QAR monitoring format

QAR RESPONSE MONITORING SHEET FM/CSG/009 Dt. 28/01/19

Sr. No QAR No. QAR Date Initiated by Requested to Problem Description Action request description Target Date Action Taken or Not Status

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QAR RESPONSE MONITORING SH

Sr. No QAR No. QAR Date Initiated by Requested to

CSG
1 17/003 4/11/2017 Mrs. Uma Sharma
(Ms. Uma Singh)

Ergo pack assly

2 17/004 4/17/2017 VQA
(Ms. Uma Sharma)

Ergo pack assly

3 17/004 (R1) 6/14/2017 VQA
(Ms. Uma Sharma)

DC hourmeter assly
4 17/005 4/20/2017 VQA
(Ms. Uma Sharma)

DC hourmeter assly
5 17/006 4/20/2017 VQA
(Ms. Uma Sharma)

E-speedo assly
6 17/007 5/6/2017 (Ms. Uma Sharma) VQA

E-speedo assly
7 17/008 5/6/2017 VQA
(Ms. Uma Sharma)

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E-speedo assly
8 17/009 5/22/2017 VQA
(Ms. Uma Sharma)

E-speedo assly
9 17/009(R1) 7/17/2017 VQA
(Ms. Uma Sharma)

CSG
10 17/010 5/24/2017 PVPL cluster Assly
(Mr. Sandeep )

ERPM
11 17/011 6/6/2017 VQA
(Ms. Uma Sharma)

Ergo pack assly

12 17/012 5/26/2017 VQA
(Ms. Uma Sharma)

Ergo pack assly

13 17/013 6/14/2017 VQA
(Ms. Uma Sharma)

ERPM
14 17/014 7/4/2017 Bobbin assly
(Ms. Uma Sharma)

Tank Unit D
15 17/015 7/5/2017 VQA
(Ms.Neetu Yadav)

Ergo pack assly

16 17/016 8/9/2017 VQA
(Ms. Uma Sharma)

Ergo pack assly

17 17/017 8/9/2017 VQA
(Ms. Uma Sharma)

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CSG
18 17/018 8/9/2017 Speedo-B assly
(Mr. Sandeep )

CSG
19 17/019 8/12/2017 VQA
(Ms. Neetu Yadav )

CSG
20 17/020 8/12/2017 VQA
(Ms. Neetu Yadav )

CSG
21 17/021 8/12/2017 VQA
(Ms. Neetu Yadav )

CSG
22 17/022 8/12/2017 VQA
(Ms. Uma Singh)

E-speedo assly
23 17/023 8/25/2017 VQA
(Ms. Uma Sharma)

CSG
24 17/024 8/25/2017 Cluster assly
(Mr. Sandeep )

CSG
25 17/025 8/25/2017 Tank Unit C
(Ms. Neetu Yadav )

Def Gauge Assly

26 18/001 2/16/2018 VQA
(Ms. Uma Sharma)

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CSG
27 18/002 8/27/2018 Fuel Gauge B
(Mr. Sandeep )

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RESPONSE MONITORING SHEET

Problem Description
We have received back 01 no. CAN cluster (mfg-03/16) due to the
reported defect of 'Labelled as CTT00003070 , but is actually a
CTT00003069' . On analysis we found that actually cluster is of
520803 (CTT00003069) but wrong part no. # 520804 (CTT00003070)
labelled on that cluster.

We have received 01 nos. of Ergo clusters under warrantry rejection

having problem illumination not working (Manufactured on MAY
2016). After analysis we found that continuity between via hole and
B17 (bulb pad) pad missing.

We have received 01 nos. of Ergo clusters under warrantry rejection

having problem illumination not working (Manufactured on MAY
2016). After analysis we found that continuity between via hole and
B17 (bulb pad) pad missing.

We have received some clocks from customer end and following

below problem observed:-
1. a small particle which is matched with pointer leaf found stuck with
glass plate in one clock seems
minor flash of pointer sticks with pointer and during assembly it may
not visible to operator after that
it might fallen down on dial (Pic shown below).
2. Three clocks observed with light leakage from dial; due to pin holes
and scratch mark on dials.
3. one clocks observed with Pointer hub finishing not proper

We have received some clocks from customer end and following

below problem observed:-
1. One clocks observed with Cut mark on push button
2. one clocks observed with No polarity/ stampings on housing (for
+,-,IIL)

We have received adblue Part number 387907 gauge in which

warning led not working after analysis we found that one leg of
transistor TR4 not solder proper

We have received adblue Part number 387907 gauge in which burr

visible on dial after opening the piece we found that bur in BR part
number BRE01.901

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We have received 01 nos. of espeedo cluster from customer
in which digit cut reported after analysis we found that pin number 5
nad 6 of lcd glass short with
solder(PCBA28.133)

We have received 01 nos. of espeedo cluster from customer

in which digit cut reported after analysis we found that pin number 5
nad 6 of lcd glass short with solder(PCBA28.133)

We have received 01 no instrument cluster (Part no 520566) in line

rejection (mfg 03/17) with the defect of wrong dial assembled

We have received complaint of stop pin come out from dial

after study we found that thickness of dial is more than specified
range 1.60/1.65 found
against 1.5±0.06mm.

We have received 01 nos. of Ergo clusters under warranty rejection

having problem not working WITH SENSOR (Manufactured on MAY
2016). After analysis we found that
one pad of resistance R87 not solder properly

We have received 01 nos. of Ergo clusters under warranty rejection

having problem not working of speedo (Manufactured on APRIL
2016).after running 10487. After analysis
we found that via hole open not continuity to near zero ohm
resistance via hole near green connector to ICU21.

We have received 01 nos. of ITL cluster under warrantry rejection

having problem pointer sticky at around 200 RPM (Manufactured on
oct. 2016).after analysis we found
megnet chips in bobbin due to which pointer sticky.

We are not getting load of spring (SH09.201) as per drawing in new

fresh lot. Also, we have received customer complaint in fuel senders
found for tank wire sticky issue & this might be potential cause .

We have received 01 nos. of ergopack cluster from customer

(line rejection) in which rpm not working after analysis we found that
Q2(one leg) not solder properly

We have received 01 nos. of Ergo clusters under line rejection

having problem erpm & espeedo restart continously). After analysis
we found that U22 IC (pin no.10 )not solder.total k.m 1.1

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We have received customer complaint of hourmeter twisted from M/s
M&M (Swaraj). During analysis, it was observed that there is much
clearance in between dial & dial screw which leads to dial twisted in
hourmeter since dial tightening is a manual process & there is no
fixture for dial tightening presently.

We have received customer complaint in float unit for PFT 30 Ltr.

,Banjo bolt is not going in adaptor.

We have received customer complaint in float unit for PFT 30 Ltr.

,Banjo bolt is not going in adaptor.

We have received customer complaint in float unit for PFT 30 Ltr.

,Banjo bolt is not going in adaptor.

We have received 01 no. Instrument cluster (#524039) (mfg-07/2016)

under line Rejection having problem of ERPM pointer dead and LCD
goes blank after power ON. After
analysis we found that capacitor at C15 location not soldered
properly. (Total hrs -1.7 )

We have received 01 nos. of E-speedo meter under warrantry

rejection having problem not working of meter part no.(PCBA 28.133)
(Manufactured on 11/ 2016).. After analysis
we found that C4 capacitor short by soldering.

We have received a customer complaint of wrong indicator plate

Assembled (Low oil indicator in place of dry air cleaner). During
analysis we found that
1. Part number wise indicator plate guidelines was not available at
reworking stage & by mistake operator used the wrong indicator plate
which he was using for other cluster part number in running
production batch
2. Work instruction at final stage was temporary document.

We have received a customer complaint of hole observed in

Suction tube, Mfg. 01/17. During analysis we found that in reworking
pcs, ‘2’ stamped marked on bottom of flange but ‘2’ stamping was not
clearly visible.

We have received 01 nos. Def gauge in warranty having problem

water entry in gaauge from front side after analysis we found
GP38.001 crack from corner to which water entry in gauge so please
arrange action plan.

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We have reeived customer compalint of pointer loose in electrical
gauges due to pointer crack.

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FM/CSG/009 Dt. 28/01/19

Action request description Target Date Action Taken or Not

Please arrange root cause analysis & further
action plan for above said defect. Please find the attached
QPCA#151/17-18 dtd 02/01.2017
26.04.17 closed on dtd 02/03/2017 (Same
problem recived only part no
different)

Please arrange corrective action for above 02.05.17

said problem

Please arrange corrective action for above 29.06.17

said problem.

Please arrange root cause analysis & further 05.05.17

action plan from

Please arrange root cause analysis & further 05.05.17

action plan from

Please arrange root cause analysis & further 21.05.17

action plan from
Supplier end

Please arrange root cause analysis & further 25.05.17

action plan from
Supplier end

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Please arrange corrective action plan 10.06.17

Please arrange corrective action 02.08.17

Please arrange root cause analysis with 31.05.17

action plan

Please arrange root cause analysis & further 21.06.17

action plan from
Supplier end

Please arrange corrective action plan 11.06.17

Please arrange corrective action plan 30.06.17

Please arrange corrective action for above 19.07.17

said problem.

Please arrange root cause analysis & further

action plan from
Supplier end
06.07.17 ECN released

Please arrange corrective action plan 25.08.17

Please arrange corrective action plan 25.08.17

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1. To arrange proper fixture for dial tightening 25.08.17
2. To review the work instruction of dial
tightening and final seat.

To put some MPA’s pcs. in salt spray test for

red rust till failure to determine is plating 10.09.17
thickness / time can be reduced

To confirm if plating is causing okay adaptors

to become oversized. 31.08.17

To set up incoming controls on plated MPCA

for threading size. 31.08.17

Please arrange corrective action plan

Refer attached QPCA (8D for

22.08.17 soldering defect) recd. from VQA
dtd 30/05/2018

Please arrange corrective action plan

10.09.17

To provide work instruction at indicator plate

fitment stage so that correct part number
indicator plate to be fitted
2. To make work instruction as controlled
document at final inspection stage
05.09.17 Action Taken

To increase size of ‘2’ stamped marked on

bottom of flange in reworking pcs.
10.09.17 Action Taken

Please arrange corrective action plan 05.03.18

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Assly. line to ensusre that no extra opeartion
should be there which is not specified in 28.08.18 Action taken
process

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Status

Closed

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closed

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Closed

Closed

Closed

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Closed

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