Survey Questionnaire

Good day!
The researcher is currently conducting a study entitled “An Assessment on Revenue
Collection in San Juan City: Basis for Enhancement of Public Goods and Services” for the partial
fulfillment requirement for Master Degree in Public Administration of the Polytechnic University of
the Philippines.
The information hereby obtained is solely for academic reasons and all your responses
will remain confidential. I am hoping for your cooperation.
Thank you!
-The Researcher
Part I. Public Goods and Services Offered by San Juan City Government from the Local
Revenue Collected
Directions: Read all items below per services provided by the Local Government and check the
number on the right side that you think is the area of public goods and services that taxes you
pay are used for.

1. Health Services
1.1 Primary Health Care
1.2 Maternal Health Care
1.3 Child Health Care
1.4 Medicines
1.5 Medical Supplies and Equipment
1.6 Nutrition Services
Others: Please Specify
2. Social Welfare Services
2.1 Projects for Women
2.2 Projects for Children
2.3 Projects for Elderly or Senior Citizen
2.4 Projects for Persons with Disability
2.5 Rehabilitation for Beggars and Street
Children
2.6 Rehabilitation for Juvenile
Delinquents
2.7 Rehabilitation for Victims of Drug
Abuse
 2.8 Family Planning
Others: Please Specify
3. Information Services
3.1. Job Placement Information
3.2. Public Library
Others: Please Specify
4. Public Infrastructures
and other facilities
4.1 Roads
4.2 Bridges
4.3 School Buildings
4.4 Health Clinics
4.5 Drainage and Sewage
4.6 Traffic Signals
4.7 Road Signals
4.8 Public Parks
4.9 Public Cemetery
4.10 Cultural Centers
4.11 Waiting sheds
Others: Please Specify
5. Local Enterprises
5.1 Public Markets
5.2 Slaughterhouse
5.3 Livelihood
5.4 Investment support services
Others: Please Specify
6. Tourism
6.1 Tourism Facilities
6.2 Tourist Attractions
Others: Please Specify
7. Peace and Order
7.1 Police Stations
7.2 Fire Stations
 7.3 CCTV Cameras
7.4 Patrol groups
Others: Please Specify
8. Environment
8.1 Pollution Control
8.2 Solid Waste Management
8.3 Street sweepers
Others: Please Specify
9. Education
9.1 Day Care Centers
9.2 Scholarships
9.3 School Supplies
Others: Please Specify
10. Disaster Risk
Reduction
10.1 Relief Operations
10.2 Flood Control
10.3 First Aid and Emergency Response
Trainings
10.4 Disasters Risk and Reductions
Seminars
Others: Please Specify
11. Information
Communication and
Technology
11.1 Upgrading and modernization of
government services
11.2 Industrial Researches
11.3 Government Websites
Others: Please Specify
Part II. Assessment of the Revenue Collection in San Juan City
Direction: Evaluate the following statements by putting a tick mark inside the box of your
corresponding answers. (4- Strongly Agree; 3-Agree; 2- Disagree; 1-Strongly Disagree)
Accessibility 4 3 2 1
The revenue collection offices are easy to reach.
Staff are friendly and approachable for concerns.
There are available desk information officers.
Available working areas for document preparations
are provided for better access to services
There are telephone lines for inquiries and other
concerns.
Information and answers are ready for access for
inquiring public over the phone, and on personal
basis.
There is access to sufficient number of staff and/or
windows for transactions.
Information materials and other communication
materials were provided for free.
Information and services are provided in the local
government website

Transparency 4 3 2 1
Procedures and rules are posted and provided to
taxpayers.
Fees and computation of tax to pay are provided and
well facilitated for further questions.
Correct tax assessment is shown and validated by
the taxpayer.
Receipts of payment of tax and the corresponding
amount is provided with the right amount paid.
IDs of staff and officers are worn all the time during
transactions.
Sufficient explanations are provided for better
understanding of the complainants.
Total tax revenues is posted in the local government
city hall
All tax information are available in the local
government website

Management 4 3 2 1
Enough number of staff and collection officers
The staff and collection officers clearly explained the
rules and regulations regarding the payment of taxes
There is a fair treatment of taxpayers by the treasury
staff.
Staff and collection officers have positive attitude in
doing their work
Staff and collection officers are reliable
There are clear revenue collection policies
There are enough policies and programs to inform
the public in terms of paying their taxes.
These policies and programs are effective
Revenue collection is done based on rules and
procedures.
There are existing procedures and guidelines on
revenue collection.
Responses and answers to customer complaints and
inquiries are provided on time
The tax payment process happens consistently and
accordingly.
There is possibility of graft and corruption.
Practices in the tax payment are compliant to the
rules and regulations.
Part III. Difficulties and Factors Affecting the Level of Compliance of Taxpayers in the City
Government of San Juan
Direction: Kindly check in the right side of the following factors which affect the difficulties of level
of compliance of taxpayers in the city government of San Juan.
1. Economic Factors
1.1 Poor Tax Audit
1.2 Perceptions in Government
Spending
2. Institutional Factors
2.1 Inefficiency of the local government
2.2 Poor expenditure of collected taxes
2.3 Poor enforcement in the collection of
taxes
3. Social Factors
3.1 Perception in inequality of tax
collection
3.2 Changes in government policies
3.3 Influence of referent groups (families
and friends)
4. Individual Factors
4.1 Personal financial constraints
4.2 Lack of awareness in offenses and
penalties
4.3 Lack of knowledge in tax
4.4 Weak enforcement to pay
4.5 Tax evasion practices

Others: Please Specify

Part V. Recommendations to Improve Over-all Revenue Collection Efficiency

1. What is/are your recommendation/s to improve the over-all revenue collection efficiency?