TIG Training Guide

Declaration

I/We hereby declare that this Client presentation is created for internal purpose and is
from the experiences of my/our team members. To the best of my/our knowledge, this
document does not contain any material that infringes the copyrights of any other
individual or organization including the customers of Infosys.

Author : Naveen Gupta

Version : 1.0

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Index

1.) How to install & configure MS Communicator 5.0

2.) How to install & configure MS Outlook express in ABC
3.) How to install & configure SAP & Excel
4.) How to install & configure Nortel Client
5.) Some common troubleshooting & solutions.

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These are some installation steps for ABC Process Software’s.

How to Install MS Communicator 5.0. After installing the MS Communicator

setup follows these settings only for ABC Process.

1.) Open MS Communicator, click on the Action Menu -> Options

2.) Select Account Tag Button.

3.) Fill the Sign-in Name like (user.name@exchange.name). For trouble shooting
please note user name can be different from Sign-in Name. In the above box there
should be Sign-in Name.
4.) Now click on the Advance button

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 5.) In Server Name IP address (X.X.X.X.X).After click on ok now try to connect it
will ask user name password it should be

User Name: (domain\user.name)

Password: ************

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2.) How to Configure MS Outlook for ABC user:

1.) Go to Control Panel->Mails->E-mail Account.

2.) Select Add new e-mail account. Click on Next.
3.) Click on Microsoft Exchange Server.

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 4.) Server name is toroondc508.bell.corp.bce.ca

5.) Click on Check Name button. It will automatically detect the user name (only
if it is exist)
6.) Click on Next button it will ask user name & password. It should be like
User name “domain\user.name”
Password “**********”

Note: It will asked user Password name at least 3 times.

7.) After configuring mail box. Create a PST for Users.

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How to Configure SAP for ABC Process.

1.) Before installing SAP. Please keep in your mind some software should be install
first (those are Adobe Acrobat 6.0 or higher, Microsoft Net Frame Work 2.0,
Internet Explorer 7.0 only recommend for SAP latest version). It’s better if you
update office 2003 with SP2 from Microsoft recommended link.
2.) For the installation of SAP. Unzip the SAP application software on the Hard Disk.
(Create a folder SAP on C drive & extract the folder in C:\SAP)
3.) Setup.exe file is exist in
C:\SAP\NW_2004s_SAP710\PRES1\GUI\WINDOWS\WIN32\setupALL

4.) Now follow the instruction & finish the installation screen. If there is any
Troubleshoot. Kindly read the troubleshoot section. I tried to list down as many
as possible.
5.) In C:\SAP\NW_2004s_SAP710\Patches. There are five patches available
including one HotFix, run all these patches after the SAP installation. It’s
highly urgent to complete installation successfully.
6.) After the installation is complete there is a file SAPLOGON.ini. Copy
SAPLOGON.ini. In the given location C:\Program Files\SAP\FrontEnd\SAPgui.
Also keep in mind saplogon.ini is not included in the SAP application zipped file
this is an extra file located in our server location. After you complete the task 7.)

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 7.) Double click on SAP logon icon appeared on the desktop. Now you will be
able to see this screen.

After copying the SAPLOGON.ini follow these steps for running the Business
Queries in MS EXCEL & SAP.

8.) Click on start->Programs->Business explorer-> Business explorer (SAP BW3.x)

->Analyzer (SAP BW3.x). Right click on Analyzer. Select properties.

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 9.) Now copy the Start in path.

10.) Open Microsoft Excel sheet->Tools->Add-Ins->Browse & Paste the Start

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 In path file name & click Open

11.) Select the SAPBEX file & click ok.

12.) Now a new bar is appeared on the MS excel sheet. Click on Queries.

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 After click on the Queries button new screen is appeared.

13.) Click on Server Tag button. In system server name is P58 & in Host name
is sapbw.intranet.domain.ca. Also tick on “use selected system as default”.
Click on ok Button.

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 This is SAP logon P58 screen. Here the Client is 100. Now Fill in the User Name
& Password & click ok. User can also shift to P50 server just by clicking on
System button.

Now the user will be able to work on SAP Business Explorer in MS Excel Sheet.

How to Configure Nortel Client for ABC Process:

1.) First complete the installation setup. After you have installed the Nortel Client
this screen will appear.

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 2.) Click on Preferences. Now click on User button. User name should be Users
Telephone Number.

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 3.) Select the Network & click on Edit

Fill in the following details:

Proxy Address: X-X.X.X.X
Port: 5060
Domain Name: domain.ca

Click on ok button. Now click on the file menu & select Login. It will connect.
Note: You see there is time value of 2.5 min. At the first time it is disabled after you
login to the Nortel Client change this setting to 30 sec, if not your Nortel Client will
be automatically disconnected the call after 4 minutes.

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Some Common Trouble shooting & Solutions

1.) If you are using Internet Explorer 6.0 & install the SAP latest version. Your
internet will not able to open any Website. In this case update your internet
explorer to 7.0 & SP2. Because In latest SAP version you also update Microsoft
Net Frame Work 2.0 which is not compatible with MS Internet Explorer 6.0.
2.) In the 2nd scenario if you using the older version of SAP & using the ARIBA
application. & you update the internet explorer to 7.0 SP2. You will not able to
Enabled the ActiveX Screen. So you can not export anything from ARIBA.
(Download button will not be enabled). Even if you are able to export a report in
Excel you would not be able to save it. It should be Internet Explorer 6.0.
3.) If you will not run all the Patches of latest Sap Version. Your SAP will work but
later on when you run some of the queries you will get an error message from the
MS Excel Sheet. So make sure you installed all the patches given to you.
4.) In Communicator Sign-In name can be different from user name. So make it sure
from the user regarding names. Otherwise it will not login you into the MS
Communicator.
5.) Regarding the System Time Setting. It must be matched with the Canadian time.
Difference between PST & IST times can cause problems especially in MS
Communicator. (Note: there is also time Gap even in different provisions of
Canada).
6.) If your Nortel Client is automatically disconnect the calls after 4 minute. Just
change the Time Value from 2.5 min to 30 sec. which is available in Preferences-
>network settings.

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