Business Banking

Terms and Conditions

Please click on the link below for a copy of our current
Business Banking Terms and Conditions.

We’re making some changes to these Business Banking Terms

and Conditions, Additional Conditions and Business Price List
which come into effect on 1 September 2019. We’ve explained
them in the Notice of Variation. Please click on the link below
to read the Notice of Variation.

Please click on the links below

Current Business Banking Terms and Conditions Page 2

Notice of Variation Page 32

Business Banking
Terms and Conditions
For HSBC UK business current and savings accounts
and services as of 1 July 2018.
2

Contents
 Page
Business Banking Terms and Conditions 1 About overdrafts, charges and how
About this Agreement  3 we pay and charge interest  20
1. Who’s this agreement between?  3 24. Overdrafts  20
2. How do we contact each other?  3 25. Interest rates and charges  21
3. What does this agreement cover?  4 Our relationship with you  23
4. What forms our agreement?  4 26. Changes we can make which
require notice  23
5. How this agreement applies to different
types of customer  5 27. Changes we can make without
telling you in advance  24
About using your account  6
28. How you can close your account or
6. How do we make sure we’re
end this agreement  24
dealing with you?  6
29. How we can end this agreement,
7. Keeping up security  6
withdraw services and close accounts 25
8. Using a TPP  7
30. How we can transfer accounts  26
9. Statements and other information
31. Transferring this agreement  26
we’ll give you  7
32. When we aren’t responsible for things
10. Text message banking  8
that go wrong  26
11. Information we need from you and when we
33. Set-off 27
can disclose information about you 8
34. If you’re a company or a partnership  27
12. Tax compliance  8
35. What country’s courts and laws apply
13. What happens if you stop using
to this agreement and our dealings before
your account?  8
you opened your account?  27
Payments  9
Information to help manage your
14. Payments into your account account  28
(other than by cheque)  9
Privacy  28
15. Payments into your account by cheque 10
How to make a complaint 28
16. Payments into your account by
How your money is protected 29
mistake or fraud  12
Unclaimed assets scheme29
17. When we can refuse to accept
payments into your account  12 Authorisation details29
18. How we decide whether to make
a payment from your account  12
19. Blocking payments and services 13
20. Payments from your account  13
21. Cancelling or changing payments
(other than cheques)  16
22. What happens if there are incorrect or
unauthorised payments on an account? 16
23. Refunds  19
 3

About this Agreement

It’s important that you know who we are, how terms that form the agreement. You can ask us
to contact us if you need to at any time and how for a copy at any time.
we’ll contact you. We set this out below and, If you’d like this document in another format
as our agreement with you may cover several such as large print, Braille or audio, please
products and services, we also explain what contact us.
the agreement covers and where to find all the
1. Who’s this agreement between?
You Us
The business we’ve opened one or more accounts for. HSBC UK Bank plc
Depending on where it’s used, ‘you’ can mean the
business or any individual authorised by the business.
You’ll be bound by anything done by any person you’ve
authorised to access or use an account for you (on or
after you open the account) even if they do something
that’s outside the scope of the authority you gave them.

2. How do we contact each other?

How will we contact you?
If we need to tell you anything about our service, we’ll use the most recent address, email address,
telephone and mobile numbers you’ve given us.
If we need to contact you about any actual or suspected fraud or security threat we’ll use the fastest and
most secure way of contacting you (for example, we may contact you by text, telephone or email).
If you’ve chosen to access notices electronically, including through Business Internet Banking, we may
provide statements, notices and other account information to you in this way. We won’t change or
delete items we’ve placed in Business Internet Banking for at least seven years or as long as you have
a relationship with us if this is a shorter period.

Note
You must tell us as soon as possible if the contact details for you or any authorised person change.
If you don’t, we won’t be responsible if you don’t get information or notices from us.
It’s your responsibility to make sure that anyone authorised to access or use your accounts is aware
of notices and information we send you.
We’ll always use English to communicate with you.

How to reach us
By telephone From UK (including Channel Islands and From anywhere else
Isle of Man)
Lost or stolen 0800 032 7075 +44 1442 422 929
cards and PINs Textphone: 0800 028 35 16
Other queries 03457 60 60 60 (8am to 10pm every day) +44 1226 26 08 78
Textphone 03457 125 563
Website www.business.hsbc.uk
By post At the address at the end of this document
To help us continually improve our services and for security reasons we may monitor and record your telephone calls with us.
4

3. What does this agreement cover?

Accounts held in the UK Services
Business current accounts  Mobile and Business Internet Banking 
Business savings accounts  Text message banking 
Sterling accounts  Telephone Banking 
International/Foreign currency accounts  Informal overdrafts 
HSBCnet ✗ Personal use or trusts ✗

4. What forms our agreement?

When we refer to ‘this agreement’, ‘the agreement’ or ‘our agreement’, we mean this document,
any mandate for your account and all other terms set out in the table below.

Terms Where you will find them

General terms that apply to all accounts In this document.
where relevant.
Interest rates and charges. Unless we’ve agreed individual rates and charges
with you, you can find information on our:
®® interest rates on our website, in our branches
or by calling us; and
®® charges in the HSBC UK Business Price List.
Exchange rates. You can find information on our exchange rates on
Business Internet Banking or HSBCnet (if relevant to
you), in our branches or by calling us.
Additional Conditions for some products (like In the Additional Conditions for that product or
savings accounts) and services (like Business service.
Internet Banking).
If there is a conflict between the provisions in this document and those in the Additional Conditions,
the Additional Conditions will apply in respect of the product or service to which they relate.

For other products or services (e.g. overdrafts or HSBCnet), the terms we give you when you request the product or service
will also apply.
 5

5. How this agreement applies to different types of customer

The Payment Services Regulations 2017 and
other rules require us to treat Small Business
and Small Charity Customers in the same way
as our personal banking customers but we don’t
have to do this for our Larger Corporate Business
Customers as long as we’ve agreed that different
terms may apply. Where relevant, we make
clear whether a particular term applies to Larger
Corporate Business Customers in place of the
term that applies to Small Business and Small
Charity Customers.

Small Business Customer

A business customer which has, on the date it entered into this agreement, fewer than
10 employees and an annual turnover and/or balance sheet total of £2million or less (or, if part
of a group, the group has an annual turnover and/or balance sheet total of £2million or less).
Small Charity Customer
A UK registered charity whose annual income was, on the date it entered into this agreement, less
than £1million.
Larger Corporate Business Customer
Any business customer whose accounts are held with us in the UK, which isn’t a Small Business or
a Small Charity Customer.

If you’re a Larger Corporate Business Customer, you agree that the following provisions of the
Payment Services Regulations 2017 won’t apply to your agreement with us:
®® Part 6 – Information Requirements for ®® Regulation 83 – Revocation of a payment
Payment Services. order.
®® Regulation 66(1) – Charges. ®® Regulation 91 – Non-execution or defective
®® Regulation 67(3) and (4) – Consent and or late execution of payment transactions
withdrawal of consent. initiated by the payer.
®® Regulation 75 – Evidence on authentication ®® Regulation 92 – Non-execution or defective
and execution of payment transactions. or late execution of payment transactions
®® Regulation 77 – Payer or payee’s liability for initiated by the payee.
unauthorised payment transactions. ®® Regulation 94 – Liability of payment service
®® Regulation 79 – Refunds for payment provider for charges and interest.
transactions initiated by or through a payee.
®® Regulation 80 – Requests for refunds for
payment transactions initiated by or through
a payee.

Note
You must tell us as soon as you become aware that you meet or stop meeting the criteria to be a
Small Business or Small Charity Customer.
6

About using your account

It’s essential that you know about:
®® t he security checks we’ll make before we
allow access to your account and to make
sure payments from it are properly authorised;
®® the position if you use the accounts and
services we provide under this agreement
through an authorised TPP (we explain more
about TPPs later in this section); and
®® information we’ll give you about your
accounts and information we need from you.
6. How do we make sure we’re dealing
with you?
Before we provide information about your
account, make payments, provide new services,
open or close accounts and do other things we’re
asked to do we need to check your identity and
make sure that the action we’re being asked to
undertake is authorised by you.
What is a ‘payment device’?
This is a card, e-wallet or another device that
you can use (usually with security details) to
make payments, give us instructions or access
information about your account.
®® W e can check that a signature on a document
authorising a payment (e.g. a cheque)
matches a signature you’ve given us. If you’re
in a branch, we may also ask for an identity
document which has your photo on it (e.g. a
driver’s licence or passport).
®® If your security details are used with any
HSBC digital channel (such as Mobile or
Business Internet Banking), Telephone
Banking (or another service we provide for
accessing your accounts) or with a payment
device, we’ll assume we’re dealing with you
and that we’re authorised to take action
and you’ll be responsible for any payments
made as a result. We may add other ways of
checking your identity in the future.
What are ‘security details’?
These can be passwords, PINs, security codes,
memorable data, biometric data or any other
information or details that you’ve set up with us
for use with any HSBC digital channel (such as
Mobile or Business Internet Banking), Telephone
Banking (or another service we provide for
accessing your accounts) or with a payment
device.

7. Keeping up security
We’ll do all we reasonably can to prevent
unauthorised access to your account. You must
also act reasonably to prevent misuse of your
account by keeping your payment devices and
security details safe, and by not sharing your
security details with anyone else (other than a
TPP that you’ve authorised). If you don’t, we may
block access to your account to protect you and
us from unauthorised use. If you ask, we’ll tell
you when the block will end if we can.

Tips for preventing misuse of your accounts:

®® don’t allow anyone (other than a TPP that you’ve authorised) to use any payment device or tell
them your security details.
®® don’t choose security details that can be easily guessed by anyone else.
®® delete any biometric access to a payment device, or to any device linked to a payment device by
anyone else.
®® don’t log in, or stay logged in, to a device if you’re not in full control of it or it’s not in your
possession.
®® delete cards from a payment device or from any e-wallets accessed from a payment device
before you transfer possession of it to someone else (for example, if you sell it or give it to
someone for repair).

Additional tips for protecting your account and
for keeping your payment devices and security
details safe are on our website and in the HSBC
UK Business Banking Made Easy brochure.
Please check for any updates we may make from
time to time.
If someone else tries to access, or has accessed,
your account using a cheque, or payment device
(with or without security details) or if a cheque,
payment device or security details have been
lost or stolen, you must contact us as soon as
possible. We’ll ask you to give us information or
other help and we may also give, or ask you to
give, information to the police to assist with any
investigation.
If you find a payment device or cheque after
you’ve reported it lost or stolen or you think
someone has used or tried to use it, you must
not use it. You must destroy it and return it to
us if we ask.
8. Using a TPP
What’s a ‘TPP’?
A TPP is a third party service provider
that’s authorised by or registered with the
FCA or another EEA regulator or otherwise
permitted by law to access information and
make payments on online payment accounts
operated by other providers (such as banks,
building societies and credit card issuers) and
has your permission to do this.
An EEA regulator is a regulator in a member
state of the European Union, Iceland,
Liechtenstein or Norway.
If you choose to use a TPP, the terms of this
agreement will still apply. We’ll give the TPP
access to account information and you may be
able to make the same payments through the
TPP that you would be able to make if you were
dealing with us online. Account information will
include details about who you make payments to
and receive payments from (this might contain
some sensitive personal information).
Although you must not, generally, give your
security details to anyone else, you may give
them to a TPP if it’s necessary to allow them
to provide their services to you. We may
refuse to allow a TPP to access your account
if we’re concerned that the TPP is acting on an
unauthorised or fraudulent basis. We’ll tell you if
we do this (unless doing so would compromise
our reasonable security measures or would
otherwise be unlawful).
7
You must check from the information provided
to you by the TPP that they’re authorised. If
you think a payment made through a TPP was
unauthorised or incorrect you must call us as
soon as you can.
If you give your security details to an unauthorised
third party, we’ll assume it’s you that’s authorising
us to give access to information about your
accounts and you’ll be responsible for any
payments made as a result. If we’re aware that
an unauthorised third party is using your security
details, we’ll block access to your accounts.
9. Statements and other information
we’ll give you
Whenever we make a payment into or out of
your account, take our charges or charge or
pay interest we’ll give you details, for example,
by updating the information we provide
through Business Internet Banking or sending
a separate confirmation. This information will
also be available if you ask for it using Telephone
Banking, ATMs or in our branches.
If you’re a Small Business or Small Charity
Customer, we may also ask you to choose
whether you would prefer to receive monthly
statements or would prefer simply to have the
information made available as set out above. If
you choose not to receive monthly statements,
we may still send you statements at a different
frequency (we will tell you this when we offer
you the choice). If we ask you to choose, but
you don’t tell us what you want, we’ll provide
statements monthly.
We’ll send statements by post or, if you’re
registered for Business Internet Banking they’ll
be provided online unless you’ve asked us for
paper statements. We’ll also send statements
by post if they aren’t available online. We won’t
send a statement if there haven’t been any
payments out of the account since the last
statement we gave you.
If you’re a Larger Corporate Business Customer,
we’ll agree with you how we’ll provide statements.
You can ask us for a copy of your statements.
You must let us know as soon as possible if
you think there are any unusual or incorrect
transactions on your accounts. If you don’t do so
within 13 months of the date of the transaction,
you won’t have a right to a refund.
8
Pre-notification of account charges
We’ll send you pre-notifications of fees or
overdraft interest rates that are to be deducted
from your account at least 14 days before we
deduct them. We may send you pre-notifications
electronically by email or to your Business
Internet Banking. You can return to paper
pre-notifications at any time by changing your
settings on Business Internet Banking.
10. Text message banking
We can change, suspend or withdraw the text
message banking service at any time.
We’re not liable for any losses you suffer if:
®® y ou don’t receive a text message that we can
show we sent you (or if you only receive part
of it); or
®® someone steals or sees your confidential
information because you haven’t followed our
instructions or kept your phone and security
details secure.
We’ll deduct our service fees from your
nominated account in arrears for each calendar
month that you’re registered for the service.
11. Information we need from you and
when we can disclose information
about you
If we make a reasonable request for information,
you must give it to us as soon as possible. If you
don’t give it to us, or if we suspect fraudulent or
criminal activity of any kind:
®® you might not be able to carry on doing some
or all of your banking with us anymore;
®® we might try to get any information we need
from another source, ourselves; or
®® we could block or close your account(s) or
suspend your access to services.
It’s up to you to make sure the information you
give us is accurate and up to date and you must
tell us if anything changes, within 30 days.
We’ll use your information as explained in our
Privacy Notice. In addition, we’ll give it to others
if we’re compelled to do so by law, we’ve a
public duty to disclose it, we need to disclose it
to protect our own interests (for example in any
legal proceedings) or if we have your specific
agreement. For example, if we believe you may
have tax obligations in other countries, we may
have to disclose information about you directly
to all applicable tax authorities including HM
Revenue & Customs (HMRC).
You must ensure that every connected person
whose information you (or anyone else on your
behalf) provided, or will provide, to us or a
member of the HSBC Group has been notified
of, and has agreed to, the processing, disclosure
and transfer of their information as set out in
our Privacy Notice. You must at the same time
advise individuals that they have rights of access
to, and correction of, their personal data.
What’s a ’connected person‘?
A ‘connected person’ is a person or legal
entity whose information (including personal
data or tax information) you provide, or which
is provided on your behalf, to any member
of the HSBC Group or which is otherwise
received by any member of the HSBC Group in
connection with this agreement.
A connected person could be any guarantor,
a director or officer of a company, partners
or members of a partnership, any substantial
owner, controlling person, or beneficial owner,
trustee, settlor or protector of a trust, account
holder of a designated account, recipient of
a designated payment, your representative,
agent or nominee, or any other persons or
entities with whom you have a relationship
that’s relevant to your relationship with the
HSBC Group.
12. Tax compliance
It’s up to you to meet your tax responsibilities
in the UK and any other countries where this
arises. This relates to the opening and use of
accounts and services provided by members of
the HSBC Group. Some countries’ tax laws may
apply to you even if you don’t live there or aren’t
a citizen of that country. Connected persons
are responsible for their own tax obligations. As
you’re responsible for your own tax obligations
(and connected persons, for theirs), no HSBC
Group member is responsible for this nor
provides tax advice. It is your choice if you seek
independent legal and tax advice.
13. What happens if you stop using
your account?
If you haven’t used your current account for
12 months, we may suspend it (which means
that payments can’t be made into or out of it) to
protect against fraud. We’ll let you know before
we do this.
 9

Payments
This section covers the payments that can be Here we explain:
made into and out of your accounts by cash, ®® when and how payments can be made; and
cheque, card or electronically by direct transfer
®® what happens when a payment is
from or to another account. If the position for
unauthorised or made incorrectly.
any account is different we’ll make this clear in
How we manage payments can depend on
the Additional Conditions for that product. We
whether the payment is made within the
don’t accept or make payments in all currencies
European Economic Area (EEA), the Single Euro
(you can ask us if you want to know which
Payments Area (SEPA) and whether it is in an
currencies we cover).
EEA currency.

What’s an ‘electronic payment’?

Electronic payments include internal transfers, and standing orders and direct debits from other
people or businesses to you. We can accept payments from mobile payment systems (e.g. Paym).
What’s the ‘EEA’?
The EEA is all member states of the European Union and Iceland, Liechtenstein and Norway.
What’s ‘SEPA’?
The Single Euro Payments Area (SEPA) initiative enables the movement of euro payments (only) in
multiple jurisdictions including members of the EEA, plus Monaco, San Marino, Switzerland,
Channel Islands and Isle of Man.
What’s the ‘HSBC Exchange Rate’?
The HSBC Exchange Rate is the rate we use to convert payments to and from currencies which
are different from the currency of your account. It’s based on the foreign currency market for each
currency we offer, so it changes constantly.
The rate you get will also depend on the size of the payment and whether we’re buying currency
(because you’re making a payment) or selling currency (because you’re receiving a payment).

Note
All payments and decisions about payments are made on working days. A working day is usually
Monday to Friday (excluding UK public holidays). For example, branch opening hours will be the
working day for payments at a branch, but for payments made by Faster Payments our working
day is 24 hours a day, 7 days a week.

14. Payments into your account (other than by cheque)

Funds can be paid into your accounts in different ways and will be available to you at different times.

Payment in
Cash
Over the counter at our branches.*
Using your deposit or debit card
at any UK Post Office® branch –
sterling only.
At our self-service machines that
accept payments in (e.g. HSBC
Express Bank machine or Business
Pay In).
When you can use the funds and when they count for
working out interest
Immediately.
If you want to pay in cash in a foreign currency we’ll convert it
into sterling first using the HSBC Exchange Rate at the time
we receive the cash.
Immediately (if the machine says that it automatically counts
your cash).
The same working day if you pay in before the cut-off time
displayed on the machine but otherwise the next working day.
10

At other banks if they allow you to Immediately after we receive your cash from the other bank.
do so – they may charge you.
*There may be a limit on the amount you can pay in. For example, at Post Office® branches, you can’t deposit
more than £20,000 in total or £250 in coins. We’ll tell what the limit is when you’re making the deposit.
Electronic payments
All payments in the currency of Immediately after we receive it.
the account.
All payments not in the currency Immediately after we receive the payment (and, if applicable,
of the account. have converted it into the designated currency for your account
using the HSBC Exchange Rate).

15. Payments into your account by cheque

Paying sterling and euro cheques from a UK bank into your account
We have to collect payments made by cheque from the paying bank. The time it takes to collect the
payment so that you can use it depends on whether we process the paper cheque or an imaged cheque.
Paper cheques
If paid into HSBC branches in the UK: Number of working days after the
working day that the cheque is paid in
®® You’ll start earning interest 2
®® You‘ll be able to use the funds 3
 he paying bank can’t recall the funds and we
®® T 7
can’t take it out of your account (unless we
reasonably suspect fraud or you agree)

Note
If we process the paper cheque and you need to use the funds you’ve paid in, you’ll have to wait
seven working days (although you can ask us for ‘special presentation’ if you want to know for
certain that the payment won’t be recalled).

Imaged cheques
If paid into HSBC branches in the UK or
received by us for processing:
®® You’ll start earning interest
®® You’ll be able to use the funds
®® T
 he paying bank can’t recall the funds and we
can’t take it out of your account (unless we
reasonably suspect fraud or you agree)
Number of working days after the
working day that the cheque is paid in
1
1 (as soon as the payment is shown in your
account – this could be at any time that day)
1

Note
An imaged cheque is a scanned digital image of a paper cheque that can be processed for clearing
and payment between banks and building societies through the Image Clearing System on a phased
basis from 30 October 2017. This will significantly speed up the clearing process.
 11

Examples
If you pay a cheque in on a Paper cheque Imaged cheque
Monday:
®® You’ll start earning interest. On Wednesday. On Tuesday.
 ou’ll be able to use
®® Y After the funds appear in your After the funds appear in your
the funds. account on Thursday (this could account on Tuesday (this could
be at any time that day). be at any time that day).
®® T
 he paying bank can recall Until the end of Tuesday (the Until the funds appear in your
the cheque. week after you pay it in). account on the same day.
We’ll take the funds out of your
account if this happens.

Paying other cheques into your account

Note
We can’t always process a foreign currency
If you pay a cheque in at a Post Office®, these
cheque (including a sterling or euro cheque where
timings will begin when we receive it, normally
on the next working day. the paying bank is not in the UK, Channel Islands
or the Isle of Man), for example if exchange
If a cheque paid into your account is returned controls apply.
unpaid we’ll tell you and take the payment from To pay a foreign cheque into your account we
your account. We may ask for payment again either have to negotiate or collect it.
from the paying bank. If deducting the full
You’ll be responsible for the cost to us of
amount from your account would make you go
processing, or trying to process a foreign
overdrawn or make you go over your overdraft
currency cheque. We’ll take our charges, and
limit, we’ll treat it as an informal request for a
any charges made by the foreign bank or an
new or a larger overdraft. If that happens, you
agent we use to collect the payment, from the
may have to pay charges and overdraft interest.
account you told us to pay the cheque into.

Negotiate
This means we’ll assume that
the cheque will clear. We’ll
convert the cheque into sterling
using the HSBC Exchange Rate
and pay that amount into your
account on the working day after
we receive the cheque.
Collect
This means we’ll send the cheque to the paying bank and only
apply the payment to your account when we receive it from the
paying bank. Before we apply it we’ll convert the amount into
sterling using the HSBC Exchange Rate.
The time this takes will vary depending on the paying bank or
its country. You can ask us for details. We may use an agent to
collect payment.

In both cases, if the foreign bank returns the
cheque or asks for the money to be returned,
we’ll take enough money from your account to
cover the payment in the foreign currency using
the HSBC Exchange Rate applicable at the time
of the deduction. This is unlikely to be the same
as the amount we paid into your account if
exchange rates have changed. We’ll do this even
if you’ve already spent the money or if it will put
you into an informal overdraft.
12
16. Payments into your account by
mistake or fraud
If we make a payment into your account by
mistake or as a result of an HSBC systems error,
we’ll deduct the payment from your account.
If we’re told that a payment from within the
EEA was made into your account by someone
else’s mistake (for example if the payer gave the
wrong account number), but, when we contact
you, you tell us the payment was intended for
you, we’re legally required to share all relevant
information including your name and address
and transaction information with the bank the
payment came from if they ask us so that the
payer may contact you.
In all other cases, the steps we’ll take will
depend on how the payment was made and
where it came from.
If we suspect that any type of payment that
has been made into your account was the
result of fraud, we can remove it without
your permission.
If you don’t have enough money in your account
when we take a payment out of it for any of
these reasons, this will result in an informal
overdraft.
For UK payments (other than payments made by
CHAPS)
®® If the payment was made into your account
up to two months before we find out about
the mistake, we’ll tell you about it and won’t
return it to the bank it came from for 15
working days so you have time to show
us that it was intended for you. During this
period we’ll make sure you can’t use the
payment (we might do this by taking the
amount out of your account or by limiting
access to the amount on the account).
®® If the payment was made more than two
months before we find out about the mistake,
we’ll contact you before limiting access to the
amount on the account and before we return
it to the paying bank.
®® If the payment was made into a closed
account, we’ll return it to the paying bank.
For CHAPS, international and
non-sterling payments
®® We’ll ask your permission before we take the
payment out of your account and will only
return it to the payer with your consent.
17. When we can refuse to accept
payments into your account
We can refuse to accept a payment into your
account if it’s reasonable for us to do so for any
reason, for example if we reasonably believe:
®® t hat accepting it might cause us to breach
a legal requirement or might expose us to
action from any government, regulator or law
enforcement agency; or
®® that there is fraudulent or criminal activity on
the account.
18. How we decide whether to make a
payment from your account
We’ll make a payment from your account if you
ask us to unless:
®® y ou don’t have enough money in your
account (including any formal or informal
overdraft that we agree);
®® you haven’t given us the account or reference
details or we know the details you’ve given us
are incorrect;
®® you’ve asked us to make the payment in
a particular way (for example by Faster
Payments) and the recipient’s bank does not
accept them;
®® you’ve not provided any extra identification
or information about the payment that we’ve
reasonably asked for;
®® the payment exceeds a limit that we tell you
when you make the payment;
®® there has been, or we suspect, a breach of
security or misuse of your account, security
details or a payment device;
®® there has been, or we suspect, fraudulent or
criminal activity of any kind whether or not
linked to your account or your relationship
with us and it is reasonable for us not to
make a payment as a result; or
®® we reasonably believe that doing so would
cause us to breach a law, regulation, code,
court order or other duty, requirement or
obligation or expose us to action or censure
from any government, regulator or law
enforcement agency.
Note
In this section, ‘we’ and ‘us’ includes any
HSBC Group Company worldwide.

When working out whether you have enough
money in your account to make a payment we
include all payments that we know are due to be
made out of the account that day but not regular
payments into the account.
If you don’t have enough money at the start of
the day to make a payment and you’ve set up
a future payment or a cheque payment is due,
we’ll check again later that day to see if we
can make it (unless you’re trying to make the
payment at the weekend or on a public holiday).
If when we check again, we’re able to make
some but not all of the payments you’re trying to
make that day, we’ll pay cheques first, and then
Direct Debits, and standing orders and, if there’s
more than one, we’ll start with the smallest
payment. Any payments that we can’t make will
be returned unpaid.
Even if you don’t have enough money or formal
overdraft, we might make the payment by
allowing an informal overdraft on your account.
You’ll know we’ve refused to make a payment if:
®® y ou’re making it online or using Mobile or
Telephone Banking; or
®® you’re using a payment device (such as
a card),
because the payment won’t be accepted.
In all cases where we’ve refused to make a
payment, you can call us immediately to find
out why and what you need to do to correct any
errors that made us refuse it. You’ll also be able
to get transaction information through Business
Internet Banking, Mobile and Telephone Banking.
We’ll let you know this information unless the law
or any regulation prevents us from doing so or for
fraud prevention or security reasons.
19. Blocking payments and services
We can block your use of any payment device
(and your access to related services such
as Telephone, Mobile and Business Internet
Banking) if we reasonably believe it’s necessary
because of:
®® a significantly increased risk that you may be
unable to pay any money you owe us on the
relevant account;
®® suspected fraudulent or criminal use of the
payment device; or
®® security concerns (for example, if we know
or suspect that your payment device and/or
security details have been misused).
13
If we do this, we’ll usually let you know why
immediately afterwards, unless the law or any
regulation prevents us from doing so or if we
believe doing so would compromise reasonable
security measures. We’ll unblock the payment
device as soon as the reason for blocking it ends.
Payment limits
We may set limits on the number or value of
payments you can make for different types of
payments (like your debit card, for example). If
there’s a payment limit on any of your payment
devices, we’ll tell you what it is when we send it.
You can also ask at any time.
20. Payments from your account
Cash withdrawals
You can withdraw cash up to a daily limit we tell
you when we send your debit card. You can ask
us to consider changing your daily limit.
Payments (other than by card or cheque)
To make a payment from your account, you’ll
need to give us details of the account you want
to make the payment to and any other details
we ask for, including payment references. This
is usually the sort code and account number (or
the equivalent information for payments outside
the UK) or (where available) a number that’s
linked to these, such as a mobile phone number.
It’s your responsibility to check that the details
are correct before asking us to make a payment.
We’ll make the payment using only these details
but we’ll also ask you for the name of the person
on the account.
The table below shows the cut-off time for
us to receive your payment instruction and
how long payments take to reach the recipient’s
bank after we’ve received your request to
make the payment and taken the money from
your account.
Cut-off time
This is the latest time on any given day that
we can accept payment instructions to be
processed on the same working day. You can
ask us for the relevant cut-off time when you
give us a payment instruction.
If we don’t receive a payment request before
the cut-off time on a working day, we’ll treat
your request as received on the next working
day. The timings set out in the box below will
begin then.
14

Payment type Cut-off time (GMT)* When the payment will

reach the recipient’s bank
Payments in the UK in sterling
Internal (including No cut-off, you can make payments at Immediately
automatic) transfers any time (Business Internet Banking,
between accounts held Express Bank Machine or cash
with HSBC machine)
10.00 pm (Telephone Banking)
Payments to accounts at Bill Payments (by Faster Payment) Usually within two hours
other banks 11.45 pm (Business Internet Banking)
10.00 pm (Telephone Banking)
CHAPS Same working day
5.10 pm (Business Internet Banking)
4.45 pm (Telephone Banking and
in branch)
BACS On the requested day
6.45 pm (Business Internet Banking)
Two working days before the payment
is due to be made (for example, if
you want to make a payment on
Wednesday, you’ll need to tell us by
6.45 pm on Monday)
Standing orders 11.45 pm (Business Internet Banking) On the requested day
10.00 pm (Telephone Banking)
Three working days before the first
payment is due
International payments in sterling and payments in other currencies
Payments to accounts 3.30 pm (Business Internet Banking Next working day
in the EEA in euro and and Telephone Banking)
sterling 2.00 pm (in branch)
SEPA credit transfer 9.30 am (Business Internet Banking) Same working day
All other payments 6.00 pm for US Dollars Usually up to four working
For other currencies, please days (but may take longer
check with us. There may be depending on the country the
some currencies we can’t make money is being sent to)
payments in
*When we don’t give you a specific branch closing time, the cut-off time for in-branch payments will be when the branch
closes for the day. The cut-off time for all payments by post is 12.00 pm. HSBCnet cut-off times are not included in this
table. For further information about HSBCnet cut-off times, please refer to your HSBCnet terms and conditions.

Note
If you ask us to make a payment on a future date, we’ll make the payment on that date, unless it’s
a non-working day, in which case we’ll make the payment on the next working day.
If you want to make a regular payment (such as a standing order) you must set it up with us at least
three working days in advance of the first payment.

If you’re a Small Business or Small Charity
Customer and a payment you make to an
account in the EEA doesn’t arrive when it should
have (normally the working day after we send
the payment from your account), you can ask
us to contact the receiving bank to ask them
to treat the payment as if it had been made on
time.
Currency payments
If you want to make a payment in a currency
that’s not the currency of your account, you can
ask us to convert the amount to be paid into
that currency using the HSBC Exchange Rate.
We’ll tell you the exchange rate that we’ll use.
We won’t change the rate if the payment goes
ahead immediately. If the payment isn’t made
immediately, or we don’t agree a rate with you
and you tell us to go ahead with the payment
anyway, we’ll apply the HSBC Exchange Rate
that applies at the time we make the payment.
If the payment is returned to us or we’re unable
to make it for any reason, we’ll reverse the
payment using the HSBC Exchange Rate at that
time. If the exchange rate is different to the initial
conversion rate, the amount we pay back when
we reverse the payment may be more or less
than the amount we originally took from your
account.
If you don’t ask us to convert the payment, it
will be converted by the recipient’s bank unless
you’re a Larger Corporate Business Customer or
the payment is not processed entirely within the
EEA. In these cases any intermediary we route
the payment through may carry out the currency
conversion. If it does, it’ll convert the payment at
the current market rate it uses at that time. If you
ask us, we’ll tell you the exchange rate used.
If you ask us to, we’ll deduct our charges from
your account. If the payment is to a recipient
outside the EEA any intermediary we route it
through and the recipient’s bank may deduct
their charges from your payment as well.
The intermediary we use for international
payments may be a member of the HSBC Group.
15
Payments by cheque in sterling
To make a payment by cheque you need to write
on it the name of the recipient, the amount of
the payment (in numbers and words) and the
date that you’re signing it. If you want to stop a
cheque payment you must tell us these details
and your account and cheque number. We’ll
usually pay cheques even if they have a date in
the future.
If we receive one of your cheques for payment
and it is more than six months old we may pay it
but we don’t have to. If you want to be sure that
a cheque won’t be paid you must stop it before
we pay it or begin the imaging process.
Payments by card
If you use your card to withdraw cash or to
make a payment, we’ll take the funds from your
account after we receive confirmed details of
the withdrawal or payment from the relevant
payment scheme, such as Visa or MasterCard.
This may be on a working or a non-working day.
If you use your sterling card for a transaction
or cash withdrawal in a currency other than
sterling, it will be converted into sterling on
the day the card scheme processes it using
the Visa scheme exchange rate which is
available at www.visaeurope.com or
MasterCard scheme exchange rate which is
available at www.mastercard.com. We also
apply charges to these transactions. You can
find our charges in our HSBC UK Business
Price List.
We may replace your card with a different type
of card available under this agreement after
reviewing your personal circumstances. We’ll tell
you about the features of the card when we send
you the replacement.
16

21. Cancelling or changing payments (other than cheques)

You can’t change or cancel an immediate a payment that you’ve asked us to make.
This includes card payments.
Other payments can be cancelled or changed as long as you contact us within the timeframes shown
in the table below.

Payment type Ways to contact us Deadline for cancelling payments

Bill payments (by Faster
Payment) and internal
transfers
Regular card payments
Standing orders and
Direct Debits
SEPA credit transfer
SEPA core Direct Debit
International payments
BACS
(GMT)
Business Internet Banking By 11.59 pm, one working day before
the payment is due
By 10.00 pm, one working day before
Telephone Banking
the payment is due
In branch By the end of the working day before
the payment is due
Telephone Banking By 4.00 pm, one working day before
the payment is due
Business Internet Banking By 11.59 pm, three working days before
the payment is due
Telephone Banking By 10.00 pm, one working day before
the payment is due
Business Internet Banking By 3.00 pm, one working day before
the payment is due
Telephone Banking By the end of the working day before
the payment is due
Business Internet Banking By 3.00 pm, one working day before
the payment is due
Business Internet Banking By 5.00 pm, four working days before
the payment is due

If you do cancel a Direct Debit or regular card
payment, you should also tell the organisation
or retailer that collects the payment so that
they can cancel or change it (and any future
payments) as well.
If you cancel a regular card payment but
payments are still collected (e.g. by the retailer),
we’ll treat the payment as unauthorised and give
you an immediate refund.

22.What happens if there are incorrect or unauthorised payments on an account?

What’s an ‘incorrect payment’?
A payment that has not been sent to the
person or account you specified when you
asked us to make the payment.
You need to know the position on incorrect and unauthorised payments.
What’s an ‘unauthorised payment’?
A payment made from your account which was not
authorised by you or someone you’ve authorised to
make payments on your account.
If you give someone your payment device or security
details and they use them to make a payment,
we may treat the payment as if you’d authorised
it depending on what happened. This is why you
mustn’t tell anyone your security details or allow
anyone access to your payment device.

This is explained in the Questions and Answers below.
Payments by Small Business and Small Charity Customers
Question
What should you do if
you notice an incorrect or
unauthorised payment?
What will we do when you tell
us about:
®® a n incorrect payment
made to another bank; or
®® unauthorised payment?
Will we always make a
refund?
Can we take back a refund
we’ve made?
Unauthorised payments
What happens if we can
prove you acted fraudulently?
What happens if we can
prove you’ve been grossly
negligent (acted with a
very significant degree of
carelessness)?
17
Answer
You must call us as soon as you can.
We’ll refund the amount of the payment before the end of the
working day after you tell us or sooner if we’re able to.
No. We won’t make a refund for:
®® a n incorrect payment, if we can prove that the correct recipient’s
bank received the payment or that we sent the payment using
the details you gave us;
®® an unauthorised payment, if we know you’ve been grossly
negligent (acted with a very significant degree of carelessness) or
we reasonably suspect fraud on your part; or
®® an incorrect or unauthorised payment if you don’t tell us within
13 months after it was made (but this time limit doesn’t apply to
unauthorised payments if you were overdrawn at that time).
Yes. We can take back refunds (after giving you reasonable notice)
in these cases:
For incorrect payments:
®® w
 e can show that we sent the payment using the details you
gave us.
For unauthorised payments:
®® we can prove that you acted fraudulently; or
®® we can prove that an unauthorised payment was made because
you intentionally or with gross negligence (a very significant
degree of carelessness) failed to keep your payment device safe
(for example you knowingly gave your card and PIN number to
someone else).
You’re responsible for all payments from your account.
You’re responsible for all payments from your account until you’ve
told us that your payment device or security details have been lost,
stolen or that you suspect misuse.
18
Are there any other cases
where we’re responsible for
unauthorised payments or
fraud on your account?
Incorrect payments
What happens if you:
®® t ell us about an incorrect
payment more than 13
months after it was made;
or
®® gave us the wrong
payment details?
Payments by Larger Corporate Business Customers
Question
What should you do if
you notice an incorrect or
unauthorised payment?
What will we do when you tell
us about:
®® a n incorrect payment
made to another bank; or
®® an unauthorised payment?
Will we always make a
refund?
Can we take back a refund
we’ve made?
We’re responsible (unless you’ve acted fraudulently):
®® if someone else uses your card before you receive it;
®® after you’ve told us that your card or security details have been
lost or stolen;
®® if we haven’t provided a number for you to tell us that your card
or security details have been lost or stolen; or
®® if we haven’t applied procedures that we’re legally required to
use to check that a payment has been authorised by you.
We won’t give a refund but, if you ask us, we’ll contact the bank
that’s received your payment to try to recover the money. We may
charge our reasonable costs for doing this but we’ll tell you the
maximum amount you’ll pay first.
If the payment was to another bank in the EEA and we’re unable
to recover your money, you can ask us in writing to give you all the
information we’ve been given by the bank that received the funds
so you can try to recover the funds yourself.
Answer
You must call us as soon as you can.
For incorrect payments:
®® we’ll do what we can to trace an incorrect payment and tell you
what happens (for a charge).
For unauthorised payments:
®® we’ll refund the amount of an unauthorised payment before the
end of the working day after you tell us or sooner if we’re able to.
No. We won’t make a refund for:
®® an incorrect payment if we can prove that we sent the payment
using the details you gave us;
®® an unauthorised payment, if the security details and device
were lost or stolen or you failed to keep them safe or to take
reasonable steps to prevent misuse or we reasonably suspect
fraud on your part; or
®® an incorrect or unauthorised payment, if you don’t tell us within
13 months after it was made.
Yes. We can take back refunds (after giving you reasonable notice)
in these cases:
For incorrect payments:
®® we can show that we sent the payment using the details you
gave us.
For unauthorised payments:
®® we can prove that you acted fraudulently; or
®® we can prove that an unauthorised payment was made
because you failed to keep your payment device safe or to take
reasonable steps to prevent misuse.
 19

Unauthorised payments
What happens if we can
prove you acted fraudulently?
Are there any other cases
where we’re responsible for
unauthorised payments or
fraud on your account?
Incorrect payments
What happens if you:
®® t ell us about an incorrect
payment more than 13
months after it was made
or an incorrect payment
sent outside the EEA; or
®® gave us the wrong
payment details?
You’re responsible for all payments from your account.
We’ll be responsible (unless you’ve acted fraudulently):
®® if someone else uses your card before you receive it; or
®® after you’ve told us that your card or Security Details have been
lost or stolen.
We won’t give a refund but, if you ask us, we’ll try to recover the
payment for you. We may charge our reasonable costs for doing
this but we’ll tell you the maximum amount you’ll pay first.
If the payment was to another bank in the EEA and we’re unable
to recover your money, you can ask us in writing to give you all the
information we’ve been given by the bank that received the funds
so you can try to recover the funds yourself.

23. Refunds
For some card payments in the EEA
If you’re a Small Business or Small Charity
Customer and you’ve used a card to make
a payment, you can ask us to refund the
payment if:
®® the payment was made in the EEA;
®® you did not agree the actual payment
amount;
®® the amount charged to your account was
higher than you reasonably expected, taking
into account previous spending patterns and
the particular facts of the case; and
®® you make the refund request within eight
weeks of the date when the payment was
charged to your account.
In these cases, we’ll investigate your claim and
may ask you to provide information which we
reasonably need to do this.
Within 10 working days of receiving your request
(or of receiving any more information we’ve
asked for), we’ll either refund the payment
or inform you of our reasons for refusing the
refund.
You aren’t entitled to a refund if you gave
consent for the payment directly to us and,
at least four weeks before the payment was
made, you were given information about the
transaction by (or it was available from) us or the
retailer.
For BACS Direct Debit or SEPA Direct
Debit payments
The terms of the BACS Direct Debit Guarantee or
SEPA Direct Debit Scheme will apply to refunds
for any Direct Debit errors.
How much will we refund and can we reverse a
refund?
If you’re a Small Business or Small Charity
Customer and if we give a refund for any reason
we’ll return your account to the position it would
have been in if the payment had not taken place
by refunding the payment and any interest we
charged on it (or by paying any interest we
would have paid on it).
If you’re a Larger Corporate Business Customer
and we give you a refund for an incorrect
payment we’ll refund you the amount of the
payment but we won’t refund you for any
interest you did not receive or charges you
incurred due to the incorrect payment.
If we provide a refund but later investigation
finds you were not entitled to it, we’ll return your
account to the position it would have been in if
we had not made the refund.
20
About overdrafts, charges and how
we pay and charge interest
It’s important that you know when we can lend
you money on your current accounts and that
you have the information you need about our
fees, charges and interest rates.
24. Overdrafts
We may agree to give you an overdraft on a
current account if we think you can afford it.
Overdrafts are only for short-term borrowing and
aren’t available on savings accounts.
The different types of overdraft are explained
below but all overdrafts are repayable ‘on
demand’. This means that we can ask for
immediate repayment although we’ll usually give
you advance notice.
Types of overdraft
Formal
This is where you ask us for an overdraft
before making any transactions that take
your account overdrawn, or over your current
arranged overdraft limit.
Informal
This is where you’ve made a payment or we’ve
taken an amount out of your account and
you don’t have enough money in the account
(or under an available formal overdraft). If
we permit an informal overdraft it will stay in
place until we agree a formal overdraft or you
pay enough into your account to bring it back
into credit or within a formal overdraft limit.
You’ll find details of our overdraft text alerting
service in our HSBC UK Business Banking Made
Easy brochure.
Who is responsible for the money you borrow?
If you’re a sole trader, you’re personally
responsible for any money your business
borrows.
For partnerships, personal representatives or
trusts, each partner, personal representative
or trustee is jointly and individually responsible
for money borrowed when they were in that
position (even if they aren’t a partner, personal
representative or trustee anymore). The only
exception is if we’ve agreed something else in
writing. We may demand repayment of money
borrowed by an organisation from any or all of
the account holders.
For companies, limited liability partnerships or
other incorporated bodies and clubs, societies,
associations, charities or other unincorporated
bodies (except partnerships, personal
representatives and trustees), individuals are
not normally responsible for money that their
organisation has borrowed unless they have
given personal guarantees.
Contingent liabilities
In each case, you’re also responsible for
contingent liabilities.
Where you have contingent liabilities:
®® we may take money from your account to
meet any amount you owe us as a result
of a contingent liability no longer being
contingent;
®® we may take money from your account and
hold it, to cover the potential cost of any
contingent liabilities you have to us (e.g.
we might only agree to give a guarantee in
your favour if you give us money upfront to
cover the amount we may need to pay out as
guarantor); and
®® we can hold money to pay for contingent
liabilities without telling you in advance, if
we have good reasons to think you might
otherwise not be able to pay.
If we decide to do any of the above, we’ll work
out how much we need to cover your contingent
liabilities in good faith based on current market
rates. We’ll also tell you what we’ve done, and
when and why we did it.
 21

If you have an informal overdraft (including

What’s a ‘contingent liability’?
This is money that you might owe us in the
future, because of a legal obligation you have
to us now.
For example
Let’s say you ask us to give a guarantee in
your favour to someone else. If we have to
make a payment as your guarantor, you agree
that you’ll pay us what we’ve paid. As it may
never happen, your obligation to repay us is an
example of a contingent liability.
25. Interest rates and charges
In the Additional Conditions you’ll find the terms
which apply to certain types of account.
In the HSBC UK Business Price List you’ll find:
®® o ur overdraft charges;
®® all our other standard charges, for example
for certain types of account, for making
payments and providing services. These will
apply unless we agree different charges with
you; and
®® details of the Business Standard Debit
Interest Rate and the Currency Standard
Debit Interest Rate.
where you exceed an agreed formal overdraft
limit), we’ll charge you our current Business
Standard Debit Interest Rate (or if you have a
foreign currency account, the current Currency
Standard Debit Interest Rate for the relevant
currency). We’ll charge you this rate until we
agree a formal overdraft or an extension to
your existing formal overdraft to cover the
new borrowing (or an alternative we consider
acceptable) with you or until you put your
account back within your limit or in credit. For
sterling current accounts, there are also daily
overdraft charges for informal overdrafts (see the
HSBC UK Business Price List for details of these
charges). Alternatively, we may agree individual
overdraft charges with you which we’ll confirm
in writing.
How we’ll work out your interest
We’ll provide details of the interest rate that will
apply to your account at the time of account
opening and you can contact us to find out your
current rate.
We’ll pay interest at a fixed or variable rate.
You can find our standard interest rates on our
website, in our branches or by calling us.

What’s a ‘fixed’ rate’? What’s a ‘variable rate’?

Fixed rates are rates that we’ve
told you won’t change for an
agreed period.
Variable rates are rates that might go up and down. This includes:
®® r eference interest rates – these are rates which track a
‘reference rate’ set by another institution (e.g. the Bank of
England base rate); or
®® rates we set internally.

We work out interest each day on the amount
you owe us or, for an account where we pay
interest, on the amount we’re holding for you
in that account. For sterling accounts, we
calculate this on the basis of a 365 day year (or
366 days for leap years) and for the majority of
non-sterling accounts on the basis of a 360 day
year but we’ll still work it out for every day of the
calendar year (365 days or 366 days for
leap years).
We’ll take interest from, or pay it into, your
account on the day in the month you originally
opened your account (unless we’ve made a
different arrangement with you) or, if that day
isn’t a working day, the next working day. We’ll
pay interest on your account gross.
If you have a non-sterling account and the credit
interest rate on your account goes below zero,
we may charge you interest on the money you
hold with us.
22

Your account charges Charges for using other banks

We’ll charge you the fees set out in the If we need to use an agent, correspondent or
HSBC UK Business Price List and we may intermediary bank to make a payment, you
charge you other fees and expenses, such as for may have to pay their charges too (except
putting in place security, or for dealing with your for currency conversions carried out by
overdraft. intermediaries).
We may also charge for services which are
Note
not set out in the HSBC UK Business Price List,
but we’ll always tell you how much our charges Amounts owed to us and due for payment
will be and check that you’re happy to pay include, for example, amounts owed under a
them before we provide the service to you. loan, credit card, charge card, mortgage or
We may also charge an administration fee, up to overdraft.
the maximum permitted by law, if we have to do
anything to comply with a court order on your
account(s).
We can take charges from your account either
when we provide the service, or at the end of
your charging period. We’ll give you at least
14 days’ notice before taking any interest, fees
or charges from your account.
Please note that taxes or costs may apply to
you that are not charged by us or won’t be
paid through us. If you’re making a payment
to another person in the EEA, you’ll only pay
our charges. You can’t pay charges for the
other person.
 23

Our relationship with you

Our agreement has no fixed end date and may
last a long time and the services we provide may
change as your needs change. Here we explain
how our agreement works (including how we
can make changes and how you and we can
end it).
26. Changes we can make which
require notice
As our agreement may last a long time it is likely
that we’ll need to make changes to our terms
although we’ll never change any terms that
we’ve said are fixed such as fixed interest rates
on some accounts.

Change Notice before change Notice after

change
At least At least Within 30 days
two months 30 days or three working
days*
Variable interest rates other than reference interest rates and our currency base rates
(including by changing the margin we charge above or below a reference rate or
switching from a reference rate)
Increasing interest rates we pay you or reducing ✗ ✗ ü
interest rates you pay us – Small Business and
Charity Customers
Reducing interest rates we pay you – ü ✗ ✗
Small Business and Charity Customers
Changing overdraft interest rates – ✗ ü ✗
Small Business and Charity Customers
Changing interest rates – Larger Corporate ✗ ✗ ü
Business Customers
All other changes (including charges)
Changing charges for standard account and ü ✗ ✗
payment services
Increasing charges for other account services ✗ ü ✗
Reducing charges for other account services ✗ ✗ ü
Changing charges for other business services ✗ ✗ ü
Changing overdraft charges ✗ ü ✗
Changing any other terms ü ✗ ✗
+ Notice within three working days will be given online, in a newspaper or in branch. Personal notice will be given within
30 days.

make a change to this agreement and you don’t

Note
The timeframes in this table do not apply to
reference interest rates and our currency base
rates. These are dealt with in section 27 below.
Different notice periods may apply to some of
the Additional Conditions.
Your rights when we tell you about a change
If we give advance notice that we’re going to
tell us that you want to close your account
before that change takes place, or within the
next 60 days (if longer), then we’ll assume you’ve
accepted the change and it will take effect
automatically at the end of the notice period.
If you tell us that you don’t want to accept the
change you can close your account without
charge.
24

27. Changes we can make without telling you in advance

Interest and exchange rates
Reference interest rates
Some accounts have interest rates that are
based on ‘reference rates’ (e.g. the Bank of
England base rate) which we don’t control.
Exchange rates
The HSBC Exchange Rate.
Currency base rates
Our currency base rates for Larger Corporate
Business Customers are variable interest rates
and which are set by us. They aren’t available to
Small Business or Small Charity Customers. You
will need to contact us or visit our website (for
rates you pay us) to find out the current rate.
When we apply changes
The next working day following any change to
the reference rate.
The new rate will be shown on your statement or
will be available on our website.
We can change these immediately and without
giving advance notice.
Our currency base rates can change daily.
The new rate will be shown on your statement or
will be available on our website.

28. How you can close your account or end this agreement
We show below how you can end this agreement and close your accounts.

You can end this agreement or close any account at any time by writing to tell us unless
you’re switching to a new bank, in which case they can tell us to close it for you.
We’ll close your account as long as the closure instruction from your new bank has been signed by
the authorised signatories on your mandate.
You won’t have to pay any charges but you’ll have to pay any charges for using the account before
it’s closed, for example, any card payments that have been authorised but not yet charged to the
account.
Any account benefits will end.
We won’t close your account until everything you owe us has been paid.
The Additional Conditions will set out any other consequences (for example, if you have a fixed term
product you may lose out on interest if you close early).
 25

29. H
 ow we can end this agreement, withdraw services and close your accounts
We show below the two different ways that we can end this agreement and close your accounts or
withdraw any service.

When?
Immediately and without notice
We can do this if:
®® you’ve seriously or persistently broken this agreement;
®® you become insolvent;
®® you are, or we reasonably suspect you may be, using or obtaining, or allowing someone else to
use or obtain, an account, service or money illegally or fraudulently;
®® your behaviour is improper, for example you act in a threatening or violent manner towards staff;
®® you weren’t entitled to open your account or to the service, or are no longer entitled to have the
account or the service;
®® we discover, or reasonably suspect, that you’re using the account for a purpose not covered by
this agreement;
®® you haven’t provided us with adequate information that we’ve requested in relation to your
liability for tax;
®® we reasonably consider that you’ve placed us in a position where we might break a law,
regulation, code, court order or other duty, requirement or obligation or we, or another HSBC
Group company, may be exposed to action or censure from any government, regulator or law
enforcement agency;
®® there has been, or we suspect, a breach of security or misuse of your account, security details or
a payment device;
®® you’ve provided us with any false information; or
®® you’re involved, or we reasonably believe that you’re involved, in criminal activity of any kind
whether or not linked to your account or your relationship with us.
By giving you notice
We may close an account or withdraw any service by giving you at least two months’ notice or less
than two months’ notice if you opened an account online and we didn’t receive specimen signatures
from each of the authorised signatories on your mandate within 60 days of your account opening.
We may also move you to a different account or tariff by giving you at least two months’ notice if
you stop meeting the eligibility criteria for your account. If you’re not happy with this, you can close
your account without charge before the transfer takes place.
What happens next?
We’ll take any card payments that have been authorised but not yet charged to the account and any
charges and interest which haven’t yet been applied to your account before we pay what’s left in
sterling to you or to your account with another provider.
You shouldn’t write any more cheques, make any more payments or use any payment devices.
You’ll need to pay us for any cheques we pay after your account is closed.
You’re responsible for cancelling payments into and out of your account.
You must destroy any unused cheques and your card.
26

30. How we can transfer accounts

If: we’ll give you at least two months’ notice that
®® y ou no longer meet the conditions for an we’re going to transfer you to another account
account; or we think is appropriate for you. You can close
your existing account during the notice period if
®® we’re withdrawing a type of account,
you don’t want us to make the transfer.
31. Transferring this agreement
Can we transfer this agreement? Can you transfer this agreement?
Yes. No.
®® W e can transfer all of our rights under this ®® Y
 ou can’t transfer any of your rights and
agreement and in relation to your account to obligations in relation to the agreement, your
someone else. account, or your account itself, to any other
®® We can transfer all of our obligations under person.
this agreement and in relation to your account,
but only to someone we reasonably consider
capable of performing them equally as well as
us and who is authorised or recognised by our
regulator as being able to accept deposits.
This won’t reduce any of your rights in relation
to your account.

32. When we aren’t responsible for things that go wrong

We won’t be responsible for any losses you In all other circumstances, whether or not we’re
may suffer if we cannot perform our obligations liable to you will depend on the type of loss and
under this agreement as a result of: the type of customer you are. The table below
®® a ny legal or regulatory requirements; or sets out when we’ll be liable to you (in contract
or civil law or otherwise).
®® abnormal or unforeseeable circumstances
which are outside our (or our agents’ and/or
subcontractors’) control and which we
could not have avoided despite all efforts
to the contrary, such as industrial action or
mechanical failure.

Customer Are we liable to you for the loss?

Direct loss of Other direct Indirect or consequential loss
profit losses (including lost business, data,
profits or losses resulting from
third party claims) even if it was
foreseeable
Small Business Customer ü ✗
Small Charity Customer ü ✗
Larger Corporate
✗ ü ✗
Business Customer

33. Set-off
If you have money in one of your accounts
(except for trust, client or joint accounts), we
may set it off against any amount you owe us
which is due for payment on other accounts
(including money you owe on a joint account)
so it reduces or repays the amount you owe us.
We’ll only do this with accounts in your name.
In exercising our right, we may use any amounts
you have in a fixed term deposit account and,
where those deposits are not in the same
currency as the amount owed, we may convert
those amounts to the currency of the amount
owed using our HSBC Exchange Rate. We may
also adjust the amount of interest we pay you.
Note
Amounts owed to us and due for payment
include, for example, amounts owed under a
loan, credit card, charge card, mortgage or
overdraft.
35. What country’s courts and laws apply to this agreement and our dealings
before you opened your account?
Where you opened your account Laws
UK (except Scotland) England and Wales
Scotland Scotland
If any part of our terms become illegal, invalid
or unenforceable under the law of one country,
that won’t affect or impair the legality, validity
or enforceability of it in any other country, or the
rest of our terms in that country.
27
34. If you’re a company or a
partnership
If you’re a company
You confirm, and confirm on behalf of any
shareholders and associated companies who
hold or are entitled to 10% or more of your share
capital (whether legally or beneficially, directly or
indirectly), that:
®® neither you nor they have issued any
bearer shares;
®® you’ll tell us immediately if you or they issue
bearer shares or convert existing shares to
bearer shares in the future, in which case
you’ll comply with our requirements on
bearer shares; and
®® the issuance of, or conversion of shares to,
bearer shares and any failure to comply with
this section would be a serious breach of
these terms and you acknowledge that it
may result in us ending every aspect of our
relationship with you.
If you’re in a partnership
These terms and the Additional Conditions will
remain in force until you give us notice that
you’re closing the account or stopping the
relevant service – even if you change the name
of the partnership, new partners join or current
partners leave.
Courts
The country where your
account is held or in the
country where you live
28
Information to help manage your account
Privacy
Your privacy is important to HSBC.
You explicitly consent to us accessing,
processing, and retaining any information you
provide to us, for the purposes of providing
payment services to you. This does not affect
any rights and obligations you or we have under
data protection legislation. You may withdraw
this consent by closing your account. If you
do this, we’ll stop using your data for this
purpose, but may continue to process your data
for other purposes.
Our Privacy Notice explains how we collect, use,
disclose, transfer, and store your information and
sets out your rights to your information. You can
find this at www.business.hsbc.uk or you can
ask for a copy in branch.
Account held Ombudsman
UK Financial Ombudsman
Service
How to make a complaint
If you have a complaint, please contact us using
the details at the front of this booklet. We’ll
send you a written acknowledgement within
five working days and keep you informed of our
progress until your complaint has been resolved.
We’ll do everything we can to sort out the
problem.
If you still remain dissatisfied you can refer your
complaint to the ombudsman service in your
country, if you’re eligible to use their service,
using the contact details set out below. If you’re
not eligible to use the ombudsman service,
please note we don’t use any alternative dispute
resolution services.
Contact details
Exchange Tower, London E14 9SR
0800 023 4567 or 0300 123 9123
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

How your money is protected
We’re covered by the Financial Services
Compensation Scheme (FSCS). The FSCS can
pay compensation to depositors if a bank is
unable to meet its financial obligations. Most
depositors are covered by the scheme. In
respect of deposits, an eligible depositor is
entitled to claim up to the current FSCS limit
for deposits. For joint accounts each account
holder is treated as having a claim in respect of
their share so, for a joint account held by two
eligible depositors, each depositor would have
a claim up to the FSCS deposit limit and so the
maximum amount that could be claimed in total
would be twice the current FSCS limit. The FSCS
deposit limit relates to the combined amount
in all the eligible depositor’s accounts with the
bank, including their share of any joint account,
and not to each separate account.
For further information about the scheme
(including the current limits, amounts covered
and eligibility to claim) please contact us, visit
the FSCS website www.fscs.org.uk or call the
FSCS on 020 7741 4100 or 0800 678 1100.
Please note only compensation related queries
should be directed to the FSCS.
29
Unclaimed assets scheme
We participate in the unclaimed assets scheme.
If you’ve an account with us (including an
account that we’ve closed in accordance with
these terms but we haven’t been able to repay
your money to you) and there has been no
activity from you on your account for at least
the last 15 years we may transfer any money in
your account to the unclaimed assets scheme at
Reclaim Fund Limited.
This scheme doesn’t apply to international
business accounts, foreign currency accounts,
currency client accounts or business money
market accounts.
If you have a dormant business account
(including closed accounts) and we haven’t been
able to repay the money in it to you, we may
transfer the money to our unclaimed balances
account. We’ll only do this if your account
has been dormant for at least 12 months.
If we transfer your money, you can reclaim
it by contacting us.
We’ll tell you at least 30 days before we do this.
If we haven’t already done so, we may then
close your account. You’ll still have the right to
your money – you should ask us for information
about how to get your money back. The transfer
of money to the unclaimed assets scheme
won’t affect any entitlement you may have to
compensation under the Financial Services
Compensation Scheme.
Further information to help you find lost
accounts can be found at
www.mylostaccount.org.uk
Authorisation details
HSBC UK Bank plc is authorised by the
Prudential Regulation Authority and regulated
by the Financial Conduct Authority and the
Prudential Regulation Authority.
Our Financial Services Register number is
765112. You can check these details by visiting
the Financial Conduct Authority’s website
www.fca.org.uk or contacting them on
0800 111 6768.
About HSBC
HSBC UK Bank plc is a company registered and established in England and Wales under registration number 09928412.
Our registered office is at 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom. Our VAT registration number is
GB365684514.

HSBC UK Bank plc is: authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority (our firm reference number is 765112).

hsbc.co.uk

Issued by HSBC UK Bank plc.

Customer information:
PO Box 6201, Coventry CV3 9HW

RFB1820 MCP50203 07/18 ©HSBC Group 2018. All Rights Reserved.

Business Banking
Notice of Variation
For HSBC UK Bank plc business current
and savings accounts and services.
These changes will be effective from 1 September 2019.

Please read this document carefully and keep

it in a safe place for future reference.
2

We’re making changes to our terms and pricing

This is to let you know about some changes we’re making to the Business Banking Terms
and Conditions, Additional Conditions and Business Price List for our UK business current
and savings accounts and services.

The changes are set out below and, unless indicated otherwise, will apply from
1 September 2019. You’ll be able to download the new terms at business.hsbc.uk/legal,
pick up a copy in our branches or ask for them to be posted to you from that date.

What’s changing and why?

We’re making some changes to make sure the terms reflect how your account(s) and
services work:

® the Business Banking Terms and Conditions are being updated, and we’ve included a new
section to explain how Business Telephone Banking works;
® the Additional Conditions for savings accounts are being updated to make it clear
our savings accounts are not designed to provide informal overdrafts (also known as
unarranged overdrafts) and to clarify what needs to happen if you do go overdrawn;
® the Business Internet Banking Additional Conditions are being updated to make sure it’s
clear how Business Internet Banking works;
® we’re making changes to some of the prices in our Business Price List;
® we’re also taking the opportunity to continue to clarify and simplify our terms, including
moving information about our overdraft charges into the Business Price List.

Do all the changes apply to all business

customers?
The changes to Business Internet Banking and the Additional Conditions apply to
all customers who use the service or have an account which these terms cover.

The changes to the Business Price List apply to all customers, unless we’ve individually
agreed pricing with you.
 3

Whether or not a change to the Business Banking Terms and Conditions applies to you will
depend on whether you were a Small Business Customer, a Small Charity Customer or a
Larger Corporate Business Customer when you agreed to the Business Banking Terms and
Conditions. The changes highlighted in grey only apply to Small Business Customers and
Small Charity Customers.

Small Business Customer A business customer which, on the date it agreed to the
Business Banking Terms and Conditions, had fewer than
10 employees and an annual turnover and/or balance sheet
total of £2million or less (or, if part of a group, the group
had an annual turnover and/or balance sheet of £2million
or less).
Small Charity Customer A UK registered charity whose annual income was, on
the date it agreed to the Business Banking Terms and
Conditions, less than £1million.
Larger Corporate Business Any business customer whose accounts are held with us
Customer in the UK which isn’t a Small Business Customer or a Small
Charity Customer.

What do you need to do?

We hope you’ll accept these changes but, if you don’t, you have the right to close the
account or end the service to which those changes relate without charge (although you’ll still
have to pay any charges that accrued before you closed your account). If you don’t agree
to the changes to the Business Banking Terms and Conditions you’ll have to close all your
accounts and stop using any services.

The right to end your agreement and close an account without charge doesn’t apply to the
following accounts: Business Money Market Accounts, Fixed Deposits or Notice Deposits,
International Fixed Term Deposits, 31 Day Notice Account or Evergreen Notice Account.
For these accounts, the changes won’t take effect until your fixed deposit matures.

If you don’t accept any of the changes, please contact us before 1 September 2019. If we
haven’t heard from you by this date, we’ll assume you’ve accepted the changes and they’ll
happen automatically.
4

What’s changing? How?

How we refer to Going forward, ‘formal’ overdrafts will be called ‘arranged’ overdrafts and
overdrafts ‘informal’ overdrafts will be called ‘unarranged’ overdrafts.
Changes to Business Banking Terms and Conditions (‘BBTCs’)
How to contact us You can contact us using textphone at any time if you need to report your card or
PIN lost or stolen.
We’re making it clear that if you want to contact us using textphone for any other
reason, you’ll be able to do so from 8am to 10pm every day.
We’re also explaining that we may record and monitor your phone calls and the
phone number you’re calling from.
We’re clarifying that where statements are available in Business Internet Banking
we won’t change them and you’ll be able to download and print them.
What the Agreement We’re making it clear that certain parts of the BBTCs also apply to your access to
covers accounts through our HSBCnet E-Channels service.
Business Telephone The Business Telephone Banking terms and conditions are contained in the BBTCs.
Banking We’ve explained how to register and use Business Telephone Banking and what
primary and additional users can do when using this service.
If an individual who isn’t registered for Business Telephone Banking contacts
us asking to discuss your account, we won’t provide any information to them
until they pass our security checks. If a caller passes security checks, but isn’t a
registered user of Business Telephone Banking, we’ll only be able to discuss very
limited information about the account but will not be able to take instructions
for payments or amending details. If a caller isn’t a registered user of Business
Telephone Banking, but suspects your account has been compromised, we’ll still
provide assistance.
We’ve also confirmed that we won’t authorise any payments by signatories to
your accounts who aren’t registered for Business Telephone Banking. We’ll accept
applications for new products, but completing them may be restricted by your
mandate or our procedures.
Statements and If you think there are any unusual or incorrect transactions on your account, you
other information should tell us as soon as possible.
we’ll give you For most transactions, you’ll need to tell us within 13 months of the date of the
transaction or you won’t have a right to a refund.
We’re updating our terms to make it clear that if you’ve been tricked into sending
money to a fraudster there’s no time limit for reporting this to us.
Disclosing your We’re making it clear that if you (or anyone on your behalf) provide information to
information us about connected persons, you need to ensure you have a legitimate interest,
lawful purpose or the agreement of the relevant person and that they’ve been given
a copy of our Privacy Notice.
We’ve also clarified that we can disclose your information if it’s in our interests to
do so to protect our interests or reputation.
What happens if We’re making it clear that if you’re not using a savings account but you’re using
you stop using your other accounts with us, we won’t suspend the savings account unless you haven’t
account? used it for two years.
Cash payments We’re making it clear that if you pay cash into your account which isn’t in the
into your foreign same currency as your account, we’ll convert it into the currency of your account
currency account using the HSBC Exchange Rate. This is the rate we use to convert payments to and
from different currencies. It’s based on the foreign currency markets so changes
constantly and is also affected by how much currency is being exchanged and
whether we’re buying or selling it.
 5

What’s changing? How?

Cash payments into We’re clarifying that the maximum £20,000.00 note limit and the £250.00 coin
your account at the limit that applies when you deposit cash at a Post Office® branch applies to each
Post Office® individual deposit. Each Post Office® branch will confirm its actual limit when you
deposit cash.
Payments into your We’re making it clear that we’ll start to process a cheque the day you pay it
account by cheque into your account as long as it’s before the branch cut-off time. Otherwise, we’ll
process it on the next working day.
We’re also updating our terms to let you know that the branch cut-off time for
paying in cheques will be as displayed in branch.
If a cheque cannot be scanned for any reason, we’re making it clear that it may be
subject to delay in clearing.
Payments into your When you pay a foreign currency cheque into your account, we’ll convert the
account by foreign cheque amount into the currency of the account using the HSBC Exchange Rate.
currency cheque
How we decide We won’t make a payment out of your account if we believe it’s reasonable not
whether to make a to (e.g. it may cause us to breach a legal requirement).
payment from your We’re updating our terms to include some other reasons (e.g. if we’re prevented
account from doing so because of the HSBC Group carrying out financial crime risk
management activity, or if another person/company may have a claim over
the money).
When you ask us to make payments on a particular day, unless you’ve asked us to
make a BACS payment, we’ll check if you have enough money in your account to
make all of the payments. When we’re working out if you have enough money to
make a payment, we’ll include everything that’s due to come out of your account
that day (but won’t take account of automatic transfers into your account).
We’re also making it clearer that on the day you’ve asked for a payment to be
made, you’ll need to make sure you have enough money in your account by:
® 1.30pm for cheque payments;
® 3.30pm for all other types of payment.
If there isn’t, we may not be able to make the relevant payment(s).
Withdrawing cash We’re clarifying that you can withdraw cash using your Debit Card at any of our
from your account branches or Post Office® branches or by using a cash machine.
The details we need To help protect customers from bank transfer frauds, we’re making some changes
to make payments to the information that we ask for when you make a payment.
Currently, we only check that the account number and sort code you provide
matches the account you’re paying. We’re planning to change this in future and
may start asking you for the name of the account holder so we can also check it
matches the account you’re paying.
International In future, you’ll be able to instruct us to make an international payment from your
payments account using Business Internet Banking at any time. If you ask us to make a
payment as soon as possible, we’ll confirm the exchange rate that will apply to
the payment at the time of instruction. This rate will apply to the payment, even
if (because of cut-off times) it doesn’t go ahead until the next working day. This
change will be introduced on a phased basis and we’ll advise you when it will
apply to your account.
Please note there are still cut-off times for making the payment on the same
working day which means, depending on when you instruct us, the payment may
be made the next working day.
6

What’s changing? How?

Instructing us to We’re making it clear that you can instruct us to make payments on a future date
make future dated for the following payment methods:
payments ® Bill Payments;
® BACS;
® International and SEPA payments in the same currency as your account.
When you can If a SEPA core Direct Debit is due to come out of your account, you can ask us to
cancel or change cancel or change it up to 4.00pm on the working day before the payment is due to
payments (other be made.
than cheques) If you’re making an international payment (other than a Direct Debit or Standing
Order), you can ask us to cancel or change it up to 11.59pm on the working day
before the payment is due to be made.
For BACS payments, you can now do this up to 11.59pm four working days before
the payment is due to be made.
Direct Debits and We're explaining that we’ll cancel a Direct Debit or Standing Order if you haven't
Standing Orders used it for 13 months.
What happens if What does “tricked into sending money to a fraudster” mean?
you’ve been tricked It means that you:
into sending money ® intended to send money to someone but you were tricked into sending it to
to a fraudster on, or someone else; or
after, 28 May 2019?
® sent money to someone for what you thought was a genuine purpose but
which was actually fraudulent.
Just so you know, when we say “send money” here, we mean where you’ve asked
us to transfer money from your account to another account in the UK.
You’ll need to tell us as soon as possible if you’ve been tricked into sending money
to a fraudster on, or after, 28 May 2019. Applying industry standards, we’ll look
into this and let you know whether or not you’re entitled to a full or partial refund.
This will usually be no later than 15 working days after the day you told us, but may
take longer in exceptional circumstances. If you’re entitled to a refund, we’ll then
give you this without delay.
You won’t get a refund if, taking into account the circumstances when the
payment was made, we find you should have known you were sending money
to a fraudster.
Unarranged We’re confirming that Business Savings Accounts and International Business
overdrafts on Savings Accounts are not designed to provide unarranged overdrafts. However, if
Business Savings operational reasons mean we’re unable to prevent a charge or transaction which
Accounts and would cause you to go overdrawn, we’ll treat this as an unarranged overdraft and
International you’ll have to repay the overdrawn amount immediately on demand.
Business Savings
Accounts
How we can end We’re clarifying that we can end the agreement immediately (without notice)
this agreement, where we reasonably believe that continuing it could cause us or another HSBC
withdraw services Group Company to break any laws, regulations or other duties, requirements
and close your or obligations.
account(s) We’re making it clear that if your account is closed, we’ll take any card payments
that have been authorised but not yet charged to the account and apply any
charges and interest which haven’t yet been applied to your account before we pay
what’s left to you or to your account with another provider in the currency of your
account – although in certain circumstances, this may be paid in sterling regardless
of the currency of your account. If this happens, funds will be converted to sterling
at the HSBC Exchange Rate on the day of closure.
 7

What’s changing? How?

When we aren't We're confirming that we won't be responsible for any losses you may suffer
responsible for if we cannot perform our obligations as a result of financial crime risk
things that go management activity.
wrong
Changes to our Additional Conditions
Business Money We’re amending the Additional Conditions for these savings accounts to make
Manager and it clear that you must not go overdrawn on your account. If operational reasons
Community Savings mean we’re unable to prevent a charge or transaction which would cause you to
Account go overdrawn, we’ll treat this as an unarranged overdraft and you’ll have to repay
Business Reward the overdrawn amount immediately on demand.
Account
Business Deposit
Account
Business Money
Market Accounts
Client Accounts
Changes to Business Money Manager and Community Savings Accounts Additional Conditions
Debit Cards You’re no longer able to operate a Debit Card for these account types, so we’ve
removed the reference to this from the Additional Conditions.
Changes to Client Accounts Additional Conditions
Payment of interest You’ll still receive interest payments twice-yearly in June and December, but,
going forward, we won’t have to pay them to you on the third Friday in June and
December.
Payments out We're confirming that you can transfer money from your Client Deposit Account to
an overseas account with another provider.
Changes to Client Money Manager Account Additional Conditions
Payments in We’re clarifying that if you make any payments into or out of your undesignated
different currencies account in a different currency than the account, we’ll convert the amount into the
from your currency of the account before we add it to or deduct it from your balance.
undesignated
account
Changes to Business Internet Banking Additional Conditions
Primary and We’ve made it clearer what primary and secondary users can do when using
secondary users Business Internet Banking. For example, we’re making it clear that a secondary
user can appoint another secondary user with the same or fewer rights than they
have themselves. We’re also clarifying that this may be different to authorities
you gave under your banking mandate for the account(s) you’re accessing using
Business Internet Banking.
We’ve also confirmed that you can revoke your primary and secondary users’
access to Business Internet Banking at any time. We can also revoke your access
to Business Internet Banking if no users have logged on for more than 12 months.
Changes to our Business Price List
Small Business We’re amending some of the prices for these tariffs. The details are set out in
Tariff and Electronic pages 9-11 of this booklet.
Banking Tariff
8

What’s changing? How?

Automatic transfers We're confirming that a weekly sweep will cost £8.00 per month.
between sterling
accounts where
you want to keep a
specified balance on
accounts held in the
same name
Post Office® Change We’re going to start charging for providing change at Post Office® branches with
Giving effect from 1 September 2019. This won’t apply to clubs, societies and charities,
but for all other customers the charge will be 1.5% of the full amount of £100.00
or more. The charge will appear in your monthly pre-notification of charges.
Worldpay payments We’re confirming that making a Worldpay payment will cost £9.00 per payment.
Statements issued We no longer issue cheques or vouchers with statements, so we’ve removed the
with cheques or charges for this service from the Business Price List.
vouchers
Availability of We’re amending the Business Price List to include a hyperlink to a webpage
unarranged which makes clear the currencies in which unarranged overdrafts are available on
overdrafts on International Business accounts and which of our customers are able to have an
International unarranged overdraft.
Business Accounts
 9

Fixed Price Period, Small Business Tariff and

Electronic Banking Tariff Prices
For easy reference, only prices highlighted in pink below will change.

Fixed Price Period Small Business Tariff Electronic Banking Tariff

Current Effective from Current Effective from Current Effective from
1 September 1 September 1 September
20191 2019 2019
Monthly Account Fee
Account £5.50 per £6.50 per £5.50 per £6.50 per £5.50 per £6.50 per
Maintenance Fee month month month month month month
Payments into and out of the account
Automated FREE FREE 19p per 19p per FREE FREE
Credits credit credit
Business Internet FREE FREE 23p per 23p per FREE FREE
Banking BACS payment payment
Payment
Cheques Paid FREE FREE 68p per 80p per 80p per 90p per
cheque cheque cheque cheque
Debit Card FREE FREE 25p per 25p per FREE FREE
debit debit
Direct Debit FREE FREE 35p per 35p per FREE FREE
paid/unpaid debit/credit debit/credit
Internal Transfer FREE FREE FREE FREE FREE FREE
Other credits FREE FREE 19p per 19p per FREE FREE
credit credit
Other debits FREE FREE 35p per 35p per FREE FREE
debit debit
Standing Order FREE FREE 58p per 40p per FREE FREE
debit debit
Bill Payments
Bill Payment FREE FREE 23p per 40p per FREE FREE
Internet payment payment
Bill Payment FREE FREE 23p per 40p per FREE FREE
Telephone payment payment
Bill Payment FREE FREE £3 per £8 per £3 per £8 per
Non-automated payment payment payment payment
Telephone
Bill Payment FREE FREE £5 per £10 per £5 per £10 per
Branch or Postal payment payment payment payment
10

Fixed Price Period Small Business Tariff Electronic Banking Tariff

Current Effective from Current Effective from Current Effective from
1 September 1 September 1 September
20191 2019 2019
Branch Transactions
Branch Credits FREE FREE 80p per 90p per 90p per £1 per
credit credit credit credit
Branch Cash In Up to Up to 0.60% of 0.70% of 1% of 1.10% of
£3,000 £3,000 FREE the value the value the value the value
FREE thereafter deposited deposited deposited2 deposited2
thereafter 0.50% of
0.50% of the value
the value deposited
deposited
Branch Cheques FREE FREE 30p per 40p per 40p per 50p per
Collected cheque cheque cheque cheque
Branch Counter FREE FREE 68p per 70p per 90p per £1 per
Withdrawal withdrawal withdrawal withdrawal withdrawal
Branch Cash Out FREE FREE 0.75% of 0.85% of 1% of 1.10% of
the value the value the value the value
withdrawn withdrawn withdrawn2 withdrawn2
Cash Machine Transactions
Cash Machine FREE FREE 25p per 25p per FREE FREE
Withdrawal withdrawal3 withdrawal3
Cash Machine FREE FREE 0.45% of 0.45% of 0.60% of 0.60% of
Cash Out the value the value the value the value
withdrawn4 withdrawn4 withdrawn4 withdrawn4
Post Office® Transactions
Post Office® FREE FREE 25p per 25p per 25p per 25p per
counter credits credit credit credit credit
Post Office® Up to Up to 0.60% of 0.70% of 1% of 1.10% of
counter cash in £3,000 £3,000 FREE the value the value the value the value
FREE thereafter deposited deposited deposited2 deposited2
thereafter 0.50% of
0.50% of the value
the value deposited
deposited
Post Office® FREE FREE 25p per 25p per 25p per 25p per
counter withdrawal withdrawal withdrawal withdrawal
withdrawal
Post Office® FREE FREE 0.75% of 0.85% of 1% of 1.10% of
cash out the value the value the value the value
withdrawn withdrawn withdrawn2 withdrawn2
Post Office® FREE FREE 80p per 90p per 90p per £1 per credit
counter cheque credit credit credit
credit
Post Office® FREE FREE 30p per 40p per 40p per 50p per
counter cheques cheque cheque cheque cheque
collected
 11

Note:
1. If you’re in your free banking or fixed-price period before 1 September 2019, this change won’t apply to you.
2. This charge applies as these services aren’t part of our standard Electronic Banking Tariff service.
3. Some self-service machine operators may charge a fee in addition to the fees we charge for use of the
machine. Our fees apply even if a notice on the self-service machine states that cash withdrawals are free.
4. This only applies to UK transactions. Some self-service machine operators may charge a fee in addition to
the fees we charge for the use of the machine. Our fees apply even if a notice on the self-service machine
states that cash withdrawals are free.
About HSBC UK
HSBC UK Bank plc. Registered in England and Wales (company number: 9928412).
Registered Office: 1 Centenary Square, Birmingham B1 1HQ.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority (Financial Services Register number: 765112).

hsbc.co.uk
Issued by HSBC UK Bank plc
Customer information: PO Box 6201, Coventry CV3 9HW

HS405 HBUK NoV 05/19 ©HSBC Group plc 2019. All Rights Reserved.