Office24by7 PPT - Orginal.

Office24by7
360-Degree
Office Automation
Intelligently designed to ease the

business processes.
About Office24by7
• Office24by7 is a part of Striker Soft Solutions Pvt.

Ltd., a reputed Hyderabad based Cloud Telephony
Services company with the presence across all the
major cities.
• Our Office Automation Solutions consists of a

business-centric technology product suite with Office24by7 is a unique assembly of
innovative features. office automation solutions and services
with an intelligent CRM and business
process management tool at its core.
• We customize Communication, Sales, and Marketing
Automation services in 360-degrees to offer With Office 24by7, you can simplify,
comprehensive solutions to solve the ’pain points’ of automate, and manage important
your business to grow. business functions like Communication,
Sales, and Marketing.
• In the last 9 years, we have successfully provided
communication solutions to over 4000 clients.
© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Office24by7 Vision and Values
Vision:
To offer innovative automation solutions by implementing AI
tools to accelerate transformation to a Smarter Future.
Mission:
To provide best of the automation tools to empower the
organizations in streamlining their operations across
communication, marketing, sales, and support to deliver
enhanced customer experience.
Values:
• Build trust with exemplary discipline.
• Strive to build valued-relations.
• Foster a culture of Excellence.
• Tailor innovation to ease routine office works.

Office24by7 at a Glance
71% 105 4000+
2900
62%
1500
47%
60
35 800
38%
13
25%
5 200
2018
2016
2012
2014
2018
2018
2016
2010
2016
2012
2014
2014
2010
Financial 2010
Team Clients

Recognition and Awards
Recognized as one of the fastest 50 growing

Technology company by Deloitte

Advantage 360-degree office automation solutions
CHANGED CONSUMER NEEDS IDENTIFIED 360-DEGREE OFFICE AUTOMATION SOLUTIONS

• 80% consumers prefer personalized attention. • Ensures a personalized customer services delivery.
• 75% consumers expect businesses to reach them at the • Enables to reach out the customers at the right time over
right time on the right channel. multiple channels, leading to better engagement.
• 60% consumers look to associate with organization • Automation revolutionizes the work flow, monitoring and
which provide analytical insights. report generation with the analytical insights.
• 70% consumers believe efficiently organized businesses • Automation maximizes internal productivity, reduces cost, and
deliver topnotch products at most competitive prices. increases efficiency and ROI resulting business enhancement.
• 56% consumers do repeat business with companies that • It helps in capturing customer and product feedback accurately
consistently introduce new products and services based to tailor your products, services and to create a brand identity,
on customer needs and new technology. besides forging lasting relations.

Office24by7 Automation Product Suite
Communication Automation Marketing Automation Sales Automation

• Smart IVR • Smart Tracker • Smart Force
• Smart Telephony • Smart Builder • Smart App
• Smart Click • Smart SMS
• Smart Call • Smart Email
• Smart Number • Smart Announcement
• Smart Conference • Smart Drip

Communication Automation
• Upgrade your business communication system with Cloud

Telephony and On-premise Call Center solutions.
• Streamline and take charge of your business

communication to drive the sales and boost the brand
image.
• Simple, flexible, and cost-effective communication tool will

empower your business to track & manage all calls in a
simple yet most effective systematic process.
SERVICES: Smart IVR | Smart Telephony | Smart Click | Smart Call | Smart Number | Smart Conference

Communication
Smart IVR Automation
Configure your own multi-level IVR flow with drag-and-

drop and add intelligent call routing methods to manage
all your incoming calls to deliver top class customer
experience.
• Setup Virtual Number of your choice

• Design incoming call flow as required
• Route calls based on branch, office hours, agent
availability or skills
• Map unlimited departments and numbers
• Get comprehensive call reports
• Complete agent performance analytics
• No infrastructure required
• Instant Activation

Communication
Smart Telephony Automation
Streamline entire business communications with one

business number to modernize the inbound and outbound
call flow. Create a call center on cloud and make, receive
and track unlimited calls on a single platform easily.
• One Number for inbound and outbound calls

• Multi-level IVR flow is configurable for incoming calls
• Advanced Dialer for outbound calls
• Customized call distribution based on skill, time and
availability
• Robust Agent CTI (Computer Telephony Integration)
• Easy to take post-call survey
• Easy to integrate with the third-party CRMs
• Available on Cloud and On-premises
• Easy to setup

Communication
Smart Click Automation
Smart click enables customers to call you directly from your

website or App. Make it easy for customers to reach you
instantly and engage every lead in the best possible way to
nurture leads to convert in no time.
• Set up a Click-to-Call widget strategically on your site

• Easy for clients to reach you directly
• Integrate with Website & Mobile App
• APIs enable call triggering form anywhere

Communication
Smart Call Automation
Acquire high quality leads instantly and track campaign

performance accurately. Know what customers want instantly
and increase leads significantly with the Missed Call services.
• Acquire the most qualified leads

• Speedy acquisition of customers
• Auto disconnect after one ring
• Track the ROI of campaigns
• Tap the vast offline market to grow
• Best for conducting polls and surveys
• Track performance of each channel ROI with a number

Communication
Smart Number Automation
Virtual Number helps to route all incoming calls to the right

destination. Route calls to the right team and convert more
leads.
• Make it easy for customers to connect to you

• Number can be Landline, Mobile or Toll-Free
• Measure the lead quality and prioritize
• Create your own call flow with the IVR
• Call forwarding to never to miss a call
• Better calling experience to customers
• Detailed analytics to boost agent performance

Communication
Smart Conference Automation
Discuss sales strategies, undertake sales negotiations and

resolve the issues comfortably irrespective of the location
with the Smart Conference. Collaborate with different
teams across multiple locations easily on a single screen.
• Unique ID for each conference

• Start/Stop Conference
• Participant Name Recording
• Roll Call / Attendance
• Audio Recorded files
• Entry/Exit Tones
• Mute/Unmute/Hold/Hand Raise
• Q & A Sessions

Why Communication Automation
With Office24by7 Communication Automation, you can
Automate Track Increase Decrease
• Inbound/Outbound • Sales and Revenue

Communication • Agent Tracking • Miscommunication
• Retention • Human
• Caller Profile • Customer Tracking
Generation • Customer Intervention
• Lead Tracking Happiness
• Agents’ • Infrastructure
• ROI Tracking • Employee
Performance & Live
Productivity • Manpower
Operations View • Product Feedback
• Accuracy • Cost
• Customer Feedback • Call Tracking
• Security • Downtime

Communication Automation at a glance
Smart Conference Smart Number
Smart IVR

Marketing Automation
• Design innovative, personalized campaigns and nurture the leads

over multiple communication channels with the marketing
automation
• Track the visitor details, measure the lead quality and create
personalized campaigns with the ready-to-use templates
• Design and auto set the campaign flow based on the user response
• Perfect tool to validate the ROI of any digital or non-digital, Television,

Outdoor Media and Electronic Media promotion activities from one
place
SERVICES: Smart Tracker | Smart Builder | Smart Email | Smart SMS | Smart Announcements | Smart Drip

Marketing
Smart Tracker Automation
Track the leads, campaign ROI across the channels to

nurture and convert easily.
• Capture the leads from online and offline channels
• Track the lead details with responsive landing pages

and conversion forms
• Gain lead behavior insights and deliver personalized

digital ads and email responses
• Get comprehensive lead analytics of sources and

campaigns
• Track ROI across the channels and measure the

campaign efficiency

Marketing
Smart Builder Automation
Create landing pages from the ready-to-use templates and

convert visitors into leads
• Select templates, edit and customize to make it to suit

your message
• Add buttons and social media icons to promote brand

identity
• Codes get auto-written to make the pages live right

away
• Create customized Sign-up forms to track visitor

details
• Pop-ups for pursuing the lead with right sales pitches

Marketing
Smart Email Automation
Engage leads with the personalized Email messages and

convert easily
• Custom design the Email with a personalized message
• Convey your message as creatively as possible

• Create emails with correct call to action response
• Design automated Email flow for different responses
• Automate routine email flow for greater accuracy
• Organize leads into groups and send group emails

Marketing
Smart SMS Automation
Automate sending bulk promotional and transactional SMS

form one solution
• Send Bulk SMS with one click form custom designed App
• Send National and International bulk SMS
• Integrate your Excel contacts with easy plug-in
• Send Bulk SMS by SMPP gateway without an App
• Powerful APIs to generate short URL
• Multi-operator services for guaranteed delivery
• Retry mechanism to SMS delivery to switched-off mobile
• 100% White Label and business-friendly

Marketing
Smart Announcement Automation
Reach a large number of people instantly with the

pre-recorded voice calls and get feedback easily
• Bulk Voice calls

• Bulk IVR Calls
• Bulk Voice Calls +SMS with a short URL
• Automated SMS with IVR Calls

Marketing
Smart Drip Automation
Nurture leads with automated multi-action and

multi-channel personalized campaigns
• Process and segregate leads into cohesive groups

• Deliver personalized campaigns as a conversation
• Customize and Automate the campaign flow
• A/B testing to measure the best campaigns
• Ensure higher ROI on all campaigns

Marketing
Why Marketing Automation Automation
With Office24by7 Marketing Manager, you can
• Marketing
• Agent Tracking Qualified Leads
• Lead Distribution • Miscommunication
and Identification • Customer Behavior • Conversions
• Marketing
Tracking • Upsells and Cross- • Acquisition Costs
Processes • Lead Tracking Sells • Manpower
Automation • Customer
• ROI Tracking • Human Intervention
• Lead Nurturing Satisfaction and
• Product Feedback Retention
• Brand Advocacy

Marketing
Marketing Automation at a glance Automation
Smart Drip
Smart Builder
Smart Tracker

Sales Automation
• Automate entire sales operations to amplify the

productivity of sales team
• Improve the sales velocity to close more deals in
short time
• Reach out to the lead instantly on a multi-channel
communications to sell more
• Manage office, field, and distributed sales teams
easily from anywhere
• Intelligently design an action plan and to do more
sales
S E R V I C E S : Smart Force | Smart App

Sales
Smart Force Automation
Powerful Sales CRM Tool to automate the sales operation.

Transform your sales team into ‘Smart Force’ to convert
more leads in a shorter sales cycle
• Create innovative, informed and growth-driven sales

campaigns
• Process the leads and identify the quality leads
• Segregate and custom distribute leads to the right team
• Nurture prospects with a multi-channel driven multi-
action campaigns
• Identify the hot leads with lead scores based on chosen
criteria
• Customize the dashboard as desired with drag and drop

Sales
Smart App Automation
Perform all the Sales operations on the go with the

Mobile CRM. With the intelligent sales CRM App, you can
plan a day, schedule meetings, track the field team real-
time and run entire sales operations from anywhere
• Track and record calls for devising better strategies

• Give real-time updates to the team about changing
the lead status
• Provide your team with smart tools when they are on
the field
• Geo-track the team on the field and direct to the lead
instantly
• Draw intelligent and informed marketing strategies
for higher conversion

Sales
Why Sales Automation Automation
With Office24by7 Sales Manager, you can
• Sales Qualified
Leads, Velocity, • Costs
• Prospect Tracking • Customer Intent
and Identification • Conversions • Sales Cycle
• Sales Pipeline • Upsells and Cross- • Conversion Time
• Lead Scoring and
Quality • Agents’ Sells • Manpower
Performance
• Agents’ Tracking • Retentions • Human Intervention
• Agents’ Productivity

Sales Automation at a glance
Smart App
Smart Force

Our Few Prestigious Clients…

THANK YOU
We are extremely confident of making a
difference to your business and looking forward
to a strong mutually beneficial association.
+91 7680847711 support@office24by7.com
Corporate Office Branch Office

# 1st Floor, Boss Towers, # No. 7, 4th Floor, 80 Feet Road
Patrika Nagar, Hi-Tech City Above Federal Bank, Koramangala
w w w.offi c e24b y7.c om Madhapur, Hyderabad - 500081 7th Block, Bengaluru - 560 095

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Office24by7

Intelligently designed to ease the

• Office24by7 is a part of Striker Soft Solutions Pvt.

• Our Office Automation Solutions consists of a

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

71% 105 4000+

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Recognized as one of the fastest 50 growing

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

CHANGED CONSUMER NEEDS IDENTIFIED 360-DEGREE OFFICE AUTOMATION SOLUTIONS

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Communication Automation Marketing Automation Sales Automation

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

• Upgrade your business communication system with Cloud

• Streamline and take charge of your business

• Simple, flexible, and cost-effective communication tool will

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Configure your own multi-level IVR flow with drag-and-

• Setup Virtual Number of your choice

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Streamline entire business communications with one

• One Number for inbound and outbound calls

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Smart click enables customers to call you directly from your

• Set up a Click-to-Call widget strategically on your site

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Acquire high quality leads instantly and track campaign

• Acquire the most qualified leads

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Virtual Number helps to route all incoming calls to the right

• Make it easy for customers to connect to you

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Discuss sales strategies, undertake sales negotiations and

• Unique ID for each conference

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

With Office24by7 Communication Automation, you can

Automate Track Increase Decrease

• Inbound/Outbound • Sales and Revenue

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

• Design innovative, personalized campaigns and nurture the leads

• Perfect tool to validate the ROI of any digital or non-digital, Television,

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Track the leads, campaign ROI across the channels to

• Capture the leads from online and offline channels

• Track the lead details with responsive landing pages

• Gain lead behavior insights and deliver personalized

• Get comprehensive lead analytics of sources and

• Track ROI across the channels and measure the

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Create landing pages from the ready-to-use templates and

• Select templates, edit and customize to make it to suit

• Add buttons and social media icons to promote brand

• Codes get auto-written to make the pages live right

• Create customized Sign-up forms to track visitor

• Pop-ups for pursuing the lead with right sales pitches

© Striker Soft Solutions Pvt. Ltd. All Rights Reserved

Engage leads with the personalized Email messages and

• Custom design the Email with a personalized message

• Convey your message as creatively as possible

• Design automated Email flow for different responses

• Automate routine email flow for greater accuracy