PERSPECTIVE MANAGEMENT

TOPIC : MANAGEMENT IN INFOSYS

M.M.S (VIT 2015-16)
INFOSYS : AN OVERVIEW

• Infosys is established by N. R. Narayana Murthy and six

engineers in Pune, India, with an initial capital of US$ 250
• End-to-end IT solutions provider
• One of the most profitable software services providers in the
world
• Publicly traded in India since 1993
• Fifth most valuable company in India
• Listed on NASDAQ since
March 1999
• Present market cap at US$ 38.89B for Nov. 13, 2015
 SERVICES
• Aerospace and Automotive
• Banking and Capital Markets
• Communication Service Providers
• Energy and Utilities
• Healthcare
• Insurance
• Life Sciences
• Manufacturing
• Media and Entertainment
• Retail and Consumer Packaged Goods
• Services
• Transportation and Services
WORLD-CLASS QUALITY PROCESSES

• CMM Level 5 Focus on defect prevention, technology insertion

and process changes to improve quality and productivity

 Reduction in cycle time and defects for six cross

Six Sigma functional processes
 Orders Through Remittance (OTR)
 Visa processing
 US Payroll

 Cross functional teams to address improvement areas in

Baldrige strategic management functions
 Leadership Development, Customer Relationship
Management, Human Resource Management,
Information Systems and Process Management
 COMPANY JOURNEY

• Infosys
Only Indian acquired
company to • Listed
on the Skava
win the • Infosys
NYSE
Rated as the Global Infosys acquired
market
Annual Best MAKE (Most selecte Panaya
• Forbes
Revenues Employer in Admired d as a Inc.
ranks
of US$100 India and Knowledge membe • Infosys
Bagged among
M & CMM India’s most Enterprises) r of The announc
its first Successfull world's
Level 5 respected award Global es USD
Infosys First major y Dow
most
Certificati Company innovativ 250
Technologi international order completed
on e million
es Limited office in from its IPO ‘Innovate
was started • Infosys
California, Reebok in India
as ‘Data among
US top 25 Fund’ to
Basics support
Corp’ in Caring
for Indian
Climate start-ups
Initiative

198 1987 1988 1993 1999 2002 2006 2009 2012 2015
1
MANAGEMENT IN INFOSYS

Planning
 Vision & Mission
• Vision is to be a globally respected corporation that provides
best-of-breed business solutions, leveraging technology,
delivered by best-in-class people
• Mission Statement is to achieve their objectives in an
environment of fairness, honesty, and courtesy towards their
clients, employees, vendors and society at large
 ORGANIZATION STRUCTURE : DIVISIONAL
(ORGANIZING)
DEPARTMENTS IN INFOSYS : (MAIN)

HIGHER MANAGEMENT MID - MANAGEMENT SOFTWARE ENGINEERS

Executives Managers Software Engineers

Responsible for Determine specific

analyzing the big tactics for reaching Developers who work
picture (employees, organizational objectives on
profits, spending, set by top management.
etc.) Embedded Services,
They need to get
Bring in as much summarized weekly or Media Services, IPTV
profit as possible monthly information and Telematic Services
without horizontally
TRAINING
TRAINING

FRESHER`S JOB EXPERIENCED

On the job
Induction/orientation training
training

Corrective training
Refresher’s training

Role play training Promotional training

Internship training Redial training

 TRAINING – THE PROCESS
Training needs &
analysis

Development training
objectives

Review Available
Measure training training methods
Result

Implementation Design or select

Training Programs training methods

Design training
Evaluation Approach
 VALUES - CLIFE

Client value: To surpass client expectations

consistently
Leadership by example: To set standards in our business and transactions, and be an exemplar for the industry and ourselves

Integrity and transparency: To be ethical, sincere, and open in all our transactions

Fairness: To be objective and transaction-oriented, and thereby earn trust and respect

Excellence: To strive relentlessly, constantly improve ourselves, our teams, and our services and products to become the best
WORK CULTURE
 PILLARS OF INFOSYS

•Best global ethics •International •Infosys established the

CORPORATE GOVERNANCE
BUSINESS ETHICS

CORPORATE SOCIAL RESPONSIBILITY

practices benchmark standards Infosys Foundation
of corporate •Infosys also instituted
•First Indian public governance. Infosys Fellowship
companies to adopt •High CG star grade by Program
voluntarily the US rating agency CLSA.
GAAP •Effective
Communication
•Transparent Annual
Reports
CSR ROLES
• Infosys Fellowship Program.
• Rural Reach program.
• Catch Them Young.
• Train the Trainer.
CHALLENGES :
STRATEGIES :
GENERIC GRAND STRATEGY DEVELOPMENT
• LOW COST – opened • MARKET • Voice of Consumer
STRATEGY STRATEGY
office in Czech, PENETRATION- USA
Mauritius , Poland, & EUROPE • Voice of Caution
Philippines
• PRODUCTS – BFSI , • Voice of Customer
• Invested in BPO, KPO ,
Developing Centers Manufacturing ,
Retail • Voice of Reason

• Improved Quality -
CMM Level 5i • MARKET
DEVELOPMENT -
• LOW COST global focus is on
delivery model reusability, reusing
the knowledge on the
database systems
COMPETITO
RS
 PROFIT ROUTE : 2016
• Infosys clocks Rs. 3,398 Cr net profit; Vishal Sikka says ‘will work
hard to buck difficult Q3 trend”
• * Revenue guidance FY16 at Rs. 10-12% in constant currency terms
* Announces dividend of Rs. 10/share
* Infosys lowers FY16 revenue guidance
* Board approves 2015 incentive compensation plan
* Board approves issuance of maximum 2% outstanding shares
* Five large deals of over $983 million signed in Q2 FY16
* Attrition rate up at 19.9% vs 19.2% (QoQ)
* Top 25 accounts grew 7.9% in constant currency terms
* 38 projects went live in Q2
* 82 clients were added in Q2; total number of clients more than a
1,000
SUCCESS STORY -
 Second largest IT exporter in India with around 1.5 lakh employees

 Low Attrition rate

 11 % while industry average is 22%

 Best known HR practices in the Industry

 One of the most ethical companies in the Industry

 The most preferred company to work for in India

• Prominently covered in Business Week, New York Times and Wall Street Journal
• Most admired company in India - poll by India’s largest business daily, The Economic
Times
• Infosys figures in Forbes
“20 for 2000”
• First recipient of the UTI award for corporate governance - chosen from over 7500 listed
companies in India
THANK YOU !!!

• Visit at www.infy.com