DT Series ATM Error Code Manual (v1.3)

DT Series ATM
Error Code Description Manual
DT-ERRCODE-V1.3E-1/1
DT Series ATM Error Code Description Manual
Revision Record
Date Page Description of change
Oct. 2004 All New publication for this manual

As the drives update of internal modules,
corresponding error codes should be changed,
herein:
1. Changed: 4.3 NMD100 dispenser; 4.7 Journal
printer; 4.9 SAM card module; 4.12 Withdrawal
shutter; 4.14 Deposit shutter; 4.16 RF card
Mar. 2006
All reader; 4.24 F510 dispenser
2. Canceled: 4.3 NMD50 dispenser; 4.8 Invoice
printer; 4.13 Night deposit mechanism; 4.15 UPS;
4.17 Envelope deposit unit; 4.18 MiniMech
dispenser; 4.20 SDD dispenser; 4.23 Bar code
scanner
3. Added: USB diagnostic unit and EPP keypad
1. Changed: 4.6 Thermal, dot matrix receipt printer
4.7 Journal printer; 4.14 RF card reader; 4.19
F510 dispenser
2. Added: F400/F100 dispenser;
Sep. 2006 All Envelope deposit shutter;
I/O expansion board;
Bundle-stacking shutter (G21);
Withdrawal shutter (H38)
1. Added: 4.8 Invoice printer; 4.14 Night deposit

mechanism; 4.16 UPS; 4.18 Envelope deposit
unit; 4.19 MiniMech dispenser; 4.23 Bar code
Feb. 2007 All scanner; 4.26 UPS; 4.27 ATM status indicator;
4.34 DVR
2. Changed: update of each module from V1.2
Contents
1. Description of Error Reporting .............................................................1
2. Definition of Error Code.........................................................................1
3. Type of Error Code ................................................................................1
4. Detailed Description of Error Code .....................................................2

4.1. 1-899（Software error） ....................................................................................................2
4.2. 900-1099（Serial port or RS232 hub） ...........................................................................4
4.3. 1100-1199（NMD100 dispenser）...................................................................................5
4.4. 1200-1299（OMRON card reader） ................................................................................8
4.5. 1200-1299（SANKYO card reader）.............................................................................13
4.6. 1300-1399（Thermal, dot matrix receipt printer） .......................................................18
4.7. 1400-1499（Journal printer） .........................................................................................19
4.8. 1500-1599（Invoice printer）..........................................................................................20
4.9. 1700-1799（SAM card module） ...................................................................................21
4.10. 1800-1899（Diagnostic unit）.........................................................................................25
4.11. 1800-1899（USB diagnostic unit）................................................................................26
4.12. 1900-1999（User keypad） ............................................................................................27
4.13. 2000-2099（Withdrawal shutter）..................................................................................29
4.14. 2300-2399（Night deposit mechanism） ......................................................................31
4.15. 2400-2499（Deposit shutter）........................................................................................31
4.16. 2900-2999（UPS） ..........................................................................................................32
4.17. 3300-3399（RF card reader）........................................................................................33
4.18. 3400-3499（Envelope deposit unit）.............................................................................36
4.19. 4200-4299（MiniMech dispenser） ...............................................................................37
4.20. 4300-4399（Sankyo DIP card reader） ........................................................................39
4.21. 4700-4799（SDD dispenser）........................................................................................41
4.22. 4800-4899（PR2E passbook printer）..........................................................................43
4.23. 4900-4999（Bar code scanner） ...................................................................................45
4.24. 5000-5099（F400/100 dispenser） ...............................................................................46
4.25. 5100-5199（F510 dispenser） .......................................................................................49
4.26. 5300-5409（UPS） ..........................................................................................................52
4.27. 5900-5999（ATM status indicator） ..............................................................................53
4.28. 6500-6599（Envelope deposit shutter）.......................................................................54
4.29. 6900-6999（I/O expansion board）...............................................................................55
4.30. 7000-7099（TCP/IP）......................................................................................................56
4.31. 40000-40099（EPP keypad） ........................................................................................58
4.32. 41000-41099（Bundle-stacking shutter）.....................................................................59
4.33. 41100-41199（Withdrawal shutter） .............................................................................60
4.34. 44100-44199（DVR）......................................................................................................61
Appendix User Feedback Form .....................................................................63

1. Description of Error Reporting
When the DT series ATMs develop a problem or fault, the system will classify to record these
errors according to their different types, and try to recover itself. If these errors cannot be
removed automatically, the system will mask corresponding modules causing these errors, and
give an alarm to the ATM management server ( if it supports this function ). And if the error
belongs to severe error type, the current service will pause until all problems are solved by
service personnel.
Commonly, DT series ATMs report and display error codes by the diagnostic unit or user monitor.
The error code is the starting point for the service personnel establishing the cause of a problem,
and the service personnel can inquire the code definition through the diagnostic unit or user
monitor.
2. Definition of Error Code
The error code is a 5-digit code, the first three digits represent hardware module failure or
software error, the last two digits represent the exact cause of a problem (its value range from
0~99), illustrate as follows:
00 0 00
Detailed error code（The fourth, fifth digits）
Device code, or error subtype（The third digit）
Error type（The first, second digits）
3. Type of Error Code
No. Error Code Error Code Type

1 1-899 Software error
2 900-1099 Serial port or RS232 hub
3 1100-1199 NMD100 dispenser
4 1200-1299 OMRON card reader
5 1200-1299 SANKYO card reader
6 1300-1399 Thermal/Dot matrix receipt printer
7 1400-1499 Journal printer
8 1500-1599 Invoice printer
9 1700-1799 SAM card module
10 1800-1899 Diagnostic unit
1
11 1800-1899 USB diagnostic unit

12 1900-1999 User keypad
13 2000-2099 Withdrawal shutter
14 2300-2399 Night deposit mechanism
15 2400-2499 Deposit shutter
16 2900-2999 UPS
17 3300-3399 RF card reader
18 3400-3499 Envelope deposit unit
19 4200-4299 MiniMech dispenser
20 4300-4399 Sankyo DIP card reader
21 4700-4799 SDD dispenser
22 4800-4899 PR2E passbook printer
23 4900-4999 Bar code scanner
24 5000-5099 F400/F100 dispenser
25 5100-5199 F510 dispenser
26 5300-5409 UPS (KSTAR)
27 5900-5999 ATM status indicator
28 6500-6599 Envelope deposit shutter
29 6900-6999 I/O expansion board
30 7000-7099 TCP/IP
31 40000-40099 EPP keypad
32 41000-41099 Bundle-stacking shutter (G21)
33 41100-41199 Withdrawal shutter (H38,H38L)
34 44100-44199 DVR
4. Detailed Description of Error Code
4.1. 1-899（Software error）

Status Probable Cause or Code from
Description
Code Recommended Action Manufacturer
Restart the machine or add virtual None
2 System error, lack of memory
memory
Check configuration data of the None
File operation error, failure to
201 system screen file（not used
open the screen file
temporarily）
302 Password error Input correct password None
Track and password error, track Need to revise ATMC software, None
303
number called by software error please contact the providers
2
Check if the screen number None

304 Screen number error
configuration is correct
Logic configuring notes error, If the note cassette is empty, add None
310 note cassette failure or note notes into it; otherwise contact the
cassette empty, or database error providers for other problems
Logic configuring notes error, None
withdrawal amount inputted
311
exceeds maximum amount of
dispensing notes at one time
project 1 for configuring notes
312
failed, improper withdrawal
amount inputted
project 2 for configuring notes Please input correct withdrawal
313
failed, improper withdrawal amount
amount inputted
withdrawal amount inputted
314
withdrawal amount calculated by
315 the system in last checking
Logic configuring notes error, last Software error, need to revise ATMC None
316 checking failed, calculated notes software, please contact the
amount not matches providers
Please check if the configuration of None
Logic configuring notes error,
317 database and denomination of note
note cassette denomination error
cassette are correct
Note cassette initialization error, Check if the dispenser or note None
320
failure to get note cassette status cassette is in trouble
Note cassette initialization error, None
failure to get note cassette status
321
when there is no hardware
Check if the database is normal,
simulation
please contact the providers
Note cassette initialization error, None
322 failure to get the data in
database, database error
3
Advertisement package None

response, failure to unpack
811 advertisement package: there is
no more than two separators
Please retry, if the problem still
0x1C
remains, contact the providers
response, failure to unpack
812
advertisement package: the
length is incorrect
813 response, failure to download Please download again
files
Please check if the configuration
814 response, failure to revise the
table is correct
configuration table
Advertisement package Need to configure the response None
899 response, unknown response code correctly, please contact the
code providers
4.2. 900-1099（Serial port or RS232 hub）

Description
902 Serial port, failure to open port Check if the serial port is in trouble None
Serial port, the serial board Check if the communication cable None
904
returns false data or hardware is in trouble
Serial port, the port of the serial
905 None
port not initialized
Serial port, failure to send Software error, please restart the
906 None
command to the serial board machine or contact the providers
Serial port, failure to set the
907 None
parameters of the serial board
Serial port, port communication None
999
timeout
Check if the communication cable
RS232 hub, command for getting
1012 or hardware is in trouble None
door status format error
RS232 hub, failure to get door
1013 None
status
RS232 hub, door operation
1019 None
communication timeout Check corresponding cables or
RS232 hub, other errors about replace the serial board
1021 None
indicators
4
RS232 hub, command for getting

1022 None
indicators status format error Software error, please contact the
RS232 hub, command for setting providers
1023 None
indicators format error
RS232 hub, failure to get Check corresponding cables or
1024 None
indicators status replace the serial board
Check the power of the serial board
RS232 hub, indicators operation
1029 and main communication cable or None
communication timeout
replace the serial board
RS232 hub, failure to get infrared Check corresponding cables or
1030 None
sensor status replace the serial board
Check the power of the serial board
RS232 hub, sensors operation
1039 and main communication cable or None
replace the serial board
RS232 hub, port communication Check if the communication cable
1099 None
timeout or hardware is in trouble
4.3. 1100-1199（NMD100 dispenser）

Description
Empty the reject vault as soon as 44
1140 Dispenser, reject vault almost full
possible
Software error, please contact the None
1141 Dispenser, Invalid sent data
providers
1. Software warning message, 65
power shutdown occurs during
Dispenser, no message to the transaction, ignore;
1142
resend 2. If the problem occurs
repeatedly, please contact the
providers
Dispenser, receiving command Check if the communication cable 4E
1143
1. Unqualified notes found during 47
Dispenser, notes have been the note dispensing, ignore;
1144 rejected during the note 2. If the problem occurs
dispensing transaction repeatedly, please examine
and repair the equipment
Dispenser, too many notes Software error, please contact the 42
1145
requested providers
Notes have been taken away when 3C(only used
1146 Dispenser, no notes retracted
retracted, warning message, ignore in NMD100)
Please load notes in cassette as 31
1147 Dispenser, low level
soon as possible
5
Dispenser, notes have been 34

Unqualified notes found during the
1148 rejected during the note
note dispensing, ignore
dispensing transaction
Dispenser, illegal command or Software error, please contact the 38
1149
command sequence providers
Please load notes in cassette as 32
1151 Dispenser, empty cassette
soon as possible
Dispenser, cassette not present Check if the cassette has been 3A
1152
or opened inserted properly
Note diverter mechanism failure or 35
1153 Dispenser, note diverter failure
related sensors faulty
Dispenser, failure to feed or too 36
Note feeder failure or incorrect note
1154 many notes rejected in the
condition
transaction
Dispenser, transmission Software error, please contact the 37
1155
verification error providers
Dispenser, reject vault not Check if the reject vault has been 3F
1156
present or opened inserted properly
BCU mechanism failure or related 40(only used
1157 Dispenser, delivery failure
sensors faulty in NMD100)
1. BCU mechanism failure or
related sensors faulty; 41(only used
2. Reject vault shutter in NMD100)
1158 Dispenser, reject failure
mechanism failure; note
diverter mechanism failure or
related sensors faulty
Clear the jam in feed transport, and 43
1159 Dispenser, Jam in feed transport check note feeder transport
mechanism or notes quality
Try to replace the cassette hopper, 45
Dispenser, cassette internal
1160 if the problem still remains, replace
failure
the cassette
1161 Dispenser, main motor failure Motor failure or pulse disk failure 46
1. Clean or replace the double 49
Dispenser, double detects
1162 detects sensors;
sensors faulty
2. Clean the note qualifier
Dispenser, note feeder sensor 4A
1163 Clean or replace the note feeder
faulty
Dispenser, dispenser shutter Need to configure for the dispenser None
1164
configuration failure again, please contact the providers
Dispenser, notes in bundle output Check if the bundle is still in the 4D(only used
1165
unit opening in NMD100)
Empty the reject vault as soon as 51
1166 Dispenser, reject vault full
possible
6
1. Delivery transport path 57

Dispenser, BOU exit sensor mechanism failure;
1167
faulty 2. BOU exit sensor faulty, clean or
replace it
Sensor is too dirty or bad or 5B
1168 Dispenser, internal sensors faulty covered by either notes or some
mechanical part
Dispenser, dispenser internal Check if all cables are good 60
1169
communication failure connection
Check notes condition and the 61
Dispenser, cassette hardware
1170 setting of guides, or replace the
failure
cassette
1. Notes are blocking the stacking 62 (only used
area; in NMD100)
1171 Dispenser, error in stacking area 2. Pulse disk of the stack
presenter bad;
3. Stacker motor bad
Dispenser, note feeder sensors The sensors are too dirty, clean or 63
1172
need service replace them
Dispenser, communication Check if the communication cable None
1173
timeout or error or hardware is in trouble
Check if the cassette ID coding is None
1174 Dispenser, cassette ID code error
logical
Clear the jam in note qualifier, then 39
1175 Dispenser, jam in note qualifier
initialize the dispenser
Software error, please contact the 50
Dispenser, cassettes not providers (please confirm the
1176
identified cassette ID before dispensing
notes)
1177 Dispenser, other failure providers (check if the software
setting is correct)
Sensor is too dirty or bad or 68 (only used
Dispenser, note transport sensor
1178 covered by either notes or some in NMD50)
faulty
mechanical part
Dispenser, configuration file None
1188 error, dispenser management
module not found Software error, please contact the
Dispenser, dispenser providers None
1189 management module
authentication error
Dispenser, dispenser Please contact the providers to None
1190 management module examine and repair the module
initialization error
7
1191 Dispenser, serial port open error Software error, please contact the None
Dispenser, serial port component providers None
1192
Software error, please restart the None
1193 Dispenser, NAK returned program, if the problem still
Dispenser, failure to send None
1194
command
Dispenser, command or None
1195
command parameters error
Dispenser, received data format Software error, please contact the None
1196
error providers
Dispenser, received data length None
1197
error
Dispenser, received data None
1198
verification error
1199
4.4. 1200-1299（OMRON card reader）

Description
1221 Card reader, other types error None
Software error, please contact the
Card reader, response data
1222 providers None
package format error
Card reader, communication Check if the communication cable
1223 None
error (failure to send data) or hardware is in trouble
Card reader, command format
1224 error (command can not be None
providers
identified)
Card reader, not receiving ACK Check if the communication cable
1225 None
signal or hardware is in trouble
Card reader, not receiving
1226 correct ACK signal（receiving None
providers
NAK or invalid data）
1. Card reader hardware error,
please initialize the card
Card reader, FLASH program
1227 reader; 70，72
damaged
2. If the problem still remains,
replace the card reader
Card reader, initial command
1228 waiting after FW loading Initialize the card reader 71
completion
8
Card reader, memory card can

1229 Card error, ignore 89，8A
not be verified
Card reader, memory card
1230 Card error, ignore 47
verification error
Card is drawn out after card
1231 Card reader, card read error 4A
insertion, initialize the card reader
1232 Card reader, no decryption key Need to load decryption key None
1. The user card is not standard
card or already bad, ignore;
Card reader, write verification
1233 2. If the problem occurs None
error
repeatedly, please examine
and repair the card reader
Card reader, card ejected Card status warning message,
1234 None
forcefully ignore
1235 Card reader, data decoding error 2. If the problem occurs None
Card reader, the card is not Card status warning message (rear
1239 None
inserted from the rear card intake mode), ignore
Card reader, executing card
move operation before releasing Software error, please contact the
1240 None
the IC card, command sequence providers
error
1241 Card reader, too long card 20
1242 Card reader, too short card Card status warning message, 21
Card reader, card position ignore
1243 32
change
Card reader, memory Hardware error, please replace the
1244 33
information abnormity card reader
Card reader, read error, can not
1245 detect correct start sentinel (SS) 40
code
Card reader, read error, can not 1. The user card is not standard
1246 detect correct end sentinel (ES) card or already bad, ignore; 41
code 2. If the problem occurs
Card reader, read error, can not repeatedly, please examine
detect correct vertical and repair the card reader
1247 42
redundancy checking (VRC)
code
9

detect correct longitudinal
1248 43
redundancy checking (LRC)
code
1249 44
read any encoding information
1250 45
read any data
Card reader, read error, card
information incorrect, but this
1251 46
error is not same as above
errors (1244~1250)
Card reader, specified track can
1252 49
not be read
Card reader, write error, can not
1253 detect correct start sentinel (SS) 1. The user card is not standard 50
code card or already bad, ignore;
Card reader, write error, can not 2. If the problem occurs
1254 detect correct end sentinel (ES) repeatedly, please examine 51
code and repair the card reader
detect correct vertical
1255 52
code
1256 53
code
1257 read any information when 54
verification
1258 55
read any data when verification
Card reader, write error, card
1259 56
errors (1253~1258)
Card reader, card is forced out
1260 60
when re-intake
User operation timeout, ignore
Card reader, insertion card
1261 timeout, the card is not inserted 61
during the monitoring period
10
Card reader, take-out card

timeout, the card can not be
1262 62
removed during the monitoring
period User operation timeout, ignore
Card reader, re-intake card
1263 63
taken in again during the
monitoring period
Card reader, card is held at
Initialize the card reader after
1264 takeout position during initial 64
taking out the card
reset
1265 Card reader, invalid card Abnormal card, ignore None
Card reader, undefined
1266 command (command inputted 00
can not be identified)
Card reader, command
1267 providers 00
sequence error
1268 02
parameter error
Card reader, receiving from IC
1269 card impossibility, over buffer Unsupported IC card, ignore 80
data is received from the IC card
Card reader, IC card short-
1270 Abnormal card, ignore 82
circuit or faulty
Card reader, IC card IC card error, ignore
1271 84
communication abnormality
Card reader, IC card forced
1272 interruption receiving (for T=1 IC card error, ignore 85
protocol)
Card reader, unsupported IC
1273 card（unsupported by Unsupported IC card, ignore 87
communication protocol）
Card reader, IC card receiving
data abnormality, the card reader IC card communication error,
1274 86
receives invalid data during T=0 ignore
or T=1 protocol executing
Card reader, not receiving ATR
1275 None
after powering to IC card
Invalid IC card, ignore
Card reader, not according with
1276 None
IC card protocol
Card reader, sending IC card
1278 communication command before None
providers
receiving ATR, command
11
sequence error
Card reader, attempting to
1279 communicate with unsupported Invalid IC card, ignore None
IC card
Card reader, write track setting Software error, please contact the
1282 03
error providers
Abnormal card or foreign object is
Card reader, card jam during possibly inserted, initialize the card
1283 10
transport reader after removing the foreign
object
1. There is foreign object at
shutter, initialize the card
reader after removing the
1284 Card reader, shutter abnormality 11
foreign object;
2. Card reader failure, please
examine and repair it
Card reader, sensor PD1，PD2， Initialize the card reader, if failed,
1285 12
PD3 abnormality please examine and repair the
1286 Card reader, motor abnormality card reader 13
Card status warning message,
1287 Card reader, card drawn out 14
ignore
Card reader, card jam in Abnormal card or foreign object is
1288 15
re-intake possibly inserted, initialize the card
reader after removing the foreign
1289 Card reader, card jam at the rear 16
object
Initialize the card reader, if failed,
Card reader, encoder
1290 please examine and repair the card 17
abnormality
reader
Card reader, power down Initialize the card reader after
1291 18
detected power gets right
Card reader, waiting for initial
1292 Initialize the card reader 19
reset
Card reader, IC card solenoid Initialize the card reader, if failed,
1293 abnormality, impossible to press please examine and repair the card 81
or release the contact reader
Card reader, IC card movement
1294 Initialize the card reader 88
in press
Card reader, micro switch SW1, Initialize the card reader, if failed,
1295 None
SW2 error please examine and repair the card
1296 Card reader, sensor PDI error reader None
Card reader, too many cards
1297 Warning message, ignore None
captured
1. DSR signal line disconnected
1298 Card reader, invalid DSR signal None
or power voltage failure,
12

reader;
2. If the trouble still remains,
check the communication line
and power
Card reader, the card reader
1299 operation timeout, not receiving None
or hardware is in trouble
response data
4.5. 1200-1299（SANKYO card reader）

Description
1221 Card reader, other types error None
Card reader, response data
1222 providers None
package format error
Card reader, communication Check if the communication cable
1223 None
error (failure to send data) or hardware is in trouble
Card reader, command format
1224 error (command can not be None
providers
identified)
Card reader, not receiving ACK Check if the communication cable
1225 None
signal or hardware is in trouble
Card reader, not receiving
1226 correct ACK signal（receive NAK None
providers
or invalid data）
1. Hardware error, please
Card reader, FLASH program initialize the card reader;
1227 None
damaged 2. If the problem still remains,
replace the card reader
Card reader, initial command
1228 waiting after FW loading Initialize the card reader None
completion
Card reader, memory card can
1229 None
not be verified Card error, ignore
Card reader, memory card
1230 None
verification error
Card reader, card is drawn out
1231 after card insertion, to cause None
ignore
card read error
1232 Card reader, no decryption key Need to load decryption key 06
Card reader, write verification
1233 card or already bad, ignore; 25,29
error
2. If the problem occurs
13

Card reader, card ejected Card status warning message,
1234 45
forcefully ignore
1235 Card reader, data decoding error 2. If the problem occurs 53
Card reader, the card is not Card status warning message
1239 19
inserted from the rear (rear card intake mode), ignore
Card reader, executing card
move operation before releasing Software error, please contact the
1240 05
the IC card, command sequence providers
error
1241 Card reader, too long card 13
1242 Card reader, too short card Card status warning message, 14
Card reader, card position ignore
1243 16
change
Card reader, memory Card reader hardware error,
1244 15
information abnormity please replace the card reader
1245 detect correct start sentinel (SS) 26
code
1246 detect correct end sentinel (ES) 27
code
1247 1. The user card is not standard 20
code
1248 and repair the card reader 28
code
1249 24
read any encoding information
1250 23
read any data
Card reader, read error, card
1251 21
errors (1244~1250)
14
Card reader, specified track can

1252 None
not be read
1253 detect correct start sentinel (SS) None
code
1254 detect correct end sentinel (ES) None
code
1255 1. The user card is not standard None
code
1256 and repair the card reader None
code
1257 read any information when None
verification
1258 22
read any data when verification
Card reader, write error, card
1259 None
errors (1253~1258)
Card reader, card is forced out User card operation problem,
1260 40
when re-intake ignore
Card reader, insertion card
1261 timeout, the card is not inserted None
during the monitoring period
Card reader, take-out card
1262 User operation timeout, ignore None
removed during the monitoring
period
Card reader, re-intake card
1263 None
taken in again during the
monitoring period
Card reader, card is held at
Initialize the card reader after
1264 takeout position during initial None
taking out the card
reset
1265 Card reader, invalid card Abnormal card, ignore None
15

can not be identified) Software error, please contact the
Card reader, command providers
1267 02
sequence error
1268 01,04
parameter error
Card reader, receiving from IC
1269 card impossibility, over buffer Unsupported IC card, ignore None
data is received from the IC card
Card reader, IC card short-
1270 Abnormal card, ignore 60
circuit or faulty
Card reader, IC card
1271 None
communication abnormality
IC card error, ignore
Card reader, IC card forced
1272 interruption receiving (for T=1 None
protocol)
1273 card（unsupported by Unsupported IC card, ignore 62
communication protocol）
Card reader, IC card receiving
data abnormality, the card reader IC card communication error,
1274 None
receives invalid data during T=0 ignore
or T=1 protocol executing
Card reader, not receiving ATR
1275 61
after powering to IC card
Invalid IC card, ignore
Card reader, not according with
1276 63,64
IC card protocol
Card reader, sending IC card
communication command before Software error, please contact the
1278 65
receiving ATR, command providers
sequence error
Card reader, attempting to
1279 communicate with unsupported Invalid IC card, ignore 66,69
IC card
Card reader, write track setting Software error, please contact the
1282 None
error providers
Abnormal card or foreign object is
Card reader, card jam during possibly inserted, initialize the card
1283 10
transport reader after removing the foreign
object
1. There is foreign object at
1284 Card reader, shutter abnormality shutter, initialize the card 11
reader after removing the
16
foreign object;
2. Card reader failure, please
examine and repair it
Card reader, sensor PD1，PD2，
1285 please examine and repair the 12
PD3 abnormality
card reader
1286 Card reader, motor abnormality 51
please repair it
1287 Card reader, card drawn out
ignore
Card reader, card jam in Abnormal card or foreign object is
1288 17
re-intake possibly inserted, initialize the card
reader after removing the foreign
1289 Card reader, card jam at the rear None
object
Card reader, encoder
1290 please examine and repair the None
abnormality
card reader
Card reader, power down Initialize the card reader after
1291 30
detected power gets right
Card reader, waiting for initial
1292 Initialize the card reader None
reset
Card reader, IC card solenoid Initialize the card reader, if failed,
1293 abnormality, impossible to press please examine and repair the 41
or release the contact card reader
Card reader, IC card movement
1294 Initialize the card reader None
in press
Card reader, micro switch SW1, Initialize the card reader, if failed,
1295 18
SW2 error please examine and repair the
1296 Card reader, sensor PDI error card reader 43
Card reader, too many cards
1297 Warning message, ignore 50
captured
1. DSR signal line disconnected
or power voltage failure,
1298 Card reader, invalid DSR signal reader; 31
2. If the trouble still remains,
check the communication line
and power
Card reader, the card reader
1299 operation timeout, not receiving None
response data
17
4.6. 1300-1399（Thermal, dot matrix receipt printer）

Description
1321 Receipt printer, other errors None
Receipt printer, failure to send Software error, please contact the
1322 None
data to the serial port providers
Receipt printer, paper-near-end
1325 Replenish paper None
error
Receipt printer, print data length
1326 None
exceeds limit
1327 Receipt printer, command error None
Receipt printer, parameters
1328 providers None
setting error
Receipt printer, collision of print
1329 None
width and margin-left
Receipt printer, alignment mode
1330 None
setting error
Receipt printer, margin-top
1333 None
setting error
Receipt printer, margin-bottom
1334 None
setting error Software error, please contact the
Receipt printer, paper-near-end providers
1335 None
print setting error
Receipt printer, bitmap read
1336 None
failure
Receipt printer, collision of bitmap
1337 None
width and margin-left
Receipt printer, quick paper Mechanism failure, check the drive
1351 None
advance error mechanism of the printer
Receipt printer, failure to get
1352 memory when calling print None
providers
interface
Mechanism failure, cutter jammed
Receipt printer, paper cutting
1354 or cutter motor contact bad, check None
failure at black mark
the cutter and cable
Mechanism failure, check the drive
1355 Receipt printer, line feed error None
mechanism of the printer
Dot matrix: no black mark on the
Receipt printer, black mark receipt paper or receipt paper
1357 None
position error jammed, check the paper roll
Thermal: adjust adjustable
18
resistor on the print head or check if

the format of receipt paper is
incorrect
Receipt printer, cutter position Cutter sensor faulty or cutter
1358 None
error jammed, check the cutter
Main control board bad, replace the
1359 Receipt printer, RAM error None
main control board
Print head jammed, check if the
Receipt printer, print pulse of the
1360 ribbon is jammed or paper is None
dot matrix printer error
jammed
1370 Receipt printer, no paper error Replenish paper None
Close the platen and check the
1374 Receipt printer, platen open error None
platen sensor
Receipt printer, USB
1375 None
communication error Software error, please contact the
Receipt printer, configuration file providers
1376 None
read error
Receipt printer, immediately
1377 or cutter motor contact bad, check None
paper cutting after print error
1399 Receipt printer, operation timeout None
4.7. 1400-1499（Journal printer）

Description
1411 Journal printer, other errors None
Journal printer, failure to send
1412 None
data to the serial port Software error, please contact the
Journal printer, parameters providers
1413 None
setting error
1414 Journal printer, other errors
1415 Journal printer, other errors None
1416 Journal printer, other errors
Journal printer, paper-near-end
1441 Replenish paper None
error
1. Communication instable, check
the communication cable;
Journal printer, receiving data
1442 2. Main control board failure None
verification error
(SRAM damaged), replace the
main control board
19
Communication command error; or

Journal printer, clearing print main control board failure (SRAM
1443 None
buffer error damaged), replace the main control
board
Journal printer, setting word
1444 None
space error
Journal printer, print data length
1445 providers None
exceeds limit
1447 Journal printer, command error None
1448 Journal printer, color setting error None
Print head failure, examine and
1449 Journal printer, line feed failure None
repair the print head
1451 Journal printer, RAM error None
main control board
1452 Journal printer, print pulse error ribbon is jammed or paper is None
jammed
1453 Journal printer, no paper error Replenish paper None
1499 Journal printer, operation timeout None
4.8. 1500-1599（Invoice printer）

Description
1511 Invoice printer, other errors None
Invoice printer, failure to send
1512 or hardware is in trouble None
data to the serial port
Invoice printer, print data length
1545 Software error, please contact the None
exceeds limit
providers
1546 Invoice printer, command error None
1547 Invoice printer, cutter failure or cutter motor contact bad, check None
Mechanism failure, check the drive
1548 Invoice printer, feeding line error mechanism of the paper exit unit of None
the printer
Invoice printer, parameters Software error, please contact the
1549 None
setting error providers
No black mark on the receipt paper
Invoice printer, black mark
1551 or receipt paper jammed, check the None
position error
paper roll
20
Invoice printer, cutter position Cutter sensor failure or cutter

1552 None
error jammed, check the cutter
1553 Invoice printer, RAM error None
main control board
1554 Invoice printer, print pulse error ribbon is jammed or paper is None
jammed
1555 Invoice printer, paper out error Replenish paper None
Too many print contents brings the
1556 Invoice printer, print head too hot print head overheating, reduce the None
print contents
Paper jam in pathway, remove the
1557 Invoice printer, pathway error None
jammed paper
Paper jam in exit, remove the
1558 Invoice printer, exit error None
jammed paper
Invoice printer, paper cut position Parameter setting illegal, please
1560 None
setting error contact the providers
Parameter setting illegal, please
1561 Invoice printer, font setting error None
contact the providers
Invoice printer, paper width Parameter setting illegal, please
1562 None
Invoice printer, line pitch setting Parameter setting illegal, please
1563 None
error contact the providers
Invoice printer, word space Parameter setting illegal, please
1564 None
Parameter setting illegal, please
1565 Invoice printer, command error None
1599 Invoice printer, operation timeout None
4.9. 1700-1799（SAM card module）

Description
SAM card module, illegal word is None
1703 returned from the card supporting
T=1 protocol
SAM card module, R word with None
Card return error, please use legal
1708 EDC error is returned from the
card
card supporting T=1 protocol
SAM card module, R word with None
1709 other errors is returned from the
card supporting T=1 protocol
21
SAM card module, card protocol

selecting error, commands in T=0
1720 protocol are used for the SAM None
providers
card that does not supports T=0
protocol
SAM card module, card protocol
selecting error, commands in T=1
1721 protocol are used for the SAM None
card that does not supports T=1
providers
protocol
SAM card module, word size
1722 None
overflow
SAM card module, unsupported
1723 None
parameters Software error, please contact the
SAM card module, unsupported providers
1724 None
command
No hardware encryption card or
SAM card module, can not detect card bad, or hardware bad, please
1725 None
valid hardware encryption card insert or replace the card, or
examine and repair the hardware
No card or card bad, or hardware
SAM card module, no ATR bad, please insert or replace the
1726 None
information returned from card card, or examine and repair the
hardware
Card bad or hardware bad, please
SAM card module, card operation
1727 replace the card or examine and None
failure
repair the hardware
SAM card module, card not
1728 None
activated before operation Software error, please contact the
SAM card module, operation providers
1729 sequence error, card data not None
received entirely
SAM card module, initializing
card bad, or hardware bad, please
1730 hardware encryption function None
insert or replace the card, or
failure
1731 None
key length
SAM card module, unsupported Software error, please contact the
1732 None
key providers
1733 None
encryption data length
22
SAM card module, can not use

1734 two hardware encryption cards at None
one time
SAM card module, can not use
providers
general SAM card operation
1735 None
commands for hardware
encryption card
SAM card module, data in
1740 None
hardware encryption card invalid
SAM card module, file in
1741 None
SAM card module, authentication
1742 None
error
SAM card module, failure to write Illegal hardware encryption card or
1743 None
hardware encryption card card bad, replace the card
SAM card module, data ready to
1744 None
read length error
SAM card module, hardware
1745 None
encryption card status invalid
SAM card module, file type
1746 mismatch in hardware encryption None
card
SAM card module, safety status Illegal use of hardware encryption
1747 None
does not meet condition card, please contact the providers
Times of illegal use of key exceed
safety limit, the key was locked,
1748 SAM card module, key locked None
please replace the hardware
encryption card
SAM card module, no random
1749 number gotten before external None
providers
authentication
SAM card module, use condition Illegal use of hardware encryption
1750 None
does not meet requirement card, please contact the providers
SAM card module, data requiring Please use correct authentication
1751 None
authentication incorrect data to acquire corresponding right
SAM card module, data field
1752 parameter error in the command None
of hardware encryption card
SAM card module, unsupported Illegal hardware encryption card or
1753 function by hardware encryption card bad, replace the card None
card
SAM card module, file in
1754 None
23
SAM card module, record in

1755 None
SAM card module, insufficient
1756 None
space in card
SAM card module, P1, P2 Illegal hardware encryption card or
1757 None
parameters incorrect card bad, replace the card
SAM card module, data in
1758 None
SAM card module, card
1759 None
parameter error
1. Illegal hardware encryption card
SAM card module, incorrect card or card bad, replace the card;
1760 None
command 2. Software error, please contact
the providers
Illegal hardware encryption card or
SAM card module, incorrect card card bad, replace the card;
1761 None
command type Software error, please contact the
providers
SAM card module, undefined
1762 Illegal hardware encryption card or None
error
card bad, replace the card
1763 SAM card module, card locked None
1. Software error, please contact
SAM card module, specified key the providers;
1764 None
inexistence 2. Illegal hardware encryption card
or card bad, replace the card
SAM card module, authentication
1765 None
code error
Illegal hardware encryption card or
SAM card module, illegal data is
1766 returned from the hardware None
encryption card
SAM card module, checking code Illegal hardware encryption card or
1767 None
required incorrect card bad, replace the card
SAM card module, password
1768~ checking incorrect, and the Password incorrect, please use
None
1782 password may be retried for 1～ correct password
15 times
SAM card module, XOR checking
1790 character incorrect in command None
providers
data package
SAM card module, waiting Check if the communication cable
1791 None
command response timeout or hardware is in trouble
24
SAM card module, response data

1792 package received format None
incorrect
SAM card module, unidentifiable
1793 None
data package
1794 providers None
parameter
SAM card module, parameter is
1795 None
void pointer or length error
SAM card module, error in
1796 None
sending command
SAM card module, failure to send Software error, please contact the
1798 None
ENQ providers
Check if the communication cable,
SAM card module, waiting ACK
1799 hardware or power supply are in None
timeout
trouble
4.10. 1800-1899（Diagnostic unit）

Description
1811 Diagnostic unit, other errors None
providers
Sticky key is found when self-test,
1821 Diagnostic unit, keypad failure please replace the keypad or do not None
press the key during self-test
Display screen or cable failure,
Diagnostic unit, display failure check if the cable is in good
1822 None
connection, or replace the display
screen
Font library chip or control board
Diagnostic unit, display
1823 bad, replace the chip or control None
characters disorder
board
Diagnostic unit, undefined
1824 None
command
Diagnostic unit, parameter error
1825 None
or too long
Diagnostic unit, database access Software error, please contact the
1826 None
error providers
Diagnostic unit, maintenance
1827 None
Diagnostic unit, keypad read
1828 None
format error
25
Diagnostic unit, too long

1829 None
parameter
Diagnostic unit, port configuration Software error, please contact the
1830 None
error providers
Diagnostic unit, configuration file
1831 None
error or nonexistent
1899 Diagnostic unit, operation timeout None
4.11. 1800-1899（USB diagnostic unit）

Description
USB diagnostic unit, font
1811 configuration file error or Check font configuration file None
nonexistent
USB diagnostic unit, data Change the coordinate of start point
1812 None
discarded or reduce the size of bitmap
Sticky key is found when self-test,
USB diagnostic unit, keypad
1821 please replace the keypad or do not None
failure
press the key during self-test
USB diagnostic unit, undefined
1824 None
command
USB diagnostic unit, parameter
error
providers
1828 USB diagnostic unit, other errors None
USB diagnostic unit, too long
1829 None
parameter
USB diagnostic unit,
Check communication
1830 communication port initialization None
configuration file
error
USB diagnostic unit, memory
1831 None
request error Software error, please contact the
USB diagnostic unit, failure to providers
1832 None
create DC
USB diagnostic unit, failure to
1833 Check font configuration file None
create font
USB diagnostic unit, failure to Check if the file is existent, or if it is
1834 None
read bitmap file a bitmap file
USB diagnostic unit, operation or hardware is in trouble
1899 None
timeout Kill the thread Commanager when
exiting from ATMC
26
4.12. 1900-1999（User keypad）

Description
User keypad, unsupported
parameter
providers
1902 User keypad, PIN not inputted None
User keypad, file in hardware Illegal hardware encryption card or
1903 None
encryption card invalid card bad, replace the card
User keypad, failure to detect card bad, or hardware bad, please
1904 None
valid hardware encryption card insert or replace the card, or
User keypad, unsupported Software error, please contact the
1905 None
command providers
User keypad, data in hardware Illegal hardware encryption card or
1907 None
encryption card invalid card bad, replace the card
User keypad, no initialization
1908 None
operation Software error, please contact the
User keypad, unsupported providers
1909 None
command in encryption state
Hardware encryption card or
User keypad, card operation hardware bad, please replace the
1910 None
failure card or examine and repair the
hardware
1911 User keypad, MAP table error None
User keypad, XOR checking
1912 character incorrect in command None
data package
providers
User keypad, received data can
1913 None
not be identified
1914 User keypad, failure to send ENQ None
Times of illegal use of key exceed
safety limit, the key was locked,
1915 User keypad, key locked None
please replace the hardware
encryption card
User keypad, illegal command Software error, please contact the
1916 None
sequence providers
User keypad, waiting ACK Check if the communication cable
1917 None
response timeout or hardware is in trouble
User keypad, waiting command Software error, please contact the
1918 None
response timeout providers
1920 User keypad, specified key 1. Illegal hardware encryption card None
27
inexistence or card bad, replace the card;

the providers
User keypad, authentication code Illegal hardware encryption card or
1921 None
error card bad, replace the card
User keypad, safety status does Illegal use of hardware encryption
1922 None
not meet condition card, please contact the providers
User keypad, invalid data in
1923 Illegal hardware encryption card or None
hardware encryption card
User keypad, insufficient space in
1924 None
User keypad, incorrect hardware 1. Illegal hardware encryption card
1925 None
encryption card command or card bad, replace the card;
User keypad, incorrect hardware 2. Software error, please contact
1926 None
encryption card command type the providers
Illegal use of hardware encryption
User keypad, data requiring card, please use correct
1927 None
authentication incorrect authentication data to acquire
corresponding right
User keypad, random number not
1928 gotten before external None
providers
authentication
User keypad, hardware
or card bad, replace the card;
1929 encryption card command length None
error
the providers
User keypad, undefined error for
1930 None
User keypad, invalid record in Illegal hardware encryption card or
1931 None
hardware encryption card card bad, replace the card
User keypad, hardware
1932 None
encryption card locked
User keypad, data field parameter
or card bad, replace the card;
1933 error in the command of hardware None
encryption card
the providers
User keypad, file in hardware
1934 None
encryption card invalid
User keypad, invalid hardware Illegal hardware encryption card or
1935 None
encryption card status card bad, replace the card
User keypad, P1, P2 parameters
1936 None
incorrect
1937 User keypad, use condition does Illegal use of hardware encryption None
28
not meet requirement card, please contact the providers

1938 User keypad, authentication error None
User keypad, failure to write
1939 None
hardware encryption card Illegal hardware encryption card or
User keypad, unsupported card bad, replace the card
1940 function by hardware encryption None
card
User keypad, error in sending Software error, please contact the
1941 None
command providers
User keypad, file type mismatch Illegal hardware encryption card or
1942 None
in hardware encryption card card bad, replace the card
User keypad, PIN length required
in MAP table larger than actual
1943 None
PIN length inputted, or not in
value range 4～12
User keypad, PIN length inputted Software error, please contact the
1944 None
less than 4 providers
User keypad, parameter is void
1945 None
pointer or length error
User keypad, response data
1946 package received format None
incorrect
User keypad, waiting key return
or hardware is in trouble; or if there
1947 timeout None
is sticky key or keypad failure; or
if power voltage is abnormal
User keypad, data ready to read
1950 None
length error Illegal hardware encryption card or
User keypad, checking code card bad, replace the card
1979 None
required incorrect
User keypad, password checking
1980～ Password incorrect, please use
incorrect, and the password may None
1994 correct password
be retried for 1～15 times
4.13. 2000-2099（Withdrawal shutter）

Description
1. Shutter blocked, remove the
Withdrawal shutter, failure to foreign object;
2051 open the shutter, shutter 2. Sensor bad, replace the sensor None
half-open board;
3. Motor bad, replace the motor
29
1. Shutter blocked, remove the

Withdrawal shutter, failure to foreign object;
None
2052 close the shutter, shutter 2. Sensor bad, replace the sensor
half-open board;
Withdrawal shutter, serial port
2053 Please check the configuration file None
configuring error
1. Sensor bad, replace the sensor
board;
2054 Withdrawal shutter, other errors 2. Shutter control board bad, None
replace the shutter control
board
1. Check if the shutter is jammed;
Withdrawal shutter, failure to 2. Sensor bad, replace the sensor
2055 None
open the shutter, shutter full close board;
1. Sensor bad, replace the sensor
Withdrawal shutter, failure to board;
2056 open the shutter, shutter state 2. Shutter control board bad, None
unknown replace the shutter control
board
1. Check if the shutter is jammed;
2057 None
close the shutter, shutter full open board;
2058 close the shutter, shutter state board;
unknown 2. Shutter control board bad, None
Withdrawal shutter, shutter state replace the shutter control
2059
unknown board
Withdrawal shutter, receiving 1. The communication cable is in None

data error bad connection;
2060
2. The communication cable is
connected by error
Withdrawal shutter, failure to send Software error, please contact the None
2061
data providers
Withdrawal shutter, serial port Check if the communication cable None

2099
communication timeout or hardware is in trouble
30
4.14. 2300-2399（Night deposit mechanism）

Description
Check the shutter drive
Night deposit mechanism, failure
2351 mechanism, especially notice if the None
to open the deposit shutter
motor speed gets slow obviously
Check if the shutter drive
Night deposit mechanism, failure mechanism is jammed, if the safety
2352 None
to close the deposit shutter pole resets, if the security sensor is
covered
Check the drum mechanism, and if
Night deposit mechanism, failure
2353 the bag detecting sensor is None
to turn the drum
covered
Night deposit mechanism,
2354 None
timeout when closing shutter
Night deposit mechanism, other Check if the communication cable
2355 None
errors or hardware is in trouble
Night deposit mechanism,
2356 None
communication error
Night deposit mechanism, left 1. The sensor may not be at the
2360 bag detecting sensor does not position in line with the None
detect the bag drop reflection board, adjust the
reflection board;
Night deposit mechanism, right 2. Bag is kept in the drum instead
2361 bag detecting sensor does not of the safe, please remove the None
detect the bag drop bag from the drum;
3. No bag is dropped into the drum
4.15. 2400-2499（Deposit shutter）

Description
Deposit shutter, failure to open

2420 the shutter: lock-plate close and None
shutter close 1. Shutter is jammed, check if
there is foreign object at shutter;
Deposit shutter, failure to close 2. Position sensor bad, check if
2421 the shutter: lock-plate close and the position sensor is covered None
shutter open by foreign object
Deposit shutter, lock-plate close
2422 None
and shutter half-open
31
Deposit shutter, lock-plate close

2423 None
and shutter state unknown
Deposit shutter, lock-plate open
2424 1. Shutter is jammed, check if None
and shutter close
there is foreign object at
2425 shutter; None
and shutter half-open
2. Position sensor bad, check if
2426 the position sensor is covered None
and shutter open
by foreign object
2427 None
and shutter state unknown
1. The communication cable is in

Deposit shutter, receiving data bad connection;
2431 None
error 2. The communication cable is
connected by error
1. The communication cable is in
bad connection;
2432 Deposit shutter, illegal command None
the providers
Deposit shutter, serial port
2433 Please check the configuration file None
configuration error
Deposit shutter, failure to send Software error, please contact the
2434 None
data providers
Deposit shutter, communication Check if the communication cable
2499 None
4.16. 2900-2999（UPS）
Description
2906 UPS, normal code Ignore None
2918 UPS, battery mode Check to restore the mains None
2919 UPS, normal operation mode Ignore None
2920 UPS, self-test Ignore None
2925 UPS, power on Ignore None
2926 UPS, power off Ignore None
2931 UPS, version error Check the DLL version None
2935 UPS, command format error Software error, please contact the None
2936 UPS, invalid data providers None
2939 The system will send delay None
UPS, battery voltage low shutdown command to the UPS,
then shuts down automatically
2940 UPS, mains voltage beyond the Check to restore the mains None
32
upper limit
2941 UPS, mains voltage beyond the None
Check to restore the mains
lower limit
2949 Check the loads, if necessary, None
UPS, overload remove some; or check if the load
is in short circuit
2950 UPS, too high temperature Restart the UPS after a while None
2955 UPS, UPS failure Examine and repair the UPS None
2963 Check the communication cable None
UPS, communication error
and port parameters
2999 Check the communication cable, None
UPS, communication timeout port parameters or COM
component
4.17. 3300-3399（RF card reader）

Description
Card is not in read/write area, None
RF card reader, failure to find reposition the card
3301
TYPEB card Antenna circuit failure, replace
the antenna board or RF board
RF card reader, TYPEB card reposition the card
3302
anticollision failure Antenna circuit failure, replace
RF card reader, failure to find
reposition the card
3303 TYPEA card
Antenna circuit failure, replace
RF card reader, TYPEA card reposition the card
3304
anticollision failure Antenna circuit failure, replace
RF card reader, failure to find RF reposition the card
3307
card Antenna circuit failure, replace
Card is not in read/write area or None
RF card reader, TYPEB card
3313 card distance is too long,
selection failure
reposition the card
RF card reader, 020 card Password error, replace related None
3314
validating password failure SAM card
33
RF card reader, 020 card read None

3315
failure
Card is removed from the
RF card reader, 020 card write None
3316 read/write area during operation,
failure
ignore
RF card reader, 020 card None
3317
release failure
RF card reader, parameters Software error, please contact the None
3318
error providers
RF card reader, no power to None
3319 Please power the SAM card
SAM card
RF card reader, no SAM card, There is no SAM card in card None
3320
power-on failure base, insert it
SAM card damaged, replace the None
RF card reader, no response SAM card
3321
from SAM card Communication rate incorrect,
replace the SAM card
Communication protocol is not None
3322 RF card reader, non T=0 card
T=0, replace the SAM card
SAM card damaged, replace the None
RF card reader, no ATR returned SAM card
3323
after powering the SAM card Communication rate incorrect,
replace the SAM card
Card is not in read/write area or None
RF card reader, TYPEA card
3330 card distance is too long,
selection failure
reposition the card
Key parameters illegal, software None
RF card reader, downloading
3331 error, please contact the
key failure for TYPEA card
providers
RF card reader, TYPEA card Card wallet format illegal, replace None
3332
verification error or initialize the card
RF card reader, TYPEA card Password error, replace related None
3333
authentication error SAM card
RF card reader, TYPEA card None
3334 Card is removed from the
read failure
read/write area during operation,
RF card reader, TYPEA card None
3335 ignore
write failure
Card is removed from the None
read/write area during operation,
3336 ignore
value adding failure
Card wallet format illegal, replace
or initialize the card
Card is removed from the None
3337 read/write area during operation,
value reducing failure
ignore
34
Card wallet format illegal, replace

or initialize the card
RF card reader, TYPEA card pie None
3338
slice number error
RF card reader, verification Software error, please contact the None
3339
mode error for TYPEA card providers
RF card reader, too long None
3356
command
RF card reader, unidentified Replace the firmware or contact None
3357
errors the providers
3358 RF card reader, command error
providers
RF card reader, failure to read None
3388 File damaged, check the read file
file (binary file)
3389 RF card reader, file too big File too big, check the read file None
RF card reader, failure to open File nonexistent or file name None
3390
file error, check the read file
RF card reader, equipment None
3391 Check the configuration file
configuration error
IC card base or CPU board None
RF card reader, failure to eject
3392 failure, replace the card base or
the card
CPU board
RF card reader, serial port Configuration file error, check the None
3393
configuring error file
RF card reader, NAK received, Software error, please contact the None
3394
data sent error providers
RF card reader, data received Communication line is interfered, None
3395
error check the communication line
RF card reader, sending ENQ Memory lack, check the memory None
3396
error or contact the providers
Memory lack, check the memory None
or contact the providers
RF card reader, sending Thread Commanager is not killed
3397
command error when exiting from application, kill
the thread Commanager before
exit.
Communication line is interfered None
RF card reader, waiting ACK
3398 or interrupted, check the
timeout
communication line
Communication line is None
RF card reader, waiting
3399 interrupted, check the
response timeout
communication line
35
4.18. 3400-3499（Envelope deposit unit）

Description
EDU, empty envelopes in Please replenish envelopes as None
3424
transport near end soon as possible
3451 EDU, failure to send command None
EDU, equipment is in transaction None
3453 providers
state
3454 EDU, return data verification None
3455 error None
EDU, invalid requesting Check if the communication cable None
3456
command or hardware is in trouble
3457 EDU, other errors None
3459 EDU, serial port operation error None
Check if the ribbon is installed 24
3478 EDU, printer ribbon abnormal
properly
Check if the envelopes are 02
placed properly; if necessary,
EDU, failure to dispense
3479 mechanically adjust the suction
envelope
clearance according to related
instructions
Check if storing is abnormal, and 03
EDU, envelope store operation
3480 empty the bin as soon as
abnormal or bin full
possible
3481 EDU, too short envelope Check if there is abnormal size 05
3482 EDU, too long envelope envelope in transport 06
EDU, envelope suction Check if the operation is normal, 07
3483
abnormal and if the envelope is jammed
3484 EDU, received data abnormal
providers
3485 EDU, command sequence error
providers
Check if the print part is in 0A
3486 EDU, print position error
proper position
3487 EDU, bin abnormal Check if the bin is in place 0C
1. Check if the envelope is 0D
jammed in transport, remove
3488 EDU, envelope return abnormal jammed envelope;
2. Sensors in transport faulty,
clean or replace the sensors
1. Check if the shutter is jammed 0F
3489 EDU, shutter error by foreign object, remove the
foreign object;
36
2. Shutter sensor faulty, replace

the sensor
1. Check if the envelope is 12
EDU, no envelope (envelope
3491 jammed envelope;
store command)
2. Sensors in transport faulty,
clean or replace the sensors
1. Check if the foreign object is 13
EDU, over-current of motor
3492 the foreign object;
detected
2. Control board failure, please
EDU, Flash–ROM Control board failure, please 14
3493
erasing/writing error contact the providers
Internal sensors failure, clean or 23
3498 EDU, interior sensors error
replace the sensors
Check if the communication cable None
3499 EDU, communication abnormal
4.19. 4200-4299（MiniMech dispenser）

Description
Dispenser, too many notes
4248 None
requested
Dispenser, invalid requesting Software error, please contact the
4249 None
command providers
4251 Dispenser, other error None
Dispenser, sending command
4252 None
error
Dispenser, communication Check if the communication cable
4253 None
timeout or error or hardware is in trouble
4254 Dispenser, data verification error None
Dispenser, serial port operation
4255 providers None
error
1. Check if the cassette is
empty; or
4260 Dispenser, feed failure 2. Incorrect note condition or 21
note jammed; or
3. Feed sensor faulty
1. Check if note is at exit, clear
Dispenser, mistracked note at the note; or
4261 24
exit 2. Exit diverter failure, check the
diverter
37
1. Please check the note size; or

Dispenser, notes stay at the exit
4262 2. Exit sensor is faulty, clean or 25
for longer time than allowed
replace the sensor
1. Check if note is jammed at the
4263 Dispenser, blocked exit exit, remove the note; or 26
2. Exit mechanism failure
1. Check if note is jammed in
transport, remove the note; or
2. Pulse disk sensor faulty,
4264 Dispenser, transport error 2A
replace the sensor; or
3. Transport motor failure,
replace the motor
1. Double detect sensor faulty,
clean or replace the sensor;
Dispenser, double detect unit
4265 or 2C
failure
2. Double detect mechanism
failure
1. Check if note is jammed at the
4266 Dispenser, diverter error diverter; or 2D
2. Diverter mechanism failure
1. Exit sensor faulty, clean or
replace the sensor; or
Dispenser, wrong count at the
4267 2. Exit mechanism failure; or 2E
exit
3. Control board failure, replace
the control board
1. Check if note is jammed in
feed transport, remove the
Dispenser, note missing at
4268 note; or 2F
double detect
2. Feed transport mechanism
failure
1. Check note size, or execute
4269 Dispenser, reject rate exceeded learning-notes again; 30
2. Check the note feeder
Cycle the power and execute
Dispenser, non volatile RAM learning-notes, if the problem still
4270 34
error remains, replace the control
board
4271 Dispenser, operation timeout 36
Cycle the power to start the
dispenser, if the problem still
4272 Dispenser, control board failure 37
remains, replace the control
board
4273 Dispenser, invalid command Software error, please contact the 4F
38
parameters providers
Cycle the power to start the
4274 Dispenser, reset error None
board
4.20. 4300-4399（Sankyo DIP card reader）

Description
can not be identified)
Software error, please contact
Card reader, unsupported
4332 the providers 02
command
Card reader, command data
4333 04
error
Initialize the card reader, if the
4334 Card reader, sensor abnormal problem still remains, replace the 10
card reader
Card reader, failure to read or 2. If the problem occurs
4335 20
other error repeatedly, please examine
and repair the card
reader
Card reader, no start sign STX in
4336 21
card data
Card reader, can not detect
4337 correct vertical redundancy 22
checking (VRC) code
card or already damaged,
Card reader, no end sign ETX in
4338 ignore; 23
card data
Card reader, can not detect
4339 correct longitudinal redundancy 24
and repair the card
checking (LRC) code
reader
Card reader, no magnetic strip or
4340 25
card can not be decoded
Card reader, SS-ES-LRC card,
4341 27
that is no data card
Card reader, power signal Initialize the card reader after the
4342 30
detecting error, power down power gets right
Card reader, POWER-LINE Initialize the card reader after the
4343 60
(VCC) signal abnormal power gets right
39
Invalid IC card, initialize the card

4344 Card reader, receiving ATR error 61
reader
4345 card (or SAM card) by 62
communication protocol
Card reader, IC card (or SAM Unsupported IC card, ignore
4346 card) communication error (no 63
response)
Card reader, IC card data
4347 64
communication error
sequence error (sending IC card Software error, please contact
4348 65
communication command before the providers
receiving ATR)
Card reader, IC card (or SAM
4349 card) return ATR: ISO/IEC7816-3 66
unsupported
Unsupported IC card, ignore
Card reader, IC card (or SAM
4350 card) return ATR: EMV'96 69
VER3.1.1 unmatched
4351 Card reader, F-ROM write error 1. Hardware failure, initialize the 70
card reader;
Card reader, EEPROM operation 2. If the problem occurs
4352 72
error repeatedly, replace the card
reader
4353 Card reader, invalid data Software error, please contact None
4354 Card reader, undefined error the providers None
1. Initialize the card reader;
Card reader, illegal response 2. If the problem occurs
4355 None
data repeatedly, replace the card
reader
Card reader, communication
4356 None
timeout
Card reader, not receiving ACK
4357 None
signal
Card reader, not receiving Check if the communication
4358 None
correct ACK signal cable or hardware is in trouble
Card reader, serial port operation
4359 None
error
Card reader, the serial port can
4360 None
not send data
Card reader, the serial port can Check if the communication
4361 None
not receive data cable or hardware is in trouble
40
Card reader, data frame

4362 None
detecting error
4.21. 4700-4799（SDD dispenser）

Probable Cause or Code from
Description
Status Recommended Action Manufacturer
Dispenser, low level (too few Please load notes in cassette as None
4701
notes) soon as possible
There are notes in delivery None
Dispenser, notes are rejected
4702 transport, warning message,
during initialization
ignore
Dispenser, notes are fed out Please check the account on the None
4703
during initialization spot
Notes may have been taken away None
4704 Dispenser, no notes retracted when retracted, warning
message, ignore
User has not taken away notes in None
4705 Dispenser, notes retracted allowed time, warning message,
ignore
4711
command
Dispenser, failure to receive None
4712
command Check if the communication cable
4713 Dispenser, frame detecting error or hardware is in trouble None
Dispenser, BCC verification None
4714
error
Dispenser, serial port operation None
4715
error
4716 Dispenser, invalid command
providers
Please check the account on the None
Dispenser, withdrawal amount
spot, and initialize the dispenser,
4717 and actual dispensed notes
if the problem still remains,
amount mismatch
Initialize the dispenser and check None
4718 Dispenser, reset error if the control board indicator is in
good condition
4719 Dispenser, feeder blocked Remove possible jammed notes None
4720 Dispenser, exit blocked and clean related sensors None
4721 Dispenser, exit sensor dirty Clean the exit sensor None
Dispenser, no notes at exit when Please check if the notes are at None
4722
retracted exit
4723 Dispenser, other software type Software error, please contact the None
41
error providers
No notes in cassette or note 21
feeder sensor faulty or
4730 Dispenser, feed failure
mechanism failure, or incorrect
note condition
Dispenser, mistracked note at Remove possible jammed notes 22
4731
feeder and clean the feeder sensor
Remove possible jammed notes 23
Dispenser, mistracked note at
4732 and clean the double detect
double detect unit
sensor
Dispenser, mistracked note at Remove possible jammed notes 24
4733
exit and clean the exit sensor
4734 Dispenser, too long note at exit Note temporarily caught at exit 25
Remove possible jammed notes 26
4735 Dispenser, note jammed at exit
and clean the exit sensor
Check if the timing wheel is in 2A
Dispenser, timing wheel improper position or have been
4736
abnormity damaged and initialize the
dispenser
Check if the double detect unit is 2C
Dispenser, double detect unit
4737 in improper position or becomes
failure
loose and initialize the dispenser
4738 Dispenser, diverter error Check related mechanism 2D
Dispenser, exit sensor count Exit sensor is too dirty or bad, 2E
4739
abnormity clean or replace the sensor
Dispenser, note missing at Double detect unit failure and 2F
4740
double detect unit initialize the dispenser
4741 Dispenser, reject rate exceeded Check note size and quality 30
Clear the jam, and check exit 31
4742 Dispenser, jam at exit
mechanism and note quality
Dispenser, control board CPU 32
4743
failure Cycle the power to start the
4744 Dispenser, control board failure dispenser, if the problem still 33
board
Check if the communication cable 36
4747 Dispenser, operation timeout
Cycle the power to start the 37
4748 Dispenser, control board failure
board
Check if the control board setting 38
4749 Dispenser, link changed by user
is changed during transaction,
42
and restart the dispenser

Please load notes in cassette as None
4750 Dispenser, note cassette empty
soon as possible
Dispenser, withdrawal amount None
4751 exceeds maximum limit (100
notes) Software error, please contact the
4752
configuration file error
Clean or replace the exit count None
4753 Dispenser, exit count error
sensor
None
4780 Dispenser, DMM not exist
Dispenser, DMM authentication providers None
4781
error/ not authenticated
Dispenser, DMM initialization Software error, please contact the None
4782
error providers
Dispenser, serial port not Check if the communication cable None
4791 opened or failure to open or or hardware is in trouble
communication error
Dispenser, ATM configuration Software error, please contact the None
4792 file error or CommManager providers
component initialization error
4793 Dispenser, NAK returned None
4794
command
4795
Dispenser, received data format Check if the communication cable None
4796
error or hardware is in trouble
4797
error
4798
verification error
Dispenser, communication None
4799
timeout
4.22. 4800-4899（PR2E passbook printer）

Description
Passbook printer, printer is in Close the cover, then initialize the None
4810
offline state or cover opened printer
4811 Passbook printer, cover opened Close the cover None
43
Passbook printer, printer is in

4812 Initialize the printer None
offline state
1. Page turning required, ignore;
2. No printable page in user
Passbook printer, reaching the
4813 passbook, ignore (the None
last line of print medium
passbook needs to be
replaced)
Passbook printer, print
4814 command length or command None
providers
parameter length exceeds limit
Passbook printer, failure to send
4820 Communication error, printer is in None
command to the printer
offline or power-off state, check if
Passbook printer, not receiving
the communication cable or
4821 ACK signal after sending data to None
hardware is in trouble
the printer
Passbook printer, failure to Communication error, printer is in
4822 None
receive data offline or power-off state, check if
Passbook printer, receiving NAK the communication cable or
4823 None
after sending ENQ hardware is in trouble
Medium jammed, clear the jam
4824 Passbook printer, status error None
and initialize the printer
1. Waiting current command to
be disposed, ignore
4825 Passbook printer, printer in busy 2. If the printer is in busy state None
always, restart and initialize
the printer
4826 Passbook printer, print buffer full Initialize the printer None
Passbook printer, print data
4827 format error or illegal print None
providers
characters
Passbook printer, verification Passbook damaged or printer
4828 None
error in writing magnetic strip magnetic head bad; If the
Passbook printer, verification problem occurs repeatedly,
4829 None
error in reading magnetic strip examine and repair the printer
Passbook printer, abnormal print Unqualified print medium length,
4830 None
medium length initialize the printer
Passbook printer, sent data Software error, please contact the
4831 None
verification error providers
1. Hardware error, please restart
and initialize the printer;
Passbook printer, printer
4832 2. If the problem occurs None
mechanism failure
repeatedly, examine and
repair the printer
4833 Passbook printer, receiving Communication error or printer None
44
illegal character string failure, check the communication

line and printer
Passbook printer, no medium
4834 inserted in stated time, timeout Initialize the printer None
error
Passbook printer, the printer Software error, please contact the
4835 None
receives illegal data providers
Passbook printer, passbook is User operation timeout, remind
4836 None
not taken away in allowed time user to operate in time
Passbook printer, receiving data Check if the communication cable
4837 None
Passbook printer, command
4838 error, receiving incorrect None
providers
command
Initialize the printer to eject the
Passbook printer, paper jammed
paper, if failed, clear the paper
4839 when feeding paper or ejecting None
manually, then initialize the
paper
printer
Passbook damaged or printer
Passbook printer, void magnetic
magnetic head bad, initialize the
4840 strip, not reading any data in None
printer or examine and repair the
reading magnetic strip operation
printer magnetic head
Passbook printer, system halts Software error, please contact the
4841 None
to receive providers
The magnetic strip standard is
Passbook printer, unsupported not accordant with the setting of
4842 None
track number the printer, please contact the
providers
Passbook printer, print number Software error, please contact the
4843 None
of lines error providers
Passbook printer, operation
4899 timeout, not receiving response None
data
4.23. 4900-4999（Bar code scanner）

Description
Bar code scanner, scanning
4900
successful, normal code
Bar code scanner, initialization
4901
successful, normal code
45
Bar code scanner, PC serial port

4902 initialization successful, normal
code
Bar code scanner, baudrate
4920 None
setting error, warn code
Bar code scanner, parity check Software error, please contact the
4921 None
setting error, warn code providers
Bar code scanner, no data
4922 None
scanned, warn code
Bar code scanner, PC serial port Check the cable, then restart the
4940 None
operation error scanner
Bar code scanner, PC serial port Check if the port has been
4941 None
error occupied
Bar code scanner, receiving
4942 None
scanner response timeout
Bar code scanner, receiving
4943 None
scanner response error Software error, please contact the
Bar code scanner, receiving providers
4944 None
scanner ACK error
Bar code scanner, receiving data
4945 None
error
4.24. 5000-5099（F400/100 dispenser）

Description
soon as possible
Dispenser, there exist None
5002
unconfigured cassettes Software error, please contact the
Dispenser, log data check sum providers None
5003
error
Dispenser, note is rejected None
5004 Warning message, ignore
Dispenser, there exist cassettes None
5005 Set the cassette ID again
with same ID
Reject transport sensor is too dirty None
Dispenser, no note found when
5006 or bad, clean or replace the
note rejected
sensor
Dispenser, notes retracted None
5007 Ignore
timeout
Dispenser, specified cassette Software error, please contact the None
5011
can not be used providers
46
Dispenser, no configuration None

5012
information to any cassette
5013 Dispenser, no 2nd cassette 20 XX
5014 Dispenser, no 3rd cassette Software error, please contact the 30 XX
5015 Dispenser, no 4th cassette providers 40 XX
Dispenser, withdrawal amount None
5016 exceeds maximum limit (99
notes)
Dispenser, cassette ID changed Cassette is drawn out in None
5017
in transaction transaction, restart the software
Dispenser, hardware Software error, please contact the None
5018
configuration information error providers
5019 Dispenser, no specified cassette None
Dispenser, 1st cassette feeding 18 XX
5020
failure Feed sensor faulty or related
Dispenser, 2nd cassette feeding mechanism failure 28 XX
5021
failure
Dispenser, 3rd cassette feeding 38 XX
5022
Dispenser, 4th cassette feeding mechanism failure 48 XX
5023
failure
1. Clean or replace the motor 73 XX
Dispenser, delivery motor pulse pulse sensor;
5024
count error 2. Examine and repair the motor
and related delivery parts
Dispenser, note remains in 70 XX
5025 Clear remaining note in transport
transport
5026 Dispenser, jam in note feeder 78 XX
Dispenser, jam at double detect 79 XX
5027
sensor
Dispenser, jam in transport Check jam position and clear the None
5028
pathway jam as soon as possible
5029 Dispenser, jam in reject area 7B XX
Dispenser, jam in dispensing None
5030
area
5031 Dispenser, jam in exit 7A XX
Detect sensors faulty or note 88 XX
5032 Dispenser, note checking error
qualifier failure, please clean or
replace the sensor, or examine 89 XX
5035 Dispenser, note qualifier failure
and repair related parts
47
1. Examine and repair the motor F3 XX

and related delivery parts;
Dispenser, main motor
5037 2. Restart the dispenser, if the
overcurrent
problem still remains, replace
the control board
Dispenser, note qualifier severe qualifier failure, please clean or
5038
failure replace the sensor, or examine
Interior sensor too dirty or other F8 XX
mechanism failure, please clean
5039 Dispenser, sensor faulty
or replace the sensor, or examine
Restart the dispenser, if the 72 XX
Dispenser, dispenser interior
5040 problem still remains, replace the
error
control board
5041 Dispenser, cassette empty
soon as possible
5042 Dispenser, in maintenance state Ignore None
Clear the reject bin as soon as B5 XX
5043 Dispenser, reject bin full
possible
Dispenser, reject bin not 10 XX
5044 Check if the reject bin is in place
detected
Dispenser, initial hardware Software error, please contact the None
5045
configuration error providers
5046 Dispenser, power shutdown Cycle the power FD XX
5047 Dispenser, RAS command error Input the command again E0 XX
Dispenser, command parameter EE XX
5048 Set the parameter again
error
Dispenser, no configuration E4 XX
5049
information to specified cassette Software error, please contact the
Dispenser, note length or providers E8 XX
5052
thickness setting error
Dispenser, other hardware Check if the communication cable None
5053
failure or hardware is in trouble
5054 Dispenser, configuring note error None
Dispenser, dispenser None
5061
management module not found
providers
48
Dispenser, serial port not Check the communication cable, None

5091 opened or failure to open or if the problem still remains,
communication error contact the providers
Dispenser, ATM configuration Software error, please contact the None
5092 file error or CommManager providers
5094
command
5095
command parameters error Software error, please contact the
Dispenser, received data format providers None
5096
error
5097
error
5098
verification error
Check the communication cable, None
Dispenser, communication
5099 if the problem still remains,
timeout
4.25. 5100-5199（F510 dispenser）

Description
soon as possible
Reject transport sensor is too dirty A4 XX
Dispenser, no note found when
5111 or bad, clean or replace the
note rejected
sensor
Dispenser, there exist Software error, please contact the None
5112
unconfigured cassettes providers
Dispenser, there exist cassettes Check if the cassette hardware None
5113
with same ID configuration is correct
Dispenser, no notes in pool Pool section sensor is too dirty or 52 XX
5114
section bad, clean or replace the sensor
Dispenser, log data check sum Software error, please contact the F6 XX
5115
error providers
Notes may have been taken away None
Dispenser, no notes in note
5116 when retracted, warning
feeder
message, ignore
49
Dispenser, notes are rejected None

5117 Warning message, ignore
Dispenser, notes are drawn out None
5118 Warning message, normal
during note rejecting
Check if there exists jam in None
Dispenser, specified cassette
5131 cassette or other mechanism
can not be used
failure
5132 Dispenser, no specified cassette None
Dispenser, note dispensing None
5133
amount contradiction
5134 Dispenser, no 2nd cassette 14 XX
5135 Dispenser, no 3rd cassette Software error, please contact the 20 XX
5136 Dispenser, no 4th cassette providers 24 XX
5137 Dispenser, no 5th cassette 30 XX
Restart the dispenser, if the 02, 04, 0C,
Dispenser, dispenser interior
5141 problem still remains, replace the 72 XX
error
control board
Dispenser, 1st cassette feeding 18 XX
5142
failure
Dispenser, 2nd cassette feeding 28 XX
5143
failure
Dispenser, 3rd cassette feeding 38 XX
5144
failure
Dispenser, 4th cassette feeding 48 XX
5145
Dispenser, 5th cassette feeding mechanism failure 1C XX
5146
failure
Dispenser, 6th cassette feeding 2C XX
5147
failure
5148
failure
5149
failure
Dispenser, no configuration Software error, please contact the None
5150
information of the cassette providers
1. Clean or replace the motor 73 XX
Dispenser, delivery motor pulse pulse sensor;
5151
count error 2. Examine and repair the motor
and related delivery parts
Dispenser, notes remain in 70 XX
5152 Clear remaining notes in transport
transport
50
5153 Dispenser, jam in note feeder 78 XX

Dispenser, jam at double detect 79 XX
5154
sensor
Check jam position and clear the
Dispenser, jam in transport 7A, 7D XX
5155 jam as soon as possible
pathway
5156 Dispenser, jam in reject area 7B, 7E XX
Dispenser, jam in dispensing 7C XX
5157
area
Detect sensors faulty or note 81,82,83,84,
qualifier failure, please clean or 85,86,88 XX
5158 Dispenser, note checking error
replace the sensor, or examine
The pool section failure or related 50 XX
Dispenser, home position error
5159 sensor faulty, please clean or
of the pool section
replace the sensor, or examine
Dispenser, pool section lifting 51 XX
5160 and repair related parts
retry over
Dispenser, note qualifier interior qualifier failure, please clean or
5161
failure replace the sensor, or examine
Dispenser, unsupported error A1, A2, A8
5162 Ignore
code temporarily XX
1. Examine and repair the motor F1, F3 XX
and related delivery parts;
Dispenser, main motor
5163 2. Restart the dispenser, if the
overcurrent
problem still remains, replace
the control board
Interior sensor too dirty or other F8 XX
mechanism failure, please clean
5164 Dispenser, interior sensor faulty
or replace the sensor, or examine
Dispenser, cassette ID changed Cassette is drawn out in None
5165
in transaction transaction, restart the software
5166
directory error or not found Software error, please contact the
Dispenser, configuration providers None
5167
parameters error
Please exit from the maintenance C0 XX
5168 Dispenser, in maintenance state
state, then execute command
Clear the reject bin as soon as B5 XX
5169 Dispenser, reject bin full
possible
Dispenser, reject bin not 10 XX
5170 Check if the reject bin is in place
detected
51
Control board failure, please F0 XX

Dispenser, control board not set
5171 contact the providers to set the
correctly
control board again
Clear the jam and restart the FA XX
5172 Dispenser, high jam rate
dispenser
5173 Dispenser, cassette empty
soon as possible
Dispenser, other hardware Check if the communication cable None
5174
failure or hardware is in trouble
5175 error, dispenser management
module not found Software error, please contact the
Dispenser, dispenser Please contact the providers to None
5177 management module examine and repair the module
Dispenser, serial port None
5190
configuration error
5191 Dispenser, serial port open error Software error, please contact the None
Dispenser, serial port component providers None
5192
5194
command
5195
Dispenser, received data format Software error, please contact the None
5196
error providers
5197
error
5198
verification error
5199
4.26. 5300-5409（UPS）
Description
5301 UPS, normal status
52
5302 UPS, beeper open Ignore None

5303 UPS, beeper close Ignore None
5304 UPS, normal operation mode Ignore None
5305 UPS, bypass mode UPS not started, ignore None
5306 UPS, self-test Ignore None
5307 UPS, non self test Ignore None
5308 UPS, power off Ignore None
5309 UPS, power on Ignore None
5331 Warn code, shut down the UPS None
UPS, battery voltage low
quickly
5341 UPS, UPS model and DLL None
version mismatch
5342 UPS, invalid command None
5343 UPS, command sequence error None
providers
or unsupported command
5344 UPS, command parameter error None
5345 UPS, response error None
5346 Check if the communication cable None
UPS, failure to send data
Check the loads, if necessary, None
5347 UPS, overload remove some; or check if the load
is in short circuit
5348 Mains failure, save the data and None
UPS, battery mode
close the application quickly
5349 UPS, UPS interior failure Examine and repair the UPS None
5350 UPS, power off failure Examine and repair the UPS None
5351 UPS, power on failure Examine and repair the UPS None
5352 Under normal mains, resend the None
UPS, restart failure
start command
5353 The UPS enters battery mode None
UPS, mains failure automatically, save the data and
close the application quickly
5354 UPS, failure to call COM Check the COM component and None
component configuration file
5409 Check the communication cable, None
UPS, operation timeout port parameters or COM
component
4.27. 5900-5999（ATM status indicator）

Description
53
ATM status indicator, normal

5900
status
ATM status indicator, indicator
5921 None
parameter error
ATM status indicator, beeper
5922 None
parameter error
ATM status indicator, receive
5923 None
buffer full
ATM status indicator, command Software error, please contact the
5924 None
error providers
ATM status indicator, serial port
5951 None
configuration error
ATM status indicator, COM
5952 None
ATM status indicator, unknown
5953 None
error
ATM status indicator, Check if the communication cable
5999 None
4.28. 6500-6599（Envelope deposit shutter）

Description
6500 Deposit shutter, normal code
Deposit shutter, shutter in close

6501
state, normal code
Deposit shutter, shutter in open
6502
state, normal code
Deposit shutter, invalid command Software error, please contact the None
6520
receipted, warn code providers
Deposit shutter, shutter sensor Shutter failure, please contact the None
6540
failure providers
Motor is blocked or the shutter is
Deposit shutter, failure to open
6541 jammed, clear the foreign object None
the shutter, shutter in close state
manually
Deposit shutter, failure to open The shutter is jammed, clear the

6542 None
the shutter, shutter half-open foreign object manually
Motor is blocked or the shutter is

Deposit shutter, failure to close
6543 jammed, clear the foreign object None
the shutter, shutter in open state
manually
54
Deposit shutter, failure to close The shutter is jammed, clear the

6544 None
the shutter, shutter half-open foreign object manually
Deposit shutter, failure to close
The shutter is jammed, clear the
6545 the shutter, door is blocked to full None
foreign object manually
open
Deposit shutter, COM component
6546 None
error Software error, please contact the
Deposit shutter, invalid data providers
6547 None
returned
Deposit shutter, shutter in Shutter failure, please contact the
6548 None
abnormal state providers
Deposit shutter, communication Check if the communication cable
6599 None
4.29. 6900-6999（I/O expansion board）

Description
I/O expansion board, invalid
6921 None
parameters
I/O expansion board, COM
6941 None
component initialization error Software error, please contact the
I/O expansion board, invalid providers
6942 None
command
I/O expansion board, door status None
6943
read command error
I/O expansion board, failure to None
6944
get door status
I/O expansion board, door Check if the communication cable
6945 None
operation timeout or hardware is in trouble
I/O expansion board, indicator

6946 None
status read command error
I/O expansion board, indicator Software error, please contact the

6947 None
status setting command error providers
I/O expansion board, failure to

6948 None
get indicator status
I/O expansion board, indicator Check if the communication cable

6949 None
operation timeout or hardware is in trouble
55
I/O expansion board, Check if the communication cable

6999 None
4.30. 7000-7099（TCP/IP）
Description
7001 TCP/IP, socket creation failure Reconnect network or restart the None
7002 TCP/IP, illegal socket machine None
TCP/IP, server address can not be None
Check network configuration
7003 resolved
7004 TCP/IP, network closed None
TCP/IP, network connection None
Check network communication line
7005 failure
7006 TCP/IP, network disconnected None
TCP/IP, illegal network address None
7007 parameters
TCP/IP, operation resource Check network configuration None
7008 occupied (blocking mode)
7009 TCP/IP, illegal parameters None
TCP/IP, network disconnected or None
7010 reset
7011 TCP/IP, protocol parameters None
illegal
7012 TCP/IP, non-associated socket Check network communication line None
TCP/IP, operation on non-socket Reconnect network or restart the None
7013 data machine
7014 TCP/IP, access rejected Check network configuration None
TCP/IP, failure to call Reconnect network or restart the None
7015 communication function machine
TCP/IP, network address None
7016 occupied
TCP/IP, operation resource None
7017 occupied (non-blocking mode)
Reconnect network or restart the None
TCP/IP, memory lack
7018 machine
7019 TCP/IP, illegal operation Check network configuration None
TCP/IP, socket closed
7020 machine
TCP/IP, network communication None
7021 blocked
56
7022 TCP/IP, package size error Check network configuration None

7023 TCP/IP, failure to connect the host None
TCP/IP, connection disconnected None
7024 abnormally Check network communication line
TCP/IP, communication None
7025 connection reset
TCP/IP, network address None
parameters legal, but can not be
7027 used Check network configuration
TCP/IP, unsupported address None
7028 type
TCP/IP, connection request Check network communication line None
7029 rejected and host status
7030 TCP/IP, socket used Check network configuration None
7031 TCP/IP, failure to connect network None
TCP/IP, wait timeout before None
7032 sending data Check network communication line
TCP/IP, wait timeout before None
7033 receiving data
7034 TCP/IP, failure to set parameters Check network configuration None
TCP/IP, failure to allocate heap
7035 machine
7036 TCP/IP, failure to send ICMP data None
TCP/IP, failure to receive ICMP None
7037 data
7038 TCP/IP, network PING failure None
7039 TCP/IP, network PING success Normal state, ignore None
TCP/IP, winsock32.dll initialization Check the winsock32.dll and None
7050 failure version
7051 TCP/IP, increasing null session None
7052 TCP/IP, session illegal Check network configuration None
TCP/IP, network session creation parameter None
7053 failure
TCP/IP, network connection None
7054 abnormal
Check network communication line None
TCP/IP, unknown error
7098 and configuration parameter
7099 TCP/IP, communication timeout Check network communication line None
57
4.31. 40000-40099（EPP keypad）

Description
40021 Replace the battery as soon as None
EPP keypad, battery low
possible
EPP keypad, next startup to enter None
anti-Kuhn attack mode, that is, Apply power to the EPP for at least
40022 only can the system start up after four hours, continuous 20 hours or
powered for 20 minutes more recommended to make zero
EPP keypad, shortly entering reset count None
40023 anti-Kuhn attack mode
EPP keypad, command None
Check if the command is correct
40045 non-existent
40046 EPP keypad, parameters error Check if the parameter is legal None
EPP keypad, commands None
Check if the flow is logical
40048 sequence error
40050 EPP keypad, key non-existent Check if the parameter is legal None
40051 EPP keypad, key not installed Check if the flow is logical None
40052 Check if the parameter or flow is None
EPP keypad, no backup key
logical
40053 EPP keypad, illegal key length None
40054 EPP keypad, illegal key attribute None
EPP keypad, unsupported function Check if the parameter is legal None
40055 by key
40060 EPP keypad, illegal initial value None
40061 EPP keypad, PIN not inputted Check if the flow is logical None
EPP keypad, PIN input times Too frequent to call the interface None
40062 exceeded iGetPinBlock
EPP keypad, MAC verification Please use a correct key to acquire None
40063 failure the MAC
40064 EPP keypad, PWD not inputted Check if the flow is logical None
40065 EPP keypad, Illegal PWD inputted None
EPP keypad, PWD verification None
40066 failure
User input error, ignore
EPP keypad, illegal KeyPart None
40067 inputted
40068 EPP keypad, inputted PWD or None
KeyPart differs in two times
40081 EPP keypad, NAK received Check the format of data package None
EPP keypad, waiting response Check if the firmware version and None
40082 timeout DLL version match
58
40083 EPP keypad, unrecognizable data Check if the firmware version and None
returned DLL version match
40085 EPP keypad, undefined error None
40097 EPP keypad, sticky key existent Check if there was key pressed None
EPP keypad, failure to send data
EPP keypad, waiting ACK timeout
4.32. 41000-41099（Bundle-stacking shutter）

Description
Bundle-stacking shutter, notes Notes are retracted, recorded by
41021 are retracted during initialization, the application layer None
warn code
Bundle-stacking shutter, note in
Reject the notes if non-dispensing
41022 bundle-stacking mechanism, None
state
warn code
Bundle-stacking shutter, reject Clear the reject box, or install the
41031 None
box full or non-existent reject box
Bundle-stacking shutter, shutter None
41032
failure when opened
Bundle-stacking shutter, shutter None
41033 Shutter failure, please contact the
failure when closed
providers
Bundle-stacking shutter,
41034 bundle-stacking mechanism None
failure
1. The note is jammed in the
Bundle-stacking shutter, note is bundle-stacking mechanism,
41035 left in the bundle-stacking remove it; None
mechanism when retracted 2. Shutter failure, please contact
the providers
Bundle-stacking shutter, note

41036 Remove the jammed note None
jammed in transport pathway
Bundle-stacking shutter, shutter Shutter failure, please contact the

41037 None
abnormal providers
Bundle-stacking shutter, motor The shutter is jammed, clear the

41038 None
blocked foreign object manually
59
Bundle-stacking shutter, failure to

41039 reset bundle-stacking plate when None
notes retracted
Bundle-stacking shutter, failure to
41040 None
retract notes
Shutter failure, please contact the
bundle-stacking plate position
41041 providers None
error ( the shutter can not be
opened when notes retracted)
Bundle-stacking shutter, shutter
position error (note retraction not
41042 None
performed when the shutter
open)
Bundle-stacking shutter, Software error, please contact the
41043 None
irrelevant DLL used providers
Bundle-stacking shutter, solenoid 1. The solenoid is blocked, clear
41044 failure (the shutter can not be the foreign object manually None
opened) 2. Replace the solenoid
Bundle-stacking shutter, not
41051 None
receiving ACK signal
41052 None
receiving incorrect ACK signal
41053 communication package format None
error
providers
Bundle-stacking shutter, illegal
41054 None
command
Bundle-stacking shutter, serial
41055 None
port configuration error
Bundle-stacking shutter, COM
41056 None
Bundle-stacking shutter, other
41057 None
unknown errors Check if the communication cable
Bundle-stacking shutter, or hardware is in trouble
41099 None
4.33. 41100-41199（Withdrawal shutter）

Description
41100 Withdrawal shutter, normal code
Withdrawal shutter, shutter in

41101
close state, normal code
60
Withdrawal shutter, shutter in

41102
open state, normal code
Withdrawal shutter, invalid Software error, please contact the None
41120
command receipted, warn code providers
Withdrawal shutter, shutter Shutter failure, please contact the None
41140
sensor failure providers
Withdrawal shutter, failure to Motor is blocked or the shutter is
41141 open the shutter, shutter in close jammed, clear the foreign object None
state manually
Withdrawal shutter, failure to
41142 open the shutter, shutter None
half-open
Withdrawal shutter, failure to Motor is blocked or the shutter is
41143 close the shutter, shutter in open jammed, clear the foreign object None
state manually
41144 close the shutter, shutter None
half-open
41145 close the shutter, door is blocked None
to full open
Withdrawal shutter, COM

41146 None
component error Software error, please contact the
providers
Withdrawal shutter, invalid data
41147 None
returned
Withdrawal shutter, shutter in Shutter failure, please contact the
41148 None
abnormal state providers
Withdrawal shutter, Check if the communication cable
41199 None
4.34. 44100-44199（DVR）
Description
Examine and repair without
44159 DVR, sensor abnormal None
power-off
44188 DVR, service started Close DVR service program, retry None
44189 DVR, service not started Open DVR service program, retry None
DVR, command executing error,
44192 None
the command is executing Software error, please contact the
DVR, package format resolving providers
44193 None
error
61
44194 DVR, package creation error Software error, please contact the None
DVR, command executing error, providers
44195 None
data illegal
DVR, command executing error, Check if the communication cable
44196 None
Report the event and check the
44197 DVR, video lost None
video cable
44198 DVR, data length exceeds limit Software error, please contact the None
44199 DVR, unknown error providers None
62
Appendix User Feedback Form
Title：DT Series ATM Error Code Description Manual

Number & Release：DT- ERRCODE-V1.3E-1/1 Date：2/2007
GRG Banking Equipment Co., Ltd welcomes your feedback on this publication. Your comments
will be of great value in helping us to improve our products.
You may send your comments to us electronically.
Circle the numbers below that best represent your options of this publication.
Ease of use 5 4 3 2 1 0
Accuracy 5 4 3 2 1 0
Clarity 5 4 3 2 1 0 5 = Excellent
Completeness 5 4 3 2 1 0 4 = Good
Organization 5 4 3 2 1 0 3 = Adequate
Appearance 5 4 3 2 1 0 2 = Fair
Illustrations 5 4 3 2 1 0 1 = Poor
Examples 5 4 3 2 1 0 0 = Not Applicable
Overall
5 4 3 2 1 0
satisfaction
Choose the items you feel we will improve this publication.

Add more/better quick reference
Improve the table of contents
aids
Improve the general description Add more examples
Improve the organization Add more illustrations
Make it less technical Add more technical detail
Make it more brief Add more step-by-step procedures
Write any additional comments you have below (If necessary, add additional sheets.)
Thank you for your evaluation of this publication. If we may contact you concerning your
comments, please fill in the information below:
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Postcode: 510656 Tel: +86 (0)20 38699033 Fax: +86 (0)20 38699014
Http: //www.grgbanking.com E-mail: Tech_support @ grgbanking.com
63

DT Series ATM Error Code Manual (v1.3)

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DT Series ATM Error Code Manual (v1.3)

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DT Series ATM

Error Code Description Manual

Date Page Description of change

Oct. 2004 All New publication for this manual

1. Added: 4.8 Invoice printer; 4.14 Night deposit

2. Definition of Error Code.........................................................................1

3. Type of Error Code ................................................................................1

4. Detailed Description of Error Code .....................................................2

Appendix User Feedback Form .....................................................................63

1. Description of Error Reporting

2. Definition of Error Code

Detailed error code（The fourth, fifth digits）

Device code, or error subtype（The third digit）

Error type（The first, second digits）

3. Type of Error Code

No. Error Code Error Code Type

11 1800-1899 USB diagnostic unit

4. Detailed Description of Error Code

4.1. 1-899（Software error）

Check if the screen number None

Advertisement package None

4.2. 900-1099（Serial port or RS232 hub）

RS232 hub, command for getting

4.3. 1100-1199（NMD100 dispenser）

Dispenser, notes have been 34

1. Delivery transport path 57

4.4. 1200-1299（OMRON card reader）

Card reader, memory card can

Card reader, read error, can not

Card reader, take-out card

please initialize the card

4.5. 1200-1299（SANKYO card reader）

repeatedly, please examine

Card reader, specified track can

Card reader, undefined

4.6. 1300-1399（Thermal, dot matrix receipt printer）

resistor on the print head or check if

4.7. 1400-1499（Journal printer）

Communication command error; or

4.8. 1500-1599（Invoice printer）

Invoice printer, cutter position Cutter sensor failure or cutter

4.9. 1700-1799（SAM card module）

SAM card module, card protocol

SAM card module, can not use

SAM card module, record in

SAM card module, response data

4.10. 1800-1899（Diagnostic unit）

Diagnostic unit, too long

4.11. 1800-1899（USB diagnostic unit）

4.12. 1900-1999（User keypad）

inexistence or card bad, replace the card;

not meet requirement card, please contact the providers

4.13. 2000-2099（Withdrawal shutter）

1. Shutter blocked, remove the

Withdrawal shutter, receiving 1. The communication cable is in None

Withdrawal shutter, serial port Check if the communication cable None

4.14. 2300-2399（Night deposit mechanism）

4.15. 2400-2499（Deposit shutter）

Deposit shutter, failure to open

Deposit shutter, lock-plate close

1. The communication cable is in

4.17. 3300-3399（RF card reader）

RF card reader, 020 card read None

Card wallet format illegal, replace