BUSINESS PROCESS

EXCELLENCE SUMMIT
2019
10 – 11 October 2019
Ramada Powai Hotel and Convention Centre

Leveraging the latest tools to cultivate culture of continuous improvement in your

business to increase control, enhance innovation, reduce risk and drive growth.

SPEAKER PANEL

Amit Panchal Anshul Rawal Anoop Kumar Ashok Asawale Bhavesh Singhal Dipu KV Dr. Rajiv Sinha Ram Rashim Arora
General Industry Expert Vice President & Vice President Senior Director– President - Head - Business Chakravarthy Vice President -
Manager- Head - Business IT Process Revenue & Operations Excellence, Vice President - Quality Process
Business Excellence, Excellence, Growth, & Customer Larsen & Toubro Quality, Training, Management,
Excellence, Infosys Mahindra and Myntra Jabong Service, Ltd. Customer Fiserv, India
Kirloskar Oil Mahindra Ltd. India Pvt. Ltd. Bajaj Allianz Insights,
Engines Ltd. General Analytics and
Insurance Co. Regulatory
Ltd. compliance,
Reliance
Industries Ltd.

Ravi Badve S.Vaidyanathan Sanjay Shashin Shivangi Kamath Shweta Modi Shyamji Subroto Gupta Uttam Soni
Director - Assistant Vice Khanvilkar Bodawala Head Quality Director Process Agrawal SVP, Head - Head - Business
Customer President Head Quality Director Management Excellence- Head- Innovation Excellence
Delivery, Corporate and Business Business and Process Customer Commercial & Business & Office of
Design Thinking Business Excellence, Excellence, Go Improvement - Experience, Excellence, Excellence, Strategy
Facilitator, Excellence, Crompton to Market & Process Go-MMT Group Processes Jubilant Management,
Mastercard Inc. Hindalco Greaves International Excellence & SCM FoodWorks Ltd. Tata Capital Ltd.
Industries Ltd. Consumer Business, Group, Strategy,
Electricals Ltd. Boehringer TATA AIG Vodafone Idea
Ingelheim Group General Ltd.
Insurance
Company Ltd.

CONCEPTUALIZED BY
 INTRODUCTION:

Driven by digitization and competitive business environment, business excellence approaches are becoming essential in addressing the
strategic objectives for leading organizations. As organizations focus on value-adding for the next phase of corporate growth, the key
lies in process and business innovation and as well as making the shift towards customer-centricity. Considering how business is being
evolved in recent past, now is the time every for organization to reassess and reengineer their processes for the business of tomorrow.

KEY CONFERENCE FOCUS AREAS WHO SHOULD ATTEND?

Understanding the market value of process Operational Excellence

improvement – uncovering the long-term benefits
and aligning them with your corporate strategy

Business Excellence
Building leadership commitment to Business
Process Excellence

Delivering sustainable enterprise-wide business Business Improvement

change: Adopting as the key measure of
performance

Why are setting KPIs and metrics for process Continuous Improvement
excellence measurement and governance
important

Case studies on your Business Process Business Transformation

Excellence journey 0-3 years, 3-7 years &
7+ years

How do you build cohesion between lean, agile, Change Management

and design thinking to tap into your potential?

Transformation
Conducting an effective process maturity
assessment; process maturity model (PMM)

Innovation
Dealing with challenges of employee engagement
to maximize organizational growth

Achieving desired performance improvement Process Excellence

through Business Agility Framework

Process Improvement
Quantifying investments in your Process
Improvement systems on your P&L account

Commercial Excellence
Building a strong BPM foundation for
performance excellence

Business Strategy
Counteracting risk during the transformation
process in order achieve sustainability
 EXHIBITION, MEETING AND
Sponsoring or exhibiting at Business Process Excellence Summit 2019 is an excellent
PROMOTION way to reach a highly targeted group of key decision makers in operational, business
OPPORTUNITIES and process excellence functions across industries.

WHAT CAN SPONSORSHIP DO FOR YOU?

UNVEIL NEW PRODUCTS OR SERVICES

Draw attention to your products and

brand by using this conference as a 01
launch pad for new products or services.

POSITION YOUR COMPANY’S

BRAND

Showcasing your company at leading 02

industry events establishes your company
in the eyes of your prospect or existing
client.

BUILD CUSTOMER LOYALTY

NEW SALES LEADS
Face-to-face contact at
03 conferences shows continued
Only the most senior-level decision
makers attend our conferences, support of a market and helps you
connect with them in a pressure to develop client loyalty as well
free, collaborative environment by as cementing your position as a
showcasing your services either market leader.
by exhibiting or taking part in the
programme.
04

BROKERING NEW BUSINESS

05 PARTNERSHIPS

Target your best prospects in a positive,

collaborative environment where they are
06 open to new ideas. Attendees are always
looking for exciting new partnering
opportunities. Our conferences offer you
an ideal opportunity to make contact and
ENTER NEW MARKETS future business.

Exhibiting is one of the most cost-

effective and time-efficient ways
of opening up a window to a wide
section of buyers.

WHY CHOOSE As conference experts, we know how best to utilise events to promote, develop and generate business for our
OUR EVENTS? clients. To find out more about how you can make the most of your participation at this event, Contact:
Viraj Pradhan, Senior Business Manager - India, Phone: +91 22 6608 9519, Mob: +91 98925 31381,
Email: viraj.pradhan@inventicon.in
 DAY 1 | OCTOBER 2019

08:00 Registration & coffee
08:45 Welcome address by Inventicon Business Intelligence
09:00 Opening remarks by the chairperson
09:10  eynote: Uncovering the Business Process Excellence evolution across
K lean six sigma, design thinking
India today
12:40  artner Session: How do you build cohesion between lean, agile, and
P
design thinking to tap into your potential?
•G
 etting the first steps rights: Evaluating and realizing improvement
opportunities across the entire organization
•C
 reating organisation-unique methodology from proven methods such as
•B
 est practices in delivering results through multiple levers

•W
 hy are organizations on their excellence journey and the value?
•U
 nderstand, analyze, automate, and demonstrate the journey of Business
Process Excellence
•U
 nderstanding the key linkages between continuous process
improvements and successes
09:40  nderstanding the market value of process excellence – uncovering the
U business transformation framework?
long-term benefits and aligning them with your corporate strategy
•N  eed to align your business objectives with quality
•H  ow to embrace new leadership approaches and harness organizational
creativity
• I dentifying how technology can help to enable the process strategy?
•U  ncovering the risks, limitations, challenges and opportunities
13:10 Luncheon
14:10  ase Study: 0– 3 years of deployment: Frameworks and infrastructures:
C
Defining what your program will look like
•H  ow exactly does your Process Excellence program sit within the wider
•C  hoosing your approach: Lean, Six Sigma & BPM and identifying the need
to change or be upgraded
• E xcellence deployments: Trends and experiences from different
organizational structures and cultures

Shivangi Kamath, Head Quality Management and Process Improvement-
Process Excellence Group, TATA AIG General Insurance Company Ltd.

10:10  artner Session: Incorporating Business Process prioritization beyond

P 14:40  ase Study: 3 – 7 years deployment: Implementing an end-to-end
C
Lean Six Sigma using Business Process Management sustainable capability

•U  nderstanding the areas of weakness •U  nderstanding a complete and holistic change management system for
• I dentifying gaps in the process of no profit sustainable business improvement from end-to-end
•M  easuring performance through BPM monitoring systems to continuously •C  hoosing the required framework in place to effectively transform
achieve process excellence individual improvement methodologies
• identifying the gaps in your current program for sustainable management
10:30 Coffee break framework for transformation

11:00 Building leadership commitment to Business Process Excellence Anoop Kumar, Vice President & Head - Business Excellence,
Infosys
•H
 ighlighting continuous improvement program performance and identify
improvement opportunities 15:10  ase Study: 7+ years of deployment: Leader-to-leader knowledge share:
C
•A
 pplying behavioral tools and methodologies to your Business Process Capitalizing on the recovery; a question of revenue growth
Improvement project
•U
 sing behavioral science to gain and maintain senior management •H
 ow do you transition your process Excellence strategy from cost out to
support and involvement revenue growth?
•W
 hat are the best ways to support revenue growth, at the same time as
Amit Panchal, General Manager - Business Excellence, keeping costs low?
Kirloskar Oil Engines Ltd. •S
 plitting out revenue retention and revenue growth initiatives
•W
 hat is the difference and how should these be balanced across the
11:30  anel Discussion: Delivering sustainable enterprise-wide business
P Process Excellence program?
change: Adopting as the key measure of performance

Uttam Soni, Head - Business Excellence & Office of Strategy Management,
•A
 pplying enterprise excellence thinking to drive large scale business Tata Capital Ltd.
transformation
•C
 reating an enterprise-wide framework for sustainable process 15:40 Coffee & networking
improvement
•C
 onnecting the dots between strategy, process, operations and IT 16:10 Conducting an effective process maturity assessment; process maturity
•O
 rganizing management support as well as bottom line success model (PMM)

Moderator: •D  etermine which capabilities are important for meeting the long- and
Rashim Arora, Vice President - Quality Process Management, short-term business goals
Fiserv, India •A  ssessing capabilities and identify internal best practices using
benchmarking and global best-in-class
Panellists: • I dentify gaps between current state and demonstrate the change
Amit Panchal, General Manager - Business Excellence, management required
Kirloskar Oil Engines Ltd.
Ashok Asawale, Vice President IT Process Excellence
Ashok Asawale, Vice President IT Process Excellence, Mahindra and Mahindra Ltd.
Mahindra and Mahindra Ltd.
16:40  ounteracting risk during the transformation process in order achieve
C
Shivangi Kamath, Head Quality Management and Process Improvement- sustainability
Process Excellence Group, TATA AIG General Insurance Company Ltd.
•U  nderstanding the market value of sustainable improvement – uncovering
Anoop Kumar, Vice President & Head - Business Excellence, the long-term benefits from the start in order to identify risk
Infosys •M  itigating risk and utilising Process Improvement frameworks in the
process
12:10  hy are setting KPIs and metrics for process excellence measurement
W • I ncorporating strategies to reduce risk, manage data and cut costs in
and governance important order to streamline the whole process

•H
 ow to develop an effective governance model on an enterprise level 17:10 Group Photo
•W
 hat can you measure in additional to financial results?
•W
 hat are the key metrics to use? 17:15 Closing remarks by Chairperson

Anshul Rawal, 17:20 End of Day One

Industry Expert
 DAY 2 | OCTOBER 2019

08:15 Registration & coffee 13.00 Lunch & networking

09:10 Opening remarks by the chairperson 14:00 Daily Work Management - Business Imperative for Excellence

09:20  ase Study: Creating well- designed steps to establish the culture of
C S. Vaidyanathan, Assistant Vice President Corporate Business Excellence,
improvement Hindalco Industries Ltd.

• F ostering the environment for the growth of the organizational DNA 14:30 Building a strong BPM foundation for performance excellence
•B  ringing process hub through cross functional point of reference
•B  uilding ownership to energies grass root levels • How to model, deploy and run an intelligent workflow
• How to achieve a quick ROI
09:50  ealing with challenges of employee engagement to maximize
D • How to introduce improvements with minimal impact
organizational growth
Shyamji Agrawal, Head - Commercial Excellence, Processes & SCM
•H
 ow are companies overcoming these challenges with an effective Strategy, Vodafone Idea Ltd.
Business Excellence strategy?
•W
 hat is the impact of leadership and employee engagement on a 15.00 Case Study – Innovation by Design Thinking
successful Business Excellence strategy and implementation?
•H
 ow to deal with those challenges to maximize employee engagement to Ravi Badve, Director - Customer Delivery, Design Thinking facilitator,
gain organization growth Mastercard Inc.

Dr. Rajiv Sinha, Head - Business Excellence, 15:30 Coffee & networking
Larsen & Toubro Ltd.
16:00 Moving toward effective data driven decision making and how this is
10:20  artner Session: Robotic Process Automation - a key element of
P integral to the development of long term and holistic projects
Continuous Improvement that guarantees extraordinary business results
•A
 ligning people and strategy to optimise processes and achieve higher
10:40 Coffee & networking results
•U
 tilising clear data analysis strategies to improve internal capabilities
11:10 Case Study by Myntra on Pricing, planning and customer targeting •D
 etermining where your data team members sit within the overall
company structure
Bhavesh Singhal, Senior Director – Revenue & Growth, •H
 aving a consistent leadership strategy to help bridge the gap between
Myntra Jabong India Pvt. Ltd. digital and cultural transformations

11:40 Panel Discussion: Quantifying investments in your Process Improvement Shashin Bodawala, Director – Business Excellence, Go to Market &
systems on your P&L account International Business, Boehringer Ingelheim Group

•M  easuring the ROI of your process improvement to create stakeholder 16:30  pen House Discussion: In-house Vs. Outsourced Process Improvement –
O
buy-in Identifying the convenience factors
• I dentifying how to benchmark your current performance against
measured outcomes to measure results accurately •U
 nderstanding your organizational structure, composition, culture and
•C  onstructing a method of calculating savings and creating a formula that mind set; in order to determine what process improvement system suits
quantifies your improvement your organization
•D
 iscovering in-house systems; project management, training, cost,
Panellists: timescale and risk management
Subroto Gupta, SVP, Head - Innovation & Business Excellence,w •U
 ncovering outsourced systems; risks, relationships, cost, timescale and
Jubilant FoodWorks Ltd. confidentiality

S. Vaidyanathan, Assistant Vice President Corporate Business Excellence, 17:00 Closing remarks and end of Conference
Hindalco Industries Ltd.

12:30 Leading the road; Business Improvement to Continuous Improvement

•U
 nderstanding organizational transformation and change management;
continuous progression
•A
 ssessing organizational CI maturity level
•A
 pproaches to advancing along maturity model

Ram Chakravarthy, Vice President - Quality, Training, Customer Insights,

Analytics and Regulatory compliance, Reliance Industries Ltd.
 Registration Form

LOCATION AND DATE 3 EASY WAYS TO REGISTER NOW

Business Process Excellence Summit Email: pallavi.joshi@inventicon.in
2019 Register Online:
https://bpesummit.com/RegisterNow.aspx
10-11 October 2019
Call: + 91 97697 11350, (022) 6608 9643
Ramada Powai and Convention Centre

Indian Delegates:
Book and Pay before Book and Pay before Standard Rate
Early Bird Discounts
31st Aug 2019 30th Sept 2019
Price 20,000 25,000 30,000
Group discounts available for 3 or more delegates (The group discounts compound on top of the early-bird discounts)
*Prices are in INR. Additional GST of 18% if applicable.

International Delegates:
Book and Pay before Book and Pay before Standard Rate
Early Bird Discounts
31st Aug 2019 30th Sept 2019
Price $395 $495 $595
Group discounts available for 3 or more delegates (The group discounts compound on top of the early-bird discounts)
*Prices are in USD. Additional GST of 18% if applicable.

1) Name: ........................................................................................ Payment is required within 5 working days from registration.

Job title: .....................................................................................
Tel: ................................................................................................ Bank Transfer:
Bank Name: HDFC Bank Ltd
Email:..........................................................................................
Account No: 50200018955027
2) Name: ........................................................................................ Account Name: Inventicon Business Intelligence Pvt. Ltd.
IFSC Code: HDFC0000239
Job title: .....................................................................................
Swift Code: HDFCINBB
Tel: ................................................................................................
Bank Address: Prudential Building, Ground Floor,
Email:.......................................................................................... Hiranandani Business Park, Powai, Mumbai – 400076,
Maharashtra, India.
3) Name: ........................................................................................
Job title: ..................................................................................... Credit Cards: Visa, Amex & MasterCard accepted.
Tel: ................................................................................................
All payments must be received prior to the event date
Email:..........................................................................................
Attire: Smart Casual
General Information: The fees cover participation at the event, lunch,
Company Name:.......................................................................... snacks, tea/coffee and presentation materials (soft copy).
Authorising Manager: ................................................................. Confirmation Details:
Joining details confirming your participation will be sent, once a registration
Tel: ................................................................................................ has been received
Cancellations/Substitutions:
Email: ............................................................................................ Registration is non-cancellable. Substitutions are welcome at any time.
Cancellation carry a 100% liability and presentation materials will still be
Address:...................................................................................... emailed to you.
.........................................................................................................