DECEMBER 2017 P/ID 77715/MBN1D/

MBS1D

Time : Three hours Maximum : 100 marks

PART A — (10 × 3 = 30 marks)

Answer any TEN questions.

1. Define Communication process.

2. Write short note on EPABX.

3. What is video conferencing?

4. Name some internal communication devices.

5. Specify the important content of tenders.

6. List out the types of letters.

7. What do you mean by ‘Oral communication’?

8. What are the different types of circulars?

9. Define ‘Agenda’.

10. What is ‘minutes’?

11. State the uses of e-mail.

12. What do you mean by memo?

 PART B — (5  6 = 30 marks)

Answer any FIVE questions.

13. Discuss briefly the developments taking place in

today’s workplace that increase the need for
effective communication.

14. Suggest suitable measures to overcome the

barriers of communication.

15. Explain the distinction between an intranet and

an extranet.

16. Cell phones have become necessary for modern

businessman as their computers – Discuss.

17. Draft a circular announcing a gift scheme on the

occasion of Diwali to increase the sales of the
suitings of a garment company.

18. “A tactfully written letter of complaint will alone

bring a proper adjustment”. Illustrate the truth of
this statement with reference to letters of
complaint and adjustment.

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MBS1D
19. Draft a report on the need to introduce some
incentive schemes to boost the sales of a company.

20. What guidelines would you keep in mind while

drafting a e-mail? State the precautions should be
taken while forwarding an e-mail.

PART C — (2  20 = 40 marks)

Answer any TWO questions.

21. Draft a reply for a customers letter to your bank to

explain why it has dishonoured a cheque in spite
of the fact that the last cheque for Rs. 50,000
posted to it for collection raises the balance
sufficiently to cover the dishonoured cheque.

22. Explain the drawbacks of video conferencing.

23. Draft a minutes of a meeting for the discussion

taken place on implementation of Internet
banking.

24. How will you draft a letter relating to export and

import with government departments?

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MBS1D