CUCURICULUM VITAE

NAME : DHARSHINI KRISHNAN

ADDRESS : NO16 JALAN 11/153A, TAMAN PUCHONG INDAH,58200 KL

MOBILE : 016 2054244

NATIONALITY : MALAYSIAN

MARITAL STATUS : MARRIED

EMAIL : Dharshini01@hotmail.com

Education:

2014 KOLEJ DAMANSARA UTAMA (KDU)

Bachelor's Degree in Information Technology

2010 HELP UNIVERSITY

PRE-U IN BUSINESS

2005 SMK TAMAN YARL

SECONDARY HIGH SCHOOL
Employment History

KP RESOURCES SDN BHD

Duration : Dec 2016 – October 2018

Position : HR Executive
Monthly Salary : RM3800

Responsibilities:
▪ Recruit, interview, hire and dismiss employees as necessary, following all HR processes and
procedures.
▪ Direct all hiring and training procedures for new employees.
▪ Maintain employees’ leaves, medical and attendance record. Keeping track of employees’
attendance / absenteeism and report to Operations Manager.
▪ Organize, maintain and update employee information as needed.
▪ Coordinate and direct work activities for managers and employees.
▪ Planning of company events or activities on occasions by management’s approval.

HUAWEI TECHNOLOGIES (MALAYSIA) SDN. BHD

(SUPPORTING AUSTRALIA & NEW ZEALAND)

Duration : Feb 2014 – Nov 2016

Position : Customer Service
Client : Australia & New Zealand
Monthly Salary : RM3200 +300 (Shift Allowance)

Responsibilities:
▪ Assist Huawei customers with general enquiries consumable and/or supplies order and service
support requirements, with a focus on service excellence and first call resolutions.

▪ As a first point of contact promote a unified and professional image of the CSC and Huawei as
whole.

▪ Use available knowledge bases to efficiently and accurately diagnose and resolve hardware or
software related problems to maximise device up time and minimize escalations to Engineers
and Technical Professionals

▪ Correctly identify call types, utilise appropriate system recourse and adhere to logging procedures.

▪ Processing of consumable and supplies order for customers.

▪ Conduct daily activities in accordance with Huawei’s policies, procedures and code of conduct.
 ▪ Conduct daily activities in a quality and environmental responsible manner in accordance with
Huawei’s policies.

▪ Performance monitoring of Huawei LTE services, 3G PDP SR, LTE PDN SR & 2G PDP SR

▪ Handle ticket from ICCS/Amdocs CRM ticketing system. Escalate inextricability case via iCare
system

▪ Provide final version of Incident Report within 24H

▪ Prepare Daily

▪ Perform remote troubleshooting with Field Engineer on site.

Skills and Abilities

▪ Excellent organizational skills and fast learner and able to adopt new skills in short period.

▪ Good leadership skills with team-playing mentality.

▪ Good prioritization skills and flexible to adapt plans.

▪ Able to plan, develop and implement strategy for HR management and development (including
recruitment, design policy/practices, contracts, training and development, succession planning,
performance appraisal and quality management issues)

▪ Various experiences comprise of management, computer skills, auditing, marketing, and business
dealing.

▪ Self-motivated and task and detail-oriented.

▪ Good researching, reporting and presenting skills.

▪

Strengths:

▪ Results driven and aggressive with high personal and career goals.

▪ Good interpersonal skills with people from all levels.

▪ Possess confidence and good communication ability.

▪ Able to work independently with minimum supervision.

▪ Possess lots of initiative and self-motivation with a highly objective and results driven
mind-set.
Languages Spoken/Written

▪ Excellent communication and writing skills in English and Bahasa Malaysia.

▪ Fluent in local Tamil dialects

Career Objective:

▪ To excel in a fast paced and in a fast-growing company.

Seminars & Leadership Trainings Attended:

Trainer :- Michael Dough

Seminar :- Effective Business Writing Skills

Attended :- 2009 (December)

Trainer :- Raymond Foong

Seminar :- Psychology Approach to Excellent Quality Customer Service & Relationship

Management

Attended :- 2014 (October)

Trainer :- Solve It Three Sixty - Rita Joshua

Seminar :- Customer Service Unplugged - Managing People in a Customer Interactive

Environment

Attended :- 2015 (January)

REFERENCES:

COMPANY : KP RESOURCES SDN BHD

NAME : MDM SARAS
TITTLE : HR MANAGER
TEL : 03-77819754

COMPANY : HUAWEI TECHNOLOGIES (MALAYSIA) SDN. BHD

NAME : MR VIJAYRAMAN
TITTLE : OPERATION MANAGER
TEL : 012-5126753