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a High-Volume Barista
Have you ever walked into a café in the morning and felt staggered at just how many people were
ordering coffee all at once?
Imagine how it feels to be the barista serving them all. What does it feel like to have a queue out the
door, to be nearly one hundred orders up, and to have maybe ten minutes to make those drinks in?
Our cities run on coffee because, between 7 to 10 am, those venues dish out such an incredible amount
of coffee. On the wrong day, well, it’s hard. Manic doesn’t even cover it. But on the right day, it’s
more fun than Disneyland for your 5th birthday.
Does that surprise you? I bet there’s a few other things that would surprise you about being a high-
volume barista…
Working as a barista means more than just making coffee. Busy cafés need several baristas to rotate
through so everyone gets days off and a chance to rest their wounded hands (more on that later), plus
there’s also only so much room on the machine, so when you aren’t pulling shots or steaming milk,
you’ll be front and centre on the till.
Yes, on the till. You’ll deal with hundreds of transactions every single hour. Oh, and these transactions
will change with every modification (and there will be modifications, I promise you). You either learn
fast or you go back to washing dishes.
The first thing you need to understand is that caffeine dehydrates. Experience prolonged contact with
it and your hands will become scaly, very dry, develop some gnarly calluses, and – in very high volume
situations (15-20kg +/day) – they may even bleed. Yeah, I’m serious.
Then there’s the nail biting. It’s not surprising, but baristas drink a LOT of coffee. Sometimes we forget
not to drink every coffee we make when dialing in (setting the grind so the coffee tastes its best) and
that can mean we drink anywhere from one to ten espressos before we even open the doors. And then
there’s the inevitable filter tastes just to make sure you’ve brewed them properly. All in all, it can really
put you on edge.
Then there are other times when you look at the 30 seconds window between starting and finishing an
extraction as an opportunity to complete multiple tasks. In the time it takes for that shot to finish, you
can serve several customers, fill the milk jugs required for their orders, place one to steam, reload the
hopper on a grinder that’s almost empty, turn on the kettle required to heat up water for a filter order
and dose it out – all before getting back to that milk jug, turning off the steam valve, and pouring off
into that just finished espresso.
Now repeat that non-stop for an hour and you’ve got an idea of what’s expected.
You’ll have seen memes like this one floating around the internet. The classic is “you don’t want to
see me before I get my coffee”. That’s accurate, especially if you’re a barista, but the catch is that we
will ALWAYS see you before you get your coffee.
I’ve had some strange requests but mostly its the responses that get you. For example, this morning:
Customer: “Yes.”
Customer: “… Yes.”
Me: “Right…I’m sorry, but would you like a flat white or a latte or a black coffee?”
Customer: “Oh…sorry…yes…um…..haha….yeah a latte thanks, 2 sugars. Sorry! I’m not quite awake
yet!”
Me: “Haha that’s OK, you haven’t had your coffee yet so you get a free pass!”
You’ll see the best and worst of your fellow baristas as you work like demons to make everyone’s
morning that much better. For all that stress, though, you’ll be dancing around each other in a
caffeinated ballet of coffee beans, milk, and endless free espressos. Some of the friends I’ve made
working in cafés are the most loyal and have taught me a great deal about coffee and life in general.
And you might even fall in love. There’s nothing like a shared passion to kickstart a romance, right?
(And who better to get your barista habits than another barista?)
Most of all, your passion for coffee will grow as you connect with the roasters and even the farmers
that produce the coffee. How? It’s as simple as talking to your roaster, asking to visit the roastery, and
making the time to follow through. That new coffee you just dialled in? Google the estate that it comes
from and see if they have a Facebook page or instagram. Trust us, they want to hear from you! You
might even get an invite to stay with them.
Some people think of baristas as a step up from servers in McDonalds. Others think of baristas as
coffee gods and goddesses, possessors of caffeine secrets that mere mortals could only dream of
knowing… And while we may like the second description, the truth is that there is no other experience
that come close to being a high-volume barista. It’s painful, it’s stressful, it’s incredibly fun – and it’s
something that we wouldn’t swap for the world.
Did we miss anything from our list? Let us know in the comments, on facebook, or on instagram.
Written by T. Jay.