No Core Competency

Competency Definition Indicator

1. Communication Able to shares information and/or
ideas to other people, understand the
information and/or ideas that’s been
given, and able to clarify the meaning
of information and/or ideas
2. Drive for Result Takes initiative in defining realistic
outputs and clarifying roles,
responsibilities and expected results
in the context of the company
programme
3. Team Works Working cooperatively with others to
complete work assignments
 Speaks fluently
 Expresses opinions, information and key points of an argument
clearly
 Presents information with skill and confidence
 Responds quickly to the needs of an audience and to their reactions
and feedback
 Projects credibility
 Structures information to meet the needs and understanding of the
intended audience
 Presents information in a well-structured and logical way
 Sets high standards for quality of work
 Monitors and maintains quality of work
 Works in a systematic, methodical and orderly way
 Consistently achieves project goals
 Focuses on the needs and satisfaction of internal and external
partners
 Accepts and tackles demanding goals with enthusiasm
 Work as part of a team to achieve mutual goals
 Develop and maintain good working relationships with supervisors
and co-workers.
 Choose behaviours and/or actions that best support the team and
lead toward the accomplishment of work tasks.
 Shows respect for the views and contributions of other team
members;
 Listens, supports and cares for others;
 Consults others and shares information and expertise with them;
 Builds team spirit and reconciles conflict;
 Adapts to the team and fits in well
4. Efficiency Efficient use of company resources as the
Orientation main determinant of decision and action.
5. Going Green The use of green technology is to
Technology create an image of responsibility and
appeal to environmentally conscious
consumer groups while also
preserving the natural environment.
6. Security of To protect the safety and security of
people, assets people and company assets, and to be
and information strict care in the management of all
information.
7 Integrity Behave in an honest, fair, and ethical
manner. Show consistency in words
and actions. Model high standards of
ethics
8 Customer Focus Able to achieve excellence in
delivering the planned customer
service outcomes for the department
and monitoring the unit services
delivery in order to achieve the
service delivery targets and to ensure
the highest level of customer care and
customer satisfaction
 Capable to calculate about all requirements needed for work
 Able to use the amount of resources maximally but appropriately as needed
 Able to think of effective options by considering existing resources
 Reduced energy bills
 Reduced power usages
 Reduced pollution in the air and water
 Reduced amount of toxic byproducts created from manufacturing
process
 An established and well-maintained systems to ensure the safety
and security of Epson personnel, visitors and contractors.
 A clear and strict care of handling tangible and intangible assets.
 A well-mannered regulation of precautions to protect the
confidentiality of business information including the privacy of
customers, employees and other stakeholders.
 Treat others fairly and with respect
 Takes responsibility for own work, including problem and issues
 Use applicable professional standard and established procedure
and policies when taking action and making decision
 Identifies ethical dilemmas and conflict of interest situation and
take action to avoid and prevent them.
 Anticipated and prevent breaches in confidentiality and or security
 Listen and response to customer needs within legislative
framework and policy guidelines
 Clarifies the customer interest or expectation when doubt exist
 Make sure that customer need or requirement are met
 Regularly takes step to improve the quality of services produced by
the work unit
 Establish plan and program to satisfying customer needs and
expectation
 Deliver services to customer within the agreed service levels.
No Functional Competency
Competency Definition Indicator
1. Creating and Creating new method, ideas, product,  Produces new ideas, approaches, or insights
Innovating etc. to answer emerging problem or  Creates innovative ways of designing projects or outputs in own
issues work area
 Produces a range of solutions to problems.
2. Adapting and Being open to change (positive or  Be open to considering new ways of doing things.
Responding to negative) and to considerable variety  Actively seek out and carefully consider the merits of new
change in the workplace. approaches to work.
 Willingly embrace new approaches when appropriate and discard
approaches that are no longer working
 Take effective action when necessary without having to have all the
necessary facts in hand.
 Respond effectively to unpredictable or unexpected events.
 Effectively change plans, goals, actions, or priorities to deal with
changing situations
3. Problem Solving Analysing and interpreting situations  Breaks down work issues, seeking further information if necessary
from a variety of viewpoints and  Provides workable solutions to solve immediate work problems
finding creative, workable and timely  Makes suggestions and implements improvements to personal
solutions work processes
 Actively supports new initiatives and tries different ways of doing
things
 Learns from own and others’ experiences
 Seeking opinion to other people to further widening own self
perspective and understanding regarding problem
4. Analyzing Gathers and analyses information,  Analyses numerical data and all other sources of information, to
identifying critical relationships and break them into component parts
patterns among data and proposes  Patterns and relationships
workable solutions.  Probes for further information or greater understanding of a
problem
 Makes rational judgments from the available information and
analysis
 Demonstrates an understanding of how one issue may be a part of a
much larger system.
5. Technical/ Acquires and applies new skills to  Applies knowledge of basic technical/scientific methods and
Scientific remain up to date in his/her area of tools
Credibility expertise. Reliably applies knowledge  Provides reliable technical/ scientific information and data;
of basic technical/scientific methods  Stays informed about current
and concepts  knowledge developments in his/ her area of expertise and acquires
new skills to keep up to date
 Proposes new procedures and techniques in response to changing
needs in his/her area of work.
6. Following Giving full attention to what other  Receive, attend to, interpret, understand, and respond to verbal
Direction and people are saying, taking time to messages and other cues
Procedure understand the points being made,  Pick out important information in verbal messages
asking questions as appropriate, and  Understand complex instructions
not interrupting at inappropriate  Appreciate feelings and concern of verbal messages
times.  Act upon the instruction to complete an assignment
 Not unnecessarily challenge authority; follows procedures and
policies
 Keeps to schedules
 Complies with legal obligations and safety requirements of the role.
7. Panning and Thinking ahead, managing time,  Plans and prioritises own workload to meet agreed deadlines
Organizing priorities and risk, and developing  Advises colleagues or manager early of obstacles to work delivery
structured and efficient approaches  Perseveres and follows work through to completion
to deliver work on time and to a high  Checks for errors to ensure work is delivered to a high standard
standard. first time
 Effectively juggles priorities
8. Resilience Able to remain calm in emotionally • Maintains composure and remains calm under pressure by keeping
charged situations. Accepts a sense of perspective when faced with difficult situations;
constructive feedback in a positive • Remains constructive in dealing with setbacks;
manner and is able to cope with • Adapts positively to changing circumstances or other constraints
setbacks. and is determined to complete tasks under the existing conditions;
• Acknowledges his/her emotional and professional limits and seeks
help when necessary;
• Complies with the company’s regulations, rules and policies of the
company
9. Initiating Action Taking prompt action to accomplish • Responds quickly; Takes immediate action when confronted with a
objectives, achieve goals beyond what problem or when made aware of a situation.
is required and being proactive. • Takes independent action; Implements new ideas or potential solutions
without prompting; does not wait for others to take action or to request
action
• Goes above and beyond; Takes action that goes beyond job
requirements in order to achieve objectives.
No Managerial Competency
Competency Definition Indicator
1. Strategic Using an understanding of the bigger  Translate company vision and strategy into practical plans
Thinking picture to uncover potential  Develops a positive and compelling vision of company future
challenges and opportunities for the potential
long term and turning these into a  Translates an understanding of issue and problem to small
compelling vision for action chunks
 Proactively involves partners in strategic thinking,
 Incorporating their views into plans and working with them
to align strategic priorities
 Sets priorities by identifying what kind of problem that need
to solved first and where to invest to the most needed area
 Generates strategic initiatives plans that reflect the company
position as the authority
2. Judgement/ Forming sound, evidence-based  Makes decisions for the benefit of the organisation
Decision Making judgements, making choices,  Presents and instils confidence in strategic decision-making
assessing risks to delivery, and taking  Consults other stakeholders before in making decisions
accountability for results  Stands by the decisions and actions of the company
 Accepts and promotes accountability for the company
decision making
 Ensures the organisation balances effective risk management
with the need for timely actions
3. Managing and setting high standards for oneself and  Motivates others to perform better
Developing others, guiding, motivating and  Valuing and Recognising others work and encouraging them
Performance developing them, to achieve high to learn and reflect to their experience
performance and meet the GLA’s  Sets definite direction and expectations
objectives and  Giving and monitors challenging and achievable performance
statutory obligations that in line with company objectives
 Manages performance issues effectively
 Keeping team morale and performance