Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Process Audit
Informations and Printing
Deutsch Espagnol
English Français
Português Italiano
© Robert Bosch GmbH 2007. Alle Rechte vorbehalten, auch bzgl. jeder Verfügung, Verwertung, Reproduktion,
Bearbeitung, Weitergabe sowie für den Fall von Schutzrechtsanmeldungen.
Spr...
Process Audit according CDQ0608
Deutsch
English
Stand 01.02.2008
Process Audit Number
according CDQ0608
Company: Page
Date: Supplier-No.: 1
Supplier: Company:
Street:
ZIP: City:
The assessment is based on the following products / processes:
responsible Auditor:
Distribution:
Results:
Rating Process Audit G
Total assessment:
not evaluated
Environmental protection/occupational health and safety
See page 2 ff. for ratings of the individual questions and for comments on nonconformities.
Summary evaluation
Positiv Points:
✘ Audit announcement
✘ Audit report
Distribution: xxxx
For Information
Page 1:
Audited unit:
Audited department:
Audited processes:
Results:
Comments and recommendations are part of this report. They are the basis for inproving quality and environmental performance,
and for maintaining and improving the management system. Actions to eliminate detected problems and their root causes must
be implemented without unjustified delay.
The action plan for all potential improvements must be presented to the lead auditor by: DD.MM.JJJJ
Evidence of implementation and effectiveness of actions must be provided by: DD.MM.JJJJ (max. 6 month after audit)
Seite 5/34
Process Audit Number
according CDQ0608
Company: Mustermannx Page
Date: 01/01/2008 Supplier-No.: 1
Supplier: Company:
Street:
ZIP: City:
The assessment is based on the following products / processes: Bosch material group code number:
Bosch:
responsible Auditor:
Distribution:
Results:
Rating Process Audit G
Total assessment:
not evaluated
Environmental protection/occupational health and safety
See page 2 ff. for ratings of the individual questions and for comments on nonconformities.
Summary evaluation
Target content
Launch support,
- measures to ensure the 0-failure goal must be defined with responsible / associates / date (execution of measure before production)
- packaging agreed with PUR => Details (card board box, boxes (KLT), plastic foil, quantity, etc.)
- output of process/ supply performance checked and OK => Details (on which basis, how long, etc.)
- environmental requirements acc. ISO 14001/ other environmental norm (tidiness, cleanliness, waste management of hazardous material etc.)
fulfilled.
This is a condition of the Bosch Group release to give these audit results to third parties.
Acknowledgement and agreement of supplier
Date
This report contains pages Report release date, after discussion:
Reference Subject Observation / Comment Root cause Measure
VDA 6.3
GM = General Motors Evaluation Closing Recipient Responisble
QSB = Quality System Basics date
measure
M1 Design planning x x x x x x x
Software:
- Specification of the software life cycle
- Requirements management (RM)
- Creation of the software project manual including
corresponding sub-plans (e.g. for RM, KM, CRM, QA),
M1.2 project tracking and writing of project status reports
- Definition of responsibilities and authority for the SW
project manager, SW quality assurance, SW engineering
process group
- Change release management (CRM)
- Configuration management (control of work results during
development and maintenance) (SCM)
M2 Design realization x x x x
Preparation, up dating of design FMEA
M2.1,
M2.2
M2.3
Process development x x x x x
M3.3
M3.4
Software:
M3.5 Product acceptance/release/archiving
M4.2
Software:
Product acceptance/release/archiving
M4.4
Reference Subject Observation / Comment Root cause Measure
VDA 6.3
GM = General Motors Evaluation Closing Recipient Responisble
QSB = Quality System Basics date
measure
B Serial production
M5.1
M5.2,
M5.3,
M5.4
Personnel qualification
M5.9
Bosch requirements:
- completeness of purchasing information (specified
purchase requirements)
- Process FMEA of suppliers
- DRBFM
- Quality Assurance Matrix (QAM)
- Requalification of supplied products
- contingency plan / supply performance
M5.10 - HTSA (Heat Treat System Assessment)
- Plating / Coating Assessments
- Change Management
- Software supplier management
M6 Production
M6.1 Personnel / Qualification
Responsibility and authority of employees, employee action
M6.1.1, plan with proxy regulation (production process), customer
M6.1.2, service (customer's voice)
M6.1.4,
M7.2
VDA 6.3
GM = General Motors Evaluation Closing Recipient Responisble
QSB = Quality System Basics date
measure
M6.2.1
M6.3
Transport / Handling / Storage / Packaging x x x x x
VDA 6.3
GM = General Motors Evaluation Closing Recipient Responisble
QSB = Quality System Basics date
measure
Company: 0
Date: 12/30/1899
Evaluation overview:
A Product development process Degree of compliance %
a) Product development ( Design)
.1 .2 .3 .4 .5 .6 .1 .2 .3 .4 .5
1 Planning 0 0 0 nb nb nb 2 Realisation 0 nb 0 0 nb E DE 0
b) Process development
.1 .2 .3 .4 .5 .6 .1 .2 .3 .4 .5 .6
3 Planning 0 0 0 0 0 0 4 Realisation 0 0 0 0 0 nb E PE 0
B Serial production
.1 .2 .3 .4 .5 .6 .7 .8 .9 .10
5 Supplier 0 0 0 nb 0 0 nb 0 0 0 E Z 0
6 Production (evaluation of all process steps)
Degree of compliance EP 0 %
m
Note: Process not evaluated = entry nb M
G
Y
R
Process Audit
according CDQ0608
Auditierter Bereich: Page
Date: 2
Overview of results:
.1
### 0 E1.2 = 0
.1 .2 .3 .4 .5
1.3 Production Material / Equipment 0 0 0 0 0 E1.3 = 0
1.4 0 E1.4 = 0
2.1 0 E2.1= 0
2.2 0 E2.2 = 0
2.3 0 E2.3 = 0
2.4 0 E2.4 = 0
2.5
0 E2.5 = 0
2.6 0 E2.6 = 0
3 0 E3 = 0
EGES = 0 11 (Service) C
Degrading= No
10 (Service)
Reference Subject
VDA 6.3 ISO/TS GM Bosch GM = General Motors
16949 QSB QSB = Quality System Basics
7.1, CDQ
Planning of product realization (framework time scheduling), Change ma ….
M1.2
7.3.2 0301
Process development
M4.2 7.5.1.1 Preparation of Control Plan (PQP) of pre-production / mass production, reviewed
with customer
M4.3, Serial releases / PPAP / ability verification of production and test e …….
M4.6
B Serial production
M5 Supplier / half-finished material / Storage / Transport
7.4.2, QM system of suppliers, development to conformity with ISO/TS 16949
M5.1
7.4.1.2
page 5 of 34
Reference Subject
VDA 6.3 ISO/TS GM Bosch GM = General Motors
16949 QSB QSB = Quality System Basics
M5.3, Evaluation of quality performance with quality indicators, zero failure tar …….
7.4.3.2
M5.4
KS
Preventive quality assurance (VQS, ATP), release of purchased serial produc ….
M5.5 7.4.3
10
Bosch requirements:
7.4.2, KS - completeness of purchasing information (specified pu ….
M5.10
6.3.2 8
M6 Production
M6.1 Personnel / Qualification
Responsibility and authority of employees, employee action plan with proxy ….
M6.1.1,
M6.1.2, KS
6.2.2.4
M6.1.4, 5
M7.2
M6.2.2 Capability of Measurement and Test Processes (MSA), internal and external l ….
M6.2.4, compliance with production and process data (machine parameters), approval …..
M6.2.6
M6.3.5 7..5.5
KS Storage of tooling, production equipment and measuring and test equipment
4
M6.4 Fault analysis, corrections, continual improvement programs
page 6 of 34
Reference Subject
VDA 6.3 ISO/TS GM Bosch GM = General Motors
16949 QSB QSB = Quality System Basics
M6.4.1, Statistical analyzing of quality and process data, SPC control cards, imple …….
8.5.1.1
M6.4.2
Fast response for quality failures (reaction plan), failure analyze accordi …….
M6.4.3,
M6.2.7, KS
8.5.2 ff.
M7.3, 1
M7.4
M6.4.5, KS
Fulfillment of customer requirements at delivery, compliance with targets t ….
8.5.1 ff.,
M6.4.6, 1, 3, 4, 5,
M7.1 8, 9, 10
U
Environmental Protection / occupational health and safety
“Questionnaire Supplier Audit” N93 A12
N93 A12 Question 1: Is there an environmental management system in place (e.g. to ISO
N 93 A12
14001, EMAS)?
N93 A12 Question 2: Is there an occupational health and safety management system in place
N 93 A12
(e.g. to OHSAS 18001)?
N93 A12 Question 3: Is there an environmental organization? Is it transparent and plausible?
N 93 A12
page 7 of 34
Sprache_GUI
Deutsch Englisch
Ergebnis: Results:
Erfüllungsgrad Degree of compliance
Seite 8
Sprache_GUI
Seite 9
Sprache_GUI
A Product Development
A Produktentstehungsprozess Process
6.2 Production
6.2 Betriebsmittel/Einrichtungen material/equipment
6.3
6.3 Transport/Teilebehandlung Transport/Partshandling
6.4 Faults
6.4 Fehleranal., Korrekt., KVP analysis/Corrections/CIP
Seite 10
Sprache_GUI
Product Development
Produktentstehungsprozess Process
Product Development
Produktentwicklung (Design) (Design)
Product Development
Planung der Produktentwicklung Planning
Sind die Kapazitäten für die Are the recources for the
Realisierung der realization of the product
Produktentwicklung geplant? development planned?
Seite 11
Sprache_GUI
Process Development
Planung der Prozessentwicklung Planning
Sind die Kapazitäten für die Are the resources for the
Realisierung der Serienproduktion realization of serial
geplant? production planned?
Seite 12
Sprache_GUI
Seite 13
Sprache_GUI
Are input
Werden
materials/internal residues
Vormaterialien/innerbetriebliche
delivered and stored
Restmengen zweckentsprechend
according to their
angeliefert und gelagert?
purpose?
Seite 14
Sprache_GUI
Seite 15
Sprache_GUI
Is an approval for
Erfolgt eine Freigabe von
production starts issued
Fertigungsanläufen und werden
and are adjustments
Einstelldaten sowie Abweichungen
details, as well as
erfaßt?
deviations recorded?
Transport/Parts
Transport/Teilehandling/Lagerung/
Handling/Storage/Packagi
Verpackung
ng
Are the
Sind die
quantities/production lot
Mengen/Fertigungslosgrößen auf
sizes matched to the
den Bedarf abgestimmt und
requirements and are they
werden sie gezielt zum nächsten
purposefully forwarded to
Arbeitsgang weitergeleitet
the next station?
Are the
Werden Produkte/Bauteile products/components
zweckentsprechend gelagert und appropriately stored and
sind die Transportmittel/ are the transport
Verpackungseinrichtungen auf die means/packaging
speziellen Eigenschaften der equipment tuned to the
Produkt/Bauteile abgestimmt? special properties of the
product/components?
Seite 16
Sprache_GUI
Seite 17
Sprache_GUI
Kundenbetreuung, Kundenzufriedenheit,
CustomerService
Service, Customer Satisfaction, Service
Seite 18
Sprache_GUI
Observation / Comment
Feststellungen / Hinweise
Wert. Eval.
Seite 19
Sprache_GUI
Abbrechen Cancel
Änderungen werden
übernommen... Changes will be taken…
Referenz Reference
Qualitätssicherungs-Transport Transport Processaudit
Qualitätssicherungs-Lager Warehouse Processauit
Qualitätssicherungs-Service Service Processaudit
nach QSP0720 according to QSP0720
Total assessment:
Environmental
Gesamtbewertung Umwelt- / protection/occupational
Arbeitsschutz health and safety
nicht bewertet not evaluated
tolerabel tolerable
nicht tolerabel not tolerable
Seite 20
Sprache_GUI
Empfänger Recipient
Comments and
Hinweise und Vorschläge sind Teil recommendations are part
dieses Berichtes. Sie bilden die of this report. They are
Grundlage für die Verbesserung the basis for inproving
der Qualitäts und Umwelt-leistung quality and environmental
sowie für die Aufrechterhaltung und performance, and for
Weiterentwicklung des maintaining and improving
Managementsystems. Die the management system.
Maßnahmen zur Beseitigung Actions to eliminate
erkannter Fehler und ihrer detected problems and
Ursachen sind ohne their root causes must be
ungerechtfertigte Verzögerung implemented without
umzusetzen. unjustified delay.
Evidence of
Die Einführung und Wirksamkeit implementation and
der Maßnahmen ist nachzuweisen effectiveness of actions
bis: must be provided by:
Seite 21
Sprache_GUI
Die
Seite 22
Process Audit
according CDQ0608
23
Auditierter Bereich: Page
Datum:
7 Bewertung
Die Quantitative Bewertung bei planmäßigen Prozeßaudits ermöglicht, daß Auditergebnisse in Verbindung mit der Analyse des Auditberichtes
vergleichbar werden und Veränderungen gegenüber vorherigen Audits im Sinne von KVP festgestellt werden können.
Aufgrund unterschiedlicher Bewertungsgrenzen und Zielvorgaben einzelner Unternehmen kann es erforderlich werden, eine Anpassung der
prozentualen Klassifizierung im Gesamterfüllungsgrad und der Beurteilungsbezeichnungen vorzunehmen. Hierzu kann auch eine qualitative
Bewertung genutzt werden. Einzelne Prozeßelemente können auch gewichtet werden. Eine abweichende Bewertungsmethode muß zwischen
Lieferanten und Kunden vereinbart werden und in dem Auditbericht ausgewiesen sein.
7.1 Einzelbewertung
Jede Frage wird hinsichtlich der jeweiligen Forderungen und deren konsequenter Erfüllung im Produktenstehungsprozeß
(Dienstleistungsprozeß) und der Serienproduktion (Dienstleistung) bewertet. Die Bewertung kann je Frage 0, 4, 6, 8, 10 Punkte erbringen,
wobei die nachgewiesene Erfüllung der Forderungen Maßstab für die Punktevergabe ist. Für Bewertungen unter 10 Punkte müssen
Verbesserungsmaßnahmen mit Termin festgelegt werden.
Produkte Dienstleistungen
- Produktentwicklung EDE - Planung EDE
- Prozeßentwicklung EPE
- Vormaterial/Kaufteile EZ - Fremdleistung EZ
- Mittelwert aller Prozeßschritte EPG - Mittelwert aller Prozeßschritte EPG
- Kundenbetreuung - Kundenbetreuung/
Kundenzufriedenheit EK Kundenzufriedenheit EK
7.3 Einstufung
* Anmerkungen:
1. Auditierte Unternehmen, die einen Gesamterfüllungsgrad von 90% bzw. 80% überschreiten, die aber in einem oder mehreren Elementen
nur einen Erfüllungsgrad unter 75% erreichen, werden von A nach AB bzw. AB nach B abgestuft.
2. Sind Fragen mit null Punkten bewertet, deren Nichterfüllung entscheidenden Einfluß auf die Produkt-, Prozeßqualität haben kann, so
kann der Auditierte von nach AB bzw. AB nach B abgestuft werden. In besonderen Fällen ist auch eine Abstufung nach C möglich.
zeß
10 Punkte erbringen,
Punkte müssen
r mehreren Elementen
7 Evaluation
The quantitative evaluation of scheduled process audits makes it possible for audit results in connection with the analysis of the audit report to
be comparable, thus changes to previous in the sense of CIP can be established.
Due to differing evaluation limits and targets of individual companies, it may become necessary to adjust the percentage classification of the
overall degree of conformity and the evaluation terms used. A qualitative evaluation may also be applied. Individuall process elements may also
be weighted. A different evaluation method ( such as qualitative evaluation) must be agreed between supplier and customer and has to be
stated in the audit report.
Products Services
- Product design EDE - Planning EDE
- Product development EPE
- Input material/Purchased parts EZ - Contract services EZ
- Mean of all process steps EPG - Mean of the process steps EPG
- Customer service - Customer service
Customer satisfaction EK Customer satisfaction EK
7.3 Grading
* Notes:
1. Audited companies, which achieve a degree of compliance of 90 % or more than 80 %, but only achieve a degree of compliance of
less than 75 % in one or more elements, are downgraded from A to AB or AB to B.
2. For questions graded with zero points, which have a significant influence on the product/process quality when not achieved, the
auditee can be downgraded from A to AB or AB to B. In special cases, a downgrading to C is possible.
audits makes it possible for audit results in connection with the analysis of the audit report to
ense of CIP can be established.
ividual companies, it may become necessary to adjust the percentage classification of the
ms used. A qualitative evaluation may also be applied. Individuall process elements may also
as qualitative evaluation) must be agreed between supplier and customer and has to be