Online Yellow Belt

SIPOC Diagram

Key Business Process: Pizza Ordering and Delivery Process Created by: The PP Project Team

Suppliers Inputs Process Outputs Customers

Italia Pasta Azienda Dough Name: Order and deliver a pizza Pizza Delivery driver
Fresh organics Vegetables Purpose: to deliver a pizza to a Bill The end customer
Clients Telephone order customer Empty cartons Kitchen staff
Market Ingredients Owner: Luigi Tartufi Dirty baking trays
Presto pizza Kitchen

Results Measures Customer Needs

Key Business Process: Pizza Ordering and Delivery Process
On time delivery from phone Total time within 30 minutes
order to receipt of pizza Hot pizza
Take Not over cooked not
Process Take order to Hand to Drive to Present pizza
telephone Make pizza Cook pizza undercooked
Steps chef delivery guy customer and bill
order Right toppings
Friendly delivery driver with
Number of Number of Time taken Time waiting
Process Time taken to Time to make Time to cook enough cash
rings before pizzas given to to drive to for customer
Measures give to chef a pizza a pizza
answering delivery guy customer to open door

92 late
Present
none none none none none none deliveries this
Data month

Results Concerns
Goal Total time
Within 3 rings none none <12 minutes none 20 minutes
Performance <30 minutes

Sources of Busy in Availability of 92 late deliveries last month i.e. Date:

Customer
restaurant, Backlog in Oven Availability of a driver Traffic 40%
Variation or Busy chef waiting to
not enough preparation temperature a driver jams, ease of
Waste open door
staff directions
Late delivery means the half the
Version:
Time delay, Going over 30 money back
Impact on Under/over Late delivery,
missed phone Time delay Time delay Late delivery minutes on
Business cooked pizzas cold pizza
calls purpose

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Presto Pizza SIPOC www.pmi.co.uk