BASIC COMPETENCIES for 21st Century Skills

1. COMMUNICATION
Competency which covers knowledge, skills and attitudes required when responding, participating, leading,
utilizing, managing and sustaining effective communication.
NC Level Competency Number of Hours
1 RECEIVE AND RESPOND TO WORKPLACE 8
COMMUNICATION
2 PARTICIPATE IN WORKPLACE COMMUNICATION 8
3 LEAD WORKPLACE COMMUNICATION 8
4 UTILIZE SPECIALIZED COMMUNICATION SKILLS 8

2. COLLABORATION AND TEAMWORK

Competency which covers knowledge, skills and attitudes required when working with others and teams,
leading, developing and managing teams.
NC Level Competency Number of Hours
1 WORK WITH OTHERS 8
2 WORK IN TEAMS 8
3 LEAD SMALL TEAMS 8
4 DEVELOP TEAMS 8

3. CRITICAL THINKING AND PROBLEM SOLVING

Competency which covers knowledge, skills and attitudes required when solving issues and concerns in the
workplace; applying higher order thinking skills and metacognition.

NC Level Competency Number of Hours

1 SOLVE/ADDRESS ROUTINE PROBLEMS 8
2 SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS 8
3 APPLY CRITICAL THINKING AND PROBLEM SOLVING TECHNIQUES IN 8
THE WORKPLACE
4 DEVELOP HIGHER ORDER THINKING PROCESSES AND APPLY 8
TECHNIQUES IN THE WORKPLACE

4. ENTREPRENEURSHIP
NC Level Competency Number of Hours
3 DEVELOP AND APPLY SMALL-BUSINESS SKILLS 24
4 SUSTAIN AND EXPAND ONE’S ENTREPRENEURIAL SKILLS 24
5 DEVELOP AND SUSTAIN A HIGH-PERFORMING ENTERPRISE 24

5. ENVIRONMENT LITERACY
Competency which covers knowledge, skills and attitudes required when exercising, evaluating,
developing/enhancing, managing and sustaining effective sustainable development procedures

NC Level Competency Number of Hours

1 SOLVE/ADDRESS ROUTINE PROBLEMS 8
2 SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS 8
3 APPLY CRITICAL THINKING AND PROBLEM SOLVING TECHNIQUES IN 8
THE WORKPLACE
4 DEVELOP HIGHER ORDER THINKING PROCESSES AND APPLY 8
TECHNIQUES IN THE WORKPLACE

6. INFORMATION TECHNOLOGY
Competency which covers knowledge, skills and attitudes required when accessing, presenting, using,
managing/evaluating and developing information systems and processes

NC Level Competency Number of Hours

2 ACCESS INFORMATION 8
 3 PRESENT APPROPRIATELY 8
4 USE INFORMATION CREATIVELY AND CRITICALLY 8
5 DEVELOP SYSTEMS IN MANAGING AND MAINTAINING 8
INFORMATION

7. LEARNING AND INNOVATION

Competency which covers knowledge, skills and attitudes required when managing workplace learning &
innovation through constructive feedback, continuous improvement and presenting ideas appropriately

NC Level Competency Number of Hours

1 SUPPORT INNOVATION 8
2 CONTRIBUTE TO WORKPLACE INNOVATION 8
3 DISCUSS PROBLEMS IN THE USE OF INNOVATION IN A 8
CONSTRUCTIVE WAY
4 MANAGE INNOVATION AND CONTINOUS IMPROVEMENT 8

8. LIFE-LONG LEARNING AND CAREER SKILLS

Competency which covers knowledge, skills and attitudes required when Demonstrating work values, working in
diverse environment; developing, shaping and sustaining strategic thinking and attitudes toward lifelong
learning and career development

NC Level Competency Number of Hours

1 (1) GAIN DEEPER LEVEL OF SELF-AWARENESS 4
(2) WORK EFFECTIVELY AND SUSTAINABLY 4
2 (1) DEVELOP CAREER AND LIFE DECISIONS BASED ON ONE'S 4
SELF-AWARENESS
(2) WORK EFFECTIVELY AND SUSTAINABLY 4
3 (1) WORK IN A DIVERSE ENVIRONMENT
(2) WORK EFFECTIVELY AND SUSTAINABLY
4 DEVELOP WAYS AND MEANS TOWARD LOCAL AND GLOBAL 8
PEACE AND SUSTAINABILITY CONCERNS
5 SHAPE STRATEGIC THINKING AND ATTITUDES TOWARD 8
GLOBAL CONCERNS

9. OCCUPATIONAL HEALTH AND SAFETY

Competency which covers knowledge, skills and attitudes required when practicing, evaluating, leading,
establishing and managing OHS programs in the workplace.
NC Level Competency Number of Hours
1 Follow Occupational Safety and Health Procedures 8
2 Practice Occupational Safety and Health Procedures 8
3 Comply with Occupational Safety and Health Procedures 8
4 Lead in implementation of Occupational Safety and Health 8
(OSH) Program, Procedures and Policies/Guidelines
5 Establish and manage OHS program relevant to the 8
Workplace