Republic of the Philippines

Department of Education
Region III-Central Luzon
Schools Division of Bulacan
Asian Institute of Science and Technology
Plaza Naning Victoria Bldg. Baliwag, Bulacan

TVL – Information, Communication and Technology

Contact Center Services
Name: _________________________________________________ Score:__________________
(SURNAME, FIRST NAME MI)
Section: ____________________________ Date: _______________

Activity No. 5
EVALUATION SHEET
Listen to the recording of your interview. List or note specific parts of the interview when you and your interviewee
did not fully understand each other. Identify the cause (i.e., vague question, soft voice, unclear pronunciation)

Exceptional Admirable Acceptable Attempted

CRITERIA
10pts 8pts 6pts 2pts
Score
Questions asked are in More questions asked Few questions asked Questions are not in
logical order. are in logical order. are in logical order. logical order.
Logical and
Questions are designed Some questions are Few questions are Questions are not
Sequential
to build on previous designed to build on designed to build on designed to build on
questions. previous questions. previous questions. previous questions.
Vocal and non-verbal Delivery is clear and Delivery neither Delivery is distracting
delivery are well commands the enhances nor hinders or awkward and not
developed and interview. Voice and performance. commanding for an
Delivery enhance the interview body are evenly Appropriate gestures interview. Long
experience matched and are communicated silences or too much
appropriately managed and some distracting talking on the part of
for the situation. mannerisms are visible the interviewer.
Presentation is free of Presentation is free of Isolated errors in Grammar,
errors in grammar and serious errors in grammar, pronunciation, and/or
pronunciation; word grammar, pronunciation, and/or word choice are
Language choice aids clarity and pronunciation, and/or word choice reduce severely deficient.
vividness. Interviewer word usage. clarity and credibility. Interviewer does not
used professional Interviewer sounds use professional
language. mostly professional. language.
Student uses a clear Student’s voice is clear. Student’s voice is low. Students mumbles,
voice and correct, Student pronounces Student incorrectly incorrectly
precise pronunciation most word correctly. pronounces terms. pronounces terms,
Diction of terms so that all Most audience Audience members and speaks too quietly
audience members can members can hear have difficulty hearing for students in the
hear presentation presentation. presentation. back of the class to
hear.
Tape/Video is audible. Tape/Video is mostly Tape/Video is mostly Tape/Video is
Provides help for audible but has inaudible. inaudible.
Taping of review. sections that are Provides little help for Provides no help for
Interview inaudible. review. review.
Tape/Video is helpful
for review.
TOTAL SCORE