Name : Mrs Sangeeta Mishra

Email : mishra.sangita54@ymail.com,mishrasangu420@gmail.com
Phone : 7378377187

SUMMARY

 Around 4 years of professional experience in business analyst and manual testing with various domain such as
banking,insurance,social media domain, salesforce application .
 My background includes constructing and building relationships with clients in order to understand customer
needs and requirements. Creating business process diagrams by utilizing business intelligence that is gathered
collaboratively. Making sure that a client’s needs are satisfied all throughout the business process and even after
the transaction is complete as well.
 A thorough understanding of the Software Development Life Cycle (SDLC) including but not limited to the various
concepts such as Requirement Gathering, Experience in the development of Client-Server and Web-Based
Applications.
 Experienced in documenting requirement using Unified Modelling Language (Use Case and Activity Diagrams) also
building business Process Flow Charts using tools such as Visio and Rose.
 Exposes in project coordination, determination of scope and priority, project implementation.
 Apart from BA I have exposure in testing of application with the help of test cases which used to develop with the
help of SRS, BRS and RTM documents.
 Good communication and interpersonal skills. A self-motivated, responsible, and reliable team player with strong
commitment to quality and customer service.
 Strong Technical background with good experience in all areas of software testing, data flow design, functional
specifications, detailed code specifications, programming and unit testing).
 Experience in working with different database using different SQL queries.

TECHNICAL PROFILE

Database Technologies: - Microsoft Access, MySQL, SQL server.

Other Application: - Rational Rose Enterprise, Salesforce Applications.
Technical Skill Set: Salesforce Technologies: Software Testing/QA- Testing Techniques - Project & Test Plan Review - Test
Case Execution - Test Plan creation - Manual Testing - Agile Testing - Water Fall Methodology - UAT Testing , Defect
Tracking, Reports. Static & Dynamic Testing, Black Box &White Box Testing, Web Based Testing, mobile testing, regression
testing, functional and non-functional testing.
Defect Management Tool used: Jira 7.1, Bugzilla, GitHub, Mantis 2.1, QC, Red mine tool.

WORK EXPERIENCES
 Started with IBM India Pvt Ltd in Pune from June 2013 to June 2014 as IT Analyst.
 Second company –Offbeat Software Solutions Pvt Ltd in Chandigarh from Dec 2014- Dec 2015 as QA,BA
 Third Company –HDFC Realty Ltd in Mumbai from June 2016 – Jan 2018 as IT officer, salesforce tester, QA, BA.
 Fourth Company – Tejora Technology Ltd in Mumbai from Oct 2018 – current as QA Engineer, Business Analyst.

PROJECT : 1
Project Title Online DP sheet Calculation with RPA integration.
Client Axis Securities Ltd
Duration Oct - 2018 to 2019
Technologies Used Red mine tool, SQL server, Java, tomcat server.
Roles and Business Analyst Role
Responsibilities 1. Interacting with the functional owners for requirement gathering & analysis.
2. Conducting feasibility studies to determine the viability of business requirements.
3. Perform Impact Analysis & provide Solution Design to the development team.
4. Create Business Requirement Document (BRD) for the entire application for the client as
well as the development team.
5. Prioritizing user requirements & Facilitate User Acceptance Testing (UAT).
6. Follow up with User representative for design changes and approvals.
QA Engineer Role
1. To read all the documents (SRS) and understand what needs to be tested.
2. Based on the information procured in the above step decide how it is to be tested.
3. Inform the test lead about what all resources will be required for software testing.
 4. Develop test cases and prioritize testing activities.
5. Execute all the test case and report defects, define severity and priority for each defect.
6. Carry out regression testing every time when changes are made to the code to fix defect.
7. Need to perform functional, regression, system, load, stress, smoke and sanity testing on UAT.
8. Need to follow SDLC, STLC, and agile process during testing.

The intent of this application is to reduce the manual process and automate the way the DP Sheet,
Monthly Inventory Comparison, Quarterly Inventory Comparison are being generated for any
customer, for accounts for multiple frequencies.
We in this application will automate this entire flow: DP Sheet, various source systems from where
this information needs to be pulled in, template for generating the DP Sheet and updating the same
Project Description information within our application as well as finacle HCRMON Menu.
This This application needs to be integrated along with existing applications – central repository for
document/ report – Intellect and few other source systems. We need not implement any login
authentication. Employees logging in the Intellect will only have access to this application through
SSO.

PROJECT : 2
Project Title Transaction Approval Dashboard
Client Axis Securities Ltd
Duration Oct - 2018 to 2019
Developed At Tejora Technology Ltd
Technologies
Red mine tool, SQL server, Java, tomcat server.
Used

Business Analyst
 Interacting with the functional owners for requirement gathering & analysis.
 Conducting feasibility studies to determine the viability of business requirements.
Roles and
 Perform Impact Analysis & provide Solution Design to the development team.
Responsibilities
 Create Business Requirement Document (BRD) for the entire application for the client as well as
the development team.
 Prioritizing user requirements & Facilitate User Acceptance Testing (UAT).
 Specification /Development / Testing throughout the entire project cycle.

The intent of this application is to reduce the manual process. Initially customer data will be keyed into
spreadsheets. This data will then be uploaded into the database. Information will be fetched from
Finacle, E-Forex and internal database where the data has been uploaded. This application will segregate
the data from multiple data sources and display it in a user friendly manner. User will also be able to
enter remarks for desired sections. Also, there are fields where the logged in user is expected to enter
Project data. This information will then be verified by checker. Once approved, the customer information will be
Description successfully updated for future reference. AD Login Authentication is not required. This application will
be accessible from Finacle Core Menu. Session Management needs to be implemented between our
application and the application from where this application will be accessed.

Project :3
SALESFORCE APPLICATIONS for Residential & Commercial
Project Title
HDFC Prop partner Broker App, HDFC Master Watch, and HDFC Realty websites.HDFC Ergo. All the
Other Projects mobile apps are tested on Ios, Android based platform.

Duration June 2016 to January 2018

Developed At HDFC REALTY LTD
Technologies
Bugzilla, Jira, Mantis,Github
Used
 Business Analyst
 Work closely with clients (Business Development Team and Project Management team) to
understand RFPs/RFQs.
 Gather functional and technical requirement from Clients through Calls, Emails and Skype.
 Draft comprehensive proposals with detailed SOW (Scope of Work), flow diagrams, and wire
frames.
 Coordinate with Project team to get effort estimation for the proposals and present same to the
Business Development Team.
 Requirement gathering, preparing data flows and mapping information.
 Should be able to translate business requirements into technical specifications for the
development team.
 Experience in Configuration, Implementation, Administration and Support of Salesforce CRM
Roles and  Examine SFDC error and debug logs if any external application that synchronizes with SFDC.
 Updating new validation rules editing pick list value for leads and opportunities.
Responsibilities
 Run all apex tests in the system to spot any new errors, changes in triggers or data clean-up as
per client requirement.
 At end of day we used to check activation and deactivation of users as per HR directions. We
used to provide Salesforce id to new user if Licensed is free. Password creation, reset and
updating CRM id, Salesforce id many mores Salesforce activities are performed.
 Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page
Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and
Events.
 Skilled in in customizing standard objects like Accounts, Contacts, Opportunities, Products,
Price books, Cases, Leads, Campaigns and Custom objects as per client’s need.
 Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved
designating access to the applicable user within the role hierarchy.


Project :4
Project Title Buzz number and Social Channels
AMS, Embryo, Dolly Skip Managers, GOST (Machine parts), Experian Allocations (Finance based
Other projects: applications. The QA team used to work simultaneously on the projects.

Client Offbeat Software Solutions Pvt Ltd

Duration December 2014 to April 2016
Technologies
ASP.NET,SQL SERVER 2008,Jira,Mantis,Bugjilla,
Used

Business Analyst and QA Engineer.

 Thoroughly studied the inherent systems to have a clear understanding of the business processes
and associated system workflow.
 Conducted Gap analysis to understand new business model and additional functionalities to be
incorporated into the new application.
 Clarified and prioritized requirements by conducting brainstorming sessions with the
stakeholders and SMEs.
 Documented various documents including the Business Requirements Document and the Use
Case Specification Documents.
 Used Rational Requisite Pro as requirement gathering tool.
Roles and  Identified all use case components including basic, alternate and exception flows.
Responsibilities  Analysed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using
Rational Rose.
 Gathering business requirements and converting them into functional requirement specifications
and user requirement specifications. Used Rational Requisite Pro for Requirement Document
preparation.
 Carried out detailed and comprehensive business analysis with the RUP methodology.
 Prepared Business Process Models, which included modelling of all activities of the business
from conceptual to procedural level.
 Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete
coverage of requirements.
 Tool for delivering social media information and insights. Buzz Numbers delivers its clients an easy way to
uncover social media insights, conduct real-time research, establish benchmarks and formulate forward
thinking strategies. Buzz Numbers can also design and deliver reports that can drive new insights and
Project socialise your business with real data. Social Channels is a new social module coming to both Buzz
Description Numbers. With Social Channels we’re moving into a new social space inside our products. This module
will allow users to measure their owned social media profiles, and to benchmark their competitors' social
media profiles

Project :5
Project Title Unified Customer View (General Insurance Company)
Client ICICI Lombard
Duration Oct 2018 to Jan 2019
Technologies
ASP.NET,SQL SERVER 2008,Jira,Mantis,Bugjilla,
Used
Business Analyst and QA Engineer.
 Interfaced with stake holders and facilitated communication between client and the IT
department.
 Involved in creating targeted questionnaires and interviews for SME’s, clients and business
users to gather requirements.
 Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of
the application.
 Extensively experienced for organizing and documenting requirements, preparing use cases,
writing business documents and reports in Pre- Testing phase.
 Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the
Application database Tables, along with checkpoints for testing / verification.
 Participated in JAD (Joint Application Development) sessions for requirement, feasibility and
risk analysis with various stakeholders, including designers, developers, QA and management
to identify critical and high risk areas of the application.
 Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring
that the final application catered to the user requirements.
Roles and
Responsibilities  Exposure to API concepts and testing.
 Work closely with all teams involved in the development cycle, while maintaining a positive
relationship that demands respect for quality.

The purpose of an Insurance is to provide protection against the risk of any financial loss. Then intent of
this applications is to develop general insurance system which is a form of risk management in which an
insurer agrees to take the risk of the insured entity against future events, uncertain loss etc. Also in
return for this transfer of risk, the insured person exchanges a monetary compensation to the insurance
company which is termed as “Premium”.
Individuals, businesses, or any other entity can take a protection using the insurance policy against the
significant losses, financial suffering etc., and the premium is paid by the insured to the insurance
company. As the risk increases, there is a significant increase in the premium amount as well.
In UCV application, the company provides services with the help of different touch points like : call
center,chat,email,letter & forms, self helps (Service quality),IRMS/IRDA.All the process of generating
policy, claims of any type of insurance is done on the basis of interaction id.

Projects 6
Project Title BMC Remedy Tool

Client IBM India Pvt Ltd

Duration June 2013-June 2014
Technologies
Java, SQL server ,Mantis ,Jira
Used
 IT support Analyst & QA
BMC Remedy tool used for logging issues and resolving for Vodafone customers.
QA
 To read all the documents and understand what needs to be tested.
 Based on the information procured in the above step decide how it is to be tested.
 Inform the test lead about what all resources will be required for software testing.
 Develop test cases and prioritize testing activities.
Roles and  Execute all the test case and report defects, define severity and priority for each defect.
Responsibilities  Carry out regression testing every time when changes are made to the code to fix defect.
 Good understanding of SDLC & STLC with expertise in the Integration and Functional, User
Interface, Regression testing. Experience in analysing test results and communicating via Bug
tracking systems.
 Exposure to DB (RDBMS) technologies and concepts
 Understandings the requirements documentations such as use case based, functional flow
diagrams and requirements specifications. Making of test cases and scenarios based on SRS and
FRS given by client.
IT Analyst
Responsible for resolving the issues related to software, hardware, application (BSCS, CRM, CPOS,
UPSS and many more) ,networking
(LAN, Wi--Fi,Outlook application) and database (Oracle,SQL)for Vodafone India employees.
Project
Description 1: Resolution given with help of BMC Remedy Tool in pan India (28 circles) for Vodafone client
2. Resolution given like password reset and id unlock of Domain, RSA, VPN and Outlook id.
3. Knowledge of Incident Management tool
4. Reported issues source: Mail, Chat, Forms, Web and call.

EDUCATIONAL PROFILE

 Master in Computer Application (MCA), 2012, K.K. Wagh College of Engineering, Pune University, Nashik.
(74.21%)
 Bachelor of Computer Science (BCA), 2008 Makhanlal Chaturvedi Rastriya Patrakarita Vishvavidyalaya, Bhopal
(67.36%)
 SOFTWARE TESTING CERTIFICATION: Manual and Automation.
 Intermediate (12th), 2004, CBSE Board (57.60%)
 High School (10th), 2002, CBSE Board (66.20%)

PERSONAL DETAILS

 Date of Birth : 25-12-1986

 Nationality : Indian
 Gender :Female
 Languages Known : English , Hindi
 Contact Address :.B-203,Type _E 11 ,Om Green Society ,Padamavati Nagar,Bolinj Naka,Virar West.

Date: 27 August 2019

Place: Mumbai (Sangeeta Mishra)