WORKPLACE

COMMUNICATION
1)VIVEK YADAV
2)KANISHK RICHARIYA
3)KAMAL SINGARIA
4)VIKAS SINGH RAJPUT
5)JAIMIN BUDHBHATTI
ACCIDENT DUE TO
MISCOMMUNICATION
 • Collision between the Pan Am and KLM
Boeing 747's
• Many incidents and accidents in civil
aviation have been attributed to human
factors and the most prominent of these
factors is miscommunication.
 DETAILS OF THE ACCIDENT
• The Tenerife disaster took place on March 27, 1977, when two
Boeing 747s collided on the island of Tenerife, killing 583 people. The
Tenerife disaster had the greatest number of casualties of any air disaster
until the September 11, 2001 Terrorist Attacks, and remains the deadliest
aviation accident in history. It is noteworthy that neither plane was in flight
when the collision occurred
• The KLM Flight 4805, PH-BUF, a 747 flying as a charter full of
vacationers, was getting ready to head back to Amsterdam via Las Palmas.
• On March 27, 1977 Pan Am Flight 1736, N736PA, had taken off from
New York's JFK International Airport, bound for the Canary Islands
What happened next would turn out to be a fatal
chain of events:

• With KLM ready to go, PanAm was instructed to taxi along the same main runway
until it reached exit 3.
• Tenerife Air traffic control gave the KLM plane ATC clearance for the route it was
to take after takeoff, but the KLM captain apparently mistook it to be permission
for the takeoff itself.
• As soon as the PanAm, still taxiing along, spotted the KLM 747's landing
lights, the pilots tried to apply full power and take a sharp turn away from
the runway, but the collision was only seconds away. The KLM plane, by
now already partially free of the ground, slammed into the side of the
PanAm plane, ripping apart the center of the fuselage of the PanAm jet
(roughly what is directly above the wing.)
 MISCOMMUNICATION
• There had been misinterpretations and false convictions. Analysis of the
CVR transcript shows that the KLM pilot was convinced that he had been
cleared for take-off, while the Tenerife control tower was certain that the
KLM 747 was stationary at the end of the runway and awaiting takeoff
clearance. While there is debate about their relative importance, the general
conclusion is that the disaster was caused partly by squelched radio
messages (calls from both planes to the tower and vice versa cancelled
each other because they happened to be at precisely the same instant),
partly by non-standard phrases used by the KLM co-pilot ("We're at take
off") and the Tenerife control tower ("O.K."), and partly by the Dutch
captain Jacob Veldhuyzen van Zanten seemingly being in a hurry to
commence the delayed flight, possibly due to Dutch regulations on
exceeding flight time (which later was hard to accept for the Dutch
investigators, as the captain was otherwise known as a first class pilot).
 CHANGES INCORPORATED SINCE THE ACCIDENT

• There were sweeping changes made to international airline regulations and

to airplanes. It was made a worldwide rule that all control towers and pilot
crews had to use English standard phrases.
• Airplane manufacturers began installing equipment that helped planes see
through fog.
• Cockpit procedures were also changed.
• Hierarchical relations were played down. More emphasis was placed on
decision-making by mutual agreement.
THANK YOU