber. This agreement embodies all the agreements of the parties and supersedes any and all prior written and
oral agreements and representations. INNOVE COMMUNICATIONS, INC. (“INNOVE,” a wholly-owned subsidiary of Globe Telecom, Inc.)
reserves the right to adjust, modify or amend these terms and conditions as the needs of the Services may require, with due notice to
Subscriber.
1. Term of Agreement – This Agreement shall be effective for an initial term of one (1) year, the Minimum Subscription Period (“MSP”).
Upon the lapse of the MSP, this Agreement shall be deemed automatically renewed and shall continue on a month-to-month basis
until terminated by notice in accordance with the provisions of this Agreement.
2. Coverage of Agreement – This Agreement shall cover Services as described in Service Order Agreement (“SOA”).
In case of special promotions, a separate document setting forth the terms and conditions of such special promotion may supersede or
supplement this Agreement.
3. Application for Service
a) INNOVE shall process Subscriber’s application for Services only if he signs this Agreement and attaches all of the required
documents for credit evaluation.
b) Approval of applications shall be at INNOVE’s sole discretion. INNOVE reserves the right to disapprove any application based
on the required documents submitted. INNOVE shall not be required to give any reason for disapproving any application.
Subscriber acknowledges that he has no cause of action for the disapproval of his application.
4. Installation/Activation
a) Prior to the installation of service, the applicant shall pay the installation and connection charges itemized in the SOA provided
by INNOVE to the Subscriber.
b) Line & service activation shall take place on a specific date determined by INNOVE after the installation shall have been
completed & tested.
5. Rates and Charges; Deposit
a) Monthly Rates – INNOVE shall charge the Subscriber for his usage of the Services in accordance with the rates approved by the
National Telecommunications Commission (NTC) and as indicated in the SOA. Billing shall commence upon activation of the
Service. In the event of any adjustment in rates, INNOVE shall charge the Subscriber the adjusted rate upon the effectivity of
the order of the NTC approving the same.
b) Deposits – Please refer to the respective Service Order of the subscribed Service.
6. Billing and Payments
a) Due Dates – Subscriber shall promptly pay all charges, fees, costs, rentals or such other sums due as reflected in the official bill
of INNOVE on or before the due date specified therein without need of any demand.
b) Place of Payment
i. All payments of bills which are not overdue shall be made to INNOVE at its Globelines Payments & Services Centers or
through such other agents as shall be authorized by INNOVE. INNOVE shall not be bound to honor payments made to
persons or entities or at places not authorized by INNOVE.
ii. Settlement of bills which are overdue shall be made only at Globelines Payments and Services Centers in full and under such
terms and conditions as INNOVE may impose. INNOVE’s legal right and cause of action related to the collection of the
entirety of such sums, penalties and other damages which the delayed payment shall have caused shall not be affected by
payment, whether in full or in part, of the bill.
iii. INNOVE shall send billing statements to Subscriber’s billing address as indicated on this form. The Subscriber shall inform
INNOVE in advance & in writing of any change in the Subscriber’s billing address. INNOVE shall not be responsible for the
consequences of the Subscriber’s inability to receive bills & make payments resulting from the Subscriber’s failure to
timely notify INNOVE of any change in address.
c) Penalty Interest – In the event of failure by the Subscriber to pay on or before the due date specified in the billing invoice, legal
rate of interest shall be imposed on all overdue amounts, without prejudice to INNOVE’s right to pursue any other legal action
which INNOVE may deem necessary to protect its interest.
d) Application of Payments – All payments shall be applied first to the penalty interest, then billings in arrears and the balance if
any, to the current obligation. Any excess payment in respect of one billing may be used by INNOVE to offset outstanding
charges, fees, costs, rentals or any other sum due in another bill of the Subscriber or credit it to the next month’s bill.
e) All complaints or questions on billings shall be made by way of a written complaint and duly filed by Subscriber or his
authorized representative at the Globelines Payments & Services Centers. Such complaints shall be filed within ten (10) days
from receipt of the questioned billings; otherwise, the billing shall be deemed accepted, final and conclusive against the
Subscriber.
f) INNOVE reserves the right to suspend or disconnect the Services after notice is given to the Subscriber should the latter fail to
pay all sums that are due INNOVE under this Agreement. Reconnection shall be at the sole discretion of INNOVE and shall be
subject to such terms and conditions as may be imposed by INNOVE, including the payment of reconnection fee.
7. Credit Limit
a) Each Subscriber shall be assigned a credit limit, which limit shall include a limit on usage for both domestic and international
telephone service usage and/or Internet package and/or Value Added Services when applicable. INNOVE may render an interim
billing even before the billing cycle, in the event the Subscriber exceeds his credit limit. Should the Subscriber fail to make
payment within forty-eight (48) hours of receipt of the interim bill, or should INNOVE be unable to serve the interim bill on the
Subscriber because the Subscriber is unreachable at the billing address which he has last registered with INNOVE, then INNOVE
may re-direct the Services until payment is made by the Subscriber and his available credit limit is restored.
b) INNOVE reserves the right to refuse any request for increase in the credit limit or to require as a condition for increased credit
limit, additional deposit or revised billing cycle.
8. Services Modifications and Adjustments
INNOVE shall charge the applicable administrative fees to cover internal processing of requests for Service modifications initiated and
requested by Subscriber, including but not limited to, transfer of ownership, change of telephone number, increase/reduction/modification
of the Services, reconnection, and other modifications related to the Services. INNOVE shall inform Subscriber of the applicable
administrative fees prior to executing the Service modification.
9. Special Facilities and Installations; Alterations to Existing Services
a) In the event of additional wiring, cabling and trunking where the nature of Service to be provided to the Subscriber requires the
installation of wiring, conduits, cabling or other service equipment not ordinarily provided to single-line residential subscribers,
or where the premises in which the Subscriber is located or wishes to locate his telephone requires cabling, wiring or other
services not provided in the standard installation package of INNOVE, INNOVE’s staff and/or authorized agents shall decide on
the route of wiring or cabling in the Subscriber’s premises, and INNOVE shall not be obliged to utilize trunking or conduits
provided by the Subscriber. INNOVE and the Subscriber shall agree on the shouldering of costs for such additional installation
as a pre-requisite to the commencement of installation.
b) In the provision of PABX and other electronic telephone traffic handling facilities, or other equipment related to the telephone
service which are dependent on an external power supply, INNOVE may, if it deems the same necessary request the Subscriber
to provide at his own expense the main power supply for the equipment connected to the telephone line, in accordance with
INNOVE’s requirements.
c) If in the opinion of INNOVE the Subscriber’s existing facilities are inadequate to cope with his telephone traffic and/or likely to
cause congestion in INNOVE’s telephone network, INNOVE shall advise and the Subscriber shall promptly comply with such
advice to upgrade the existing facilities to cope with such telephone traffic, at the Subscriber’s own expense.
d) INNOVE reserves the right to decline to provide the Services when installation and/or maintenance difficulties are anticipated
without the provision of special facilities or power supply until such time that the Subscriber provides the cabling (such as
conduit, pipe, etc.) requested by INNOVE or INNOVE is able to provide the same and the Subscriber and INNOVE shall have
agreed on an arrangement for shouldering the costs thereof.
e) INNOVE may, with prior notice to the Subscriber and without charging the Subscriber any fees, make any alteration to its
Services, if INNOVE considers such as necessary and desirable in the interest of public service. INNOVE shall not be liable for
any loss or inconvenience to the Subscriber resulting there from. Similarly, INNOVE shall not be liable for any damage, whether
direct or indirect, actual or consequential, or otherwise, for any interruption or failure in service due to causes beyond the
control of INNOVE. INNOVE shall not be liable to the Subscriber or to any third party claiming from or through the Subscriber
for any damage, loss or injury, to persons or properties however arising occasioned by the equipment or any part thereof.
f) INNOVE reserves the right to terminate the Service at premises which are unauthorized or unsafe.
10. Customer Premises Equipment and Internal Wiring
a) The Subscriber shall provide his own facilities such as wiring and sockets within his premises according to INNOVE’s
specifications and guidelines based on NTC’s Code of Practice. The Subscriber may request INNOVE or any of the NTC’s
registered contractors/individual installers to provide the internal wiring and sockets at the Subscriber’s expense.
b) Only type-approved telephone and/or Internet equipment shall be permitted for connection to INNOVE’s network. The
Subscriber shall ensure that INNOVE’s prior written permission is obtained before connection of other type-approved
equipment to INNOVE’s network. Type-approved telephones and/or internet equipment refer to those equipment supplied by
the holder of INNOVE’s Type Approval Certificate or his appointed agent(s).
c) The Subscriber shall ensure that the equipment is installed, maintained and operated in a proper manner so that no
interference is caused to INNOVE’s Service and network and the safety of INNOVE’s staff or authorized agents and the public
are not endangered. INNOVE shall not be responsible for ensuring the compatibility of other equipment that subscribers may
decide to connect to INNOVE’s provided equipment.
d) The Subscriber shall not make any adjustments, modifications or alterations to the equipment including the incorporation of any
equipment or accessory without prior written approval of INNOVE and if, in the opinion of INNOVE, alterations or additions to
the equipment are deemed necessary, INNOVE shall direct and the Subscriber shall his own expense carry out such alterations,
modifications or additions.
e) The Subscriber shall strictly comply with and ensure compliance with all instructions/notices given by INNOVE or NTC from
time to time regarding the use and installation of the equipment. The Subscriber shall undertake to promptly disconnect the
Subscriber owned equipment and wiring not provided by INNOVE from the telephone network if requested by INNOVE to do
so at any time.
f) INNOVE may charge the Subscriber for the cost of responding to a maintenance request at the Subscriber’s premises if it is
ascertained that the cause of the problem is attributable to the Subscriber’s equipment and internal wiring.
g) The Subscriber is responsible in keeping the telephone and/or modem equipment in good condition, fair wear and tear excepted.
The Subscriber shall exercise all due diligence to maintain the telephone and modem units and other equipment, if any, provided
by INNOVE or its authorized agent, including cleanliness and protection of the same from pests, insects and rodents. Subscriber
shall promptly report to INNOVE any damage or malfunction of any telephone and/or modem unit or other equipment, if any.
Subscriber shall not attempt to make any repairs on any telephone and/or modem unit or any of the equipment provided by
INNOVE. INNOVE shall not be responsible for any damage to the telephone and/or modem units, or for the voiding of
warranties on repair in the case of units acquired by the Subscriber through outright purchase, which may be caused by
Subscriber’s own attempt at repairing or causing the repair of such damage to wiring or sockets by persons unauthorized by
INNOVE.
h) INNOVE shall not be liable for any delay or interruption in or failure to provide or restore the Services caused by or attributable
to Subscriber’s equipment and facilities or any service provided by another person or entity.
11. Telephone Numbers
Telephone numbers are randomly assigned by INNOVE in accordance with the numbering plan assigned by the NTC and the Subscriber has
no property right to the telephone number assigned to him. INNOVE reserves the right to alter and/or allocate any telephone number of,
or to the Subscriber at any time without being liable for any loss or inconvenience attributable to the change/allocation of the telephone
number whatever may be the cause for the change/allocation.
12. Assignment or Transfer of Ownership or Rights: Transfer of Location of Telephone and/or Internet Service
a) A Subscriber shall not, without INNOVE’s prior written consent and the filling up of appropriate service modification request
with INNOVE, assign this Agreement or any right, interest or benefit herein, transfer or cause the transfer of the location of the
telephone and/or modem, sub-lease the premises in which the telephone and/or modem is located, mortgage or hypothecate
the telephone and/or modem or allow any person to share in the use and benefits of the Services or of this Agreement,
whether for consideration or not.
b) In the event INNOVE discovers that Subscriber has caused any of the foregoing without INNOVE’s prior written consent,
INNOVE reserves the right to immediately terminate the Services without any obligation whatsoever to provide service to the
transferee or mortgagee, or honor any agreement between the transferor and the transferee, or to impose such terms and
conditions as it may deem fit, including the terms and conditions of this Agreement, for the reconnection or continuation of the
Services to the transferee.
c) Subscriber shall continue to be liable for all charges for the use of the Services until he has personally notified INNOVE and
INNOVE has approved such transfer or alternative arrangement. Subscriber shall indemnify INNOVE for all sums for which it
may be liable arising from its refusal to render service to the unauthorized transferee.
d) Furthermore, in the event INNOVE opts not to execute a new agreement with the transferee, Subscriber shall indemnify
INNOVE against all expenses incurred in respect of removing any wires or posts used solely for the Services.
13. Responsibility of Subscriber
a) Ensure that the telephone service shall not be used at any time to make calls which cause or may cause irritation, annoyance,
embarrassment, harassment, vexation or nuisance of any kind whatsoever to others;
b) Use all telephone and/or modem equipment and instruments installed by INNOVE on the Subscriber’s premises in a proper
manner;
c) Obtain the written approval of INNOVE whenever he contemplates using the telephone Services as part of another
telecommunications service, or as a medium for promotion, publicity for any campaign for whatever purpose, of whatever
nature, by whatever name called which is likely to generate a change in the telephone traffic in excess of his normal daily
usage of the service, and/or likely to cause congestion in INNOVE’s telephone network;
d) Keep equipment provided by INNOVE, if any, in good condition (fair wear and tear only excepted) and be fully responsible for
any loss or damage to INNOVE’s equipment in his premises whether the same be caused by fire, theft, vandalism, accident,
fault or negligence by the Subscriber or other persons or otherwise. The cost of the repair rendered necessary thereby or the
cost of replacement of lost equipment shall be paid for by the Subscriber;
e) Promptly report to INNOVE any problem with or damage to his fixed access unit, telephone and/or modem or telephone
and/or Internet line and any circumstance or any act of other persons which may or which the Subscriber has reason to believe
will cause damage to the telephone and/or Internet lines or other instruments or equipment of INNOVE;
f) Permit INNOVE’s staff and/or authorized agents at all reasonable times to enter his premises and every other place under his
control through or over which any part of the equipment, or wire accessories pass or to which any part of the equipment, or wire
or accessories is/are fixed for the purpose of inspecting, testing, examining or altering INNOVE’s equipment and/or ability to
deliver the Services;
g) Ensure that it shall not allow the telephone, telephone line and/or modem to be tapped, operated through a remote station, or
messages transmitted therein to be in violation of existing law except by an answering machine which duly notifies the caller of
the fact that the message is recorded.
h) Subscriber shall not cause or allow the extension of such telephone lines except with the prior written consent of INNOVE, not
allow INNOVE’s telephone lines to be connected to a PABX without prior consultation with and written approval of INNOVE;
i) Exercise full control and responsibility for the use of and for all telephone calls originating from the telephone unit and number
assigned the Subscriber. Subscriber therefore agrees and acknowledges that all telephone calls made from the unit and number
assigned to him shall, absent concrete proof produced by the Subscriber of any specific fraud perpetrated by INNOVE on his
telephone unit or line, be conclusively presumed to be his or authorized by him and his accountability and obligation to INNOVE;
j) Subscriber shall obey all applicable laws relating to the Services and shall:
i. abide by generally accepted standard of conducts and usage of Services;
ii. not engage in any other activity that threatens the integrity of any network system;
iii. ensure that his use of the Services does not improperly restrict, inhibit or degrade any other Subscriber’s use of the Services
nor represent an unusually large burden on the network itself as determined by INNOVE upon its sole discretion or does not
improperly restrict, inhibit, disrupt, degrade or impede INNOVE’s ability to deliver and monitor the service, backbone,
network nodes and/or other services;
iv. not provide Internet Access to other third party through dial-up connection, host shell account over the Internet, provide
e-mail or news service, or send a news feed;
v. not engage in any activity that may constitute transmission of voice or telephone calls using Voice Over Internet Protocol
(VOIP).
vi. For either user
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subscribed network or when the circumstance warrants an update to a multi-user.
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covered premises, Subscriber shall likewise obtain INNOVE’s written consent for any possible upgrade.
vii. Subscriber shall provide true, correct and complete information as may be required by INNOVE.
14. Representations and Warranties
a) INNOVE shall endeavor to provide the Services reasonably in accordance with industry standards.
b) INNOVE does not warrant that the Services shall be interruption or error-free. The use of the Services, any information
available and/or accessed to the Services and any security features provided for the Services shall be at Subscriber’s sole risk.
INNOVE disclaims all warranties, either expressed or implied, including, without limitation, any warranties of merchantability
or fitness for a particular purpose, or non-infringement.
c) INNOVE is not responsible for loss of data. The Services are not intended to be the sole back-up location for any data.
Subscriber is responsible for backing up his own data files to a location other than the Service. Subscriber agrees that this
Service comes with no warranty and is on an “AS IS” and “AS AVAILABLE” basis only. Subscriber assumes all the risks
associated with accepting the Services.
d) Subscriber represents and warrants that he has not represented to any third party that INNOVE has made any warranty or
representation of any kind with respect to the Services.
15. Indemnification/Limitation of Liability
a) Subscriber shall defend and hold INNOVE free and harmless from and against all claims, demands, actions, causes of action,
judgment, cost and reasonable attorney’s fee and expenses of any nature for any damage of any kind arising from or related
to any use of Services whether such use was by Subscriber or any party irrespective of whether Subscriber has authorized or
has known about such usage, or arising from any breach by Subscriber of the terms and conditions of this Agreement, or
otherwise arising under or related to this Agreement.
b) In no event shall INNOVE be liable for any unauthorized access by a third party to Subscriber’s network or data resulting to
Subscriber’s loss of profits or data or any incidental, special, exemplary or consequential damage.
c) Subscriber acknowledges that the Services may be deactivated, suspended, disconnected, or interrupted due to various reasons
or causes beyond INNOVE’s control including but not limited to force majeure or acts of God, power and equipment failure or
acts of omissions on the part of a third party. Accordingly, INNOVE shall not be liable for any claim, liability, or damage whether
direct, indirect, consequential or special, including but not limited to loss of opportunity, anticipated profits or other economic
gains.
d) Subscriber shall be fully responsible for all claims and suits for damages to property or any injury or death to any person or
persons resulting from the operation or malfunctioning of the equipment, his power supply or any other cause whatsoever, or
failure or delay of INNOVE’s system caused by such Subscriber-supplied equipment, or for failure in establishing connection
between Subscriber and other party or parties whatsoever because of such equipment.
e) INNOVE’s maximum liability for any damage arising out of or in any way related to this Agreement shall be limited to an amount
equivalent the monthly service fee.
16. Termination
a) By the Subscriber – The Subscriber may terminate this Agreement by filling-up at Globelines Payments & Services Centers a
written notice of termination at least one (1) calendar week prior to the intended effectivity of such termination. However, if
the Subscriber chooses to terminate or cancel the Services before the expiration of the MPS, Subscribers will be subject to
Clause 7 of the SOA.
b) By INNOVE – INNOVE reserves the right to terminate this Agreement and disconnect Service to the Subscriber, without
liability whatsoever to said Subscriber, if:
i. The charges, fees, costs, rentals, or any other moneys payable under this Agreement or any other agreement, including any
agreement between the Subscriber and another party whereby INNOVE derives pecuniary or other benefit and/or acts as
billing and/or collecting agent for such other party, are not paid;
ii. The Subscriber has otherwise breached any of the terms herein contained or performs acts otherwise prejudicial to INNOVE;
iii. The Subscriber fails to make deposits when required;
iv. The Subscriber shall be adjudged bankrupt, insolvent, or be subject to a petition for suspension of payments or receivership,
or if he makes any composition or arrangements for the benefits of his creditors;
v. The Subscriber has provided any particular or information which is incorrect, false or incomplete;
vi. The Subscriber resells or uses the Services in violation of existing laws or for an illegal purpose or the Subscriber uses the
Services to conduct service such as international simple resale (ISR), authorized audiotex or as part of a ringback, dialback
or similar operation, or avails of ringback, dialback or similar services utilizing the telephone issued by INNOVE, no matter
how short, be it temporary or permanent, whether or not for value.
vii. Any law enforcement body objects to the provision of telephone and/or Internet service to the Subscriber or an
enforcement body advises INNOVE that the telephone and/or Internet service provided by INNOVE to the Subscriber has
been or is being used in violation of the law, or that it has reasonable ground to believe that such telephone and/or Internet
service will be used in violation of the law;
viii. The Subscriber is engaged in any act which defrauds or tends to defraud INNOVE, whether the same is
punishable under law or not.
17. Subscriber’s Liability on Termination
a) Subscriber shall from the date the notice of termination of this Agreement is given, be responsible for the safe custody of all
properties of INNOVE until such time that they are collected by INNOVE’s staff or authorized agents or surrendered by the
Subscriber to INNOVE’s staff or authorized agents. Subscriber shall allow INNOVE’s staff or authorized agents to enter his
premises where the equipment is installed and to remove said INNOVE properties.
18. BYPASS
a) Subscriber shall use the INNOVE facilities and/or INNOVE services provide only for the purpose herein stated and shall not use
the same to conduct any service such as callback, unauthorized audiotex, international simple resale (ISR), and other analogous
services which are prohibited in the Philippines, or which operation or service constitutes a bypass defrauding INNOVE and/or
its interconnect partners the rightful access charges and other interconnect revenues.
b) In the event that Subscriber uses INNOVE’s facilities and services for any illegal or unauthorized service including but not limited
to those enumerated above, Subscriber shall immediately compensate INNOVE upon demand an amount equivalent to the
prevailing access and hauling charges or the appropriate revenue share (as agreed to be payable by INNOVE pursuant to its
Interconnection Agreement, or any amendment or renewal thereof, with its Interconnect Partners) at the time the bypass was
committed plus 50% of the total bypass compensation charges. Such bypass compensation shall be payable, without limitation,
from the time the bypass activity was conducted by the Subscriber until its discovery by INNOVE and the complete payment
thereof by the Subscriber, and such bypass compensation shall be computed from the time the bypass occurred or was
discovered, whichever is earlier, until the actual cessation of bypass. INNOVE shall likewise pass on, and Subscriber agrees to
accept and immediately pay, all other claims and damages by INNOVE’s Interconnect Partners who may have been affected,
directly or indirectly, by the unauthorized service.
c) The foregoing notwithstanding, INNOVE may, in the event of any violation of this provision, and in addition to its right to
demand by-pass compensation, immediately and without need of notice to the Subscriber, terminate this Agreement and
disconnect or deactivate any of the interconnecting trunks or interconnection facilities for the purpose of severing the
interconnection. INNOVE shall not be liable to offending Subscriber for any liability, loss or damage whatsoever, in such a case.
d) The foregoing is without prejudice to any civil or criminal action that INNOVE may have under the law or to INNOVE’s claim for
any and all damages that INNOVE may suffer by virtue of any illegal and/or prejudicial acts of Subscribers and which INNOVE
is entitled to claim under the law and equity.
19. Miscellaneous
a) Abandonment of Location of Telephone and/or Internet Service – If the Subscriber vacates the premises or when/if INNOVE
finds that the said premises is no longer occupied by the Subscriber, INNOVE reserves the right to summarily terminate the
Services, without being liable to the Subscriber in damages or otherwise, and also without prejudice to INNOVE’s other rights
under this Agreement.
b) Required Disclosure – INNOVE shall respect and comply with any and all laws, orders of the courts of law, government or law
enforcement agencies and regulatory authorities, requiring disclosures of information regarding the Subscriber’s account.
Subscriber acknowledges and agrees that such disclosures may be made and that he has no cause of action, in law or in equity,
against INNOVE for such disclosures.
c) Easement – If INNOVE shall at any time be unable to obtain or maintain any license, way leave, permission, or easement
necessary to the provision or maintenance of telephone and/or internet service, INNOVE may, by notice in writing to that
effect, terminate this Agreement effective as of the date of such notice, and the Subscriber shall be entitled to no payment or
compensation except a return of so much of the subscription as shall have been paid for a period in advance of the date of
termination and the balance of any deposit standing in the books of INNOVE to the credit of the Subscriber, less the value of
any charges, fees and rentals due to INNOVE under this Agreement.
d) Venue of Suits and Litigation Expenses – In the event of suit arising from or connected with this Agreement, venue shall be in
Mandaluyong City, to the exclusion of all other venues. In case of suit, the Subscriber shall in addition to the amount due and
collectible, pay twenty-five percent (25%) of such amounts as damages and another twenty-five (25%) of such amounts
by way of attorney’s fees and costs of suit.
e) Taxes – All taxes such as Value Added Tax presently imposed by the Government on the Services, usage charges and other
fees as well as those taxes which the Government may impose hereon and in the future shall be for the account of the Subscriber.
f) Separability – If any provision of this Agreement or the application thereof to any situation or circumstance shall be invalid or
unenforceable, the remainder of this Agreement shall not be affected, and each remaining provision shall be valid and
enforceable to the fullest extent.
g) Notices – Any notice demand, request, or other communication under this agreement shall be in writing and shall be deemed
to have been duly given or made: (a) if made by hand delivery, when delivered; (b) if sent by mail, seven (7) days after being
deposited in the post office, postage prepaid; and (c) if sent by facsimile receiver at proper number of a party hereto as specified
below, when receipt is acknowledged, addressed as follows:
Innove Communications, Inc.

The Globe Tower, 32nd St, Bonifacio Global City (at 7th Ave),
Taguig City, Metro Manila 1634, Philippines
For aftersales, technical & non-technical inquiries:
# 1'2#B 31',#11@%*- #@!-+@.&I$-0 ,2#0.0'1#!!-3,21K
mybusiness.globe.com.ph (for SME accounts)
Premium Support Center: 02.7301288 (toll-free from anywhere in the Philippines using your Globe phone)
Technical Support Center: 02.9172888
h) Amendments to this Agreement – INNOVE may change these terms and conditions from time to time and will advise the
Subscriber of any changes by sending him a notice setting out the changes. INNOVE will give the Subscriber at
least one (1) month’s notice of any change.
SIGN HERE
I hereby acknowledge that I have read and understood all the terms and conditions herein stated and that I voluntarily sign this Agreement
in favor of INNOVE with full knowledge and consent of everything this Agreement contains, implies and entails.
Subscriber/Authorized Representative
(Signature over Printed Name)
INNOVE Acceptable Use Policy (AUP)
& Fair Use Policy (FUP)
Globe Business is the enterprise Information and Communications Technology arm of Globe Telecom, Inc.
Innove Communications, Inc. (A wholly owned subsidiary of Globe Telecom, Inc.)
Introduction
The Acceptable Use Policy (“AUP”) is designed to provide an understanding of the rules, limitations and restrictions regarding the use of INNOVE’s services by the Subscriber. References to “You” and “Your” are
references to You, the Subscriber. This AUP supplements the INNOVE’s Service Agreement (“SA”). From time to time INNOVE may impose reasonable rules and limitations regarding the use of its Services. The
AUP is not exhaustive and INNOVE reserves the right to modify the AUP at any time, effective upon either the posting of the modified AUP at http://www.globe.com.ph/aup or notification of the modified AUP to
you.
By registering for and using the services, and thereby accepting the terms and conditions of the Terms of the Service Agreement (published at http://business.globe.com.ph) or its equivalent, you agree to abide by
the AUP as modified from time to time. You agree that you shall only use the Service for the following:
a. Personal or Limited Business Use

b. Use that is within the bounds of the laws and any rules and regulations of any government agencies for the use of the Service.
c. Use that does not in any way violate, impinge, interfere with the rights or affect the use by other users of the network.
Any violation of the AUP, direct or indirect, by you or by a third party on your behalf, may result in the suspension or termination of your account or such other action as INNOVE deems appropriate. An unlisted
activity may also be a violation of the AUP if it is illegal, irresponsible, or disruptive use of the Internet. No credits will be issued for any interruption in service resulting from policy violations.
VIOLATION OF THE AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES YOU RECEIVE FROM INNOVE. YOU SHALL REMAIN SOLELY LIABLE

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TO REFUSE SERVICE TO ANYONE AT ANY TIME.
Customer Security Responsibilities

You are solely responsible for any breaches of security affecting servers under customer control. If your server is involved in an attack on another server or system, it will be shut down and an immediate investiga-
tion will be launched to determine the cause/source of the attack. In such event, you are responsible for the cost to rectify any damage done to your server and any other requirement affected by the security breach.
The labor used to rectify any such damage is categorized as emergency security breach recovery and INNOVE reserves the right to charge all costs related to rectifying the damage. Inquiries regarding security
matters may be directed to your account manager.
System and Network Security Violations of system or network security are prohibited, and may result in criminal and civil liability. INNOVE may investigate incidents involving such violations and may involve and
could mean cooperation with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
- Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures
without express authorization of the owner of the system or network.
- Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
- Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
- Forging any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.
High-risk services, which are services which tend to attract denial of service attacks, are strictly prohibited. This includes, but is not limited to, Internet Relay Chat (“IRC”) related services and selling of shell accounts.
Violators of the policy are responsible, without limitations, for the cost incurred by INNOVE to clean up and correct any damage done to the operation of the network and business operations supported by the
network, and to respond to complaints including but not limited to labor costs. Such labor is categorized as emergency security breach recovery and INNOVE reserves the right to charge all costs related to
rectifying the damage. Inquiries regarding security matters may be directed to your account manager. INNOVE is concerned with the privacy of online communications and web sites. In general, the Internet is
neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence,
however, INNOVE urges you to assume that all of your online communications are not secure, and we encourage you to make use of the following tools including but not limited to:
- anti-virus software;
- appropriate software and/or hardware firewalls;
- anti-spyware software; and
- privacy protection tools
INNOVE cannot take responsibility for the security of information transmitted over INNOVE facilities.
Password Protection
You are responsible for protecting your password and for any authorized or unauthorized use of your password. You will not use or permit anyone to use INNOVE Service or to access other systems or networks
without authorization. INNOVE will fully cooperate with law enforcement authorities in the detection and prosecution of illegal activity.
Internet Etiquette
You are expected to be familiar with and to practice good Internet etiquette (Netiquette) as stated in this AUP. You will comply with the rules appropriate to any network to which INNOVE may provide access. You
will not post, transmit, or permit Internet access to information you desire to keep confidential. You are not permitted to post any material that is illegal, libelous and/or tortuous, indecent or is likely to result in
retaliation against INNOVE by offended users. You are not allowed to post any material that will result to rebellion, insurrection, coup d’ etat, sedition, conspiracy to commit rebellion or coup d’ etat or insurrection,
inciting to rebellion or insurrection, conspiracy to commit sedition or inciting to sedition.
INNOVE reserves the right to refuse or terminate service at any time for violation of this section. This includes advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or
USENET group.
Copyright Infringement – Software Piracy Policy
The INNOVE network may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of the law is prohibited. This includes, but is not limited to, material
protected by copyright, trademark, trade secret, or other intellectual property rights. Making unauthorized copies of software is a violation of the law, regardless how many copies you are making. If you copy,
distribute or install the software in ways that the license does not allow, you are violating copyright law. If caught with pirated software, you may be liable under both civil and criminal law, and you may be fined
and/or imprisoned. In compliance with the laws relating to Intellectual Property, please send notifications of claimed infringements to customercare@innove.com.ph. INNOVE will cooperate fully with any civil
and/or criminal litigation arising from the violation of this policy.
Network Responsibility
You have a responsibility to use the INNOVE network responsibly. This includes respecting the other subscribers of INNOVE. INNOVE reserves the right to suspend and/or cancel service of any subscriber who uses
the INNOVE network in such a way that adversely affects other INNOVE subscribers. This includes but is not limited to:
Attacking or attempting to gain unauthorized access to servers and services that belong to INNOVE or its subscribers (i.e., computer hacking), and/or participating in behavior which result in reprisals that adversely
effect the INNOVE network or other subscribers’ access to the INNOVE network.
INNOVE will react strongly to any use or attempted use of an Internet account or computer without the owner’s authorization. Such attempts include, but are not limited to, “Internet Scanning” (tricking other
people into releasing their passwords), password robbery, security hole scanning, port scanning, etc. Any unauthorized use of accounts or computers by an INNOVE subscriber, whether or not the attacked account
or computer belongs to INNOVE, will result in severe action taken against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the
seriousness of the attack. Any attempt to undermine or cause harm to a server, or subscriber of INNOVE is strictly prohibited.
Lawful Purpose
All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law, regulation or AUP is prohibited. This includes, but is
not limited to:
- copyrighted material; and/or

- material protected by trade secret and other statute; and/or
- dissemination of harmful or fraudulent content.
Using any INNOVE service or product for the purpose of participating in any activity dealing with subject matters that are prohibited under applicable law is prohibited.
Any conduct that constitutes harassment, fraud, stalking, abuse, spamming, the spread of viruses, or denial of service attacks in connection with use of INNOVE services or products is prohibited. Using the INNOVE
network to solicit the performance of any illegal activity is also prohibited, even if the activity itself is not performed. In addition, knowingly receiving or downloading a file that cannot be legally distributed, even
without the act of distribution, is prohibited.
Servers hosted within INNOVE network are open to the public. You are solely responsible for your usage of the INNOVE network and servers and any statement you make on servers hosted within the INNOVE
network may be deemed “publication” of the information entered. Acknowledging the foregoing, you specifically agree not to use our service in any manner that is illegal or libelous.
Pornography on the Internet
Our policy on pornography is zero tolerance. INNOVE will cooperate fully with any criminal investigation into a subscriber’s violation of the Child Protection Act of 1984 concerning child pornography and the other
laws on pornography. You are ultimately responsible for the actions of your clients over the INNOVE network, and will be liable for illegal material posted by your clients.
According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen
years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the
age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years.
Commercial Advertisements with E-mail

INNOVE takes a zero tolerance approach to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over our network. This means that a subscriber of INNOVE may not use or permit others to use INNOVE’s
network to transact in UCE. You may not host or permit hosting of sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
Sending unsolicited messages to a number of recipients is by itself spamming, unless the individuals have specifically requested to be added to a mailing list on that topic. This includes commercial advertisements
and informational messages sent to recipients via electronic mail (e-mail) as well as off-topic messages posted in Usenet discussion groups where the recipient has not requested or invited the message. Mailing lists
must be true opt-in mailing lists. Before sending any e-mail to a listed user, a confirmation e-mail, with a tracking number, must be sent to the new subscriber, to which they must respond with a confirmation that
they wish to be added to the list. You must keep these confirmations on file, so that in the case that a spam complaint is made against you, you have proof that the user did indeed opt-in. In addition, you must
provide at least one easy way to opt out; see the MAPS guidelines (https://ers.trendmicro.com/) for details. Opt-out requests must be honored immediately.
E-mail is a person-to-person medium, not a broadcast medium.

You are strictly prohibited from using or permitting others to use UCE or SPAM over our network. As our Subscribers are ultimately responsible for the actions of their clients over the INNOVE network, it is advisable
to develop a similar or stricter policy for your clients.
Violation of INNOVE’s SPAM policy as contained in this AUP will result in appropriate legal action. Upon notification of an alleged violation of the SPAM policy, INNOVE will initiate an immediate investigation
(within 48 hours of notification). During the investigation, INNOVE may restrict your access to the network to prevent further violations. If you are found to be in violation of the SPAM policy, INNOVE may, at its
sole discretion, restrict, suspend or terminate your account. Further, INNOVE reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. INNOVE
will notify law enforcement officials if the violation is believed to be a criminal offense.
Violation of INNOVE SPAM policy may be reported to your account manager.
IP Address Overlap
INNOVE administers the network on which your servers reside. You cannot use IP addresses which have not been assigned to you by INNOVE staff. Any server found using IPs that have not been officially assigned
will be suspended from network access until such time as the IP addresses overlap can be corrected.
IRC Policy
INNOVE does not allow the use of IRC Servers on the INNOVE network without written authorization. This includes but is not limited to the use of server software, bots or the like. Violators’ servers will be
suspended.
Billing
You understand that you are responsible for paying for any network resources that are used to connect your service to the Internet. You may request that your server be disconnected from the Internet, but you
will still be responsible for paying for any network resources used up to the point of suspension or cancellation.
Suspension
INNOVE reserves the right to suspend network access to you if, in the judgment of the INNOVE network administrators, your server is the source or target of the violation of any of the other terms of the AUP or
for other analogous grounds which in INNOVE’s reasonable judgment are violations of the terms of the AUP. If inappropriate activity is detected, all your accounts in question will be deactivated until an investiga-
tion is complete. Prior notification to you under these circumstances is not assured. In extreme cases, law enforcement will be contacted regarding the activity. You will not be credited for the time the customers’
machines had to be suspended. You will be credited on a prorated basis based on the monthly fees you pay for the servers that are suspended for the time your machines had to be suspended.
Cancellation
INNOVE reserves the right to cancel service at any time. If inappropriate activity is detected, all your accounts in question will be deactivated until an investigation is complete. Prior notification to you under these
circumstances is not assured. In extreme cases, law enforcement will be contacted regarding the activity. All fees paid in advance of cancellation are non-refundable if INNOVE institutes its right of cancellation.
Any violation of policies which results in extra costs will be billed to you (i.e., transfer, space, etc.).
Indemnification
INNOVE wishes to emphasize that in signing the INNOVE Terms and Conditions Agreement, or its equivalent, you will indemnify INNOVE for any violation of INNOVE terms and Conditions Agreement, law or AUP
that results in loss to INNOVE or the bringing of any claim against INNOVE by any third party. This means that if INNOVE is sued because of your or your customer’s activity, you will pay any damages awarded
against INNOVE, plus costs and reasonable attorney’s fees.
Acceptable Use – Broadband Services

You must not use the service in a manner which interferes with the rights of other users or which breaches Internet etiquette as likewise enumerated herein.
Among others, you must not:
- disobey the rules of any newsgroup, forum, e-mail mailing list or other similar group
- post the same or similar messages to more than one USENET newsgroups (including excessive cross-posting or multiple-posting, also known as ‘SPAM’).
Unauthorized Access
You must not use the service to obtain unauthorized access to any computer, system or network.
If you do not have authorization, you must not:

- access or use any data, systems or networks
- probe, scan or test the vulnerability of a system or network
- breach any security or authentication measures for a system or network
- attempt to gain access to the account of any other user or system or network
Unlawfully accessing or damaging data in a computer is not only a breach of the Acceptable Use Policy; it is also a criminal offense punishable by fine, imprisonment or both according to law.
You must not use the service in a manner which may interfere with the technical operation of the service or any other computer, system or network.
You must not attempt to interfere with the regular workings of the INNOVE systems or network connections or the INNOVE or its upstreams or any other network. The INNOVE may override any attempt by you
to specify a particular traffic routing pattern.
You must not impair the ability of other people to use the INNOVE systems or the Internet or any other connected networks. You must not use the service as a staging ground to disable or interfere with other
systems; for example DoS/DDoS attacks, Port Scans, etc. You must not use the IRC (or other “chat” networks) bots or clone-bots on the service. An IRC bot is a program that runs and is connected to an IRC server
24 hours a day, automatically performing certain actions.
Legal Material
In using the service, you must not break any laws or infringe the rights of other persons.
For example, you must not:
- distribute or make available any abusive, obscene, defamatory or pornographic material

- distribute or make available any material which would be classified R or X (or refused classification) by the Classification Board or Banned under the laws of the Republic of the Philippines
- copy or attempt to copy any material if you do not have the owner’s permission to do so
Detection/Co-operation
To detect and deal with breaches of the AUP, INNOVE may take the following actions:
- Co-operate with other service providers to control unacceptable user behavior.

- Co-operate with the Police (state or federal), or other law enforcement or Intelligence Agencies of the Republic of the Philippines, by providing the details and related data (i.e., log files)
of users who are suspected of breaking any laws of the Republic of the Philippines.
- Co-operate with any court order requiring information about the activities or the service details. INNOVE may implement technical mechanisms to prevent behavior which breaches this Policy (for
example, which block multiple postings before they are forwarded to their intended recipients, access to Peer-to-Peer networks or websites or network addresses deemed to hold illegal content).
INNOVE may exercise any rights it has under its contract with you whose account is being used in breach of this Policy. Such rights include the right to suspend or terminate your use of the service.
INNOVE may take any other action it deems appropriate, including taking action against offenders to recover the costs and expenses of identifying them.
IP Address Allocation
An IP Address is a number(s) that identifies a connection to the internet.
- Residential grade services are assigned an IP address upon successful authentication. This means that an IP address from an allocated pool is assigned to you upon log-in and that IP address will
change from time to time as set by the system.
- Customers with static IP or those that do not form part of the allocated pool and will have a constant IP address.
- Residential Grade services are required to re-connect/re-authenticate to INNOVE network every 24-hour period (from initial log-in). This provides consistency and accuracy for usage and accounting
purposes.
- Premium/Business DSL and fiber services are exempt from the above.
Permitted Services
&#0#0#',2#0,#2d1#04#01e-0d1#04'!#1e2&20#!-,1'"#0#"',..0-.0'2#2- #&-12#"-,3"%#20"#,"

'6#"'0#*#11H- '*#0-" ,"1#04'!#1-$ A,+#*7B
- Anything that may be defined as a “server”; examples are as follows:

R# #04#0I-02þöK
- Mail Server (Port 25, 110, 143)
- Game Servers (Various Ports)
- Any FTP Server (20, 21)
- DNS Servers (53)
- P2P Server (Various Ports)
- IRC (or other Chat) servers (Various Ports)
- Services specifically exempt are:
- Non-Business VPN
- Remote Control (i.e., Remote Administrator, PC Anywhere, Terminal Services, Laplink, VNC, etc.)
R,2&#
'6#"'0#*#11H- '*#0-" ,"A,-ø-0,-,7+-311#04'!#1A*2&-3%&A
,"*')#0#**-5#"
INNOVE reserves the right to block these or any other like services from operating on INNOVE’s network by utilizing access-lists, firewall, filtering or other bandwidth control technologies to limit the amount of
bandwidth available to services that are not permitted.
Open Relay Mail Servers
INNOVE defines an “Open Relay” mail server as an SMTP mail server that allows third parties to send e-mails to other third parties. Third parties are those people/services that are not authorized to use an
end-customers mail server.
One use of an Open Relay server is that they are used to send spam/viruses to many people (perhaps hundreds of thousands). Open Relay servers cause significant stress on INNOVE’s network and are not allowed
under any circumstances.
Business customers who choose to operate their own mail servers are responsible for the orderly administration of those servers. They must be configured not to be able to be used for “open relaying”. If you need
assistance, please contact INNOVE.
Any customer, who operates an Open Relay mail server, whether purposefully or accidentally, will be liable for costs incurred by INNOVE in dealing with the situation.
Disclaimer of Responsibility
INNOVE is under no duty to look at each customer’s activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related
activities. INNOVE disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person’s or party’s violation of this policy.
All Sub-Networks, resellers and managed servers of INNOVE must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation.
SIGN HERE
I hereby acknowledge that I have read and understood all the terms and conditions herein stated and that I voluntarily sign this Agreement in favor of INNOVE with full knowledge and consent of everything this
Agreement contains, implies and entails.
_____________________________________________________
Subscriber/Authorized Representative
(Signature over Printed Name)
__________________________
Date
COMPANY SERVICE AGREEMENT
Globe Business is the enterprise Information and New Application
Communications Technology arm of Globe Telecom, Inc. Existing Subscriber (Account #: 000000000000000)
Innove Communications, Inc. Please attach to the corresponding product form.
I. COMPANY/ASSOCIATION INFORMATION
COMPANY NAME TRADE NAME
Room / Floor / Building name / No. / Street Brgy. / Municipality / Town / City City / Province / Postal Code / Zip Code
PERMANENT / BUSINESS ADDRESS
INSTALLATION ADDRESS
BILLING ADDRESS SECTOR COMPANY PROXY SERVER / STATIC IP ADDRESS

Permanent / Business Address Installation Address Corporation Partnership Single Proprietorship
NOTE: Statement of Account will automatically be delivered
Others, pls. specify
to other address in case of moved out/return to sender.
INDUSTRY
Manufacturing Internet / Web Café Hospitality Wholesale / Distributor BPO Services

Retail Cooperative Education (School) Banking and Finance Government / LGU Others, pls. specify
TIN SEC REG # / BUSINESS PERMIT # TAX EXEMPTION
Tax Exempt Y N Tax Exemption Type
GROSS SALES PROFIT INCOME BRACKET NO. OF REGULAR EMPLOYEES

Below P70M P100M – P499.99M P1B and up 1 to 9
10 to 199
P70M – P99.99M P500M – P999.99M
200 and above
NAME (Last Name, First Name, Middle Name) POSITION CONTACT # FAX # EMAIL
AUTHORIZED CONTACT ENTRY
AUTHORIZED SIGNATORY ENTRY
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ----- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ----- - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - -

-----
-----
-----
-----
Would you like to be listed in the Globe directory? Yes No Would you like to be listed in the Globe Business Website? Yes No
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ----- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ----- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ---
II. TYPE OF SERVICE OFFERING APPLIED FOR

BROADBAND
Data only PC Bundle
Data with Voice Others
WIRELINE VOICE
Direct Line Trunk Line Centrex Others
III. APPLICATION REQUIREMENTS
REQUIREMENTS FOR CORPORATION (Present any one of the following.)
1.) Proof of Identity of Authorized Representative – Driver’s License / Company ID / Passport / SSS / TIN / GSIS ID / Major Credit Card (with or without picture) / PRC / IBP ID
2.) Proof of Identity of Company – SEC Registration for Corporations / Partnerships / NGOs / Foundations, CDA Registration for Cooperatives, Business Permit / DTI Registration for
Small and Medium Businesses
3.) Proof of Authority – Original Notarized Secretary’s Certificate, Board Resolution, Standard Letter of Authority
4.) Proof of Billing Address (latest copy) – Public Utility Bill, Credit Card Statement, Club Statement of Account, Bank Statement
5.) Proof of Financial Capacity (latest copy) – Bank Statement of Account / Passbook, Audited Financial Statement, ITR, Certificate of Paid-up Capital for Pre-operating
Companies (copy issued to SEC), Business Permit
6.) Tax Exemption Certificate (if necessary)
7.) Notarized Contract of Lease: Authorization letter issued by Landlord (with Landlord’s proof of ID) (FOR BROADBAND ONLY)
* All applications are subject to approval. Additional documents may be requested if deemed necessary.
* All listed document requirements are subject to change without prior notice.
IV. FOR GLOBE’S USE ONLY

PAYMENT INFORMATION Mode of Payment PARTNER ACCOUNT MANAGER’S CERTIFICATION
Initial Payment Cash I have checked and verified with supporting credit requirements against the
Handset Payment original documents and found them authentic and in accordance with Globe’s
Cheque
requirements
Initial MSF Credit Card
Installation Fee Charge to Bill Salesman Name (TM/BP) Signature
Others
Partner ID / Salesman ID Date
VAT Bank / Credit Card
Total Cheque # / Card #
V. FOR ACTIVATION USE ONLY

Credit Approved By / Date Customer Class Remarks (Lock-up, Freebies, etc.)
Promo Name / Application Mode
Payment Validated By / Date Market Segment
ECATS No. / Date
Discount Validated By / Date Market Sub-segment
Activated By / Date
Load Transferred By / Date Account Category
VI. CONFORME
1. The undersigned signatory(ies) hereby conform/s that (a) this subscription is the authorized act of the Company and that he/she/they is/are the authorized signatory(ies) of the Company and
can bind the Company to the Terms and Conditions of this Service Agreement (“Agreement”) and (b) the above information are true and correct and the supporting documents attached here
to are genuine, authentic and voluntarily submitted for purposes of supporting applications for the Service under this Agreement.
2. Pursuant to this Agreement, the Company shall place orders for subscription to the Service. All subscriptions for service placed pursuant to this Service Agreement shall be governed by the
Terms and Conditions stated on the reverse side of this form.
3. The Company agrees that Globe may modify these terms and conditions at any time without prior notice.
a.
Signature over Printed Name of Authorized Signatory Date
b.
Signature over Printed Name of Authorized Signatory Date
© 2015 Globe Telecom, Inc.

Hi All,
Please for your reference.
As applicants will be tenants, pls endorse applications directly to the email addresses Globe provided.
lpornedo@globe.com.ph
ystucay@globe.com.ph
cbpadilla@globe.com.ph
You may copy bbglorioso@globe.com.ph
and us.
Kindly copy furnish cindy.fulgar@smsupermalls.com , lester.delrosario@smsupermalls.com and
mary.tingala@smsupermalls.com
Thank you.

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GRID C C GRID
L L
A SECTION
A ELEVATION 3
1 SCALE 1:100 MTRS.
GRID GRID
TENANT PARTITION
LEASABLE SPACE TENANT PARTITION TENANT PARTITION
(SEE SEPARATE DETAIL) (SEE SEPARATE DETAIL) (SEE SEPARATE DETAIL)
ACP CLADDING
GRID ON NEUTRAL
PIER (BY SM)
A BLOW-UP DETAIL
4
LINE OF BULKHEAD LINE OF BULKHEAD LINE OF BULKHEAD
PARTITION BY
TENANT
SEE BLOW-UP DETAIL 4 SEE BLOW-UP DETAIL 4
CHB PARTITION BY
SM
A PARTIAL PLAN ADBOX 1.5M H X 1.0M W X
0.20M D BY SM (OPTIONAL)
2 SCALE 1:100 MTRS.
DESIGN CRITERIA
TENANTS ARE GIVEN THE FREEHAND TO DESIGN THE ENTIRE WIDTH OF THEIR DESIGNATED STOREFRONT AND 3. SANDBLASTING, ETCHING, TINTING OF GLASS PANELS ARE NOT ALLOWED.
THE FLEXIBILITY OF THESE GUIDELINES IS TO BE ABLE TO COME UP WITH SHOPFRONTS REFLECTING CREATIVITY 4. SOLID WALL FINISHES MAY BE ALLOWED BUT SHOULD BE OF VISUAL INTEREST. MAXIMIZE TRANSPARENCY WHERE
AND INDIVIDUALITY. SHOPFRONTS SHOULD BE BOLD, INNOVATIVE, SIMPLE AND DYNAMIC. POSSIBLE. MAINTAIN OPACITY RATIO (60% TRANSPARENT, 40% SOLID) THOROUGHOUT THE SHOPFRONT. A BLOW-UP DETAIL
OVERALL GLASS DOORS AND SHUTTERS 5
1. USE OF HIGH-QUALITY MATERIALS, CONTEMPORARY AND CUSTOM-MADE FINISHES IS 1. OPENING SHALL HAVE A MIN. HEIGHT OF 2.40M FOR DOUBLE OF SINGLE LEAF PIVOT DOORS OR 3.0 M FOR ROLLING SHUTTER.
ENCOURAGED. 2. THE TENANT MUST PROVIDE 3-5 MM THK STAINLESS STRIP AT THE TERMINATION OF MALL AND SHOP FLOORING.
2. TENANTS ARE REQUIRED TO MAXIMIZE CEILING HEIGHT (MIN. 3.0 M) WITHIN THEIR AREA, UNLESS 3. INDUSTRIAL TYPE OF ROLLING SHUTTER WILL NOT BE ACCEPTED, CLEAR POLYCARBONATED PANELS ARE
PROJECT TITLE: CARTS CRITERIA
NOT APPLICABLE. PREFERRED. ANY ELECTRICALLY OPERATED SHUTTER SHALL BE FITTED AN EASILY OPERATED MANUAL OR BACK-UP OVERRIDE.
SIGNAGE CEILING
1. SIGNAGE SHALL BE LOCATED AT LEAST 2,800 MM ABOVE FINISH FLOOR LEVEL. MAXIMUM FONT 1. ACCESS PANELS FOR ABOVE CEILING SERVICES MUST BE PROVIDED IN A COORDINATED MANNER TO ALL VALVES,
HEIGHT IS 400 MM WITHIN THE 1.20M HIGH IMAGINARY SIGNAGE BAND ALLOCATION. SWITCHES AND EQUIPMENT REQUIRING MAINTENANCE. ALL CEILING SYSTEMS SHALL BE NON-COMBUSTIBLE OR
2. BUILT-UP SIGNAGE SHOULD BE LIGHTED, WITH A MAXIMUM PROJECTION OF 500 MM FROM LEASE FIRE-RATED TO HAVE ONE-HOUR RESISTANCE.
LINE. SIGNAGE SHALL BE LIMITED TO TRADE NAME STIPULATED ON THE LEASE AGREEMENT AND 2. PARTIAL OPEN TYPE OF CEILING MAY BE ALLOWED WITH RECOMMENDED RATIO OF MAXIMUM 30% OPEN, 70% SOLID.
MAY INCLUDE A LOGO. 3. ACOUSTIC TILE CEILING ON T-RUNNERS IS NOT PERMITTED. Edsa cor. North Avenue Quezon City
3. NO PANAFLEX OR LIGHT BOX SIGNAGE IS ALLOWED.
4. OVER-ALL WIDTH OF THE SIGNAGE SHOULD NOT EXCEED 60% OF THE SHOPFRONT'S WIDTH. FLOORING
1. ONLY DURABLE MATERIALS MAY BE USED FOR THE FLOORING. HOMOGENOUS PORCELAIN TILES ARE PREFERRED
CERAMIC TILES, WOOD PARQUET OR SYNTHETIC MATERIALS SUCH AS VINYL LAMINATES ARE NOT PERMITTED. DRAWING NO.: REVISION/S:
STOREFRONT 2. OTHER SUGGESTED MATERIAL CHOICES ARE SUBJECTED TO THE MALL'S APPROVAL AND WILL BE EVALUATED ON THE THIS SUPERSEDES PREVIOUS ISSUANCE
1. DESIGN CONTROL ZONE (DCZ) IS DESIGNATED WITHIN 3,000 MM FROM LEASE LINE. BASIS OF DURABILITY AND APPEARANCE. DATED
2. FULL HEIGHT GLASS PANELS ARE REQUIRED (FRAMELESS ARE PREFERRED). MINIMUM OF 12 MM
THICK TEMPERED LAMINATED GLASS, WITH GLASS FINS OR AS SPECIFIED BY STRUCTURAL NOTE: THE MALL RESERVES THE RIGHT TO APPROVE OR DISAPPROVE THE DESIGN OR DATE: DRAWN: CHECKED: APPROVED:
CONSULTANT. CONSTRUCTION OF ALL TENANTS, IF THE DESIGN DOES NOT CONFORM TO MALL STANDARDS.
JUNE 17,2016 TRISHIA SUVA MCR FGH

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SHOPPING CENTER

COMPANY NAME EMAIL CONTACT NO. SIGNATURE

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Section Title Page No.

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PHYSICAL CONDITION OF LEASED PREMISES

2.1 Air Conditioning

2.3 Centralized Gas Supply

(i) For 400V/230V System:

Tenant Normal Emergency

(ii) For 460V/230V System:

Tenant Area Normal Emergency

7. Others (where applicable)

B. Hypothetical electrical consumption (if applicable)

Length Height Rate

Tenant Relations Officer / Mall Manager / Tenant's Authorized Representative

TO : SM CITY _______________ ADMINISTRATION

Name Position Specimen Signature

Telephone Numbers: Representative/Contact Person should be available after Mall

Name of Contact Person:

A. GENERAL HOUSE RULES

(a) Non-Operational Malls: 7:00 am to 7:00 pm.

(c) Utility tapping (except sprinkler works).

(a) Non-Operational Malls: twenty-four (24) hours;

6. Overtime / Overnight Charges

(a) Security and janitorial posting;

7. Work Permits and Service Requests

Design Schematic of Self Compensating Hood

4. Exhaust hoods shall exhaust a minimum quantity of air, where:

A = the horizontal surface area of the hood, in square feet (m2).

Q = quantity of air, in cubic feet per minute (L/s)

No. Of Exposed Sides Formula For SI

No. Of Exposed Sides Formula For SI

1. For F&B Tenants including cafeterias/canteens:

dimension of the sink in term of inches (L X W X H) X 0.003.

4. Stainless Steel Grease Trap Specifications

Stainless steel grease traps shall have:

(a) 20 gauge stainless steel local hairline finish for body;

(e) 2 1/2” diameter stainless steel outlet extension tube; and

A. ARCHITECTURAL WORKS 1st 2nd 3rd Remarks

B. ELECTRICAL WORKS 1st 2nd 3rd Remarks

C. MECHANICAL WORKS 1st 2nd 3rd Remarks

E. PLUMBING AND SANITARY WORKS 1st 2nd 3rd Remarks

F. CENTRALIZED GAS SYSTEM WORKS 1st 2nd 3rd Remarks

G. HOUSE KEEPING Compliant Not Compliant

Signature over Printed Name

Signature over Printed Name

Signature over Printed Name

Signature over Printed Name Signature over Printed Name

A. 1 Turnover of Leased Premises

A. 2 Colored Storefront Perspective

A. 6 Contractor’s All-Risk Insurance

Tenant be allowed to construct in the Premises without the CARI.

A. 7 Payment of the Security Deposit, Advance Rent, and Construction Bond

A. 9 Authorized Signatories and Emergency Contacts

A. 10 Utility Tapping Permit

B. REQUIREMENTS FOR REVIEW (Construction Plans Detailed Requirements)

All plans shall:

(a) contain a legend of symbols;

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