Template and Guidelines

for
Programme Reaccreditation
Masters by Coursework and
Mixed mode
2019
 List of Contents

Abbreviations 3

Section 1: Introduction 4
Section 2: Guidelines on Criteria and Standards for Programme Reaccreditation 5
Section 3: Submission for Reaccreditation 7
3.1 The Documentation Required
Declaration
Programme owner will verify that the information and evidence provided are correct and have been 8
endorsed by its management.
PART A: General Information On The Faculty/Academy/Institute/Centre 9
PART B: Programme Description 12
PART C: Programme Standards 15
Area 1: Programme Development and Delivery 15
Area 2: Assessment of Student Learning 22
Area 3: Student Selection and Support Services 26
Area 4: Academic Staff 32
Area 5: Educational Resources 36
Area 6: Programme Management 39
Area 7: Programme Monitoring, Review and Continual Quality Improvement 43

PART D: Programme Self Evaluation 46

1. Self-assessment checklist based on 5 point scale. 46
2. Summary of Strength, weakness and areas of improvement. 47

Appendix A : Summary information on academic staff involved in the programme

Appendix B : List of Physical Facilities
Appendix C : List of Reference Materials
Appendix D : Governance Structure

2
Abbreviations

HEP Higher Education Provider

COPPA Code of Practice for Programme Accreditation

MoHE Ministry of Higher Education

MQA Malaysian Qualifications Agency

MQF Malaysian Qualifications Framework

MQR Malaysian Qualifications Register

PoA Panel of Assessors

PSAR Programme Self Assessment Report

UM University of Malaya

3
Section 1: Introduction

1. Introduction

The Guideline For Programme Reassessment Report is an extraction from the Code of Practice for
Programme Accreditation (COPPA) (2nd ed.) by MQA. The objective of this guideline is to provide the Faculty
with an outline in the preparation of essential pertinent information related to the programme for
reaccreditation.

2. Programme Reaccreditation

Programme reaccreditation is warranted by the criteria set for the Self-accreditation status conferred to the
university by MQA on 29th April 2010. Every programme should conduct a comprehensive reevaluation of the
accredited programmes (every 5 years) to ensure the quality of the programme is sustained. Following the
reaccreditation exercise, the institution shall register the programme in the Malaysian Qualifications Registry.

The purpose of Reaccreditation is to ensure that the programme has met the set of standards and is in
compliance with the Malaysian Qualifications Framework. Reaccreditation is an independent assessment
conducted by the University through its Panel of Assessors who would evaluate the Programme Self-
Assessment Report (PSAR-03) submitted by the Faculty.

The panel would also make an evaluation visit to the faculty. This site visit is to validate and verify the
information furnished by the Faculty. The panel will then submit the final report to the University.

The oral exit report and final Reaccreditation written report will be provided to the
Academy/Faculty/Institution/Center with the aim to further the quality improvement of the programme.
Information on strengths, areas of concern as well as recommendations by the panel will provide valuable
insights for the Academy/Faculty/Institution/Center to enhance the programme and achieve and maintain
accreditation for the programme.

UM will then forward an application to register the programme in the Malaysian Qualifications Registry

4
Section 2: Guidelines on Criteria and Standards for Programme Reaccreditation

Introduction

The Academy/Faculty/Institution/Center is responsible for designing and implementing programmes that are
appropriate to their mission and goals.

Programme Self Reassessment Report (PSAR) guides the Faculty to quality assure the programmes offered.
This section discusses guidelines on criteria and standards for programme accreditation. It recommends
practices that are in line with internationally recognized good practices.

The guidelines are divided into seven areas of evaluation:

1. Programme Development And Delivery

2. Assessment of Student Learning
3. Student Selection and Support Services
4. Academic Staff
5. Educational Resources
6. Programme Management
7. Programme Monitoring, Review and CQI

Area 1: PROGRAMME DEVELOPMENT AND DELIVERY

1.1 Statement of Educational Objectives of Academic Programme and Learning Outcomes
1.2 Programme Development: Process, Content, Structure and Teaching-Learning Methods
1.3 Programme Delivery

Area 2: ASSESSMENT OF STUDENT LEARNING

2.1 Assessment Methods
2.2 Relationship between Assessment and Learning Outcomes
2.3 Management of Student Assessment

Area 3: STUDENT SELECTION AND SUPPORT SERVICES

3.1 Student Selection
3.2 Assessment Methods
3.3 Student Support Services
3.4 Student Representation and Participation
3.5 Alumni

Area 4: ACADEMIC STAFF

4.1 Recruitment and Management
4.2 Service and Development

Area 5: EDUCATIONAL RESOURCES

5.1 Physical Facilities
5.2 Research and Development
5.3 Expertise in Education
5.4 Financial Resources

5
Area 6: PROGRAMME MANAGEMENT
6.1 Programme Management
6.2 Programme Leadership
6.3 Administrative Staff
6.4 Academic Records

Area 7: PROGRAMME MONITORING, REVIEW AND CONTINUAL QUALITY IMPROVEMENT

7.1 Mechanism for Programme Monitoring, Review and Continuous Quality Improvement

These guidelines have been developed in accordance to the Code of Practice for Programme Accreditation
(COPPA) (2nd ed.) by MQA

6
Section 3: Submission for Reaccreditation

Introduction

This section contains information to assist the Academy/Faculty/Institution/Center in the preparation of

submission for Reaccreditation of a programme. The Academy/Faculty/Institution/Center is expected to provide
appropriate information with evidences that support and best illustrate their specific case. The information
provided by the Faculty for its submission should be brief, concise and succinct.

3.1 The Document Required

The Faculty is required to submit the documentations listed below for consideration for Reaccreditation.

PSAR(03) -
Declaration

Part A: General Information On The Faculty/Academy/Institute/Centre

Part B: Programme Description

Part C: Programme Standards

This provides information pertaining to the seven areas of evaluation and the standards
in each of them.

Part D: Programme Self Evaluation

Table of Self Assessment Checklist
Summary of Strength of the programme, Weakness of the programme and Improvement
Plan

Submission may need to include relevant attachments, appendices and supporting documents.

7
Declaration:

I, …………………………………………………………………………………………. on behalf of the institution

hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and

I undertake to inform Quality Management and Enhancement Centre (QMEC) of any changes therein,

immediately.

In case the information provided is found to be false or untrue or misleading or misrepresenting, I am aware

that I may be held liable for it. I, authorise the QMEC to check with other relevant parties to ensure the validity

of this information and shall not take any legal action against the parties concerned.

……………………………………… Official Stamp:

Name and Signature

Dean / Director
Academy/Faculty/Institute/Centre Date:

8
PART A: GENERAL INFORMATION ON THE FACULTY/ACADEMY/INSTITUTE/CENTRE

Part A of the PSAR-03 seeks general information on the Academy/Faculty/Institute/Centre.

1. Name of the Academy/Faculty/Institute:

2. Name of the Dean/Director (however designated):
3. Address:

4. Tel.:
5. Fax:
6. Email:
7. Website:

8. List of Departments/Centres in the Academy/Faculty/Institute/Centre (and its branch campuses) and

number of programmes offered:

No.
No. Name of Departments/Centres Location (On Campus/Off campus) Number of
programmes offered

9. Details of all programmes currently conducted by the Faculty/Institute/Academy/Centre (and its branch
campuses including any offshore arrangements):

Programme Status
Type of
Student * indicate status of
Programme
enrolment programme as
Name of MQF Awarding Location (Collaboration/Home grown/
No. (for follows: active,
Programme Level Body conducted external programme/
current jumud, beku, lupus
joint award/ joint semester) or penawaran
degree)
semula.

9
10. Total number of academic staff:

Academic Number of Academic Staff

Status
Qualification Malaysian Non-Malaysian Total
Full-time (all types of Doctoral (Level 8)
designation including Masters (Level 7)
those on 1 year contract Bachelors (Level 6 - including
or more) professional qualification)
Diploma (Level 4)
Certificate (Level 3)
Others
Sub-total
Part-time Doctoral (Level 8)
Masters (Level 7)
Bachelors (Level 6 - including
professional qualification)
Diploma (Level 4)
Certificate (Level 3)
Others
Sub-total
Total

11. Total number of students: Diploma / Undergraduate / Postgraduate

Number of Students Total Disabled

Local International Student
Male
Female
Total

12. Student attrition: Diploma / Undergraduate / Postgraduate

Number of students
Total Attrition Rate (%) Main reasons
Period Year leaving the institution
students (A) (B/A)*100 for leaving
without graduating (B)
Past 1 year

Past 2 years
Past 3 years

Note: The attrition rate should be provided for each individual year.

13. Total number of administrative and support staff:

Classification by function Number of Administrative

No.
(e.g.: technical, counselling, financial, IT, human resource, etc. and Support staff

10
14. Provide annual allocation for last three consecutive years:

Annual Allocation
Year
(Belanja Mengurus / OCAR / Tabung)
Past 1 year
Past 2 years
Past 3 years

11. Provide the latest organisational chart of the

i) Faculty/Institute/Academy/Centre
ii) Department

12. Details of Programme Coordinator:

i. Name and Title:
ii. Designation:
iii. Tel.:
iv. Fax:
v. Email:

11
PART B: PROGRAMME DESCRIPTION
1. Name of the programme (as in the scroll to be awarded):
2. MQF level:
3. Graduating credit:
4. Has this programme been accredited by UM for other premises? If yes, please provide the following
details:

Name and Location of the Premises Accreditation Status

No. (main campus / branch campuses / Mode of Delivery
regional centre) Provisional Full

1.

2.

3.

* Remove No 4 If not applicable.

5. Type of award (e.g., single major, double major, etc.):

6. Field of study and National Education Code (NEC):
7. Language of instruction:
8. Type of programme (e.g., own, collaboration, external, joint award/joint degree, etc.):
9. Mode of study (e.g., full-time/part-time):
10. Mode of offer: (please (/) where appropriate)

Undergraduate Programme Postgraduate Programme

Coursework Coursework

Industry Mode (2u2i) Mixed mode

Research

11. Method of learning and teaching (e.g. lecture/tutorial/lab/field work/studio/blended learning/e-

learning, etc.):

<List all Method of Teaching and Learning>

12. Mode of delivery (please (/) as appropriate):

Conventional (traditional, online and blended learning)

Open and Distance learning (ODL)

12
13. Duration of study:

Duration
Normal Semester Special Semester
No. of Semester / Terms
No. of Weeks __ weeks x __ sem = ___weeks __ weeks x __ sem = ___weeks

No. of Years

Note: Number of weeks should include study and exam week.

14. Entry requirements:

15. Estimated date of first intake: month/year
16. Total enrolment of student:

Year Intake Enrolment

Year 1

Year 2

Year 3

Total

17. Estimated date of first graduation: month/year

18. Types of job/position for graduate (at least two types):
19. Awarding body:
o Own
o Others (Please name)
(Please attach the relevant documents, where applicable)

i. Proof of collaboration between HEP and the collaborative partner such as copy of the
Validation Report of the collaborative partner and the Memorandum of Agreement (MoA)
ii. Approval letter from the Higher Education Department (Jabatan Pendidikan Tinggi, JPT) of
the Ministry of Higher Education for programmes in collaboration with Malaysian public
universities
iii. Proof of approval and supporting letter to conduct the programme from certification
bodies/awarding bodies/examination bodies
iv. A copy of the programme specification as conducted by the collaborative partner (eg.
Handbook)
v. Proof of collaboration with Quality Partners for the programme, where applicable

13
 vi. For programmes which require clinical training, please attach proof of approval from the
relevant authority
vii. Any other document where necessary

20. Provide a sample of scroll to be awarded should be attached. (will be provided by QMEC)

21. Address(s) of the location where the programme is/to be conducted:

Note:

* Validation report is an evaluation by the collaborative partner on the readiness and capability of the
institution to offer the programme.
** Collaborative partner is the institution who owned the curriculum of the programme and conferred the
award (franchisor), while the programme delivery is conducted by another institution (franchisee).
*** Quality partners are usually better established universities which attest to the quality of a
programme through the involvement or oversight of curriculum design, teaching and learning, or
assessment.

14
PART C: PROGRAMME STANDARDS

Area 1: PROGRAMME DEVELOPMENT AND DELIVERY

Criteria and standards for Information/Evidence/Data for

Submission requirements for re-accreditation
programme accreditation reference
Section 1.1 : Statement of Educational Objectives of Academic Programme and Learning Outcomes
1.1.1 (a) State the programme aim and objectives (PEO)
The programme must be consistent
with, and supportive of, the vision, (b) Show the alignment of programme aim, programme objectives with vision,
mission and goals of the HEP. mission and goals of UM.
1.1.2 (a) Show evidence that the department have considered market and societal JKPT Paper for Curriculum Review
The programme must be considered demand for the programme. - Needs analysis/Market Survey
only after a needs assessment has (Justification)
indicated that there is a need for the - Stakeholder Feedback (eg.
programme to be offered. Professional bodies, External Assessor,
(This standard must be read together (b) In what way is this proposed programme an enhanced of the other? Employer, Alumni)
with standards 1.2.2 and 6.1.6 Area [in line with 1.2.3, 6.1.6 and 7.1.4] - Curriculum Committee Minutes
6) - Exit Survey
- Tracer Study
- Benchmarking
1.1.3 (a) State the programme educational objectives (PEO) and programme Programme outcomes are stated in the
The department must state its learning outcomes (PLO) Programme Specification : UM-PT01-
programme educational objectives, MQF-BR001

15
 Criteria and standards for
programme accreditation
learning outcomes, teaching and
learning strategies, and assessment,
and ensure constructive alignment
between them.
(This standard must be read together
with standard 1.2.4 in Area 1)
1.2.5
There must be an appropriate
teaching and learning methods
relevant to the programme
educational objectives and learning
outcomes (c) List the teaching and learning strategies, and assessment for the
1.1.4
The programme learning outcomes
must correspond to an MQF level
descriptors and MQF learning
outcomes domains: (refer to MQF 2nd
Edition for the 5 clusters of learning
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(b) Map the programme learning outcomes against the programme
educational objectives. (Provide information in Table 1)
Table 1: Matrix of Programme Learning Outcomes (PLO) against the
Programme Educational Objective (PEO).(Information should be taken from
UM-PT01-MQF-BR001)
Programme Learning Programme Educational Objectives (PEO)
Outcomes (PLO) PEO1 PEO2 PEO3 PEO4
PLO
PLO
attainment of respective PLOs. (Information should be compiled from UM-
PT01-MQF-BR003)
Table 2: Alignment of Assessment and Teaching and Learning Strategies to
Programme Learning Outcomes (PLO).
Programme Learning Teaching and Learning Assessment
Outcomes (PLO) Strategies
(d) Explain the appropriateness of teaching and learning methods in Table 2
are applied to achieve the objectives and learning outcomes of the
programme.
(This is to be read together with information in 1.1.3.)
(a) Map the programme learning outcomes to a MQF level descriptors and the
MQF clusters of learning outcomes. (Information should be taken from
UM-PT01-MQF-BR001 – Item no 16)
16
 Criteria and standards for
programme accreditation
outcome/appendix 1 and 2)
1.1.5 (a) Describe how the learning outcomes and relate to career competencies
Considering the stated learning and those required for career enhancement and future research.
outcomes, the programme must
indicate the career and further
studies options available to the
students on completion of the
programme.
Section 1.2 : Programme Development: Process, Content, Structure and Teaching-Learning Methods
1.2.1
The department must have sufficient
autonomy to design the curriculum
and to utilise the allocated resources
necessary for its implementation.
(Where applicable, the above
provision must also cover
collaborative programmes and
programmes conducted in
collaboration with or from, other
HEPs in accordance with national
policies.)
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
JKPT Paper for Curriculum Review
- Highlight Niche Area and strength
of the programme
- Highlight Research Area related to
the programme
- Relate with current needs of the
global and national industry.
(a) Describe the provisions and practices that indicate the autonomy of the
department in the design of the curriculum, and its utilisation of the
allocated resources.
(b) Describe the decision making process at department and faculty.
i. The academic staff must be given sufficient autonomy to focus on areas of
his/her expertise, such as academic supervision of candidates, research
and writing, scholarly activities, academically-related administrative duties,
and community engagement.
ii. The HEP must have clearly-stated rules and regulations on conflict of
interest, particularly in the areas of appointment of supervisors and
examiners, to ensure that candidates’ best interests are addressed.
iii. The HEP must have clearly-stated policies on intellectual property.
iv. The HEP should have clearly-stated policies on conflict of interest, such as
in the areas of private practice, part time employment and consultancy
17
 Criteria and standards for
programme accreditation
1.2.2
The department must have an
appropriate process to develop the
curriculum leading to the approval by
the highest academic authority in the
HEP. (This standard must be read
together with standards 1.1.2 in Area
1 and 6.1.6 in Area 6)
1.2.3
The department must consult the
stakeholders in the development of
the curriculum including educational
experts as appropriate.
(This standard must be read together
with standard 7.1.4 in Area 7)
1.2.4
The curriculum must fulfil the
requirements of the discipline of
study, taking into account the
appropriate programme standards,
professional and industry
requirements as well as good
practices in the field.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
services.
(a) Describe the processes to develop and approve the curriculum. Refer to Work Instruction
- UM-PT01-PK03 or UM-PT01-PK04
(a) State the stakeholders. - Stakeholders consulted: Alumni,
Employers, External Assessor,
(b) Explain how the relevant stakeholders are consulted in the development Ministry, Industry.
of the curriculum.
- How are the stakeholder consulted
(c) Explain the involvement of educational experts in this curriculum : Survey, meetings, Focus Group
development. discussion, Board of Studies
(a) Describe how the curriculum fulfils the requirements of the discipline of - MQF, COPPA, Programme
the study, including programme standards, disciplinary requirements and Standards, GGP Professional
good practices in the field. Bodies, Ministry and UM
requirements (Policies and Kaedah
The programme must satisfy the following requirements: dan Peraturan)
Masters Degree by coursework, and mixed mode
1) Minimum credit for masters degree by coursework, and mixed mode is 40 - Attach latest Senate approved
credits. version of these forms:
2) For fulltime candidature, the minimum period is one year, whereas for a) Alignment Of Learning Outcomes
part time candidature, the minimum period is two years. To Assessment (UM-PT01-MQF-
3) Coursework component must include a course in research methodology. BR003-S00)
4) The following requirements must be decided by the HEP: b) Student Learning Time (UM-PT01-
a) Maximum period of candidature MQF-BR004-S00)
b) Format of the research project/dissertation c) Course Pro Forma (UM-PT01-MQF-
BR005-S00)
18
 Criteria and standards for Information/Evidence/Data for
Submission requirements for re-accreditation
programme accreditation reference
Table 3 : Components of the programmes and its value [amend as necessary] d) Course Information for Current
Course Classification Credit Value Percentage Semester / Term (UM-PT01-MQF-
BR006-S00)
1. Compulsory courses/modules

2. Core/Major/Concentration:
- Courses
- Projects/ Thesis/ Dissertation

3. Elective courses

4. Minor courses
5. Industrial training/ Practicum

6. Others (specify)
Total Credit Value 100%
(b) Provide description for each course offered in the programme. Please
append:

(i) Alignment Of Learning Outcomes To Assessment (UM-PT01-MQF-

BR003)
(ii) Student Learning Time (UM-PT01-MQF-BR004)
(iii) Course Pro Forma (UM-PT01-MQF-BR005)
(iv) Course Information for Current Semester/Term (UM-PT01-MQF-
BR006)
1.2.6 (a) List and describe non academic activities that enrich student learning
There must be co-curricular activities experience, and foster personal development and responsibility.
to enrich student experience, and to
foster personal development and (b) There should be collaborative participation with national and
responsibility. international HEPs and/or research centres (for example, through joint
(This standard may not applicable to supervision, candidate exchange, joint degrees and split programmes).
Open and Distance Learning (ODL)
programmes and programmes (c) There should be provision of group supervision in order to manage and
designed for working adult learners.) minimize risk.

19
 Criteria and standards for
programme accreditation
1.2.7
The department must establish
mechanisms – for example, through
the use of latest technology and
through global networking -- to
access to current information and to
identify up-to-date topics of
importance for inclusion in the
curriculum and its delivery.
Section 1.3 : Programme delivery
1.3.1
The department must take programme delivery.
responsibility to ensure the effective Emphasize write up using PDCA cycle.
delivery of programme learning
outcomes.
1.3.2
Students must be provided with and
briefed on, current information
about (among others) the objectives,
structure, outline, schedule, credit
value, learning outcomes, and
methods of assessment of the
programme at the commencement of
their studies.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Show evidence that the department has the mechanism in place to keep - External Assessor : who assess and
abreast with the latest development in the field of study. gives input to the programme
- Lecturers : attend seminar,
sabbatical, conference
- Visiting Professors, Research
Fellows, Academic Icon, MOU/MOA
with Industries, etc.
(a) Provide evidence on how the department ensures the effectiveness of the - The courses should be offered
according to the approved
structure.
- Competent lecturers are assigned
to teach courses / Competent
supervisors are appointed to
students.
- Adequate resources are
determined prior to
implementation of programme
such as infrastructure, time table,
resources, lecturers’ workload etc).
- Course File
- Course and Teaching Evaluation
System(CTES)
(a) State how the students are provided with current written information a) Students are given Pro-forma and
about the aims, learning outcomes, and methods of assessment of the Current Course Information
programme. (Maklumat Semasa Kursus) in the
first week of semester.
b) Information uploaded in
(b) Provide sample of the Student Handbook and related evidence SPECTRUM for students’ viewing
c) Students’ Handbook (Buku
Panduan) and any other
handbook/guidelines given to
students
20
 Criteria and standards for
programme accreditation
1.3.3
The programme must have an
appropriate full-time coordinator and
a team of academic staff (e.g., a
programme committee) with
adequate authority for the effective
delivery of the programme.
(This standard must be read together
with related Programme Standards
and Guidelines to Good Practices,
and with standards 6.1.1 and 6.2.2 in
Area 6)
1.3.4
The department must provide
students with a conducive learning
environment.
(This standard must be read together
with standards 5.1.1 in Area 5)
1.3.5
The department must encourage
innovations in teaching, learning and
assessment.
1.3.6 (a) State how the department obtains feedback and uses it to improve the
The department must obtain delivery of the programme outcomes.
feedback from stakeholders to Provide evidence
improve the delivery of the
programme outcomes.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Name the coordinator of the programme - Letter of appointment of
Programme Coordinator
- Letter of appointment of
(b) List the members of the team responsible for the programme. Curriculum Committee
(Jawatankuasa Kurikulum) and
their TOR
(c) State the manner in which the academic team manages the programme - Policies, AK, Guidelines and
- What are their authority and responsibility? relevant MQF Forms
- What are the established procedures that guide the planning,
implementation, evaluation and improvement of the programme?
(a) Provide brief description of the learning environment in which a culture of - Teaching and learning facilities, Cube,
scholarly learning is nurtured OKU facilities, Wifi, PG rooms, faculty
library etc.
(a) Describe the department’s initiatives to encourage innovations in - Professional/specialized staff
teaching, learning and assessment. training
- ADeC & AKePT courses,
- Conferences & Seminars, sabbatical
to other centre of excellence
- Educational resource person
appointed by faculty (if any)
- UM-LiTeR
- Feedbacks from various sources -
CTES, Students’ feedback, External
Programme Assessor report,
Industrial Training feedbacks
- Minit JK Kurikulum
- Borang Laporan Tahunan
21
Area 2: ASSESSMENT OF STUDENT LEARNING
Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
Section 2.1 : Relationship between assessment and learning outcomes

2.1.1
Assessment principles, methods and
practices must be aligned to the
learning outcomes of the programme,
consistent with the levels defined in
the MQF.
(Information must align with 1.2.4)
2.1.2
The alignment between assessment
and the learning outcomes in the
programme must be systematically
and regulary reviewed to ensure its
effectiveness.
Section 2.2 : Assessment Methods
2.2.1
There must be a variety of methods
and tools appropriate to assess
learning outcomes and competencies. (b) For mixed mode programme, the department must monitor candidate
(a) Explain how assessment principles, methods and practice are aligned to UM-PT01-MQF-BR003.
the achievement of learning outcomes of the programme consistent with
MQF level.
(a) Describe how the alignment between assessment and learning outcomes The policy/procedure of regular
are regularly reviewed to ensure its effectiveness (please provide policy on reviews in aligning assessment and
the review, if any). learning outcomes.
Provide evidence
(a) List and describe the various methods (both summative and formative - Information from UM-PT01-MQF-
assessment) to show the variety in assessing learning outcomes and BR007 regarding Assessment
competencies. Methods
- Dasar Pengurusan Program
Akademik
assessment to ensure candidates’ satisfactory progress. This must be
monitored through:
1) Regular consultation (formal and informal)
2) Proposal defense
3) Presentation / colloquium / seminar / workshop
4) Research progress (using appropriate mechanisms)
(c) The HEP must ensure that appropriate attitudes are inculcated,
including adherence to research ethics.

22
 Criteria and Standards for
Programme Accreditation
2.2.2
There must be mechanisms to ensure,
and to periodically review, the validity,
reliability, integrity, currency and
fairness of the assessment methods.
2.2.3
The frequency, methods, and criteria
of student assessment -- including the
grading system and appeal policies --
must be documented and
communicated to students on the
commencement of the programme.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Describe how the review of the assessment methods in the programme is - Every semester by the lecturers -
conducted periodically. Course outcome analysis (UM-
PT01-MQF-BR007)
- Every academic year by Programme
Coordinators - Programme Annual
Report UM-PT01-PK03-BR012
- Once in 5 years by Programme
External Assessors
- Description how a lecturer /
examiner of a course prepares the
examination questions and also the
assignments and how he/she
ensures these assessment tools are
valid, reliable and current.
(b) Explain how the department ensures the validity, reliability, consistency, - Examination questions moderation
currency and fairness of student assessment over time and across sites. committee (Jawatankuasa
Indicate the authority and processes for verification and moderation of Penyaringan) looks into the
examination questions for
summative assessments
verification and moderation
- Jawatankuasa Pemeriksa
- Department’s Curriculum
Committee
- Revision of UM-PT01-MQF-BR006
(c) What guidelines and mechanisms are in place to address plagiarism among Policy/Guidelines/Procedures to
students? address plagiarism among students.
(a) Describe the student assessment methods in term of its duration, diversity, - Rules and Regulations
weight, criteria, and coverage and appeal policies. Explain how are these (postgraduate)
documented and communicated to the students. - Student’s Guide Book (either in soft
copy or printed version) given to
student,
- Students’ portal (MyUM)
(b) Explain how the department provides feedback to the students on their - Refer to Kaedah maklumbalas in
academic performance to ensure that they have sufficient time to undertake Proforma
remedial measures. - Assessment records (test paper,
assignments, quiz, etc) –
23
 Criteria and Standards for
Programme Accreditation
2.2.4
Changes to student assessment
methods must follow established
procedures and regulations and be
communicated to the student prior to
their implementation.
Section 2.3 : Management of Student Assessment
2.3.1
The department and its academic staff
must have adequate level of
autonomy in the management of
student assessment.
(This standard may not be applicable
to certain programme arrangements.)
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(c) Explain how results are made available to the students for purposes of - Final Examination scripts
feedback on performance, review and corrective measures. Online Progress Report by
supervisor (for Research students)
(d) Specify whether students have the right to appeal. - Rules and Regulations (either
undergraduate or postgraduate)
Provide information on the appeal policy and processes. The HEP must provide Jawatankuasa rayuan peringkat
a mechanism for candidates to appeal on the result of their dissertation/thesis Universiti dan PTj
and/or examination/viva voce.
How are appeals dealt with?
Explain how these changes are made known to the students. - Updated and approved UM-PT01-
MQF-BR006 is distributed to
students when there are changes.
(a) Explain the roles, rights and power of the department and its academic a) University of Malaya (Degree of
staff in the management of student assessment. Doctor of Philosophy) Rules and
Regulations 2007
Supervisor must be given sufficient autonomy to supervise and manage the b) University of Malaya (Masters
candidates’ research progress and assessment. Degree) Rules and Regulations
(b) The HEP must establish and document procedures on the criteria 2017
and selection of examiners. c) Supervision Policy of Postgraduate
Candidates
(c) The qualification requirements of an examiner must be clearly stated:
An examiner must have a minimum qualification of no less than the supervisor
Where an examiner is without the required qualification, there must be
sufficient experience in relevant field and the appointment is subjected to the
approval of the HEP Senate.
24
 Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
2.3.2 (a) Describe how the confidentiality and security of student assessment
There must be mechanisms to ensure processes and documents as well as academic records are ensured.
the security of assessment documents
and records.
2.3.3 (a) Explain how and when the continuous and final assessment results are - Information stated in UM-PT01-MQF-
Student assessment results must be made available to students. BR005
communicated to students before the eg: spectrum, notice board,sms,MyUM,
commencement of a new semester to etc.
facilitate progression decision.
2.3.4 (a) Describe the guidelines and mechanisms to address cases of academic - Garis Panduan menangani kes
The department must have plagiarism among students plagiat oleh pelajar/calon available
appropriate guidelines and on portal :
http://portal.um.edu.my/doc/ips/P
mechanisms for students to appeal
lagiat/Garis%20Panduan%20Plagiat
their course results. .pdf
(Information must align with 2.2.3 (d)) - Students are informed through
briefings
- Literasi Maklumat and Research
Method courses
- Students need to run through their
work via the TURNITIN programme
before submitting their work for
examination.
2.3.5 (a) Explain how the department periodically review the management of Inputs from internal and external
The department must periodically student assessment and measures taken to address the issues highlighted stakeholders.
review the management of student by the review.
assessment and act on the findings of
the review.
(For MQF level 6 and above, the
review must involve external
examiners.)

25
 Area 3: STUDENT SELECTION AND SUPPORT SERVICES
Criteria and Standards for
Programme Accreditation
Section 3.1 : Student selection
3.1.1
The programme must have clear
criteria and processes for student
selection (including that of transfer
students) and these must be
consistent with applicable
requirements.
Submission requirements for re-accreditation Information/Evidence/Data for
reference
(a) State the entry requirements for student selection (including transfer - Kaedah dan Peraturan
student, and students with special needs). UG - UM-PT01-PK01-AK005 and
Explain the mechanism of student selection (including students with other UM-PT01-PK01-AK006
PG - UM-PT01-PK02-AK006 and
equivalent qualifications).
UM-PT01-PK02-AK007
- Programe Standards.
- Related guidelines.
- Technical standards deployed for
admission of students with special
needs
- Refer to Polisi Universiti Inklusif
Siswa Orang Kurang Upaya for
technical standards that have been
deployed for the admission of
students with special needs
(b) Provide evidence that the students fulfil admission policies. - Perakuan Jawatankuasa Pemilihan
Kemasukan (JKPK) PTj .
(c) Provide admission mechanism and criteria for students with other
equivalent qualifications.
The HEP must clearly define and effectively disseminate policies, regulations
and processes concerning:
1) articulation practices for transfer of candidature from one mode to
another (e.g. coursework to mixed mode).
2) articulation practices for transfer of candidates from one programme to
another.
3) articulation practices for transfer of candidature from one HEP to
another.
26
 Criteria and Standards for
Programme Accreditation
3.1.2
The criteria and processes of student
selection must be transparent and
objective.
3.1.3
Student enrolment must be related to
the capacity of the department to
effectively deliver the programme.
3.1.4
There must be a clear policy, and if
applicable, appropriate mechanisms,
for appeal on student selection.
3.1.5
The department must offer
appropriate developmental or
remedial support to assist students,
including incoming transfer students
who are in need.
Section 3.2 : Articulation and Transfer
3.2.1
The department must have well-
Submission requirements for re-accreditation Information/Evidence/Data for
reference
(a) Explain how the selection criteria are accessible to the public.
(b) If other additional selection criteria are utilised, describe them.
(c) Show evidence that the admission policy and mechanisms are free from
unfair discrimination and bias.
(a) Provide the size of student intake for each session - Mechanism for adjustment :
Table 4: Size of student intake for each session- to be provided by programme - If applicable, faculty describe how
owner they handle admission of visiting,
Applicant Intake Enrolment exchange and transfer student
2014/2015
2015/2016
2016/2017
2017/2018
2018/2019
Total
(b) Describe the mechanism to determine the size of the intake in relation to Provide staff : student ratio
capacity of the department and how adjustments can be made [taking into
account admission of visiting, exchange and transfer students]
(a) State the policies, mechanism and practices for appeal on student
selection
(a) Provide information about special programmes provided for those who are
selected but need additional development and remedial assistance.
(a) Describe how the department facilitates student mobility, exchanges and - Include ISC, MoU, MoA and
transfers, nationally and internationally policies, regulations and processes
of articulation practice such as
27
 Criteria and Standards for
Programme Accreditation
defined policies and mechanisms to
facilitate student mobility, which may
include student transfer within and
between institutions as well as cross-
border.
3.2.2
The department must ensure that the
incoming transfer students have the
capacity to successfully follow the
programme.
Section 3.3 : Student Support Services
3.3.1
Students must have access to
appropriate and adequate support
services, such as physical, social,
financial, recreational and online
facilities, academic and non-academic
counselling and health services.
3.3.2
There must be a designated
administrative unit, with a prominent
Submission requirements for re-accreditation Information/Evidence/Data for
reference
The document must be made accessible to candidates and staff. credit transfer and credit
exemption, and how these are
The HEP must clearly define and effectively disseminate policies, regulations disseminated.
- Refer to Garis Panduan
and processes concerning:
Pemindahan dan Pengecualian
1) articulation practices for transfer of candidature from one mode to Kredit
another (e.g. coursework to mixed mode).
2) articulation practices for transfer of candidates from one programme to
another.
3) articulation practices for transfer of candidature from one HEP to
another.
(a) Indicate how transfer students demonstrate comparable achievements in
previous programme of study and describe appropriate pre-requisites or
remedial mechanisms where necessary
(a) List support services made available to students. Faculty to include any additional
services provided.
(b) List any other additional support programmes provided by other
organisations that are accessible to student
(a) Describe the roles and responsibilities of those responsible for student
support services.
28
 Criteria and Standards for Submission requirements for re-accreditation Information/Evidence/Data for
Programme Accreditation reference
organisational status in the HEP, (b) Describe the management of the student support services activities and
responsible for planning and maintenance of student records.
implementing student support
services staffed by individuals who
have appropriate experience.
3.3.3 (a) Describe how students are orientated into the programme
An effective induction to the
programme must be available to new
students with special attention given
to out of state and international
students as well as students with
special needs.
3.3.4 (a) Describe the provision of the academic, non-academic and career
Academic, non-academic and career counselling services to students.
counselling must be provided by (b) How are the effectiveness of the academic, non-academic and career
adequate and qualified staff. counselling services measured, and the progress of those who seek its
services monitored? What plans are there to improve the services,
including that of enhancing the skills and professionalism of the
counsellors?
3.3.5 (a) Describe the mechanisms that exist to identify and assist students who are
There must be mechanisms that in need of academic, spiritual, psychological and social support.
actively identify and assist students
who are in need of academic, spiritual,
psychological and social support.
3.3.6 (a) Describe the processes and procedures in handling disciplinary cases
The HEP must have clearly defined involving the students.
and documented processes and
procedures in handling student
disciplinary cases.
3.3.7 (a) Describe the mechanism available for students to complain and to appeal - Academic – faculty to write up on
There must be an effective mechanism on issues relating to academic and non-academic appeal on academic matters. Refer
for students to voice their grievances to Rules and Regulations

29
 Criteria and Standards for
Programme Accreditation
and seek resolution on academic and
non-academic matters.
3.3.8
Student support services must be
evaluated regularly to ensure their
adequacy, effectiveness and safety.
Section 3.4 : Student Representation and Participation
3.4.1
There must be well-disseminated
policies and processes for active
student engagement especially in
areas that affect their interest and
welfare.
3.4.2
There must be adequate student
representation and organisation at the
institutional and departmental levels.
3.4.3
Student must be facilitated to develop
linkages with external stakeholders
and to participate in activities to gain
managerial, entrepreneurial and
leadership skills in preparation for the
workplace.
3.4.4
Student activities and organisations
Submission requirements for re-accreditation Information/Evidence/Data for
reference
- Non-academic - Mechanism for
Complaints and Appeals Relating
to Student Support Services
(a) Describe how the adequacy, effectiveness and safety of these services are The adequacy, effectiveness and safety
evaluated and ensured of these services are evaluated and
ensured during the annual internal
audits, special audits, faculty audit and
external 3rd party audit.
(a) Describe policies and processes in place for active student engagement - Students’ rights and responsibilities
especially in areas that affect their interest and welfare – AUKU
- In academic affairs, students have
the faculty representative;
however, the students can at any
time approach the faculty
management (Programme
(b) Detail student representation and organization at the institutional and
Coordinator, HoD, Deputy Dean,
departmental level.
Dean) to discuss students’ interest
and welfare.
- Involvement in research activities
- Involvement in non-academic
matters.
(a) Explain what the department does to facilitate students to develop Faculty to elaborate on activities at
linkages with external stakeholders faculty level.
(b) Describe how the department facilitates students to gain managerial,
entrepreneurial and leadership skills in preparation for the workplace
(a) Explain how the HEP facilitates student activities and organisations that
encourage character building, inculcate a sense of belonging and
30
 Criteria and Standards for
Programme Accreditation
must be facilitated to encourage
character building, inculcate a sense of
belonging and responsibility, and
promote active citizenship.
Section 3.5 : Alumni
3.5.1
The department must foster active
linkages with alumni to develop,
review and continuously improve the
programme
Submission requirements for re-accreditation Information/Evidence/Data for
reference
responsibility, and promote active citizenship.
(a) Describe linkages established by the department with the alumni Involvement of alumni as one of the
member in the University of
Malaya’s Board of Directors.
The graduates are required to
participate in the Graduate Tracer
Study to be used in the curriculum
(b) Describe the role of the alumni in development, review and continuous
development, achievement of
improvement of the programme
learning outcomes and the future
direction of the university.
- Faculty to elaborate on activities at
faculty level.
31
 Area 4: ACADEMIC STAFF
Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
Section 4.1 : Recruitment and Management
4.1.1 (a) Describe the mechanism used to identify the manpower needs of the Provide manpower needs analysis
The department must have a clearly programme.
defined plan for its academic
(b) Describe the recruitment policy to seek diversity among staff (senior-
manpower needs consistent with
junior; academic-non-academic staff; between academic staff with
institutional policies and programme different approaches to the subject; and academic staff with multi-
requirements. disciplinary backgrounds and experiences.

4.1.6 The qualification requirements of a teaching staff and supervisor must

The recruitment policy for a particular be clearly stated:
programme must seek diversity Master’s degree by coursework, and mixed mode
among the academic staff in terms of 1) A supervisor must have a minimum qualification of one level higher than
experience, approaches, and the degree level enrolled in by the candidate i.e. a Doctoral Degree
2) Where a staff is without the required qualification, a staff must have at
backgrounds.
least five years’ experience:
a) in teaching and research; or
b) as a co-supervisor.
3) The additional criteria are subjected to the approval of the HEP Senate.

When there is only one supervisor, the supervisor must be a full-time staff of
the conferring HEP.
When there is more than one supervisor, the principal supervisor must be a
full-time staff of the conferring HEP.
4.1.2 (a) State the policy, criteria, procedures, terms and conditions of service for UM-PT03-PK02
The department must have a clear and the recruitment of academic staff.
documented academic staff Where applicable, refer to Programme
recruitment policy where the criteria (b) Explain the due diligence exercised by the department in ensuring that the standards
for selection are based primarily on qualifications of academic staff are from bona fide institutions.
academic merit and /or relevant
experience.

32
Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
4.1.3 (a) Provide data on the staff–student ratio appropriate to the teaching- The minimum recommended
The staff–student ratio for the learning methods and consistent with the programme requirements. requirements on the number of full time
programme must be appropriate to and part time academic staff by
Table 5 : Current and required staff-student ratio for current semester
the teaching-learning methods and qualification levels are as follows:
comply with the programme Qualification Levels Minimum number
Current Staff :student ratio Required Staff :student ratio of academic staff
standards for the discipline.
(18/19) Masters (Course 5
(This standard must be read together
Work and Mixed
with Guidelines: Academic Staff Mode) – Level 7
Workload)
4.1.4 (a) Provide a summary on every academic staff involved in conducting the
The department must have adequate programme:
and qualified academic staff The research skills, experience and specialisations of a supervisor must
align with the research area of the candidate.
responsible for implementing the
Provide information as in Appendix A : Summary information on
programme. academic staff involved in the programme
(b) Provide CV of each academic staff teaching and supervising the
The expected ratio full-time and part- programme (hyperlink info in Appendix 3 to UMExpert)
time academic staff is 60:40. (c) Provide information on turnover of academic staff for the programme.
(d) List of Supervisor and candidates

4.1.5
The policy of the department must
reflect an equitable distribution of
responsibilities among the academic
staff.
(a) Describe how the department ensure equitable distribution of duties and Teaching load and research supervision
responsibilities among the academic staff. record of each staff
The HEP must establish guidelines for supervisors including inform ation
about:
1) delineating roles and responsibilities of supervisors;
2) prescribing ethical principles for the purpose of assisting supervisors in the
identification and resolution of ethical issues which may arise in the course of
their research;
3) ensuring supervisors conduct all activities with academic integrity and in
compliance with the Code of Conduct, relevant laws, rules and
regulations; and
4) ensuring an appropriate supervisor-to-candidate ratio for effective
supervision

33
Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
4.1.7 (a) State the mechanism and procedures for monitoring and appraising - Academic staff KPI
Policies and procedures for academic staff performance - UM Excellence Award
recognition through promotion, salary - SAPT
increment or other remuneration (b) How are the above information made known to the academic staff?
must be clear, transparent and based
on merit.
4.1.8 (a) Describe the nature and extent of the national and international linkages MOU, External Assessor, Academic Icon,
The department must have national to enhance teaching and learning of the programme International Accreditation
and international linkages to provide
for the involvement of experienced
academics, professionals and
practitioners in order to enhance
teaching and learning in the
programme.
Section 4.2 : Service and Development
4.2.1 (a) State the departmental policy on service, development and appraisal of - UM-PT03-PK04 Urusan Kemajuan
The department must have policies academic staff Kerjaya Staf
addressing matters related to service, (a) The research skills, experience and specializations of a supervisor must - Elaborate on additional practices at
department/faculty level (other
development and appraisal of the align with the research area of the candidate.
than the information given in 4.1.7
academic staff. (b) The HEP must establish a mechanism for monitoring teaching and and 4.1.8
supervision processes.
(c) Recognition, reward and remuneration must be commensurate with
appropriate workload distribution and meritorious teaching and
supervision, based on transparent policies and procedures.

4.2.2
The department must provide
opportunities for academic staff to
focus on their respective areas of
expertise.
(a) How does the department ensure that the academic staff are given Provide evidence of academic staff
opportunities to focus on their respective areas of expertise such as involvement in activities.
curriculum development, curriculum delivery, academic supervision of
students, research and writing, scholarly and consultancy activities,
community engagement and academically-related administrative duties?

34
Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
4.2.3 (a) State the HEP policies on conflict of interest and professional conduct of
The HEP must have clear policies on academic staff.
conflict of interest and professional
conduct, including procedures for (b) State the HEP procedures for handling disciplinary cases.
handling disciplinary cases among
academic staff.
4.2.4 (a) Describe the mechanism and processes for periodic student evaluation of CTES, student feedback etc.
The HEP must have mechanisms and academic staff and explain how this evaluation contributes to quality
processes for periodic student improvement. Indicate the frequency of this exercise.
evaluation of the academic staff for
quality improvement.
4.2.5 (a) State the mechanism and procedures for academic staff professional - BSM / ADEC / STAND – refer to
The department must have a development and career advancement PT03-PK04
development programme for new - Explain how the activities enhance
T&L experience (conference report,
academic staff and continuous
sabbatical report)
professional enhancement for existing (b) State how the department facilitate networking and collaboration among
staff. academic staff, researchers and institutions at national and international
levels.
4.2.6
The HEP must provide opportunities (c) State if the department has in place a mentoring system for the
for academic staff to participate in enhancement of the quality of teaching and supervision
professional, academic and other
relevant activities, at national and
international levels to obtain (d) State if the department encourage industrial attachment.
professional qualifications to enhance
teaching-learning experience.

4.2.7 (a) Describe how the department encourage and facilitate staff engagement 5% KPI and any other activities done by
The department must encourage and in community activities programme (Jalinan Masyarakat)
facilitate its academic staff to play an (b) The HEP should encourage participation in professional, academic and
active role in community and industry research communities at national or international level.
35
Criteria and Standards for
Programme Accreditation
engagement activities.
Area 5: EDUCATIONAL RESOURCES
Criteria and Standards for
Programme Accreditation
Section 5.1 : Physical Facilities
5.1.1
The programme must have sufficient
and appropriate physical facilities and
educational resources to ensure its
effective delivery, including facilities
for practical-based programmes and
for those with special needs
5.1.2
The physical facilities must comply
with the relevant laws and
regulations.
5.1.3
The library or resource centre must
have adequate and up-to-date
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(c) The HEP should encourage research activities beyond postgraduate research
that will benefit the industry and the community.
(d) Evaluate the extent to which the activities are rewarded
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) List the physical facilities required for the programme as in
Appendix B:List of Physical Facilities.
(b) Describe and assess the adequacy of the physical facilities and equipment
(e.g., workshop, studio and laboratories) as well as human resources (e.g.,
laboratory professionals and technicians).
(c) Provide information on the clinical and practical facilities for programmes
which requires such facilities. State the location and provide agreements if
facilities are provided by other parties
(d) How are these physical facilities user friendly to those with special needs?
Provide a copy of any technical standards that have been deployed for
students with special needs.
(a) Show that the physical facilities comply with the relevant laws and - Buku Panduan Keselamatan Makmal
regulations including issues of licensing. - License of software (Faculty and
PTM)
(a) Explain the database system used in the library and resource centre.
(b) State the number of staff in the library and resource centre and their
qualifications.
36
 Criteria and Standards for
Programme Accreditation
reference materials and qualified staff
that meet the needs of the
programme and research amongst
academic staff and students.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(c) Describe resource sharing and access mechanisms that are available to
extend the library’s capabilities. Comment on the extent of use of these
facilities by academic staff and students. Comment on the adequacy of the
library to support the programme.

(d) State the number of reference materials related to the programme

as in Appendix C : List of Reference Materials

5.1.4
The educational resources, services
and facilities must be maintained and
periodically reviewed to improved the
quality and appropriateness.
(a) Describe how the department/faculty maintains, reviews and improves (b) Penilaian Kursus Dan Pengajaran
the adequacy, currency and quality of its educational resources and the UM-PT01-PK01-AK012
role of the department in these processes. (c) Course Information For Current
Semester/Term UM-PT01-MQF-
(b) Provide the information on, and provision for, the maintenance of the
BR006
physical learning facilities.

Section 5.2 : Research & Development

(Please note that the standards on Research and Development are largely directed to universities and university colleges)
5.2.1 (a) Describe the policies, facilities and budget allocation available to support
The department must have a research research.
policy with adequate facilities and (b) Describe the research activities of the department and the academic staff
resources to sustain them. involved in them

(c) Fill in Table 6: Academic staff research information

5.2.2
The interaction between research and
Staff Research Research Available Interaction Commercialisa
learning must be reflected in the
Name Area Funding facilities between tion of
curriculum, influence current (PI) (if any) research product (if
teaching, and encourage and prepare and any)
students for engagement in research, learning
scholarship and development.

(d) State any initiatives taken by the department to engage students in

research

37
 Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
5.2.3 (a) Describe steps taken to review research resources and facilities to enhance
The department must periodically research capability
review its research resources and
facilities and take appropriate action
to enhance its research capabilities
and to promote a conducive research
environment.
Section 5.3 : Financial Resources
5.3.1 (a) Provide “belanja mengurus” for the last three consecutive years. Explain
The HEP must demonstrate financial the financial viability and sustainability based on the provided
viability and sustainability for the statements/documents.
programme.
5.3.2 (a) Demonstrate that the department has clear procedures to ensure that its
The department must have clear financial resources are sufficient and managed efficiently.
procedures to ensure that its financial
resources are sufficient and managed
efficiently.

5.3.3
The HEP must have a clear line of
responsibility and authority for
budgeting and resource allocation that
takes into account the specific needs
of the department.
(a) Indicate the responsibilities and lines of authority in terms of budgeting
and resource allocation in the HEP with respect to the specific needs of the
department.
(b) Describe the HEP’s financial planning for the programme in the next two
years.

38
 Area 6: PROGRAMME MANAGEMENT
Criteria and Standards for Programme
Accreditation
Section 6.1 : Programme Management
6.1.1
The department must clarify its
management structure and function, and
the relationships between them, and
these must be communicated to all
parties involved based on the principles
of responsibility, accountability and
transparency.
6.1.2
The department must provide accurate,
relevant and timely information about
the programme which are easily and
publicly accessible, especially
prospective students.
6.1.3
The department must have policies,
procedures and mechanisms for regular
review and updating of its structures,
functions, strategies and core activities to
ensure continuous quality improvement.
6.1.4 (a) Show evidence (such as terms of reference, minutes of meeting) that
The academic board of the department
must be an effective decision-making
body with an adequate degree of
autonomy.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Describe the management structure and functions, and the main Organizational Chart of the programme
decision-making components of the department, as well as the including administrative staff
relationships between them. How these relationships are made known
to all parties involved?
(b) Indicate the type and frequency of department meetings.
(c) Provide information as in Appendix D: Governance structure and
functions.
(a) Describe the policies and procedures that ensure accurate, relevant - Brochure
and timely information about the programme which are easily and - Website
publicly accessible, especially to prospective students. - Advertisement
to
(a) Describe the policies, procedures and mechanisms for regular review - Management meetings
and updating of the department’s structures, functions, strategies and - Faculty Strategic Plan
core activities to ensure continuous quality improvement. Identify - Annual Performance review (KPI)
person(s) responsible for continuous quality improvement within the
department.
(b) Highlight the improvements resulting from these policies, procedures
and mechanisms.
the academic board of the department is an affective decision making
body with adequate autonomy.
39
 Criteria and Standards for Programme
Accreditation
6.1.5
Mechanisms to ensure functional
integration and comparability of
educational quality must be established
for programmes conducted in different
campuses or partner institutions.
(This standard must be read together with
standard 7.1.7 in Area 7)
6.1.6
The department must conduct internal
and external consultations, and market
needs and graduate employability
analyses.
(This standard must be read together with
standards 1.1.2, 1.2.2 and 7.1.6 in Area 1
& 4 and Area 7)
Section 6.2 : Programme Leadership
6.2.1 (a) Detail the qualifications, experiences, tenure ship and responsibilities
The criteria for the appointment and the
responsibilities of the programme leader
must be clearly stated.
6.2.2 (b) Describe the selection process and provide the job description of the
The programme leader must have
appropriate qualification, knowledge and
experiences related to the programme
he/she is responsible for.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Describe the arrangements agreed upon by the HEP and its campuses Provide evidence in appendix
or partner institutions to assure functional integration and
comparability of educational quality – for example,
 franchise programmes,
 joint awards,
 collaborative research,
 student exchange arrangements
(a) Show evidence of internal and external consultations, and market
needs and graduate employability analyses.
- Provide Letter of Appointment and
of the programme leadership. TOR for the Programme Coordinator
- Identify criteria for selection process –
qualification, experience
Programme Coordinator (Leader) including the role in recruitment and
training, student admission, allocation of resources and decision-
making process.
40
 Criteria and Standards for Programme
Accreditation
6.2.3
There must be mechanisms and
processes for communication between
the programme leader, department and
HEP on matters such as staff recruitment (b) Describe the relationship between the programme leader, department
and training, student admission,
allocation of resources and decision
making processes.
Section 6.3 : Administrative Staff
6.3.1
The department must have sufficient
number of qualified administrative staff
to support the implementation of the
programme and related activities.
6.3.2
The HEP must conduct regular
performance review of the administrative
staff of the programme.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Describe the management structure of the programme.
and HEP on matters such as staff recruitment and training, student
admission, allocation of resources and decision-making processes.
(a) Describe the structure of the administrative staff which supports the UM-PT03-PK02
programme. (refer to organizational chart as in 6.1.1)
(b) Explain how the number of the administrative staff is determined in
accordance to the needs of the programme and other activities.
Describe the recruitment processes and procedures. State the terms
and conditions of service.
(c) State (in Table 7) the numbers required and that are available, job
category and minimum qualification for administrative staff of the
programme.
Table 7. Administrative staff for the programme
No. Job Category Minimum Number of Current
qualification staff required number
1
(a) State the mechanism and procedures for monitoring and appraising the
Elaborate KPI done at Department level
performance of the administrative staff of the programme
41
 Criteria and Standards for Programme Information/Evidence/Data for
Submission requirements for re-accreditation
Accreditation reference
6.3.3 (a) Describe the training scheme for the advancement of the - Competency matrix
The department must have an administrative staff and show how this scheme fulfils the current and - Training schedule
appropriate training scheme for the future needs of the programme.
advancement of the administrative staff
as well as to fulfil the specific needs of
the programme.
Section 6.4 : Academic records
6.4.1 (a) State the policies and practices on the nature,content and security of
The department must have appropriate student, academic staff and other academic records at the
policies and practices concerning the departmental level and show that these policies and practices are in
line with those of the HEP.
nature, content and security of student,
academic staff and other academic (b) Explain the policies and practices on retention, preservation and
disposal of student, academic staff and other academic records.
records
6.4.2 (a) Explain how the department maintains student records relating to their
The department must maintain student admission, performance, completion and graduation.
records relating to their admission,
performance, completion and graduation
in such form as is practical and preserve
these records for future reference.
6.4.3 (a) Describe how the department ensures the rights of individual privacy
The department must implement policies and the confidentiality of records.
on the rights of individual privacy and the
confidentiality of records.
6.4.4 (a) Describe the department’s review policies on security of records and
The department must continually review safety systems and its plans for improvements.
policies on the security of records,
including the increased use of electronic
technologies and safety systems.

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 Area 7: PROGRAMME MONITORING, REVIEW AND CONTINUAL QUALITY IMPROVEMENT
Criteria and Standards for
Programme Accreditation
Section 7.1 : Mechanism for Programme Monitoring, Review and Continual Quality Improvement
7.1.1 (a) Describe the policies and mechanism for regular monitoring and review of
The department must have clear
policies and appropriate mechanisms
for regular monitoring and review of
the programme.
7.1.2
The department must have a
dedicated Quality Assurance (QA) unit
for internal quality assurance of the
department to work hand-in-hand
with the QA unit of the HEP.
7.1.3
The department must have an internal
programme monitoring and review
committee with a designated head
responsible for continual review of the
programme to ensure its currency and
relevancy.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
- Dasar Pengurusan Program
the programme Akademik (DPPA),
- Garis Panduan Penetapan
Nomenklatur Program Akademik, Kod
Program dan Kod Kursus Universiti
Malaya
- UM-PT01-PK04 Perkembangan
Kurikulum Ijazah Tinggi
(a) Describe the roles and the responsibilities of the Quality Assurance unit - TOR JK Kurikulum
responsible for internal quality assurance of the department. - TOR Prog coordinator
- TOR ProQAE
(a) Describe the structure and the workings of the internal programme - Refer to Jawatankuasa Kurikulum
monitoring and review committee. 6.1.1 in terms of monitoring role
- Use of Course and Teaching
(b) Describe the frequency and mechanisms for monitoring and reviewing the
Evaluation System(CTES), UMPT01-
programme. PK03-BR011, UMPT01-PK03-BR012
and how the programme utilise
(c) Describe how the department utilises the feedback from a programme
feedback for CQI
monitoring and review exercise to further improve the programme.
- Collaborative arrangement – internal
(d) Explain how the monitoring and review processes help ensure that the and external
programme keeps abreast with scientific, technological and knowledge - Jawatankuasa Kurikulum 6.1.1 in
development of the discipline, and with the needs of society. terms of its review role
43
 Criteria and Standards for
Programme Accreditation
7.1.4
The department’s review system must
constructively engage stakeholders,
including the alumni and employers as
well as the external experts, whose
views are taken into consideration.
(This standard must be read together
with standard 1.2.3 in Area 1)
7.1.5
(c) Explain how the department informs the stakeholders the result of a
The department must make the
programme review report accessible
to stakeholders.
Information/Evidence/Data for
Submission requirements for re-accreditation
reference
(a) Which stakeholders are involved in a programme review? - Input from External Assessor and
UMPT01-PK03-BR015
- Describe the whole curriculum
review proses
- Frequency of review
- Stakeholder involvement:
(b) Describe their involvement and show how their views are taken into
consideration.Read together with 7.1.3 (c) alumni/employer/external expertise
- Analysis of student’s performance,
progression and attrition
- Responsibilities for collaborative
arrangement (if any)
- JKIK - Findings of the review are
programme assessment and how their views on the report are taken into disseminated to the HEP. Comment
consideration in the future development of the programme. on the action taken therefrom. (7.1.)

7.1.6 (a) Explain how student performance, progression, attrition, graduation and
Various aspects of student employment are analysed for the purpose of continual quality
performance, progression and improvement? Provide evidence.
attrition continual quality
improvement.
7.1.7 (a) Describe the responsibilities of the parties involved in collaborative
In collaborative arrangements, the arrangements in programme monitoring and review.
partners involved must share the
responsibilities of programme
monitoring and review.
(This standard must be read together
with standard 6.1.5 in Area 6)
7.1.8 (a) Describe how the findings of the review are presented to the HEP and its
The findings of a programme review further action therefrom.
must be presented to the HEP for its
attention and further action.

44
 Criteria and Standards for Information/Evidence/Data for
Submission requirements for re-accreditation
Programme Accreditation reference
7.1.9 (a) Explain the integral link between the departmental quality assurance
There must be an integral link processes and the achievement of the institutional purpose.
between the departmental quality
assurance processes and the
achievement of the institutional
purpose.

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PART D: PROGRAMME SELF EVALUATION

Programme Owner are required to conduct self-review for each Area which should include the following:

1. Completed self-assessment checklist based on 5 point scale.

Score Criteria
1 Absolutely Inadequate / No Evidence of standard being met
2 Slightly Adequate / Little Evidence of standard being met - Requires major improvement
3 Satisfactorily Adequate / Some Evidence of standard being met – Requires minor improvement
Adequate as expected / Clear Evidence of standard being met – Recommends Continuous
4
Improvement
5 Excellent - Example of good practice

Area 1: Programme Development and Delivery 1 2 3 4 5

1.1 Statement of Educational Objectives of Academic Programme and
Learning Outcomes
1.2 Programme Development: Process, Content, Structure and Learning-
Teaching Methods
1.3 Programme Delivery
Overall Opinion
Area 2: Assessment of Student Learning 1 2 3 4 5
2.1 Relationship between Assessment and Learning Outcomes
2.2 Assessment Methods
2.3 Management of Student Assessment
Overall Opinion
Area 3: Student Selection and Support Services 1 2 3 4 5
3.1 Student Selection
3.2 Articulation and Transfer
3.3 Student Support Services
3.4 Student Representation and Participation
3.5 Alumni
Overall Opinion
Area 4: Academic Staff 1 2 3 4 5
4.1 Recruitment and Management
4.2 Service and Development
Overall Opinion
Area 5: Educational Resources 1 2 3 4 5
5.1 Physical Facilities
5.2 Research and Development
5.3 Expertise in Education
46
5.4 Financial Resources
Overall Opinion
Area 6: Programme Management 1 2 3 4 5
6.1 Programme Management
6.2 Programme Leadership
6.3 Administrative Staff
6.4 Academic Records
Overall Opinion
Area 7: Programme Monitoring, Review and Continual Quality
1 2 3 4 5
Improvement
7.1 Mechanisms for Programme Monitoring, Review and Continual Quality
Improvement
Overall Opinion

2. Summary of following:

i. Strengths of the programme in meeting its goals

Summaries the points that the department considers to be its strengths and mark the points that the
institution is proud of.

ii. Summary of Weaknessess

Indicate which points the department considers to be weak and in need of improvement.

iii. Improvement Plan

Recommendations to close the gaps identified in the self-assessment and the action plan to implement
them.

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 Prepared by
Quality Management & Enhancement Centre
(QMEC)
2019

48