Emotional

Intelligence
• Why does the most intelligent child in
the class not end up most successful
in life?

• Why do some people remain bouyant

even in the face of problems?

• What qualities of mind and spirit

determine success?
Feelings are indispensable
for rational decision
making. They are like a
compass, they guide us in
the right direction.
- Dr. Damasio, Iowa College of Medicine
 What Are Emotions?

Affect
A broad range of emotions
that people experience.

Emotions Moods
Intense feelings that are Feelings that tend to be
directed at someone or less intense than
something. emotions and that lack a
contextual stimulus.
What Are Emotions? (cont’d)
Felt versus Displayed Emotions
 Emotion Dimensions
• Variety of emotions
– Positive
– Negative
• Intensity of emotions
– Personality
– Job Requirements
• Frequency and duration of emotions
– How often emotions are exhibited.
– How long emotions are displayed.
Facial Expressions Convey
Emotions

EXHIBIT 4-5
 Emotion Continuum
• The closer any two emotions are to each
other on the continuum, the more likely
people are to confuse them.

EXHIBIT 4-6
 Gender and Emotions
• Women
– Can show greater emotional expression.
– Experience emotions more intensely.
– Display emotions more frequently.
– Are more comfortable in expressing emotions.
– Are better at reading others’ emotions.
 Gender and Emotions
• Men
– Believe that displaying emotions is
inconsistent with the male image.
– Are innately less able to read and to identify
with others’ emotions.
– Have less need to seek social approval by
showing positive emotions.
 External Constraints on
Emotions
Organizational Cultural
Influences Influences

Individual
Emotions
 Three Competency Domains
1. Technical Skills

2. Cognitive
Abilities

3. EI Abilities
 Studies* show:
 For all levels of jobs, EI
competencies are twice as
effective as IQ in determining
an individual’s success rate.
 The higher the level of a
position in an organization, the
more EI seems to matter,
Executive Leaders show an
85% correlation between EI
* Goleman 1998, competency and success.
Spencer & Spencer 1993
– Self-awareness
– Self-management
– Self-motivation
– Empathy
– Social skills
 Self Awareness

• Emotional Self-Awareness –
Recognize your own inner signals,
note how decisions and values match

• Accurate Self-Assessment – Know

your real limits and strengths, be
graceful in learning, know when to
ask for help

• Realistic Self-Confidence – Be
willing and able to play to your
strengths, admit you have them!
Self Management
Emotional Self-Control – Manage
your own disturbing emotions, stay
calm and clear-headed
Transparency – Live your values,
admit mistakes, never turn a blind eye
Adaptability – Flexible, nimble, fluid,
comfortable with ambiguity
 Self Motivation
Optimism – Roll with the punches,
expect the best of everyone.
• Innovation – Seize opportunities,
or create them
• Achievement – Continually learning
– and teaching– ways to do things
better
 Empathy
• Ability to sense other’s
emotions
• Showing people that you care
• Knowing how your words and
actions will make others feel
 Social Skills
• Inspirational – Embody what you ask of others
• Influence – Be persuasive and engaging
• Developing Others – Cultivate people’s abilities
• Change Catalyst – Recognize the need for
change, challenge the status quo
• Conflict Management – acknowledge and
redirect
• Building Bonds – Cultivate the web of
relationships
• Teamwork & Collaboration – Be a model of
respect, helpfulness and cooperation
 A __________
B__________
C__________
D__________
E__________
F__________
1

A B C D E F
A –Empathy
W
A
–Interactivity
R –Differentiation
E
N –Primal Symptoms
E
S –Physical symptoms
S –Numbness