TRAINING PLAN F HOTEL

Apr-19
LENGTH OF
DEPARTMENT TOPIC TARGET METHOD TRAINER TRAINING ATTENDEES REMARKS
(hours) 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Sales Marketing

Sales & Marketing Terminology S&M Internal Hotel Manager & 2 10.00-
Direktur 12.00

Sales & Communication Skill S&M Internal Hotel Manager & 2 14.00-
Direktur 16.00
Hotel Manager & 10.00-
Analyst & Explore Business Base On Demand S&M Internal Direktur 2 12.00
 TRAINING PLAN F HOTEL
LENGTH OF
DEPARTMENT TOPIC TARGET METHOD TRAINER TRAINING ATTENDEES Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 REMARKS
(hours)
HRD
Hotel Product Knowledge All staf Internal Hotel Manager 2
Brand service introduction Training All staf Internal Hotel Manager 2
Standard Grooming All staf Internal HR 2
Telephone Etiquette Skill All staf Internal HR 2
Communication skills training All staf Internal HR 2
Workplace Etique All staf Internal HR 2
Sales Marketing

S&M Internal Hotel Manager 2

Sales & Marketing Terminology & Direktur
Sales & Communication Skill S&M Internal Hotel Manager 2
& Direktur
Analyst & Explore Business Base On Hotel Manager
Demand S&M Internal 2
& Direktur
S&M Internal Hotel Manager 2
E-Commerce & Direktur
Success in Sales visit to tripple your Hotel Manager
sales S&M Internal 2
& Direktur
Positive Business Idea S&M Internal Hotel Manager 2
& Direktur
How to Tract Business in Proper Way S&M Internal Hotel Manager 2
& Direktur
How to Forecast Target Budget Based S&M Internal Hotel Manager 2
on Market Trend & Direktur
Forecast VS Budget S&M Internal Hotel Manager 2
& Direktur
S&M Internal Hotel Manager 2
The Right Negotiation Process & Direktur
Front Office

Visi & Misi Front Office FO Staf Internal Hotel Manager 2

& Direktur
Performance & Attitude for Work FO Staf Internal Hotel Manager 2
Elements & Direktur

Telephone Courtessy Etiquette FO Staf Internal Hotel Manager 2

& Direktur
Handling C/I and C/O Guest, VIP & FO Staf Internal Hotel Manager 2
Group & Direktur

Handling C/I and C/O walk in guest FO Staf Internal Hotel Manager 2
& Direktur

Front Office System - Reservation FO Staf Internal Hotel Manager 2

& Direktur

Front Office System - Reception FO Staf Internal Hotel Manager 2

& Direktur
Hotel Manager
Front Office System - Cashier FO Staf Internal 2
& Direktur
Hotel Manager
Daily Task List FO Staf Internal 2
& Direktur
Giving a proper information to the Hotel Manager
FO Staf Internal 2
guest & Direktur
HK & Maintenance
HK &
Setup room technic procedures HK & ENG Internal Maintenance 2
Leader

Using equipment electric & non HK &

electric procedures HK & ENG Internal Maintenance 2
Leader
 HK &
Refreshment SOP & product knowledge HK & ENG Internal Maintenance 2
Leader

Maintenance floor technic procedures :

HK &
a) Daily cleaning HK & ENG Internal Maintenance 2
Leader

HK &
b) Weekly cleaning HK & ENG Internal Maintenance 2
Leader

HK &
c) Monthly cleaning HK & ENG Internal Maintenance 2
Leader

Maintenance property procedures :

HK &
a) Plumbing (Water) HK & ENG Internal Maintenance 2
Leader

HK &
b) Ducting (AC) HK & ENG Internal Maintenance 2
Leader

HK &
c) Electric HK & ENG Internal Maintenance 2
Leader

HK &
d) Sipil HK & ENG Internal Maintenance 2
Leader
Engineering
HK &
Pengenalan Fasilitas Hotel ENG Internal Maintenance 2
Leader

HK &
Fire Alarm ENG Internal Maintenance 2
Leader

HK &
PABX System ENG Internal Maintenance 2
Leader

HK &
Training Operational Panel ENG Internal Maintenance 2
Leader

HK &
Work Order Procedure ENG Internal Maintenance 2
Leader

HK &
Pengenalan Pompa & Rangkaian Listrik ENG Internal Maintenance 2
Leader

HK &
Preventive Maintenance ENG Internal Maintenance 2
Leader
Security
Safety and Secure All Staf Internal Security Spv 2
Sikap & Perilaku Security & Handling Security
Internal Security Spv 2
Complaint Staf
Tindakan Pertama Tempat Kejadian Security
Perkara Staf Internal Security Spv 2

Security
Procedure Playback CCTV Staf Internal Security Spv 2

Service Excellent & Investigation Security

Prochedure Staf Internal Security Spv 2