The Role and Applications of Data Science in Different Industries

1. Business process outsourcing (BPO)

a. Speech Analytics – used to analyze conversations to gather information about
customers and issues discussed. It uses speech and recognition features.
b. Text Analytics - used to analyze written language (i.e. emails, documents, etc.). Applies
data mining to identify patterns in texts.
c. Desktop Analytics – unlike the first two which is customer-oriented, desktop analytics is
agent-focused. It is used to monitor, capture and analyze desktop-based activities and
workflows. It can be applied to measure an agent’s compliance to protocols,
performance and other issues.
d. Cross-channel Analytics – consolidate data sets from different channels. It can be
applied to customer relationship management wherein all the first three analytics are
combined. It can be used to identify and evaluate customer support platforms and their
interactions with the brand.
e. Self-service analytics – it provides customers the option to solve their own issues. It
analyzes the customer experience and determines glitches and other problems.
f. Predictive analytics – includes data mining, machine learning, and artificial intelligence
to predict future events, such as customers’ purchasing behavior. It can also be applied
to customer support provider to identify the most effective approach for customer
interaction.
Source: https://www.openaccessbpo.com/blog/6-forms-of-data-analytics-in-the-call-center

2. Real Estate
a. Prediction of customer behavior and application on property management
b. Optimization of location of employees
c. Identification of best tenants
d. Smart building technology
i. Predictive Maintenance
ii. Building Information Modelling
e. Big Data tools for deciding the best quality of properties

Source: https://towardsdatascience.com/data-science-for-real-c09f088b6550
https://codeburst.io/big-data-applications-in-real-estate-analysis-502accc54dc8

3. Manufacturing Industry
a. Reduction of Supply Chain Risk
b. Optimization of Operations to Higher Degree
c. Perfecting Quality of goods
d. Predictive Maintenance to Reduce Costs
e. After-Sales Service Improvements
f. Mass and Individual Customization of Products
g. New Data-Driven Revenue Sources and Business Models
h. Expansion to Enterprise-Level Analytics

Source: https://strategywise.com/8-uses-of-data-science-in-manufacturing/

4. Semicon
 a. Automation in Semicon Manufacturing
b. Optimizing yield by preventing errors proactively
c. Enhancing wafer inspection
d. Connecting the semiconductor and electronics supply chains
e. Data-Driven Design Engineering and Verification
f. Decision-making in Research and Development
g. Improving R&D processes to increase efficiency
h. Optimizing resources throughout the project life cycle
i. Improve and Optimize Pricing
j. Account Management

Source: https://www.mckinsey.com/industries/semiconductors/our-insights/reimagining-fabs-
advanced-analytics-in-semiconductor-manufacturing
http://www.microwavejournal.com/articles/28778-the-need-for-advanced-data-analytics-in-
semiconductor-manufacturing-embrace-the-data-or-die
https://www.mckinsey.com/industries/semiconductors/our-insights/improving-the-
semiconductor-industry-through-advanced-analytics