Angelica Nohemy Solano Cruz 1565300

English evidence 1 Dialogue “Evaluating product and service”

Angelica : What changes, improvements or new processes are required to

generate, strengthen or sustain the brand?

Jose : The objectives are clear, they make customers feel part of the company, an
approach through web pages and different promotions.

angelica. What are the benefits of implementing a quality management system that
the company has obtained?

Jose : The organization in the processes allows to maintain the control of the
company, to keep track of the times and response procedures.

Angelica. Where can I make an application, complaint, recommendation,

suggestion or congratulation?

Jose : The company has different user service mechanisms, such as the web
portal and the different branches.

Angelica. What tools or mechanisms does the process count for monitoring and
follow-up?

Jose : The company has different indicators of performance measurement,

instruments that assess customer satisfaction, continuous review of managers.

Angelica How often are changes made within the different processes of the
company?

Jose . The company is constantly changing, always seeking to be the best in all
relationships, among collaborators, partners and customers.

Angelica. What are the quality controls that the company currently has?

Jose : From the moment of the hiring of the employees, quality is required, each
one must have specific qualities to strengthen each process, the state of the
machinery and the infrastructure makes the quality of the product is the highest.

Jose . Why is not the advertising of the company changing?

Jose : At this time, the company seeks to keep the regular customers, since the
brand is already recognized, the subject of advertising is handled through different
means of communication and then seeks to project new customers.

Angelica Do you constantly change the business strategies of your company?.

Jose : The company is constantly changing with marketing strategies, seeking to
satisfy our customers and making changes to improve the work environment.

WORD DEFINITION REFERENCE

QUALITY An inherent or distinguishing character https://www.thefreediction
istic; ary.com/quality
PROCESS series of actions, changes, or function https://www.thefreediction
s bringing about a results ary.com/quality
CLIENTE One that buys goods or services, as f https://www.thefreediction
rom a store or business ary.com/quality

FREQUENCY The property or condition of occurring https://www.thefreediction

at frequent intervals. ary.com/quality
SUPPLY The sequence or system of organizati https://www.thefreediction
CHAIN ons or operations that work together t ary.com/quality
o design,produce
ESTRATEGY A plan of action resulting from strateg https://www.thefreediction
y or intended to accomplish a specific ary.com/quality
goal

ADVERTISING The activity of attracting public attenti https://www.thefreediction

on to a product or business ary.com/quality
CONTROL To adjust to a requirement https://www.thefreediction
ary.com/quality
MECHANIS A habitual manner of acting to achieve https://www.thefreediction
an end ary.com/quality
TOOL Something regarded as necessary to https://www.thefreediction
the carrying out of one's occupation or ary.com/quality
profession