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July 2019
2 ITIL 4 Frequently Asked
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1 ITIL 4 scheme
1.1 What is the new ITIL® and why is it necessary?
We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’
which has created an increasingly fast-paced and complex environment, requiring
organizations to be more agile, better equipped to adapt what they do, and ready to
adopt new ways of working to succeed. The ITIL 4 framework helps organizations to
connect and align these different challenges that are relevant not only to ITSM
professionals, but also to a wider range of professionals working in the digital world.
ITIL 4 expands on previous versions of ITIL by providing a practical and flexible basis to
support organizations on their journey to the new world of digital transformation. It
provides an end-to-end IT/digital operating model for the delivery and operation of tech-
enabled products and services. IT teams are enabled to continue to play a crucial role in
the wider business strategy.
ITIL 4 supports the existing investment that people and organizations have made in ITIL,
as it is an expansion on the existing framework. That investment is protected because ITIL
4 provides a practical and flexible transition that helps organizations adopt the new ways
of working of the modern digital world.
One of the main characteristics of the new ITIL 4 certification scheme is that it is now
formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL
strategic leader (ITIL SL). They are intended to provide end learners with greater depth of
content in key areas of service management and it strategy to support their learning
journey and career progression.
The two streams are made up of five modules altogether.
To become an ITIL managing professional (ITIL MP) end learners must complete the
following modules:
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• ITIL 4 Foundation
• ITIL Specialist: Create, Deliver & Support
• ITIL Specialist: Drive Stakeholder Value
• ITIL Specialist: High Velocity IT
• ITIL Strategist: Direct, Plan & Improve*
*universal module for both ITIL designation streams.
To become an ITIL strategic leader (ITIL SL) end learners must complete the following
modules:
• ITIL 4 Foundation
• ITIL Strategist: Direct, Plan & Improve*
• ITIL Leader: Digital & IT Strategy
1.6 What are the timelines of release for the ITIL 4 certification scheme
modules?
The ITIL 4 modules will be released according to the below top-level timelines. More detailed
release dates of the modules and new exams will be made available to ATOs with the launch of
ITIL 4 Foundation. ATOs will be provided with accreditation details, guidance and sales
enablement information in sufficient time to be able to support the release of the further ITIL 4
modules.
• ITIL Foundation – 28 February 2019.
• ITIL 4 Managing Professional Transition Module - 3 October 2019.
• ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4
Strategist: Direct, Plan and Improve) - November 2019
• ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist:
High Velocity IT) - Q1 2020
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• ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.
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2.8 Why are 17 credits required to be able to take the ITIL Managing
professional transition module?
The Managing Across the Lifecycle (MALC) exam currently requires end-learners to have gained a
total of 17 credits from ITIL Foundation, Intermediate, and/or ITIL Practitioner.
To keep a consistent approach and recognise any previous investment end-learners made in ITIL
v3, the same amount of credits will be required for those wishing to transition from v3 to ITIL 4 via
the ITIL Managing Professional transition module.
Having gained the required credits from ITIL v3, end-learners will be able to take the ITIL Managing
Professional transition module without needing to take the MALC exam.
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3.2 When will the higher levels beyond Foundation have exam papers
available?
Further information regarding release dates will be made available in H2 2019.
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4 ITIL content
4.1 When will the publications be released?
The ITIL Foundation guidance was released on 18 February 2019.
Information about publications associated with ITIL Specialist, Strategist and Leader will be
released in H2 2019
4.3 Why does AXELOS reference ITIL v3 rather than ITIL 2011 edition?
When we talk about ITIL v3 we are referencing the current version of ITIL. We are aware that v3
was updated in 2011 but as this is an edition rather than a version we reference v3 for the sake of
clarity.
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