Name of Enterprise:

Address:
General anager:
Contact Details:
Telephone Number:
ebsite Address:
Address:
DIMENSIONS MY SCORE

* Applicable to Apartment Hotels only

A third party auditor hired by the shall conduct an actual assessment of your
enterprise to determine your property s classification.

COMMENTS: ___________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

v
EXPLANATORY NOTES

INTRODUCING THE FIVE STAR GRADING SYSTEM

FOR ACCOMMODATION ENTERPRISES

There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.

A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.

Star Grading Total Score (Hotel, Resort, Apartel)

1 star 251 400 points
2 star 401 550 points
3 star 551 700 points
4 star 701 850 points
5 star 851 1000 points

The criteria are divided into seven (7) dimensions that are common to the above-
mentioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:

Business Area Hotel Resort Apartel

Arrival & Departure 10% 10% 8%
Public Areas 10% 10% 7%
Bedrooms 30% 30% 30%
Bathrooms 15% 15% 15%
Food & Beverage 15% 15% n/a
Lounge Area * n/a n/a 15%
Kitchen Area * n/a n/a 10%
Amenities 10% 10% 5%
Business Practices 10% 10% 10%
Total 100% 100% 100%
Each dimension consists of a number of indicators which describe either the
existence or availability, quality and condition of the facility as well as the service.
Every indicator is allotted points. A maximum of 177 indicators are evaluated.
Quality judgment is used to determine whether a facility or service is either
Unacceptable, Acceptable, Good, Very Good, Excellent or Outstanding.

Mandatory and minimum requirements have also been established both for entry
into the grading scheme and at the different star levels.

Mandatory requirements, marked M shall refer to those requirements that are

prescribed by existing laws, without which, no accreditation shall be issued to the
enterprise until such time that it rectifies said deficiencies.

On the other hand, minimum requirements, marked m shall refer to those

requirements which are minimum to a certain classification, without which the
establishment will not be awarded such classification but instead be downgraded
to a lower classification, regardless of the total points accumulated.