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CHAPTER-4
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Table: 4.1
1 AYURVEDIC 25 50
ALLOPATHIC 10 20
2
HOMEOPATHY 15 30
3
TOTAL 50 100
CHART: 4.1
3
60%
50%
40%
30%
50%
20%
30%
10% 20%
0%
AYURVEDIC ALLOPATHIC HOMEOPATHY
INTERPRETATION From
the sample survey, it can be concluding that 50% of their respondents option that they prefer more
ayurvedic treatment. In addition to that 10%of respondents take allopathic treatment, 30% is taken
homeopathy.
Table: 4.2
TABLE SHOWING THE USEFULNESS AND ATTRACTIVENESS OF THE PACKAGING STYLE
1. HIGHLY AGREE 20 40
2. AGREE 15 30
3. NETUTRAL 10 20
4. DISAGREE 5 10
5. HIGHLY DISAGREE 0 0
TOTAL 50 100
CHART 4.2
4
45%
40%
35%
30%
25%
20% 40%
percentage
15% 30%
10% 20%
5% 10%
0% 0%
Highly agree Agree Neutral Disagree highly disagree
INTERPRETATION From
the above it seen that 40% of consumer says that the packing style is useful and attractive. And
only 10% of people disagrees the packing style.
Table 4.3
TABLE SHOWING QUALITY OF THE PRODUCT
1. HIGHLY SATISFIED 20 40
2. SATISFIED 15 30
3. NETUTRAL 10 20
4. DISSATISFIED 5 10
5. HIGHLY DISSATISFIED 0 0
TOTAL 50 100
CHART 4.3
5
40%
35%
30%
25%
40%
20%
30% percentage
15%
20%
10%
10%
5%
0%
0%
Highly Satisfied Neutral Dissatisfied highly
satisfied dissatisfied
INTERPRETATION
From above it seen that 40% of consumers highly satisfied or good with the quality of the product.
Only 10% of consumers dissatisfied the quality of the product. From these we can arrive at a
conclusion that the product of Mangalodayam is maintaining good quality.
Table 4.4
TABLE SHOWING THAT AYURVEDIC PRODUCTS TAKE LONGER TIME TO RECOVER
SL OPTIONS NO:OF RESPONTENTS PERCENTAGE
1. Highly agree 20 40
2. Agree 15 30
3. Neutral 10 20
4. Disagree 5 10
TOTAL 50 100
Table 4.4
6
45%
40%
35%
30%
25%
15% 30%
10% 20%
5% 10%
0%
Highly agree Agree Neutral Disagree
INTERPRETATION
From this survey, it can be concluding that 40% of consumers highly agree to take longer time to
recover, and 10% of consumers disagree.
1. CHILDREN 15 30
2. YOUTH 10 20
3. ELDERLY 25 50
TOTAL. 50 100
CHART: 4.5
7
30%
CHILDREN
50%
YOUTH
ELDERLY
20%
INTERPRETATION
From the above table, the elderly customers 50% are more use ayurvedic medicines and
youth 10% have less use ayurvedic medicines.
TABLE: 4.6
TABLE SHOWING AYURVEDIC PRODUCT RECOMMENDED TO OTHERS
2. Not sure 15 30
total 50 100
CHART: 4.6
8
10%
30%
Definitely recommend
60% Not sure
definitely not reccommend
INTERPRETATION From
the sample survey, 60% of the respondents’ opinion that they will recommend to others and 30%
respondents are not sure to recommend and 10% of respondents definitely will not recommend.
This means the major percentage of people will recommend to others.
TABLE: 4.7
TABLE SHOWING CONSUMERS HEARD ANY COMPLAINT ABOT THE PRODUCT
SL OPTIONS NO:OF RESPONDENTS PERCENTAGE
1. HIGHLY AGREE 3 6
2. AGREE 7 14
3. NETUTRAL 10 20
4. DISAGREE 20 40
5. HIGHLY DISAGREE 12 24
TOTAL 50 100
CHART: 4.7
9
TABLE SHOWING CONSUMERS HEARD ANY COMPLAINT ABOT THE PRODUCT
6%
24% 14%
Highly agree
Agree
Neutral
20% Disagree
highly disagree
40%
INTREPRETATION
From the above chart is very clear that 20% of customers not heard any complaint about the
product only 7% heard complaint about products.
1. Arishtam 5 10
2. Mangalodayam patented 20 40
products
3. Kashayams 10 20
4. Pills,choornam 10 20
TOTAL 50 100
CHART:4.8
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TABLE SHOWING THE PRODUCT PREFFERED BY CONSUMERS
40%
30%
20% 40%
INTERPRETATION In
this survey it clear that consumers prefer Mangalodayam patented products 40% more than any
other offered by the preferred.
TABLE:4.9
TABLE SHOWING CONSUMER SATISFIED WITH DEALER SERVICE
1. HIGHLY SATISFIED 20 40
2. SATISFIED 12 24
3. NETUTRAL 10 20
4. DISATISFIED 5 10
5. HIGHLY DISATISFIED 3 6
TOTAL 50 100
CHART: 4.9
15%
10% 24%
20%
5%
0% 10%
Highly 6%
Satisfied
satisfied Neutral
Dissatisfied
Highly
dissatisfied
INTREPRETATION
From the above 40% of consumers highly satisfied with dealer service. Only 6% of consumers are
dissatisfied with the dealer service.
TABLE:4.10
TABLE SHOWING FACTORS WHICH MAKES MANGALODAYAM PRODUCTS DIFFERENT
1. Goodwill 20 40
2. Price 12 24
3. Quality 8 16
4. Advertisement 5 10
5. Don’t know 5 10
TOTAL 50 100
CHART: 4.10
12
10%
10%
40%
Goodwill
Price
16%
Quality
Advertisement
24% Don’t know
INTREPRETATION
The opinion of customers, the major factor which makes Mangalodayam differs from others is its
goodwill. Price and quality also acts as a good factor for Mangalodayam in becoming a different
one.
TABLE: 4.11
TABLE SHOWING USE OF AYURVEDIC MEDICINE FOR THE TREATEMENT OF COMMON
DESEASES
1. YES 30 60
2. NEUTRAL 10 20
3. NO 10 20
TOTAL 50 100
CHART:4.11
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70%
60%
50%
40%
PERCENTAGE
30% 60%
20%
0%
YES NEUTRAL NO
INTREPRETATION
The above table showing that the 60% of major consumers use ayurvedic medicines for common
diseases like common cold, cough, allergy etc. And only 20% of consumers stand as neutral. And
TABLE:4.12
TABLE SHOWING USE OF AYURVEDIC MEDICINES FOR MAJOR DISEASE
1. YES 35 70
2. NO 15 30
TOTAL 50 100
CHART:4.12
14
30%
YES
NO
70%
INTERPRETATION
The above table showing that the 70% of consumers uses ayurvedic products for major diseases
like diabetics, asthma, and arthritis etc. and only 30% of consumers not using ayurvedic products
for major diseases.
TABLE:4.13
TABLE SHOWING CONSUMING OF AYURVEDIC PRODUCTS ON DOCTOR’S PRESCRIPTION
OR TAKING ON OUR’S OWN
1. DOCTOR’S 35 70
PRESCRIPTION
2. NEUTRAL 10 20
3. OWN 5 10
15
TOTAL 50 100
CHART:4.13
10%
20%
DOCTOR'S PRESCRIPTION
NEUTRAL
WITH OWN
70%
INTERPRETATION It
shows that 70% of consumers consume ayurvedic medicines with doctor’s prescription. Only 10% of
consumers take ayurvedic medicines with their own decision.
TABLE:4.14
TABLE SHOWING WHICH MEDICATION IS BEST
SL OPTIONS NO:OF RESPONDENTS PERCENTAGE
1. AYURVEDIC 20 40
2. ALLOPATHIC 15 30
3. HOMEOPATHIC 10 20
4. UNANI 5 10
16
5. OTHERS 0 0
TOTAL 50 100
CHART:4.14
40%
35%
30%
25%
40%
20%
30%
15%
20%
10%
10%
5%
0%
0%
AYURVEDIC ALLOPATHIC HOMEOPATHIC UNANI OTHERS
INTREPRETATION In
this table 40% of people says ayurveda is the best medication, 30% people say allopathic as best,
20% says homeopathic as best.
TABLE:4.15
TABLE SHOWING USE OF HERBAL COSMETIC PRODUCTS
SL OPTIONS NO:OF RESPONDENTS PERCENTAGE
1. YES 45 90
2. NO 5 10
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TOTAL 50 100
CHART:4.15
10%
YES
NO
90%
INTERPRETATION
Above table showing that the 90% people use herbal cosmetic products and only 10% of people not
using herbal cosmetic products.
TABLE:4.16
TABLE SHOWING FAVORITE AYURVEDIC BRAND/COMPANY
1. DHABUR 13 26
2. PATANJALI 7 14
3. LOTUS 10 20
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4. HIMALAYA 15 30
5. OTHER 5 10
TOTAL 50 100
CHART: 4.16
25%
20% 20%
15% 14%
10%
10% PERCENTAGE
5%
0%
DHABUR
PATANJALI
LOTUS
HIMALAYA
OTHERS
INTERPRETATION The
above table showing that the 30% of people’s favorite product is HIMALAYA. And 26% likes DHABUR.
20% likes LOTUS.14% likes PATANJALI. 10% likes other products.
TABLE:4.17
TABLE SHOWING AYURVEDIC MEDICINES RELIABLE TO YOUR POCKET
1. YES 30 60
2. NEUTRAL 10 20
3. NO 10 20
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TOTAL 50 100
CHART:4.17
70%
60%
50%
40%
PERCENTAGE
60%
30%
20%
20% 20%
10%
0%
YES NEUTRAL NO
INTERPRETATION The
above table showing that the 60% consumers says that the ayurvedic medicines reliable to their
pockets. And 20% of people say the ayurvedic products are costly.
TABLE:4.18
TABLE SHOWING THAT AYURVEDIC MRDICINES HAVE SOME SIDE EFFECT ON THEIR
BODY/HEALTH
SL OPTIONS NO:OF RESPONDENTS PERCENTAGE
1. YES 10 20
2. NO 40 80
20
TOTAL 50 100
CHART:4.18
TABLE SHOWING THAT AYURVEDIC MRDICINES HAVE SOME SIDE EFFECT ON THEIR
BODY/HEALTH
80%
70%
60%
50%
80%
PERCENTAGE
40%
30%
20%
20%
10%
0%
YES NO
INTERPRETATION In
above table 80% of people didn’t have any side effects when they use ayurvedic medicines. 20%
people say that they have some side effects due to the usage of some ayurvedic medicines.
TABLE:4.18
Table showing that the impact of advertisements in ayurvedic products
1. YES 40 80
2. NO 10 20
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TOTAL 50 100
CHART:4.18
20%
YES
NO
80%
INTERPRETATION Above
table showing that 80% of consumers say that there is a high impact of advertisement on ayurvedic
products. 20% says there is no impact on advertisement in ayurvedic products.
TABLE:4.19
1. HIGHLY SATISFIED 20 40
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2. SATISFIED 12 24
3. NETUTRAL 10 20
4. DISATISFIED 8 16
5. HIGHLY DISATISFIED 0 0
TOTAL 50 100
CHART:4.19
0%
16%
HIGHLY SATISFIED
40%
SATISFIED
NEUTRAL
20%
DISSATISFIED
HIGHLY DISSATISFIED
24%
INTERPRETATION
In above chart 40% of consumers are highly satisfied with Mangalodayam ayurvedic products. And
24% are satisfied with the product. Only 16% are dissatisfied with the product.
TABLE:4.20
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1. AGREE 35 70
2. NEUTRAL 10 20
3. DISAGREE 5 10
TOTAL 50 100
TABLE:4.20
10%
20%
AGREE
NEUTRAL
70%
DISAGREE
INTERPRETATION
It shows that 70%of consumers agree that Mangalodayam products packaging gives sufficient
information about the product. And 20% stand with neutral commends, only 10% disagrees.
TABLE: 4.21
TABLE SHOWING PRICE AND SUFFICIENT QUATITY PROVIDED BY MANGALODAYAM
PHARMACEUTICALS
SL OPTIONS NO:OF RESPONDENTS PERCENTAGE
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1. HIGHLY AGREE 23 46
2. AGREE 12 24
3. NETUTRAL 8 16
4. DISAGREE 5 10
5. HIGHLY DISAGREE 2 4
TOTAL 50 100
CHART: 4.21
TABLE SHOWING PRICE AND SUFFICIENT QUATITY PROVIDED BY MANGALODAYAM
PHARMACEUTICALS
50%
45%
40%
35%
30%
25%
46%
PERCENTAGE
20%
15%
24%
10%
16%
5% 10%
4%
0%
HIGHLY AGREE AGREE NEUTRAL DISAGREE HIGHLY
DISAGREE
INTERPRETATION It
shows that 46% of consumers highly agree that they get sufficient quantities of products with respect
to the price. 24% agree with that. Only 4% of consumers are highly disagreeing that they didn’t get
sufficient quantities of products at reasonable price.
TABLE: 4.22
TABLE SHOWING THAT THE MEDIA WHICH GIVES INFORMATION ABOUT
MANGALODAYAM AYURVEDIC PRODUCTS
25
SL OPTIONS NO:OF RESPONTENTS PERCENTAGE
1. NEWS PAPER 20 40
2. TELEVISION 10 20
3. RADIO 15 30
4. INTERNET 5 10
TOTAL 50 100
CHART: 4.22
TABLE SHOWING THAT THE MEDIA WHICH GIVES INFORMATION ABOUT
MANGALODAYAM AYURVEDIC PRODUCTS
40%
35%
30%
25% PERCENTAGE
40%
20%
30%
15%
20%
10%
10%
5%
0%
NEWS PAPER TELEVISION RADIO INTERNET
INTERPRETATION
It shows that 40% of consumers heard Mangalodayam products from newspapers. 30% of consumers
heard from radio. 20% consumers heard from television. 10% heard from internet. So majority of
consumers/peoples heard Mangalodayam products from newspapers.
TABLE: 4.23
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SL OPTIONS NO:OF RESPONTENTS PERCENTAGE
1. MUCH BETTER 25 50
2. SOME WHAT 12 24
BETTER
4. SOME WHAT 5 10
WORSE
TOTAL 50 100
CHART: 4.23
TABLE SHOWING THAT COMPARING MAMGALODAYAM WITH OTHER COMPETITORS
5%
16%
MUCH BETTER
50%
SOME WHAT BETTER
24% ABOUT THE SAME
SOME WHAT WORSE
INTERPRETATION
It shows that 50% of consumers agree that Mangalodayam is much better than others.24% says
somewhat better than other competitors. Only 10% says somewhat worse than others.
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CHAPTER-5
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5.1 FINDINGS
The majority of the people prefer ayurvedic treatment rather than allopathic and
homeopathy
Majority of the people highly agree that Mangalodayam provide high quality to their
each products
Mangalodayam is adopted useful and attractive packaging style to their each product
Majority of people opined that ayurvedic products tae longer time to recover
Ayurvedic medicines are mainly used by children
The study reveals the majority of the consumers are very likely to recommend the
product to others
The majority of the consumers didn’t heard any complaint about the products
Majority of people prefer to buy Mangalodayam patent products
Majority of the consumers are highly satisfied with firm’s products.
Goodwill make Mangalodayam pharmaceuticals different from others
Majority of people highly satisfied with the dealer service
Majority of the people using ayurvedic products for common diseases like common cold,
cough etc.
Majority of consumers using ayurvedic medicines for major diseases like diabetes,
migraine, depression etc
70% of consumers consuming ayurvedic medicines with doctor’s prescription
40% of consumers opined that ayurveda is the best medication
90% of people purchasing ayurvedic cosmetics
Majority of people like DHBUR products
Majority people highly agree that they get ayurvedic products at reasonable price
Majority of consumers opined that there is no side effects of the Mangalodayam
products
Advertisement has some impact on consumer buying behavior
Mangalodayam ayurvedic product packaging showing sufficient information about the
products.
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Mangalodayam provide sufficient quantities of products at reasonable price
From news papers customers getting sufficient information about Mangalodayam
ayurvedic products
Comparing other competitors Mangalodayam s much better than others.
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5.2 SUGGESTIONS
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5.3 Conclusion
The project titled “THE CONSUMER BUYING BEHAVIOR OF AYURVEDIC PRODUCTS WITH
SPECIAL REFERENCE TO MANGALODAYAM PHARMACEUTICALS CHANGARAMKULAM” was
undertaken to identify various buying behavior of ayurvedic medicines. These are different kinds
of customers. So their wants and needs are also different. They buy goods and services to satisfy
their needs. The cause and factors which stimulate consumer to buy certain goods or services is
called buying motives. In fact, the motivating factor to direct consumer behavior is buying motives.
Identifying buying motives or customer is a difficult task for business entrepreneurs.
A variety of factors influence the people before they buy any product. It is indeed necessary for
any organization to understand the changing buying behavior in order to fulfill their requirements.
This would help the dealer to know about the various drives of customers that motive them to
purchase ayurvedic medicine.
From this study, the overall performance of Mangalodayam is satisfactory. Te study
reveals that the majority of consumers have good impression about the medicines, and majority
of people opined that there are no side effects of the Mangalodayam products. The study reveals
the majority of the customers are very likely to recommend the proto others.
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BIBLIOGRAPHY
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BIBLIOGRAPHY
BOOKS:
PHILIP KOTLER,MARKETING MANAGEMENT
WEBSITES:
www.mangalodayam.com
www.managementstudying guide .com
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APPENDIX
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QUESTIONNAIRE
11. Do you use ayurvedic medicine for the treatment of common diseases like
common cold, cough, allergy etc?
YES Neutral NO
12. Do you use ayurvedic medicine for major diseases like Diabetes, Migraine, and
Depression etc?
YES NO
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13. Do you consume ayurvedic medicine on doctor’s prescription or taking it on our
own?
Unani Others
YES NO
HIMALAYA OTHERS
YES NEUTRAL NO
18. Is ayurvedic medicine having some side effects on your health and body?
YES NO
YES NO
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20. Are you satisfied with the Mangalodayam products?
21. Do you agree that the price and sufficient quantity there by?
22. From which media you have heard about the Ayurvedic products?
Newspapers Television
Radio Internet
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