GENERAL TROUBLESHOOTING My printer is not working

- Is it plugged in? - Is it plugged in or turned on?

- Is the monitor turned on? - Are you connected to the correct
- Check that all cords and cables are printer?
connected tightly - Is it connected to the computer?
- Check that all cords and cables are - Does it have ink/paper?
connected tightly - Paper jam?
o The Suspects
My computer won’t turn on
 Push pins
- Are power cables connected tightly to  Staple wire
all devices?  Ballpen
- Are power cables plugged in to a power  Paper clips
source?  Binder clip
- Unplug the computer completely from  Peanuts
the power source, wait 5 minutes, then
NETWORK ISSUES
reconnect and try again.
I cannot connect to the network
DISPLAY ISSUES
- Is the blue network cable plugged in
My monitor is not working
tightly?
- Are monitor and computer both turned - Is there a green light flashing where the
on? cable is plugged in?
- Are all cables connected properly?
Blue Screen of Death (BSOD)
- Try pressing the space bar several times
to wake computer from sleep mode. - Kiss of Death
- If rebooting does not work, contact
technical support
*2 types of cable:
OTHER TIPS
- PS2 Cable and USB cable
Things to remember
Mouse not working
- Always save files in Drive D or E
- Are cables connected tightly? - Scan your FD first before opening it
- If it’s a USB drive, try connecting to a - Scan your PC once a week for
different usb port virus/malware checking
- Make sure mouse is clean and on a solid - Turn off your PC properly
surface
- Try a different mouse

Computer is freezing/crashing

- Three finger salute (CTRL ALT DEL)

- Task manager > End task

Printer problem
MICROSOFT TIPS Excel – Creating chart

How to attach video - Insert >Recommended Chart

- Go to INSERT Mail Merge

- Find and select VIDEO
- Creates multiple documents at once
- Select VIDEO ON MY PC
- Documents that have identical layout,
How to use hyperlink formatting, text and graphics
- Only specific sections of each document
- Add text
varies and is personalized
- Right click the text and select
- Insert Text Box > Set Font > Format
HYPERLINK
Shape >Mailings > Start Mail Merge >
- Point the HYPERLINK
Step By Step Mail Merge Wizard >Select
PPT Do’s and Don’t’s Recipients > Locate Excel File > Match
Fields > Next > Finish and Merge >Edit
- Compatible Colors Individual Document
o Choice of text and background
must be compatible
- Text Usage (Size and Font)
o Use simple fonts not decorative
fonts
o Title font size must be larger
than content (32-38 content; 38
above title)
o Use uniform font size
o Don’t put all the text inside the
powerpoint (keywords)
o Minimize transition
o Meaningful graphics

PPT Tips

- Don’t copy and paste; duplicate

- Use B or W
- Use PPT show
- Save your files in one folder only
- Always save your work from time to
time

Tracking Changes

- Click review
- Select track changes

Excel – Outlining Data

- Select Data > Subtotal > Click OK > At

change in > Count