Questioner

PART – I [General]

1. What Broadband Service you use?

(a) Airtel (b) BSNL (c) Both (d) Others

2. How much time you spend on Internet daily?

(a) 1 to 5 Hrs (b) 5 to 10 Hrs (c) 10 to 15 hrs (d) 15 to 24 Hrs

3. What is the bandwidth of your Internet?

(a) 64kbps (b) 128 kbps (c) 256kbps (d) < 256kbps

PART – II [Service Aspects]

4. How you rate the reliability of your broadband services?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

5. How you rate your broadband speed?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

6. How you rate the discounts of your broadband connection?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

7. How you rate the device(s) provided by the company?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

8. Do you satisfied by the tariff plan offered by the company to you?

(a) Yes (b) No

Part – III [SUPPORT]

9. What do you thing about the friendliness of the Support Executive?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor
10. What do you think about the Professionalism of the company executive?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

11. What do you think about the quality of Information provided by the support executive?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

12. How do you rate the overall rating of broadband service?

(a) Excellent (b) V.Good (c) Good (d) Fair

(e) Poor

Thanks